Stay ConnectedC-Suite Conversations on AI and Strategy. Join industry analyst Michael Krigsman for unfiltered discussions with the leaders shaping the future of business. From AI implementation to digital transformation, hear directly from CIOs, CTOs, CEOs, and more from the world’s largest companies. No scripts. No PR fluff. Just real questions from our live audience and honest answers from the C-Suite.
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#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidia
What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI.
If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview.
The conversation includes these topics:
-- About Michael Kagan, CTO, of NVIDIA
-- What is the metaverse or omniverse?
-- On digital twin applications in the metaverse (or omniverse)
-- On computing platforms and the metaverse (or omniverse)
-- On AI and the metaverse (or omniverse)
-- On collecting data for advanced digital simulations
-- On federated learning and autonomous vehicles
-- On differences between smart manufacturing digital twins and the metaverse (or omniverse)
-- On cloud computing platforms, data centers, and the metaverse (or omniverse)
-- On cryptocurrencies and the metaverse
-- On how the metaverse (omniverse) will change distributed computing and data storage
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Read the complete transcript: https://www.cxotalk.com/episode/cto-view-cloud-metaverse
Michael Kagan has been NVIDIA's CTO (Chief Technology Officer) since May 2020. He joined NVIDIA through the acquisition of Mellanox, where he was CTO and a co-founder of the company, founded in April 1999. From 1983 to April 1999, Kagan held a number of architecture and design positions at Intel Corporation. Kagan holds a BSc. in Electrical Engineering from the Technion — Israel Institute of Technology.
#BrandLoyalty #CustomerExperience
For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports.
How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating customers as a relationship rather than a transaction.
In this episode, we talk with Alex Chang, the Chief Marketing Officer of the San Francisco 49ers, for practical lessons on brand loyalty that we can apply to our organizations.
The conversation includes these topics:
-- On working in sports branding for the 49ers
-- Why is fan experience important?
-- How do the 49ers create fan loyalty?
-- Create customer loyalty by building customer relationships
-- How to use data and analytics to cultivate loyal customers?
-- Building a mission and purpose to drive customer satisfaction and create happy customers
-- How the 49ers segments customers in their football marketing
-- Issues and challenges when using data and analytics to drive fan engagement
-- What is the relationship between brand promise and customer experience?
-- How can people outside the sports business take lessons from the 49ers’ loyalty programs?
-- How can marketers build an emotional connection with existing customers?
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Read the complete transcript: https://www.cxotalk.com/episode/brand-loyalty-lessons-san-francisco-49ers
Alex Chang is in his third season with the 49ers and serves as chief marketing officer. In his role with the team, Chang leads all areas of marketing including brand strategy, creative, media, social, digital, content production, game presentation, events and corporate communications.
Prior to joining the 49ers, he served as the head of partnership marketing for Samsung. Prior to that, Chang worked at elite marketing agencies. He was vice president at Wasserman where he advised global brands on their sports and entertainment partnerships. He also served as vice president at IMG College. Chang became an industry expert while at American Express, where he spent 13 years in various marketing roles including vice president of sports and entertainment marketing and vice president of U.S. advertising.
#metaverse #digitaltransformation #digitaltwin
Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment.
Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy,
The discussion includes these topics:
-- About the book Radically Human
-- Accenture Tech Vision research findings
-- On technology planning and enterprise CTO strategy
-- Culture change and the “forever beta” mindset
-- Advice to CIOs on technology transformation
-- Enterprise adoption and the metaverse
-- When will the enterprise adopt the metaverse?
-- What is the role of digital twins in the metaverse?
-- What prevents enterprises from adopting new technologies and mindsets?
-- Advice to CIOs on enterprise technology transformation
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Read the complete transcript: https://www.cxotalk.com/episode/technology-strategy-2023-metaverse
Paul Daugherty is Accenture's group chief executive – technology & chief technology officer. He leads all aspects of Accenture's technology business. Paul is also responsible for Accenture's technology strategy, driving innovation through R&D in Accenture Labs and leveraging emerging technologies to bring the newest innovations to clients globally. He founded and oversees Accenture Ventures, which is focused on strategic equity investments and open innovation to accelerate growth. Paul is responsible for managing Accenture's alliances, partnerships and senior-level relationships with leading and emerging technology companies, and he leads Accenture's Global CIO Council and annual CIO and Innovation Forum. He is a member of Accenture's Global Management Committee.
Paul also served as chairman of the board of Avanade, the leading provider of Microsoft technology services, for five years and remains on the board of directors. He serves on the boards of Accenture Global Services Limited, the Computer History Museum and the Computer Science and Engineering program at the University of Michigan. He also sponsors Accenture's partnership with Code.org, which is focused on bringing Computer Science education to students around the world.
Paul is co-author of the highly acclaimed book Human + Machine: Reimagining Work in the Age of AI (Harvard Business Review Press, 2018), a management playbook for the business of artificial intelligence. He is also the co-author of the forthcoming new book Radically Human: How New Technology is Transforming Business and Shaping Our Future (Harvard Business Review Press, April 2022).
What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you.
To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine."
We are joined by guest co-host, Dr. David A. Bray, Distinguished Fellow with the Stimson Center, a foreign policy research institute located in Washington, DC.
The conversation includes these topics:
-- About life in Ukraine today
-- Maintaining professional communities during time of conflict
-- Maintaining professional IT technology deliverables during times of conflict
-- How can global IT providers help Ukraine?
-- Business continuity planning in the Ukraine conflict
-- What kinds of investment does Ukraine need to rebuild?
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Read the full transcript: https://www.cxotalk.com/episode/ukraine-information-technology-2022-resilience-leadership
Konstantin Vasyuk has been developing the Ukrainian IT industry as the Executive Director of the IT Ukraine Association, the largest association of the tech industry in Ukraine. Prior to heading the IT Ukraine Association, he held the position of Director of Public Projects at the IT company Itera Ukraine. For more than 5 years he was the head of the IT committee of the European Business Association.
Dr. David A. Bray is a Distinguished Fellow with the Stimson Center. He is Principal at LeadDoAdapt Ventures and has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005, Executive Director for a bipartisan National Commission on R&D, providing non-partisan leadership as a federal agency Senior Executive, work with the U.S. Navy and Marines on improving organizational adaptability, and with U.S. Special Operation Command’s J5 Directorate on the challenges of countering disinformation online. He has received both the Joint Civilian Service Commendation Award and the National Intelligence Exceptional Achievement Medal.
#DataScience #CustomerExperience
Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.
In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business goals?
To address these questions and more, we speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud. This episode explores how Albertsons, with over $62 billion in revenue and 325,000 employees, uses data across the company to improve operations and deliver better and more personalized products and services to customers.
The conversation includes these topics:
-- On data collection for customer experience
-- On data sources that drive customer insights
-- On how to use data science for customer experience and personalization
-- On ethical considerations of data in customer experience
-- On data science talent and the data team at Albertsons
-- On building a data culture
-- On using data science to deliver business value
-- On aligning data strategy and business strategy
-- On the Chief Data Officer role
-- On customer experience metrics and measuring data performance
-- On using data to deepen customer relationships and customer loyalty
Read the complete transcript: https://www.cxotalk.com/episode/data-strategy-customer-experience-google-albertsons
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Danielle Crop is the Senior Vice President and Chief Data Officer at Albertsons and is responsible for building and executing a world-class central data strategy that delivers benefits for the customer regardless of whether they shop in store or on the company’s digital platforms. Her work uses machine learning and advanced data science capabilities to enhance performance across Albertson’s businesses and markets.
Bruno Aziza is Head of Data and Analytics at Google Cloud. He specializes in scaling businesses & turning them into global leaders. He has helped companies of all sizes: startups, mid-size, and large public companies. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) and AtScale. He was at Business Objects when they went IPO (after acquiring Acta and Crystal Reports, and before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant.
#WomenInTech #GenderDiversity
How can women achieve success and thrive in executive leadership positions?
We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership.
During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gender equality, diverse teams, and successful leadership.
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Read the full transcript: https://www.cxotalk.com/episode/women-leadership-lessons-deloitte-executive-chair
The discussion covers these topics:
-- About Jane Foutty, Executive Chair of Deloitte
-- What are key skills for female business executives?
-- How can business leaders balance conflicting priorities?
-- How to inspire a bold vision?
-- Importance of positive attitude
-- How can companies attract more female leaders?
-- How can we recruit Latina women to boards of directors?
-- How can companies support women and diverse teams?
Janet Foutty is executive chair of the board of Deloitte, the largest professional services organization in the United States. Janet has held this role since 2019 after serving as chair and CEO of Deloitte Consulting LLP. Janet is also a member of Deloitte’s Global Board of Directors and chair of the Deloitte Foundation. Previous experience includes leading Deloitte’s Federal and Technology businesses, which grew exponentially through organic growth, acquisitions, and the launch of numerous businesses including Deloitte Digital.
Janet is a passionate advocate for diversity, equity, and inclusion (DEI); women in technology; and the need for science, technology, engineering, and mathematics (STEM) education.
#CustomerExperience #DigitalTransformation #CitizensFinancialGroup
Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.
We discuss these topics:
-- About the Chief Experience Officer role at Citizens Financial Group
-- What is customer experience?
-- CX strategy and creating a positive customer experience
-- Customer experience and digital transformation initiatives
-- Foundations of customer experience strategy at Citizens
-- How to improve phone-based customer service?
-- Customer experience and the metaverse
-- Trust is the foundation of customer experience
-- How do you measure customer experience?
-- What are the challenges of digital transformation?
-- How do digital transformation strategy and customer experience come together?
-- Role of data in customer experience and digital transformation
-- How to use personalization to create offers to which customers will respond?
-- How to make customer experience and digital transformation efforts successful?
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Read the complete transcript: https://www.cxotalk.com/episode/customer-experience-digital-transformation
Beth Johnson is Chief Experience Officer (CXO) of Citizens Financial Group, Inc. Johnson leads an organization focused on improving customer experience by advancing the bank’s overall capabilities in customer analytics and digital. Specific areas of responsibility include digital experience design, enterprise customer analytics, customer experience, organizational transformation, brand and advertising, communications, and payment strategy. She joined Citizens in October 2013 as head of Corporate Strategy.
#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficer
The Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boots Alliance, talks about customer experience, data, and digital transformation.
The conversation includes topics related to this digital transformation initiative:
-- Digital Customer Experience at Walgreens Boots Alliance
-- About Walgreens Boots Alliance
-- What is digital customer experience?
-- What are the components of digital customer experience strategy?
-- How do you invest and measure the digital transformation of customer experience?
-- How does personalization affect in-store customer engagement?
-- What is the role of data in digital customer experience?
-- What is the Chief Technology Officer role in the business aspects of customer experience?
-- How does Walgreens Boots Alliance think about talent management in technology?
-- Advice for business leaders on translating customer experience to digital?
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Read the full transcript and see more of CXOTalk: https://www.cxotalk.com/episode/digital-customer-experience-walgreens-boots-alliance
As Walgreens Boots Alliance’s global chief technology officer, Mike Maresca leads and coordinates the strategic technology decisions across the enterprise in areas including cloud, enterprise architecture, engineering, data & analytics, and platform. In his role as CTO, he’s implementing digital technologies to realize WBA’s vision to be the leading partner in reimagining local healthcare and wellbeing for all. His global team is also redefining how the company innovates to be cloud-powered, platform-led, customer obsessed, and data-driven. Mike has been with WBA since June 2020.
#womenintech #diversity
For all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.
The conversation includes these topics:
-- About Suja Chandrasekaran
-- About Diana McKenzie
-- On the importance of gender diversity in the workplace
-- What are the challenges of gender equality and workplace diversity for executive women?
-- How can parents support their children and promote equality and diversity?
-- How can organizations overcome the challenges of diversity in the workplace?
-- What is the impact of working from home on a woman's career path?
-- What should companies do to improve gender balance?
-- How should women respond to gender bias?
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Read the complete transcript and see related shows: https://www.cxotalk.com/episode/leadership-how-support-women-technology#_Toc98758074
Suja Chandrasekaran is Senior Executive Vice President, Chief Information and Digital Officer of CommonSpirit Health, which had 2021 revenue of $33.3 billion and 150,000 employees. Previously, she served as chief of information and digital technology at Kimberly-Clark Corporation, Walmart Inc., and Nestlé S.A. Suja received a master’s degree in business systems from Monash University, Melbourne, Australia, and a bachelor’s degree in engineering from the University of Madras, Chennai, India.
Diana McKenzie is a Board member of Vertex Pharmaceuticals, MetLife, and other organizations. From February 2016 until April 2019, she served as Chief Information Officer of Workday, Inc., a cloud-based financial and human capital management software company. From 2004 through February 2016, she held roles of increasing responsibility at Amgen Inc., a biotechnology company, most recently serving as Senior Vice President and Chief Information Officer. Ms. McKenzie served for 17 years at Eli Lilly and Company, a pharmaceutical company, in various leadership roles, focused on drug development, reducing time to market and improving technology and security standards.
#CustomerLoyalty #BrandLoyalty #ecommerce #cx
Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.
The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.
The discussion includes these topics:
-- About FTD
-- On customer loyalty and customer experience
-- On the components of customer experience
-- On the building blocks of customer loyalty
-- On the technology elements and martech stack used to create customer loyalty
-- On how to understand the customer
-- On the future of technology for creating customer loyalty
-- On how to build customer trust that leads to loyalty
-- On advice for creating customer loyalty and brand loyalty
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Read the complete transcript and see more: https://www.cxotalk.com/episode/ceo-perspective-how-build-customer-loyalty-2022
Charlie Cole is Chief Executive Office of FTD, the modern florist collective, where he oversees people and operations. Before joining FTD, Charlie served as the first Global Chief eCommerce Officer for Samsonite while simultaneously serving as Chief Digital Officer for Tumi.
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