FNO: InsureTech

Ep 271: Unleashing Workforce Superpowers with KnowHow's Leighton Healey Oct 26, 2024

Join us on this episode as we speak with Leighton Healey, CEO and founder of KnowHow. Leighton introduces Knowhow's transformative app that revolutionizes employee onboarding and training through innovative A.I. technologies. He explores the role of A.I. in property restoration and the significant impact of online reviews on businesses. Join Leighton and Lee as they dive into engaging insights on how technology redefines workforce competence and customer experiences.

Key Highlights:

Discover how KnowHow transitions companies from traditional operation manuals to a dynamic app.
Understand the role of A.I. and machine learning in enhancing workforce training.
Explore the challenges and opportunities in the property restoration industry during COVID-19.
Understand the six common reasons behind one-star customer reviews.
Learn about the real financial impact of negative reviews on business revenue.

Quotes:

"KnowHow gives training teams and HR teams superpowers they didn’t think possible." – Leighton Healey
"A legit one-star review can repel over $212,000 in potential revenue." – Leighton Healey
"The number one reason for a one-star review is poor communication." – Leighton Healey

Ep 270: Wildfire Insurance Challenges & InsureTech Innovations: Insights with Caribou Honig Oct 11, 2024

In this episode of the FNO: InsureTech Podcast, Rob Beller and Lee Boyd sit down with Caribou Honig, Chairman and Co-Founder of InsureTech Connect. Ever charming and insightful, Caribou shares insights from his experience building a home in Santa Fe, covering the challenges of obtaining homeowners insurance in wildfire-prone areas. The discussion explores the innovations and challenges of the insuretech marketplace, the implications of market dislocation, and the role of innovative insuretech players in addressing gaps. His candid reflections on the sector's growth, the role of technology, and future trends present valuable insights for all listeners involved in insuretech.

Key Highlights

Caribou discusses the unique challenges of securing homeowners insurance in wildfire-risk areas, including market dislocation and pricing complexities.
Insight into New Mexico's proactive water and wildfire management practices.
A discussion on the current alternative insurance market offerings and the noticeable pricing diversity.
Caribou reflects on the health of the insuretech landscape, emphasizing the importance of niche players and the potential future impact of A.I.
The growth and influence of the InsureTech Connect conference in driving industry innovation and connection.

Ep 269: Inside ITC Vegas: Innovation, Networking, and the Future of InsureTech with Bill Harris Sep 27, 2024

FNO Insuretech listeners: Use promo code ITCVFNO200 for $200 off your ITC Vegas registration.

Join us for a fun chat with Bill Harris, the Chief Customer Officer and co-founder of InsureTech Connect, as we dive into the exciting world of the upcoming InsureTech Connect Vegas (ITC Vegas) conference! Bill gives us the scoop on what attendees can look forward to, including cool new features, tailored programs, and those ever-popular networking opportunities. Bill shares how he helps make the massive conference feel cozy and manageable for everyone. From its startup-centric beginnings to now hosting industry giants like Salesforce, the ITC Vegas conference has become the ultimate gathering for insurance innovation. But don’t worry, startups are still the stars of the show with their own kiosks, while big tech, consulting firms, and solution providers join the mix. The event strikes a perfect balance between cutting-edge technology and the invaluable human touch of brokers and agents. With more young people and women joining the ranks, it’s clear the demographic is evolving. Plus, there are webinars, AI-powered session summaries, and a handy mobile app for networking and planning your schedule. Tune in for insights from Bill Harris and get ready for an exciting ride into ITC Vegas and the future of insuretech!

FNO Insuretech listeners: Use promo code ITCVFNO200 for $200 off your ITC Vegas registration. Register at: https://vegas.insuretechconnect.com/register

Key Highlights:

Introduction to the ITC Vegas conference and its significance in the insurance industry.
Overview of the new features and curated programs at this year's event.
Details on the State Farm Startup Pitch Competition and its impact on startups.
Insights into the unique networking opportunities and thematic experiences like the space theme for 2024.
Discussion on the diversity and demographic shifts observed at ITC events over the years.
FNO Insuretech listeners: Use promo code ITCVFNO200 for $200 off your ITC Vegas registration.

Quotes:

"ITC Vegas is the insurance conference to go to—it's where if you're in the insurance world, you go to ITC." – Bill Harris
"We've created these neighborhoods in the expo hall to help people find exactly what they're looking for more efficiently." – Bill Harris
"Our focus is on making sure attendees have a great experience and find value in every aspect of the conference." – Bill Harris

Ep 268: Transforming Insurance: Carpe Data's Max Drucker on Data and AI Innovation Sep 13, 2024

In this episode, Rob and Lee chat with Max Drucker, CEO and founder of Carpe Data, about the evolution of data usage in the insurance industry. Max shares insights into how Carpe Data harnesses innovative data products to automate decisions and predict insurance outcomes. From exploring the value of alternative data sources to discussing how AI and machine learning are revolutionizing the space, this episode offers a deep dive into the future of data-driven insurance solutions.

Key Highlights:

Introduction to Carpe Data and its mission in the insurance industry.
The company’s journey from inception to Carpe Data’s current focus areas.
How Carpe Data leverages AI and machine learning to process vast amounts of data.
The benefits of data automation and prediction for insurance carriers.
Real-world applications of Carpe Data’s solutions in detecting fraud and improving underwriting.
Discussion on the competitive landscape and Carpe Data’s unique positioning.

Quotes:

"Carpe Data is a data company through and through. We make data products specifically for insurance carriers." – Max Drucker
"Insurers are the original data scientists, predicting outcomes for literally centuries." – Max Drucker
"We’re looking to create something that’s unique and provides a selection advantage for carriers." – Max Drucker
“Predicting outcomes and using this type of information to predict outcomes is what carriers want.” – Max Drucker

Ep 267: Creating Seamless Insurance Solutions with Sivan Iram of Flow Aug 30, 2024

In the latest episode of FNO: InsureTech, we sit down with Sivan Iram, Founder & CEO of Flow, to explore Flow’s role in the wholesale insurance brokerage industry. Sivan shares his unique insights into blending advanced technology with human expertise to provide unmatched service. Discover the significance behind Flow’s recent rebranding from Capitola, and gain valuable perspectives on AI’s role in enhancing broker workflows.

Key Highlights:

The inspiration and reasoning behind rebranding Capitola to Flow Specialty.
How Flow combines human expertise with cutting-edge technology for superior brokerage services.
The significance of AI in optimizing broker workflows and decision-making.
Insights into Flow’s focus on customer-centric service using a balanced approach between technology and human touch.
The impact of strong investor partnerships, including Munich Re Ventures, on Flow’s growth and credibility.

Quotes:

"To me, the vision of developing an internal culture and service that puts our stakeholders in a state of flow is paramount." —Sivan Iram
"AI is not what you do; it’s how you do it. It’s a different way to think about digitizing knowledge and making it accessible to brokers." —Sivan Iram
"The magic in life, as in business, is balance—combining human expertise with technology to outperform and better serve our clients." —Sivan Iram
"We are a wholesale broker, but we operate in a very technological manner under the hood to deliver better service for our clients." —Sivan Iram

References:

Flow Specialty: flowinsurance.co
Munich Re Ventures: munichre.com
Lightspeed Venture Partners: lsvp.com

Ep 266: The Future of AI and Insurance with Marc Fredman of CCC Intelligent Solutions Aug 23, 2024

FNO: InsureTech welcomes back Marc Fredman, Chief Strategy Officer at CCC Intelligent Solutions, for his third appearance on the show. As one of the largest and experienced drivers of data in the insurance industry, we’re excited to dive back in and hear what CCC is all about. Marc shares insightful updates on CCC’s latest advancements, including the role of AI in claims processing, the concept of Intelligent Experience (IX), and much more. Tune in today for a great discussion.

Key Highlights

The evolution of CCC Intelligent Solutions and its impact on the PNC insurance economy.
Marc’s role as Chief Strategy Officer and his vision for the future of customer-centric technology.
The integration of AI in claims processing and its transformative potential.
Introduction to the concept of Intelligent Experience (IX) and how it fuses customer, employee, and business metrics for optimal outcomes.
Practical examples of AI applications in claim prediction, subrogation, and overall system management.
Future trends and the inevitable advancement of AI in the insurance industry.

Quotes

"Technology still has to be able to provide a real bottom line benefit for the people that use it." – Marc Fredman
"With intelligent experience and the stuff that’s now possible with AI, you don’t have to choose among those things." – Marc Fredman
"We are at diminishing marginal returns in terms of the old ways of thinking for technology." – Marc Fredman
"An intelligent experience is one that just works." – Marc Fredman

Ep 265: Beyond the Finish Line: Olympic Passion and Insurance Parallels with Rob and Lee Aug 16, 2024

With the 2024 Summer Olympics having come and gone, Rob and Lee discuss their enthusiasm for the Olympics and its events they enjoy in their latest short. They share their national pride and support for international athletes while drawing parallels between the cooperative nature of the Olympics and the insurance industry. They mention some of their favorite sports and express their excitement for future events and admiration for the athletes' dedication and hard work.

Key Highlights:

The allure and unifying nature of the Olympics.
Experiencing the Olympics through personal stories.
The cultural impact of watching athletes achieve their best.
Comparisons between Olympic and insurance industry competition.
Insights into supportive competition among insurance carriers.

Quotes:

"I’ve always loved the Olympics. It’s fascinating to see people who are the best of the best." – Rob Beller
"Everyone wants countries to do well. It’s about humanity and support." – Lee Boyd
"Insurance is generally a pretty friendly environment." – Rob Beller
"The London insurance market was the most friendly, open, welcoming experience." – Lee Boyd

References:

2024 Paris Olympics coverage on Peacock
History of Munich Olympics tragedy in 1972
23andMe for tracing ancestry

Ep 264: Breaking Barriers in Pet Insurance: Insights from Odie’s Founders Aug 09, 2024

Join hosts Rob Beller and Lee Boyd as they chat with Miles and Zabrina Thorson, the founders of Odie Pet Insurance. Miles and Zabrina share their inspiring journey of transforming pet insurance with customizable coverage options and innovative technology. They discuss the industry's unique challenges and emphasize the importance of having pet insurance before emergencies happen. Tune in to see how Odie is making pet care better and more accessible!

Key Highlights:

Understanding the fundamentals of pet insurance and its comparison to other types of insurance.
Discussion on the demographics driving the adoption of pet insurance, particularly millennials.
Insights into Odie’s unique distribution model and its focus on embedding pet insurance in various platforms.
The role of technology and data in underwriting and improving the claims process for pet owners.
Exploration of the regulatory landscape impacting televet services and pet insurance.
A closer look at customizable policies Odie offers to cater to diverse pet owner needs.

Quotes:

"Pet insurance is really there to cover those unexpected health events, not for routine vet visits.” – Zabrina Thorson
“We wanted to empower third-party distribution channels to put this product in front of folks before they face an emergency.” – Miles Thorson

Ep 263: Redefining Restoration: Albi’s Approach to Efficient Claims Management (feat. Alex Duta, Albi) Aug 02, 2024

In this episode of FNO: InsureTech Podcast, we welcome Alex Duta, founder and CEO of Albi, a groundbreaking workflow management tool for damage restoration contractors. Alex dives deep into the inefficiencies plaguing the restoration industry and how Albi leverages technology to streamline processes, reduce administrative burdens, and foster greater transparency between contractors and insurers. Whether you’re a restoration contractor, insurance professional, or tech enthusiast, this episode offers valuable insights into revolutionizing property claims management.

Key Highlights

Introduction to Albi: Alex explains Albi’s end-to-end workflow management tool designed for the damage restoration industry.
Challenges in the Restoration Industry: Discussion on the inefficiencies contractors face and the need for streamlined processes.
Technological Innovations: How Albi integrates with various systems like QuickBooks and Twilio to enhance data collection and transparency.
Industry Dynamics: The role of managed repair networks and third-party reviewers in the insurance claims process.
Future Visions: Alex’s thoughts on the future of technology in the restoration space and improving claim speed and accuracy.

Quotes

“We’re obsessed over the individuals who show up in homeowners’ homes throughout the toughest times and make their lives so much easier.” – Alex Duta
“If we add this layer of complexity, the contractors will find a way because you can’t push on their margins and their time to get paid enough.” – Alex Duta

Ep 262: Client-Centric Innovation: Transforming Insurance Solutions at Alacrity (feat. Jonathan Miko, Alacrity Solutions) Jul 18, 2024

Jonathan Miko, the CSIO and President of Managed Repair at Alacrity Solutions, is all about connecting with clients on their level. He highlights how their flexibility — thanks to both cutting-edge technology and the human touch — allows them to customize services to fit each client's unique needs. Jonathan dives into the story of Alacrity Solutions' transformation from a one-size-fits-all approach to a more personalized, client-first model, a shift that not only boosts service quality but also strengthens client relationships. Jonathan also shares his own personal journey that led him to his current leadership roles, adding a touch of inspiration to the mix.

Key Highlights:

The history and evolution of Alacrity’s Managed Repair Program.
Jonathan Miko’s career journey and his transition from law to insurance.
Key components and processes of the Managed Repair Program.
Insights into how Alacrity ensures high quality and customer satisfaction.
The strategic importance of technology and human intervention in MRP.
Future trends and the growing significance of managed repair in the insurance industry.

References:

Learn more about Alacrity Solutions and their services at alacritysolutions.com
"The Lean Startup" by Eric Ries
Alacrity Solutions’ Managed Repair Program Overview

Ep 261: A.I., inflation, and IoT in Insurance Jun 28, 2024

Rob and Lee mix things up in this lighthearted, host-only episode! They chat about homeowners insurance, its exclusion from inflation calculations, and the importance of proper coverage. Lee also shares insights from a recent industry event, sparking a discussion on A.I.'s impact on insurance, including fraud risks and its transformative potential.

Time stamps

00:00 Introduction to the FNO: InsureTech Podcast

00:25 The Impact of Inflation on Homeowner Insurance

01:59 Comparing Homeowner and Auto Insurance Costs

03:13 The Importance of Proper Insurance Coverage

04:57 Challenges in Shopping for Auto Insurance

09:43 The Role of Insurance Agents

14:25 Insights from the National Flood Conference

15:20 The Implications of A.I. in Insurance

20:43 Reflections on Technological Advancements

25:22 Conclusion and Final Thoughts

Ep 260: Cake's Recipe for Success in Insurance (feat. Adam Bowe, Cake) Jun 21, 2024

Join Lee as he talks with Adam Bowe, CEO and co-founder of Cake. Learn how Cake is revolutionizing the buying, selling, and valuation of insurance agencies. Adam shares the platform’s unique approach, using machine learning for precise valuations, and highlights tools for anonymous listings, secure transactions, and escrow services. Discover the challenges and opportunities in the insuretech space, and how Cake is making the market more accessible for agency owners and buyers alike.

Ep 259: The Future of Cyber Insurance (feat. Scott Kannry, Axio) Jun 14, 2024

Co-hosts Rob and Lee chat with Scott Kannry, CEO and co-founder of Axio, exploring how Axio helps businesses manage cyber risk. Scott shares Axio's origin story, their unique approach to cyber insurance, and collaboration with Lloyd’s of London. Tune in to learn about the evolving field of cyber insurance and the importance of mitigating cyber risks today.

Ep 258: Disrupting the Medical Malpractice Industry (feat. Jared Kaplan, Indigo) Jun 07, 2024

Listen as Jared Kaplan, CEO and co-founder of Indigo, discusses the challenges and innovations in medical malpractice insurance, sharing his journey from building tech startups to using transforming insurance with artificial intelligence and data analytics. Jared explores Indigo's approach to differentiating risk, offering lower premiums to deserving doctors, and ultimately aiming to impact the healthcare industry positively. Kaplan also shares a lighthearted glimpse into his off-work hobbies when he's not running the business.

Ep 257: Redefining Home Insurance with Data and Technology (feat. Ty Harris, Openly) May 24, 2024

In this episode, Rob catches up with Ty Harris, CEO and co-founder of Openly, for his second appearance on the show.

Join Ty and Rob as they chat about Openly’s growth, remote work success, and strategies for navigating the current market. Harris shares insights on Openly’s tech-enabled approach to home insurance and targeting the mass affluent market through independent agents. They also explore Openly’s focus on customer and agent satisfaction, the potential to enter the auto insurance market, and the impact of AI. We also get a little peek into Harris’s unique background, from academia to poker and ballroom dancing.

Ep 256: Verisk Visionaries: Unlocking AI Insights with Brunko & Obert May 10, 2024

In this episode, we have a lively discussion with leaders at Verisk — Aaron Brunko, President, and David Obert, Chief Product Officer.

Our conversation covers the importance of embracing AI and innovation in the insurance sector, the evolution of property estimating solutions, and the future of work in an increasingly technological landscape. Aaron and David offer insights and predictions about the impact of AI on the insurance industry, highlighting how it could streamline processes, improve decision-making, and impact the overall efficiency of claims management.

Ep 255: We talk with the InsurTech Coalition Mar 29, 2024

This week, Rob and Lee welcome an esteemed panel including four of the founding members of the InsurTech Coalition: Austin Bailey from Branch, Scott Fischer from Lemonade, Jeremy Dietch from Boost and Rachael Dugan from Indigo. Together, they talk about the mission of the InsurTech Coalition and benefits of membership, the Coalition’s aim to shape regulation through education and transparency, and how we can better use technology responsibly in insurance.

Learn More:

www.fnoinsuretech.com

What You’ll Hear In This Episode:

[5:10] The four guests introduce themselves and how they got into the Coalition.

[9:32] What is the InsurTech Coalition?

[12:35] What is the shared goal of the InsurTech Coalition?

[14:33] Being proactive vs reactive in regulation.

[16:12] The Coalition aims to become more proactive in shaping regulation for insurance and technology.

[21:03] The proactive nature of the Coalition’s work and a collaboration process at all steps.

[22:14] The Coalition’s ultimate mission isn't to disrupt regulation, it is to better work with regulation.

[23:49] The challenge of technology outpacing laws and regulations.

[26:11] The core objectives of responsible use of technology in insurance.

[32:07] The evolution of the Coalition.

[33:06] Timeliness of AI adoption in the insurance industry.

[35:16] Collaboration despite competition.

Ep 254: Ali Azhar, Chief Business Development Officer at HOVER Mar 22, 2024

This week, Rob and Lee welcome Ali Azhar, Chief Business Development Officer at HOVER to discuss the company's growth and innovations. Ali talks about leading the charge to work on the current verticals in construction, insurance and moving into new verticals. He discusses HOVER's journey from 2018 and all the changes that have occurred since then. Ali also shares insights into HOVER's commitment to hiring top talent and how artificial intelligence has shaped the company since its early days and their vision for the future through emerging technologies.

Learn More:

www.fnoinsuretech.com

HOVER

Ali on LinkedIn

What You’ll Hear In This Episode:

[7:06] Ali joins from Franklin, TN.

[7:20] Ali shares more about his career history and his family coming to New Jersey by way of Afghanistan.

[10:08] Ali’s growth from a traditional sales leadership role to CRO, focusing on optimizing core businesses and developing new markets.

[12:29] Starting with the construction vertical and scaling to home improvement.

[15:05] Insurance is the fastest growing sector.

[16:40] Monetizing AI-powered design tool for contractors.

[19:50] HOVER’s leadership never wavered in their commitment to deliver a solution that would provide incredibly high utility and value to the end consumer.

[21:10] HOVER provides more than measurements.

[24:00] The magic moment of using HOVER’s technology.

[25:35] A counterbalance between the needs of pro users as well as policy holders.

[30:45] Why is construction the largest vertical?

[33:20] The importance of human psychology in implementing technology.

[38:26] HOVER’s great hiring philosophy - if you want to work there, you have to be nice!

[41:02] Product development and what can we expect in HOVER’s future?

[44:56] AI’s impact on Hover.

Ep 253: Founder of CQCS, Gustavo Doria Filho Mar 15, 2024

Rob and Lee start with some T-shirt talk before welcoming guest Gustavo Doria Filho, Founder of CQCS.

What began as an online network for insurance professionals in Brazil has flourished into a global community of over 100,000 subscribers. In the episode, Gustavo shares the journey of founding CQCS and highlights the vibrant landscape of insurance and innovation in Brazil, offering insights that resonate far beyond its borders. He talks about how Brazil's thriving InsurTech ecosystem is shaping the future of the industry worldwide and what we can expect from future events and opportunities.

Learn More:

www.fnoinsuretech.com

CQCS

Gustavo on LinkedIn

What You’ll Hear In This Episode:

[7:50] Gustavo’s career path and CQCS’s history.

[10:11] Organizing a mirror ITC event in Brazil.

[12:30] What was the first year like?

[14:35] In the US, each state has their own insurance regulator, while in Brazil, the entire country is under one regulator.

[16:26] The event is a mirror effect of the original ITC.

[17:39] Excitement about InsurTech in Brazil.

[19:47] Brazil’s paperless bank system.

[20:56] Gustavo highlights the growth of the insurance industry in Brazil.

[23:56] What attendees get out of the different sessions.

[26:56] Brazil’s great ecosystem that helps people both feel trusting and as though they are having fun.

[27:59] More about the big events in November 2024 and what we can expect.

[29:21] The small things that make a difference in the event, including a diverse speaker lineup, providing a zero waste event, and of course that Brazilian sunshine.

Ep 252: CEO and Co-Founder of REOR20, Danny Chatziprodromou Mar 09, 2024

Rob and Lee chat about their recent trip to London and then welcome Danny Chatziprodromou, CEO and Co-Founder of REOR20. Danny talks about how REOR20 is applying AI to revolutionize flood risk assessment and underwriting, and how the innovative technology could transform the flood insurance industry. He details more about how their physics-based AI model is one of a kind and provides more accurate risk predictions, allowing for a transformative solution for engineering-focused underwriting.

Learn More:

www.fnoinsuretech.com

REOR20

Danny on LinkedIn

What You’ll Hear In This Episode:

[7:24] Danny explains more about the meaning and name REOR20.

[9:11] Fun Fact: Danny wanted to become a Formula One engineer as a child.

[11:03] REOR20 coming out of stealth mode.

[11:48] Winning Lloyd's competition, Lloyd's of London.

[12:33] Building deep tech, AI that understands physics.

[16:47] What REOR20 brings to the market.

[23:44] Rewriting the thinking and methodology that has been in place.

[25:18] How would this affect claim management?

[27:45] REOR20 working with insurance directly.

[30:05] Winning the Lloyd Labs contest and what they got out of the collaboration.

[32:11] Flooding is the #1 catastrophe on Earth.

[33:17] REOR’s customer base.

[38:24] REOR is a deep technology company, but it was an organic fit with the InsurTech space.

[40:10] The issue of AI working with the dynamics of physics.

[42:15] Teaching AI the components of mathematics.

[42:42] Building the fluid dynamics engine.

[45:13] What is it like to be at the forefront of AI?

Ep 251: CEO and Founder of LeakSentinel, Bill Loesch Mar 02, 2024

Rob and Lee welcome Bill Loesch, Founder and CEO of LeakSentinel, to discuss tackling the challenging problem of home water leak detection. As a serial entrepreneur with decades of experience in Silicon Valley, Bill saw an opportunity to innovate in this space and develop a lower-cost solution compared to existing cut-the-pipe technologies. In the episode, Bill talks about Leak Sentinel's approach, which involved years of prototyping to create a proof of concept device that can automatically detect water flow acoustically and shut off valves for both common types of home water pipes. He also discusses strategies for insurers to support bringing such solutions to market by mandating use to improve returns.

Learn More:

www.fnoinsuretech.com

InsTech

LeakSentinel

Bill Loesch LinkedIn

What You’ll Hear In This Episode:

[4:32] Bill shares his journey as a serial entrepreneur and angel investor and what led him to LeakSentinel.

[6:14] LeakSentinel’s history.

[13:44] The people that appreciate it: people who have had flooding in their house, and insurers.

[14:32] What exactly does a water leak detector does.

[16:57] How LeakSentinel works.

[23:30] The three types of non-invasive flow detection technologies: thermal, acoustic and ultrasonic.

[25:42] Overview of LeakSentinel's approach and proof of concept device development.

[27:12] LeakSentinel’s view that it’s time for insurers to start demanding these solutions.

[31:28] How insurers can phase in the mandates.

[31:53] Does the homeowner install LeakSentinel themselves?

[35:17] Who pays for this?

[37:12] Bringing LeakSentinel to market, and the need for insurers to drive the demand.

[44:07] Rob and Lee tease Chapter 2 of the conversation! Stay tuned for more.

Ep 250: CEO of InsTech, Matthew Grant Feb 23, 2024

Rob and Lee take it internationally this week as they welcome Matthew Grant, CEO of InsTech. Matthew talks about InsTech’s ability to help insurance companies understand real trends related to technology and innovation while looking for technology companies that can provide solutions to make a real difference for insurers. He discusses how the events and community have grown and expanded over time, along with the benefits and criteria for membership. Matthew also touches upon the cultural nuances in the insurtech industry in London, including Lloyd of London’s history and function as a marketplace for insurance companies. Grab a cup of tea and enjoy!

Learn More:

www.fnoinsuretech.com

InsTech

Matthew LinkedIn

Podcasts

What You’ll Hear In This Episode:

[7:06] The two main aspects of InsTech's business.

[10:37] The evolution of InsTech’s events.

[14:35] More about the London market.

[16:44] What is Lloyd of London?

[20:02] Insurance in the UK market.

[22:44] What the United States can learn from business done overseas.

[33:50] Lloyd’s Lab.

[37:50] Matthew’s background.

[42:08] How someone becomes an InsTech member, and the benefits of membership.

Ep 249: Co-Founder and CEO of Whisker Labs, Bob Marshall Feb 16, 2024

Rob and Lee welcome in Bob Marshall, Co-Founder and CEO of Whisker Labs. Bob talks about their flagship solution, Ting, which draws on decades of electromagnetic and atmospheric sensor technology to protect communities and prevent electrical fires, while also monitoring the resiliency and safety of the U.S. electrical grid. Bob shares more about the many ways Ting is taking the relationship with insurers to a new level while also gaining valuable insights. He highlights some real case studies where Ting has helped to save homes, and explains the rewarding impact of their work.

Learn More:

www.fnoinsuretech.com

Whisker Labs

Bob Marshall LinkedIn

What You’ll Hear In This Episode:

[8:16] Bob joins the show to talk about his background in engineering and how Whisker Labs came to be.

[10:00] The unfortunate fire in Bob’s family that served as inspiration to take engineering and apply it to the common issue of electrical fires.

[14:00] How the TingFire technology works and monitors the home wiring.

[17:06] Closing the loop and delivering the best experience possible to the customer.

[18:10] Ting does not replace, but instead compliments fire alarms.

[18:54] How Ting uses AI to analyze data and detect issues anywhere.

[20:00] Providing documentation and data in great detail.

[25:01] Ting’s partnerships with insurers that offer the service for free to customers.

[30:51] Ting is currently saving 15 homes from fires per day on average. They've notified homeowners of 8,000 potential fire risks so far.

[38:16] Contributing to water losses as well.

[44:13] Providing compassion, education and support for the customer.

[44:58] Older homes are more likely to have issues, but not as much as one may think.

[47:44] Ting has over 100 employees, and is growing at a great speed.

Ep 248: Co-Founder and President of Chrp Technologies, Chin Ma Feb 09, 2024

This episode features Chin Ma, Co-Founder and President at Chrp Technologies, a fascinating technology that allows underwriters insight into the home of the insured and to reduce losses. Chin talks about how Chrp was created and explains how the technology helps to underwrite accurately and get the insured involved in the process, providing help where it’s needed.

Learn More:

www.fnoinsuretech.com

Chrp

Chin Ma LinkedIn

What You’ll Hear In This Episode:

[6:40] What is Chrp, and how did they build the technology?

[9:32] What was the problem that Chin’s partner and Chrp founder Micah set out to solve?

[11:27] Testing their hypothesis.

[13:08] Are homes more complicated now?

[15:06] How is what Chrp does in underwriting different from what is typically done?

[18:00] How Chrp can provide a more comprehensive view using AI.

[19:14] Chrp provides homeowners repair insights and connects them to contractors for help.

[23:37] The process of getting homeowners involved.

[29:20] What Chin means when he says the program should demonstrate a level of “teeth”.

[31:29] A new way to look at customized premiums.

[32:14] The reports they the underwriters are seeing.

[36:14] Chrp’s repair network, working with the best contractors in the country.

[38:26] The company’s growth and future.

Ep 247: CEO and Co-Founder of SnapRefund, Cody Eddings Feb 02, 2024

Rob and Lee are joined by Cody Eddings, CEO and Co-Founder of SnapRefund. Cody first shares the story of founding SnapRefund in Philadelphia and taking the company through accelerators like TechStars. Cody also reflects on the validation of winning the State Farm pitch competition at ITC, and details how SnapRefund’s technology works to streamline and simplify the insurance claims process through automation and digital payments.

Learn More:

www.fnoinsuretech.com

SnapRefund

Cody Eddings LinkedIn

What You’ll Hear In This Episode:

[9:29] Cody shares the origin behind SnapRefund.

[9:48] The growing startup scene in Philadelphia.

[11:02] Cody met his co-founder at a pitch workshop.

[12:09] Great life lesson: you get the best out of people when you help them accomplish whatever it is they truly want to accomplish.

[12:37] SnapRefund helps insurers send outbound payments with automation and analytics to improve customer retention, and operational efficiency.

[18:46] The rising trend of cash apps.

[20:01] How SnapRefund’s technology works to connect to clients’ existing bank accounts.

[23:43] SnapRefund’s mission to financially empower people and give them greater control over their money.

[24:07] Bringing visibility for both the insured and the adjuster.

[28:19] The two startups Cody built before SnapRefund.

[31:36] Overcoming challenges in the fundraising process.

[41:03] The experience of being with Techstars.

[45:08] What it meant to win State Farm’s ITC pitch competition.

Ep 246: CEO and Founder of Charlee.AI, Sri Ramaswamy Jan 26, 2024

It’s all about AI this week as Rob and Lee welcome Sri Ramaswamy, Founder and CEO of Charlee.AI. Sri talks about her journey into artificial intelligence, and how it’s evolved over the course of a decade and growing interest in AI within the industry. She shares more about the capabilities of Charlee, a trained model for insurance, and highlights the significance of using data in the right way to get accurate results. Sri talks more about Charlee’s technology and how it can help identify and prioritize fraudulent claims.

Learn More:

www.fnoinsuretech.com

Charlee.AI

Sri Ramaswamy LinkedIn

What You’ll Hear In This Episode:

[5:50] Sri, a self-described “data lover” joins from Silicon Valley and talks about her upbringing in India and Australia before coming to the United States.

[9:19] How Charlee.AI came to be.

[10:54] Sri discusses working for a software company in Boston.

[11:18] What unstructured data means in insurance claims.

[18:05] The three triangle points in your expenses, reserves, and the actual indemnity.

[19:22] More about how Charlee AI’s technology works.

[24:33] How Charlee AI both compares and contrasts with Chat GPT.

[25:43] The claims language model.

[28:55] Charlee has analyzed more than 55 million claims.

[30:43] How Charlee works with the claim department.

[33:54] Charlee AI helps identify and prioritize problematic claims.

[34:57] Claims litigation.

[39:57] What is Charlee’s secret sauce for success?

[41:24] Who are their customers?

[43:00] How Charlee AI helps with claim reserving.

Ep 245: CEO and Co-Founder of Betterview, David Lyman Jan 19, 2024

The cat is out of the bag! Nearmap acquired Betterview, and Rob and Lee have brought Co-Founder and CEO David Lyman on to tell us all about the big news. David talks about the critical pivot that led Betterview to where they are today, and the lessons learned about falling in love with the problem instead of the solution. David shares more behind the details of the acquisition, and what we can expect as the capabilities of both companies come together.

Learn More:

www.fnoinsuretech.com

Betterview

Nearmap

David Lyman LinkedIn

Episode with Patrick Quigley

What You’ll Hear In This Episode:

[5:42] David walks us down memory lane on his background in technology, how he met the other David, and how Betterview came to be.

[9:49] Reaching out to the folks at Nearmap.

[10:46] What exactly does Betterview do?

[11:40] A software platform that allows for a combination of automated and manual workflows.

[12:30] Giving scores in addition to providing data.

[14:58] Betterview’s first customers were RSI customers, David Tobias’s family inspection business.

[15:14] Falling in love with the problem, and not the solution.

[17:01] Breaking the news to investors about the pivot, and getting immediate support.

[19:35] David walks us through what happens after the decision to pivot is made.

[21:36] What was the secret sauce that made them stand out from their competitors?

[26:14] The reason they’ve gotten more into claims.

[27:08] More about the partnership.

[31:10] What can we expect in the future with Betterview and Nearmap?

[34:35] Does David think the future holds more data consolidation companies?

[38:06] Computer vision is a subset of AI.

[42:46] How will David celebrate the big win?

Ep. 244: CEO and Founder of Loveland Innovations, Jim Loveland Jan 12, 2024

Rob and Lee welcome the luminary InsurTech legend, Jim Loveland, CEO and Founder of Loveland Innovations. In this episode, Jim takes us on a journey through the genesis of Loveland, sharing the evolution of both their software and cloud-based technology, and how they have evolved over the years in their solar, roofing and insurance verticals. Jim talks about pivotal moments throughout the way, including when Loveland realized the true potential of drones and new technologies in inspections, the importance of proper AI model training, and what’s next for Loveland in 2024 and beyond. He also shares some sage advice for the next generation of entrepreneurs, emphasizing the importance of truly understanding the industry before taking the leap into business.

Learn More:

www.fnoinsuretech.com

Jim Loveland LinkedIn

Loveland Innovations

What You’ll Hear In This Episode:

[7:21] Jim talks about his upbringing in Wyoming and how he inherited the entrepreneurial spirit from his parents.

[10:21] How a reconstruction business turned into a software company in 1986.

[11:01] Throw back to the days of CompuClaim.

[14:15] Landing State Farm Insurance.

[17:41] Creating Xactware and transforming from software to analytics in the 1990’s.

[21:03] The decision to sell to ISO in 2006.

[25:35] Starting Loveland Innovations in December 2015.

[28:21] The genesis of Loveland, including both the software and the cloud based technology.

[31:35] The pivotal moment in which Loveland realized the potential of drones and new technologies in inspections, beyond just a new way to get up on the roof.

[32:35] How Loveland has grown and evolved over the years, including over 1.3 billion square feet of roof inspected, over 3 million images captured, and over 550 predictions made across their AI engine.

[40:00] How Loveland’s focus on software has allowed them to adapt to changing technologies.

[41:09] A teaser of 2024: automatically creating the estimate based upon AI!

[46:58] The importance of proper training of AI models.

[48:20] we're in the solar space, the roofing space and the insurance industry.

[52:42] What’s next for Jim and Loveland Innovations in 2024?

[57:24] The potential benefits and ethical concerns of AI.

[1:01:31] Advice for the next generation of entrepreneurs, including truly understanding the industry before you try to tackle it.

Ep. 243: General Partner at Brewer Lane Ventures, Martha Notaras Jan 05, 2024

Rob and Lee are joined by the insightful Martha Notaras, General Partner at Brewer Lane Ventures. Martha goes into detail about her eight predictions for InsurTech in 2024. She talks about leveraging technology to enhance efficiency within the insurance industry and how we can best explore the benefits and challenges posed by AI. Martha discusses cutting-edge innovations surrounding data and sheds light on the profound impact of climate change on the dynamic landscape of the insurance sector. At the end of the episode, Martha talks about what InsurTech 3.0 would look like to her, and what else excites her about the year ahead in our industry.

Learn More:

www.fnoinsuretech.com

Brewer Lane Ventures

Martha: LinkedIn

What to Expect: 8 InsurTech Predictions for 2024

What You’ll Hear In This Episode:

[7:22] What kind of response does Martha get from the general public regarding her 8 InsurTech Predictions for 2024?

[9:13] What’s cooking over at Brewer Lane?

[11:31] #1: The Word of the Year is AI.

[14:32] InsurTech has been working on AI for years, but Chat GPT put it on everyone’s radar.

[17:01] #2: Data Finally Gets the Attention It Deserves.

[20:04] Whoever owns the data wins. Does Martha agree?

[21:44] #3: Embracing Brokers.

[23:04] Where the insurance industry has been neglecting data.

[25:25] #4: Technology Innovation, Yes. But Make it Painless and Profitable.

[27:03] How the appetite for APIs has grown.

[31:57] #5: Embedded Everywhere All At Once.

[35:09] An embedded play that Martha thinks is terrific.

[39:25] #6: Climate: Extreme Insurance.

[41:02] The concept of insuring aggregate attritional loss.

[44:00] #7: Quality, Not Quantity.

[49:05] #8: InsurTech + Incumbent = Delivering Innovation at Scale.

[53:57] Martha’s thoughts are that we are somewhere between InsurTech 2.5 and 3.0.

[54:55] Is Direct to Consumer passe?

Ep. 242: From the Vault: AM Best Interviews FNO: InsureTech Dec 29, 2023

We wish our listeners a wonderful and prosperous new year! As Rob and Lee continue their holiday break, we bring you another episode from the FNO: InsureTech audio vault. Hosts Rob and Lee had the pleasure of speaking with AM Best TV's Lee McDonald earlier this year, discussing the founding, growth and development of the FNO: InsureTech podcast. With over 200 episodes and counting, Lee and Rob are excited to continue the journey of sharing insuretech with listeners. Check out the interview in video: https://lnkd.in/gnXP-z97

Ep. 241: From the Vault: VOOM Insurance Co-founder & CEO, Tomer Kashi Dec 22, 2023

The FNO: InsureTech team is enjoying a well-deserved holiday break. Before taking off to spend time with their families, Rob and Lee select some great episodes from the FNO: InsureTech Vault to share with you over the next few weeks.

VOOM is a pioneering insuretech company developing advanced insurance products for emerging mobility segments. They offer digital, on-demand insurance for a wide range of vehicles from drones and light planes to motorcycles, e-scooters, and contemporary fleets. Rob and Tomer Kashi, CEO and Co-founder of VOOM Insurance, delve into the journey of VOOM over the past six years in the insuretech space, thoughts on pay-per-mile and usage-based models, the data advantage that VOOM possesses, and much more.

Check out VOOM Insurance: https://www.voominsurance.com/

Ep 240: CEO & Co-founder of Clearcover, Kyle Nakatsuji Dec 15, 2023

This week, Rob and Lee welcome back Kyle Nakatsuji, the insightful CEO and Co-founder of Clearcover Insurance. Kicking off with some football banter, Kyle shares some great life lessons drawn from his playing days. Exploring more of the “why” behind Clearcover's approach, Kyle discusses the notable changes the company has undergone in recent years. He provides a deeper understanding of the market dynamics and the significance of maintaining boldness and courage, detailing how calculated risks contribute to building something extraordinary in a challenging environment. Then, before the episode comes to a close, there’s a little bit more football talk, of course!

Learn More:

www.fnoinsuretech.com

Clearcover

Kyle: LinkedIn

Episode 210 with Kyle

The Farmer from Merna

Insurance on the Side blog piece

What You’ll Hear In This Episode:

[7:30] What will it take for Rob and Lee’s wives to listen to this show?

[9:01] Kyle’s backstory playing football in high school and college.

[11:48] Kyle kept on playing football despite a torn ACL, even having surgery after the season.

[14:25] Some of the lessons Kyle learned from his up-and-down journey in football.

[18:58] How the last 18 months have been challenging for entrepreneurs, particularly in the insurance industry.

[20:26] How has Clearcover felt this impact?

[24:18] Taking bold risks in a challenging market and making adjustments to adapt to changing market conditions.

[25:02] Balancing risk and caution.

[27:39] Some of the cool things coming out of this time for Kyle and Clearcover, include a partnership with Experian.

[29:30] What we can learn from a story about Jeff Bezos requesting the light bulbs get taken out of vending machines.

[30:48] Kyle goes more in-depth about his belief that embedded is not a channel, but a strategy.

[41:54] AI’s impact on how the industry will change, will still be driven by the behavioral needs of buyers.

[45:13] Clearcover’s approach to claims from a customer and cost perspective.

[49:11] Why bundling is important.

[51:19] Finding the right combination of convenience, value, and affordability in insurance, particularly in a tricky market like California.

[54:29] Kyle dishes on Aaron Rodgers!

Ep 239 - CEO of Pinpoint Predictive, Scott Ham Dec 08, 2023

This week, Rob welcomes on Scott Ham, the visionary CEO of Pinpoint Predictive, a groundbreaking AI-driven deep learning product. Scott provides insights into his career journey and the pivotal moments that led him to spearhead Pinpoint. He sheds light on the remarkable capabilities of Pinpoint's AI-powered platform, showcasing its prowess in solving complex real-world problems by harnessing billions of data points within expansive datasets. Scott also shares some of the glowing testimonials that attest to Pinpoint's transformative impact, illustrating how seamlessly it collaborates with underwriters to revolutionize decision-making processes.

Learn More:

www.fnoinsuretech.com

Pinpoint Predictive

Scott Ham

What You’ll Hear In This Episode:

[4:18] Where o’where has Lee been?

[9:01] How Scott’s background at Transamerica and McKinsey led him to Pinpoint and influenced his approach.

[13:45] Pinpoint uses behavioral data from 250 million US adults to predict insurance losses.

[15:04] The importance of preducing claim severity, frequency and loss cost at the beginning of the insurance process to improve solvency and fairness.

[18:24] Why underwriters are not threatened by Pinpoint’s technology.

[21:16] Pinpoint currently focuses on PNC.

[23:09] How the legal community has responded to Pinpoint.

[25:07] The importance of addressing fairness and bias in AI models, particularly in the insurance industry.

[27:00] Proactively addressing regulatory concerns by conducting audits.

[30:04] Using Pinpoint at renewal.

[31:51] What is a deep learning platform?

[34:47] Using AI to improve insurance risk assessment and loss ratios.

[37:03] What response has Pinpoint seen by actuaries?

[38:42] How and why Pinpoint is easily deployed and reduces client onboarding time from months to weeks.

[43:43] Growing and expanding Pinpoint in a thoughtful manner.

[45:29] Pinpoint’s future and that they are made up of a team of technologists and the best insurance executives.

Ep 238 - Managing Director at IA Capital Group, Andy Lerner Dec 02, 2023

Rob welcomes back Andy Lerner, Managing Director at IA Capital Group, one of the longest running VCs in the InsurTech space. Andy talks about IA Capital Group’s structure, and what positive things he sees in the future state of the Insurtech industry. Andy and Rob also discuss AI in Insurtech, including both its potential impact for good and the limitations. Towards the end of the conversation, Andy and Rob discuss how traditional education has changed, and their predictions in the industry for the next 5-10 years.

Learn More:

www.fnoinsuretech.com

IA Capital Group

Andrew Lerner LinkedIn

What You’ll Hear In This Episode:

[6:22] Andy talks about IA Capital Group and their primary focus on FinTech InsurTech over the past 23 years.

[8:49] What kind of companies does IA Capital Group work with?

[12:40] Who in the industry has had a challenging year?

[14:40] The process of moving to their 10th fund and the reception in the market to their work.

[15:00] How IA Capital’s investment process works.

[17:09] Insurance companies prioritize long-term relationships over quick decisions, valuing loyalty over speed.

[20:11] Investments typically have a 5-6 year holding period.

[21:51] The relationship between venture capital and private equity, where they often work together on investments but may have different strategies for selling companies.

[25:23] The three major categories: distribution, newer more innovative products, and the service providers to the industry.

[33:32] AI in InsurTech and its potential impact.

[39:36] Frontier Risk and investing in cannabis.

[43:57] what effect does it have when a war breaks out in the middle of a business opportunity?

[46:50] As a Wharton graduate, Andy shares his thoughts on how the need for education has changed in the industry.

[49:37] Where does Andy see the industry 5 years from now?

Ep 237 - CEO and Co-Founder of Clearspeed, Alex Martin Nov 17, 2023

This week, we have the pleasure of being joined by Alex Martin, the CEO and Co-Founder of Clearspeed. Alex shares a glimpse into the interesting founding story of Clearspeed and its journey, transitioning from delivering outstanding results in the military sector to expanding into the realm of insurance. Alex explains the intricacies of how Clearspeed operates, emphasizing its role in swiftly establishing trust to expedite clearance processes and enable more informed, scalable decision-making. He sheds light on the significance of the insurance sector, highlighting it as a pivotal focus in every business decision made, and talks about going into a new industry with humility and the desire to always learn more.

Learn More:

www.fnoinsuretech.com

Clearspeed

Alex Martin Linkedin

What You’ll Hear In This Episode:

[3:30] Alex dials in from the Property Insurance Conference.

[4:18] What is Clearspeed?

[5:15] How Clearspeed has evolved since starting in 2016 as a mostly military-founded group.

[9:46] The magic in Clearspeed’s functions and technology as a voice analytics technology company.

[10:14] What are they listening for in the 5-minute phone call?

[11:55] Using AI to analyze answers to questions and categorize individuals as low, possible, or high risk for fraud.

[16:10] Why did Clearspeed evolve into the insurance industry, and what has that journey been like for Alex?

[18:58] The revolution of voice technology and AI in insurance.

[22:44] Clearspeed has won multiple awards. What is their philosophy on entering a new market, such as insurance?

[24:04] Finding Clearspeed’s first adopters.

[27:21] Balancing trust with caution, and having tools that can strengthen our gut intuitions to weed out those who are bad vs. those who are just trying to do the right thing.

[37:56] Clearspeed’s multiple arms still includes the military, and branching out to many industries, including the world of sports.

[42:41] What keeps Alex motivated and excited about Clearspeed and what the company is doing?

Ep 236 - SemperVirens General Partner and Co-Founder, InsureTech Connect, Caribou Honig Oct 27, 2023

Caribou Honig, our most frequent guest and honorary chairman, returns to get us excited about ITC Vegas and the state of InsureTech in general. In our chat, we go down memory lane about how the conference started and how it’s grown throughout the years to now be the Super Bowl of events in the insurance space. Caribou talks about the importance of scalability and sustainability, why you should hug your local regulator, and the importance of finding and focusing on your niche.

Learn More:

www.fnoinsuretech.com

Caribou Honig LinkedIn

ITC Vegas

What You’ll Hear In This Episode:

[2:12] It’s the Super Bowl of InsureTech - the ITC!

[5:18] Why did Caribou choose Santa Fe?

[7:50] Launching and selling InsureTech Connect.

[9:06] The growth of the conference over time.

[10:15] Caribou’s appreciation of the emotional feedback from in person conferences.

[10:40] Does Caribou fancy himself an insuretech professional, conference professional, or both?

[11:50] This year, the ITC Vegas conference expects over 9,000 people.

[13:07] What insuretech is today, and how it has developed over the years. Also, how it is similar to FinTech.

[14:55] The importance of finding and focusing on your niche.

[17:32] The maturation of the industry.

[20:57[ How the M&A market has been over the past several years, and how that has affected InsureTech.

[30:44] How the energy has shifted from the customer facing InsureTechs over to the B2B.

[32:50] Caribou discusses his interest in regulation.

[36:43] Caribou’s advice: hug a regulator when you see them!

[36:44] What can we expect for the conference, and what if someone wants to hang with Caribou while there? [38:30] Caribou’s two day jobs right now: launching and growing conferences and working as a general partner at the VC Fund SemperVirens.

Ep 235 - Co-Founder and CEO of Encircle, Paul Donald Oct 06, 2023

In this episode, we're diving into the world of technology and innovation with special guest Paul Donald, co-founder and CEO of Encircle. Paul shares his journey from riding the wave at Research In Motion during the Blackberry era to co-founding Encircle, a company with a vision to bring top technology companies together and create a holistic solution. Join us as Paul discusses the fascinating work his company is doing, from driving efficiency to serving customers by harnessing clean data and simplifying the claims process. He talks about the restoration software system itself, what it offers to the marketplace, and how the technology can give simple, clean results that save time and energy.

Learn More:

www.fnoinsuretech.com

EnCircle

Paul Donald LinkedIn

What You’ll Hear In This Episode:

[6:54] Intro to Encircle, a software platform focused on field documentation.

[9:51] How the camera and the phone got together.

[11:21] What Encircle offers to the marketplace.

[13:02] The positive attributes of Encircle’s visual and tactile-oriented process.

[13:06] Driving efficiency through their digital format.

[16:56] How Encircle’s technology can remove bias and human errors.

[20:17] Involvement in the restoration field and what Paul learned after spending 4 months in the field.

[22:33] How does Encircle eliminate or streamline some of the many technologies that are out there?

[23:07] How fragmented the property claims industry is, particularly from a technology standpoint.

[26:28] Encircle’s partnerships with data scientists.

[28:48] Trusting data integrity.

[32:12] The software provides educational and remote coaching opportunities.

[32:36] How are the videos stored?

[38:55] What does Encircle do to stand out? Paul talks about their exciting partnerships.

[41:12] Research In Motion.

[43:10] Where can we find Paul and the Encircle team this year?

Ep 234 - Co-Founder and CEO at Rhino, Benjamin Lantos Sep 22, 2023

In this episode, we welcome Benjamin Lantos, the CEO and co-founder of Rhino, joining us from sunny Santa Monica to discuss how they're revolutionizing the world of property management, renting, and deposits. Rhino’s innovative approach challenges the status quo, exploring how to modernize the entire renting experience for all parties involved. They've harnessed the power of insurance products to address the security deposit dilemma, providing risk mitigation for property managers and renters alike. By seamlessly integrating its technology into various platforms, Rhino is taking the financial burden off management companies and renters, ultimately creating a more flexible and customer-centric landscape for both landlords and property managers. Tune in to learn how Rhino is disrupting the market and reshaping the future of property technology.

Learn More:

www.fnoinsuretech.com

Rhino

Benjamin Lantos LinkedIn

What You’ll Hear In This Episode:

[1:38] Be honest…how many of you have a game room?

[6:42] What is Rhino and what do they do?

[7:19] Fun fact: there's almost $45 billion trapped in security deposits across the country.

[8:30] How did they come up with the idea for Rhino?

[12:01] What is the process for a renter interested in using Rhino?

[15:41] More about the most common arrangement that a renter opts for, the deposit insurance program.

[19:24] What does Rhino do with all the data they have been collecting over the past 7 years?

[20:39] How Rhino works to democratize renting.

[24:21] What differentiates Rhino from others in the space?

[24:39] Is Rhino an MGA?

[26:01] Rhino also offers renters insurance.

[27:33] How does the rising price in rentals affect Rhino?

[32:02] Developing an ongoing relationship with their customer and building brand loyalty.

[33:12] How Benjamin made his way to co-founding Rhino by way of financial background.

[37:19] Benjamin identifies Rhino as a property technology company, working to enable a seamless move-in experience for owners and renters.

[38:41] What does it mean to be the Chief Risk Officer?

[40:40] How does Rhino’s claims area work?

[45:37] Accounting for what Ben calls the “moral hazards” of claims.

Ep 233 - Chief Growth Officer at Coterie Insurance, Bobbie Collies Sep 15, 2023

We sit down with the insurance powerhouse, Bobbie Collies, the Chief Growth Officer at Coterie Insurance where the grasp of her role, her business, and her clients shines through. Bobbie takes us on a journey through Coterie's model, offering insurance agents lightning-fast quotes through automated self-service capabilities, a technology that's continually getting smarter. She unveils exciting plans for 2024 and proudly wears her title of an "insurance nerd." With two decades in and around underwriting, she reflects on how technology has transformed the industry and shares her current perspective on the ever-evolving landscape of disruption in the insurance world.

Learn More:

www.fnoinsuretech.com

Bobbie Collies: LinkedIn

Coterie

Ep 183 with David McFarland

And I Quote podcast

What You’ll Hear In This Episode:

[6:28] Why is there so much insurance based out of Wisconsin?

[8:40] Bobbie gives her elevator pitch on Coterie and their mission.

[10:02] Of all the many companies that offer insurance to small businesses and startups, why should they choose Coterie?

[10:58] What will automated self service capabilities look like, and what is My Digital Agency?

[12:32] Who is a good insurer for Coterie?

[13:42] Who is the distribution channel?

[18:42] Bobbie proves that she is an insurance nerd, through and through.

[21:11] Bobbie talks about her role overseeing the underwriting side as well.

[24:47] The push and pull between tech and insurance.

[28:19] For Coterie at the present moment, the demand is greater than the supply.

[30:54] Going to the target market.

[31:19] Coterie’s recent deal with ZestyAI.

[33:33] What seems to be the number one concern from carriers?

[34:26] What has changed in underwriting?

[36:03] Is there really disruption in the industry, or is it just meaningful change?

Ep 232 - Founder and CEO of Roof Marketplace, Will Bazeley Sep 08, 2023

Get ready to address the YES this week with guest Will Bazeley, the Founder and CEO of Roof Marketplace, a technology company that’s changing the way insurance is done when it comes to roofing and roof estimates. In the conversation, Will talks about the ways carriers are using Roof Marketplace, and how they are working to solve a big problem to bring some order to an otherwise potentially crazy area. Will talks about the emerging tech in the roofing industry, and how Roof Marketplace is providing a solution to make the customer experience easier, all while helping roofers get their job done easier and more efficiently.

Learn More:

www.fnoinsuretech.com

Will Bazeley: LinkedIn

Roof Marketplace

What You’ll Hear In This Episode:

[7:03] Will joins the show and talks about the path that led him to Roof Marketplace.

[8:00] Is Roof Marketplace a venture backed organization?

[8:32] Roof Marketplace was part of Creative Destruction Lab’s first entrance of companies, and a lot of good came out of it.

[9:15] The decision to rebuild Roof Marketplace’s whole platform from scratch.

[9:39] So, what exactly does Roof Marketplace do?

[12:07] Why 94% of the insurance carriers that use Roof Marketplace give it a thumbs up.

[16:33] Annually, carriers spend about $20 billion on roof related claims.

[21:14] How much the average roof costs in America.

[24:22] Will talks about their (trademarked) motto “address the yes”!

[26:30] The work stream for a carrier and how the technology fits in.

[27:52] Will talks about where the revenue for Roof Marketplace comes from.

[31:08] Making sure Roof Marketplace has the right roofers and partnering with leading industry partners to make sure they are getting the highest quality professionals.

[35:09] Who makes the decision on which roofer is going to be used?

[45:03] How the service helps homeowners get things done easier and in less time.

[44:26] Will talks about how Roof Marketplace is less a contractor network and more a technology and InsureTech platform.

[46:53] Does Roof Marketplace effect Loss Adjustment Expense?

Ep 231 – Homee CEO & Co-founder, Doug Schaedler Sep 01, 2023

In the latest episode of FNO: InsureTech, host Lee sits down with Doug Schaedler, CEO and Co-Founder of Homee. As a leader in the industry, Doug Schaedler brings a wealth of knowledge and expertise that is sure to benefit all listeners. Tune in to learn more about Homee's unique approach to insurance, their services and network; and how they're shaping the way property claims are completed. This episode promises to offer another unique perspective and view into the world of insuretech.

Ep 230 - Senior Director at Simon Kucher, Michael Nadel Aug 25, 2023

This week, Lee welcomes Michael Nadel, Senior Director at Simon Kucher and Partners, where he works on the insurance vertical and guides carriers of all sizes through the intricate landscape of insurance. In this episode, Michael talks about some of the hot topics in the insurance world now, including the evolving role of AI in sales and how we can keep that human element alive, along with the strategies insurers employ to tackle the challenges posed by climate change while ensuring profitability. Michael also talks about the importance of listening to your customer base to make sure you are providing the right type of value.

Learn More:

www.fnoinsuretech.com

Michael Nadel: LinkedIn

Simon Kucher

What You’ll Hear In This Episode:

[5:02] Michael joins the show and talks about his role at Simon Kucher and what they provide for their clients.

[7:01] The two primary levels at which Simon Kucher helps Insurtech.

[7:53] Michael talks about the importance of listening to your customers and making sure that what you are offering adds value.

[11:35] Are the big carriers still focusing on innovation?

[13:15] Michael covers some hot topics in the insurance industry, starting with how we keep things personalized while AI rapidly evolves.

[18:02] The use of chatbots in the insurance industry.

[20:18] How AI will change the insurance landscape.

[29:33] The current conversation around climate change and insurance.

[33:53] The impact of personalized marketing on the insurance industry. Does a birthday card from our carrier really make a difference?

[37:41] How does a personal carrier compare to a commercial carrier?

Ep 229 - CIO of Alacrity Solutions, Adam Menszer Aug 18, 2023

Join us as Rob and Lee sit down with Adam Menszer, the newly promoted CIO of Alacrity Solutions. Adam brings his expertise to the table, shedding light on his multifaceted role and delving into the exciting realm of InsureTech. With a keen eye for innovation, he offers insights into his journey, spanning back to his Alacrity days from 2005. Adam shares his thoughts on the evolving landscape of technology and security, how he and his team navigate the intricacies of buying InsureTech and the conversations he is hearing around the power of AI. At the end of the episode, stay tuned to hear Adam’s answers on the pressing questions around both his engagement and the best time for a celebratory crawfish boil.

Learn More:

www.fnoinsuretech.com

Adam Menszer: LinkedIn

Alacrity Solutions

What You’ll Hear In This Episode:

[5:42] Adam joins the show and talks a bit about his upbringing.

[9:00] How the industry has evolved and the major changes Adam has seen.

[10:02] How does Adam keep up with all the emerging technology?

[12:59] What does a typical day of Adam’s look like?

[15:31] Why does the IT department seem to be thrown under the bus?

[18:01] Some of the challenges Adam’s team faces at Alacrity of acquiring so many new businesses.

[19:47] The overhead associated with maintaining the security responsibilities.

[22:20] User behavior is a huge thing, and how they make security a priority for users.

[28:15] What does Adam look for in InsureTech companies he works with?

[32:04] Building the Alacrity mobile app.

[39:04] What are some of the conversations Adam is hearing around AI?

[42:43] Blending a culture together from people with different backgrounds, both personally and professionally.

[43:57] What’s up with Adam’s 7 year engagement?

Ep 228 - Managing Director at American Family Ventures, Dan Reed Aug 13, 2023

Dive into the world of insurance innovation with Dan Reed, Managing Director of American Family Ventures, as he returns as our guest. Dan shares a big announcement: the closing of AFVs fourth fund, showcasing their growth, their approach to raising capital, how it’s different from previous funds, and how they're expanding their team and network.

Dan and the crew talk about future predictions and innovations in insurtech and the role of technologies like ChatGPT. Dan also details the Venture Follows program and its impact, and offers those hard hitting questions we all want to know — like why do left-handers seem to have more fun?

Learn More:

www.fnoinsuretech.com

Dan Reed: LinkedIn

American Family Ventures

What You’ll Hear In This Episode:

[7:15] Dan comes out of the bullpen to join the show.

[9:43] Not to brag, but Dan’s previous episode with us was the only podcast his mother has ever listened to. Check it out HERE.

[10:49] Dan shares his big announcement. He is proud to share that they have closed their fourth fund.

[11:36] How did the process of raising capital go?

[12:34] Having a larger fund allows them to expand the team and the network.

[12:50] Was the reception different for fund four than it was for fund three?

[14:40] The strategic engagement model that is at the heart of investing.

[13:58] How American Family Ventures was able to build out their team and capabilities during the process of investing.

[17:53] What does the platform look like for investors?

[19:45] Is there a focus they’ve gone after for all funds?

[21:50] What is on the edge of insurtech and what is Dan finding interesting right now in space?

[29:32] Dan talks about his “second bridge” theory.

[35:17] How do we drive efficiency in the insurance process?

[36:22] Why does ChatGPT matter to insurtech?

[38:02] Dan talks about a few portfolio companies including Tire Agent.

[48:42] A non-mathematical way of understanding the power laws of investment.

[51:55] Dan details the Venture Fellows program.

[53:26] Dan and the crew discuss Branch Insurance.

[1:00:12] Has the VC marketplace shrunk around InsureTech? Is it smaller and less sexy than it was before?

Ep 227- VP of Insurance Claims at Auto Club Enterprises, Claudia Rodriguez Aug 04, 2023

Join hosts Lee and Rob this week as they embark on an inspiring journey with Claudia Rodriguez, Vice President of Insurance Claims at Auto Club Enterprises, on her actual last day of work before she retires. Claudia shares the importance of straightforward communication in the workplace, and reflects on her trailblazing role as the first woman to occupy this position. Tune in to hear her insights on the evolution of the insurance industry and her thoughts on the crucial topic of social inflation's impact and significance in today's world. Prepare to be inspired by Claudia's remarkable climb from a receptionist in a small claims office to leading a multi-state, multi-billion dollar claims organization.

Learn More:

www.fnoinsuretech.com

Claudia Rodriguez: LinkedIn

Auto Club Enterprises

What You’ll Hear In This Episode:

[5:48] Claudia joins the show, on her last day of work after 35 and a half years of work!

[6:47] She may have dreamt of being a water girl for the Cowboys, and roots for the Bruins, but her first job at Auto Club Enterprises was a claims receptionist.

[8:54] Breaking through two barriers: the first homegrown Auto Club person to become VP of claims and the first woman to occupy the position.

[12:00] The beauty of having a straightforward yet pleasant style at work.

[13:01] How Claudia grew to do the job she did one step at a time.

[15:01] Leaving was never in her plans, it was just a matter of doing the best she could for the Auto Club every day.

[16:03] Claudia discusses Strike Force and the importance of leaders listening to their people and understanding what’s happening on the front lines.

[19:32] Know your process and your capabilities, and listen to the customer.

[20:34] How has the business changed in 1987 and how have customer expectations changed?

[22:48] The issue of social inflation and why it matters to the insurance industry.

[31:00] The need for more analytics in the industry.

[39:22] It’s important to slow down and take time to understand which problem it is that you're trying to solve.

[39:48] The more informed you are, the better you can help others.

Ep 226 – Accelerant Chief Consultant, Heather Wentworth Jul 21, 2023

Catch the latest episode of FNO: InsureTech where hosts Rob and Lee chat with Heather Wentworth, Chief Consultant at Accelerant.

Discover how Accelerant's expert team, innovative technology, and dynamic analytics are revolutionizing specialty underwriting for profitable growth. Heather also shares insights from her previous role as Chief Data Officer.

Enjoyed the show? We welcome your guest suggestions at almoss@alacritysolutions.com.

Join us for a deep dive into the future of insuretech!

Ep 225 – VOOM Insurance Co-founder & CEO, Tomer Kashi Jul 14, 2023

In the latest episode of FNO: InsureTech, host Rob talks with Tomer Kashi, Co-founder & CEO of VOOM Insurance.

VOOM is a pioneering insuretech company developing advanced insurance products for emerging mobility segments. They offer digital, on-demand insurance for a wide range of vehicles from drones and light planes to motorcycles, e-scooters, and contemporary fleets. Rob and Tomer delve into the journey of VOOM over the past six years in the insuretech space, their views on pay-per-mile and usage-based models, the data advantage that VOOM possesses, and much more.

If you enjoy listening to FNO: InsureTech and have suggestions for potential guests for the show, we'd love to hear from you. Reach out to us at almoss@alacritysolutions.com.

Ep 224 – AM Best Rating Services President & CEO, Matthew Mosher Jul 07, 2023

On the most recent episode of FNO: InsureTech, hosts Rob and Lee engage in an insightful dialogue with Matthew Mosher, the President & CEO of AM Best Rating Services. As a leading global credit rating agency and data analytics provider in the insurance sector, AM Best's services evaluate the creditworthiness of over 16,000 insurance companies around the globe.

Their independent and interactive credit ratings offer a comprehensive view of an insurance company's ability to meet its financial obligations, including claim payouts and debt repayments. Dive into this episode as Rob and Lee delve into the workings of AM Best, the significance of their ratings, their unique methodologies, an interesting conversation on climate change, and other intriguing topics. Don't miss out on this enlightening conversation.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 223 – FNO: InsureTech gets interviewed by AM Best TV Jun 30, 2023

In the latest episode of FNO: InsureTech, hosts Rob and Lee had the pleasure of speaking with AM Best TV's Lee McDonald on the founding, growth and development of the FNO: InsureTech podcast. With over 200 episodes and counting, we're excited to continue the journey of sharing insuretech with listeners. Check out the interview in video: https://lnkd.in/gnXP-z97

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 222 – From the Vault: Slide Insurance Founder & CEO, Bruce Lucas Jun 23, 2023

Check out the latest episode of FNO: InsureTech, fresh from the Vault, featuring Bruce Lucas, Founder & CEO of Slide Insurance – a trailblazing Tampa-based company. Join Lee and Rob as they delve into the world of Slide, a company that combines technology and insurance expertise to hyper-personalize, optimize, and streamline the home insurance process since 2021.

Discover how Slide makes it effortless for modern homeowners to find the perfect coverage tailored to their unique needs and budgets. Listen in as Bruce shares his insights on big data, his extensive experience in the insurance industry, and how technology drives better outcomes for consumers and businesses alike. Don't miss this captivating conversation with Bruce, Rob, and Lee.

Ep 221 – LexisNexis® Risk Solutions VP & GM, Property Solutions, Cole Winans Jun 16, 2023

We're delighted to have Cole Winans joining us this week, serving as the Vice President and General Manager of Property Solutions at LexisNexis® Risk Solutions. LexisNexis® Risk Solutions equips customers with advanced decision-making tools and solutions, merging public and industry-specific content with cutting-edge technology and analytics, enabling them to assess and predict risks while optimizing operational efficiency.

Tune in as Rob connects with the former CEO and Founder of Flyreel to discuss his new position as VP and GM of Property Solutions at LexisNexis® Risk Solutions. Don't miss their engaging conversation on Cole's experiences, his entrepreneurial journey from launching a startup to being acquired, and his current responsibilities at LexisNexis®. This insightful discussion is a must-listen for founders and startup executives alike.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 220 – FNO:InsureTech at #2023ACCESS May 26, 2023

Rob and Lee attended Alacrity Solutions’ 2023 ACCESS Conference, held in Orlando, Florida, earlier this week, to not only celebrate the success of Alacrity’s contractor network, but to talk with some guests that are actively using and/or supporting a managed repair program.

Join our hosts as they talk with (in consecutive order) Dr. Theresa Young, MBA,CPCU, PMP, ArE, Claims Homeowners Operations Process Manager at CSAA Insurance Group, a AAA Insurer; Steven Gregory, Vice President of Claims at Tower Hill Insurance Group; Scott Severe, SVP, Alliances and Industry Relations at CoreLogic | Nextgear Solutions; and Jonathan Miko, Chief Strategy and Innovation Officer, at Alacrity Solutions.

Don’t miss this episode that discusses the application, management, and innovation of managed repair networks and what they bring to the insurance industry.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 219 – From the Vault: Fairmatic President of Insurance, Jamie Trish May 19, 2023

As the FNO: InsureTech crew prepares to attend the 2023 ACCESS Conference, Rob and Lee bring out a great episode from the FNO: InsureTech Vault, featuring Jamie Trish, President of Insurance at Fairmatic.

Fairmatic is an auto insurance option that empowers users to lower premium every month by proactively optimizing your safety scores and driving performance. Bottom line: they help you save money and protect your business.

Join Rob and Lee as they talk with Jamie and learn more about Fairmatic, Jamie’s experience, startup culture, and much more.

Ep 218 – Kin Co-Founder & CEO, Sean Harper May 06, 2023

Kin’s mission is to reimagine home insurance For Every New Normal. Kin is built for the future and prepared to meet its challenges head on while helping our customers do the same. Levering business tech innovation, they bring affordable pricing without compromising coverage and service to their customers.

Our guest for this episode is returning Sean Harper, Co-Founder & CEO of Kin. With almost four years since our first conversation with Sean (Episode 53), it was about time for us to revisit and see what Kin is up to. Join Sean, Rob, and Lee as they talk about Kin, what’s changed since in the past four years, business models, D2C, and much more.

To learn more about Kin, visit https://www.kin.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 217 – Sana Co-Founder & CEO, Will Young Apr 28, 2023

Sana is building better health plans for small businesses. Founded in 2017 on the belief that quality healthcare should be understandable, accessible, and affordable for all, Sana is going above and beyond the status quo with health plans that provide high-quality healthcare while keeping costs down.

Our guest for this episode is Will Young, Co-Founder & CEO of Sana. Prior to Sana, Will helped hundreds of small business owners manage payroll and benefits as the head of operations at Justworks, a venture-backed PEO. He also spent two years at Google before earning his MBA from Harvard. Join Will, Rob, and Lee on the 217th episode of FNO: Insuretech as they talk Sana, the world of healthcare, Will’s experience, and more.

To learn more about Sana, visit https://www.sanabenefits.com.

Ep 216 – AV8 Ventures General Partner, Amir Kabir Apr 22, 2023

AV8 Ventures (AV8) backs early-stage start-ups focused on healthcare, enterprise, financial services and deep-tech. Their mission is to help founders build category-defining companies; they commit early and partner for the long term. While they are full lifecycle investors, AV8 typically starts their partnership with Seed or Series A investments. They are backed by Allianz, one of the leading integrated financial services providers worldwide.

Our guest for this episode is Amir Kabir, General Partner at AV8. Amir leads Fintech and Insurtech investing and has been one of the earliest investors in the insuretech space. Amir has been an entrepreneur, operator and investor with over 15 years of experience, working with early and mid-stage companies on financing, partnerships and strategic growth initiatives. Join Amir, Rob, and Lee on another great conversation diving into AV8, the venture capital world, bank crisis, and more.

To learn more about AV8 Ventures, visit https://av8.vc.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 215 – Openly VP of Claims, Gina Reyes Apr 14, 2023

Openly provides premium insurance that is robust in coverage and simple to administer. They were created because they saw a gap in the market for premium insurance made simple and rebuilt the insurance technology and operations stack to create a remarkably simple product for agents with robust coverage for consumers.

As a previous guest company on the podcast, we bring on Gina Reyes, VP of Claims, to talk about claims, building a claims department, creating the Openly culture, and more.

To learn more about Openly, visit https://openly.com.

Ep 214 – CCC SVP, Chief Strategy Officer, Marc Fredman Apr 08, 2023

CCC keeps people’s lives moving forward when it matters most. Founded in 1980, CCC is a technology leader pioneering solutions that power insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more through our advanced cloud-based SaaS platform of digital and data services. CCC is a trusted leader in AI, IoT, network management, customer experience, and digital workflows.

Returning to the show is Marc Fredman, SVP, Chief Strategy Officer at CCC. With a few years between his last appearance, Marc gives us an update and refresher on CCC and all that they’ve been doing. Also joining us on this episode is guest host Matt Pietrowicz, VP, Products and Services at Alacrity Solutions. Don’t miss this great conversation!

To learn more about CCC, visit https://cccis.com.

Ep 213 – ZestyAI Co-founder & CEO, Attila Toth Mar 31, 2023

Attila Toth is the Co-founder & CEO of ZestyAI, a property risk analytics platform powered by artificial intelligence that offers access to precise intelligence about every property in North America. ZestyAI’s value proposition is simple: deliver risk and value insights about each and every property. They leverage aerial imagery, permit, transaction, weather and IoT data, combined with artificial intelligence (AI) to turn more than 200 billion data points into comprehensive digital records and property-specific risk scores. Join Attila, Rob, and Lee as they talk ZestyAI, artificial intelligence, rich data, wedding cake, Attila's experience, and more.

To learn more about ZestyAI, visit https://zesty.ai.

Ep 212 – Anthemis Managing Director, Ali Geramian Mar 24, 2023

Ali Geramian is the Managing Director at Anthemis, a global platform that cultivates change in the financial system by investing in, growing, and sustaining businesses committed to resiliency, transparency, access, and equity. With an impressive portfolio that includes some of our past guests (Branch, flo, and Vouch), we bring Ali on to explore and understand what Anthemis is, their involvement, the current state of insuretech, a typical day for Ali, and much more.

Join Ali, Rob, and Lee on an episode that sheds more light on the growing, resilient, impactful spaces of venture capital and investments.

To learn more about Anthemis, visit https://www.anthemis.com.

Ep 211 – Modern Life CEO & Co-Founder, Michael Konialian Mar 17, 2023

Michael Konialian is the CEO and Co-Founder of Modern Life, a life insurance company working to transform the life insurance industry and help everyone protect what matters most. Modern Life is aiming to innovate and streamline the life insurance process--from client, to advisor, to underwriter--faster, more confident, and more streamlined than ever before. Join Michael, Rob, and Lee as they discuss what Modern Life is, accelerated underwriting processes, brokerage innovation, building trust with clients, and more.

To learn more about Modern Life, visit https://www.modernlife.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 210 – Clearcover CEO & Co-Founder, Kyle Nakatsuji Mar 03, 2023

Kyle Nakatsuji is the CEO and Co-Founder of Clearcover, a next generation insurance company providing smarter car insurance for digital consumers. Since co-founding Clearcover in 2016, Kyle remains laser-focused on his vision to build a company designed to lower operating costs through innovative technology and long-term customer centricity.

Join Kyle, Rob, and Lee as they talk about Clearcover, Kyle’s history in Clearcover and in venture capital; Kyle’s four-pillar approach, startup success, and much more.

To learn more about Clearcover, visit https://clearcover.com.

Ep 209 – American Family Ventures Managing Director, Kyle Beatty Feb 24, 2023

It’s always a pleasure to have American Family Ventures (AmFam Ventures) on the show, and this week we bring on Kyle Beatty, Managing Director, to talk his position and experience; perspective and thoughts on venture capital; personal health, insuretech trends, and much more.

AmFam Ventures operates at the forefront of insurance, and has developed an ecosystem of limited partners, founders, and innovators, from across all major lines and beyond, to join them in the pursuit of one goal: To shape the future of the industry.

To learn more about AmFam Ventures, visit https://www.amfamventures.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 208 – 2023 Verisk Elevate Conference – Mike Fulton & Aaron Brunko Feb 20, 2023

Join Rob and Lee as they talk with Mike Fulton, former President of Property Estimating Solutions at Verisk and the new President of Property Estimating Solutions at Verisk, Aaron Brunko, in our special edition of FNO: InsureTech, recorded live at the 2023 Verisk Elevate Conference in Salt Lake City, Utah. Join Rob and Lee as they discuss the present and past with Mike, as well as the future and what’s next for Verisk and their solutions with Aaron. Two great conversations that celebrate Verisk and two conversations you don’t want to miss.

To learn more about Verisk, visit https://www.verisk.com/.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 207 – Forrester Principal Analyst, Ellen Carney Feb 13, 2023

Rob and Lee talk with Ellen Carney, Principal Analyst at Forrester. Ellen serves decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.

Join Rob and Lee as they discuss trends in insuretech, P&C and Life insuretech; 2023 predictions, and more.

To learn more about Forrester, visit https://www.forrester.com/bold.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 206 – Demotech President and Co-Founder, Joseph Petrelli Feb 06, 2023

Join Rob and Lee as they talk with Joseph "Joe" Petrelli, President and Co-founder of Demotech on this episode of FNO: Insuretech you don’t want to miss. Demotech leverages information to help assign an informed Financial Stability Rating® (FSR). FSRs help level the playing field for financially stable insurers and are based upon a series of quantitative ratios and certain qualitative factors. The rating process provides an objective baseline for assessing solvency based upon changes in financial stability, as presented in an insurer’s balance sheet over time.

Joe’s insight and innovation have resulted in many firsts within the industry, including a model for assigning FSRs based on balance sheet strength and financial integrity, the development and utilization of a Management Audit Process well in advance of today’s emphasis on “enterprise risk management,” an ongoing analysis to evaluate assigned FSRs relative to insurer survival rates, and the development of a procedure to review and rate start-up insurance companies.

Join Rob and Lee as they talk about ratings, Demotech’s services, their Faith-Based Sharing ReviewTM, Joe’s experience, and more.

To learn more about Demotech, visit https://www.demotech.com.

Ep 205 – IA Capital Group Managing Partner, Andrew Lerner Jan 27, 2023

FNO: InsureTech continues its dive into venture capital, and this week we’re happy to have Andrew Lerner, Managing Partner of IA Capital Group, on the show. Andrew is responsible for the day-to-day activities of IA Capital and is a member of its investment committee. Join Lee and Rob as they talk with Andrew and learn more about IA Capital Group, their past investments, Insuretech 2.0, chess, and more on this episode you don’t want to miss.

To learn more about IA Capital Group, visit https://www.iacapgroup.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 204 – Aquiline Technology Growth Partner & Head, Max Chee Jan 20, 2023

Aquiline’s venture capital group, Aquiline Technology Growth (ATG), is dedicated to making early and growth stage investments across Insuretech, Fintech and related Enterprise. With several of our past insuretech guests having been grown and supported by Aquiline, FNO: InsureTech wanted to bring them on the podcast to learn more about ATG, how they’re funding insuretech, and to pick the mind of the Max Chee, Partner and Head. Join Max and Rob on this episode that dives into venture capital and more.

To learn more about Aquiline and Aquiline Technology Growth, visit https://www.aquiline.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 203 – Insurtech Innovations Founder & Principal Consultant, Adam Kostecki, Part II Jan 06, 2023

FNO: Insuretech brings back former guest and friend of the show, Adam Kostecki, Founder & Principal Consultant of Insurtech Innovations, to continue the conversation of innovation in insurance. Join us as we continue to pick Adam’s mind in this follow-up conversation you don’t want to miss.

Listen to Part I of our conversation with Adam.

To learn more about Insurtech Innovations, contact Adam via email at adam@insurtechinnovations.com or connect with him on LinkedIn.

Ep 202 – Mulberri Co-Founder & CEO, Hamesh Chawla Dec 30, 2022

Mulberri is an intelligent business insurance platform that HR and payroll providers, brokers, small-medium businesses, and carriers trust to help them be more efficient and productive when writing business together. Mulberri leverages technology to connect people and help them make intelligent data-driven decisions to make the business insurance process simple, efficient, and transparent. Join Rob and Lee as they talk with Hamesh Chawla, Co-Founder & CEO at Mulberri.

To learn more about Mulberri, visit https://mulberri.io/.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 201 – Socotra Founder & CEO, Dan Woods Dec 16, 2022

FNO: InsureTech revisits with former guest Dan Woods, Founder & CEO, of Socotra. As a modern platform for technology-driven insurers founded in 2014 and based in San Francisco, Socotra is the first cloud-native core platform for insurance and the first core system to believe its APIs and configuration formats should be open to the world. Join Dan, Rob, and Lee as they catch on the continued success of Socotra, Dan’s experience, insights on insuretech and embedded insurance, and much more.

To learn more about Socotra, visit https://www.socotra.com.

Ep 200 – We did it. Our 200th Episode! Dec 09, 2022

On this week's episode we celebrate the 200th episode of FNO: InsureTech! While we’re away celebrating, some of our guests have left some kind words in our voicemail. Join Rob and Lee keep it short and sweet as they talk about the origin of the podcast, share some special moments, and give shoutouts to notable guests.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 199 – Embroker Chief Revenue Officer, Ben Jennings Dec 02, 2022

On this week's episode we bring on the podcast an insuretech whose mission is to make it radically simple to get the right business insurance for the best price: Embroker. Embroker is leveraging the latest technology to make policies more tailored, less expensive, and easier to purchase. As the first company where businesses can apply for all types of commercial insurance online and manage their policies through a modern cloud-based portal, they continue to make strides in innovating the business insurance buying experience.

Join Ben Jennings, CRO of Embroker, Rob, and Lee as they talk Embroker, the founding story, tailoring an insurance product, Ben's experience, and much more.

To learn more about Embroker, visit https://www.embroker.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 198 – InsurTech Innovations Founder & Principal Consultant, Adam Kostecki Nov 29, 2022

Rob and Lee talk with Adam Kostecki, Founder & Principal Consultant of InsurTech Innovations, LLC. With over 20 years of carrier experience and innovation expertise, Adam continues his passion of embracing insurance and technology in a new light as he sets out on a new journey with his own consulting and advisory service. Join Adam, Rob, and Lee as they talk origins, experience, IoT, leveraging innovation, Bob Villa, EVs, and more.

To learn more about Insurtech Innovations, contact Adam via email at adam@insurtechinnovations.com or connect with him on LinkedIn.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 197 – Broker Buddha Co-founder & CEO, Jason Keck Nov 18, 2022

Rob and Lee dive into the agent space and talk with Jason Keck, Co-founder & CEO of Broker Buddha. Broker Buddha is empowering agents, bringing a world-class experience and the tools to take client services to the next level. Their vision is simple: A connected, digital world where you can quickly get insurance for your business through a simple online experience. Join Jason, Rob, and Lee as they hear the founding story of Broker Buddha, the agency side of insuretech, changing the way insurance is sold, and much more.

Learn more about Broker Buddha at www.brokerbuddha.com. Check out Jason’s podcast, The Enlightened Agent Podcast, at https://www.brokerbuddha.com/the-enlightened-agent-podcast.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 196 – COVU Co-founder & CEO, Ali Safavi Nov 14, 2022

Rob and Lee talk with return guest Ali Safavi, Co-founder & CEO of COVU. COVU's mission is to help both everyday people and professional advisors manage risk and insurance better through helping fill in their coverage gaps and achieve true peace of mind. COVU works with a broad range of carriers and hand-picked agents while leveraging artificial intelligence and an outstanding service team to provide customers with simple one-stop shopping for insurance products. Join Ali, Rob, and Lee as they discuss Ali’s pivot, COVU’s solutions, the future of insuretech, and much more.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 195 – bolt CEO, Jim Dwane Nov 04, 2022

Join Rob and Lee as they talk with Jim Dwane, CEO of bolt. bolt is the world’s largest P&C insurance exchange, matching distributors with providers on a single digital platform. With over 100 carriers in their exchange that spans across all 50 states, their network of over 7.5 million active users is driving insurance and insurance innovation forward. Learn more about bolt, their exchange, thoughts on embedded insurance, and much more.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 194 – Fairmatic President, Jamie Trish Oct 07, 2022

Join Rob and Lee as they talk with Jamie Trish, President of the recently “out of stealth” insuretech Fairmatic. With their recent raise of $42M, they’re on a road to redefine commercial auto insurance with data and artificial intelligence. Join Jamie, Rob, and Lee as they talk Fairmatic, Jamie’s experience, the startup culture, and much more. Don’t miss this great interview!

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 193 – The Fletcher School Associate Professor of Cybersecurity Policy and Author, Dr. Josephine Wolff Sep 30, 2022

Join Rob and Lee as they talk with Dr. Josephine Wolff, Associate Professor of Cybersecurity Policy at The Fletcher School at Tufts University; and author of the book “Cyberinsurance Policy: Rethinking Risk in an Age of Ransomware, Computer Fraud, Data Breaches, and Cyberattacks”.

Don’t miss this great episode as they discuss cybersecurity and cyberinsurance, two interesting topics that have only drawn more attention and discussion in the insurance, technology, and their intersection.

Check out “Cyberinsurance Policy: Rethinking Risk in an Age of Ransomware, Computer Fraud, Data Breaches, and Cyberattacks”, available on Amazon, MIT Press, and most book retailers.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 192 – CoreLogic President of Protect, Garret Gray Sep 23, 2022

Rob heads to Los Angeles on this week’s episode to talk with Garret Gray, President of Protect at CoreLogic.

Join Rob and Garret as they talk Next Gear Solutions, its acquisition by CoreLogic, Garret’s persona experience and journey, and what the future holds for insuretech and innovation.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 191 – InsureTech Connect Preview, featuring Jay Weintraub & Caribou Honig Sep 19, 2022

In our annual tradition, FNO: InsureTech talks with InsureTech Connect founders Jay Weintraub and Caribou Honig.

Join Jay, Caribou, Rob, and Lee in this great conversation as they talk about the annual conference, its history and current state, insuretech 2.0, and much more.

ITC 2022 happens from September 20-22, 2022. We wish all the attendees a wonderful time celebrating insurance and technology, and the intersection between that continues to evolve and innovate the verticals.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 190 – TypTap Insurance President, Kevin Mitchell Sep 09, 2022

FNO: Insuretech talks with Kevin Mitchell, President of TypTap Insurance (TypTap).

TypTap provides quality insurance without the hassle, modernizing the way you interact with insurance companies. Policies are created with you in mind, are quick to bind, and are built to offer security, stability, and simplicity. They’re not new to insurance - they're just taking a fresh approach to it.

Join Kevin, Rob, and Lee in this great conversation as they learn more about TypTap’s history, their growth of services, Kevin’s extensive experience, and much more.

Learn more about TypTap at https://www.typtap.com/.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at almoss@alacritysolutions.com.

Ep 189 – ProNavigator CEO, Joseph D’Souza Aug 29, 2022

Rob & Lee talk with Joseph D’Souza, CEO of ProNavigator, on this week’s episode of FNO: InsureTech.

Information powers your insurance business. But when that information is buried deep inside many different portals and drives, finding what you need can be painfully slow. ProNavigator puts the information you need at your fingertips, leveraging tech and innovation to drive knowledge management for the on-demand era.

Underwriting manuals, policy wordings, job aids, process manuals, bulletins, and forms come together in one spot for your staff and agent network to access, becoming a single source of truth.

Join Joseph, Rob, and Lee in this informative conversation on an innovative insuretech.

Learn more about ProNavigator at https://www.pronavigator.ai/.

Ep 188 – Openly Co-Founder & CEO, Ty Harris Aug 19, 2022

Lee talks with Ty Harris, Co-Founder & CEO of Openly on the lastest episode of FNO: InsureTech.

Openly is reshaping insurance with transparency, simplicity, and trust. Using cutting-edge data and technology, Openly provides customizable, competitive prices to protect the insured’s most valuable assets.

Join Ty and Lee as they discuss the origins of Openly, the importance of insurance agents, company culture, Ty’s experience and growth; and more.

Learn more about Openly at https://openly.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 187 – Slide Insurance Founder & CEO, Bruce Lucas Aug 12, 2022

Lee and Rob talk with Bruce Lucas, Founder & CEO of Slide Insurance (Slide) on this week’s episode of FNO: InsureTech.

Slide is leveraging technology and deep insurance expertise to hyper-personalize, optimize, and streamline every part of the home insurance process. Founded in 2021, they are making it easy for modern homeowners to choose the right coverage for their unique needs and budgets. Based in Tampa, FL the company was founded by Bruce Lucas, an insurance insider with a deep understanding of how technology can be applied to achieve better outcomes for both consumers and the business.

Join Bruce, Rob, and Lee as they talk Slide, Bruce’s experience and history in insurance, big data, and much more.

Learn more about Slide Insurance at https://slideinsurance.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 186 – Benekiva Founder & CEO, Brent Williams Aug 05, 2022

Lee and Rob talk with Brent Williams, Founder & CEO of Benekiva on this week’s episode of FNO: InsureTech.

Benekiva is delivering configurable technologies to optimize and transform the end-to-end claims and servicing experience. The rules-based SaaS platform transforms disparate and outdated processes/systems into a single platform ecosystem. The flexibility of their Data Configurator means carriers provide data in any format so integrations begin earlier, allowing for a return on investment sooner. Benekiva seamlessly integrates with any administration system and third-party system delivering an end-to-end, single-platform solution.

Join Brent, Rob, and Lee as they talk Idaho, Benekiva, handling complex claims processes, building an innovative claims platform, and much more.

Learn more about Benekiva at https://www.benekiva.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 185 – Breach Insurance Co-Founder & CEO, Eyhab Aejaz, Part 2 Jul 26, 2022

In our latest episode, Lee and Rob continue their conversation with Breach Insurance (Breach) Co-Founder and CEO, Eyhab Aejaz to learn more about cryptocurrency, blockchain, and much more.

Listen to Part 1 here!

Learn more about Breach at https://www.breachinsured.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com.

Ep 184 – Breach Insurance Co-Founder & CEO, Eyhab Aejaz Jul 18, 2022

In our latest episode, Lee and Rob talk with Breach Insurance (Breach) Co-Founder and CEO, Eyhab Aejaz.

Breach Insurance takes on the risk of exchange hacks so insureds can confidently invest in cryptocurrency. Through a fully-digital experience, Breach offers coverage in the event of hacks of exchange wallets, social engineering events, and more. As the first regulated insurance product for retail crypto investors, Rob and Lee are excited to have the Eyhab on the show to share more about Breach, his experience to this point, being the first in such a unique insurance vertical, and much more.

Learn more about Breach at https://www.breachinsured.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com.

FNO: InsureTech is produced by Alacrity Solutions.

Ep 183 – Coterie Insurance Co-Founder & CEO, David McFarland Jul 08, 2022

Rob and Lee talk with return guest David McFarland, Co-Founder & CEO at Coterie Insurance (Coterie).

Coterie is building modern business insurance, creating fast, easy, reliable coverage that reaches businesses where they are, when they need it. Coterie integrates insurance into platforms and processes that businesses, contractors, and gig workers already use, unlocking protection in minutes. Their tech-based approach to business insurance uses data-driven automation, providing accurate and affordable.

Join David, Rob, and Lee as they talk Coterie, embedded insurance, leadership, running a company through the current market, what is an actuary, and much more.

Learn more about Coterie at https://coterieinsurance.com.

The FNO: Insuretech Podcast is produced by Alacrity Solutions.

Ep 182 – American Family Ventures Managing Director, Katelyn Johnson Jun 24, 2022

Lee and Rob talk with return guest Katelyn Johnson, Managing Director at American Family Ventures.

American Family Ventures has been a prominent venture capital firm with a focus on insurance innovation, fintech, data/analytics, IoT, and cyber security. They’ve had the privilege and opportunity to support and assist many insuretech and innovations that have come to insurance.

Join Lee, Rob, and Katelyn as they discuss what’s been happening in insuretech, the VC space, the economic impact on VC, Katelyn’s next baby, and more!

Learn more about American Family Ventures at https://www.amfamventures.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 181 – Verisk President, Property Estimating Solutions, Mike Fulton Jun 21, 2022

Rob and Lee talk with return guest Mike Fulton, President of Property Estimating Solutions at Verisk.

Verisk is a leading data analytics provider serving customers in insurance, energy, and specialized markets, and financial services. In the annual tradition, we talk with Mike again, discussing Xactware, Elevate, post-pandemic workplace, and even some alma mater talk!

Learn more about Verisk at https://www.verisk.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 180 – Commerce Bank’s Gary Goldsmith, Vice President, Insurance Industry Consultant - Digital Claims Payments, and Ed Fowler, Insurance Industry Consultant - Claims Payments Jun 10, 2022

A smooth payment experience is an important part of the claims journey, and any way to streamline the process and experience, for both the insurer and insured, is more critical than ever.

Join Rob and Lee as they talk with two members of the Commerce Bank claims payment team, Gary Goldsmith, Vice President, Insurance Industry Consultant - Digital Claims Payments, and Ed Fowler, Insurance Industry Consultant - Claims Payments.

Learn more about Commerce Bank at https://www.commercebank.com/

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 179 – Branch Insurance Head of Claims, Charlie Wendland Jun 04, 2022

Rob and Lee talk with Charlie Wendland, Head of Claims at Branch Insurance (Branch).

By putting data and technology to work and harnessing the power of community, Branch continues to make insurance better and more affordable for all.

In our second interview with Branch, Rob and Lee talk with their Head of Claims, Charlie Wendland, to learn more about Branch, how their claims operations is, how he built it from the ground up, their corporate culture, and much more.

Learn more about Branch Insurance at https://www.ourbranch.com.

Ep 178 – OneClick Code Founder & CEO, Garrett Kurtt May 21, 2022

Rob and Lee talk with OneClick Code Founder and CEO, Garrett Kurtt, in the latest episode of FNO: InsureTech.

OneClick Code has automated building codes across the country. Through their app, they can instantly give users accurate and critical data to automatic answers to jurisdiction, code enforcement, and line items required for a specific property. Not only do they give time and money back, but they also reduce friction for all parties.

Join Garrett, Rob, and Lee as they discuss the origins of OneClick Code, what their service offers, their unique niche in the process, liability, updating codes, and much more!

Learn more about OneClick Code at https://www.oneclickcode.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 177 – Talage Co-Founders Adam Kiefer (CEO) & Matt Donovan (COO) May 16, 2022

On the latest episode of FNO: InsureTech, Rob talks with CEO Adam Kiefer and COO Matt Donovan, Co-Founders of Talage.

Talage is the API quoting platform for commercial insurance whose software helps accelerate growth and leverage technology within the digital insurance ecosystem. They connect all players in commercial insurance, delivering instant quotes from multiple carriers, increasing efficiency for redundant processes, and making digital distribution simple and easy.

Rob had the opportunity to talk with Adam and Matt to learn more about Talage, the history behind the company, its long presence in insuretech, venture capital experience, and much more.

Learn more about Talage at https://www.talageins.com/.

Ep 176 – Canopy Weather CEO, Matt Van Every May 06, 2022

On the latest episode of FNO: InsureTech, Lee and Rob talk with Matt Van Every, CEO of Canopy Weather.

Canopy Weather applies an application-first approach to deliver powerful weather data products with specific, real-world business applications. By asking the right questions and factoring in essential, overlooked variables, Canopy’s technology triangulates on valuable new insights into the most pressing questions in your business.

Before Canopy Weather, Matt Van Every and Don Giuliano were partners at Weather Fusion, a weather technology startup that serviced the storm restoration industry. After a period of rapid growth, they successfully sold Weather Fusion to CoreLogic (NYSE: CLGX) in 2014, and then spent several years working directly in the construction industry.

We had the opportunity to talk with Matt and learn more about Canopy Weather, Matt’s experience and expertise, and how they’re churning and turning weather data into industry insights and knowledge.

Learn more about Canopy Weather at https://www.canopyweather.com.

Ep 175 – Obie Insurance CIO, Matthew Sutika Apr 22, 2022

On the latest episode of FNO: InsureTech, Rob and Lee talk with Matthew (Matt) Sutika, CIO of Obie Insurance (Obie).

Obie is reinventing the insurance process for landlords and rental property investors. Whether a seasoned investor or just starting out, Obie makes requesting a quote and getting coverage simple, affordable, and transparent.

Servicing a unique niche of the insurance vertical, Rob and Lee wanted to learn more about Obie. Join Matt and FNO: InsureTech as they discuss the origins of Obie, a key acquisition, thoughts on insuretech past and present, and much more.

Learn more about Obie at https://www.obierisk.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email our Technical Producer at amuya@alacritysolutions.com.

Ep 174 – Concirrus Co-Founder & CEO, Andy Yeoman Apr 15, 2022

On the latest episode of FNO: InsureTech, Rob and Lee talk with Andy Yeoman, CEO & Co-Founder of Concirrus.

This passion to leverage technology in new and impactful ways led Concirrus to focus on supporting the insurance industry, and more specifically specialty marine and commercial automotive insurance. A potent blend of deep domain expertise and data science led to the creation of their big data and machine learning platform – Quest.

Join Andy, Rob, and Lee as they discuss what is Concirrus, assessing and leveraging data, effects of climate change, ethical A.I., and much more.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 173 – IBHS former CEO, Julie Rochman Apr 08, 2022

On the latest episode of FNO: InsureTech, Rob and Lee talk with Julie Rochman, former CEO of the Insurance Institute for Business & Home Safety (IBHS).

IBHS is an independent, nonprofit, scientific research and communications organization supported solely by property insurers and reinsurers. They deliver top-tier science and translate it into action so they can prevent risks, strengthen homes and businesses, inform the insurance industry, and support thriving communities.

Join Julie, Rob, and Lee as they discuss Julie’s extensive experience in the insurance industry, her many seats on boards, her thoughts on insuretech, and much more.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 172 – Havoc Shield CEO, Brian Fritton Apr 01, 2022

On the latest episode of FNO: InsureTech, Rob and Lee talk with Brian Fritton, CEO of Havoc Shield.

Startups face regulatory, financial, and reputational pressures, as well security pressures to protect themselves and customers. Havoc Shield is the security steward that brings information security and compliance requirement solutions to startups and small businesses.

Havoc Shield creates a custom cybersecurity plan, created by experts, to address and reduce security threats. One price, 12 tools, an all-in-one cybersecurity solution.

We had the opportunity to talk with Brian and learn about Havoc Shield, the origins of the company, Brian’s experience being a serial entrepreneur, and much more. Don’t miss this interesting and unique episode as we dive into cyber security and more.

Learn more about Havoc Shield at https://havocshield.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 171 – AAIS Senior Risk Strategy Lead, Matt Hinds-Aldrich Mar 25, 2022

Rob and Lee get “fired up” in their talk with American Association of Insurance Services (AAIS) Senior Risk Strategy Lead, Matt Hinds-Aldrich, on the latest episode of the FNO: InsureTech podcast.

AAIS has served the property and casualty insurance industry as the only national nonprofit advisory organization governed by its member companies, providing insurance forms, rules and loss costs to over 700 insurance carriers across the country.

We had the opportunity to talk with Matt and learn about his role and expertise at AAIS, the complexity of fire, and much more. Don’t miss this interesting and unique episode!

Learn more about AAIS at https://aaisonline.com.

Like what you hear on FNO: InsureTech? Know someone who would be a great guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 170 – Hover Inc. COO & VP of Growth, Matt Lewis, and Staff Product Manager, Ben Abbott Mar 18, 2022

On our 170th episode of FNO: InsureTech, we bring back an insuretech that continues to innovate the insurance industry, and has become the face of insuretech and insurance innovation. Rob and Lee talk with Hover Inc.’s Matt Lewis, COO and VP of Growth, and Ben Abbott, Staff Product Manager.

With the announcement in Febraury (2022) of the Hover and Verisk integration, FNO: InsureTech wanted to learn more about the exciting news from the team at Hover. Join Rob and Lee as they hear from Ben and Matt, and how this new relationship will continue to innovate the claims process and much more.

Like what you hear on FNO: InsureTech? Know someone who would be a great fit as a guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 169 – Openly COO, Chris Bacon, & Hosta AI Co-Founder, Henriette Fleischmann Mar 11, 2022

On our 169th episode of FNO: InsureTech, Lee talks with Chris Bacon, COO at Openly, and Henriette Fleischmann, Co-Founder of Hosta A.I.

With the recent partnership between Openly and Hosta A.I., FNO: InsureTech’s Lee talks with Chris and Henriette to explore the new relationship, the individual companies themselves, and how both are bringing innovation to the insurance industry.

Like what you hear on FNO: InsureTech? Know someone who would be a great fit as a guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 168 – Temporary Housing Directory President & Founder, Teresa Vidger Mar 04, 2022

On our 168th episode, Lee and Rob talk with Teresa Vidger, President and Founder of Temporary Housing Directory (THD).

As the latest acquisition of Alacrity Solutions, THD is a nationwide service that coordinates the selection of short or long-term temporary housing choices for individuals displaced due to an insurance claim, corporate relocation or catastrophe teams and first responders.

Lee and Rob had the wonderful opportunity to talk with Teresa and learn the story behind THD, the services THD offers, their importance in the claims and insurance value chain; leveraging technology and innovation; and much more.

Like what you hear on FNO: InsureTech? Know someone who would be a great fit as a guest for the podcast? Let us know: Email us at amuya@alacritysolutions.com!

Ep 167 – OMERS Ventures Principal, Dave Wechsler Feb 25, 2022

On our 167th episode of FNO: InsureTech, Rob talks with Dave Wechsler, Principal at OMERS Ventures.

With over 30 years of professional experience, including five tech startups, tenure at Comcast Xfinity, and most recently Hippo Insurance, where he served as the VP of Growth, Dave is aware of the challenges faced by startups, especially those in large industries.

Rob had the wonderful opportunity to chat with Dave and explore his work experiences and journey, all leading up to his current role as Principal at OMERS Ventures. You don’t want to miss this episode.

Like what you hear on FNO: InsureTech? Let us know: Email us at amuya@alacritysolutions.com!

Ep 166 – From the Vault: Xactware President, Mike Fulton Feb 11, 2022

On this episode of FNO: InsureTech, we dive into the FNO: InsureTech Vault to pull out a great episode featuring Mike Fulton, President of Xactware, which originally aired in May of 2021.

Join Lee and Rob as they catch up with Mike and discuss Elevate 2021 and the shift to a virtual experience; finding the balance between leading and following in the industry; the continued advancement of innovation and integration; and more.

Like what you hear on FNO: InsureTech? Know someone who'd be a great guest on the podcast? Let us know! Email amuya@alacritysolutions.com!

Ep 165 – Kin Insurance VP of Claims, Clay Rising Feb 04, 2022

On this episode of FNO: InsureTech, Rob and Lee talk with Clay Rising, Vice President of Claims at Kin Insurance.

Having spoken to them back in the winter of 2019, it’s about time that Rob and Lee follow up with another great conversation with Kin.

Kin is the home insurance company for every new normal, leveraging innovation to empower homeowners and their insurance. Because of their technology and direct-to-consumer model, they provide affordable pricing without compromising coverage, even in areas most impacted by climate change.

Join Clay, Rob, and Lee as they talk insuretech, Kin, and handling claims, and more.

Like what you hear on FNO: InsureTech? Let us know! Email us at fno@470claims.com

Ep 164 – From the Vault: Wyze Co-Founder & CMO Dave Crosby Jan 28, 2022

On this episode of FNO: InsureTech, we bring back another awesome company that we last had on the podcast back in November 2020.

Rob and Lee talk with Dave Crosby, Co-Founder & CMO of Wyze.

At its core, Wyze is rooted in relationships. With every product and service they’ve built, they are paving a way forward for bringing innovation to the home and livelihood. Smart cameras, home monitoring systems, health and lifestyle items; just to name a few, they are bringing technology to more people with inexpensive, quality products.

Join FNO: InsureTech as we learn more about the Dave, his journey to Wyze, Wyze’s beginnings, his YouTube fame, smart home innovation, and more.

(Originally released November 27, 2020)

Like what you hear on FNO: InsureTech? Let us know! Email us at fno@470claims.com

Ep 163 – Hippo Insurance Chief Underwriting Officer, Chris Donahue Jan 21, 2022

On this episode of FNO: InsureTech, Rob and Lee talk with Chris Donahue, Chief Underwriting Officer at Hippo Insurance.

As we reconvene from the holidays, we start the year off with a great interview from Hippo Insurance. Join us as we learn more about Chris’ role at Hippo, the focus on loss/risk mitigation, emerging technologies and data sources; and more.

Like what you hear on FNO: InsureTech? Know someone who’d be a great guest on our podcast? Email us at fno@470claims.com!

Ep 162 – From the Vault: Zendrive Co-Founder & CEO Jonathan Matus Jan 14, 2022

On this episode of FNO: InsureTech, we bring back another awesome company that we last had on the podcast back in 2020.

Rob and Lee talk with Jonathan Matus, Co-Founder & CEO of Zendrive.

Zendrive’s Mobility Risk Intelligence (MRI) platform empowers users to understand and mitigate mobility risk with behavioral feedback, predictive insights, and automated alerts. Zendrive is power usage-based insurance, claims automation, risk modeling, and more.

Join FNO: InsureTech as we learn more about the Jonathan’s journey to Zendrive, what Zendrive is, and much more on this episode.

(Originally released May 15, 2020)

Like what you hear on FNO: InsureTech? Let us know! Email us at fno@470claims.com

Ep 161 – From the Vault: Hosta A.I. Co-Founders Henriette Fleischmann & Rachelle Villalon Jan 07, 2022

On this episode of FNO: InsureTech, we bring back an awesome episode and company that we last had on the podcast back in 2020.

Rob and Lee had the opportunity to talk with Rachelle and Henriette, co-founders of Hosta A.I. (a.k.a. Hosta Labs) learn more about this innovative company.

Join Rachelle, Henriette, Rob, and Lee as they discuss: what Hosta Labs is, and what is Hopper AI; a walkthrough of their technology and application of it; Rachelle’s education and experience and how it led to the founding to Hosta Labs; thoughts on the value of graduate education; implementation of innovation and change in a conservative, regulated industry; and much more.

(Originally released October 30, 2020)

Like what you hear on FNO: InsureTech? Let us know! Email us at fno@470claims.com

Ep 160 – Our End-of-Year Episode Dec 31, 2021

Rob and Lee talk with the FNO: InsureTech team and chat about 2021 and a little of what’s in store for 2022.

Join us as the FNO: InsureTech crew chat it up and talk personal goals, goals achieved in 2021, and more!

Like what you hear on FNO: InsureTech? Let us know! Email us at fno@470claims.com.

Ep 159 – Ascend Co-CEO & Co-Founder, Andrew Wynn Dec 25, 2021

Rob and Lee talk with Ascend Co-CEO and Co-Founder, Andrew Wynn, in Episode 159 of the FNO: InsureTech Podcast!

Ascend is innovating insurance payments. With automated, all-in-one financing, collections, and payables innovations, they are providing customers with a better, greater online checkout experience.

Ascend is led by two serial entrepreneurs, and FNO: InsureTech had the wonderful opportunity to talk with one of its co-founders, Andrew Wynn, to learn more about this new insuretech that’s making waves in the insurance payment space, Andrew's experiences leading up to Ascend, and much more.

Like what you hear on FNO: InsureTech? Let us know! Email us at fno@470claims.com

Ep 158 – Verikai CEO, Jeffrey Chen Dec 18, 2021

Rob and Lee talk with Verikai CEO, Jeffrey Chen in Episode 158 of the FNO: InsureTech Podcast!

FNO: InsureTech welcomes Verikai to the podcast! Verikai has poised itself as the most accurate predictive risk tool for insurance, leveraging machine learning and behavioral data to better assess and understand risk and empower the bottom line in underwriting.

Like what you hear? Let us know: email us at fno@470claims.com

Ep 157 – Honey Insurance CEO & Co-Founder, Richard Joffe, and Notion CEO & Co-Founder, Brett Jurgens Dec 10, 2021

Rob and Lee have two guests on this episode: Honey Insurance CEO & Co-Founder, Richard Joffe, and Notion, a Comcast Company, CEO & Co-Founder, Brett Jurgens!

FNO: InsureTech goes down under again, speaking with Honey Insurance and Notion execs to learn more about their partnership and about the individual companies.

With Honey Insurance leveraging IoT and innovation into their products and Notion, who provides IoT and innovation to customers and carriers, it was a match to be made.

Join Richard, Brett, Rob, and Lee as they talk innovation, smarter homes, partnerships, and more in Episode 157!

Ep 156 – Snapsheet Chief Strategy Officer, CJ Przybyl Dec 03, 2021

Rob and Lee talk with CJ Przybyl, Chief Strategy Officer at Snapsheet!

FNO: InsureTech continues to delve into the company Snapsheet, talking with their Chief Strategy Officer, CJ Przybyl.

Snapsheet exists to make claims simple for everyone. Through their pioneering expertise in virtual estimating and leading cloud-native claims management software, they are transforming the end-to-end claims process.

Join CJ, Rob, and Lee as they discuss the origins of Snapsheet, their role as a technology-driven company, CJ’s role, pivoting, and much more.

Ep 155 – Safely.com CEO & Co-Founder, Andrew Bate Nov 27, 2021

Join Rob and Lee on this week’s episode as they talk with Andrew Bate, CEO & Co-Founder of Safely.com!

Safely.com is the leading insurtech and guest screening solution for the vacation and short-term rental market. Since its launch in 2015, Safely.com has covered over $40 billion of homeowner liability.

We had the opportunity to talk with Andrew and learn more about Safely.com, his role, the experiences of running an integral part of the vacation and short-term rental market, and so much more.

Ep 154 – Mighty Capital Partner, Matthias Weber Nov 19, 2021

Join Rob and Lee on this week’s episode as they talk with Matthias Weber, Partner at Mighty Capital!

Mighty Capital invest in the best products as defined by product leaders. Along with products that count, their network of veteran product managers, they are the springboard that will enable startups to become market leaders.

We had the opportunity to talk with Matthias Weber, Partner at Mighty Capital, and learn more about him, his role, and his experiences that have taken him around the world, across the country, and through the insurance industry.

Ep 153 – Verisk AVP of Claims Automation & Partner Strategy, Tony Triola Nov 12, 2021

Join Rob and Lee on this week’s episode as they talk with return guest, Tony Triola!

Tony has made the jump from carrier to vendor, jumping into a new role as AVP of Claims Automation & Partner Strategy at Verisk. With a team of nearly 9,000, Verisk helps customers make crucial decisions every day about risk—with greater precision, efficiency, and discipline. As one of the leading data analytics providers serving customers in insurance, we’re excited to learn Tony’s new role and so much more.

Join Tony, Rob, and Lee as they discuss:

Tony’s new role and transition from carrier to vendor
understanding and listening to the insurance/insuretech industry
breaking down insuretechs into two categories
what’s hot in claims, and more.

Ep 152 – SimpliSafe Head of Partnerships, Matt Wolf Nov 05, 2021

Join Rob and Lee on this week’s episode as they talk with Matt Wolf, Head of Partnerships at SimpliSafe.

SimpliSafe is ushering in a new era — one where anyone anywhere can have a security system that’s not only simple, but also on the cutting edge.

Leveraging seamless 24/7 professional monitoring through an easy-to-use, easy-to-setup system; all without the long-term contracts and sky-high prices of traditional alarm companies. To date, they’re protecting over 2 million Americans, and that number is quickly rising.

Join Matt, Rob, and Lee as they discuss:

what SimpliSafe is and its origin story.
how SimpliSafe differentiates itself from the competition.
professional monitoring vs. self-monitoring
success through partnerships and product innovation; and more.

Ep 151 – Arity VP of Product, Peter Levinson Oct 29, 2021

Join Rob and Lee on this week’s episode as they talk with Peter Levinson, VP of Product at Arity.

Arity is turning mobility and driver data into meaningful behavioral insights, leveraging telematics to make transportation smarter, safer, and more useful for everyone.

Their mobile and telematics platform transforms large amounts of raw driving data into meaningful insights that help collect data at scale, better predict risk, and improve customer experiences

Join Peter, Rob, and Lee as they discuss:

what is Arity and what they do
leveraging driving data
partnerships and collaborations, and more.

Ep 150 – FNO: InsureTech talks with Hippo at ITC 2021 Oct 22, 2021

Rob and Lee talk with Hippo Insurance (Hippo) Leaders Assaf Wand, Rick McCathron, and Chris Donahue on this special episode recorded at InsureTech Connect 2021.

With the annual event of InsureTech Connect, great minds and companies come together and network and celebrate innovation in insurance and technology. Hosts Rob and Lee had the opportunity to have a conversation with the following Hippo Insurance execs: CEO & Co-Founder Assaf Wand, President Rick McCathron, and Chief Underwriting Officer Chris Donahue.

Join Assaf, Rick, Chris, Rob, and Lee as they discuss:

why Hippo is attending ITC 2021
the evolution of Hippo over the years
how data drives Hippo
a value proposition going beyond insurance, and more.

Ep 149 – Guidewire Software VP of HazardHub, Bob Frady Oct 15, 2021

On this episode of FNO: InsureTech, Rob and Lee talk with Bob Frady, VP of HazardHub at Guidewire Software (Guidewire).

It’s been a moment since we’ve talked with Bob! Since then, a lot has happened and this time around we talk about the big news for HazardHub.

Join Bob, Rob, and Lee as they discuss HazardHub, the big news, and much more.

Ep 148 – CyberCube CEO, Pascal Millaire Oct 08, 2021

On this episode of FNO: InsureTech, Rob and Lee talk with Pascal Millaire, CEO of CyberCube.

CyberCube delivers data-driven cyber analytics built specifically for the insurance industry. CyberCube is focused on solving the most difficult and important cyber risk challenges in insurance with world-class analytics.

The CyberCube platform was established in 2015 by Symantec to apply the cyber security company’s unique sources of data, intelligence and expertise to cyber insurance analytics and now operates as a standalone company with continued access to Symantec data and resources.

Join Pascal, Rob, and Lee as they discuss:

CyberCube’s focus on cyber risk
the challenges that come with cyber risk and data involved
CyberCube origin and Pascal’s transition into the spinoff
loss ratios and protecting your cyber identity; and more.

Ep 147 – Hippo Insurance President, Rick McCathron Oct 01, 2021

On this episode of FNO: InsureTech, Rob and Lee talk with Rick McCathron, President of Hippo Insurance (Hippo).

You deserve smarter homeowners insurance. Founded on the belief that homeowners deserve better insurance, Hippo has positioned itself as a model of the insuretech, a strong blend of insurance know-how and technological innovation.

As we continue to interview integral, executive members of the Hippo team, we are learning more and more about the depth, height, and width of all that’s Hip(po).

Join Rick, Rob, and Lee as they discuss:

Austin, Texas as a unique hotbed of tech and innovation.
Hippo’s focus on homeowners and the customer-first mentality.
the importance of prevention and risk mitigation.
Hippo’s work culture, Rick as the “insurance guy”, and more.

Ep 146 – Fetch CEO & Founder, Trace Meek Sep 24, 2021

On this episode of FNO: InsureTech, Rob and Lee talk with Trace Meek, CEO & Founder of Fetch.

Fetch is a web-based software platform that allows insurance brokers to quickly, easily research underwriting for a given insurance risk in under 30 seconds, saving time & money for all involved.

Fetch Insight has the homeowner data you need to assess risk and power underwriting, making more informed decisions — today.

Join Trace, Rob and Lee as they discuss:

what led to the founding of Fetch
empowering underwriters and agents, and what Fetch offers
the future roadmap of Fetch, and more.

Ep 145 – State Auto Insurance VP, Auto & Property Claims, Josh Thompson Sep 17, 2021

On this episode of FNO: InsureTech, Rob talks with Josh Thompson, VP, Auto & Property Claims at State Auto Insurance (State Auto).

With a 100-year history and pledge of providing reasonable rates with prompt and fair claim service, State Auto continues to develop products and services to handle claims for both auto and property insurance customers.

Co-Host Rob Beller had the opportunity to visit the headquarters of State Auto in Columbus, Ohio and talk with our guest for today.

Join Josh and Rob as they discuss:

Josh’s role as VP of Claims, and his “classical training” in insurance
traditional insurance and the push forward via innovation
the innovation process at State Auto
the innovative tools leveraged at State Auto, and more.

Ep 144 – SafeAuto President & CEO, Ron Davies Sep 10, 2021

On this episode of FNO: InsureTech, Lee talks with Ron Davies, President & CEO of SafeAuto Insurance Group (SafeAuto).

SafeAuto is a leading provider of affordable state minimum coverage since its founding in 1993. From humble beginnings in a small, one room office downtown to a full office building near Easton Town Center, SafeAuto has always been proud to call Columbus, Ohio home.

With an unwavering entrepreneurial spirit and the idea that everybody has the right to have insurance, they now provide options in 28 states for drivers who are looking to save hard-earned dollars.

SafeAuto offers flexible payment plans, immediate coverage, and around-the-clock customer service through the phone and web.

Join Ron and Lee as they discuss:

SafeAuto and their operations during the pandemic
the recent news of being acquired by Allstate
the partnership with Hugo and the pay-as-you-go insurance model
outlooks on insuretech, and more.

Ep 143 – Accelerant CEO & Co-Founder Jeff Radke Sep 04, 2021

On this episode of FNO: InsureTech, we talk with Jeff Radke, CEO & Co-Founder of Accelerant.

Accelerant was founded and is led by a team of insurance industry veterans who understand the challenges of MGAs and PAs. They partner with their members, exclusively with MGAs and Program Admins to help them grow, and only succeed when they succeed as well.

With transparency and collaboration at the core of their values, they’ve built a firm that leverages technology and innovation to deliver.

Join Jeff, Rob, and Lee as they discuss:

what is Accelerant and what do they do.
the importance of transparency when collaborating with partners.
Jeff’s view of insuretech and its evolution.
how Jeff ended up in San Antonio, Texas, and much more.

Ep 142 – Farmers Insurance Senior Product Innovation Manager, Daniel Khurgin, and SimpliSafe Head of Partnerships, Matt Wolf Aug 27, 2021

On this episode of FNO: InsureTech, we talk with two prominent companies that have partnered together to empower insureds and to provide safety and security.

We talk with Daniel Khurgin, Senior Product Innovation Manager at Farmers Insurance, and Matt Wolf, Head of Partnerships at SimpliSafe.

Join Lee as he learns more about this strategic collaboration that aims to help lessen home damages and generate savings on homeowners’ policies.

Join Daniel, Matt, and Lee as they discuss:

a little background info about Farmers and SimpliSafe.
the new partnership between the two and the implications from it.
embracing and leveraging innovation and partnerships, and more.

Ep 141 – From The Vault: Hippo Insurance Co-Founder & CEO, Assaf Wand Aug 20, 2021

On this episode of FNO: InsureTech, we bring back one of our favorite and most popular episodes, featuring Hippo Insurance Co-Founder & CEO, Assaf Wand.

With Hippo Insurance (Hippo) making its NYSE debut a few weeks ago, we’re re-releasing our 2020 interview with Hippo’s Co-Founder & CEO.

Founded in 2015, Hippo was founded on the belief that homeowners deserve better insurance. Through leveraging smart-home technology, data and analytics; and many other insuretech innovations, they’ve created an end-to-end home protection and insurance platform. Their goal: creating smarter homeowners insurance.

Join Assaf, Rob, and Lee as they discuss:

the origins and start of Hippo.
taking a proactive approach to insurance.
balancing insurance and technology in being an insuretech, and more.

(Originally released May 8, 2020)

Ep 140 – LeaseLock Founder & CEO, Derek Merrill Aug 13, 2021

On this episode of FNO: InsureTech, we talk with Derek Merrill, Founder & CEO of LeaseLock.

LeaseLock leverages artificial intelligence to eliminate security deposits from enterprise operating infrastructure—powering a faster, simpler, more affordable rental transaction.

LeaseLock integrates within the native online leasing checkout process, resulting in significant conversion lift—while instantly generating industry-leading coverage for the property on every lease.

Join Derek and Lee as they discuss:

what is LeaseLock
data utilization and thriving as a data-first company
LeaseLock through the pandemic, serial entrepreneurship, and more.

Ep 139 – HOMEE Co-Founder & CRO, Dave Theus Aug 06, 2021

On this episode of FNO: InsureTech, we talk with Dave Theus, Co-Founder & CRO of HOMEE.

HOMEE is the leading technology-enabled claims management company connecting policyholders, insurance and warranty companies, and premier pro networks.

Leveraging a suite of proprietary software solutions, HOMEE is making the insurance claims process faster and efficient.

Join Dave, Rob, and Lee as they discuss:

the history and lead up to founding HOMEE.
what solutions HOMEE offers to carriers.
how HOMEE handled the pandemic, and much more.

Ep 138 – kWh analytics CEO & Founder, Richard Matsui Jul 30, 2021

On this episode of FNO: InsureTech, we talk with Richard Matsui, CEO & Founder of kWh analytics.

By leveraging the most comprehensive performance database of solar assets in the United States and the strength of the global insurance markets, kWh Analytics has positioned itself as the insurer for the Energy Transition.

Through leveraging their products Solar Revenue Put, HelioStats, and STAR Comps, customers can minimize risk and increase returns of their solar portfolios.

Join Richard, Rob, and Lee as they discuss:

the origin of kWh analytics.
solar risk assessments.
how kWh analytics insures solar farms.
the current outlook on the solar industry, and much more.

Ep 137 – Snapsheet President & Chief Operating Officer, Andrew Cohen Jul 23, 2021

On this episode of FNO: InsureTech, we talk with Andrew Cohen, President and COO of Snapsheet.

FNO: InsureTech continues to learn more about Snapsheet and how they are automating the claims process, leveraging cloud-native management software, technology, and services to drive claims, appraisals, and payments.

Join Andrew, Rob, and Lee as they discuss:

Snapsheet as pioneers of auto appraisals and claims process.
straight-through processing.
perspective from an insurance guy gone insuretech, and much more.

Ep 136 – Bolt Insurance CEO & Co-Founder, Eric Gewirtzman Jul 16, 2021

On this episode of FNO: InsureTech, we talk with Eric Gewirtzman, CEO & Co-Founder of Bolt Insurance (bolt).

bolt is changing the way insurance is sold.

bolt has created an insurance exchange that enables carriers, brokers, MGAs and newcomers to the industry to expand distribution, create new insurance products, and offer more insurance choices. This in turn improves efficiencies, profits, and customer experiences, the greater good for the insurance ecosystem.

Join Eric, Rob, and Lee as they discuss: what is bolt and their long track record as an insuretech; insuretech as a catalyst for the insurance industry, transforming insurers from manufacturers to destinations, and much more.

Ep 135 – 2021 InsureTech Connect Preview, feat. Caribou Honig & Jay Weintraub Jul 09, 2021

On this episode of FNO: InsureTech, we talk with Caribou Honig & Jay Weintraub, Co-Founders of InsureTech Connect.

ITC Vegas returns October 2021. Following the tail of an innovative, digital experience of ITC 2020, 2021’s conference is expected to continue the legacy of bringing about change, innovation, and decision-making for the insuretech community.

As 2020 brought about change amidst a global pandemic, the conference made adjustments and decisions that continued to enable growth and potential for insurance and technology. Will 2021 do the same?

Join Jay, Caribou, Rob, & Lee as they discuss:

details on InsureTech Connect 2021, and a new event venue?
expansion of the conference as a reflection of insurance/insuretech growing into other verticals.
the continued validity of ITC and the totality of the conference experience.
serendipity, and much more.

Ep 134 – AAAtraq CEO, Lawrence Shaw Jul 02, 2021

On this episode of FNO: InsureTech, we talk with Lawrence Shaw, CEO of AAAtraq.

Website non-compliance has become a reality in the US as organizations struggle to meet their legal obligations to limit online discrimination.

AAAtraq is the first service of its kind to include litigation support and cost coverage, so you can be confident that you are protected whilst you follow your pathway to compliance. They automate the four cornerstones to compliance: Staff Development, Supplier Management, Compliance Reporting and Litigation Costs Indemnity.

The service instils confidence to manage ongoing compliance faster and at lower cost.

Join Lawrence and Lee as they discuss: what is AAAtraq and what services they provide; expansion of cyber risk, accessibility, and compliance; the growth of litigation, becoming compliant, and much more.

Ep 133 – Voom Co-Founder & CTO, Ori Blumenthal Jun 25, 2021

On this episode of FNO: InsureTech, we talk with Ori Blumenthal, Co-Founder & CTO of Voom.

Voom is an innovative insuretech company that is creating next-generation insurance products for new-mobility segments. Using innovative risk analysis, policy management, and seamless user interface, they are revolutionizing the specialized mobility insurance market. Their focus covers a variety of mobility verticals, including drones, motorcycles, e-scooters, light planes, and modern fleets.

Join Ori, Rob, and Lee as they discuss: Israel as a hotbed for technology startups, what is Voom and what services they offer; the growing use and validity of drone use; and more.

Ep 132 – Supercede Co-Founders Ben Rose & Jerad Leigh Jun 18, 2021

On this episode of FNO: InsureTech, we talk with Ben Rose, President, and Jerad Leigh, CEO, both Co-Founders of Supercede.

Supercede is on a mission to change the way reinsurance works for everyone, for the better. They are leveraging a combination of reinsurance, actuarial, and software engineering talent determined to build a groundbreaking solution for the pain points in the reinsurance industry.

Join Ben, Jerad, Rob, and Lee as they discuss: what is reinsurance and why is it so important; what is Supercede and the platform they offer; the process of building a reinsurance ecosystem, participation in Lloyd's Lab cohort six, and more.

Ep 131 – Auto Club Enterprises VP of Insurance Claims, Claudia Rodriguez Jun 11, 2021

On this episode of FNO: InsureTech, we talk with Claudia Rodriguez, VP of Insurance Claims at Auto Club Enterprises, a AAA Insurer (ACE).

Rob talks with returning guest Claudia Rodriguez to learn more about Auto Club Enterprises. As one of the three underwriting companies for AAA, ACE provides a variety of insurance coverage and services to their members.

Join Claudia and Rob as they discuss: being an affiliate of the American Automobile Association (AAA), Claudia’s role as the VP of Insurance Claims and first female executive in her position; the effects of the pandemic on ACE and their operations; examples of finding solution through innovation, the Texas freeze event, customer service solutions, and more.

Ep 130 – CCC Intelligent Solutions SVP, Chief Strategy Officer Marc Fredman Jun 04, 2021

On this episode of FNO: InsureTech, we talk with Marc Fredman, SVP, Chief Strategy Officer at CCC Intelligent Solutions (CCC).

CCC is a technology leader pioneering solutions that power insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more through our advanced cloud-based SaaS platform of digital and data services.

As a trusted leader in AI, IoT, network management, customer experience, and digital workflows, CCC continues to innovate the space they work and play in. We had an opportunity to talk with their SVP, Chief Strategy Officer to learn more.

Join Marc, Rob, and Lee as they discuss: CCC’s role as a SaaS platform and digitizing the insurance economy; digitizing decisions and the implementation of machine- and deep-learning AI models; planning for the inevitable and managing complexity; SPACs, "connected cars", and more.

Ep 129 – Xactware President Mike Fulton May 28, 2021

On this episode of FNO: InsureTech, we talk with Mike Fulton, President of Xactware.

Once again, Rob and Lee sit down and talk with return guest Mike Fulton to talk Xactware. It’s been over a year since their last conversation (Episode 64, published February 28, 2020) and we are excited to catch up with Mike and hear what’s happened, what’s happening, and what the future holds for Xactware.

Join Mike, Rob, and Lee as they discuss: Elevate 2021 and the shift to a virtual experience; finding the balance between leading and following in the industry; the continued advancement of innovation and integration; and more.

Ep 128 – Surround Insurance Co-Founders Kate Terry & Jay Grayson May 21, 2021

On this episode of FNO: InsureTech, we talk with Kate Terry & Jay Grayson, Co-Founders of Surround Insurance.

Rob goes solo on this episode to talk with Kate Terry, COO and Co-Founder, and Jay Grayson, CEO and Co-Founder, of Surround Insurance.

Modern consumers enjoy more options and choices than any other generation in history. The shift from owned assets to shared access gives them the flexibility to work, live, and move on their terms; however, it also leaves them exposed to an unprecedented level of financial uncertainty.

Angel- and venture-backed by insurance and technology veterans who share a vision for a whole new world of customer-centric, technology-enabled insurance, Surround Insurance is reinventing age-old insurance products to serve these new consumers.

Join Kate, Jay, & Rob as they discuss: the motivation behind the idea of Surround Insurance, Surround’s distribution model, the rise of side hustles and alternative work trends; the global pandemic effects on Surround, and much more.

Ep 127 – Branch Insurance Co-Founder & CEO Steve Lekas May 14, 2021

On this episode of FNO: InsureTech, we talk with Steve Lekas, Co-Founder & CEO of Branch Insurance.

Branch Insurance is making saving on insurance easier than ever, leveraging instant prices, no quotes, and their unique community backing to provide home, auto, renters, and umbrella insurance.

They were founded in 2017 behind a simple idea: insurance has lost its way. Led by an executive team comprised of insurance-industry veterans, they want to re-align insurance back to being a communal product.

Join Steve, Rob, & Lee as they discuss: what separates Branch from traditional insurers, community-driven insurance and Branch’s Community Pledge; the importance of partners and partnerships; bundling your insurance, insurance savings, and much more.

Ep 126 – Bold Penguin CEO & Founder Ilya Bodner & American Family Ventures Managing Director Drew Aldrich May 07, 2021

You don’t want to miss this episode of FNO: InsureTech, featuring Ilya Bodner, CEO & Founder of Bold Penguin, and Drew Aldrich, Managing Director at American Family Ventures (AmFam Ventures).

We have guests from prominent companies making waves in insurance, insuretech, the venture capital world, and much more. Bold Penguin and AmFam Ventures have a unique relationship and perspectives on the industries they represent and serve. Join Ilya, Drew, Rob, & Lee as they discuss: the beginnings of Bold Penguin, the partnership between Bold Penguin and AmFam Ventures; Amazing advice for founders, businesses, VCs, and startups; and much more.

Ep 125 – Sproutt Co-Founder & President, Assaf Henkin Apr 30, 2021

On our latest episode of FNO: InsureTech, we talk with Assaf Henkin, Co-Founder & President of Sproutt.

Sproutt is a new kind of life insurance company that celebrates life, or to be more precise, celebrates quality life. Leveraging data and technology, they’ve developed a Quality of Life Index that assesses your lifestyle and provides personalized recommendations to help you lead a healthy lifestyle.

Join Assaf, Rob, & Lee as they discuss: how Sproutt is taking a new approach to life insurance, what is the Quality of Life Index, Sproutt’s distribution methods, a glimpse at the background behind Sproutt and its founders; and more.

Ep 124 – EXL Practice Leader of Insurance Analytics, Rahul Nawab Apr 23, 2021

On our latest episode of FNO: InsureTech, we talk with Rahul Nawab, Practice Leader, Insurance Analytics at EXL.

EXL leverages data and advanced analytics to create predictive insights and enable intelligent operations, helping customers deliver a superior customer experience, build sustainable growth, and optimize efficiency and resiliency.

Rob and Lee talk with Rahul and discuss: EXL’s services to the insurance vertical, leveraging data to drive insights and understanding; cracking the code of innovation in a heavily, regulated industry, the pandemic affect and lessons learned at EXL; and more.

Ep 123 – Five Sigma CEO & Co-Founder, Oded Barak Apr 16, 2021

On our latest episode of FNO: InsureTech, we talk with Oded Barak, CEO & Co-Founder of Five Sigma.

A claims platform that enables carriers to embrace innovation faster. Five Sigma set out on a mission to allow claims organizations to innovate, leveraging their suite of Claims-First Cloud-Native and User-Centric management tools and unique platform. Five Sigma is what Insurers need to bring their claims operation to the rapidly changing world. Rob and Lee had the wonderful opportunity to sit down and talk with Oded.

Listen in as Oded, Rob, and Lee discuss: Five Sigma’s innovative, data-driven platform, creating a new experience for adjusters and management of claims; the shared vision of innovation in insurance, traditional vs. contemporary carriers and their needs; Oded’s background and experience; and more.

Ep 122 – American Family Ventures Managing Director, Katelyn Johnson Apr 09, 2021

On our latest episode of FNO: InsureTech, we talk with Katelyn Johnson, Managing Director at American Family Ventures (AmFam Ventures).

A lot has changed since we last spoke with Katelyn Johnson (Episode 96, October 9, 2020). Rob and Lee talk catch up with Katelyn to get an update on her newest addition to the family, as well as what’s been happening at AmFam Ventures.

Listen in as Katelyn, Rob, and Lee discuss: AmFam Venture’s long-established reputation in VC funding, Katelyn’s insights on the VC world, the renewed growth and popularity of insurance, American Family Insurance’s (parent company of AmFam Ventures) acquisition of Bold Penguin, new areas in insuretech to keep an eye on for innovation, and more.

Ep 121 – TrustLayer CEO & Co-Founder, John Fohr Apr 02, 2021

Episode 121 comes to you, featuring John Fohr, CEO & Co-Founder of TrustLayer.

Their goal is simple: Automated insurance verification.

TrustLayer helps customers verify that their business partners have the right coverage, leveraging technology to verify that Certificates of Insurance meet the set requirements, protecting businesses from costly claims. TrustLayer’s distributed ledger solution is making waves in the insuretech and insurance communities.

FNO: InsureTech’s Rob & Lee talk with John, discussing: what is TrustLayer, TrustLayer as insurance bookkeeping, the importance of insurance validation, John’s background and what led to TrustLayer; and more.

Ep 120 – One Inc President & CEO, Chris Ewing Mar 26, 2021

On our 120th Episode of FNO: InsureTech we talk Chris Ewing, President & CEO of One Inc.

One Inc’s goal is simple: take the pain our of payment processing. Founded in 2012, One Inc offers an industry-leading digital payments platform to process both premiums and claims, leveraging integration with insurance core systems. Their robust platform enables customers to boost customer satisfaction, save time and cut costs; and simplify security and compliance.

Rob and Lee had an opportunity to talk with Chris and learn more about One Inc and the innovation they bring to insurance. Join them as they discuss: the origins of One Inc, the lag in payment innovation, the growing strategic focus on insurance payments, cyber security and fraud prevention in digital payments; and more.

Ep 119 – CSAA Insurance Group Claims Homeowners Operations Process Manager, Dr. Theresa Young Mar 19, 2021

On this episode of FNO: InsureTech we talk with Dr. Theresa Young, Claims Homeowners Operations Process Manager at CSAA Insurance Group, a AAA Insurer (CSAA).

As a former guest on our podcast, featured on our Bonus Episode featuring the Elevate 2020 Conference, Dr. Theresa Young returns to the podcast for her first formal episode! As a leader in her organization, Theresa has a very unique and opportunistic perspective on claims, which has allowed her to innovate and evolve the claims process at CSAA.

Join Theresa, Rob, and Lee as they discuss: being progressive in homeowners claims, the continual process of innovating claims processes, the pursuit of straight-through processing; “artisans” and approaching claims as an art; and more.

Ep 118 – Insuretech 2021, featuring Caribou Honig & Martha Notaras Mar 12, 2021

On this episode of FNO: InsureTech we discuss insuretech in 2021. Our guests for this annual episode are no strangers to the insuretech space: Caribou Honig, Chairman & Co-Founder of InsureTech Connect, amongst other things; and Martha Notaras, Managing Partner at Brewer Lane Ventures.

It’s been a year since we had both Martha and Caribou on the podcast together, and what a year it has been! Join Rob, Lee, and guests reunited, as they discuss: the changes that occurred in insuretech during 2021, supplies & demands of cash and addressable markets, advantages for insuretech vs. incumbents, predictions for insuretech in 2021 and the future; and more.

Ep 117 – Hippo Insurance Chief Revenue Officer, Yuval Harry Mar 05, 2021

On this episode of FNO: InsureTech we are joined by Yuval Harry, Chief Revenue Officer (CRO) at Hippo Insurance.

You deserve smarter homeowners insurance. And Hippo is bringing that to the table. FNO: InsureTech has had a front-row seat to the growth of Hippo and we’re excited to bring another integral member of their executive team on the podcast to share their personal story and the ongoing story of Hippo.

Join Yuval, Rob, and Lee as they discuss: Hippo’s product distribution methods, leveraging technology to innovate customer experience, Yuval’s roles and experiences prior to Hippo; the balance between insurance and technology, and more.

Ep 116 – PLNAR CEO, Andy Greff Feb 26, 2021

On this episode of FNO: InsureTech we are joined by Andy Greff, CEO at PLNAR.

PLNAR’s technology transforms interior property claims by creating better consumer experiences, shortening cycle times and streamlining expensive, inefficient processes.

For insurers, PLNAR enables the digital desk for interior property claims by putting desk adjusters virtually into interior spaces, leveraging their platform to generate a complete set of data, including interactive 3D models of rooms in minutes, all from a digital photo.

Join Andy, Rob, and Lee as they discuss: PLNAR’s recent news of integration with Xactimate, the effects of the pandemic on PLNAR and their product/s; how Rob & Lee met Andy and PLNAR, and more.

Ep 115 – Claimatic VP of Growth, Tim Christ Feb 19, 2021

On this episode of FNO: InsureTech we are joined by Tim Christ, VP of Growth at Claimatic.

Claimatic is on a mission to save hundreds of millions in claims operations costs.

They are empowering claims and claims operations teams to dynamically manage their business without the need for IT resources. They believe that by automating the very beginning of the claims process at FNOL, it enables insurers to gain additional valuable insights into where there are additional bottlenecks and we then to systematically augment those areas with automation, allowing claims handlers to focus on higher-value tasks.

Join Tim, Rob, and Lee as they discuss: Claimatic’s inception and mission, the technology behind Claimatic, Tim’s interesting and exciting experience and work history; Claimatic’s roadmap for the future, and more.

Ep 114 – kasko2go CTO, Oleg Korol Feb 12, 2021

On this episode of FNO: InsureTech we are joined by kasko2go CTO, Oleg Korol.

In the world of telematics, simply leveraging driving data doesn’t cut it.

kasko2go uses artificial intelligence and telematic big data assessments, along with pay-as-you-drive and pay-how-you-drive models, to allow for lower insurance premiums for drivers, as well as find low-risk customers for insurance companies.

Join Oleg and Rob as they discuss: the lag in telematics and its effect on insurance; kasko2go’s pivot, current endeavor, and future vision; the future of telematics, the placebo effect with telematics, and more.

Ep 113 – RealRate Founder & CEO, Dr. Holger Bartel Feb 05, 2021

On this episode of FNO: InsureTech we are joined by RealRate Founder & CEO, Dr. Holger Bartel.

Their goal is simple: Insurance Ratings based on Artificial Intelligence.

Labeled “one of the most promising German AI startups” in 2020 by the Initiative For Applied Artificial Intelligence, RealRate takes a different approach on traditional rating, leveraging artificial intelligence to create an independent, holistic company analysis that determines financial strength. This analysis allows for a fast and deep understanding of companies, saving time and work for reading and analyzing the year-end reports.

Join Dr. Bartel, Rob, & Lee as they discuss: what is Explainable AI, how RealRate is turning the rating process upside down, differences between U.S. and European startup methodologies; future expansion into the U.S. market, and more.

Learn more about RealRate at: https://www.f6s.com/realrate

Ep 112 – Pie Insurance Co-Founders Dax Craig & John Swigart Jan 29, 2021

On this episode of FNO: InsureTech we are joined by the Co-Founders of Pie Insurance (Pie), Dax Craig & John Swigart.

Our guests this week make getting worker’s comp as easy as pie.

Pie provides workers’ compensation insurance directly to small businesses. They also partner with local, regional, and national insurance agencies to provide coverage to their clients. They’re reimagining the insurance experience for small businesses, from the quote to the claim.

Join Dax, John, Rob, & Lee as they discuss: what led to the founding of Pie, Pie as solution providers to small businesses, the impact of COVID-19 on Pie and its customers; worker’s comp and fraud; a peek at Pie’s roadmap for 2021, and more.

Ep 111 – Nearmap Executive Vice President & GM, International Partnerships and Expansion, Patrick J. Quigley Jan 22, 2021

On this episode of FNO: InsureTech we are joined by Patrick J. Quigley, EVP & GM, International Partnerships & Expansion, at Nearmap.

Nearmap leverages up-to-date, richly detailed location information via aerial imagery to customers. They’ve helped thousands of users conduct virtual site visits for deep, data-driven insights — enabling informed decisions, streamlined operations, and significant cost savings.

Rob and Lee had the opportunity to talk to the Australian-based company and learn more about them and the services they’ve offered since 2007.

Join Patrick, Rob, & Lee as they discuss: the concept of “ground truth”, historic imagery and its importance; the great lengths of data and detail that Nearmap provides; the importance of speed and frequency in data, and more.

Ep 110 – INSHUR CEO & Co-Founder, Dan Bratshpis Jan 15, 2021

On this episode of FNO: InsureTech we are joined by Dan Bratshpis, CEO & Co-Founder of INSHUR.

INSHUR is a digital provider that leverages technology and innovation to provide protection for commercial and rideshare drivers. Their goal: reinvent and simplify the process of buying and managing commercial auto insurance in mobility, delivery, and transportation.

We learn more about this insuretech that’s serving several large global markets.

Join Dan, Rob, & Lee as they discuss: how INSHUR sought to provide a service to a growing/evolving industry, the world of professional (commercial and rideshare) drivers, the impact of the gig economy and digital shift on insurance and policies; the future of INSHUR and their services; and more.

BONUS – FNO: News – Hippo & Kangaroo Discuss Strategic Partnership Jan 13, 2021

On this special episode of FNO: News we are joined by Yuval Harry, Chief Revenue Officer at Hippo Insurance (Hippo) and Dhruv Garg, Co-Founder & President of Kangaroo.

Hippo and Kangaroo have joined forces with the goal to bring homeowners options and flexibility to protect their homes, all while creating opportunities for added discount to home insurance. Join Rob & Lee as they discuss with Yuval and Dhruv the strategic partnership between Hippo and Kangaroo.

Join Yuval, Dhruv, Rob, & Lee as they discuss: how the partnership benefits the homeowner, how Hippo is approaching the homeowners market, Kangaroo’s goal to provide competitive security service to mass market, service integration with existing and future homes; and more.

Ep 109 – Bold Penguin Co-Founder & Director of IA Terminal, Marc DeLeonibus Jan 08, 2021

On this episode of FNO: InsureTech we are joined by Marc DeLeonibus, Co-Founder & Director of IA Terminal at Bold Penguin.

Bold Penguin is the insuretech innovator that operates the largest commercial insurance exchange that connects businesses, agents, and carriers to the right quote in record time. They’ve partnered with top brokers and insurers to make underwriting small commercial commercially viable and empowering the connections of all parties involved.

Join Marc, Rob, & Lee as they discuss: what is Bold Penguin, empowering commercial insurance, partners, and parties involved; the importance of the insurance agent, the impact of COVID-19 on commercial insurance, and more.

Ep 108 – Comcast GM of InsurTech Initiatives, David Wechsler Dec 31, 2020

[Note: At the time of this episode's recording in November, David was employed with Comcast. We congratulate David on his new role as VP of Growth Initiatives at Hippo Insurance.]

On this episode of FNO: InsureTech we are joined by David Wechsler, GM of InsurTech Initiatives at Comcast.

As the leader of insuretech initiatives at one of, if not, the largest global providers of content and data services, it’s important to stay aware and relevant when it comes to the trends of consumers. As IoT is becoming more mainstream and relevant, our guest has been able to foster relationships and connections with insuretechs and insurance carriers.

We had the opportunity to have David on to speak his mind and expertise.

Join David, Rob, & Lee as they discuss: David’s role as the GM of InsurTech Initiatives, Comcast’s acquisition of insuretech Notion and collaboration with Hippo Insurance; Data and content services in relation to insurance services; The future of IoT and insurance; and more.

Ep 107 – Sayata Labs Co-Founder & CEO, Asaf Lifshitz Dec 24, 2020

On this episode of FNO: InsureTech we are joined by Asaf Lifshitz, Co-Founder & CEO of Sayata Labs.

With everything in our lives becoming more “cyber”, more accessible, more online, and more technological, there is a growing need for cyber security and cyber insurance.

The Sayata Labs team combines the expertise of cybersecurity researchers, insurance professionals, IT developers, and data scientists to help insurance professionals grow their cyber business.

We had the opportunity to have Asaf from Sayata Labs on the podcast to answer our cyber questions.

Join Asaf, Rob, & Lee as they discuss: who are the people who cause cyber attacks; data breaches and the implications, what are some of the best practices to protect yourself; the growing awareness for cyber insurance, and more.

Ep 106 – Neptune Flood Insurance Co-Founder & Chairman, Jim Albert Dec 18, 2020

On this episode of FNO: InsureTech we are joined by Jim Albert, Chairman & Co-Founder of Neptune Flood Insurance.

Neptune Flood Insurance is an insuretech provider of flood insurance to the private market in the United States.

Flood insurance can be very complex and difficult to take on. Traditionally you hear of the National Flood Insurance Program (NFIP) and what they entail and provide; but, our guest offers a more modern, smarter, easier, and efficient alternative.

Rob and Lee had the opportunity to talk with Jim and dive into flood insurance.

Join Jim, Rob, & Lee as they discuss: how Neptune Flood Insurance leverages insuretech in their services; a brief history of the NFIP, Jim’s personal story and what led him to start Neptune Flood Insurance; Rob’s experience with flood insurance, and much more.

Ep 105 – CSAA Insurance Group, a AAA Insurer Chief Strategy & Innovation Officer, Debbie Brackeen Dec 11, 2020

On this episode of FNO: InsureTech we are joined by returning guest Debbie Brackeen, Chief Strategy & Innovation Officer at CSAA Insurance Group, a AAA Insurer (CSAA).

Rob & Lee couldn’t fit their conversation with Debbie in one session, so they invited Debbie back to continue the discussion. (To listen to Part 1 of our conversation with Debbie, visit: https://bit.ly/37929Du)

Debbie is responsible for identifying and executing on the growth strategies, opportunities, investments and ventures.

Join Debbie, Rob, and Lee as they discuss: the value she and her team bring to catastrophes as they occur; Debbie’s passion for innovation and innovation as a “team sport”; handling strategy without an extensive insurance background; autonomous vehicles, the acceleration of change, and more.

Ep 104 – Arity President, Gary Hallgren Dec 04, 2020

On this episode, Rob & Lee talk with Gary Hallgren, President of Arity.

The future of mobility is about more than just how we get from A to B—it’s about what moves us forward.

Founded in 2016 by Allstate, Arity is an analytics company that combines data, cutting-edge technology, and decades of transportation expertise to help partners make data-based decisions that solve real problems for real people.

Join Gary, Rob, and Lee on this episode as they discuss: Arity’s unique perspective and capabilities on data; the application and use of data acquired and leveraged by Arity; the possibility of one day having a “driver score”; the future of autonomous vehicles, the future of work, and more.

Ep 103 – Wyze Co-Founder & CMO, Dave Crosby Nov 27, 2020

On this episode of FNO: InsureTech, Rob & Lee talk with Dave Crosby, Co-Founder & CMO of Wyze.

Their goal is simple: Make quality smart home technology accessible to everyone.

Wyze Labs is a team composed of innovators and tech geeks obsessed with making smart home products accessible to everyone. Their belief is that customers shouldn’t have to compromise – beautifully designed smart home products should enrich people’s lives and be something everyone can afford.

With its strong grasp on the IoT space and products that align with insurance companies, FNO: InsureTech couldn’t pass the opportunity to talk with Wyze.

Join Dave, Rob, and Lee as they discuss: the story of Wyze and the motivation behind what they’re doing; the process of improving and enhancing the customer experience, making the smart home more accessible, what Wyze can bring to insurance, and more.

Ep 102 – Gerry Co-Founder & CEO, Farron Blanc Nov 20, 2020

On this episode of FNO: InsureTech, Rob & Lee talk with Farron Blanc, Co-Founder & CEO of Gerry.

Senior living decisions are difficult, and it’s one of the most important you’ll make.

Choosing a senior living facility for a loved one is confusing & stressful and can have serious consequences when done incorrectly. Gerry aims to become a trusted provider of expert advice & recommendations that geriatric families rely on to help navigate & plan their most important transitions.

Rob and Lee had the opportunity to re-visit with Farron Blanc (who was previously featured in our Next Normal series) to take a deeper dive into Gerry.

Join Rob, Lee, and Farron as they discuss: Gerry’s focus on the senior population and assisting in senior independence; the reality of handling senior living decisions; the data that is leveraged in creating customized experiences for customers; the future of Gerry and goals to help seniors thrive on their own terms, and more.

Ep 101 – FraudScope Founder & CEO, Musheer Ahmed Nov 13, 2020

On this special episode of FNO: InsureTech, Rob & Lee talk with Musheer Ahmed, Founder & CEO of FraudScope.

Every year billions of dollars are lost to fraud, waste and abuse in the healthcare industry. Atlanta-based FraudScope leverages an AI-assisted platform that detects problematic claims and provider behavior early to empower users to control costs and reduce fraud.

Rob and Lee tread new territory and explore the world of healthcare fraud and what a great way to do it with FraudScope’s Founder & CEO, Musheer Ahmed.

Join Rob, Lee, and Musheer as they discuss: the problems that are plaguing the $300+ billion dollar healthcare industry; how FraudScope helps healthcare and the systems within; some examples of healthcare fraud; the fraud that is happening around COVID-19, and more.

Ep 100 – THE 100th Episode Nov 06, 2020

On this special episode of FNO: InsureTech, the podcast production team interviews hosts Rob Beller and Lee Boyd.

As we reach the 100th episode of the podcast, Alisha and Aldrin interview Rob and Lee in hopes to inform, educate, and entertain listeners on who the hosts are. They also ask Rob and Lee a variety of questions about the show, looking back at the past and into the future of FNO: InsureTech.

Join Rob, Lee, Alisha, and Aldrin as they discuss: who are Rob and Lee; what they have learned over the last 99 episodes, what to look forward to in the next 100 episodes, why insurance and underwear are so alike, and much more.

BONUS – FNO: News – We talk with Chris Cheatham on Bold Penguin's acquisition of RiskGenius Nov 04, 2020

On this special edition of FNO: News, we talk with Chris Cheatham, VP of Product, Insurance Intelligence at Bold Penguin, on RiskGenius' acquisition by Bold Penguin.

If any agents are interested in previewing the T2 Terminal, the new retail agency platform at Bold Penguin, contact Chris at chris@riskgenius.com.

Ep 99 – Hosta Labs Co-Founders Henriette Fleischmann & Rachelle Villalon Oct 30, 2020

On this episode of FNO: InsureTech, Rob and Lee talk with Henriette Fleischmann & Rachelle Villalon, Co-Founders of Hosta Labs.

A TechStars and VC-backed company born out of MIT, Hosta Labs saves time and costs to assess interior building spaces all from a simple smartphone picture, no special equipment nor lengthy manual assessments. Hosta's Hopper AI extracts rich information from your images to output a bill of materials, floor plans, 3d models, estimated dimensions, and more.

Rob and Lee had the opportunity to talk with Rachelle and Henriette and learn more about Hosta Labs.

Join Rachelle, Henriette, Rob, and Lee as they discuss: what Hosta Labs is, and what is Hopper AI; a walkthrough of their technology and application of it; Rachelle’s education and experience and how it led to the founding to Hosta Labs; thoughts on the value of graduate education; implementation of innovation and change in a conservative, regulated industry; and much more.

Ep 98 – Claim Central Consolidated Managing Director - North America, Robin Roberson Oct 23, 2020

On this episode of FNO: InsureTech, Rob and Lee talk with Robin Roberson, Managing Director - North America at Claim Central Consolidated.

Claims Central Consolidated delivers claims solutions at the intersection of technology and services to help operationalize improved customer experience. They have created an open ecosystem that offers networking of services and providers, to create a robust experience for customers. One connection, many possibilities.

Rob and Lee had the opportunity to talk with Robin and connect and discuss an assortment of topics.

Join Robin, Rob, and Lee as they discuss: what Claim Central Consolidated is and what they do; Robin’s experience and history with WeGoLook; what goes into the decision to sell a company, where things are heading in insuretech, some of Robin’s picks for great conferences to attend, and much more.

Ep 97 – Betterview Co-Founder & COO, David Tobias Oct 16, 2020

On this episode of FNO: InsureTech, Rob and Lee talk with David Tobias, Co-Founder & COO of Betterview.

Betterview is a remote property intelligence platform that provides valuable, accurate insight around buildings and properties that are important to their clients and customers.

They leverage their technology and expertise to provide risk scoring, calibration, image and coverage; property data, and much more.

Join David, Rob, and Lee as they discuss: what Betterview is and what they provide to carriers and customers; Betterview’s big pivot and what became of the pivot; the shift in insurance from “repair and replace” to “predict and prevent”; the advantage of having a background in insurance and developing an insuretech solution; and much more.

Ep 96 – American Family Ventures Principal, Katelyn Johnson Oct 09, 2020

On this episode of FNO: InsureTech, Rob and Lee talk with Katelyn Johnson, Principal at American Family Ventures (AmFam Ventures).

AmFam Ventures understands that being a pioneer has its risks. Pioneers are the first to learn and to evolve, and the expertise that comes from that experience has never been more valuable. They have established themselves as the venture partner of choice for investors, for portfolio companies, and for startups in general.

Join Katelyn, Rob, and Lee as they discuss: what is AmFam Ventures, the launch of their insurance industry-backed fund, Fund III, AmFam Venture’s recent investment into IoT company Wyze, the process from idea to investment in venture capital, how someone becomes involved in venture capital, and more.

To learn more about American Family Ventures, visit https://www.amfamventures.com/.

Ep 95 – Socotra Founder & CEO, Dan Woods Oct 02, 2020

On this episode of FNO: InsureTech, Lee talks with Dan Woods, Founder & CEO of Socotra.

Socotra has built a modern, enterprise-grade core platform that enables users to rapidly develop and distribute insurance products to better serve their customers.

Leveraging their powerful data model, intuitive suite of APIs, and cloud-native services, they’ve made a robust, scalable, and testable system.

Join Dan and Lee as they discuss: the motivation for the creation of Socotra, Socotra’s open-API approach, the specialization and separation of the insurance industry; legacy, siloed systems versus a cohesive core platform, and more.

Ep 94 – InsurTech NY Co-Founders & Managing Directors, David Gritz & Tony Lew Sep 25, 2020

(This episode was recorded in early July 2020. Although events mentioned in the podcast have passed, we encourage you to review the mentioned events.) On this episode of FNO: InsureTech we are joined by the Co-Founders & Managing Directors of InsurTech NY, David Gritz & Tony Lew.

InsurTech NY supports the insurance innovation community in the New York metro area. Founded in 2019, InsurTech NY brings together carriers, brokers, investors, and insuretech startups. InsurTech NY's mission is straightforward: drive talent to insurance, make regulation innovation-friendly, attract insuretech to the New York metro area, and improve access to investment.

Join David, Tony, and Lee as they discuss: the motivation for founding InsurTech NY, how startups, investors, and VCs are adapting to the current pandemic; InsurTech NY’s accelerator program, current trends in startups in insuretech, tips and advice for startups, and more.

Ep 93 – Lemonade Made Good: Wins a J.D. Power Award. We talk with Tom Super, Head of P&C Insurance at J.D. Power. Sep 18, 2020

On this episode of FNO: InsureTech we are once again joined by Tom Super, Head of P&C Insurance at J.D. Power.

Tom brings some exciting news to us in regard to an insuretech first: Lemonade ranks highest in the renters insurance segment, marking the first time an insuretech brand ranks highest in a J.D. Power insurance study.

Join Tom, Rob, and Lee as they discuss: this big accomplishment for Lemonade, what this means for insurance and insuretech; insights into some of the criteria for award, some interesting customer trends noticed by J.D. Power, and more.

Ep 92 – Talespin Co-Founder & Chief Content Officer, Stephen Fromkin Sep 11, 2020

On this episode of FNO: InsureTech we are joined by Stephen Fromkin, Co-Founder & Chief Content Officer at Talespin.

Talespin is an enterprise software solutions company that leverages immersive technology (VR, AR & MR) to transform the way global workforces learn, train and collaborate.

With offices in Los Angeles, California and Utrecht, The Netherlands, Talespin is changing the way organizations and employees around the world experience work, enabling enterprises to build a more collaborative, inclusive, and productive future of work.

FNO: InsureTech had the opportunity to talk with Stephen and learn more about Talespin.

Join Stephen, Rob, and Lee as they discuss: what is VR (Virtual Reality), the applications of immersive technology in insurance, some of the obstacles and limitations of immersive technology, how insurance companies integrate Talespin’s solutions, the efficiency of virtual training, and more.

Ep 91 – CoreLogic Executive of Insurance & Spatial Solutions, Steve Brewer Sep 04, 2020

On this episode of FNO: InsureTech we are joined by Steve Brewer, Executive of Insurance & Spatial Solutions at CoreLogic.

Information is at the core of smart decision-making. CoreLogic provides information intelligence to identify and manage growth opportunities, improve business performance and manage risk. Their goal: to address challenges and act quickly to present innovative, cost-effective solutions.

Rob and Lee had the opportunity to sit and talk with Steve to discuss CoreLogic and his personal experience.

Join Steve, Rob, and Lee as they discuss: what CoreLogic is, what they do, who they serve; CoreLogic’s observations and responses to the pandemic; Steve’s background, work experience, and current work perspective; the future of the claims industry, and more.

To learn more about CoreLogic, visit https://www.corelogic.com.

Ep 90 – Vouch Insurance Co-Founder, Travis Hedge Aug 28, 2020

On this episode of FNO: InsureTech we are joined by Travis Hedge, Co-Founder of Vouch Insurance.

Vouch Insurance is a new kind of insurance platform, made for startups. Built by founders for founders, they’ve re-designed everything about business insurance from scratch so that startups can move faster.

Startups face the same competitive, legal, and publicity risks as large established companies. Vouch is here to turn that around.

Rob and Lee had the opportunity to sit and talk with Travis to learn more about his company and how they're shaking things up.

Ep 89 – CSAA Insurance Group Chief Strategy & Innovation Officer, Debbie Brackeen Aug 21, 2020

On this episode of FNO: InsureTech we are joined by Debbie Brackeen, Chief Strategy & Innovation Officer at CSAA Insurance Group, a AAA Insurer (CSAA).

With knowledge, experience, and expertise comes the ability to strategize and innovate.

Debbie is responsible for identifying and executing on the growth strategies, opportunities, investments and ventures at CSAA, that will result in $1B in new revenue over the next 10 years.

Join Debbie, Rob, and Lee as they discuss: Debbie’s role at CSAA, her former roles in technology and fintech, how she has leveraged her prior experience for CSAA, strategy and innovation at CSAA and in insurance; and more.

Ep 88 – Brewer Lane Ventures Managing Partner, Martha Notaras Aug 14, 2020

On this episode of FNO: InsureTech we are joined by Martha Notaras, Managing Partner at Brewer Lane Ventures.

In fintech and insuretech, they’ve got you covered.

Brewer Lane Ventures takes a different approach to investing in early-stage insuretech and fintech startups. Their investment philosophy is simple: technology should be used to improve people’s lives.

Leveraging their expertise and knowledge, they partner with entrepreneurs focused on creating new business models, empowering incumbents, and leveraging insights from data & analytics; all of this to transform the market for companies and consumers alike.

We had the opportunity to talk with Martha and learn about Brewer Lane Ventures; and her own work and experiences. Intro song provided by: Instrumentalfx

Ep 87 – Slice Labs CEO & Co-Founder, Tim Attia Aug 07, 2020

On this episode of FNO: InsureTech we are joined by Tim Attia, CEO & Co-Founder of Slice Labs.

The world is on-demand. Your insurance should be, too.

Slice Labs is a leading on-demand insurance cloud platform provider that empowers insurers to deliver new value to customers through direct insurance or insurance agent models without investing in infrastructure to provide customized on-demand, pay-as-you-go insurance products.

We had the opportunity to talk with CEO & Co-Founder Tim Attia and learn about Slice Labs.

Join Tim, Rob, and Lee as they discuss: Slice Lab’s unique approach to insurance, the onset of the on-demand economy, the behavioral science involved in the claims process, the potentials of on-demand services, and more. #insuretech #insurtech #insurance #technology #SliceLabs #ondemand #insuranceplatform #innovation

Ep 86 – J.D. Power Head of P&C Insurance, Tom Super Jul 31, 2020

On this episode of FNO: InsureTech we are joined by Tom Super, Head of P&C Insurance at J.D. Power.

J.D. Power delivers insights drawn from more than 500,000 insurance customer experiences, with each significant customer interaction across the insurance value chain explored. The studies they complete, their insights, and their expertise serve to help improve the customer experience and turn strategy into opportunity for their users.

We had the opportunity to talk with Tom and learn more about J.D. Power. Join Tom, Rob, and Lee as they discuss: the services that J.D. Power offers, being driven by data and creating insight from it, the power of branding, execution, and pricing; insights into consumer habits, and more.

Ep 85 – Snapsheet Founder & CEO, Brad Weisberg Jul 24, 2020

On this episode of FNO: InsureTech we are joined by Brad Weisberg, Founder & CEO of Snapsheet. Third time’s a charm, and with it comes our third guest from Snapsheet. Snapsheet exists to improve the claims experience–it’s been their focus since day one. Their commitment to the industry has enabled them to build a decade of experience in delivering virtual technology and fostering digital adoption within high-pressure claims environments. We had the opportunity to talk Brad and learn more about his company, more importantly his journey with Snapsheet. Join Brad, Rob, and Lee as they discuss: creating and growing Snapsheet; Brad’s experience through the evolving insuretech space; working with industry leaders, executives, and board members; his experience in raising funds and pitching, the importance of developing a healthy company culture, and more.

BONUS - Navigating The Next Normal: Investors Jul 21, 2020

Join hosts Jenn, Rob, and Lee as they talk with Katelyn Johnson, Principal at American Family Ventures; & Jennifer Neundorfer, Co-Founder & Managing Partner at January Ventures, and discuss how the world of investments is dealing with COVID-19 in the present, and how it will affect the future.

The final submission deadline for Quesnay's Female Founders in InsurTech 2020 competition is July 26 at 11:59 pm Eastern Time (New York/USA). No submissions received after this time will be accepted, so make sure to get yours in as soon as possible. Any last-minute questions or concerns can be emailed directly to their team below.

Jonathan Poor: jpoor@quesnays.com

Ryan Kao: rkao@quesnays.com

Ep 84 – Kangaroo Co-Founder & President, Dhruv Garg Jul 17, 2020

On this episode of FNO: InsureTech we are joined by Dhruv Garg, Co-Founder & President of Kangaroo.

Kangaroo believes everyone should have access to home security. Every product they build starts with three questions: is it simple, can it be produced at a price that everyone can afford, and is it secure.

As a second-time guest on our show, we are glad to have another co-founder of Kangaroo share more about the company, what they are doing now, and what to expect.

Join Dhruv, Rob, and Lee as they discuss: the start and journey of Kangaroo; Kangaroo’s Doorbell Camera + Chime, and how it’s shaking up the IoT space; the importance of privacy in security; the connected home; Dhruv’s participation in breaking a Guinness world record, and more.

BONUS - Navigating The Next Normal: Carriers Jul 14, 2020

A FNO: InsureTech & Quesnay Collaboration

Welcome to the second of our three-part miniseries, Navigating the Next Normal.

Join hosts Jenn Byrne (President & CEO of Quesnay), Rob, and Lee as they talk with Claudia Rodriguez, Vice President of Insurance Claims at Auto Club Enterprises; & Kate Terry, Co-Founder & COO of Surround Insurance, and discuss how carriers are dealing with COVID-19 and its current and long-term effects on insurance. Missed Part One, featuring insuretechs? Listen here: https://lnkd.in/dH24-Fm Learn more about Quesnay's Female Founders in InsurTech 2020 Competition

BONUS – FNO: News – Experts weigh in on the Lemonade IPO Jul 13, 2020

On this special episode of FNO: News, we talk with insurance and insuretech industry experts who weigh in on the recent Lemonade IPO.

Hosts Rob and Lee talked with 8 experts/influencers from across the insurance and insuretech industries and asked: What does the Lemonade IPO mean for the insurance/insuretech ecosystem? Listen to this special FNO: News segment, Experts weigh in on the Lemonade IPO.

Time stamps and guests:

4:06 - Dan Reed, Managing Director, American Family Ventures
10:34 - Assaf Wand, CEO & Co-Founder, Hippo Insurance
17:06 - Mark Breading, Partner, Strategy Meets Action
24:10 - Tim Attia, CEO & Co-Founder, Slice Labs
26:00 - Dan Moore, COO, QBE North America
35:12 - Caribou Honig, Chairman & Co-Founder, InsureTech Connect
44:45 - Jenn Byrne, President & CEO, Quesnay
52:54 - Rob Galbraith, Author & Insuretech Thought Leader

#insuretech #insurtech #insurance #technology #innovation #inthenews #LemonadeIPO

Ep 83 – Flyreel CEO & Founder, Cole Winans Jul 10, 2020

On this episode of FNO: InsureTech we are joined by Cole Winans, CEO & Founder of Flyreel.

Flyreel's advanced AI solution empowers carriers with total property understanding, for better insurance outcomes. In this, they have created a comprehensive baseline record for underwriting, risk management and claims.

Their AI Assistant guides policyholders through effortless self-service inspections and claims workflows to produce solid, reliable results. Rob and Lee had the opportunity to talk with Cole and learn more about his personal story and the story of Flyreel.

Join Cole, Rob, and Lee as they discuss: the journey and start of Flyreel, the technology behind Flyreel’s solution, the involvement of insureds in the claims process, Cole’s history with triathlons, and more.

To learn more about Flyreel, visit https://www.flyreel.co.

BONUS - Navigating The Next Normal: Insuretechs Jul 07, 2020

A FNO: InsureTech & Quesnay Collaboration Welcome to the first of our three-part miniseries, Navigating the Next Normal.

On this episode, we talk with two insuretechs: Farron Blanc, Co-Founder & CEO at Gerry; and Laura Kornhauser, Co-Founder & CEO at Stratyfy.

Join FNO: InsureTech hosts Rob & Lee, and Quesnay’s President & Co-Founder, Jennifer Byrne, as they take a look at three different groups (insuretechs, carriers, and investors/VCs), each with special guests and their unique perspectives on what's going on in the insurance world today, and what is the "Next Normal". Check out Quesnay's Female Founders in InsurTech 2020, an annual competition that showcases female founders in insuretech who are bringing innovation and solutions.

Ep 82 – Cape Analytics CEO & Co-Founder, Ryan Kottenstette Jul 03, 2020

On this episode of FNO: InsureTech we are joined by Ryan Kottenstette, CEO & Co-Founder of Cape Analytics.

Founded in 2014, Cape Analytics uses deep learning and geospatial imagery to provide instant property intelligence for properties across the United States.

Cape Analytics enables users to access valuable property attributes at time of underwriting—with the accuracy and detail that traditionally required an on-site inspection, but with the speed and coverage of property record pre-fill.

Join Ryan, Rob, and Lee as they discuss: the inspiration and insight that led to the founding of Cape Analytics; the importance of trust in the insurance vertical; the definition and application of deep learning; disruption in insurance, and more.

To learn more about Cape Analytics, visit https://insuretechconnect.com. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

BONUS: FNO: Conferences - Elevate 2020 Conference: Conversations with Insuretechs Jun 30, 2020

The FNO: InsureTech Podcast had the wonderful opportunity to talk with several insuretechs attending the Elevate 2020 Conference on February 11 & 12 in Salt Lake City. Guests (In Order of Appearance): Scott Beaty, Director of Product - Claims Workflow, at Xactware; Andy Greff, CEO of PLNAR; Tomer Poran, Director of Business Development at Matterport; Jennifer Hevelone, Vice President of Customer Success at Next Gear Solutions; & Phil Klotzbach, Research Scientist at Colorado State University.

Ep 81 – InsureTech Connect 2020 Preview with Caribou Honig & Jay Weintraub, Co-Founders of InsureTech Connect Jun 26, 2020

On this episode of FNO: InsureTech we are joined by Caribou Honig, Chairman & Co-Founder; and Jay Weintraub, CEO & Co-Founder, of InsureTech Connect. The mission of InsureTech Connect (ITC) is to help catalyze the insurance industry. They do it by connecting the best people and the best ideas under one roof. But, what if there is no physical roof? With the current pandemic situation in the world, adaptations to a new normal has brought ITC to innovate their ability to connect and network the insurance industry. We had the opportunity to speak with Caribou and Jay to ask what’s happening with InsureTech Connect. Join Caribou, Jay, Rob, and Lee as they discuss: the current status of InsureTech Connect, ITC’s concept of “September to Remember”, the logistics of the new concept and creating a virtual event, the future of ITC beyond 2020, and more.

Ep 80 – Snapsheet’s President, Jamie Yoder Jun 19, 2020

On this episode of FNO: InsureTech we are joined by Jamie Yoder, President of Snapsheet. Snapsheet exists to make the claims process simple for everyone. Through leveraging virtual estimating, as well as a focus on digitization and intelligent automation, Snapsheet has created a streamlined, end-to-end, cloud-native claims management platform. Hosts Rob and Lee had the pleasure of having Jamie share his story and share Snapsheet’s endeavors. Join Jamie, Rob, and Lee as they discuss: Jamie’s past experience and how it led to his current role; how COVID-19 has accelerated and moved technology and innovation; the digital transformation and shift to virtual services; the concept of “Digital Darwinism”, and more. To learn more about Snapsheet, visit https://www.snapsheetclaims.com. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

Ep 79 – Erie Insurance’s Executive VP of Claims & Customer Service, Lorianne “LA” Feltz Jun 12, 2020

On this episode of FNO: InsureTech we are joined by Lorianne “LA” Feltz, Executive VP of Claims & Customer Service, at Erie Insurance.

After hearing LA Feltz speak at a conference earlier this year, co-host Rob had to get her on the show. Since 1925, Erie Insurance has been providing the protection insureds need and the service they expect. Their auto, home, business and life insurance services are rooted in the principles of honest, decency, service and of course, affordability.

With over 30 years of experience with Erie Insurance, LA shares her perspective and insights from an executive perspective on claims and customer service. To learn more about Erie Insurance, visit https://www.erieinsurance.com.

Ep 78 – Arturo’s CEO, John-Isaac “jC” Clark Jun 05, 2020

On this episode of FNO: InsureTech we are joined by John-Isaac “jC” Clark, CEO of Arturo. A spinoff of American Family Insurance, Chicago-based startup Arturo is all about artificial intelligence, data, and deep learning. Through their machine learning, analytic procedures, and access to multiple sources of data, they are able to prove highly accurate property data in as little as five seconds. Hosts Rob and Lee had the opportunity to talk with jC and learn more about his journey and how Arturo came to be where it is today. Join jC, Rob, and Lee as they discuss: how Arturo is helping insurers understand property, Arturo’s Confidence Score framework, Arturo’s spin out from American Family Insurance, the definition of a Data Scientist, the future of data, and more. To learn more about Arturo, visit www.arturo.ai. Intro music provided by jC Clark. Outro music provided by: https://www.youtube.com/watch?v=ExSlyoVTX3I FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

Ep 77 – Tower Hill Insurance Group’s Vice President of Claims, Steven Gregory May 29, 2020

On this episode of FNO: InsureTech we are joined by Steven Gregory, Vice President of Claims at Tower Hill Insurance Group (THIG). As one of Florida’s largest residential property insurers, Tower Hill has been servicing Florida home and business owners for nearly half a century. Having spoken with THIG before (on episode 40, featuring Catherine Reese, Chief Claims Officer at THIG), we’ve learned how important innovation in claims and insuretech are to them. We had the opportunity to speak with Steven, who recently moved to Florida from Texas to join THIG.

Join Steven, Rob, and Lee as they discuss: Steven’s experience in innovation and his involvement with innovation teams; the use of augmented-reality technology, hurricane season preparation, the future of claims, and more.

To learn about Tower Hill Insurance Group, visit: https://www.thig.com

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

BONUS: Helping Build A Career in Claims: We talk with Mathew Allen of AdjusterTV May 26, 2020

On this special, bonus episode of FNO: InsureTech, we talk with Mathew Allen, creator and founder of AdjusterTV. AdjusterTV aims to help property and auto IAs make more money, save more time, and help more people through educational and entertaining videos, resources, and courses. Join us as Rob, Lee, and Mathew discuss the inspiration behind AdjusterTV, the affects of insuretech; the future of claims adjusting, and more. To learn more about AdjusterTV, visit https://www.adjustertv.com.

Ep 76 – Juniper Labs CEO Lance Poole, and Coterie Founder & CEO David McFarland May 22, 2020

On this episode of FNO: InsureTech we are joined by Lance Poole, CEO of Juniper Labs, and David McFarland, Founder & CEO, of Coterie. Juniper Labs helps carriers, insurtech and brokers make the SMB segment more profitable. Coterie offers API-based commercial insurance for today's workforce. Both of these startups are spearheaded by actuaries. We had an opportunity to talk with the CEOs and pick their minds on current events and their unique perspectives on insuretech.

To learn about Juniper Labs, visit: https://www.juniperlabs.io To learn about Coterie, visit: https://coterieinsurance.com

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

Ep 75 – Zendrive CEO & Founder, Jonathan Matus May 15, 2020

On this episode of FNO: InsureTech we are joined by Jonathan Matus, CEO & Founder of Zendrive. Knowing when and how your users drive lets you adapt to their context. Zendrive leverages over 180 billion miles of data analyzed and the sensors in smartphones, to measure and improve driving behavior. Their tools can detect collisions, predict risk, improve fuel efficiency, and more, and are easy to integrate in an app or phone. With these capabilities and data, they have found a niche within claims in insurance.

Join Jonathan, Rob, and Lee as they discuss:

Jonathan’s career journey to his current role at Zendrive.
Autonomous vehicles and its current and future state.
Zendrive’s involvement in the claims process.
the evolving role of the CEO, and more.

To learn about Zendrive, visit: https://zendrive.com

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

Ep 74 – Hippo Insurance CEO & Co-Founder, Assaf Wand May 08, 2020

On this episode of FNO: InsureTech we are joined by Assaf Wand, CEO & Co-Founder of Hippo Insurance. Since 2015, Hippo Insurance has leveraged and married modern insurance practices with modern technology, offering smarter products to meet modern demands. Hippo has also taken a proactive approach to home insurance, utilizing smart home devices to detect current and mitigate future problems. We sat down and talked with Assaf Wand to learn more.

Join Assaf, Lee, and Rob as they discuss:

the origin and beginning of Hippo.
Hippo’s approach in being a proactive insurance company.
Hippo’s new telemaintenance service, Hippo Home Care (formerly Sheltr).
the balance of insurance and technology in being an insuretech.

To learn about Hippo Insurance, visit: https://www.hippo.com To learn more about Hippo Home Care, visit: https://www.getsheltr.com

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

Ep 73 – Donan President & CEO, Lyle Donan May 01, 2020

On this episode of FNO: InsureTech we are joined by Lyle Donan, President & CEO of Donan. A nationally recognized leader in forensic engineering and fire investigation services, Donan works in multiple business verticals, including insurance. Leveraging innovation and insuretech, they are able to work with insurance carriers and become part of the claims process.

Join Lyle, Lee, and Rob as they discuss Donan’s history and how they got to where they are today in property forensics; the influence of drones and their application on claims; subrogation, its definition, and some examples; Source7 and more.

To learn about Donan, visit: https://donan.com

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

Ep 72 – RiskGenius Co-Founder & CEO Chris Cheatham Apr 24, 2020

On this episode of FNO: InsureTech we are joined by Chris Cheatham, Co-Founder and CEO of RiskGenius. RiskGenius leverages an Al-driven, SaaS-based solution made specifically for the insurance industry that lets them rapidly understand terms of coverage across a body of policy documents. This solution provides better understanding, efficiency, and reduces the turnaround time. Hosts Rob and Lee had an opportunity to chat with Chris and learn more about RiskGenius.

To learn about RiskGenius, visit: https://www.riskgenius.com To check out Insurance Prospectus, visit: https://www.riskgenius.com/insurance-prospectus/ FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Ep 71 – Insuretech Disruption? Caribou Honig & Martha Notaras Think About the Impact of COVID-19 on the Insuretech Ecosystem Apr 17, 2020

On this episode of FNO: InsureTech we are joined by Caribou Honig, Co-founder and Chairman at InsureTech Connect, and Martha Notaras, Managing Partner at Brewer Lane Ventures. What is the next normal? What happens afterwards? Co-hosts Rob and Lee discuss with Caribou and Martha the impact of COVID-19 on different aspects of the Insuretech ecosystem.

Ep 70 – Insurtech Insights’ Chief Content Officer, Ellenie Chan Apr 10, 2020

On this episode of FNO: InsureTech we are joined by Ellenie Chan, Chief Content Officer at Insurtech Insights. Insurtech Insights has created one of the prominent insuretech communities with conferences in London, New York, and Hong Kong with more than 5,500 attendees and over 600 speakers. Since their inception, they are continually connecting industry leaders and decision makers with startups who are challenging the insurance vertical. Join Ellenie, Lee, and Rob as they discuss:

how Insurtech Insights is creating a community for the insuretech space.
how the current COVID-19 pandemic is impacting Insurtech Insights and its conferences.
other activities and events that Insurtech Insights is involved with.

Ep 69 – HOVER’s CEO & Co-Founder, A.J. Altman Apr 03, 2020

On this episode of FNO: InsureTech we are joined by A.J. Altman, CEO and Co-Founder of HOVER. HOVER is building the future of 3D property data with a platform that lets anyone create accurate 3D models, from just a few smartphone photos. Their aim: Improve claims efficiency with a shared understanding of measurements. We had the opportunity to chat with A.J. and learn more about HOVER. Listen in as A.J., Lee, and Rob discuss what Hover is and the various industrial verticals they serve; the recent, independent roof measuring study with HOVER, conducted by Haag Engineering; how the current COVID-19 situation is impacting insuretech, and advice for insuretech startups. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com. Visit us online at www.fnoinsuretech.com.

Ep 68 – Swyfft’s Chief Claims Officer, John Langowski Mar 27, 2020

On this episode of FNO: InsureTech we are joined by John Langowski, Chief Claims Officer of Swyfft. Swyfft is in the business to save insureds time and money. They are leveraging patented analytical methods and unique data sources to more accurately assess the risks to your home and property. FNO: InsureTech talks with their Chief Claims Officer to get a better understanding of what's happening at Swyfft.

Listen in as John, Lee, and Rob discuss what has happened at Swyfft since the first interview, the implementation of Swyfft’s in-house claims department, the current COVID-19 situation and its effect on insurance, direct-to-consumer and agents; and more.

To learn more about Swyfft, visit https://www.swyfft.com.

Ep 67 – Chisel AI's CEO & Founder, Ron Glozman Mar 20, 2020

On this episode of FNO: InsureTech we are joined by Ron Glozman, CEO & Founder of Chisel AI. While attending the University of Waterloo in the 2010s, Ron thought of ways to read and comprehend lengthy texts quickly and effortlessly. He envisioned an app that reduced time spent reading textbooks from days to minutes. Fast forward to today, and from dorm room to board room, Chisel AI has created an artificial intelligence solution for commercial insurance brokers and carriers to boost sales, reduce human errors, and increase customer satisfaction, all without adding staff.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

Ep 66 – Bryan Falchuk, Author, Speaker, & Life Coach Mar 13, 2020

On this episode of FNO: InsureTech we are joined by Author, Speaker, and Life Coach Bryan Falchuk. Bryan has a lot of knowledge and experience to leverage. Life and executive coach, public speaker, C-level executive and the best-selling author. Couple these with active and past roles in the carrier and insuretech spaces, and Bryan has a truly unique perspective on the insurance vertical.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

Ep 65 – Texas Windstorm Insurance Association/Texas Fair Plan Association's Chief Claims Officer, Dave Williams Mar 06, 2020

On this episode of FNO: InsureTech we are joined by Dave Williams, Chief Claims Officer at Texas Windstorm Insurance Association/Texas Fair Plan Association. The Texas Windstorm Insurance Association (TWIA) was established in 1971 by the Texas Legislature to provide wind and hail coverage to applicants unable to obtain insurance in the private market. The Texas FAIR Plan Association, managed by TWIA, is to provide essential residential property insurance products and services for eligible Texas policyholders when no one else will. To learn more about TWIA, visit https://www.twia.org. To learn more about the Texas FAIR Plan Association, visit https://www.texasfairplan.org. FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

BONUS: FNO: Conferences - Elevate 2020 Conference: Conversations with Carriers Mar 03, 2020

The FNO: InsureTech Podcast had the wonderful opportunity to talk with several insurance carriers attending the Elevate 2020 Conference on February 11 & 12 in Salt Lake City. Guests (In Order of Appearance): Theresa Young - CSAA Insurance, Andy Connell / Chris Crilley - Grange Insurance, Carlos Sanchez - Allstate Insurance, Tony Triola - Liberty Mutual Insurance, Chris McLeod - Auto Club Group Insurance, Joseph Marinelli - State Auto Insurance

Ep 64 – Xactware's President, Mike Fulton Feb 28, 2020

On this episode of FNO: InsureTech we are joined by Mike Fulton, President of Xactware. Xactware’s integrated solutions for estimating, managing, and analyzing property claims are a commonplace in the industry. We had the amazing opportunity to talk with Mike right after he delivered the keynote speech at the 2020 Elevate Conference, February 11 & 12, in Salt Lake City.

Ep 63 – Quesnay Co-Founder & President, Jennifer Byrne Feb 21, 2020

On this episode of FNO: InsureTech we are joined by Jennifer Byrne, Co-Founder and President of Quesnay. Quesnay connects innovators and ideas to the resources required to realize them, through innovation competitions, customized acceleration programs, and other partnerships. They help startups and young companies find ways to work with market leaders in numerous industry verticals.

Join us as Jennifer, Rob, and Lee discuss:

the numerous activities, events, and programs that Quesnay has created to empower entrepreneurs and startups.
what, if any, are trending needs of the companies that collaborate with Quesnay.
the Female Founders in Tech competition and what opportunities it brings.
the growth and progress of diversification in all aspects of the insurance industry.

To learn more about Quesnay, visit https://www.quesnays.com. To learn more about the Female Founders in InsurTech program, as well as last year’s winners, visit https://www.quesnays.com/ffit2019insurtech.

Ep 62 – Ladder’s CEO & Co-Founder, Jamie Hale Feb 14, 2020

On this episode of FNO: InsureTech we are joined by Jamie Hale, CEO & Co-Founder at Ladder. Ladder is enabling the insured to make the kind of life insurance they want for themselves. By leveraging technology and ease of access, they have developed a user-centric insurance experience that is easy, intuitive, affordable and human.

To learn more about Ladder, visit https://www.ladderlife.com.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

BONUS: We Explore InsureTech & the Claims Conference with PLRB On Demand Feb 11, 2020

The FNO: InsureTech team joins the PLRB On Demand ("POD") podcast in exploring insuretech and the PLRB Claims Conference. Learn more about PLRB, the Claims Conference, and the beginnings of the FNO: InsureTech podcast in this special, bonus episode.

Ep 61 – Hippo Insurance’s VP of Growth Initiatives, Daniel Blanaru, and Co-founder of Sheltr, Andrew Wynn Feb 07, 2020

On this episode of FNO: InsureTech we are joined by Daniel Blanaru, VP of Growth Initiatives at Hippo Insurance, and Andrew Wynn, Co-founder of Sheltr. At the end of 2019, Sheltr joined the Hippo Insurance family. Hippo is focused on proactive home insurance and Sheltr's approach to preventative home maintenance is unique. Together, Hippo and Sheltr can better help you protect your home and keep small issues from becoming big headaches.

To learn more about Hippo Insurance, visit https://www.hippo.com. To learn more about Sheltr, visit https://www.getsheltr.com.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

Ep 60 – Surround Insurance Co-founder & Chief Operating Officer, Kate Terry Jan 31, 2020

On this episode of FNO: InsureTech we are joined by Kate Terry, Co-founder and Chief Operating Officer at Surround Insurance. Surround Insurance is reinventing age-old insurance products to serve new-age consumers. As new generations of adults come into the insurance market, Surround is creating an experience that feels unique and catered their evolving needs. With its members changing the world, Surround Insurance is changing insurance. To learn more about Surround Insurance, visit https://www.surroundins.com

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

BONUS: FNO: News - InsurTechNY's David Gritz shares info on InsurTech Startup Competition 2020 Jan 30, 2020

Guest David Gritz, of InsurTechNY, shares information on the InsurTech Startup Competition 2020. For more information, visit: https://www.insurtechny.com/competition/

Ep 59 – Coverager Founder, Shefi Ben-Hutta Jan 24, 2020

On this episode of FNO: InsureTech we are joined by Shefi Ben-Hutta, Founder of Coverager. Coverager is the go-to source for insurance innovation that leverages data and information; and creates coverage on topics relevant to insurers and insurance professionals.

Listen as Shefi, Rob, and Lee discuss Coverager’s unique perspective on news and information in the industry; discuss the implications of customer engagement in the insurance space; talk on several topics within the insuretech vertical, and more.

To learn more about Coverager, visit https://coverager.com.

Ep 58 – Strategy Meets Action Partner, Karen Furtado Jan 17, 2020

On this episode of FNO: InsureTech we are joined by Karen Furtado, Strategic Advisor and Insurance Industry Expert at Strategy Meets Action (SMA). SMA offers consulting, advisory services, and research to help insurers embrace digital transformation, emerging technologies, and insuretech. Through the leverage of their experience and expertise, they are transforming the insurance industry. To learn more about Strategy Meets Action, visit https://strategymeetsaction.com FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Learn more at https://470claims.com.

Visit us online at www.fnoinsuretech.com.

Ep 57 – InsureTech Connect Co-founders Caribou Honig & Jay Weintraub Jan 10, 2020

On this episode of FNO: InsureTech we are joined by InsureTech Connect (ITC) Co-founders Caribou Honig & Jay Weintraub. With 2019 InsureTech Connect having come and gone, the ripples of September’s event are making waves in 2020 and beyond.

Join Caribou, Jay, Rob, and Lee as we:

look back on ITC’s structure and community.
discuss how ITC has become a catalyst in the insuretech ecosystem.
talk about the potential and opportunity of InsureTech Connect Asia.
take a glimpse into the future of ITC 2020.

To learn more about InsureTech Connect, visit https://insuretechconnect.com.

• • • • • • • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Visit them at https://470claims.com.

Visit us online at www.fnoinsuretech.com

Ep 56 – Snapsheet Director of Innovation, Alex Meisner Jan 03, 2020

On this episode of FNO: InsureTech we are joined by Alex Meisner, Director of Innovation at Snapsheet. As a claims technology and services company, Snapsheet utilizes cloud-based technology to enable customer engagement and intelligent workflows, all designed to deliver a superior claims experience. Snapsheet builds software to adapt to custom work processes, operational needs, and systems environment.

Join Alex, Rob, and Lee as we discuss:

Snapsheet’s history and humble beginnings.
The streamlining of data in virtual inspections and the power of a photo.
How Snapsheet has adapted technology to cater to the claims industry.

To learn more about Snapsheet, visit https://www.snapsheetclaims.com.

Ep 55 – Elsewhen Co-Founder and CPO/CSO, Leon Gauhman Dec 20, 2019

On this episode of FNO: InsureTech we are joined by Leon Gauhman, Co-Founder & CPO/CSO of Elsewhen. Since 2011, Elsewhen has provided a different approach to digital consultancy—utilizing strategy, design and engineering, and combining them into an actionable process.

Join Leon, Rob, and Lee as we discuss:

How Elsewhen’s services help turn customer ideas into realities and solutions.
Elsewhen’s involvement in the insuretech vertical in Europe.
The possible effects of Brexit on the insuretech space in the United Kingdom.

To learn more about Elsewhen, visit https://elsewhen.com.

• • • • • • • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created, produced, and sponsored by Fourseventy Claim Management. Visit them at https://470claims.com

Visit us online at www.fnoinsuretech.com

Ep 54 – HazardHub CEO & Co-Founder, Bob Frady Dec 13, 2019

On this episode of FNO: InsureTech we are joined by Bob Frady, Co-Founder & CEO of HazardHub. HazardHub uses geographic risk data sets to create assessments for a number of different hazards – things like risk of flood, wildfires and other risks. Their goal: keep YOU aware of the dangers around a property.

Join Bob, Rob, and Lee as we discuss:

Hazardhub’s free property risk assessment report, Free Home Risk.
How/where Hazardhub gathers data, and how they’ve built some of their own data sets.
The different types of assessments that Hazardhub can report.

To learn more about HazardHub, visit https://hazardhub.com.

Check out their free property risk assessment site Free Home Risk, https://freehomerisk.com.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 53 – Kin Insurance Co-Founder & CEO, Sean Harper Dec 06, 2019

In 2016, our guest’s company formed to disrupt the insurance space. They felt that homeowners deserve an easy-to-understand policy, insurance coverage that is affordable, and superior customer experience.

Since then, they’ve move forward in their pursuits. With a team that has decades of experience in finance, insurance, and technology, their mission continues: fix homeowners insurance.

On this episode of FNO: InsureTech we are joined by Sean Harper, Co-Founder & CEO of Kin Insurance (Kin). Kin leverages thousands of publicly available data points to recommend and create an appropriate coverage policy that’s accurate and affordable.

Join Sean and hosts Matt and Lee as we discuss:

Kin’s unique insurance model and methodology.
The importance of leveraging data for policy building.
IoT integration and implementation.

To learn more about Kin, visit https://www.kin.com.

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 52 – Kangaroo Co-Founder & CEO Maximus Yaney Nov 29, 2019

Over 59 million people in America don’t have home security. Our guest is on a mission to change that. Their goal: provide super simple security systems with the singular aim of making the world safer.

On this episode of FNO: InsureTech we are joined by Maximus Yaney, Co-Founder and CEO of Kangaroo. Kangaroo’s team is flipping old-school security on its head and have developed an innovative, hubless system that offers all the protection of traditional security - for a fraction of the cost.

Join us in our conversation with Maximus as we discuss:

Kangaroo’s forwarding-thinking work culture.
How his team’s prior works of yesterday shape their insuretech ambitions today.
Kangaroo’s unique membership model.

To learn more about Kangaroo, visit https://heykangaroo.com.

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management (470claims.com).

Visit us online at www.fnoinsuretech.com

Ep 51 - Kemper's Vice President of Claims, Mick Zondory Nov 22, 2019

This week, we are joined by Mick Zondory, Vice President of Claims at Kemper.

As one of the nation’s leading specialized insurers serving over 6.4 million policies, Kemper is providing affordable and easy-to-use personalized solutions to improving the services to their customers.

Listen to our conversation with Mick as we discuss:

How carriers consider and leverage insuretech.
The impact of technology on traditional customer service.
Mick’s unique perspective of the insurance industry from C-level and his prior experience.

Ep 50 – FNO: InsureTech Podcast hosts Rob Beller, Lee Boyd, & Matt D. Fatheree Nov 15, 2019

The hosts of the FNO: InsureTech Podcast look back to the last 49 episodes and reflect on the guests, topics, and episodes of the past.

Join us in our conversation as discuss:

How our guests have broken communication barriers down within the industry.
What we’re learning and observing from insurance carriers.
The generosity of our guests and complexity of the conversations and interviews.

We want to hear from you: What do you think of our podcast? What are we missing? Where do you think we should go? Email us at fno@470claims.com.

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 49 – Gradient AI Founder & CEO, Stan Smith Nov 08, 2019

On this episode we are joined by Stan Smith, Founder & CEO of Gradient AI.

Gradient AI develops and leverages decision support tools and workflow automation, assisted by Artificial Intelligence, to make organizations and people even more effective. Driven by data, they have created the "most accurate and automated AI models available in the insurance industry".

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 48 – SPLICE Software’s President & CEO, Tara Kelly Nov 01, 2019

Communication is the lifeline of customer-driven businesses. Establishing and maintaining a line of communication from consumer to business and being able to adapt it to changing technology trends, is how companies develop life-long customers.

Our guest’s goal is to help clients create those customer connections.

On this episode of FNO: InsureTech we are joined by Tara Kelly, President & CEO of SPLICE Software. SPLICE Software leverages personalized communications to develop stronger relationships with customers and improving the user experience, all in a highly-engaging, timely, and cost-effective way— using the human voice.

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 47 – Grange Insurance’s Brent Hammer, Innovation Officer Oct 25, 2019

Innovation comes in different forms and happens at different times. Having a dedicated innovation team allows opportunities for growth, efficiency,

Our guest has over 13 years of experience with Grange Insurance’s ambitions and is now focused on their innovative endeavors.

On this episode of FNO: InsureTech we are joined by Brent Hammer, Innovation Officer at the Columbus, Ohio based insurance carrier, Grange Insurance. Innovation has become an integral part in the ambitions and goals of Grange Insurance, from partnering with startups and improving procedures and processes, to building an extensive startup portfolio and partnering with accelerators and VCs.

Join us in our conversation with Brent as we discuss:

The concepts of “associate innovation” and “death by demo”.
How Grange is leveraging big data and machine learning.
How drone-enabled tech has shifted and advanced the claims workspace.

• • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 46 – GloveBox Co-Founders Ryan Mathisen, CEO, and Sean Mulhern, CIO Oct 18, 2019

When there is a disconnect, someone has to bring the two ends together to make things work. In marketplace with fragmented services, it’s difficult to manage and keep things together, especially documentation. Our guest has found the solution by easily connecting customers to their carriers, all in one single mobile app. Having the most up-to-date policies and documentation in your hand gives a greater sense of ease and security. Our guest’s goal: make life simpler.

On this episode of FNO: InsureTech we are joined by Ryan Mathisen, CEO & Co-Founder, and Sean Mulhern, CIO & Co-Founder, at Denver-based insurance start-up GloveBox. The GloveBox app creates access to all your insurance information, aggregating the information you need, whenever you need it, with ease. Home with one carrier, auto with another? They’ve got you covered. No Service? No problem—your documents are available offline. User policy alerts for important missing coverage, price increases & status updates.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 45 – Mike McCann, Senior Vice President of Corporate Partnerships, at Rev1 Ventures Oct 11, 2019

Startups require attention, resources, and time. Finding an investor or partner that offers these factors is not an easy task and requires thoughtful and methodical intent.

Our guest for this episode has fostered, developed, and nurtured innovation, idea, and startups. 36 companies have had the opportunity to work with this venture group, and hundreds of others continue to reach out.

On this week’s episode of FNO: InsureTech, we are joined by Mike McCann, Senior Vice President of Corporate Partnerships at Rev1 Ventures. Rev1 Ventures is the investor startup studio that combines capital and strategic services to help startups scale and grow. Through their resources, Rev1 is able to work with startups to effectively validate a product, structure a company, land customers, raise capital, and build a team.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 44 – Darin McCarthy, Vice President of Claims at Hippo Insurance Oct 04, 2019

On this episode of FNO: InsureTech, we are joined by Darin McCarthy, Vice President of Claims at Hippo Insurance. Hippo has automated the process and modernized coverage, allowing them to offer policies that cover the homes and possessions that consumers own today, with cost efficiency and effectiveness.

Tune in to this episode to hear Darin take us through Hippo’s model and how they view claims as a sales function.

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management. Visit us online at www.fnoinsuretech.com

Ep 43 – Mark Breading, Partner & Chief Research Officer at Strategy Meets Action (SMA) Sep 27, 2019

Strategy is important when it comes to developing an idea, a goal, an action, and for our intent and purpose, insurance.

By developing a strategy, a path can be formed that allows for clarity, understanding, and identifying the problems, as well as the solutions.

On this week’s episode of FNO: InsureTech, we are joined by Mark Breading, Partner & Chief Research Officer at Strategy Meets Action (SMA). As a strategic advisory firm, SMA delivers advice, consultation, and published research to insurers, solution providers, and insuretech startups. They provide insights and guidance that help clients connect and embrace today’s business strategies, plans, and technology investments to the new world of customer experience, digital transformation, emerging technologies, and insuretech.

Join us as Mark shares:

a unique perspective of the insurance world from an advisory firm point-of-view.
his thoughts on the IoT and connectivity in relation to the future of insurance.
thoughts on the insurer-insuretech relationship.
and more!

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

Visit us online at www.fnoinsuretech.com

Ep 42 – Demetrius Gray, CEO & Co-Founder of WeatherCheck Sep 20, 2019

Weather is the lifeblood of claims. It can be the decisionmaker, the telltale sign, the cause.

One company has taken its roots in the weather, providing data points that can be used in predicting claims patterns and insights and determining when an insurer should file a claim.

On this week’s episode of FNO: InsureTech, we are joined by Demetrius Gray, CEO & Co-Founder of WeatherCheck. WeatherCheck monitors properties for hail damage so that insurance carriers, mortgage companies, and property owners can take action. Their out-of-the-box solution provides detailed modeling without the need for additional, costly resources.

Join us as Demetrius shares:

WeatherCheck’s technology and data collection and insight
WeatherCheck’s relationships with insurance agents and brokers
his thoughts on the future of insuretech
and more!

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast | www.fnoinsuretech.com

Ep 41 – Carey Anne Nadeau, Founder & CEO of Open Data Nation (ODN) Sep 13, 2019

Data is power. It creates. It moves. With data comes knowledge and information that can be integral and crucial to a business, organization, even an infrastructure of a city.

This week, we talk with a business that makes sense of data points and turns it into useable, logical big data.

On this week’s episode of FNO: InsureTech, we are joined by Carey Ann Nadeau, Founder & CEO of Open Data Nation (ODN). ODN combines detailed public records and industry expertise to reveal new, leading indicators of risks in cities. By measuring the risk around customers, they are able to develop customized profiles of data points that are unique and applicable.

Ep 40 – Catherine Reese, Chief Claims Officer at Tower Hill Insurance Group Sep 06, 2019

***This episode of the FNO: InsureTech was recorded prior to Hurricane Dorian. Our thoughts and prayers are with those impacted by this storm.*** The world of insurance is constantly evolving. As technologies innovate and improve the claims processes, customer-insurer relationships are also evolving and adapting. Innovation is becoming a practice in and of itself.

This week, we get a glimpse of the evolving insurance industry from the perspective of a CCO.

On this week’s episode of FNO: InsureTech, we are joined by Catherine Reese, Chief Claims Officer at Tower Hill Insurance Group (https://www.thig.com). As one of Florida’s largest residential property insurers with more than 800+ insurance agencies throughout the state, Tower Hill has been protecting Florida’s home and business owners for nearly half a century.

• • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 39 – Miguel Fernandez, CEO & Co-Founder of Claimbot Aug 30, 2019

Communicating with customers is integral to any business. When it comes to communicating with the insured, it’s important to build rapport and relationships that allow easy flow of information.

On this week’s episode of FNO: InsureTech, we are joined by Miguel Fernandez, Founder of Claimbot (https://www.claimbotcx.com). Claimbot’s technology integrates with your systems to ensure users receive accurate and actionable answers—reducing the need to connect with a call center agent and delivering a better customer experience for the auto, warranty, and insurance industries.

• • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 38 – Andy “Maverick” Liu, Founder & CEO of Bees360 Inc. Aug 23, 2019

“Artificial Intelligence” and “Drone Technology” have been recent and relevant buzz phrases in the insuretech industry. The application of these technologies have mostly been used in separate situations, but when you put the two together, you get a result that can do amazing things.

On this week’s episode of FNO: InsureTech, we are joined by Andy “Maverick” Liu, Founder & CEO of Bees360 Inc. (https://www.bees360.com). Bees360 is empowering property inspections by leveraging AI, Big Data, and Drone Technology to make the claims process more accurate, cost-effective, and efficient.

• • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 37 – Alex Beller, Co-Founder/President at Postscript Aug 16, 2019

SMS is has become a commonplace form of communication. Notifications have become the normal. The ease of communication has opened up opportunities to contact customers on a more personable, direct way.

One company has taken a direction in harnessing the power of SMS for smart and intelligent communication for businesses.

On this week’s episode of FNO: InsureTech, we are joined by Alex Beller, Co-Founder/President of Postscript (https://www.postscript.io). Postscript (Y Combinator W19 participant), is a messaging platform that lets you easily create and manage SMS marketing campaigns with detailed analytics designed to increase sales and revenue.

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 36 – Dan Reed, Managing Director, American Family Ventures Aug 09, 2019

In the space of insuretech, there is a lot of opportunity. Efficiency opportunity, growth opportunity, distribution opportunity, and more.

Growing a startup may involve an acquisition of funds, resources, and support to gain those opportunities. One such company that provides these opportunities is American Family Ventures.

On this week’s episode of FNO: InsureTech, we are joined by Dan Reed, Managing Director, of American Family Ventures (https://www.amfamventures.com). Dan is the Managing Director of American Family Ventures, the direct venture capital arm of American Family Insurance. American Family Ventures invests in early stage companies focused on insurance, connectivity, and analytics.

• • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 35 – Tony Triola, Director of Claims, Strategic Supplier Management Aug 02, 2019

Not many people have a front row seat to insuretech. To see ideas and concepts from conception to reality, to watch the wave of innovation crash on the shores of the insurance industry.

Our guest this week has the unique experience of having perspectives from boots on the ground to director, a full scope of knowledge and expertise.

On this week’s episode of FNO: InsureTech, we are joined by Tony Triola, Director of Claims, Strategic Supplier Management. A well-respected insurance executive with over 20 years of insurance experience, Tony plays an integral part in developing innovative, high-return, customer-centric programs and procedures for the U.S. consumer market.

Join us as Tony shares his background in insurance, views on innovation and solution providing, and thoughts on the growth and future of insuretech.

• • • •

FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get fresh ideas and unique perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretechs, service providers, and various industry groups. New episodes each week.

FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 34 – Brett Jurgens, Co-Founder & CEO at Notion Jul 26, 2019

The rise of IoT (Internet of Things) has given customers the connectivity, and ability, to control and monitor their property. Partnering IoTs with insurance has created a new experience and changed the way that insurance providers interact with their customers and provide services.

Notion is one of those companies that is bridging insurance and technology with an enhanced customer experience.

On this week’s episode of FNO: InsureTech, we are joined by Brett Jurgens, Co-Founder and CEO at Notion. Notion has designed a multifunctional smart sensor system that can reduce loss, increase loyalty, and leverage data with insurance providers, as well as provide peace of mind for customers.

Join us as Brett discusses building a user experience around Notion, “home risk reduction”, accelerators in the insuretech industry, and more.

• • • •

We love our listeners. And we love our guests. Notion is giving an amazing discount to listeners of FNO: InsureTech. Use the promo code FNO25 to receive a 25% OFF discount towards your ENTIRE Notion order. Limit 1 (one), one-time use, per customer. Visit www.getnotion.com today and save!

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 33 – Rob Galbraith, Thought Leader, Keynote Speaker & Author Jul 19, 2019

Writing a book takes content and a timeline.

Being a thought leader requires identifying problems and finding solutions.

Becoming a keynote speaker requires certain depth of knowledge and familiarity.

These are things that require time, experience, and motivation. These things have all been done by Rob Galbraith, the “most interesting man in insurance”.

On this week’s episode of FNO: InsureTech, we are joined by Rob Galbraith. With over 20 years of experience in the financial services industry, Rob has become a recognized thought leader on P&C insurance, popular keynote speaker who has spoken at events around the globe, and author of the Amazon bestseller, The End Of Insurance As We Know It.

Join us as we hear Rob share his thoughts on the future of insuretech, his recent publication, and more on this episode.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 32 – Matt Talbot, CEO/Co-Founder at GoSpotCheck Jul 12, 2019

It is essential to empower your workforce nowadays.

Utilizing things like mobile technology, automation, and analytics can create useable data, operational insights, and business opportunities. But where do you start? How do you start?

GoSpotCheck has the answer.

On this week’s episode of FNO: InsureTech, we are joined by Matt Talbot, CEO/Co-Founder at GoSpotCheck. GoSpotCheck has enabled over 200 enterprise brands to capture critical data from the field, using web-based reporting & analytics, to make strategic business decisions and impact profitability.

Join Matt and the FNO: InsureTech podcast as we discuss the use of automation and analytics; customer development, gig economies, and how GoSpotCheck came to be as a growing insuretech innovator.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 31 – Ashish Dudani, Vice President - Insurance, KiwiTech Jul 05, 2019

A startup company can face many challenges in their early stages: fundraising, technology, and developing business relationships.

That is why startups look for help from accelerators, incubators, and partnerships, to turn their possibilities into realities.

That is what KiwiTech is doing for startups: co-building great companies with their startup partners.

On this week’s episode of FNO: InsureTech, we are joined by Ashish Dudani, Vice President - Insurance, of KiwiTech (https://www.kiwitech.com). KiwiTech has leveraged their deep experience and entrepreneurial history to partner with innovative startups, creating state-of-the-art digital products together and bringing fresh ideas and investments.

Join Ashish and FNO: InsureTech as they discuss startup acquisition, insuretech conferences, and innovation within the claims industry.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 30 – Adam Kostecki, Sr. Asst. Vice President, Amica Mutual Insurance Jun 28, 2019

When it comes to innovation, there is a process that is involved in discovering technology initiatives and emerging technologies.

When you combine that process of seeking innovation with the oldest mutual insurer of automobiles (as well a provider of other lines of insurance) in the country and winner of 49 J.D. Power Awards, you get Adam Kostecki.

On this week’s episode of FNO: InsureTech, we are joined by Adam Kostecki, Senior Assistant Vice President, at Amica Insurance (https://www.amica.com). As one of the highly rated and prominent providers of a variety of insurance products, Amica's mission statement is the core of their culture: customers always come first and to provide responsive products and services that meet customer’s needs.

Join Adam and FNO: InsureTech as they discuss the insurance value chain and organization; insuretech conferences, and innovation within the claims industry.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 29 – Pascal Begin, Sr. Leader, Product Management, CoreLogic Symbility Jun 21, 2019

When someone knows the market and listens to the market, they can create a product that is able to provide the solutions desired and needed.

In today’s age, the market is saturated with many possible solutions-- but do they have the right data to give you the exact fit of need? Can integration occur, so that both parties can benefit from one another and be beneficial to the industry?

On this week’s episode of FNO: InsureTech, we are joined by Pascal Begin, Sr. Leader, Product Management, at CoreLogic Symbility (https://www.symbilitysolutions.com) CoreLogic, a leading global provider of property information, insight, analytics and data-enabled solutions; recently acquired Symbility, a leading provider of property insurance claims workflow solutions. Together, CoreLogic Symbility is changing the insuretech landscape.

Hear Pascal recall the beginnings of Symbility, discuss the CoreLogic-Symbility relationship, and much more on the FNO: InsureTech Podcast.

FNO: InsureTech Podcast

www.fnoinsuretech.com

Ep 28 – Cameron MacArthur, Founder and CEO at A.I. Insurance Inc. Jun 14, 2019

Data is essential in developing a comprehensive claim. It’s about making sense of the information collected. Data, however, can be a pain point. The problem? Traditional claims software is outdated, incomplete, and inflexible.

That’s where A.I. Insurance Inc. (http://aiinsurance.io) comes in. Their aim: bring claim management “to the cloud”.

On this week’s episode of FNO: InsureTech, we are joined by Cameron MacArthur, CEO & Founder of A.I. Insurance Inc. They have created an intelligence-backed claims management software that allows immediate access to data for everyone involved in the claims process.

Tune in to hear Cameron’s thoughts on being an insuretech start-up, how his company is providing data management solutions to the claims industry, and much more.

Ep 27 - Jay Weintraub & Caribou Honig, Co-Founders, InsureTech Connect Jun 05, 2019

“Lyft is essentially an insurance company, that just happens to do rideshares.” - Caribou Honig

(click to tweet)

Ideas spread through a community.

And for many of us siloed in our desk jobs, this phenomenon may be absent in our lives. That’s where the role of conferences come into play.

By gathering groups of people within any given industry—ideas are able to bounce between minds, and creativity is sparked.

However, this isn’t the case for every conference. Many are filled with long lectures, boring keynote speakers, and stale meet & greets.

Not InsureTech Connect.

On today’s episode of FNO: InsureTech—we are joined by Jay Weintraub & Caribou Honig—co-founders of InsureTech Connect—the world’s largest insurtech event — offering unparalleled access to the largest and most comprehensive gathering of tech entrepreneurs, investors and insurance industry incumbents from across the globe.

Tune in to this episode to hear Jay and Caribou’s insights, so you can understand the insuretech space from a conference-driven point-of-view.

You can learn more about InsureTech here

“Insuretech as a movement has been a whole new way to draw a generation to this industry.” - Jay Weintraub

(click to tweet)

The FNO: Tips

When building a business, bring the investors together with the regulators
Rather than telling, approach people-centric business as being a mirror for the customer
There is a rising school of thought that insurance will shift to be embedded inside offerings (ex: Lyft)
Create context to open the pathways for information-spreading
Lennar Residential Homes is the largest residential builder in the United States
Fear of disruption pushes the human instinct to do better

Fourseventy Claim Management

www.470claims.com

Ep 26 - Bryan Falchuk, Head of Customer, Hi Marley May 31, 2019

“It’s not a texting tool. It’s not a chatbot. It’s much bigger than that. It’s a hub.” - Bryan Falchuk

(click to tweet)

It boils down to customer satisfaction.

At the end of the day, if your policyholders aren’t happy—they will just seek out other carriers for coverage. We see this happen in the companies that get lost in the other metrics: annual revenue, marketing budgets, R&D.

The bottom is that in 2019, there is too much competition, and customers are too smart to be given average service. Companies have to constantly meet and surpass customer expectations.

On today’s episode of FNO: InsureTech, we are sitting down with Head of Customer at Hi Marley—Bryan Falchuk. Hi Marley is a conversation platform that simply and easily connects people with their insurance companies by combining intelligent messaging and human touch to make the experience as easy and efficient as possible.

Tune in to this episode to hear Bryan’s insights on what it takes to create a powerful insuretech in today’s ecosystem.

“If you can affect customer satisfaction, you affect loyalty. And when you affect loyalty, your retention rates go up, and that’s where the real dollars come in.” - Bryan Falchuk

(click to tweet)

The FNO: Tips

Studies show a positive correlation between customer satisfaction and claim outcome
Distinguish whether your business is trying to be the best platforms or tie the preexisting best platforms together
Offer the customer opt-out options in text messaging to bypass the high regulations/laws
During the pilot phase, make sure you’re taking onshort-term claims, so all stages of the process can be tested
Integrate public rating systems (ex: Uber’s 5-star) on the service provider side to drive higher customer satisfaction
Every carrier speaks a different language—learn to speak it during the trial phase
For insuretechs, make sure you’re bringing people on with experience in insurance

Fourseventy Claim Management

www.470claims.com

Ep 25 - Roel Peeters, Co-Founder & CEO, Roost May 24, 2019

“We’re not doing the internet of things. We’re doing the internet of dumb things, retrofitting the smart into place.” - Roel Peeters

(click to tweet)

Everyone is talking about the internet of things.

Turning the physical objects of our home into cloud-enabled, smart devices that communicate with each other seems like the way our society should be shifting.

But have we taken it too far with new innovations like smart dishwashers and smart refrigerators?

Roel Peeters, the Founder & CEO of Roost says so.

And on today’s episode of FNO: InsureTech, we are discussing Roost, the technology behind it, and how his IoT company differs from the rest. Roost is transforming homeowners and commercial insurance with smart, in-home solutions—by partnering with some of the most innovative insurance companies in the world to deliver telematics for the home.

Tune in to this episode to hear Roel’s insights on IoT-based insurance solutions.

“The concept of the internet of things is not a justification in and of itself to start replacing stuff around the home. That’s why I always focus on: what’s the problem you’re solving.” - Roel Peeters

(click to tweet)

The FNO: Tips

Insurance companies write a combined $42 billion worth of claims checks every year
25% of the insurance coverage cost is from fire-related claims
Most of the communication between customer and insurance provider is mutually negative (ex: renewal check, or time of claim)
If you want to impact claims, most insurance companies respond, ”Show me the data.”
Drill down on the problem an IoT-based solution is trying to solve

Fourseventy Claim Management

www.470claims.com

Ep 24 - Ted Stuckey, Managing Director, QBE Ventures May 17, 2019

“Know what problem you’re trying to solve. And who you’re trying to solve it for.” - Ted Stuckey

(click to tweet)

Innovation comes from the startup.

But a startup has only so much power to bring those new ideas to life. When first starting out, the labor required to lift the operation above sea level is so immense that innovation gets lost in the noise of to-do’s.

This is when it may be time to partner with a corporation.

On today’s episode of FNO: InsureTech, we are joined by Ted Stuckey, the Managing Director at QBE Ventures. In this role, Ted looks to invest in technology solutions that have the potential to transform QBE and the international markets in which they operate.

Tune in to this episode to hear Ted’s insights on the insuretech space, specifically what makes a fruitful insuretech-corporation collaboration.

“Innovation is such a culturally dependent beast.” - Ted Stuckey

(click to tweet)

The FNO: Tips

A corporate venture capitalist is a venture capitalist functioning on behalf of the greater corporation
In the age of Insuretech, the carriers that do the best are the ones that are the startup’s preferred partner choice
Technology is enabling carriers to do more than they have been able to do in the past
Figure out your customer acquisition strategy before getting too far into the weeds of technology
If you’re seeking out conferences: Onramp Conference Series, InsureTech Connect, and Future Fintech
Carriers continue to implement artificial intelligence more and more

Fourseventy Claim Management

www.470claims.com

Ep 23 - James Swayze, Executive, CoreLogic-Symbility May 10, 2019

“If you can track a pizza on Domino’s—surely you can track where you are on your claim.” - James Swayze

(click to tweet)

It’s hard to quantify just how valuable data is.

We hear the news stories about corporations mining our behavior and reselling it as datasets. But really, how valuable can these facts be?

It turns out that in the insurance industry, access to all parts of a customer journey with his/her own property—that dataset can significantly improve the claims process.

That’s why on today’s episode of FNO: InsureTech—we are joined by James Swayze. James is an Executive at CoreLogic, in charge of claims and the Symbility platform inside the CoreLogic family. James originally planned to get into the film production industry but the insurance sector appeared in his life as an opportunity to quickly pay off his travel bills. Today James is an acknowledged expert on the application of technology in the insurance sector, a regular contributor to key industry publications and a sought-after speaker.

Tune in to this episode to hear James distill the often confusing intersection of data and the insurance industry.

“Customer choice drives further adoption.” - James Swayze

(click to tweet)

The FNO: Tips

CoreLogic’s objective is to help people find, acquire, and protect their largest asset (which is their home)
The more open the API, the more flexibility the customer has
Look at how Google offers their applications on Apple devices for why the customer should choose
There is a fear in the United States that too much information empowers the policyholder to become litigious
The auto insurance has always been about 10 years ahead of other insurance sectors

Fourseventy Claim Management

www.470claims.com

Ep 22 - Joe Kirgues, Co-Founder gener8tor, Onramp Insurance Conference May 03, 2019

“So many discussions across industries are the same discussions, with just a different wrapper.” - Joe Kirgues

(click to tweet)

Conferences have a routine.

You wake up at the hotel, meet for coffee downstairs, network amongst each other on the conference floor, attend a few keynotes,, go out to dinner, and then repeat the motions the next day.

But what happens when you put a conference inside a sports stadium? And only make it one day?

The answer is in today’s episode of FNO: InsureTech—where we are joined by Joe Kirgues, co-founder of the Milwaukee-based gener8tor program—a startup accelerator with other prongs to its business, one of which is the OnRamp Conference series. The OnRamp Insurance Conference brings together the insurance industry’s leading corporations, investors and startups. The conference highlights innovations disrupting the insurance industry, the leaders making such innovations possible and how new technologies and business models will reinvent the industry.

Tune in to this episode to hear Joe’s insights about the insuretech space!

“Ideas are much more unique to creativity than to genre.” - Joe Kirgues

(click to tweet)

The FNO: Tips

For social good, create the infrastructure to facilitate the outcome instead of just relying on traditional donation models
Corporate venture capital is the informal allocation of funds to startup-type missions
The hockey stick growth curve of insuretechs has reached a plateau/saturation point
Artificial intelligence-based companies rise to the top of demand at conferences
Infuse your personality into your company

Fourseventy Claim Management

www.470claims.com

Ep 21 - Dr. Philip Klotzbach, Meteorologist, Colorado State University, Part 2 May 02, 2019

“It’s a 50/50 chance—or a coin flip—that in any given year, a major hurricane will hit the U.S based on historical data.” - Dr. Philip Klotzbach

(click to tweet)

Weather is becoming easier to predict.

With the advancing technologies and increasing quantities of data, forecasting storms and hurricanes is becoming less and less of a challenge.

And for those of us in the insurance industry, this accuracy and preparedness is incredibly valuable.

That’s why for today’s episode of FNO: InsureTech, we are joined again by Dr. Phil Klotzbach. Dr. Phil Klotzbach is a Research Scientist in the Department of Atmospheric Science at Colorado State University, and among many achievements—he developed the two-week forecasts currently being issued during the peak months of the hurricane season between August-October. He has published over two dozen articles in peer-reviewed journals such as Journal of Climate and Weather and Forecasting.

Tune in to this episode to hear Dr. Klotzbach’s insights, so you know what to look out for this hurricane season.

“Just because June and July are quiet doesn’t mean we can expect the overall season to be as well.” - Dr. Philip Klotzbach

(click to tweet)

The FNO: Tips

This upcoming hurricane season is being predicted as below normal with 13 main storms
El Niño is warmer than normal water temperature in the central/tropical Pacific
In the summer months, the impact of El Niño on the United States is muted
Preparedness for hurricanes is largely determined by whether or not the person has experienced a hurricane before
Increasing damage done by hurricanes can largely be explained by increasing population and increasing population along the coasts
The real danger in climate change lies in the tertiary impact of the weather shifting

Resources

Fourseventy Claim Management

www.470claims.com

Ep 20 - Alyssa Hunt, SVP Technical Operations, QBE North America Apr 19, 2019

“You have to have a culture that’s on board with change. People have to be excited about it, not scared of it.” - Alyssa Hunt

(click to tweet)

There will always be loss.

Natural disasters, human error, or even just the everyday motions of life—one thing we know for certain is that our homes, our property, our cars—they are all at-risk of being damaged.

Enter the insuretech solutions—which range from automating the claims processes during these moments of loss all the way to gathering enough data to prevent the event from happening in the first place.

On today’s episode of FNO: InsureTech, we are joined by Alyssa Hunt, the Vice President of QBE North America to discuss the future of claims. QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 37 countries.

Tune in to this episode to hear Alyssa discuss insurance technologies, and where she sees the roadmap fitting into the current paradigm.

“I don’t even think about being a woman in claims. I just think about what needs to be done to better the organization.” - Alyssa Hunt

(click to tweet)

The FNO: Tips

Vendor management has evolved from an order-taking role to now, a strategic/seat-at-the-table role
There is a variety of vendor management styles based on the vendor carriers
As a woman, it’s important to bring your authenticity to male-dominant industries
At the end of the day, the customer is really the one making the demand
Be sure to structure even your pilots when testing to new insuretech solutions
Structure your business about helping customers prevent losses (and thus, claims) from occurring

Fourseventy Claim Management

www.470claims.com

Ep 19 - PLRB Executive Panel: “Claims 2024” Apr 17, 2019

“What’s really driving the change at our company is virtualization.” - John Hall

(click to tweet)

Technology, technology, technology.

It seems that everywhere you turn—someone in the insurance industry is talking about the power of technology. But at the end of the day—a claim is a loss, and losses are emotional things.

And no matter how you look at it—people are better at handling at emotions than robot.

That’s why on today’s episode of FNO: InsureTech, we are gathering for a roundtable discussion at the PLRB conference.

The featured speakers are:

Dan Moore, QBE North America
Scott Sprague, Westfield Insurance
Pat Sinnard, Great American Insurance
Jill Thomas, National General Insurance
John Hall, Worley/ASI
Mick Zondory, Kemper Preferred
Bo Helms, Shelter insurance
Matt D. Fatheree, Fourseventy Claims

Tune in to this episode to hear the group’s insights as they span from managing employee expectations to the future of insurance technology.

“I think the days of breaking out the tape measure on every roof claim you have are over.” - Bo Helms

(click to tweet)

The FNO: Tips

Today, now more than ever, recruiting college graduates to the insurance
Technology’s best fit in the claims process is getting the claim into the system
In addition to getting data faster, insuretech technologies are engaging the customer in never-before-seen ways
Accuracy of information is most important in the FNOL part of the process
Taking accurate photographs of damage is not an intuitive process
Lenders are much more risk-averse than the consumer
It’s usually not the first person to invent the technology that fits it into the market perfectly
Hover’s initial contracts were with the military, then pivoted to insurance
Technology doesn’t make money until there’s standardization

Fourseventy Claim Management

www.470claims.com

Ep 18 - Jennifer Whiteaker-Hevelone, COO, Eberl Claims Service Inc. Apr 12, 2019

“It’s important we leverage technology to enable human-to-human contact.” - Jennifer Hevelone

(click to tweet)

Technological innovation is occurring at an unprecedented rate.

Across every industry, you see the systems of yesterday being replaced with the new and shiny toys of the future. More often than not, these technologies do more good for the company’s bottom line than bad. But, over time, if a company becomes too attached to the latest and greatest—they lose sight of the human touch that’s necessary for a stellar customer experience.

That’s why on today’s episode of the FNO: podcast, we are joined by Jennifer Whiteaker-Hevelone to discuss the carrier’s responsibility to care for the policyholder. Jennifer is the Chief Operating Officer at Eberl Claims Service Inc.—and in today’s conversation, she shares her 20+ years of experience in the insurance industry with us.

Tune in to this episode to hear Jennifer Hevelone’s insights about what’s next for the insurance industry!

“I don’t think it’s an overestimate to say that Xactware has revolutionized our industry.” - Jennifer Hevelone

(click to tweet)

The FNO: Tips

More than speed and efficiency, right-touch claims focus on the customer’s experience
Focus on the right-touch claims, rather than no-touch, high-touch, or low-touch
A high-quality FNO will tell you how to communicate with the policyholder in the most appropriate way
Change + technology can easily be perceived as threatening to one’s job security
Shifting policyholder demands are forcing the industry to rapidly move directions
It’s easy to sign off on the new, shiny objects—instead, account for the different demands outside the office
More than anything else, data security should be the primary concern for insuretech companies
Inspection-only will depend on the level-setting that comes from the scope of the job
Prioritize your employees/people first, your processes second, and your technology third

Fourseventy Claim Management

www.470claims.com

Ep 17 - Tim Bruffey, Vice President Innovation, Accurence Apr 05, 2019

“A lot of things are evolution. Not revolution.” - Tim Bruffey

(click to tweet)

People used to think of adjusting as an art.

That there was a touch to inspecting damage, writing scope notes, and sending it off to the insurance company. But about five years ago, the insurance industry started to see the opportunity for machines to assist in the process.

Now, we live in an age where drones and robots are able to compute the cost. This shift is the impetus for much of the discussion around insuretech.

That’s why on today’s episode of FNO: InsureTech, we are joined by Tim Bruffey—the Vice President of Innovation at Accurence. The Accurence Smart Automated Guideline Engine (S.A.G.E.™) automates key adjusting components including: inspection, claim documentation, scoping, estimating, and auditing across multiple perils.

Tune in to this episode to hear Tim’s insights on everything related to having a technology-solution provider inside the insurance industry.

“What made adjusters good adjusters is that they were coming to the workforce with a base knowledge of construction. I don’t think that’s really common anymore.” - Tim Bruffey

(click to tweet)

The FNO: Tips

It turns out that there’s a lot of valuable data inside the scope notes that most adjusters just throw away
When creating insuretech solutions: integrate with others like Xactanalysis, Xactimate, Geomni, and Eagleview
Independents respond and calibrate much more quickly than staffed groups
Collaboration between adjusters can be complicated when laborers have certain working restrictions (ex: can’t climb over a certain height)
Accurence’s recent acquisition of National Water is creating QualityAssist for water mitigation
- Water losses create a uniquely complicated set of data for insurance carriers to work through

Fourseventy Claim Management

www.470claims.com

Ep 16 - Dr. Philip Klotzbach, Meteorologist, Colorado State University Apr 01, 2019

“In 2019, the chance for a weak to moderate El Niño is definitely on the table.” - Dr. Philip Klotzbach

(click to tweet)

Sandy, Katrina, Dennis—these are the names of catastrophic storms that devastated millions of people and left billions of dollars in damages.

Hurricanes are sure to happen, but how can our increasing knowledge and advancing technologies help us better predict their behaviors?

On today’s episode of FNO: InsureTech—we are joined by Dr. Philip Klotzbach to discuss all things related to hurricanes. Phil Klotzbach is a Research Scientist in the Department of Atmospheric Science at Colorado State University, and among many achievements—he developed the two-week forecasts currently being issued during the peak months of the hurricane season between August-October. He has published over two dozen articles in peer-reviewed journals such as Journal of Climate and Weather and Forecasting.

Tune in to this episode to hear Dr. Philip Klotzbach’s insights, so you can better understand the trends and science of hurricanes.

“With forecasting, you learn a lot more when you bust than when you have a good forecast.” - Dr. Philip Klotzbach

(click to tweet)

The FNO: Tips

Large-scale signals in the atmosphere and in the ocean can predict hurricanes
El Niño is warmer than normal temperature in the central/tropical Pacific
The higher damage done by hurricanes is largely because more people are living on the coast
Due to technological inadequacies, much of the storm-tracking data from the past isn’t reliable
Tropical cyclones’ primary fuel source is warm ocean water, whereas mid-latitude cyclones thrive off the gradient of temperature
Especially in the Gulf of Mexico, hurricane storms can appear out of nowhere
The number of systems coming off the coast of Africa doesn’t change year-to-year (around 60-70)
The more southern the storm is coming off Africa, the worse the damage will be
Vegetation in the chaparral climate is designed to burn

Resources

Fourseventy Claim Management

www.470claims.com

BONUS: PLRB 2019 Conference Preview Mar 27, 2019

On today’s episode of FNO: InsureTech—we are discussing the upcoming PLRB conference. Seated are Matt D. Fatheree, Rob Beller, Lee Boyd, and Janine Davis. Tune in to this episode to get the inside scoop for the upcoming event!

PLRB, Claims Conference & Insurance Services Expo is being held this year in Indianapolis from March 31 - April 3, 2019.

For more information about PLRB, visit: plrbclaimsconference.org

If you have any questions—you can reach Janine Davis at janine@470claims.com

Fourseventy Claim Management

www.470claims.com

Ep 15 - Gabriel Halimi, CEO/Co-Founder, Flo Technologies Mar 22, 2019

“It’s more likely that a homeowner will have to file a claim for water damage than fire and theft combined.” - Gabriel Halimi

(click to tweet)

A whole economy exists after the claim has been made.

From adjusters to call centers, carriers to providers—this ecosystem of service and transaction defines the insurance claims space.

But what happens when technologies get introduced that lessen the chance for a claim ever needing to be made?

On today’s episode of the FNO: InsureTech, we are joined by CEO and Co-founder of Flo Technologies—Gabriel Halimi. Flo is a first of its kind water control and monitoring service that proactively detects microleaks and other vulnerabilities anywhere in a home water system (thus, reducing the need for claims.) Gabriel’s father, Henry Halimi, invented the technology—with his 25 years as a fluid mechanics engineer, plumbing manufacturer, and inventor.

Tune in to this episode to hear Gabriel’s technology and plumbing-centric insights!

“People make good decisions when they have better data.” - Gabriel Halimi

(click to tweet)

The FNO: Tips

Leaks and water damage are the most common cause of preventable home damage
Similar to a heart attack, there are many indicators for future water damage
The EPA estimates that 13% of household water nationwide is lost to leaks (over a trillion gallons/year)
Insurance companies see water claims as an indicator for future claims, as the fixes are typically just band-aids
Look at the number of industries a company can benefit when assessing value

Fourseventy Claim Management

www.470claims.com

Ep 14 - Ali Safavi, Global Head of Insuretech, Plug and Play Mar 15, 2019

“The industry is realizing that it’s not just about using technology. It’s that technology is changing the fundamentals of risk.” - Ali Safavi

(click to tweet)

Technology is inescapable.

With Alexa ordering our toilet paper, Nest changing our home’s temperature, and smartphones controlling every other part of our lives—we’ve become walking cyborgs.

And in insurance, the story is no different. With each day comes a new technology challenging the archaic systems of yesterday.

That’s why on today’s episode of FNO: InsureTech, we are joined by Ali Safavi to discuss the intersection of technology and insurance. Ali Safavi is the Global Head of Insuretech at Plug and Play. Ali is also a Partner in Plug and Play Ventures, our venture arm, where he invests in startups in different spaces including insurance, travel and hospitality, and IoT. Ali has published numerous articles on data analytics, machine learning, and insurance, as well as holds an M.Sc. in Computer Engineering

Tune in to this episode to hear Ali’s insights, so you can apply them to your product or business!

“A good team always finds a product-market fit.” - Ali Safavi

(click to tweet)

The FNO: Tips

A platform is different than a technology because it provides an ecosystem of data and insights
Compared to other industries, insurance is capital-rich, from assets to cash flow
50-60% of insurance startups started with an application unrelated to insurance, and then shifted into the market
Provide better value by looking at your clients as partners, not clients
At its core, technology is driving fundamental changes to risk
Insurance is hard to reshape because it’s a concept: distributing risk across many people
Invest in insurance companies that are service-oriented, rather than reimbursement-centric.
Check out Neos for a company with smarter home insurance
Entrepreneurship works off the network effect, people who exit want to do it

Fourseventy Claim Management

www.470claims.com

Ep 13 - David Williams, VP Claims, Texas Windstorm Insurance Association Mar 08, 2019

“Better beats perfect.” - David Williams

(click to tweet)

Disasters happen.

And when that time of crisis hits, all touchpoints of the insurance chain of command are notified. But is this communication seamless? Or, are some notches in the workflow bottlenecking the progress to the next?

On today’s episode of FNO: InsureTech, we are joined by David Williams to discuss the intersection of technology and insurance claims. David is the Chief Claims Officer at the Texas Windstorm Insurance Association, and in this conversation—he shares his unique lens on the claims space.

Tune in to this episode to hear David talk about everything from how to best manage your employees to the future of insuretech.

“We all know the longer a claim stays open, the worse it gets.” - David Williams

(click to tweet)

The FNO: Tips

Claims transformation can be rooted in changing process, procedure, people, or technology
Six sigma is a method for managing projects that looks at 2 things: the voice of the customer and the voice of the process
Many public-serving insurance operations are understaffed and thus, unprepared for the bigger natural disasters
Look EagleView, Guideware, and Xactware as solutions to shortening cycle times
Studies show that around 60% of technology projects never get implemented due to fear of not being perfect
Get to know your clients instead of using sales and marketing tactics
In the future, the claims consumer will demand a multi-channel experience
Insuretech will have to create the expert systems to bridge the gap between the newbies and the people who are retiring

Fourseventy Claim Management

www.470claims.com

Ep 12 - John Langowski, Chief Claims Officer, Swyfft Mar 01, 2019

“We always want the risk. We just have to put a price on it.” - John Langowski

(click to tweet)

Most people think paperwork when they hear the word ‘insurance.’

From filling out applications to filing claims, it seems that every touchpoint of the insurance-based customer journey is filled with paper and pen, PDFs to fill out, and signatures to sign.

But the insuretech companies of today are shifting this idea.

On today’s episode of FNO: InsureTech, we are joined by John Langowski—the Chief Claims Officer and EVP of Swyfft. Swyfft is disrupting the homeowners insurance industry by using big data and analytics to make buying insurance as easy as typing in your address.

Tune in to this episode to hear John’s insights, so you can learn how your company can integrate technology into their equation.

“Technology is a double-edged sword. It solves problems and it creates problems.” - John Langowski

(click to tweet)

The FNO: Tips

The data automation in technology-driven solutions allows the user to transcend traditional model speeds
Entry-level insurance adjuster jobs provide perks and a work-on-your-own schedule lifestyle
Stay away from Florida-based insurance businesses, as the laws are much harsher
The majority of people will never file a claim on their insurance policy
Understand the heightened emotion of a claim when setting up businesses around it
In claims—time, transparency, and knowledge of outcome are most important
The average age for a claims professional is 46 years old, 25-30% retiring in the next 18 months
Bigger carriers may provide more transactions but understand there are compromises involved
With the rise of Alexa and Siri—look at GEICO still using “save 15 minutes” as evidence for bigger companies not evolving

Fourseventy Claim Management

www.470claims.com

Ep 11 - Mike Fulton, President of Xactware Feb 22, 2019

“When an insurer sends claim information to us—we’re the clearing house, the stewards of their data.” - Mike Fulton

(click to tweet)

Self-driving cars are scary.

Are we really going to hand over our fate to algorithms and microchips? Whether we know it or not—we already are are, with technologies like lane assist, self-parking, auto-braking. These micro-versions of the greater technology warm us up to the idea, so that when it is introduced to the market—we embrace it fully.

And the insurance industry is doing the same right now with claims and automation.

That’s why on today’s episode of FNO: InsureTech, we are joined by Mike Fulton to discuss this future. Mike is president of Xactware Solutions. He oversees Xactware’s integrated solutions for estimating, managing, and analyzing property claims as well as products for professionals involved in the repair and maintenance of bank-owned property and real estate sales.

Tune in to this episode to hear Mike’s insights on everything insuretech-related, from automation in claims to computing power in insurance companies.

“What most insurers are interested in automating are the very high-frequency, low-severity type of losses.” - Mike Fulton

(click to tweet)

The FNO: Tips

Implement automation in your claims process according to policyholder demographics
Millennials aren’t as willing to embrace automation as you might think
Studies show people are willing to give more money to a machine than a machine pretending to be human
Data is what drives automation; the more data you have, the more automated the system can be
The IoT and insurance industry are developing technologies that sell parts for repair at the time of accident
The future generation doesn’t know how to fix things—check out Nuts, Bolts & Thingamajigs as a solution
In 2018—the insurance industry had $46 billion in loss claims
In the last 3 years, the average cycle time from contact to inspect has dropped 1.5 days
Insuretech typically means VC-funded—and a smaller, younger team

Fourseventy Claim Management

www.470claims.com

Ep 10 - Dan Burton, Founder & CEO, Dronebase Feb 16, 2019

“Our view is that being a professional drone pilot is a new class of skilled labor.” - Dan Burton

(click to tweet)

Drones are all the buzz.

We hear about Amazon now delivering packages via drone flight and our neighbor getting the newest drone for Christmas—but what do these mini-UFOs mean for the world of insurance?

In claims, the need for drones is robust—in mines, surveying water damage, calculating the dimensions of a construction site. These are just some of the examples where drone technology can be beneficial to insurance claims.

But it turns out that the equation for success is more complex than just filling these needs. A drone company must capture the data and analyze it in a way that the carrier can do something with.

On today’s episode of FNO: InsureTech, we are joined by visionary and veteran, Dan Burton, the Founder and CEO of Dronebase. Started in 2014, Dronebase is now the largest provider of commercial drone flights.

Tune in to this episode to hear Dan’s insights about drone flight in the insurance space, so you can know where it fits into your product or service.

“School is great—but practical application is better.” - Dan Burton

(click to tweet)

The FNO: Tips

Fast, reliable drone data allows the customer to save time and money
Many drone pilots are military veterans, leveraging their skills into civilian life
When first starting out, just seek out experience to gain knowledge
Drone technology progresses toward becoming obsolete at a rate 2x the iPhone
Put as much energy into operations as you do into marketing and sales
When employing 1099s—you want to keep them working as much as possible
In the future, sprouting technologies like thermal sensors will create more pointed datasets
The successful verticals will be established by the acquisition and analysis of certain datasets
There are internal capture drones specifically designed to fly in the interior (ex: warehouses)

Fourseventy Claim Management

www.470claims.com

Ep 9 - Gary Sullivan, Professor of Risk Management, Mercyhurst University Feb 08, 2019

“There’s been tremendous growth in the number and complexity of cyber attacks that take place.” - Gary Sullivan

(click to tweet)

We’re all living physical and digital lives.

And for insurance, this means we must be covered in both worlds. For the physical, we have our traditional insurance models—property, life, car, etc. But now, with so much of our information inside computers and in the cloud, we must also seek out cyber insurance.

On today’s episode of FNO: InsureTech, we are joined by Gary Sullivan to discuss cyber insurance. Gary Sullivan is Assistant Professor of the F. W. Hirt Erie Insurance Risk Management Program at Mercyhurst University. Previously, he was the Vice President of Property & Subrogation Claims for Erie Insurance.

Tune in to this episode to hear Gary’s insights from cybersecurity to blockchain technology to the evolution of drones inside the insurance industry.

“Innovation starts at the top. The CEO has to have innovation as a priority.” - Gary Sullivan

(click to tweet)

The FNO: Tips

Insurance companies have 2 concerns when it comes to cyber:
- Protecting data just like any other company
- A marketing opportunity when offering cyber insurance
The current job market is very hot right now for all types of insurance professionals
There is a gaping hole in claims knowledge in the cybersecurity insurance space
Most recent reports estimate cyber insurance as a $200 billion industry
There are 5 types of cyber attacks:
- Fishing: Emails sent under the guise of someone in the organization asking for link-clicks
- Ransomware: when the system is taken hostage and you have to pay to have it be released
- Cryptojacking: when blockchain miners steal computing power
- Nation-state threats: when other countries initiate cyber attacks
- Insider threats: when employees of the organization—willingly or unwillingly—undermine the organization
Blockchain is an immutable ledger that enables transparent, security, and anonymous transactions
Vendors must develop rapport with the decision-makers, relationships are the highest priority
This next generation is ideally situated to be in the insurance industry: they’re competitive, pragmatic, racially diverse, and tend to learn information fast
The drone story continues to evolve, but it’s still well within the parameters of being safe and cost-effective.

Fourseventy Claim Management

www.470claims.com

Ep 8 - Andy Greff, CEO at PLNAR (SmartPicture) Feb 01, 2019

“We try to not just focus on the measurement piece of it, but the context piece as well.” - Andy Greff

(click to tweet)

For property claims, the outside is much easier to assess than the inside.

Whether it’s via drones or actual adjusters on site—pulling information from the exterior of a property requires very little when compared to the demands for the interior.

To assess the interior requires going inside the property, stepping into someone else’s space, and potentially interrupting someone else’s day. This set of demands calls for a technology solution.

That’s why on today’s episode of FNO: InsureTech, we are joined by Andy Greff to discuss his application PLNAR that uses SmartPicture technology to swiftly and accurately process the information inside a property.

Tune in to this episode to hear Andy’s insights on everything from insuretech to Series A funding.

“In startups, there’s a lot of high-highs and a lot of low-lows.” - Andy Greff

(click to tweet)

The FNO: Tips

Augmented reality is when there is a different overlay on top of the real world
Carriers are often concerned with the real-time status of a claim
Speed of delivery eliminates the customer’s ability to be curious
Carriers have the most issues when the control of the claim starts to slip away
Not many people are going into the adjuster world because frankly—it’s a tough job
Software companies need a relatively small amount of money to get off the ground
The most important thing to consider for a startup is staying on the playing field
Smarter technologies empower lower-skilled data collectors to give desk adjusters exactly what they need

Fourseventy Claim Management

www.470claims.com

Ep 7 - Kevin Reilley and Justin Hancher, HOVER Inc. Jan 29, 2019

“At its core, HOVER is a machine-learning technology that transforms smartphone photos of a home into a scaled, interactive 3D model.” - Kevin Reiley

(click to tweet)

Every company strives for a great customer experience.

But often times, being a customer can be a pain. From calling support to scheduling an appointment—the tasks required to be a customer can, more often than not, feel like work.

But what if in today’s technologically-driven economy—there is a shifting customer experience? That, by empowering the customer to actually do some of the work, you make their experience better overall.

This is what the HOVER team has uncovered in their service. That the customer is fully capable and motivated to use their technology, much more so than going through the archaic motions of assisting adjusters on site.

On today’s episode of FNO: InsureTech, we are joined by Kevin Reiley and Justin Hancher from the HOVER team. HOVER is a 3D technology company that creates fully measured, customizable 3D models.

Tune in to this episode to hear Kevin and Justin discuss what they’ve learned about the modern-day consumer, so you can apply those teachings to your product or service.

“The insured wasn’t aware of how the settlement number was being derived.” - Kevin Reiley

(click to tweet)

The FNO: Tips

HOVER can benefit other industries outside insurance (ex: home inspections, mortgage financing, real estate, etc.)
There is a rising trend of 3D modeling technologies enabling the policy holder to take pictures and thus—assist in the claims process
- Nearly 90% of homeowners are adopting this technology
- Creates transparency - homeowner sees all the measurements firsthand
- Homeowners are also able to use the 3D model for other projects
Millennials would rather take pictures themselves than spend time on the phone or have someone on site
Accuracy is most important: decreases cycle times and reduces both known and unknown costs
Empowering the homeowner to participate actually produces more detailed information of the interior
Inaccuracy in the underwriting industry is due to carriers using public data sets
3D modeling technologies like HOVER output into any CAD program, saving any professional time from the get-go

Fourseventy Claim Management

www.470claims.com

Ep 6 - Elevate Conference Preview Jan 25, 2019

“Elevate is where business gets done.” - Dustin Barrington

(click to tweet)

On today’s episode of FNO: InsureTech, we are joined by Dustin Barrington, Director of Product Marketing at Xactware Solutions, to discuss the upcoming conference Elevate.

Tune in to this episode to hear about everything from the conference itinerary to what Rob and Lee will be presenting about!

You can learn more about Elevate here

Fourseventy Claim Management

www.470claims.com

Ep 5 - John Hall, President of Audit Services Inc. Jan 18, 2019

“Claims are a linear process. They move from A-Z, but they don’t always take the same path to get there.” - John Hall

(click to tweet)

If you spend any time in the insurance world, you’re bound to hear the sentiment that a vehicle claim is distinctly different than a property claim. But is this true?

It turns out that while a property claim has more information to fill in, there are still the same questions being asked. The customization of a property is no different than the drilling down to what part needs fixing inside a vehicle.

That’s why on today’s episode of FNO: InsureTech, we are joined by John Hall, President at Audit Services Inc. to discuss how claims fit into the auto insuretech space, where we see technology driving their position, and why they are no different than property claims.

Tune in to this episode to hear John’s insights, so you can speak both the languages of property and auto claims.

“As more and more things become automated—those claims that are an exception to the automation process need to go somewhere.” - John Hall

(click to tweet)

The FNO: Tips

Even with all the technologic automation, there still exists the need for human labor
In automobiles, innovation yields safer cars but higher costs to repair
Studies show that a new auto technology takes 30-40 years to make its way through the fleet of U.S. vehicles
In general, rate of change is slower than people think
Contrary to popular belief, most vehicles accidents occur in the city (not the highway)
Understand that the average home loss is small
Many carriers are prioritizing automation over accuracy
The most successful carrier partnerships are the ones born early in the process
Follow up with all parts of your workflow to find where the gaps are
There will always be a need for in-person claim adjustment

Fourseventy Claim Management

www.470claims.com

Ep 4 - Matt D. Fatheree, CEO of Fourseventy Claims Jan 02, 2019

“There’s always going to be a place for the field adjuster.” - Matt Fatheree

(click to tweet)

Everybody wants the new, shiny object.

And in the insuretech world, it’s no different. Each year—we see new technology solutions rising to the surface, and the conversation at conferences turning towards the next best thing. But is this really where our focus should be?

When we integrate technology into our business, unexpected challenges get put in front of us. The quality of technology is in how effectively it can anticipate and deal with these roadblocks. Often times, the bells and whistles distract us from assessing this.

On today’s episode of FNO: InsureTech, we are joined by Matt Fatheree—President, CEO of Fourseventy Claims—to discuss his experience integrating technology solutions into his company.

Tune in to this episode to hear about the hurdles, so you know what to expect moving forward.

“The problem now is—in our view of the world—the process doesn’t fit the new technologies that are emerging. We have a very old claims process.” - Matt Fatheree

(click to tweet)

The FNO: Tips

There is no all-in-one solution that currently exists for the insuretech space
More than drones, the smartphone has significantly impacted insuretech
There are many hurdles to using drones: pilot licensing, data usage, upload limitations, etc.
Tying new insuretech systems requires more labor than one would think
The claims process is very outdated, typically operating in 7-day cycle times
Accuracy is just one part of the equation—we have to pick up speed and reduce cost
It’s easy to find the new technologies, but onboarding a labor force to be culturally bought in is challenging
Dealing with data collection and processing always presents struggles - the technology should primarily make this process easier
Innovation will force field adjusters to find work in the virtual assistance roles

Fourseventy Claim Management

www.470claims.com

Ep 3 - Caribou Honig, Co-Founder of InsureTech Connect Jan 02, 2019

“Claims is one of the ripe areas (particularly in the short and medium term) for application of technologies.” - Caribou Honig

(click to tweet)

There are distinct categories in the world of insurance.

You have the incumbent carriers, the giant Googles and Amazons, and then the niche insuretechs like Hover and Lemonade. How these three species of company interact with each other is the dance we are witnessing today.

That’s why on today’s episode of the FNO: InsureTech, we are joined by the godfather of insuretech, Caribou Honig. Caribou is one of the cofounders of the prominent conference InsureTech Connect, and brings his expertise of all things related to insuretech—from theorizing about Amazon’s most recent purchase of Ring to understanding how drones have impacted the claims paradigm.

Tune in to this episode to hear Caribou’s perspective, so you can more accurately view the world of insuretech.

“In the battle between the incumbents and the tech titans, watch what happens to the insuretechs. They may be what tips the scale in one favor or the other.” - Caribou Honig

(click to tweet)

The FNO: Tips

Attend conferences where business gets done rather than just intellectual enjoyment
Look at cloud computing, APIs, drones, and augmented reality as examples of technology infiltrating insurance
An API enables the user to have both best-in-class and integrative options
Look at the app Tomorrow as an example of a fintech-insuretech hybrid
Many non-insurance companies want to be in the supply chain to serve insurance providers
Keep an eye on the big moves Google, Amazon, and Apple are making to understand how they’re approaching the insurance industry
Understand that carriers themselves want to adopt new technology faster they are
Build muscles for both risk management and risk-taking

Fourseventy Claim Management

www.470claims.com

Ep 2 - Brett Goldberg, Former CEO of SPEX Jan 02, 2019

“The claim is the moment where the insurance product or insurance company shines or fails.” - Brett Goldberg

(click to tweet)

Every company has a unique customer journey.

In most cases, the touchpoints exist at the time of payment, and there are clear exchanges of value. But with insurance, the equation isn’t so simple. We pay our insurance so that in case something happens, we can get the help and coverage we need.

That moment when a crisis occurs and we file our claim is the moment the customer truly interacts with the company. And that interaction may or may not have technology embedded in it.

So today, on FNO: InsureTech, we are joined by Brett Goldberg, the CEO at Spex to discuss the intersection of claims and technology. Spex is a platform that enables adjusters to essentially replace their clipboards and graph paper to more accurately document property inspections.

Tune in to this episode to hear Brett’s views on the what it takes to be a successful insuretech company, and where the future of insuretech is headed!

“The more preventative data you have—the better off you’re going to be.” - Brett Goldberg

(click to tweet)

The FNO: Tips

Make sure your technology isn’t just tech for tech’s sake, but rather solving real problems
At its core, the insurance industry operates as a financial institution, managing risk/reward
Claims are the moment when the insurance company/product either shines or fails
Solidify your company’s identity - product/service, technology, etc.
Very few technology companies know what they’re getting into when entering the insurance space
Attract strategic customers willing to get in front of the adoption curve with product benefits
Look at Hippo and Lemonade as examples of newer, edgier carriers
In property insurance, 80% of the claims volume is increasingly needing to be standardized in the way the data is captured
Sensory technologies (ex: measuring flood levels) will become critical in the years to come

Fourseventy Claim Management

www.470claims.com

Ep 1 - Dan Moore, SVP Head of Operations of QBE North America Jan 02, 2019

“Claims is always an emotional experience. And there’s opportunities to improve the human side and the process side.” - Dan Moore

(click to tweet)

A crisis occurs and we panic.

Flood, storm, tornado, you name it—our gut reaction is to crumble into the fetal position and worry about our future. When we finally garner the energy to file that insurance claim, we’re met by the carrier’s system.

For the insurance side of things—this is the opportunity to provide a helping hand. How can you help the person get the help they need?

On today’s episode of FNO: InsureTech, we are joined by Dan Moore—the SVP Head of Operations of QBE—to discuss what role technology and human labor plays during this pivotal moment.

Tune in to this episode to hear Dan’s insights about insuretech to have a more holistic understanding of the space.

“Insuretech is the application of new technology to disrupt or modify all or parts of the insurance value chain.” - Dan Moore

(click to tweet)

The FNO: Tips

Improvements to the claims process can be anywhere from first notice of loss to conclusion of the claim
Most people in the claims world began as adjusters and worked their way up that ladder
insuretech solutions should bring technology to better the emotional experience of claims
Engagement is more important than duration in a claims process
When you keep the customer informed, you are able to manage expectations which lowers stress levels
Understand that everyone from the VC to startup will have a different definition of insuretech
Some current technologies changing the claims space: smartphones, photo capture, drones, and AI
A team must be able to pilot experiments and pivot with the often conflicting data that initially comes in
Most insuretech companies have more of a technology-focused background than that of insurance
Watch out for consolidation of companies across capabilities

Fourseventy Claim Management

www.470claims.com

Ep 0 - Welcome to FNO: InsureTech Jan 02, 2019

“So often we look at this technology and ask: how are we going to settle these claims quicker and more accurately.”

(click to tweet)

People need insurance.

But people don’t need the often outdated systems surrounding traditional insurance systems. This is where Insuretech comes in—the sprouting industry sector that brings robust technologies to improve the sometimes boring, paperwork-filled experience of the insurance world.

We’re talking drones, robots, cameras—those technologies that take what a human can do and multiply it by a thousand, ten-thousand, and even more.

So today, on the FNO: InsureTech, we are diving deep into the world of insuretech. In this episode, we unpack the vision of our podcast—how we are going to explore the intersection of insurance technology and claims.

Tune in to this inaugural episode to hear about many of the key players and where insuretech and claims intersect.

There’s a tension in the air—both on the vendor and carrier side—because few people have a good picture of what this is going to look like 5-10 years down the road.”

(click to tweet)

The FNO: Tips

The more a system adopts machine-learning, the less human labor is required
When in doubt, follow what the tech giants are doing (Google, Amazon, etc.)
Carriers are currently seeking out technology to mitigate the claim altogether
- Ex: Water flow detection devices to track water loss
People theorize Insuretech—as an industry—is moving slower but the disruption will be greater
Customers are happiest when there is no claim altogether
Technological uncertainty has created a tension between the vendor and carrier
Check out the companies: Hover and QBE to prepare for future episode

Fourseventy Claim Management

www.470claims.com

Hosted by Rob Beller and Lee Boyd

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