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    Education

    FILO Podcast

    FILO Podcast continues the conversations started at FILO Conference and carries them throughout the year. Todd Elliott hosts the podcast and interviews key influencers in the world of church production to talk about ideas that affect all of us involved in pulling off weekend services.

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    Latest Episodes:
    what limits tomorrow? May 03, 2016
    Show notes

    History Nerd alert! I just finished watching “The Roosevelts” on Netflix. It is the story of the Roosevelt family, told through the lives of Theodore, Franklin, and Mrs. Roosevelt, whose maiden name was Roosevelt, by the way. They were fifth cousins, so no big deal. It was a fascinating story, but the thing that stood out to me was something that Franklin Roosevelt said during his presidency and is now printed on his grave: "The only limit to a realization of tomorrow will be our doubts of today." As a tech person working in the local church, I don’t want to believe that this is a real statement and it hits a little too close to home. When I think about all the things I wish were better; gear, people, budgets, leadership, etc, I want to think that others are keeping them from moving forward. What I imagine about them isn’t really important. Yet, if FDR’s quote is true, what doubts of today are holding back what it could be like tomorrow? When it comes to team dynamics, have I given up on someone? Do I question whether someone wants to volunteer or not? Have I stopped speaking up in meetings because I’m afraid of what people might think? Or do I overreact in meetings out of fear because I don’t want to get burned again? Have I stopped dreaming about the new things we can do with newer technology because someone always says we don’t have enough money, so why bother? More often than not, I meet technical artists in the local church who have become cynical. And it isn’t a pretty sight. The doubts of today have caught up with them. The doubts of today have become the lens that they view everything through. The doubts of today have become the realized tomorrow. Where does tomorrow limit out for you? What fears, worries, or doubts of today are keeping your capacity unnecessarily low? What fears have you given in to? How have your fears of today shaped your current reality?


    you can handle it! Apr 12, 2016
    Show notes

    There are times when I get annoyed by people complaining about how early the call time is. Or how late a rehearsal goes. Not to feed into too much of a stereotype, but most of the people I’m thinking about aren’t tech people. For me, getting there in enough time to make sure everything is ready is just part of the deal of doing weekend services. Likewise, staying late is a part of the bargain. If we want to do something well, we shouldn’t leave until it is done right. I was reading in the new testament the other day, and I came across the passage where Paul talks about God not putting us in situations we couldn’t handle. 1 Cor 10:13 "No temptation has overtaken you except what is common to mankind. And God is faithful; he will not let you be tempted beyond what you can bear. But when you are tempted, he will also provide a way out so that you can endure it." I used to associate this verse with the idea of adversity, temptation, or tough situations. This most recent time, it struck me in an altogether different way. If you’ve read my blog posts or heard me speak or know me at all, you know that I’m very passionate about the fact that technical artists are created uniquely, unlike anyone else. Not only that, but we should embrace it, even celebrate it. Putting 1 Cor 10:13 into this context takes on a different meaning. God created you to be someone and something that only you can handle. He didn’t put you in a situation that you couldn’t handle. He put you in a situation he designed you to be able to handle with his help. One that you were made for. The body of Christ is made up of a vast collection of gifted people; all different from each other; all designed for the situations each one of us finds ourselves in. God didn’t design a teaching pastor to arrive early to make sure all the lighting cues are accurate. That would not be a situation they could handle; just like sitting at Starbucks preparing a message would not be a situation many of us could handle. Next time you are discouraged by being the last one out of the building or frustrated that no one else cares to arrive early, remember that if everyone could handle being a tech person, God would have designed us all as tech people. Instead, in His wisdom, He designed us all for specific situations, that only we could handle. Be thankful that God has put you in a situation that you can thrive in and was designed for.


    pre-flight check Apr 06, 2016
    Show notes

    I was getting for a flight to Germany recently, and I happen to be sitting in the airport right next to the plane I was about to get on. While I was sitting there, I noticed the pilot walking around, checking various systems around the plane. As a passenger on that plane, it made me feel great about getting on it and putting my life in the hands of that pilot. Then I started thinking about the pilot. How many times has he done the exact same walk around the plane? He seemed a little older than me, so I’m guessing he’d been doing it for 20+ years. The same walk. Looking at the same pieces of gear. Over. And over. And over again. Regardless of how many times he has done that walk, he continues to do his best, because he knows that lives depend on it. It doesn’t hurt that his life depends on it also, but that also works to my advantage. OK, so the production work I do generally doesn’t involve having hundreds of people’s lives in my hands, but I think there’s a lot to learn here. How many times should I watch a new video to make sure it plays correctly? Every time. How many times should I do a line check prior to the band arriving to make sure everything is plugged in properly? All the time. How many times should I review my lighting cues to make sure there aren’t any distracting transitions? Each. And. Every. One. Always. While there are parts of doing production that can be dangerous, for the most part leveraging technology for the local church is about creating a distraction-free environment. If we don’t nail it, nobody dies. However, if we don’t nail it, technology isn’t transparent, letting people focus on the content. In my opinion, if people realize that technology is involved, we aren’t doing our best. If they are distracted by production and we haven’t gone through our pre-flight checklist, then we definitely aren’t doing our job. Regardless of how many times I need to check something, I need to. We have been entrusted with people’s time. They don’t have to come to church. They don’t have to come to our church. I know that most people don’t attend church based on the production values of the church, but if we aren’t creating an environment where people can focus on the content of the Gospel, why would they stick around?


    when there’s no light at the end of the tunnel Mar 30, 2016
    Show notes

    I’m working with some great people right now that are some of the hardest working people I know. Super responsible. Striving for excellence in every area. Kicking butt and taking names. Unfortunately, they are all overworked. System upgrades, routine maintenance, volunteer recruiting, set changes…the list could go on forever. And it tends to. There is no end in sight. Almost every tech person I’ve ever met, looks at this pile of work and sucks it up, and keeps moving forward. That is until they crash and burn. I think it is probably pretty universal, that when you can see light at the end of the tunnel, most of us can push through to get something done. The difficult part is when there is no light at the end of the tunnel. Or maybe worse still, the tunnel has no end. And maybe even worse, you’re surrounded by people who keep telling you it will let up any moment. So what do you do in this situation? Let yourself off the hook. For me, I have to be really honest with myself and realize that I can’t do everything. Over the years, I’ve had to sit down and figure out what I can reasonably accomplish in the time I have. After that, I need to let it go. Easy, right. Communicate what can be accomplished. Once I’ve figured out what I can accomplish in a normal week, I need to tell my boss. Most people have no idea how you spend your time. Educate them. Give them a glimpse of how you spend each hour of your week. Help them see how insane it can be. Plan for light at the end of the tunnel. Figure out when the crazy times will be. Work yourself up to them. For the non-crazy times, make sure you create space to catch your breath. If you don’t figure it out, nobody else will. With your boss's help, don’t let events get planned on certain days during that time. Make sure there isn’t a women’s conference piled on top of a men’s conference, on top of a children’s conference, on top of a…you get the idea. This type of planning can’t happen in a vacuum. You must have your leadership on board with this idea. And you can’t have your leadership on board until you’ve figured out what you can accomplish and you’ve talked to them on a regular basis about the realities of how much it takes to get work done. Life is a series of tunnels, not one long tunnel. If you are a leader of people, it is important to not just keep your people in the tunnel all the time. They need to see daylight. To get the most from your people, they need space to think and dream. They need to not always be reacting. They even need a say in which tunnel we are going to dig and which ones we are going to stay out of. To get the most from your teams, they can’t just stay underground forever. They need breaks. Sure, they need to work hard too. But if all they ever do is work hard, eventually, they will get worn out and that will be the end. They will force the end of the tunnel. Working really hard with no let up is a recipe for failure. You'll never make it to the end of the tunnel. I want to be a part of a team and a part of a work environment where we work hard, but then can have light at the end of the tunnel from time to time.


    choice and discipline Mar 23, 2016
    Show notes

    Having worked at Willow Creek for over 10 years, I would often talk to people who were visiting from other churches. As I was giving people tours of the production spaces, I would often get comments about how “easy” it must be to do production at Willow, since we had everything we could ever want. While being far from true, I was never quite sure how to respond. Now that I’ve been gone for some time, and spent more time with other churches, and seeing how they do production, I think I have something to say. I listen to audiobooks a lot in the car, and I was just re-listening to “Good to Great” by Jim Collins, and this statement really resonated with me. "Greatness is not a function of circumstance, but of choice and discipline.” - Jim Collins This is the response I have been searching for. For me, it has never mattered if there were 100 people in a room or 10,000. I’m going to handle my responsibility the same. I’m going to come in early to make sure everything is checked and working before everyone gets there. I’m going to be concerned with preventing audio feedback regardless of the event, size, or who is in attendance. When I moved from Kensington Community Church to Willow Creek, someone asked me what it was like to do productions in such a large room. It hadn’t even crossed my mind. The goal is to do great work. Period. A big difference I see between how Willow Creek does production and churches that are struggling with production is the second half of Jim Collin’s statement: choice and discipline. This is about setting expectations for how we want the production to go; making the choice to set up effective processes for getting results, then having the discipline to keep doing the process week after week. A few weekends ago, there was a portion of the service that I was working on that required lots of work to get right. I think we talked through a particular transition 4 or 5 times, then during our run-through, we walked through it another 4 or 5 times. At a certain point, I felt like the volunteers were looking at me like “Can you please go away?” We were all a little frustrated with each other. However, in the end, we nailed it and that moment went flawlessly every time. Because we chose to hold ourselves to a high standard, then had the discipline to work it until we got it right, we experienced a little piece of greatness that morning. Greatness in production isn’t something that just happens, it is a choice, that takes massive amounts of discipline to follow through on. Your church deserves it.


    it never hurts to ask Mar 16, 2016
    Show notes

    My wife used to work for a guy who would always ask the question “What can you do for me?” The context was generally in a situation where he was paying for a service…a rental car, hotel room, plane ticket, you get the idea. It would usually make me uncomfortable when he would do it, but he said the worst they can say to him is “no”, which means he is paying the listed price for the service, which he was already prepared to do. The best thing that could happen is that he gets a little something extra. The other day, I thought I’d give it a try...twice. The first time, the person behind the counter was helpful, but there was nothing they could do for me. The second time, in a totally different situation, I scored all kinds of extra goodies. What does this have to do with anything? Maybe a couple of things…at least it did for me at the moment. When I’m working with creative artists to pull off a service, there are many times that someone’s idea can’t totally be done the way they are asking, or at least if it were changed slightly, it would be way easier. It might even be more effective. Over the years, there are so many examples of me not asking or searching for alternate options at this moment. The thought didn’t even cross my mind to at least explore the possibilities beyond the initial idea. The worst that can happen is that we execute the idea in the original way it was proposed, which I would have had to figure out if I hadn’t asked. The best that could happen is that we come up with something way better; a solution that we worked on together and that we can be unified as a team while doing. If asking means that it has the potential to be amazing, what is keeping me from asking? The second observation I took away from my experience is that I don’t generally ask God “What can you do for me?” It feels presumptive. And God already has a plan - so why would I bother? After all, He knows how everything is going to go down, so I’m not even going to think about asking. The thing I learned from my simple initial experience of asking “What can you do for me?” is that it led to a nice conversation and a chance to connect with another person. The situation I was asking about didn’t change, but it felt great to at least try. So many times I don’t ask God because I assume what I’m asking for isn’t realistic or isn’t worth asking about. When I asked the question for the second time, the response I received was the polar opposite. I put myself out there and asked, and I got what I asked for and then some. I’m pretty sure the second person I asked the question to wasn’t spending all day thinking about making sure I got great service and then all the extra stuff she threw in. She gave me those things because I was willing to ask. What if God had a few things up his sleeve that he is just waiting for us to ask him for? I think the second person even had a great time surprising me. It seemed like she got a ton of joy out of the experience. To give someone the chance to bless you, or to give God an opportunity to willingly give you the things you ask for, can have an amazing outcome not only for you but also for the other person. Why not ask the question? Why not take a risk and see what happens? Whether it is with your co-workers or with God, you never know when someone is going to say yes. It can’t hurt to ask.


    more than troubleshooting Mar 09, 2016
    Show notes

    The other day, I had to put my troubleshooting skills to the test. I have to say that it is one of my favorite parts about being involved in production. Having a problem and needing to solve it. I don’t know that I love the pressure of a service about to start while I’m trying to figure something out, but there’s something about the adrenaline and the satisfaction of a successful conclusion. I don’t think I’m alone in this aspect of being a technical artist in the local church. Many people I know love pulling off seemingly impossible tasks or coming to the rescue at the last moment, solving a problem only we know how to solve. This is essential to the role we’ve taken on, but it is just the tip of the iceberg when it comes to being the tech person our churches need us to be. Here are just a few unrelated thoughts I’ve been having about what it means to be successful as a technical artist in the church or anywhere else. Develop People You can know all the gear in the world, but if you don’t know how to develop others, you will only go so far. If you are only thinking about the task in front of you, you aren’t looking into the future on how to expand the capacity of your team. For most in the church production space, what our church needs from us can’t get done without the help of volunteers, and volunteers can’t help if they haven’t been trained in a skill, or given vision for how production can help advance the mission of the church. When Something Goes Wrong, Communicate This is a lesson I learned a long time ago and it is something I see get missed by most tech people. When there is feedback or the lyrics are slow or a light goes out, these are all great opportunities to build trust with your leadership. It seems counter-intuitive, but if you are the first one to bring up how we missed that graphic and we’ll fix it for the next service, your leaders know that you realized there was a problem and you have a solution so that it doesn’t happen again. If your senior pastor needs to point out that something went wrong, he is wondering if you noticed or even care. If you acknowledge a mistake first, you are letting people know that you know it wasn’t right. Acknowledging isn’t enough, you need to have a plan for how it won’t happen again. This is the language of leaders. Be Prepared The Boy Scouts have really helped me on this one, so I can’t take full credit. Being prepared is one of the key ways to advance production wherever you are. If you aren’t ready for rehearsal, there is only so much that the people on stage can do to make the service or performance good. If production isn’t ready, it doesn’t matter how prepared other people are because the graphics aren’t correct or the mix is bad or the lighting is distracting. There is a reason that most touring concerts take time to rehearse ahead of time to get all the cues down and figure out what needs to be on the screens when. They do it so that people who bought a ticket have a great experience. In the church, when you’re dealing with changing content on a week-to-week basis, this is a little unrealistic. But what would it look like for us to be better prepared for next weekend’s service? Isn’t the content of our services worth us being fully ready for rehearsals to start? When I think about all of the skills required to be a technical director in the local church, it goes far beyond the details of audio, video, and lighting. While these are the foundations for being successful in production, developing people, communicating with leaders, and being prepared are what separate out average production from excellence.


    leadership and the battle of waterloo Mar 02, 2016
    Show notes

    I’m pretty sure you’ve figured out by now that I love history. I can’t get enough of it! There are so many lessons from the events of the past that can be learned from and I like thinking about ways to apply these lessons to my own situation. I just finished reading an account of the battle of Waterloo, the defining battle between Britain and France to close out the Napoleonic Era Wars. There are a bunch of great leadership lessons in the whole scope of this part of history, that could probably fill blog entry after blog entry. For the purposes of this blog, we are going to look at just one. In 1815, the musket was still by far the weapon of choice for the infantry. With luck, they could fire 3 shots in a minute. That’s during perfect conditions. The other big challenge with muskets is they were highly inaccurate. The further away you get from your target, the more likely it was that you were going to miss your target. Not that war is ever pretty, but this slow rate of fire made it very ugly for the people trying to stay alive. Often times you had to wait until the enemy was very close before you fired to make sure you actually hit something. Then they were right on top of you, which meant you got your bayonet ready and charged ahead. Frankly, I can’t even imagine it. During some of these battles, it could be very easy for officers to stay back and let their men do all the work. The soldiers in the trenches knew which officers had their back and which didn’t. Here’s a great excerpt from the book I just read: Officers were expected to lead by example. Rifleman Costello, of the 95th, said the troops divided officers into two classes, the ‘come on’ and the ‘go on.’ “And with us,” he said, ”the latter were exceedingly few in numbers”. Rifleman Plunket once told an officer, “The words ‘go on’ don’t befit a leader, Sir." The Duke of Wellington, who lead the Allies to a successful victory over the French always seemed to be where the action was, leading his men by example. Did that mean that he was doing front-line work? No. It did mean that he wasn’t afraid to get his hands dirty, also no. For me personally, this is a really difficult line to find. How do you make your team feel like you are in it with them, and not get buried by the details and miss the big picture that all leaders need to pay attention to? ‘Come on’ implies that you are leading the charge, and fortunately, in our case, it generally isn’t to fill the breach. If you are starting a new initiative, are you willing to do what it takes to set an example for your people? If some hard work needs to be done, are you willing to jump in and stay until it gets done? ‘Go on’ suggests that you can’t be bothered. It implies that you are above what needs to be done. ‘Go on’ makes me wonder if you are committed to what we are doing…like you are hanging back to see what happens. Maybe so you can blame the failure on someone else, or perhaps so you can take the credit if it succeeds. In the example of the battle of Waterloo, a classic example of ‘go on’ was William, Prince of Orange of the Netherlands. Wellington was forced to put him in charge of many of his troops, and the prince ended up sending many of his men to their death. He was at the back telling them to ‘go on’ and attack the French, making poor decisions and not thinking of his people but only his only glory. How hard can it be, just go get ‘em! The only thing that eventually stopped the slaughter of the Prince of Orange’s men was the Slender Billy getting shot and taken off the battlefield.


    what might go wrong Feb 24, 2016
    Show notes

    I just had a conversation with my friend and fellow technical artist Joy about an event coming up that we are both working on. She asked me what I was looking forward to most about it. My first thought was all the things that I’m worried about that could go wrong. How unfortunate, but how true. Anytime a big event is coming up, I keep wondering what I have forgotten and who is going to pay the price for my mistakes. Not only that - but what is going to happen that I can’t plan for? Those things that no one has control over. I don’t know about you, but I feel super responsible for things going well. Whether they are in my control or not. If it has anything to do with production, I feel responsible. So leading up to any event, my job is to think about what might go wrong and come up with plans to handle the unknown. The unknown. It is the scariest part of doing a production. For our regular weekend services, we are basically repeating the basic template each week. For stuff like Christmas or Easter or a youth retreat or VBS, that’s when things start getting a little bit scary. The real challenge for me is to embrace the unknown and not let it ruin my experience. There are a ton of things that will go really well, and there will be some things that don’t go well. I need to embrace all of it. To celebrate the amazing things. And when the unexpected happens, do my best and go after a solution. If you’ve survived any length of time as a technical artist, especially in the local church, you have had to figure out things on the fly. You’ve had to learn to think quickly and stay calm at the same time. God made us this way; to help solve problems, to react to the unknown, the response to the unexpected. If Joy were to ask me the question again, I think my answer would be that I’m looking forward to how our team will respond to each moment; the planned and the unplanned. And that I am embracing the unknown and can’t wait to see what it is. One thing’s for sure, I’m not going to let the fear of the unknown ruin my expectations of all the good that will happen. Bring it on!


    there will be pain Jan 24, 2016
    Show notes

    One of my favorite verses in the Bible is Job 5:7 “As the sparks fly upward, man is born to trouble." Now that I see it in writing, it seems kind of depressing; my favorite verse is about how inevitable trouble is. I like to think of it as being realistic. There will be pain. I can choose it or it can happen to me...the pain of regret.


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