Future Commerce

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[Step by Step] How to Move From a Contact Center to a Revenue Center? Nov 17, 2020

Show notes

Step by Step continues with Episode 2!

"Selling is Good Service" says Kate Showalter. She should know - Kate is the Senior Director for Customer Service at Crate and Barrel, overseeing global CX for the storied retailer. Since COVID under Kate's direction, Crate and Barrel has nimbly transitioned their once store-bound frontline sales operation to a fully-digital-capable organization. In this episode we'll learn how she did it, and how you can too, Step by Step.

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[Step by Step] How Do We Evolve from Customer Support to Customer Experience? Nov 16, 2020

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Welcome to Step by Step Season 3 by Future Commerce, presented by Gladly. This season of Step by Step is all about customer experience. Consumers have reimagined the customer experience, and they expect far more from a service interaction than issue resolution. The service experience is now as important, if not more important, than the product experience. As customer expectations are evolving faster than ever, customers are rapidly moving toward brands that are engaging the way they want to engage, and away from brands that are not. Companies that can keep up with these ever-changing consumer expectations will be the ones driving long term revenue and winning over customers for life. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Content is King, Channel is Queen, feat. Michelle Grant, Salesforce Nov 13, 2020

Show notes

Who is Michelle Grant?

Michelle got her start studying the retail industry in 2015 with Euromonitor, focusing on overall global strategy.
She started this year at Salesforce in their Strategy Insights group with a focus on technology in retail and consumer goods.
Michelle just launched Becoming Retail with Rob Garth—a content series focusing on executive interviews to understand the digital transformations behind brands; how they’re enacting digital change, what they’re learning, what their barriers are, etc.
“It’s really getting to know the people behind these changes that we’re seeing in the news, essentially.” - Michelle Grant
Michelle points out the major change in the last 5 years—a shift from a product mindset in retail to customer centricity.
“If content is king, then channel is queen. It’s essential.” - Brian Lange
In Becoming Retail and via Salesforce’s blog, Michelle is pushing out content about customer centricity.

Shipageddon 2020

Michelle points out that Salesforce has already seen the logistics system operate at capacity or overcapacity because of the unexpected spike in demand.
Fourth quarter during holiday is usually peak season for digital commerce anyway, but it’s expected to be much higher in 2020 than any other year.
“Your performance comes back to reflect on the brand, not necessarily on the environment in which the package is being shipped.” - Phillip Jackson on brand’s performances during holiday season 2020.
“Retailers are definitely hedging their bets by getting more third party quick last-mile delivery providers on-boarded for the holiday season.” - Michelle Grant on DoorDash, Postmates, Uber, and Instacart.
“I think people are more forgiving in the scrappiness of their local retailers.” - Michelle Grant on small, local businesses and their inability to meet the same delivery demands as larger businesses.
“You’re not necessarily [shopping locally] for the convenience. You’re doing it to keep that business alive in your community and people working there and spending money within the community… Consumers have a much higher threshold for inconvenience when they opt to shop at smaller stores than the big box retailers or Amazon.” - Michelle Grant

Prime Day and Live-stream Expansion

With Prime Day 2020, Amazon had a 71% increase of customer base over last year. But other retailers also grew by 21% during the same period, so this wave of digital transaction benefited businesses outside of just Amazon.
Amazon and other online retailers have pushed into nurturing the digital shopping experience into an entertainment experience.
Twitch, owned by Amazon, has moved beyond gaming and has now become a popular space for live streaming—especially in the beauty industry.
On Twitch: “We’ll see if they’re successful in enabling other types of live streaming communities to build up around different categories. And if they’re able to help those communities monetize through commerce.” - Michelle Grant
“If you slept on Tik Tok, don’t sleep on Twitch, because this is going to prove itself out.” - Phillip Jackson
Tik Tok just partnered with Shopify to make Tik Tok a shoppable platform.

Future Tech and Channel Investments in Retail

“I think first point of order for all retailers is to get their fulfillment as efficient as possible.” - Michelle Grant on future supply chain investments
Walmart has been testing new front-end innovations for their stores to be more efficient with fulfillment.
Michelle predicts that 2021 will see new store formats due to the pandemic, fewer stores overall because of the rise of digital commerce, and in general, more digital initiatives from retailers.

Shipping is extraordinarily complicated

Shipium helps businesses by providing the tech behind the complicated processes of shipping to consumers.
Jason says that shipping is a series of events that needs to be coordinated well to give customers the optimal experience: “Our belief is that coordination should happen with good technology.” - Jason Murray
Jason had a long career at Amazon in which his career mostly focused on the merger between logistics and technology - eventually leading him to help launch FBA (Fulfillment by Amazon).
Jason and the other co-founder of Shipium, Mac, both started working at Amazon together in 1999. After leaving Amazon, they both subsequently built similar software stacks for the businesses they were working on in managing their supply chains.
They reconnected in 2019 and started discussing the idea that there was a gap of missing software in supporting the booming eCommerce industry.
This gap could be solved by paying someone to do everything for you, but Jason and Mac wanted to solve the problem by building a platform that could enable partners and companies in eCommerce to run their logistics operations efficiently and cost-effectively.

Logistically Speaking

“Once companies reach a certain size, the physical properties of what they’re shipping become an important part of how the customer experience works and their cost structure overall.” - Jason Murray
Jason says that once that size threshold is reached, businesses have to find a custom solution to fit their particular needs. Depending on the product and its specific needs, it becomes more cost-effective to build your process yourself which requires software for coordination.
Companies like Amazon and Walmart are becoming increasingly vertical, owning everything from their warehouses to their 747s. There’s a lot more competition in the smaller business spaces which creates a need for smaller operations like label printing, for instance.
“Logistics is much more than just the FedEx label you put on your box. It’s the entire linear sequence of making and delivering products. The key insight is that the linear sequence is very different for eCommerce and has its own areas to optimize… The bigger the company is, the more optimizing each link in the chain matters to the success and scale of that business.” - Jason Murray
Most businesses focus on front end experiences, but it’s actually fulfilling that purchase and everything that happens after a sale that makes customers happy - so optimizing your logistic processes and continuing to improve them over time is recommended.

Shipageddon 2020 and the New Way of the World

In fairness, networks like UPS and FedEx didn’t have time to plan for the increase in shipping and eCommerce in Q4 - when reviewing capital expenditures in 2020, there was no way of having the hindsight to include a global pandemic in their plan for the year.
Most carriers have been playing catch up since the beginning of the year: “There’s going to be a bigger supply problem than we’ve seen almost ever because of the combination of the pandemic and the holidays meshing together.” - Jason Murray
Jason predicts that eCommerce isn’t going to return to its previous levels but will continue to grow much higher than its mean after the holiday season. After the 2008 recession, Amazon took a disproportionate amount of the consumer spending volume into eCommerce and it didn’t subside after—people shifted to eCommerce permanently.
On the shift into eCommerce in 2020 not being temporary: “[Companies] should think about it as a need to strategically put energy into solving our eCommerce challenges because this is the new way of the world.” - Jason Murray
Jason predicts that in 2021, we’ll see a lot of growth in local carriers and alternative shipping methods to compete with those that already exist or have not been able to rise to the occasion of growth we’ve seen in 2020.
On logistics: “I would urge people not to think about it as a cost center, but to think of it as a living, breathing thing that’s part of the growth and dynamics of the business… There are these different stages you go through in all aspects of your business. And logistics and fulfillment and planning are all part of that.” - Jason Murray
Jason’s prediction for the next 18 months or so: “Companies that were omnichannel and neglecting their eCommerce channels are going to either not survive or they’re going to invest in them - which is going to introduce more competition into the market. Delivery experience will become more and more important because consumers now have multiple options to choose from.” - Jason Murray

The New DIY

DIY used to have a connotation of poor quality or poor craftsmanship but today, it’s more indicative of participation.
Online marketplaces are booming with consumers and creators having more meaningful connections with items that could otherwise be more easily purchased.
Partnering with Gladly, we’ve created a new report: The New DIY: Creators, Crafts and Commerce.
“There is a cycle of inspiration that leads to education online, that leads to participation, which ultimately shapes the purchases that a person makes, which leads them back to inspire others into that same virtuous cycle.” - Phillip Jackson

Digital Shopping Experiences

Kendall Jenner just released a $23 toothpaste on StockX. StockX has pioneered a drop platform called DropX. StockX was part of our Nine by Nine report as a brand introducing a new type of luxury to a new consumer. Since our report, StockX has constantly been pushing into new categories.
Farfetch is moving into experimental shopping: partnering with Bambuser, they’re doing a six month trial to create more entertainment-focused digital commerce experiences.
Shopping online is less entertainment than shopping physically. Farfetch is piloting the change in online shopping to a more entertaining experience.
Immerss does live video shopping and trunk shows - both live streaming and pre-recording content, making online shopping a more entertaining experience.
Shoptalk was different this year, being online and being less content-driven: “To me, this was the most successful Shoptalk ever. Period. Hands down.” - Phillip Jackson

Instacart

Instacart is launching a senior support service to help boomers (age 60+) create accounts and shop online.
Instacart is pivoting to doing a lot more than just groceries. They are also mentioned in our Nine by Nine report for their help in closing the gap with everyday brands and Amazon Prime.
There has been criticism of the bifurcation of the consumer during COVID-19 in which its been said that the upper class worked in their homes while the middle class became deliverers of consumer goods.
Regardless of controversy, Instacart has made these delivery methods more available and accessible to everyone. Instacart has a lead over retailers’s own efforts in deliveries even if they are an intermediary for the experience.
According to Instacart, there’s traffic of 2000 senior customers a day that specialists are spending 20% more account support time with on average.
Seniors represent a major growth potential for online retailers because (according to eMarketer) 62% of baby boomers will make at least one online purchase this year.
Aldi has made EBT available via Instacart. This is providing tech mobility and accessibility to those in different income classes.

CARLY Brands

On media becoming commerce: “By nature of being a new psychographic, stuff that tries to address the psychographic isn’t always going to land.” - Brian Lange
There’s a sense of self and importance of the self as a brand, which we refer to as the Existential Brand: “If you are a good brand that isn’t entirely self-focused, you actually create your identity through your community and your customers.” - Brian Lange
Thredup is a brand that is true to the digital shopping paradigm of heightening the real life experience via eCommerce: “If you look at in-store thrift[ing], there’s a different person who’s dropping off stuff than the person who shops there… [Thredup] is making a marketplace that you can participate in on both ends of the spectrum.” - Phillip Jackson

Links

Check out our new report with Gladly: The New DIY
Check out our friends at Surge for your consumer research!
Immerss’s Crunchbase profile
Grocery Dive article: “Instacart has introduced 60K seniors to online grocery shopping in the past month”
Future Commerce Insiders #058: “The Existential Brand Part 2”

If you have any comments or questions about this episode, you can reach out to us at hello@futurecommerce.fm or any of our social channels. We love hearing from our listeners!

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The New DIY: Retail Opportunity in the Passion Economy Oct 26, 2020

Show notes

Today we acquire skills online, and those skills shape our purchasing habits. Our newest report dives deep into the Passion Economy, and the era of "do it yourself". We explore what this means for brands, and what retail stands to gain. Get the report today: https://futurecommerce.fm/thenewdiy

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

“I Wouldn’t Allow Our Business to Become Dependent on One Channel" feat. Damian Soong, Co-Founder and CEO of Form Nutrition Oct 23, 2020

Show notes

Damian Soong, co-founder and CEO of Form Nutrition joins us to talk about Form and building a B-Corp brand that serves a wide audience.

The New DIY

DIY used to have a connotation of poor quality or poor craftsmanship but today, it’s more indicative of participation.
Online marketplaces are booming with consumers and creators having more meaningful connections with items that could otherwise be more easily purchased.
Partnering with Gladly, we’ve created a new report: The New DIY: Creators, Crafts and Commerce.

What is Form Nutrition and who is Damian Soong?

Form is a plant-based B corporation, built around the belief that you can be the best version of yourself while being mindful of others. They are the first UK protein brand to achieve B-Corp status.
Damian studied engineering and worked six years as an investment banker and analyst before getting his MBA, getting involved in startups, and running a contract manufacturing company. Damian was athletic while growing up so he was always interested in nutrition and eating well. This combined with his interest in the plant-based movement, Form Nutrition was born.
“... the important thing about Form as a brand is that we recognized early on that nutrition and wellness, by definition, [is] about the self. So we just thought, let’s turn that on its head and make it about others.” - Damian Soong

Form Nutrition’s Focus

Form created a protein that wasn’t only plant-based, but was branded around the idea that protein is more than just a subculture of performance gains; it’s not just a protein shake after the gym. It’s how you nourish your whole self.
“I think when you start to broaden the definition of nutrition to be more than just what you’re eating, but rather how you’re nourishing your whole self, it gives a brand a license to talk about a lot of other things like mindfulness, nutrition, education.” - Damian Soong
Form creates content to fit with their brand and their brand’s message of having a performance mindset in all areas of your life.
inForm is their email newsletter that caters towards those that perform not only in the gym, but in work, raising a family, etc. These newsletters empower individuals in being ethical, taking care of the planet, and doing everything to the best of their ability.
Form focused on building a community with their brand - in their articles promoting healthy, performance lifestyles and in their customer service habits.
Form started as a pure DTC brand. They were only eCommerce starting out but quickly had retailers wanting to stock them - starting with Planet Organic, one of the best retailers in London.
They wanted to keep control over how their product is priced and displayed, so they’ve chosen their retailers carefully: “[We chose] places that fit with our brand where we can add value to them, and they can add value to us.” - Damian Soong

Form Nutrition as a B-Corp

Damian describes B-Corps as businesses that use business as a force for good, focusing on people and the planet.
To become a B-Corp, the business has to go through an audit that inspects all aspects of your business - from supply chain impact to how you treat employees to what you do with your waste. B-Corps are re-audited every 2-3 years.
Everything from documents and employment contracts to employee handbooks have to address their goal in protecting people and the planet as a requirement for B-Corp status.

More on Form Nutrition’s Product and Plans

Form went with stand up pouches versus plastic tubs because they wanted sustainability and they wanted to create something different than their competition - again, focusing less on the “gym bro” customer and more towards a lifestyle consumer.
During COVID, Form has focused on their online presence in the US. Form is engaging in marketplaces like Amazon UK and Amazon US, but Damain would prefer that they don’t become dependent on marketplaces.
Form has subscription plans that are popular in the US. Having a background in engineering, Damian is invested heavily into data.
As commerce is now very omnichannel, Damian doesn’t want Form to have too much of a concentration in one customer or one segment.
“I’m in for the journey to create something lasting as a brand and as a sustainable, profitable business.” - Damian Soong on business sustainability versus business acquisition.
On raising capital: “...an interesting point is raising capital and how you do that and remembering that resourcefulness is just as important as capital. And sometimes constraints around capital really create creativity. We didn’t start with a big sum of money and I think that was a really, really good thing for us.” - Damian Soong
On competitive markets: “Sometimes crowded spaces are very easy to stand out in because they’re full of people doing the same thing. Sometimes a crowded space isn’t necessarily a scary place to enter. It can be an exciting place to enter if you’re able to stand out. That’s what I like to think that we managed to do with Form.” - Damian Soong

“The Future of Every Brand is a Marketplace”

In Future Commerce #041, Sucharita Mulpuru said that marketplaces are where businesses are going to thrive.
“Consumers want more in their online shopping experience and they want to be able to transact more often with the brands that they know and love in products that aren’t just the core.” - Phillip Jackson
Moving towards a marketplace strategy has a lot of moving factors—operations, partnerships, capabilities. “Implementing and managing a marketplace is not just about technology. It’s about strategy.” - Phillip Jackson
Marketplace is becoming more normalized for eCommerce brands, in the same way that AR and VR have taken time to normalize and implement.

K-Shaped Recovery

Marketplace shipping times haven’t been trusted recently and there’s a movement back into stores due to poor customer service in the rise in eCommerce during the spring.
There’s an expectation of a 25-35% increase in eCommerce sales for the holidays, compared to 1-1.5% increase in retail. This is going to cause problems in supply/delivery chains for eCommerce and in social distancing and capacity limitations in retail.
Customer service will be the most important thing for eCommerce during the holidays. With shipping delays and product supply challenges, merchants will need to proactively communicate with their shoppers.

Walmart+

11% of Americans have subscribed to Walmart+, Walmart’s subscription service for free deliveries and other benefits.
Walmart+ is a direct competitor to Amazon Prime and Walmart has spent a lot of time strategically trying to “catch up to” Amazon. Different services have different appeals (for example: Walmart with fuel and groceries, Amazon with Prime Video) and Walmart is trying to see what sticks.

Twilio/Segment Acquisition

Twilio acquired Segment, a standalone CRM tool for eCommerce. Bundling and integrating the subscriber information from Twilio with a CRM like Segment is notable and could be powerful.
Tanay Jaipuria, via Twitter: “Surprised Segment didn’t go public - could’ve been worth $5-7B in this market.”
“[Segment is] doing 150-200 million in revenue… how much more powerful are [Twilio and Segment] together to have that much actual information on huge segments of the population?” - Phillip Jackson

Dollar General Launches Pop Shelf

Dollar General is launching a five dollar chain that’s in competition with Five Below.
Target market is millennials and individuals with up to $130,000 income. This has potential to tap into a “Woke” section - like organics and fair trade.
Due to inflation, the buying power of a single dollar has gone down 20% over the past 10 years. Due to this and competition with eCommerce and the digital transition of retail businesses, Pop Shelf is stepping into the next tier and growing there with the current market.

Links

Check out Sucharita Mulpuru on Future Commerce #041: “Technology, for Technology’s Sake”
Insiders #057: “The DIY Economy”
Insiders #046: “The New Formal”
Check out our new report: “The New DIY: Retail Opportunity in the Passion Economy” and subscribe to Future Commerce Insiders
On K-Shaped Recovery: Deloitte’s report “A Tale of Two Holiday Seasons”
Tanay Jaipuria on Twitter

If you have any comments or questions about this episode, you can reach out to us at hello@futurecommerce.fm or any of our social channels. We love hearing from our listeners!

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Parade: Reimagining a Value Brand, feat. Jack Defuria, Co-Founder and Chief Digital Officer Oct 09, 2020

Show notes

Jack DeFuria, Chief Digital Officer and Co-Founder of Parade, joins the show as he talks about founding Parade while in college with his co-founder, Cami Téllez, how Parade approaches their brand, and the pursuit of building America’s next great underwear company.

What is Parade?

Parade is a women’s underwear brand focused on ages 18-30.
They were able to connect with potential customers in their target market very early on digitally using Facebook groups, sorority group chats, etc. and used other digital tech to promote their brand like setting up a Twitter bot that would reply to any tweet with the hashtag #botcottVS.
Parade has always been ‘community-first’ in their product development strategy - by product being directly shaped by community feedback.

Gen Z: The Psychographic

“I think that Gen Z is really more a psychographic than it is a demographic.” - Jack DeFuria
Parade’s customers grew up not only on the internet, but on their phones. Their internet was much more spatial, intimate, and focused on self-expression.
On eCommerce growing more spatial and intimate: “We see Instagram as what the shopping mall was to the previous generation.” - Jack DeFuria
Parade, being inclusive, features sizes XS through 3XL in every single product and even has changes to the models shown on their website with any given size chosen.
Sustainability and social good play a part in maintaining the Gen Z ‘psychographic’ as well: all packaging is compostable and biodegradable, and 1% of profits are donated to Planned Parenthood.
Partners of Parade have included organizations that have similar ways of seeing the world: Feeding America, GLITS, The Loveland Foundation.

Investors and What Parade Has Learned

Investors of Parade originally helped craft DTC 1.0: “Working with industry leaders and operators who have done it before has been extremely powerful for us. When we look at our vision for the category and where we see ourselves in the eCommerce landscape, where [our investors] brought categories online for the first time, we see our challenge as reimagining what a value brand looks like and distributing it through the internet.” - Jack DeFuria
“One of the most important things [we’ve learned] is the value of authenticity and staying true to who you are, especially during periods of really fast growth.” - Jack DeFuria
Hiring new employees and adding to their products during their first year of business and during a global pandemic, Parade has a singular mission to staying authentic and honest with their self-expression.

Links

Check out Parade’s website

Check out our Nine by Nine report, which features Parade

Have any questions or comments about the show? You can reach out to us at info@futurecommerce.fm or any of our social channels, we love hearing from our listeners!

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Capital and the Creator Economy: Two Conversations with Sari Azout Oct 02, 2020

Show notes

Human Centricity

Sari is an early stage investor, a lead strategist at a startup studio, and a newsletter writer.
“To me, being human-centered means you’re far more obsessed with the problem you’re solving than you are with a product that you’ve built. And what that gives you is the flexibility to evolve with your customer.” - Sari Azout
“Being human-centered ultimately means that you don’t really sell your product. You sell your purpose.” - Sari Azout
The brand ‘story’ is important for longevity. Brand stories and purposes are what resonates with consumers.
“The story can’t be the marketing. The story has to be the strategy.” - Sari Azout

The Degrowth Movement in DTC Capital

“They’re not tech companies, they’re tech-enabled companies.” - Sari Azout
Retail vs. software company investments should be valued differently because of marginal costs of physical goods.
The internet and DTC brands have allowed brands to be much more niche, so Sari suspects we are going to see “more like 5,100 million-dollar-brands and less like a billion plus outcomes.”
The business model for VC relies on those billion dollar outcomes; however, we see in retail that the VC’s need billion dollar outcomes, but the founders do not. The founders are better off with smaller outcomes varied throughout smaller niche businesses which results in lower risk.
Sara speculates that we’ll see an innovation in the way VC’s invest in these smaller, niche brands and that traditional VC will kill more companies than it creates.

Generational Brands: Can the Brand Afford the Consumer?

Gen Z is a different kind of consumer because of their digital nativity. In the past, ‘luxury’ items were brands based on status; now, symbols of status are changing to identity conscience - like podcasts or activities that individuals engage in and identify with.
On Gen Z consumers: “They are self-interested as humans are, but they’re also spending with a conscience, as long as [the brand is] doing something that feeds their ego and identity and self-interest and also has a common good.” - Sari Azout
Companies like Amazon have set the expectations for a lot of consumers which lean towards consumers ‘winning’ the margin - with things like free shipping, free returns, etc. But this is based on consumers with convenience as their highest priority instead of conscience or community.
On conscious consumerism: “Where we need human ingenuity and innovation is ‘How can we build for a consumer that is increasingly conscious but also doesn’t want sacrifice?’” - Sari Azout
The consumerization of enterprise and the enterpisation of the consumer: Transitioning from the gig economy to the passion economy, creators who previously didn’t have ways to monetize their talents are now seeing tools emerging to facilitate that monetization and make that possible.

Part 2 - Post-COVID

The world now is ‘post-place’ - everything is happening online.
“I think the opportunity to build the tools for a world that is post-place has really opened up.” - Sari Azout
“In the world of eCommerce, we’re realizing that the eCommerce infrastructure that we set up in the US was one hundred percent search-based. It wasn’t recreational. It wasn’t emotional. We optimize for price and speed and the Amazon kind of effect.” - Sari Azout
The idea of ‘luxury’ has changed and is much more centered on accessibility than status. Brands are shifting from being exclusive to being membership-driven with shared ideology.

Shifting Trust from Institutions to Individuals

On the difference between influence and influencer: “Influence these days comes from authenticity, which ultimately comes from trust, whereas influencers are the result of commoditizing social media reach.” - Sari Azout
Sari notes that Gen Z is reacting to this in seeing brands that are relatable, participatory, and welcoming as more appealing than the manufactured lives of influencers.
There’s a distinction between the “participatory” economy and the influencer economy - consumers/fans are sharing in the connection and value with creators instead of being unidirectionally influenced.

What Direction are Consumer Brands Headed?

“I think what people are more interested in these days is far less individualistic and much more collective.” - Sari Azout
As the economy moves online and continues to change, the lines between media and commerce and services get blurred.
“What’s most exciting is being able to truly involve your customer in the creation of the product.” - Sari Azout
Sari suspects we’ll see less venture-backed brands and more organically grown brands due to the niche demographics that brands can authentically serve in our ‘post-place’ world.
“People will always gravitate towards what is easy. If you believe that, then that means if we create different toolkits that are equally easy… then brands are going to do it. And by doing so, they’re going to shape culture and create a different future… Tools matter.” - Sari Azout
Sari states that raising venture is easier than other forms of debt, but as our tools change, new funding tools emerge which change our outcomes.

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Who is Michelle Grant?

Shipageddon 2020

Prime Day and Live-stream Expansion

Future Tech and Channel Investments in Retail

Links

Shipping is extraordinarily complicated

Logistically Speaking

Shipageddon 2020 and the New Way of the World

Links

The New DIY

Digital Shopping Experiences

Instacart

CARLY Brands

Links

The New DIY

What is Form Nutrition and who is Damian Soong?

Form Nutrition’s Focus

Form Nutrition as a B-Corp

More on Form Nutrition’s Product and Plans

Links

“The Future of Every Brand is a Marketplace”

K-Shaped Recovery

Walmart+

Twilio/Segment Acquisition

Dollar General Launches Pop Shelf

Links

What is Parade?

Gen Z: The Psychographic

Investors and What Parade Has Learned

Links

Human Centricity

The Degrowth Movement in DTC Capital

Generational Brands: Can the Brand Afford the Consumer?

Part 2 - Post-COVID

Shifting Trust from Institutions to Individuals

What Direction are Consumer Brands Headed?

Links

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