Stay ConnectedLIVE, unfiltered conversations on AI and related topics with senior business and technology leaders from the world’s largest companies. We invite you to participate in these live discussions and ask your questions to the guests.
Subscribe to the CXOTalk newsletter to receive notifications about upcoming live shows: https://www.cxotalk.com/subscribe.
Hosted by well-known industry analyst Michael Krigsman.
Copyright: ยฉ Copyright (c) 2019 by Cambridge Publications, Inc.
Is your organization stuck in AI pilot purgatory? CIO strategic advisor Tim Crawford reveals how enterprise AI is fundamentally transforming the CIO role, and why the decisions you make today will determine which IT leaders succeed tomorrow.=======Please support our sponsor Emeritus: Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/=======In CXOTalk episode 898, Tim breaks down the massive multi-dimensional impact AI is having on CIOs: from daily operations and decision-making to board-level relationships and business transformation. You'll discover why efficiency gains are just the beginning, and how strategic CIOs are leveraging AI to drive real business outcomesโnot just run technology projects.๐ RESOURCES:๐ท Show notes and resources: https://www.cxotalk.com/episode/the-cios-new-mandate-enterprise-ai๐ท Newsletter: www.cxotalk.com/subscribe๐ท LinkedIn: www.linkedin.com/company/cxotalk๐ท Twitter: twitter.com/cxotalk๐ฏ KEY TAKEAWAYS:- How AI is changing the CIO's day-to-day responsibilities and strategic influence- Why 75% of AI projects fail to prove ROI (and how to avoid this trap)- The critical difference between efficiency plays and transformational innovation- Why change management is now the CIO's #1 responsibility for AI success- The truth about Chief AI Officer roles vs. strategic CIO positioning- How to escape AI pilot purgatory and achieve measurable business outcomesโฑ๏ธ TIMESTAMPS:00:00 ๐ค The Role of AI in Transforming the CIO's Responsibilities05:40 ๐ Overcoming AI Pilot Purgatory and Achieving Business Outcomes11:20 ๐ Navigating the AI Hype and Embracing Innovation12:21 ๐ค Adapting Business Operations for AI Integration13:20 ๐ Measuring AI Value and Business Outcomes22:35 ๐ Security and Governance in AI Implementation24:07 ๐ค Challenges in AI Governance and Data Management26:03 ๐ผ AI's Impact on Business Processes and Workforce28:58 ๐ Sustainability, Partnerships, and AI Proof of Concept Challenges35:16 โ๏ธ Balancing Business Objectives and AI Project Success38:39 ๐ค The Importance of Relationships and Process Understanding43:56 ๐ค AI Ownership, Decision-Making, and Vendor Relationships46:26 ๐ค Strategic Use of External Partners in Organizations49:33 ๐ค The Role of AI in the C-Suite51:16 ๐ Closing Remarks and Upcoming Events๐ก ABOUT CXOTALK:CXOTalk connects you with the world's most innovative business leaders, senior executives, and experts sharing insights on AI, digital transformation, leadership, and innovation. Every episode brings you actionable strategies from those leading change in their organizations.#CIO #ArtificialIntelligence #AITransformation #DigitalTransformation #ITLeadership #BusinessStrategy #EnterpriseAI #TechnologyLeadership #CXOTalk #ExecutiveLeadership #AIStrategy #ChangeManagement #Innovation #BusinessOutcomes๐ If you found this valuable, please LIKE and SHARE with your network.
Please support our sponsor Emeritus:
Explore executive education programs from Emeritus, in collaboration with top universities:
https://cxotalk.partner.emeritus.org/
=======
Will Grannis, Chief Technology Officer of Google Cloud, explains Google's vision for agentic AI and multimodel LLMs, including these key topics on CXOTalk #897:
-- The latest AI news from Google
-- Why "AI as judge" determines whether your agent deployment scales or stalls
-- How regulated industries have an unexpected advantage in agent adoption
-- The hidden organizational rules that break agent workflows
-- Why generic AI models alone provide zero competitive differentiation
-- How multimodal AI changes customer support from chat to visual problem-solving
-- The evaluation architecture behind successful agent deployments
-- Why CEOs must participate directly in AI experimentation
๐ท Show notes and resources: https://www.cxotalk.com/episode/google-clouds-cto-inside-the-ai-strategy
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
#agenticai #cxotalk #googlecloud
Chapters:
00:00 ๐ค Google's AI Strategy and Agent Development
04:07 ๐ Gemini Enterprise: Google's Unified AI Platform
08:21 ๐ Best Practices for Agent Deployment and Future Trends
11:25 ๐ก Modernizing Customer Support with Multimodal Experiences
13:24 ๐ค AI as a Judge: Evaluating and Automating Decision Processes
16:55 ๐ง Continuous Improvement Through Small Adjustments
17:15 ๐ค The Evolution and Challenges of AI Agents
18:57 ๐ ๏ธ Task-Specific vs. Role-Based AI Agents
25:00 ๐ข Organizational Challenges in AI Agent Implementation
28:58 ๐ค Customizing AI for Industry-Specific Applications
31:20 ๐ Practical AI Integration for Businesses and Public Services
38:24 ๐ Challenges and Success Factors in AI Deployment
41:27 ๐ค The Role of Leaders in AI Adoption
43:25 ๐ Multimodal AI and NanoBanana
45:17 ๐ฎ Practical AI Development and Future Trends
Is your AI built on quicksand? Learn how bad data, poisoned datasets, and deep fakes threaten your AI systems, and what to do about it.
In this episode of CXOTalk (#896), AI luminaries Dr. David Bray and Dr. Anthony Scriffignano reveal the hidden dangers lurking in your AI foundations. They share practical strategies for building trustworthy AI systems and escaping the "AI quicksand" that traps countless organizations.
๐ฏ KEY TAKEAWAYS:
๐ท Show notes and resources: https://www.cxotalk.com/episode/escape-ai-quicksand-data-misuse-misadventures-and-mal-intent
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 ๐ค Understanding AI Quicksand and the Challenges of Data
02:16 โ ๏ธ The Five Ms of AI Risks and Practical Examples
07:12 ๐ก The Disconnect in AI Adoption and the Importance of Purpose
09:46 ๐ค The Challenges and Risks of Generative AI
14:28 โ๏ธ Ethical and Intellectual Property Concerns in AI
16:30 ๐ก๏ธ Responsibility and Oversight in Ethical AI
20:22 โ๏ธ Liability and Critical Thinking in AI Services
22:12 ๐ AI Regulation and Consumer Advocacy
25:55 ๐ค Future Directions in AI Development
30:59 ๐ค Exploring AI's Potential and Limitations
33:03 ๐งช Data Poisoning and Its Implications
40:07 โ ๏ธ Addressing AI Risks and Perception of Reality
41:38 ๐ The Evolution of Data Analysis and Critical Thinking
44:36 ๐ง Teaching Critical Thinking and AI Critique
46:36 ๐ค Embodied AI, Data Misuse, and Global AI Perspectives
50:57 ๐ค The Evolution of Work and AI's Role
52:59 ๐ AI's Positive Impact on Healthcare and Society
56:23 ๐ Hope and Resilience in the Age of AI
#AI #ArtificialIntelligence #DataScience #AIEthics #MachineLearning #DataPoisoning #GenerativeAI #EnterpriseAI #AIStrategy #DigitalTransformation #CyberSecurity #AIRegulation #FutureOfWork #TechLeadership #CXOTalk
AI luminary and former Group CEO of Technology at Accenture, author Paul Daugherty, offers a hard-hitting take on enterprise AI and consumer-grade artificial intelligence on CXOTalk episode 895.
He examines what's working, where companies stall with their AI transformation, and what new technology trends leaders should monitor.
Peer into the future of AI and see the importance of responsible AI development.
๐ท Show notes and resources: https://www.cxotalk.com/episode/ai-reality-check-what-works-and-whats-new
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
#AITransformation #ArtificialIntelligence #BusinessStrategy #ResponsibleAI #Innovation #EnterpriseAI #Leadership #DigitalTransformation #AIStrategy #ExecutiveLeadership #cxotalk
00:00 ๐ Paul Daugherty's Career and Current Roles
01:52 ๐ค AI Reality Check: Hype vs. Reality
05:51 ๐ Generative AI's Impact on Work and Organizations
07:11 ๐ฑ Challenges and Early Adoption of AI in Organizations
08:46 ๐ Invasiveness and Organizational Transformation with AI
13:40 ๐ AI Applications and Measuring Business Value
18:14 ๐ฏ Focusing on Impactful Use Cases in AI
19:48 ๐ค AI Deployment Challenges and Talent Transformation
24:23 ๐ Prerequisites and Challenges in AI Adoption
25:56 ๐ค Defining Failure in AI Projects
29:43 ๐ผ AI's Role in Private Equity and Investment Analysis
33:55 ๐ Future Trends Beyond AI and AGI
35:07 ๐ค AI's Impact on Data Management and EMR Systems
36:56 ๐ AI's Influence on Jobs and Responsible AI Practices
40:15 ๐ Future Technologies and Personal Reflections
How did Salesforce build a $200B company by declaring war on "software"? Branding expert Laura Ries (author of "Strategic Enemy") reveals why the world's best brands choose strategic enemies to dominate their markets.
Laura explains the counterintuitive positioning strategy behind iconic brands like Tesla, Chick-fil-A, and White Claw. Learn why opposition creates clarity, how visual hammers make brands unforgettable, and why line extensions destroy established brands.
KEY TOPICS:
๐ท Show notes and resources: https://www.cxotalk.com/episode/the-branding-manifesto-choose-your-enemy-win-the-war
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 ๐ Introduction to Strategic Branding and Positioning
00:58 ๐ฏ The Power of a Strategic Enemy in Branding
07:13 ๐ค Challenges and Context in Branding Strategies
10:35 ๐ The Link Between Branding and Customer Experience
13:45 ๐ฏ Strategic Positioning and Differentiation
18:31 โ๏ธ The Power of Contrast in Branding
19:51 ๐ป The Role of Branding in IT and Organizational Alignment
21:46 ๐ฏ Perception, Leadership, and Differentiation in Branding
25:13 ๐ Strategic Focus and the Power of Defining a Brand
28:02 ๐ The Power of Repetition in Branding
30:01 ๐ Specialization and Category Leadership
32:37 ๐จ Visual Hammers and Minimalistic Branding
37:58 ๐จ The Power of Visual Hammers in Branding
41:31 ๐ข Strategic Branding for Companies and Products
44:48 ๐ Building Personal and Leadership Brands
47:13 ๐ถ๏ธ The Power of Consistency in Branding
48:05 ๐ Strategic Responses to Market Disruption
54:14 ๐๏ธ Branding Principles and Podcast Advice
#Branding #Marketing #BusinessStrategy #CXOTalk #LauraRies #CMO
In cybersecurity, identity has become the primary attack vector. We explore identity in CXOTalk 892, with the CEO of RSA Security, Rohit Ghai, who explains how stolen credentials, social engineering, and AI-enabled impersonation break defenses. And what boards, CISOs, and executives must do now.
What youโll learn:
-- Why credential theft remains the #1 initial access vector and what โphishing resistantโ MFA actually requires
-- How attackers bypass MFA via help desk social engineering and voice impersonation, and how to stop it
-- Managing identity across the joinerโmoverโleaver lifecycle to close high-risk gaps
-- The โassume breachโ mindset: zero trust, least privilege, and blast radius reduction
-- The CISOโs evolving mandate: business vs. technology, board communication, and risk quantification
-- AI in cyber: sword, shield, and attack surface, and the changing economics of attack vs. defense
-- Ransomware beyond backups: data theft, response playbooks, and legal/PR readiness
Who should watch:
Board members, CEOs, CISOs, CIOs, and security leaders who seek clear actions to improve resilience without slowing the business.
๐ท Show notes and resources: https://www.cxotalk.com/episode/rsa-security-ceo-ai-identity-board-level-cybersecurity
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
#Cybersecurity #IdentitySecurity #MFA #ZeroTrust #CISO #BoardGovernance #AI #Ransomware #RiskManagement #CXOTalk
00:00 ๐ Understanding Identity in Cybersecurity
03:51 โ ๏ธ How Identity is Breached
10:46 ๐ก๏ธ Improving Identity Security
13:03 ๐ Social Engineering and MFA Vulnerabilities
16:02 ๐ก๏ธ Protecting Personal Information and Identity
19:43 ๐ฉโ๐ผ The Evolving Role of CISOs in Cybersecurity
26:38 ๐ The Role of Regulation in Improving Data Privacy and Cybersecurity
28:51 ๐ Reframing Cybersecurity as Cyber Resilience
35:11 ๐ก๏ธ Practical Recommendations for Combating Phishing and Social Engineering
38:00 ๐ค The Role of AI in Cybersecurity
41:59 ๐ฐ Economics of AI in Cybersecurity
44:25 ๐ข Board-Level Cybersecurity Strategy
49:08 ๐ก๏ธ Understanding Ransomware and Response Framework
50:56 ๐ RSA Security's Focus Areas for Cybersecurity
52:47 ๐ข Closing Remarks and Call to Action
Learn how a unified Zoho platform and centralized data analytics reduced app sprawl, speed decisions, and improved customer experience for Zoho customer Nuvia Dental. The discussion provides a practical playbook for leaders seeking fewer apps, stronger data integrity, and clear ROI.
๐ท Show notes and resources: https://www.cxotalk.com/episode/data-first-operations-a-zoho-playbook-for-measurable-outcomes
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 ๐ Nuvia Smiles' Growth and Zoho Integration
03:53 ๐ค Collaboration Between IT and Business Teams
07:41 ๐ Data as the Core of Business Transformation
11:34 ๐ ๏ธ Simplifying Processes with Zoho
13:10 ๐ Centralizing Data and Ensuring Compliance
18:10 ๐ Benefits and Advice for Simplification
#Zoho #CXOTalk #TechLeadership #DataAnalytics #DigitalTransformation
Too often, AI breaks in the wild. Why? CXOTalk 890 dissects the adversarial economy with Steven C. Daffron (fintech private equity leader) and Anthony Scriffignano (distinguished data scientist), hosted by Michael Krigsman.
Discover the challenges of **ai implementation** and the strategies needed to navigate the **future of work** in an AI-driven world. Stay informed with expert insights on CXOTalk.
What youโll learn:
๐ท Full episode and summary: https://www.cxotalk.com/episode/ai-misadventures-and-the-adversarial-economy
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
#ArtificialIntelligence #AIEthics #AdversarialAI #DigitalTransformation #CXOTalk #privateequity
00:00 ๐ค Introduction to AI and the Adversarial Economy
04:38 ๐ง Philosophical and Technical Insights into AI Misadventures
08:20 ๐ค Adversarial AI and Ethical Challenges
10:27 โ๏ธ Balancing Ethics, Privacy, and AI Development
12:16 ๐ Philosophical Perspectives on AI and Responsibility
16:03 ๐ค Challenges in Designing Resilient AI Systems
20:45 ๐ Data Quality and Concept Drift in AI Systems
22:24 ๐ผ AI in Investment and Operational Strategy
25:13 ๐ผ Challenges in AI Investment and Returns
27:22 ๐ Financial Frameworks and Technical Oversight in AI
32:35 โ๏ธ The Red Queen Problem in AI Innovation
34:13 ๐ค Navigating Influences and Decision-Making in Innovation
38:16 ๐ Challenges in AI Strategy and Global Collaboration
40:57 ๐ Data Protection and Ethical Challenges
44:08 ๐ค Balancing AI Development and Data Protection
45:19 โ๏ธ AI Liability and Governance Challenges
50:56 ๐ Governance vs. Law in AI Development
Is AI coming for your job? Boston Consulting Group's Global Lead for People and Organization, David Martin, reveals the truth about workforce disruption, survival strategies, reskilling, and the future of work.
With only 20% of employees effectively using AI tools despite 80% expressing excitement, discover why adoption is failing and what leaders must do differently.
๐ฏ Key Insights You'll Gain:
-- Why software developers and white-collar workers face unexpected AI disruption
-- The shocking adoption gap: 51% frontline vs 85% leadership usage
-- How to transform employees into "managers of AI agents"
-- Why India's 92% AI adoption dwarfs the US's 64% - and what it means
-- The critical cognitive skills that will determine career survival
๐ Featured Research:
David shares exclusive findings from BCG's global AI at Work study covering 10,000+ employees, revealing surprising patterns in adoption, fear, and success factors.
๐ท Full episode and summary: https://www.cxotalk.com/episode/ai-workforce-disruption-rewriting-the-future-of-work
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 ๐ค AI's Impact on Jobs and Organizations
01:48 ๐ Workforce Shifts and AI Adoption Challenges
04:22 ๐ก Adoption and Value Realization in AI
08:21 ๐ค AI's Impact on Employee Behavior and Training
10:08 ๐งโ๐ป Emotional Attachment to AI and HR Governance
13:13 ๐ Adoption, Vision, and Cognitive Skills for AI
18:15 ๐ง The Evolving Role of Creativity and Cognitive Skills in the Workplace
19:20 ๐ค Managing AI Agents: A New Workplace Dynamic
21:09 ๐ข AI's Impact on Leadership and Workplace Structures
22:47 ๐ The Role of Leadership in Vision and Strategy
24:27 ๐ป The Expanding Role of the CIO
27:33 ๐ค AI Adoption and Leadership's Role in Driving Change
34:47 ๐ Rethinking Workflows and Organizational Structures
37:21 ๐ค AI's Impact on Jobs and Education
41:44 โณ The Time Dividend and Strategic Use of AI
46:06 ๐ค AI's Role in Consulting and Tailored Solutions
49:33 ๐ Challenges and Opportunities in AI Adoption Across Organizations
53:25 ๐ Optimism for AI's Future Impact
When AI systems hallucinate, run amok, or fail catastrophically, the consequences for enterprises can be devastating. In this must-watch CXOTalk episode, discover how to anticipate and prevent AI failures before they escalate into crises.
Join host Michael Krigsman as he explores critical AI risk management strategies with two leading experts:
โข Lord Tim Clement-Jones - Member of the House of Lords, Co-Chair of UK Parliament's AI Group
โข Dr. David A. Bray - Chair of the Accelerator at Stimson Center, Former FCC CIO
What you'll learn:
โ Why AI behaves unpredictably despite explicit programming
โ How to implement "pattern of life" monitoring for AI systems
โ The hidden dangers of anthropomorphizing AI
โ Essential board-level governance structures for AI deployment
โ Real-world AI failure examples and their business impact
โ Strategies for building appropriate skepticism while leveraging AI benefits
Key ideas include treating AI as "alien interactions" rather than human-like intelligence, the convergence of AI risk with cybersecurity, and why smaller companies have unique opportunities in the AI landscape.
This discussion is essential viewing for CEOs, board members, CIOs, CISOs, and anyone responsible for AI strategy and risk management in their organization.
Subscribe to CXOTalk for more expert insights on technology leadership and AI:
๐ท Full episode and summary: https://www.cxotalk.com/episode/when-ai-goes-off-the-rails-an-executive-action-plan
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 ๐ค Introduction to AI Challenges and Expert Backgrounds
01:08 โ ๏ธ Understanding Generative AI and Its Risks
07:11 ๐ Trust, Skepticism, and Responsible AI Deployment
10:51 ๐ค AI Risk Management and Corporate Integration
14:01 โ ๏ธ AI as Insider Threat and Workforce Adaptation
20:09 ๐ค AI as a Sparring Partner and Policy Implications
21:52 โ๏ธ AI Regulation and Public Trust
25:27 โ ๏ธ AI Risks and Corporate Governance
29:41 ๐ Agent Management and Spatial Web Protocols
31:45 ๐ AI in Space and Business Applications
33:28 ๐ AI Policy Creation and Regulation
40:02 ๐ฑ Opportunities for Smaller AI Players
42:04 ๐ค AI Innovation and Edge Computing
43:28 ๐ Future of Jobs and Data Stakeholderism
49:42 โ๏ธ Ethics, Misconceptions, and Trust in AI
53:05 ๐ Closing Remarks and Gratitude
53:21 ๐
Upcoming Shows and Farewell
#AI #ArtificialIntelligence #AIRisk #AIGovernance #EnterpriseAI #AIStrategy #CyberSecurity #DigitalTransformation #AIRegulation #GenerativeAI #AIHallucination #RiskManagement #CXOTalk #TechLeadership #AIEthics
Art Hu, Global CIO at Lenovo, shares proven strategies for implementing AI at scale in one of the world's largest technology companies. Learn how to navigate uncertainty, build organizational agility, and drive real business value from AI investments.
In this episode, you'll learn:
Key insights covered:
โ Agility as competitive advantage: Accept that AI technologies chosen today won't remain cutting-edge in six months. Build organizational agility instead of seeking guaranteed outcomes.
โ Reframe the AI conversation: AI automates specific tasks within jobs, not entire positions. Leaders must help teams decompose roles and reconstruct them around uniquely human contributions.
โ Create environments, not mandates: Lenovo built hundreds of approved AI agents across legal, marketing, finance, and HR. When employees experiment with relevant tools, they naturally request advanced training.
โ Leadership requires hands-on experience: Senior executives must personally engage with AI tools to lead effectively. You cannot manage what you don't understand.
Art Hu oversees technology strategy for a company selling four devices per second globally. His dual perspective as both Global CIO and Chief Delivery & Technology Officer provides unique insights into bridging the gap between AI potential and practical business outcomes.
Perfect for: CIOs, CTOs, business executives, and technology leaders navigating AI transformation in their organizations.
๐ท Full video episode and summary: https://www.cxotalk.com/episode/lenovos-global-cio-advice-on-scaling-ai-managing-global-uncertainty-and-ai-nomics๐ท Newsletter: www.cxotalk.com/subscribe๐ท LinkedIn: www.linkedin.com/company/cxotalk๐ท Twitter: twitter.com/cxotalk00:00 ๐ค Lenovo's AI Strategy and Integration02:52 ๐ก AI Investment Strategy and Agility09:32 ๐ Technological Evolution and New Possibilities12:20 ๐ The Importance of Reskilling in the AI Era17:26 ๐ค Overcoming Fear of AI Replacing Jobs20:00 ๐ป The Evolving Role of Software Engineers in the Age of AI23:39 ๐ญ AI's Impact on Industries and Regulatory Challenges25:43 ๐ค Understanding Generative AI's Strengths and Weaknesses28:40 ๐ข The Role of Technology in Business Contexts29:45 ๐ AI's Impact on Leadership and Adaptability36:27 โ๏ธ The Human Element in AI and Chess38:15 ๐ป Lenovo's Role in AI and Hybrid Cloud42:40 ๐ AI-nomics and Ethical Considerations45:57 ๐ AI's Role in Addressing Global Challenges47:03 ๐ค Ethical Considerations in Outsourcing AI50:05 ๐ Challenges and Strategies for CIOs in Scaling AI
#AI #ArtificialIntelligence #DigitalTransformation #CIO #Leadership #EnterpriseAI #Lenovo #TechLeadership #AIStrategy #FutureOfWork #CXOTalk
Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning.
Key Topics Covered:
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
๐ท Episode takeaways: https://www.cxotalk.com/episode/zendesk-ceo-on-ai-in-customer-experience-what-works-what-doesnt-and-whats-next
00:00 ๐ค Introduction to Zendesk and AI in Customer Support
01:04 โ๏ธ The Realities and Challenges of AI Implementation
05:32 ๐ Zendesk's Transformation and the Future of AI in Customer Support
09:21 ๐ Transitioning to AI: Challenges and Reactions
11:23 ๐ค AI in Customer Support: From Reactive to Proactive
16:38 ๐ Transparency and Use Cases in AI Decision-Making
19:12 โ
The Role of Quality Assurance in AI-Driven Customer Service
21:39 ๐ค AI Adoption and Industry-Specific Applications
28:05 ๐ค Balancing AI and Human Touch in Customer Service
31:16 ๐ค AI as a Strategic Differentiator in Customer Experience
35:22 ๐ Evolving Metrics and Challenges in AI-Driven CX
38:27 ๐ AI's Broader Implications and the Future of Work
42:33 ๐ The Role of Data in AI Development
45:33 ๐ค AI's Impact on Jobs and Customer Experience
47:52 ๐ Preparing for the AI Era and Data Privacy
#AI #CustomerService #CustomerExperience #Zendesk #ArtificialIntelligence #CX #CustomerSupport #DigitalTransformation #CXOTalk #TechLeadership #cxotalk
What does it take to keep global financial markets stable during extreme volatility and AI-driven trading? Chris Isaacson, Chief Operating Officer of Cboe Global Markets, the world's largest options market exchange, reveals the high-stakes playbook for building resilient systems, people, and processes that handle over a trillion messages a day without failure.
In CXOTalk episode 885, we go behind the scenes of one of the world's largest exchange operators to learn how they prepare for and manage market crises. Chris shares concrete strategies and the leadership mindset required to operate in an environment where nanoseconds and trillions of dollars are on the line.
Topics Discussed:
Building Holistic Resilience: The framework of "resilient people, processes, and platforms."
Preparing for Volatility: The "2X rule" for engineering systems to handle extreme scenarios.
Managing AI Risk: How to control AI-driven trading by focusing on effects, not intent.
Leadership Under Fire: The critical importance of composure and a codified cultural framework.
The Future of Trading: The operational realities of moving toward a 24/7 market.
Chris Isaacson is the Executive Vice President and Chief Operating Officer of Cboe Global Markets, one of the world's leading derivatives and securities exchange networks. He oversees all of Cboe's technology, operations, and risk management.
๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
๐ท Episode notes: https://www.cxotalk.com/episode/inside-the-worlds-largest-options-exchange-where-milliseconds-mean-millions
Video Chapters:
[00:00] Introduction to Cboe Global Markets and the Importance of Resilience
[01:04] Building Resilient Systems, Teams, and Processes
[10:01] Handling Market Volatility and Preparing for Extreme Scenarios
[13:15] Role of a COO in Maintaining Market Stability
[14:14] Lessons from Market Crises and Risk Management
[16:41] Generative AI and Risk Controls in Financial Markets
[19:33] Managing Risks in AI-Driven Trading
[23:53] The Evolution and Limits of Trading Speeds
[27:52] Leadership During Market Turbulence
[29:53] Exploring 24/5 and 24/7 Trading in Financial Markets
[35:35] Leadership and Building a Global Team Culture
[37:42] Navigating Market Volatility and Personal Reflections
[40:25] Efficiency and the Role of Data in Financial Markets
[43:02] Managing Risk and Educating Investors in Derivatives Trading
[49:00] Future of Markets: Cross-Asset Trading, Digital Assets, and AI
The generative AI revolution has created an insatiable demand for efficient, powerful computing. How is a key industry leader like AMD navigating this critical inflection point?
In CXOTalk episode 884, Michael Krigsman sits down with Mark Papermaster, CTO and Executive Vice President of AMD, to explore the future of AI infrastructure.
Discover AMD's strategy for winning in the AI era, which hinges on a tight integration of hardware and software, a commitment to open ecosystems, and a relentless focus on energy efficiency.
Mark shares invaluable insights for technology leaders on the rise of hybrid AI, the future of tailored language models, and the leadership practices required to foster innovation and agility in this fast-paced environment.
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๐ท Newsletter: www.cxotalk.com/subscribe
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
๐ท Episode: https://www.cxotalk.com/episode/inside-amds-ai-strategy-with-evp-and-cto-mark-papermaster
====
00:00 ๐ AMD's Journey and AI Evolution
03:34 ๐ง AMD's Strategy in the AI Era
09:38 ๐ค Building Expertise and Collaborating with AI Leaders
11:40 ๐โโ๏ธ Agility and Cultural Transformation at AMD
15:25 ๐ค Navigating AI Infrastructure Challenges
19:13 ๐ฎ The Future of AI: Tailored and Efficient Models
19:36 ๐ค AMD's AI and Product Innovations
20:50 ๐๏ธ AMD's Internal AI Adoption and Development Process
23:51 ๐ AMD's Technology Strategy and Sustainability Goals
30:01 ๐ฑ Energy Efficiency and Technological Milestones
31:07 ๐ค Holistic Design and Competition in AI Technology
34:39 ๐ฃ๏ธ Leadership, Communication, and AI Integration
40:03 ๐ง Exploring Reasoning Models and Computational Challenges
43:12 ๐ AMD's Global Expansion and AI Strategy
47:01 ๐ฎ Future Trends in AI and Agentic AI Applications
50:12 ๐ค The Role of Agentic AI in Enhancing Efficiency
52:07 ๐ก Advice for CIOs and CTOs in the AI Era
54:06 ๐ค Closing Remarks and Future Outlook
AI expert Nate B. Jones joins Michael Krigsman on CXOTalk episode 883 to discuss prompting strategies and how they impact the performance of large language models (LLMs). Learn how to use ChatGPT to generate better results and understand the importance of AI prompt engineering.
Discover effective methods to improve AI productivity using proper prompting techniques.
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#AI #PromptEngineering #CXOTalk #Leadership #ArtificialIntelligence
In episode 882 of CXOTalk, Michael Krigsman sits down with Kevin De Liban, founder of TechTonic Justice and former legal aid attorney, who reveals the shocking truth about AI's impact on vulnerable communities.
De Liban shares how 92 million low-income Americans now have critical life decisions, such as healthcare, housing, employment, and government benefits, that are determined by algorithms that often fail catastrophically.
Drawing from his groundbreaking 2016 legal victory in Arkansas, where he successfully challenged an algorithm that devastated the lives of disabled Medicaid recipients, De Liban exposes the myth of AI neutrality and demonstrates how these systems reflect the biases and incentives of their creators. He explains why self-regulation and "ethical AI" initiatives often fail when they conflict with business interests, and why effective regulation is crucial.
What you'll learn:
This conversation challenges conventional wisdom about AI adoption and offers essential guidance for executives, developers, and policymakers navigating the intersection of technological innovation and social responsibility.
Whether you're a C-suite executive, technology professional, policymaker, or concerned citizen, this discussion provides crucial insights into one of the most pressing issues of our time: ensuring AI serves humanity rather than harming those who need protection most.
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Subscribe to CXOTalk: www.cxotalk.com/newsletter
Read the episode summary and transcript: www.cxotalk.com/episode/ai-failure-injustice-inequality-and-algorithms
Learn more about TechTonic Justice: www.techtonicjustice.org
How do you transform a tech giant into an AI-first (or AI-native) organization? In CXOTalk episode 881, Cisco's President and Chief Product Officer, Jeetu Patel, reveals the blueprint for building AI-native companies in 2025.
Discover why AI won't replace your job โ but someone using AI better than you will. Learn how Cisco is revolutionizing its entire operation, from engineering to customer support, with artificial intelligence at the core.
Key topics covered:
Patel shares candid insights about jailbreaking AI models, the importance of "market-in" thinking, and why he spends 2-3 hours nightly learning with AI. Plus, hear his perspective on global AI partnerships and why regulatory restraint is crucial for maintaining competitive advantage.
Whether you're a C-suite executive, technology leader, or business strategist, this conversation delivers actionable strategies for thriving in the AI era.
๐ Subscribe for more enterprise AI insights
๐ง Get the CXOTalk newsletter: www.cxotalk.com/subscribe
๐ฌ Share your AI transformation questions below
Read the episode summary: https://www.cxotalk.com/episode/how-to-build-an-ai-first-enterprise-from-culture-to-code#AI #ArtificialIntelligence
#DigitalTransformation #CXOTalk #Cisco #EnterpriseAI #Leadership
AI strategist and TikTok commentator Nate B. Jones joins CXOTalk host Michael Krigsman to explain the high-stakes race among OpenAI, Google, Meta, and others to advance large language models.
The discussion explores token economics, model specialization, and hands-on prompting skills every executive needs to translate AI progress into business results.
Watch Episode 880 now and subscribe for weekly conversations with top tech leaders.
๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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๐ท Read the summary and key points: https://www.cxotalk.com/episode/inside-the-ai-arms-race-llms-economics-and-strategy
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 The Evolution of the AI Arms Race
02:11 Diverging Strategies in AI Development
07:14 Economic and Business Impacts of AI
13:20 The Role of Specialization and Prompting in AI Usage
16:17 Building Relationships with AI and Shifting Mindsets
23:01 Maximizing Value from AI Interactions
24:09 Operationalizing AI for Business ROI
26:14 The Next Generation and AI's Evolution
31:18 Human Psychology and AI's Persuasive Power
35:24 Exploring Cognitive Parasitism and Model Personalities
37:53 Comparing AI Models and Their Applications
39:47 Specialized AI Models for Coding and Learning
40:31 Exploring LLM Ecosystems and Tools
44:30 Economics and Efficiency of LLMs
48:55 Challenges and Norms in AI Usage
52:47 Wrapping Up with Gratitude and Reflections
53:08 Announcements and Farewell
Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.
Our guest is Damon Covey, General Manager of UCC at GoTo.
Learn more at: www.goto.com
๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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๐ท Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 AI's Role in Customer Communication
01:19 Examples and Benefits of AI in Small Business
05:49 AI Receptionist and the Future of Virtual Workforce
08:33 Benefits of AI Receptionists and Virtual Workforce
11:27 Deployment and Integration of AI Systems
17:11 Collaboration Between AI and Human Workforce
20:00 Ensuring Privacy and Security in AI Systems
21:16 The Future of AI: Personalization and Actionability
22:28 Closing Thoughts and Mission Statement
Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!
Learn more from www.poweredby.agency
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๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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๐ท Read the summary and key points: https://www.cxotalk.com/episode/ai-agents-for-small-business-winning-in-2025
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๐ท Twitter: twitter.com/cxotalk
00:00 Democratizing AI for Small to Medium-Sized Businesses
02:38 Technical Architecture and AI Agent Implementation
07:59 Use Cases and Ethical Considerations
11:14 The Evolution and Capabilities of AI Agents
13:27 Practical Use Cases and Optimization of AI Agents
18:43 ROI and Democratization of AI Agents for SMBs
#aiagents #smb #smallbusiness #cxotalk
Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.
AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his team unifies IT, product, data, security, and marketing under one roof, giving sponsors, sites, and patients a single, seamless platform. He outlines responsible AI governance with legal, medical, privacy, and security leaders. He shows how predictive tools speed recruitment, sharpen protocol design, cut dropout risk, and support image interpretation while physicians keep the final judgment.
Watch to learn
โข How a unified tech-product structure cuts cost and removes friction
โข Steps for enterprise-wide AI oversight in a regulated environment
โข Real use cases for AI in recruitment, imaging, and trial optimization
๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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๐ท Read the summary and key points: https://www.cxotalk.com/episode/ai-in-clinical-trials-what-you-need-to-know
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 ๐งฌ The Role of AI in Clinical Trials
01:18 ๐ Unified Roles and Seamless Experiences
10:45 ๐ Customer Concerns and Future Challenges
11:54 ๐ฌ Navigating Uncertainty in Clinical Research
13:13 โ๏ธ Balancing Priorities and Saying 'No' Strategically
18:02 ๐ค AI's Role in Healthcare and Clinical Trials
24:07 ๐ค Ensuring Responsible AI Development
27:19 ๐งช AI's Role in Clinical Trials
32:23 ๐ Navigating Regulatory Challenges and Organizational Readiness
36:24 ๐ค Proactive Collaboration and Regulatory Compliance in AI Development
38:57 ๐ Transparency and Cross-Industry Collaboration in AI
42:12 ๐ Industry Similarities and the Role of Technology
44:40 ๐ก Purpose-Driven Technology and AI in Healthcare
50:15 ๐ Scaling AI Projects and Overcoming Adoption Challenges
#AI #ClinicalTrials #DigitalHealth #CIO #cxotalk
Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.๐
Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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#agenticai #aiagents #industryanalysis #cxotalk cxotalk
How do top policymakers balance fostering technological advancement with necessary oversight?
Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust.
In this conversation, explore:
-- The drive for "right-sized" AI regulation that supports innovators, businesses, and citizens.
-- Strategies for effective AI governance principles: transparency, accountability, and interoperability.
-- The importance of international collaboration and standards in a global tech ecosystem.
-- Protecting intellectual property and creators' rights in the age of AI training data.
-- Managing the risks associated with automated decision-making in both public and private sectors.
-- The push for legal clarity around digital assets, tokenization, and open finance initiatives.
-- Building and maintaining public trust as new technologies become more integrated into society.
Gain valuable perspectives from legislative insiders on the challenges and opportunities presented by AI, digital assets, and data governance. Understand the thinking behind policy decisions shaping the future for business and technology leaders worldwide.
Subscribe to CXOTalk for more conversations with the world's top innovators: https://www.cxotalk.com/subscribe
Read the full transcript and analysis: https://www.cxotalk.com/episode/ai-digital-assets-and-public-trust-inside-the-house-of-lords
00:00 Balancing Innovation and Regulation in AI
02:48 Principles and Frameworks for AI Regulation
09:30 Global Collaboration and Challenges in AI and Trade
15:25 The Role of Guardrails and Regulation in AI
17:43 Challenges in Protecting Intellectual Property in AI
22:32 AI Regulation and International Collaboration
29:11 The UK's Approach to AI Regulation
32:00 Proportionality and Sovereign AI
36:28 Digital Sovereignty and Creative Industries
39:09 The Future of Digital Assets and Legislation
40:53 Open Banking, Open Source Models, and Agile Regulation
45:43 Ethics and Professional Standards in AI
47:22 Exploring AI and Ethical Standards
49:00 AI in the Workplace and Global Accessibility
51:40 Regulation, Public Trust, and Ethical AI
#cxotalk #AIRegulation #AIInnovation #DigitalAssets #PolicyMaking #UKParliament #TechPolicy #Governance #PublicTrust #LordChrisHolmes #LordTimClementJones
What's genuinely working with AI in healthcare? Join Michael Krigsman with experts Dr. David Bray (Stimson Center), Teresa Carlson (General Catalyst Institute), and Dr. David Reich (Mount Sinai Health System) as they cut through the hype.
Discover practical insights on:
-- Integrating AI into clinical workflows
-- Calculating the real ROI of AI investments
-- Overcoming data interoperability challenges
-- The impact of policy and regulation
-- Shifting towards value-based care with AILearn how artificial intelligence impacts decisions, data, and the future of patient care.
๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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๐ท Read the summary and key points: https://www.cxotalk.com/episode/ai-in-healthcare-choices-data-and-outcomes
๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
#healthtech #cxotalk #healthcare #aiinhealthcare
In episode 873, we dive deep into 5G security with Anand Oswald, Sr. VP and GM of Network Security at Palo Alto Networks. Explore the transformative impact of 5G on industries and how the convergence of technologies like AI and IoT drives 5G digital transformations.
Learn about managing sophisticated threats, the importance of a zero-trust approach, and the difference between public and private 5G network security. Discover real-world examples of 5G technologies in action and get key advice for securing your enterprise-grade 5G infrastructure from the ground up.
๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.
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๐ท LinkedIn: www.linkedin.com/company/cxotalk
๐ท Twitter: twitter.com/cxotalk
00:00 Introduction to 5G Security Challenges
00:37 The Convergence of 5G and AI
01:56 Complexities of 5G Security
03:02 Real-World Examples of 5G Transformation
05:52 Pressing Security Threats in 5G
07:11 Public vs. Private 5G Networks
08:33 Building Security into 5G Strategy
13:04 Introducing Prisma SASE 5G Solution
14:42 Technical Deep Dive into 5G Security
16:41 Comprehensive 5G Security Solutions
20:11 Final Thoughts on 5G and Cybersecurity
In episode 872 of CXOTalk, we explore the capabilities of AI-powered smartphones in professional photography.
Joining us are two former Apple engineers, Ziv Atar and Tom Bishop. They are the minds behind the iconic portrait mode on iPhones and are now the founders of GLASS Imaging. They discuss how neural networks are revolutionizing smartphone cameras, aiming to drive hardware changes resulting in smaller, cheaper, and higher-quality cameras.
The discussion covers computational photography, the evolution and potential of AI in image processing, and whether smartphones can match or surpass traditional cameras.
The episode includes insightful comparisons and examples demonstrating AI's incredible improvements to digital photography. ๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.๐ท Newsletter: www.cxotalk.com/subscribe๐ท Read the summary and key points: https://www.cxotalk.com/episode/ex-apple-engineers-ai-and-the-future-of-smartphone-photography๐ท LinkedIn: www.linkedin.com/company/cxotalk๐ท Twitter: twitter.com/cxotalk00:00 Introduction to AI-Powered Smartphones00:09 Meet the Innovators: Ziv Atar and Tom Bishop00:38 Revolutionizing Digital Photography with AI01:27 Understanding Computational Photography02:30 The Magic Behind Portrait Mode04:52 AI's Role in Enhancing Image Quality05:55 The Evolution of Computational Photography08:17 Glass Imaging's Innovative Approach12:57 Technical Deep Dive: Hardware and Software Integration22:24 Automating Image Quality Tuning24:18 Viewer Questions and Future Prospects29:10 Analyzing Image Hallucination31:17 Understanding Image Signal Processing32:33 Characterization and Calibration Techniques35:59 Real-World Examples and Comparisons38:43 Addressing Viewer Questions45:10 Future of Smartphone Photography53:10 Conclusion and Final Thoughts
Discover the future of AI startups and enterprise adoption with Arvind Jain, Founder and CEO of Glean, in CXOTalk episode 871.
Arvind explains:
Learn why centralizing AI strategy, focusing on small wins, and prioritizing security are crucial for successful AI implementation. Arvind emphasizes the importance of solving real business problems and adapting to the rapidly changing AI landscape.
Whether you're a CIO, entrepreneur, or business leader interested in AI's transformative potential, this episode offers actionable insights to guide your AI journey.
๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.๐
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In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric strategies, advancements in AI, and the company's response to disruptions in telecom.
Jenifer also discusses the significance of convergence between fiber and wireless technologies, the customer demands shaping the telecom industry, and how to balance technological innovation with customer needs. Additionally, the episode offers insights into female leadership in technology and the philosophy of 'humble confidence' in leadership roles.๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.๐ท Newsletter: www.cxotalk.com/subscribe๐ท Read the summary and key points: https://www.cxotalk.com/episode/at-t-consumer-chief-leading-a-90b-business-through-market-disruption๐ท LinkedIn: www.linkedin.com/company/cxotalk๐ท Twitter: twitter.com/cxotalk00:00 Introduction to Episode 87000:23 Jenifer Robertson's Career Journey00:44 Managing a Large Organization02:13 Customer-Centric Disruptions in Telecom05:22 Leveraging AI for Customer Service06:55 Driving Internal Change09:24 Customer and Internal Relationships13:04 Innovations and Market Impact16:38 Balancing Technology and Customer Needs22:55 The Converged Network Strategy24:09 Challenges of Customer Focus26:13 Investing in New Technology27:45 Data-Driven Customer Insights45:36 Women in Leadership48:19 Conclusion and Final Thoughts#customerexperience #telecom #womenintech #cxotalk
Join Michael Krigsman on CXOTalk as leading CIO advisors Tim Crawford and Isaac Sacolick unpack actionable strategies for Chief Information Officers to thrive in the AI era. This episode dives into critical challenges and opportunities, offering insights on:Governance & Data Strategy: Prioritize robust AI governance frameworks and invest in clean, scalable data to drive reliable innovation. Sacolick stresses early integration of compliance and ethics, while Crawford underscores the need for a holistic data strategy to avoid โgarbage in, garbage outโ pitfalls.Change Management: Proactively educate teams and collaborate with HR (CHRO) to secure training budgets, empowering employees to adapt as AI reshapes workflows in IT, sales, and customer support.Innovation vs. Efficiency: Focus on AI initiatives that transform business models and customer experiencesโnot just productivity gains. Align pilots with clear OKRs, balancing agility with measurable outcomes to escape โpilot purgatory.โCollaboration & Risk Mitigation: Engage legal and audit teams early, building cross-functional councils to navigate regulatory demands and ethical AI use.Cultural Shifts: Embrace automation and upskilling, balancing Shadow ITโs creativity with security guardrails to fast-track innovation responsibly.This discussion is perfect for IT leaders navigating digital transformation and equips CIOs to harness AIโs disruptive potential. Like, subscribe, and share your questions in the comments to join the conversation shaping the future of enterprise AI!๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.๐ท Newsletter: www.cxotalk.com/subscribe๐ท Read the summary and key points: https://www.cxotalk.com/episode/cio-ai-lessons-from-early-adopters-in-the-enterprise๐ท LinkedIn: www.linkedin.com/company/cxotalk๐ท Twitter: twitter.com/cxotalk
In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI.
Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layered architecture involving user interfaces, reasoning, and dynamic querying, and highlights the importance of evaluation loops and human-in-the-loop systems for consistent output.
The episode also discusses practical use cases in various sectors like coding, customer support, and IT operations. It explores the complex economics, security considerations, and future trajectory of AI agents in both startups and large enterprises.๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.๐ทNewsletter:www.cxotalk.com/subscribe๐ทRead the summary and key points: https://www.cxotalk.com/episode/agentic-ai-what-is-it-does-it-matter-part-2๐ทLinkedIn: www.linkedin.com/company/cxotalk๐ทTwitter:twitter.com/cxotalk
Chapters00:00 Introduction to AI Agents00:37 Understanding AI Agents01:26 Role of Large Language Models (LLMs)02:38 Layers of AI Agents06:19 Current State and Challenges07:09 Spectrum of AI Agents09:42 Design Considerations for AI Agents16:53 Human Element in AI18:03 Training and Evaluation of AI Agents23:50 Addressing Bias in AI26:50 Navigating Constant Change in Business28:08 AI's Impact on Fortune 500 Companies29:21 The Evolution and Integration of Large Language Models30:33 Introducing the AI Agent Market Map34:20 Key Use Cases for AI Agents40:19 Economics of AI Agents43:52 Security Concerns with AI Agents47:43 Future of AI Agents and Their Evaluation50:41 Final Thoughts and Farewell
In CXOTalk episode 867, Princeton professor Arvind Narayanan, co-author of AI Snake Oil, reveals why many AI products fail to deliver on their promises and how leaders can distinguish hype-driven solutions from those that create value. Exploring the landscape of AI advancements, deceptions, and limitations, Narayanan explains how to detect genuine AI innovations from overhyped and potentially harmful applications. We discuss real-world examples, ethical concerns, and the role of policy and regulation in mitigating AI snake oil. Tune in to learn actionable insights for consumers and businesses and explore how AI reshapes industries while posing unique challenges and opportunities. #enterpriseai #cxotalk #aihype #aiethics ๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. ๐ท Newsletter: www.cxotalk.com/subscribe ๐ท Read the summary and key points: https://www.cxotalk.com/episode/ai-snake-oil-exposed-princeton-researcher-busts-ai-hype ๐ท LinkedIn: www.linkedin.com/company/cxotalk ๐ท Twitter: twitter.com/cxotalk 00:00 Introduction to AI Snake Oil 01:26 Deceptive AI Practices 03:16 Evaluating AI Products 04:38 Predictive vs Generative AI 06:06 Positive Applications of AI 09:30 Consumer Rights and AI 19:07 AI and Privacy Concerns 24:41 AI in Education 28:55 Integrating Causal Inference in Machine Learning 29:21 Misuse of Student Dropout Prediction Software 30:59 Academia's Role in AI Accountability 34:48 Hype and Reality of AI Agents 39:08 Superintelligence and Human-AI Collaboration 42:10 Institutional Flaws and AI Snake Oil 45:00 Policy and Regulation of AI 55:02 Creating AI-Ready Organizations 57:06 Conclusion and Final Thoughts
How are boards of directors navigating the complex world of enterprise AI and AI adoption?
Join Michael Krigsman in conversation with independent board member Adriana Karaboutis (former technology leader at Dell, Biogen, National Grid) as they dissect the current state of AI adoption across industries.
Discover the key drivers and roadblocks, the tension between innovation and risk, and what to do when board members lack tech understanding.
This is a must-watch for CEOs, CIOs, and anyone who shapes their organization's AI strategy. ๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. ๐ท Newsletter: www.cxotalk.com/subscribe ๐ท Read the summary and key points: https://www.cxotalk.com/episode/enterprise-ai-adoption-a-board-members-perspective ๐ท LinkedIn: www.linkedin.com/company/cxotalk ๐ท Twitter: twitter.com/cxotalk #enterpriseai #boardofdirectors #cxotalk #aileadership #aiadoption
Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AIโits potential to build trust and its risks of enabling deception. Join host Michael Krigsman and our expert guests: ๐น Dr. Anthony Scriffignano โ Expert in data integrity and AI detection systems ๐น Dr. Anastassia Lauterbach โ Authority on AI governance frameworks and risk management ๐น Dr. David Bray โ Visionary on societal impact and digital transformation This discussion covers: โ What makes AI trustworthyโand where it can go wrong โ Real-world examples of AI deception (deepfakes, misinformation, and biases) โ The societal, business, and ethical implications of AI โ Actionable strategies for building trust and safeguarding against AI risks Whether you're a business leader, policymaker, or technologist, this episode offers practical insights into navigating the complex world of artificial intelligence. #AI #ArtificialIntelligence #TrustworthyAI #Ethics #Leadership #CXOTalk #Technology #digitaltransformation ๐ Donโt forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders. ๐ท *Newsletter:* www.cxotalk.com/subscribe ๐ท *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-trust-navigating-truth-deception-and-human-impact ๐ท *LinkedIn:* www.linkedin.com/company/cxotalk ๐ท *Twitter:* twitter.com/cxotalk
How can AI protect critical infrastructure from cyberattacks?
Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks. Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is revolutionizing OT security.
Oswal reveals strategies for: โข Protecting legacy industrial systems โข Managing remote access securely โข Implementing zero trust in OT environments โข Using AI-driven threat detection โข Meeting new compliance requirements Essential viewing for technology leaders responsible for securing manufacturing facilities, utilities, oil & gas operations, and other critical infrastructure. Learn how AI-powered security solutions can protect your operations while enabling digital transformation. CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: www.cxotalk.com/episode/securing-critical-infrastructure-precision-ai-for-ot-environments #cybersecurity #AI #criticalinfrastructure #OTsecurity #industrialsecurity #zerotrust #digitaltransformation #CXOTalk
Are you navigating the complex landscape of AI ethics and governance? ๐ค In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment. ๐ฅ Key Takeaways You'll Learn -- The CIA's Perspective: Discover why AI ethics is paramount for the CIA and how it impacts their mission of protecting the public. -- Building Trust: Understand how AI ethics is fundamental to maintaining public trust, not just for governmental agencies, but for all organizations. -- Transparency & Accountability: Learn the importance of transparency in AI systems and how to build trustworthy, explainable AI. -- Essential Components: Jacqueline outlines the key elements of an effective AI ethics initiative applicable across sectors, including the importance of governance frameworks. -- Defining Ethical Boundaries: Explore who should define ethical boundaries for AI and the importance of legal and cultural context. -- Unique Challenges: Delve into the unique challenges and opportunities for AI ethics in intelligence organizations, and how private sector firms can learn from these insights. -- Mitigating Bias: Understand how to address and mitigate bias in AI systems for more equitable outcomes. -- Global Alignment: How can we establish shared values and international frameworks for AI governance and ethics? -- Starting Your Journey: Practical advice on implementing AI ethics programs in your own organization, with a focus on executive buy-in and a clear assessment of your current situation. -- Dynamic Governance: Understand the need for continuous AI governance and how to respond to rapidly changing models and compliance requirements. -- The Importance of Interdisciplinary Teams: Learn why data scientists, policy, legal, and business teams need to collaborate in developing ethical AI programs. -- Regulation & Innovation: Hear expert opinion on the regulation of AI and how to balance governance with fostering innovation. -- Government Lessons: Learn how businesses can leverage government resources, lessons learned, and best practices in developing their own AI ethics initiatives. ๐ Why This Video is For You Whether you're a CEO, CIO, data scientist, legal professional, or anyone involved in AI development and deployment, this video provides a framework for thinking about AI ethically and responsibly. You'll hear directly from an expert involved in AI governance at the highest levels of government, and you'll gain the insights you need to build trustworthy AI systems in your organization. ๐ Resources CXOTalk Website: www.cxotalk.com Subscribe to Our Newsletter: www.cxotalk.com/subscribe Read the full transcript and episode summary: https://www.cxotalk.com/episode/ai-governance-and-ethics-personal-perspectives-from-a-cia-privacy-professional ๐ Like, Subscribe, and Share! If you found this conversationhelpful, please add a comment, give it a thumbs up, subscribe to our channel for more insightful interviews, and share it with your network. #๏ธโฃ Hashtags #AI #ArtificialIntelligence #AIEthics #AIGovernance #ResponsibleAI #Ethics #Privacy #DataEthics #Compliance #Business #Technology #Innovation #CXO #Leadership #CIA #Government #DataScience #LegalTech #CXOTalk
Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing parallels with the human brain, and explains why a robust data strategy is crucial for successful AI implementation. Dr. Sejnowski holds the Francis Crick Chair at the Salk Institute for Biological Studies and is a Distinguished Professor at UC San Diego.
Dr. Sejnowski explains the importance of lifelong learning for employees and emphasizes AI's role in augmenting, not replacing, human capabilities. He also addresses critical topics such as explainability in AI decision-making, ethical considerations, and the potential impact of AI on the future of work. This discussion offers practical guidance for business and technology leaders navigating the complexities of AI integration and its implications for their organizations.
Episode Participants
Terrence J. Sejnowski is Francis Crick Chair at The Salk Institute for Biological Studies and Distinguished Professor at the University of California at San Diego. He has published over 500 scientific papers and 12 books, including ChatGPT and The Future of AI: The Deep Language Learning Revolution. He was instrumental in shaping the BRAIN Initiative that was announced by the White House in 2013, and he received the prestigious Gruber Prize in Neuroscience in 2022 and the Brain Prize in 2024. Sejnowski was also a pioneer in developing learning algorithms for neural networks in the 1980s, inventing the Boltzmann machine with Geoffrey Hinton; this was the first learning algorithm for multilayer neural networks and laid the foundation for deep learning. He is the President of the Neural Information Processing Systems (NeurIPS) Foundation, which organizes the largest AI conference, and he is a leader in the recent convergence between neuroscience and AI.
Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in digital transformation, innovation, and leadership. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience.
#AI #ArtificialIntelligence #FutureofWork #DeepLearning #CXO #DigitalTransformation #BusinessStrategy #TechnologyLeadership #ChatGPT #cxotalk ๐ท *Subscribe:* www.cxotalk.com/subscribe ๐ท *Read the summary and key points:* https://www.cxotalk.com/episode/ai-and-the-future-of-work-an-ai-neuroscience-pioneer-speaks ๐ท *LinkedIn:* www.linkedin.com/company/cxotalk ๐ท *Twitter:* twitter.com/cxotalk
In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable data access. Learn how the UN collaborates with governments, private sector leaders, and civil society to establish global frameworks that align innovation with ethical principles. Gain actionable insights into responsible AI implementation, reducing risk, and ensuring that both mature enterprises and emerging startups benefit. #AI #DigitalTransformation #ArtificialIntelligence #UN #GlobalGovernance #EthicalAI #Sustainability #Innovation #DigitalEquity #Leadership #CXOTalk #technology
Subscribe to CXOTalk for more executive-level conversations on AI, digital transformation, and strategic leadership. ๐ท *Newsletter:* www.cxotalk.com/subscribe ๐ท *Read the summary and key points:* https://www.cxotalk.com/episode/ai-perspectives-from-the-united-nations-insights-and-practical-lessons ๐ท *LinkedIn:* www.linkedin.com/company/cxotalk ๐ท *Twitter:* twitter.com/cxotalk
Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: โ Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk ---
This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business.
Vembu emphasizes long-term thinking, rural development, and a strong company culture built on core values rather than formalized policies. He explains how Zoho's bootstrapped and privately held structure allows for sustained investment in R&D and employee development, fostering innovation outside traditional tech hubs.
His "transnational localism" strategy aims to create high-value jobs in rural areas, balancing economic development and addressing inequalities. The interview also explores the importance of practical skills, adapting to local markets, and maintaining profitability while prioritizing social impact.
AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype around AI-powered coding. Discover practical strategies for leveraging AI to build better software faster, improve security, and drive innovation. ๐ท *Subscribe:* www.cxotalk.com/subscribe ๐ท *Read the summary and key points:* https://www.cxotalk.com/episode/what-is-ai-powered-devsecops-explained-by-gitlab ๐ท *LinkedIn:* www.linkedin.com/company/cxotalk ๐ท *Twitter:* twitter.com/cxotalk #ai #DevSecOps #SoftwareDevelopment #DigitalTransformation #DevOps #CXOTalk #GitLab
AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: โข The challenges of black box AI and the need for explainable AI (XAI) โข Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions โข FICO's innovative use of blockchain to ensure responsible AI development โข How to balance innovation with ethical considerations in financial services โข Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk ๐ท Subscribe: www.cxotalk.com/subscribe ๐ท Read the summary and watch video: https://www.cxotalk.com/episode/tough-talk-ethical-and-responsible-ai-in-finance ๐ท LinkedIn: www.linkedin.com/company/cxotalk ๐ท Twitter: twitter.com/cxotalk
Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach.
In this discussion, Seth exposes the pitfalls of chasing short-term gains and neglecting the underlying philosophy that drives successful marketing. He shares real-world examples of companies like Google, Yahoo, Netflix, and Starbucks, illustrating how a clear strategy can make or break a business.
Discover how to:
Define your core strategy: Move beyond vague mission statements and identify the fundamental "why" behind your business.
Understand invisible systems: Learn to recognize the underlying forces shaping your market and how to leverage them for growth.
Empower your team: Connect your strategy to everyday actions and inspire your team to contribute meaningfully.
Embrace the smallest viable audience: Focus on building a passionate core audience to amplify your message.
Leverage technology effectively: Avoid chasing the latest tech trends. Use technology strategically to advance your core strategy.
Tell compelling stories: Connect with your audience emotionally and create resonating narratives.
This episode is a must-watch for CEOs, CMOs, marketing professionals, and anyone looking to build a sustainable and impactful business. Don't just get the word outโmake a real difference.
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๐ท Read the summary and key points: https://www.cxotalk.com/episode/strategy-with-seth-godin-hard-talk-and-painful-truths
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Please like, share, and comment below if you found this video valuable. We'd love to hear your thoughts!
#marketingstrategy #marketingtactics #businessstrategy #sethgodin #cxotalk #leadership #innovation #technology #digitalmarketing #storytelling
AI is revolutionizing personalization, but are you using it effectively? David Edelman, author of "Personalized: Customer Strategy in the Age of AI," reveals how to leverage AI for genuine customer connection, not just intrusive marketing.
In CXOTalk episode 857, Edelman, a senior advisor at Boston Consulting Group (BCG) and Harvard Business School professor, shares practical strategies for building a customer-centric organization and maximizing customer lifetime value. Discover the five promises of personalization and how to overcome common challenges like data silos. Learn how CMOs can lead the charge in AI-driven personalization, becoming strategic growth drivers.
Watch now for actionable insights and real-world examples to transform your customer relationships in the age of AI.
#AI #Personalization #CustomerExperience #CX #Marketing #DigitalTransformation #cxotalk
AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure.
Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively.
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Please like, share, and leave a comment below. We'd love to hear your thoughts!
In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers.
The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets.
Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-powered coaching bots to assist agents in real-time. By embedding AI into existing workflows, companies can augment their workforce seamlessly, leading to more effective operations and better customer experiences.
Key Takeaways:
Ready to explore the mind-bending world of Agentic AI and its impact on the future of work?
In CXOTalk episode 854, Michael Krigsman talks with Babak Hodjat, Cognizant's CTO of AI, to unravel the mysteries of AI agents, evolutionary algorithms, and the potential for robot armies to reshape our world.
Discover:
Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents.
This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of trust and transparency in agentic AI systems.
Plus, we address those burning questions about the impact of AI on the future of work.
Listen to this episode to learn:
-- What agentic AI is and how it differs from traditional AI
-- Practical applications of AI agents in various industries
-- Key considerations for evaluating and implementing agentic AI solutions
-- How to build trust and transparency into your AI systems
-- The potential impact of agentic AI on jobs and the workforce
Don't miss out on this essential discussion about the future of AI in the enterprise!
Subscribe to CXOTalk for more insights from leading experts in the tech industry!
๐ท *Subscribe:* www.cxotalk.com/subscribe
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/what-is-agentic-ai-intelligent-agents-and-autonomous-workflows
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
In Episode 852 of CXOTalk, host Michael Krigsman explores enterprise AI strategy with guests Anindya Ghose, Professor at NYU Stern School of Business, and Ravi Bapna, Chair Professor at the University of Minnesota's Carlson School of Management.
What You'll Learn:
The "House of AI" Framework: Understand the foundational pillarsโdata engineering, descriptive analytics, predictive analytics, causal analytics, and prescriptive analyticsโthat form the basis of successful AI strategies.
Building a Strong AI Foundation: Learn why allocating 70% of resources to data cleaning and preparation is crucial for AI success.
Overcoming Barriers to AI Adoption: Discover how to address the "three I's"โinertia, ignorance, and lack of imaginationโthat hinder AI implementation in organizations.
Leveraging AI for Competitive Advantage: Explore techniques like transfer learning and fine-tuning to maximize AI benefits, even with smaller datasets.
Addressing AI Ethics and Bias: Gain insights into proactive measures for de-biasing AI models and ensuring fairness and equity in AI outputs.
Cultivating an AI-Ready Workforce: Find out how to upskill your team and foster a culture that bridges the gap between technical capabilities and business leadership.
Learn from two leading academics collaborating on AI initiatives with over 200 companies globally.
Stay Connected:
๐ท *Read transcript on CXOTalk site: https://www.cxotalk.com/episode/enterprise-ai-strategy-algorithms-and-ecosystems
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
In episode 851 of CXOTalk, Kurt Strovink, a senior partner at McKinsey & Company, explores the pivotal role of leadership in enterprise AI.
Learn how to balance innovation with risk, bridge the gap between business and technology, and tackle the ethical challenges AI poses. Discover why CEOs should act as 'chief calibration officers,' ensuring rapid innovation while managing risks effectively.
Strovink emphasizes the importance of a strategic approach beyond individual use cases to focus on high-value domains. This episode also highlights the necessity of developing comprehensive frameworks to address potential biases, privacy concerns, and workforce impacts. Understand the critical role of senior executives in making judgment calls on gray area trade-offs and maintaining optionality with partners in a rapidly changing environment.
Don't miss this opportunity to gain valuable insights on delivering real business value through technology in a risk-adjusted way.
Stay Connected:
๐ท Read transcript on CXOTalk site: https://www.cxotalk.com/episode/mckinsey-ceo-guidance-for-enterprise-ai
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Join CXOTalk episode 850 for a discussion with Jeff Schilling, Chief Information Security Officer at Teleperformance, as he explores the intricacies of managing cybersecurity globally. Discover how Teleperformance, the world's largest business process outsourcing company, leverages Island's enterprise browser to enhance security across diverse IT environments while maintaining ease of use for its 500,000 employees.
Learn about the challenges of operating in over 100 countries and how a collaborative approach with clients helps mitigate security risks. Gain valuable insights into protecting corporate reputation and ensuring business continuity in today's evolving threat landscape.
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/is-the-enterprise-browser-secure-a-ciso-speaks
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
In CXOTalk episode 849, Michael Krigsman hosts Peter Altabef, Chair and CEO of Unisys, to explore the transformative role of AI in enterprise technology and the pivotal role of CIOs in this evolution. Altabef provides insights into how Unisys integrates AI to improve client solutions and internal operations while emphasizing strategic investment and leadership.
Episode Highlights:
AI as a Catalyst for Innovation: Learn how AI, especially generative AI, reshapes business strategies, fosters innovation, and redefines customer engagement.
CIO Leadership in AI Transformation: Discover how CIOs are crucial in driving AI initiatives, managing risks, and fostering cross-departmental collaboration to achieve success in a rapidly changing landscape.
Disciplined AI Investment: Understand Unisys's strategic approach to AI investment, focusing on projects that align with business objectives and deliver measurable ROI.
Cultural and Leadership Transformation: Explore the importance of cultivating a culture of continuous learning and servant leadership to navigate AI-driven changes successfully.
Future Technologies: Explore the potential of emerging technologies like quantum computing to expand AI capabilities and drive future growth.
About the Participants:
Peter Altabef: Chair and CEO of Unisys, with a wealth of experience in leading technology companies.
Michael Krigsman: Industry analyst and CXOTalk host, recognized for his digital transformation and leadership expertise.
๐ท Read transcript on CXOTalk site: https://www.cxotalk.com/episode/state-of-the-enterprise-and-the-cio-with-unisys-ceo
#enterpriseai #digitaltransformation #ceo #cio #cxotalk #unisys
Ed Sim, founder of boldstart ventures, discusses investing in enterprise AI startups on CXOTalk episode 847. Learn how AI reshapes the tech landscape and what investors seek in AI-driven companies. Gain insights on integrating AI, balancing development speed with scalability, and building key relationships.
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/vc-update-investing-in-early-stage-enterprise-ai
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
#enterpriseai #venturecapital #vc #cxotalk
Discover the power of storytelling in business with Carissa Carter, Academic Director of Stanford's d.school. In this CXOTalk episode, Carter shares expert strategies for crafting compelling narratives, presenting data responsibly, and using prototypes to gather focused feedback. Learn how to communicate complex ideas effectively, align your stories with organizational values, and navigate the challenges of storytelling in the age of AI. Essential viewing for business leaders, marketers, and innovators looking to enhance their communication skills and drive engagement.
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/stanford-d-school-how-to-design-a-great-story
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
#BusinessStorytelling #DataVisualization #LeadershipCommunication #DesignThinking #AIinBusiness #CXOTalk #StanfordDSchool #InnovationStrategies
Anand Oswal, Senior Vice President and General Manager of Network Security at Palo Alto Networks, discusses the rapid adoption of AI in business and the critical importance of securing AI applications.
As organizations increasingly use AI to enhance productivity and transform customer experiences, they face new challenges in mitigating risks associated with data exposure, supply chain vulnerabilities, and runtime threats. Anand emphasizes the need for a comprehensive approach to securing AI-powered applications, from ensuring visibility and control over employee usage to protecting against configuration risks and runtime attacks.
*Key Takeaways:*
โข Secure AI applications by design
โข Manage Shadow AI risks
โข Protect AI-powered applications from threats
โข Balance security and productivity
โข Adopt a platform-centric security approach
*Watch this episode to learn:*
โข How to secure AI applications and mitigate risks
โข Strategies for managing Shadow AI and protecting sensitive data
โข Best practices for protecting AI-powered applications from threats
โข How to balance security and productivity in the age of AI
โข The benefits of a platform-centric approach to network security
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/ai-and-cybersecurity-update-from-palo-alto-networks
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
#aisecurity #cybersecurity #networksecurity #paloaltonetworks #cxotalk #digitaltransformation
Join CxOTalk episode 845 to explore the transformative power of generative AI with Don Vu, Chief Data and Analytics Officer at New York Life. Discover how this 179-year-old company leverages generative AI to enhance client and agent experiences, tackle technical debt, and drive innovation. Don shares unique insights on the link between AI and business strategy, the importance of senior leadership support, and the challenges of operationalizing AI solutions.
In this episode, Don Vu discusses:
- Integrating of AI and data strategy at New York Life
- How a 179-year-old company embraces its history while innovating
- Managing technical debt and fostering collaboration between business and technology
- The role of senior leadership in driving AI initiatives
- Real-world AI deployments and their impact on business processes
- The future of AI in evaluating life insurance risk and enhancing customer experience
#AI #businesstransformation #genai #GenerativeAI #DataAnalytics #cxotalk
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/generative-ai-and-business-transformation-at-new-york-life
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
*Key Quotes:*
1. *On AI and Data Strategy Synergy:* "Under my purview is our entire AI and data strategy and its execution. Those two things in combination, I think it's really critically important in the realization of our organization that the data strategy and the AI strategy really do go hand in hand and need to be synergistic."
2. *On Embracing History While Innovating:* "We don't shy away from our history. I think oftentimes as folks want to evolve and they intentionally want to avoid becoming obsolete, as things move on, they shy away from their history. But we really have embraced it while also understanding that we don't want to be defined by it and we don't want any of the past to be an anchor and more so use it as a jumping off point to continue to evolve."
3. *On Managing Technical Debt:* "The reality on the ground is you don't have an organization and business that's run for almost two centuries and not have some level of technical debt. The key, candidly, has been a true partnership between business and technology. Any sort of navigation of technical debt, like the investments that you need to make, the simplification of the environment, all of those things require tight partnership and synergy and alignment on the path forward."
4. *On Change Management and Innovation:* "The last mile problem, this notion of operationalizing solutions, which also is inclusive of change management, business process reengineering, changing the way that we do things, given the unlock of these new capabilities, that really is the hardest part. What we found is partnering on that and working on those hard questions and those hard last mile issues from the beginning, which sets expectations of the road ahead, has been really, really critical."
5. *On the Role of Senior Leadership:* "It's really critical for a leader such as Craig, and I think he understands this so intuitively, to really set the tone, set the tone from the top, and he's really done that. And that's what something that I've been very grateful for and for which these programs could not have any success, and that executive and top line leadership to really set the case for change, why we need to do this."
#AI #BusinessTransformation #GenerativeAI #DataAnalytics #CxOTalk
Subscribe for more insightful episodes!
Explore the alarming world of AI-driven disinformation and its impact on businesses in CXOTalk Episode 844.
Clemson University professors Patrick Warren and Darren Linvill, co-directors of the Media Forensics Hub, join host Michael Krigsman to expose the latest tactics used to spread disinformation.
Learn how bad actors, from state-sponsored campaigns to individual influencers, leverage AI to create and spread disinformation at an alarming scale.
Warren and Linvill provide expert insights into:
-- The structure of disinformation campaigns
-- The growing threat to businesses, who can be targets or suffer collateral damage
-- Potential technological solutions, including AI-powered detection and mitigation tools
Learn how to protect your organization from AI-driven disinformation and leverage AI for good. This episode is a must-watch for business leaders who want to understand and mitigate the risks of disinformation in today's digital landscape.
#disinformation #AI #artificialintelligence #socialmedia #mediaforensics #CXOTalk #narrativelaundering #privacy
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/how-ai-driven-disinformation-works-and-how-to-stop-it
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๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
Join CXOTalk episode 843 to explore how AI is transforming leadership. Anthony Scriffignano (former Chief Data Scientist of Dun and Bradstreet) and Inderpal Bhandari (former Global Chief Data Officer of IBM), share their expertise on the evolving role of AI in business, the challenges of integrating new technologies, and the importance of cultural shifts within organizations. Don't miss this engaging discussion on the future of work and leadership.
AI #Leadership #DigitalEconomy #CxOTalk #Technology #Innovation #BusinessTransformation #FutureOfWork #DataScience #aileadership
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๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-ai-imperative-new-rules-of-leadership
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๐ Welcome to Episode 842 of CXOTalk! ๐
Join us for an insightful conversation with Sridhar Vembu, CEO and Founder of Zoho, a global leader in cloud-based business software. In this episode, we explore innovative strategies for business growth and sustainability, focusing on leveraging rural talent and fostering innovation outside traditional urban centers.
๐จโ๐ผ Guest: Sridhar Vembu, CEO and Founder of Zoho ๐ฃ๏ธ Host: Michael Krigsman, Industry Analyst and Publisher of CXOTalk
๐ฏ *Key Highlights:*
*Embrace Rural Development:* Discover how Zoho taps into untapped talent pools by establishing offices in rural areas, implementing digital infrastructure, and developing technology-based solutions to address specific local challenges.
*Long-Term Thinking:* Learn about Zoho's commitment to long-term strategies over short-term gains, fostering a company culture that values patience, continuous improvement, and a long-term vision.
Vertical Integration: Understand the benefits of developing in-house capabilities to reduce dependencies on external vendors, while balancing flexibility and external partnerships.
*Practical Skills and Hands-On Learning:* Explore Zoho's emphasis on apprenticeship programs and on-the-job training to develop employees' skills, encouraging continuous learning and experimentation.
*Adapting to Local Markets:* Zoho's approach to tailoring products and services to meet specific regional needs while maintaining global standards ensures brand integrity across all markets.
๐ *Zoho Schools:*
Learn about Zoho Schools' innovative approach to education, providing practical skills training and debt-free learning opportunities, empowering students and contributing to local economies.
๐ *Key Takeaways:*
*Sustaining Innovation:* Zoho remains private and bootstrapped, allowing freedom from external pressures and enabling long-term investments in R&D and employees.
*Transnational Localism:* Zoho's model of creating high-value jobs in rural areas balances economic development across regions.
*Building Culture:* Zoho's culture and philosophy are organically transmitted through leadership example and employee empowerment.
๐ *Episode Participants:*
*Sridhar Vembu:* Co-founder and CEO of Zoho Corp, known for his unconventional choices and commitment to rural development and social impact.
*Michael Krigsman:* Industry analyst and publisher of CXOTalk, with extensive experience in advising enterprise technology companies.
๐ฃ *Join the Conversation:*
Don't miss this engaging discussion on driving innovation, building resilient organizations, and instilling positive social impact in today's ever-changing business landscape.
๐ท *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/social-impact-the-philosophy-of-zoho-ceo-sridhar-vembu
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In CXOTalk episode 841, host Michael Krigsman sits down with Yousuf Khan, Partner at Ridge Ventures and former multi-time CIO, to explore the transformative impact of AI on venture capital, startups, and enterprise AI.
Key topics include:
โข Separating AI hype from reality in VC investing
โข Evaluating AI startups and their long-term potential
โข The challenges and opportunities AI presents for enterprises
โข Balancing innovation with risk management in AI deployment
โข Strategies for CIOs and boards navigating the AI landscape
Khan shares insights from his unique perspective as both a seasoned CIO and current VC investor. Learn how to identify promising AI ventures, understand the "blast radius" of AI implementations, and develop the critical skills needed to lead successful AI initiatives in your organization.
๐ท *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/vc-insights-vital-lessons-from-ai-investing
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
#AI #VentureCapital #CIO #Innovation #TechLeadership #cxotalk
Artificial intelligence holds immense promise, but why do so many AI projects fail? In Episode 840 of CXOTalk, we uncover the common pitfalls that plague AI implementations and explore practical strategies for achieving real-world success.
Our guest, Sol Rashidi, author of "Your AI Survival Guide" and seasoned technology executive (Sony Music, Estรฉe Lauder), shares invaluable insights from her extensive experience leading data and analytics initiatives.
This episode is a must-watch for business and technology leaders seeking to navigate the complexities of AI.
We discuss critical factors that determine AI success, including:
-- Establishing a Clear AI Strategy: Defining your organization's AI ambition (AI-centric or embedded workflows) to guide resource allocation and overall direction.
-- Considering Projectsโ Criticality and Complexity: Prioritizing projects based on strategic importance and feasibility, rather than just potential business value, to avoid "pilot purgatory."
-- Engaging Leadership and Managing Change: Securing top-down support to overcome resistance and fostering a culture that embraces AI's transformative potential.
-- Leveraging Existing Data Investments: Maximizing the use of existing data assets to uncover new insights and accelerate AI solution deployment.
-- Avoiding the โShiny Objectโ Syndrome: Ensuring AI solutions align with specific business needs and starting small to test viability before scaling up.
Critical Takeaways:
-- Rethink Use-Case Selection: Sol challenges traditional selection criteria, advocating for a criticality and complexity-focused approach to maximize successful deployment and scaling.
-- The Importance of Continuous Monitoring: AI is not a "set it and forget it" technology. Sol emphasizes the need for ongoing monitoring and human involvement to ensure data accuracy and adapt to evolving needs.
-- Overcoming Organizational Resistance: Sol provides strategies for addressing fears and misconceptions surrounding AI, highlighting the importance of strong leadership and clear communication.
About Our Guest:
Sol Rashidi holds 7 patents, with 21 filed, in the Data & Analytics space. A sought-after keynote speaker, she shares her expertise on Machine Learning, Data & Analytics, and emerging operating models for organizations undergoing digital transformation. Her impressive career includes leadership roles at Estรฉe Lauder, Merck, Sony Music, and Royal Caribbean.
Join us for this insightful conversation on CXOTalk Episode 840!
#ArtificialIntelligence #AI #BusinessStrategy #CXOTalk #SolRashidi #DataAnalytics #Leadership #DigitalTransformation #enterpriseai #aifails
๐ท *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/why-enterprise-ai-fails-and-how-to-fix-it
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Explore the world of digital healthcare security and the Island enterprise browser with Bill Dougherty, CISO of Omada Health, on episode 839 of CXOTalk. Learn how Omada leverages technology to manage sensitive health data securely and efficiently, all through a virtual-first approach. Bill shares insights on the unique challenges of securing digital health information and the innovative solutions that help protect patient data. Don't miss this in-depth discussion on the intersection of healthcare, security, and technology!
#DigitalHealthcare #Cybersecurity #CISO #HealthTech #VirtualHealth #cxotalk
Read the transcript with episode highlights and key takeaways:
https://www.cxotalk.com/episode/ciso-insights-why-use-an-enterprise-browser
Subscribe: newsletter.cxotalk.com
Join this discussion with Simon Allen, CEO of McGraw Hill, as he dives deep into the transformative impact of AI and technology on education. With over 130 years of experience, McGraw Hill offers a unique perspective on navigating the digital shift while preserving the essential teacher-student connection.
#AI #Education #EdTech #McGrawHill #cxotalk
Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/ai-in-education-a-conversation-with-mcgraw-hill-ceo
Subscribe: newsletter.cxotalk.com
On episode 837 of CXOTalk, we explore AI and workforce transformation with Kian Katanforoosh, co-creator of Stanford's Deep Learning course and CEO of Workera. Join us for a discussion on the practical implications of generative AI for businesses and strategies for transforming a future-ready workforce.
#futureofwork #workforcetransformation #cxotalk #enterpriseai
Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/demystifying-ai-from-deep-learning-to-workforce-transformation
Subscribe: newsletter.cxotalk.com
In episode 833 of CXOTalk, we discuss ethical and regulatory challenges of artificial intelligence with Lord Tim Clement-Jones, a member of the UK House of Lords and a spokesperson for science, innovation, and technology in the UK Parliament. Lord Clement-Jones shares his expert insights on how governments and organizations can navigate the complexities of AI to ensure it serves the common good without stifling innovation.
Throughout the discussion, Lord Clement-Jones emphasizes the importance of establishing a regulatory framework that promotes public trust and business confidence in AI technologies, while mitigating potential risks and harms. He addresses the need for transparency, accountability, and the incorporation of ethical principles into AI development and deployment. This episode explores how to balance innovation with ethical considerations within the rapidly evolving AI landscape.
#AIethics #TechnologyRegulation #DigitalInclusion #Cxotalk #ArtificialIntelligence #PublicTrust #AIRegulation #TechPolicy #Innovation #EthicalAI
๐ข *Stay Connected:*
๐ท *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/navigating-ai-ethics-confronting-bias-black-boxes-and-blind-spots
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Join CXOTalk episode 836, for a deep dive into the world of NASCAR with Matthew Cochran, Director of IT at Hendrick Motorsports. Discover how Hendrick Motorsports leverages the power of the Island Enterprise Browser to enhance security and productivity across their operations.
Matthew Cochran shares insights on the critical role of IT in racing, highlighting how advanced technology and data management are integral to winning championships. Whether you're a tech enthusiast, a NASCAR fan, or interested in enterprise security, this episode offers valuable insights into the intersection of sports and technology.
Read the transcript here: https://www.cxotalk.com/episode/securing-the-last-mile-with-an-enterprise-browser-nascar-team-hendrick-motorsports
#CXOTalk #NASCAR #Technology #EnterpriseSecurity #DataAnalytics #MachineLearning #HendrickMotorsports #EntperiseBrowser
In episode 832 of CXOTalk, Michael Krigsman talks with Mohamad Ali, the Chief Operating Officer of IBM Consulting, about practical aspects of integrating AI into business operations. The discussion explores challenges and opportunities that companies encounter as they transition from initial AI experimentation to scaling these solutions effectively.
Ali emphasizes the changing landscape of AI consulting, highlighting the shift from building initial use cases to addressing the complexities of scaling, which involve security, bias, data privacy, governance, and cost optimization. He also introduces IBM Consulting Advantage, a platform designed to equip consultants with AI tools and resources while ensuring responsible and ethical implementation.
#OperationalizeAI #ibm #futureofwork #genai #cxotalk #aibusines #professionalservices
*Stay Connected:*
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/ai-playbook-for-business-results-insights-from-ibm-consulting
๐ท *Subscribe:* newsletter.cxotalk.com
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Join this conversation with Mike Capone, CEO of Qlik, exploring the importance of the AI value chain and data value chain in building successful AI strategies.
Key Takeaways:
๐ทThe AI Value Chain: Understand the end-to-end process of capturing, curating, and analyzing data to drive robust AI outcomes.
๐ทData as the Foundation: Discover why high-quality, well-curated data is the cornerstone of effective AI.
๐ทStrategic Decision-Making: Learn how AI and data analytics can empower strategic decision-making within your organization.
๐ทResponsible AI: Explore the ethical considerations and governance structures necessary for responsible AI implementation.
๐ทQlik's Role: Explore how Qlik's end-to-end solutions support data strategies and AI value chains.
#AI #ArtificialIntelligence #Data #DataStrategy #AIValueChain #DataValueChain #CXOTalk #Qlik #BusinessStrategy #DecisionMaking #dataquality #datagovernance
====
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-data-value-chain-key-to-successful-ai
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Watch an insightful discussion on responsible technology and ethical AI with Paul Daugherty, the Chief Technology & Innovation Officer at Accenture. Discover how Accenture, a global powerhouse with over 730,000 employees, is driving value and business impact through technology while setting the strategy for responsible AI. Learn about the intentional actions needed to design, deploy, and use AI ethically, and how Accenture is bridging the responsible AI gap. Don't miss this deep dive into the future of technology and its human impact.
#ResponsibleAI #EthicalTechnology #Innovation #Accenture #AI #ArtificialIntelligence #TechnologyStrategy #BusinessImpact #CXOTalk #PaulDaugherty #TechEthics #AICompliance #TrustInTech #HumanPlusMachine #RadicallyHuman #GenerativeAI #TechLeadership #InnovationEqualsInclusion
*Stay Connected:*
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/what-are-ethical-ai-and-responsible-technology-a-conversation-with-accenture
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
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๐ Discover how health, data, and AI converge with Dr. John Halamka, a leading figure in healthcare IT. Learn about the Mayo Clinic Platform's mission to accelerate innovation and the ethical curation of global health data. Dive into the challenges of AI model validation and the importance of privacy and trust in healthcare data management.
๐ Key Topics:
- Federated data models
- AI's impact on healthcare workflows
- Regulatory and privacy considerations
- The future of AI in clinical practice
๐ค AI and Healthcare:
- Predictive vs. Generative AI
- The role of AI as a decision support tool
- Addressing bias and ensuring equitable access to care
๐ Dr. Halamka's Vision:
- Touching 4 billion lives through global health transformation
- Leveraging philanthropy for algorithm deployment in low-income countries
๐พ Unity Farm Sanctuary:
- A compassionate initiative by Dr. Halamka and his wife
- Providing sanctuary for abused and neglected animals
- Emphasizing community engagement and education
๐ข Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/data-ai-and-patient-outcomes-inside-the-mayo-clinic-platform
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
#HealthcareInnovation #DataEthics #ArtificialIntelligence #MayoClinicPlatform #DigitalHealth #PatientCare #AIinHealthcare #HealthTech #MedicalData #UnityFarmSanctuary #CXOTalk
Join host Michael Krigsman and prominent guests David Bray and Anthony Scriffignano for an insightful CXOTalk discussion on navigating the complex landscape of AI ethics and governance. As AI rapidly advances and becomes more influential in our daily lives, it's crucial to ensure these powerful technologies are developed and used in a trustworthy, responsible manner.
*Key topics include:*
๐ด The Importance of Trustworthy AI
๐ด Challenges in AI Governance
๐ด Frameworks for Ethical AI
๐ด Societal Impacts of AI
๐ด Recommendations for Navigating AI Ethics
Don't miss this thought-provoking discussion with two leading experts on the cutting edge of AI ethics and governance. Gain valuable insights on how to navigate the risks and opportunities of our AI-driven future.
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/how-to-lead-practical-ethical-and-trustworthy-ai
๐ท *Join our community:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
#AI #AIEthics #TrustworthyAI #ResponsibleAI #AIGovernance #FutureofWork #CXOTalk
In this episode of CXOTalk, Michael Krigsman speaks with Rob O'Brien, Head of International Technology at ITV Studios, about the digital transformation of television production.
The conversation covers:
โก๏ธHow ITV is adapting to the rise of streaming services like Netflix and Disney+
โก๏ธEnabling creatives with innovative technology to make the best TV shows
โก๏ธManaging complex workflows and processes across 400-500 productions per day
โก๏ธUsing Zoho Creator and Zoho Analytics to centralize production data and enable quick decision-making
โก๏ธThe importance of low-code development for rapidly building and adapting applications
โก๏ธChange management best practices for implementing new technologies
โก๏ธExploring AI and machine learning to create efficiencies in production workflows
O'Brien shares insights on twinning technology with the needs of creatives, gaining leadership buy-in for transformation initiatives, and establishing governance for low-code platforms. He also discusses ITV's multi-cloud strategy and their "watching brief" on generative AI in television production.
The key lessons shared include starting with the "why" behind transformation projects and ensuring sustained leadership support. O'Brien and Krigsman also explore the compliance, data privacy, and security aspects of implementing a global low-code solution.
This in-depth case study provides valuable learnings for business and technology leaders undertaking digital transformation initiatives. The interview was conducted at Zoho Day 2024 in McAllen, Texas.
๐ Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/advice-on-digital-transformation-from-itv-studios-and-zoho
๐ท *Subscribe:* newsletter.cxotalk.com
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๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
#DigitalTransformation #LowCodeDevelopment #ChangeManagement #zohocreator #cxotalk
CXOTalk host, Michael Krigsman, talks with Juliette Powell, author and AI expert, to dissect the complexities of ethical AI in our rapidly evolving digital landscape. As AI becomes increasingly embedded in our lives, the conversation around its ethical use has never been more critical. Juliette Powell brings her extensive knowledge to the table, discussing the seven foundational principles outlined in her book, "The A.I. Dilemma."
Key Takeaways from the Episode:
-- Intentionality in AI Development: Juliette Powell stresses the importance of intentional risk assessment in AI, urging businesses to consider the human impact and integrate these assessments into their organizational strategies.
-- Responsible Technology vs. Ethical AI: Powell challenges the vague concept of "ethical AI," advocating for responsible technology that accounts for global impacts and the billions of people coming online.
-- Risk-Benefit Analysis in AI Deployment: Through the lens of OpenAI's ChatGPT and Google's Bard, Powell discusses the varying risk calculations by corporations and their significant implications for trust and market perception.
What You'll Learn:
-- The disconnect between AI risk assessments and broader organizational risk management strategies.
-- The need for a tangible approach to responsible technology that considers inclusivity and global responsibility.
-- How corporate risk calculations affect market trust and the perception of AI technologies.
Why Watch?
-- Gain insights into the ethical considerations and challenges in AI development.
-- Understand the importance of responsible innovation for long-term societal benefits.
-- Learn strategic approaches to AI deployment within legal and ethical boundaries.
Join us for this enlightening conversation that navigates the ethical dilemmas of AI and offers guidance for senior executives and technology enthusiasts. Don't forget to subscribe to CXOTalk for more discussions with leading thinkers in business and technology.
๐ Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/building-ethical-ai-the-7-principles-of-responsible-technology-with-juliette-powell
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
#ethicalai #ResponsibleTechnology #CXOTalk
Join CXOTalk episode 824 for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Supply Chain Institute and Bill Simon, former CEO of Walmart U.S., to share their expertise in areas such as the strategic role of supply chains in business, balancing efficiency and resilience, and the impact of consumer behavior on supply chain planning.
Watch this masterclass on modern supply chain strategies!
๐ Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/navigating-the-future-of-supply-chain-management
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
#cxotalk
#supplychain
#scm
#SupplyChainInnovation
#ResilientSupplyChains
#SustainableSourcing
#SupplyChainManagement
In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation.
GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.
Wolsey shares valuable insights into how GardaWorld:
๐ท Makes customer experience the focal point of all operational improvements and digital transformation efforts
๐ท Ensures consistency through extensive training and clear communication of their customer-centric vision
๐ท Leverages Zoho's integrated suite of 25+ applications to streamline processes, unify data, and empower employees with a 360-degree customer view
๐ท Scaled their recurring revenue customer base from 2,500 to 30,000 using Zoho Subscriptions
๐ท Achieves agility and scalability with Zoho's ease of configuration and ability to make changes without relying on external consultants
Throughout the discussion, Wolsey emphasizes the importance of continuously evaluating whether you are truly providing the value and experience customers expect, using direct customer feedback as a guide.
He also highlights the benefits GardaWorld has realized from their digital transformation with Zoho, including:
๐ท Streamlined processes that reduce data entry and free up staff time to focus on customers
๐ท Self-service portals that allow customers to access statements and update billing information, reducing inbound requests
๐ท Consistent, informed customer interactions enabled by a unified view of all touchpoints in one place
This episode offers valuable lessons for any organization looking to drive customer-centric transformation and achieve operational excellence at scale. Discover how aligning people, processes, and technology around a clear customer experience vision can be a game-changer for your business.
๐ Stay Connected:
๐ท *Read the transcript and key takeaways:*
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
#CustomerExperience #OperationalExcellence #DigitalTransformation #Zoho #GardaWorld #cxotalk
In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers.
Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The discussion examines the role of enterprise browsers as a solution, with Gartner predicting their significant adoption by 2030 for secure application access on unmanaged devices.
The conversation further examines the risks associated with unmanaged devices and the strategies organizations can employ to mitigate these threats. Oswal outlines a three-step approach involving Secure Access Service Edge (SASE), securing the browser workspace, and implementing data loss prevention controls.
He also discusses Palo Alto Networks' acquisition of Talon, to enhance their security offerings with a secure enterprise browser. The integration of Talon's technology with Palo Alto's Prisma SASE architecture aims to provide a seamless and secure browsing experience, extending protection to the growing number of contractors and remote workers using personal devices for corporate tasks.
The episode concludes with Oswal stressing the importance of education in understanding the risks of unmanaged devices and the necessity of a holistic security approach that encompasses all devices within an organization.
๐ Stay Connected:
๐ท *Read the transcript and key takeaways:* https://www.cxotalk.com/episode/how-to-secure-unmanaged-devices-with-palo-alto-networks
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๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI:
**AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use.
**AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in revolutionizing customer service, marketing, and sales. Businesses can expect AI-powered tools to deliver personalized experiences, intelligent support, and targeted campaigns with greater efficiency.
**The Future of AI Depends on Collaboration and Ethics:** AI's long-term success and positive impact depend heavily on collaboration between governments and businesses. Regulations, guidelines, and continuous education around the ethical and responsible use of AI are crucial to ensuring that AI is a force for good that benefits society as a whole.
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/practical-ai-for-the-enterprise-lessons-from-salesforce-customers
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
Join CXOTalk episode 822 for a conversation with CBRE's Chief Digital & Technology Officer, at real estate giant CBRE, about AI strategy and investment driving business transformation. Learn how CBRE leverages an "AI Trinity" for efficiency, growth and leadership in real estate operations.
*Key Takeaways*
-- Strategic pillars for AI investment focus on alignment with business priorities and outcomes, achieving faster time-to-value through data and partnerships, and ability to scale solutions across the organization.
-- Emphasis is placed on practical AI use cases tied directly to business outcomes rather than pursuing AI for its own sake. Data capabilities, AI platforms, and contextualization into industry workflows are critical.
-- Cultural change involving strategic alignment, an experimentation culture and responsible innovation underpins effective AI adoption. Governance, data integrity and partnerships also play key roles.
-- Business strategy guides AI investment strategy with focus on priorities, impact, and ability of AI to address complex challenges and transform workflows. Adopting a pragmatic, business-focused approach is key.
๐ Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/ai-investment-and-strategy-navigating-the-future-with-cbres-global-chief-marketing-technology-officer
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
Explore the future of consulting with PwC's Vice Chair and Chief Products and Technology Officer, Joe Atkinson, on CXOTalk episode 821. Dive into the strategic investment of over $1 billion in generative AI, its impact on enterprise scaling, and the evolution of consulting services. Gain practical insights on integrating generative AI with human expertise for superior business outcomes.
๐ Stay Connected:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-generative-ai-rocket-ship-practical-advice-from-pwc
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐กSubscribe and turn on notifications to catch the latest episodes of CXOTalk!
In CXOTalk episode 820, 'Centaurs and Cyborgs: Navigating the Jagged Edge of Generative AI Productivity,' we discuss the impact of generative AI on professional productivity for knowledge workers. Hear from Karim Lakhani (Harvard Business School - Digital, Data, and Design Insitute (D^3) - and Francois Candelon (Boston Consulting Group), the authors of 'Navigating the Jagged Technological Frontier' as they explore the role of AI in knowledge work.
The episode examines the balance between human creativity and AI efficiency, addressing the ethical and practical aspects of AI in the workplace.
๐ Stay Connected with CXOTalk:
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/centaurs-and-cyborgs-navigating-the-jagged-edge-of-generative-ai-productivity
๐ก Donโt forget to hit the subscribe button and turn on notifications to catch the latest episodes of CXOTalk!
#cxotalk #generativeai #enterpriseai #consulting #professionalservices #futureofwork
๐ Stay Connected with CXOTalk:
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/enterprise-ai-survival-navigating-challenges-and-seizing-opportunities-with-bob-muglia
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
๐ก Donโt forget to hit the subscribe button and turn on notifications to catch the latest episodes of CXOTalk!
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In CXOTalk episode 820, join us for an insightful conversation with Bob Muglia, a seasoned technology leader and former CEO of Snowflake. With a distinguished career that includes pivotal roles at Microsoft, Bob brings a depth of knowledge and experience in the tech industry, especially in the realm of AI in enterprise settings.
This episode dives into the evolving landscape of AI within the enterprise sector as we step into 2024. Bob discusses the early stages of AI adoption in enterprises, highlighting key trends and developments. He offers his perspective on how AI is reshaping productivity tools, such as Microsoft Teams, and its broader impact on creative processes and business strategy.
The conversation also addresses significant topics like the potential disruption AI may cause in business models, the shifting nature of work in the AI era, and the ethical considerations that businesses must navigate in AI development and usage. Furthermore, Bob shares his thoughts on the future role of AI across various industries, the advancement of knowledge graphs, and the critical importance of responsible AI practices.
Whether you're a business leader, a tech professional, or someone keen on understanding the impact of AI in the corporate world, this episode provides valuable insights and practical perspectives. Tune in to gain a deeper understanding of enterprise AI's current state and future possibilities with expert insights from Bob Muglia.
#EnterpriseAI #BobMuglia #TechnologyLeadership #CXOTalk
โก๏ธ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk
===
๐ท *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-evolving-landscape-of-enterprise-ai
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
In CXOTalk episode 818, Michael Krigsman talks with Anthony Scriffignano, an acclaimed data scientist, about the rapid evolution of enterprise AI, particularly focusing on generative AI. Scriffignano has a rich background in data science, having worked in various industries, and holds 98 patents. He shares his insights on AI developments, their practical applications in business, and the ethical considerations surrounding AI technology.
#cxotalk #datascientist #ethicalai #responsibleai
โก๏ธ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk
In episode 817 of CXOTalk, we welcome Greg Stuart, CEO of MMA Global, for an engaging conversation on the evolving role of Chief Marketing Officers (CMOs) in the rapidly shifting landscape of AI-driven marketing.
Greg shares his expert views and data-backed insights, drawing from his experience leading MMA Global, an important nonprofit industry body for CMOs. This episode explores the current challenges and future directions of marketing in the AI era, offering valuable perspectives for CMOs and marketing professionals.
๐ท *Read transcript on CXOTalk site:* cxotalk.com/episode/cmo-strategy-marketing-in-the-ai-era
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
Key Highlights:
๐ท *Elevating the CMO role:* Learn how MMA Global, collaborates with the world's top marketers from major companies like AT&T and General Motors, to conduct research that links marketing and business strategy.
๐ท *Transformative impact of AI:* Learn about the increasing integration of AI in marketing strategies. Stuart highlights the importance of AI for efficiency, performance enhancement, and the ethical considerations that come with AI adoption.
๐ท *Future focus of marketing strategy:* Gain insights into the strategic shift towards prioritizing customer experience and how AI is poised to be the next significant trend for CMOs, offering a unique opportunity for competitive advantage and industry innovation.
Join us for this episode of CXOTalk for practical advice at the dynamic intersection of marketing leadership and AI technology.
*Greg Stuart* is the CEO of MMA Global, the leading industry-body focused on architecting the future of marketing for CMOs. Over the past 10+ years, Greg has transformed the once-insolvent nonprofit association, attracting major CMOs and media/tech company leaders to lock arms to raise the stature & gravitas of marketers and the CMO role.
Greg and team have grown the organizationโs revenues 5x, energized its 800+ member companies globally, and there are now nearly 100 MMA team members in 15 countries. The MMAโs Boards include over 55+ CMOs from AT&T, Uber, Walmart, Campbells, RB, GM, and CVS plus senior execs from Facebook, Google, Twitter, SNAP, and many more.
For over three decades in marketing, Greg has contributed majorly to the transformation of marketing and media. He has served as CMO, CRO, or CEO at companies across the media landscape, such as Y&R, Sony Online Ventures, Cars.com, and Flycast Ad Network. He also turned around the Interactive Advertising Bureau (IAB), which now has a presence in nearly 50 countries. Prior to the MMA, Greg invested in and advised CEOs of two dozen venture-backed businesses, which have transacted for over $5.5 billion to date.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
*Explore the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmark in the evolving landscape of AI, setting a precedent for future development, usage, and regulation.
Our guest is Dr. David Bray, previously CIO of the Federal Communications Commision for four years, IT Chief for the Bioterrorism Preparedness and Response Program, Senior National Intelligence Service Executive, and an expert on AI governance and ethics.
*In this episode, we examine the presidential order to:*
โญ Explain why it's a crucial step for the future of AI.
โญUnravel its significant impact on the business world, examining the immediate and long-term implications for industries navigating this new regulatory landscape.
โญConsider what the order did not cover and explain what is missing.
As AI continues to redefine the boundaries of innovation and efficiency, understanding the framework set by this Executive Order is imperative for business leaders. This episode provide insightful perspectives, clarifying how businesses can adapt, comply, and excel in this new era of AI.
Watch this discussion to bridge the gap between technological evolution and business strategy, with valuable insights for executives and decision-makers in the rapidly changing world of AI.
*Dr. David A. Bray* is both a Distinguished Fellow and co-chair of the Alfred Lee Loomis Innovation Council at the non-partisan Henry L. Stimson Center. He is also a non-resident Distinguished Fellow with the Business Executives for National Security, and a CEO and transformation leader for different โunder the radarโ tech and data ventures seeking to get started in novel situations. He is Principal at LeadDoAdapt Ventures and has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005. Dr. Bray previously was the Executive Director for a bipartisan National Commission on R&D, provided non-partisan leadership as a Senior Executive and CIO at the FCC for four years, worked with the U.S. Navy and Marines on improving organizational adaptability, and aided U.S. Special Operation Commandโs J5 Directorate on the challenges of countering disinformation online. He has received both the Joint Civilian Service Commendation Award and the National Intelligence Exceptional Achievement Medal. David accepted a leadership role in December 2019 to direct the successful bipartisan Commission on the Geopolitical Impacts of New Technologies and Data that included Senator Mark Warner, Senator Rob Portman, Rep. Suzan DelBene, and Rep. Michael McCaul. From 2017 to the start of 2020, David also served as Executive Director for the People-Centered Internet coalition Chaired by Internet co-originator Vint Cerf and was named a Senior Fellow with the Institute for Human-Machine Cognition starting in 2018. Business Insider named him one of the top โ24 Americans Who Are Changing the Worldโ under 40 and he was named a Young Global Leader by the World Economic Forum. For twelve different startups, he has served as President, CEO, Chief Strategy Officer, and Strategic Advisor roles.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #enterpriseai #responsibleai #aiethics
In the rapidly evolving landscape of enterprise technology, consumer web browsers have become front doors to the enterprise, serving as the critical pathway for corporate data and applications.
This shift from consumer to enterprise technology has created a host of security, privacy, and productivity issues related to browsers.
To gain deeper insights into this transformation, we spoke with Mike Fey, CEO of Island.io, for a focused discussion on the emergent field of enterprise web browsers, an area increasingly critical in business technology strategy.
*The discussion highlights three core points:*
*Enterprise-Specific Design:* Mike Fey elaborates on the development of Islandโs enterprise browser, emphasizing its core purpose to serve the unique balance of security, functionality, and user experience needed in business settings.
*Consumer Web Browser Challenges and Limitations:* Fey identifies key limitations of traditional web browsers in the enterprise context. He explains how enterprise browsers address these issues by offering advanced security, efficient data management, and business process integration.
*Productivity and Efficiency Opportunities:* The enterprise browser is presented not just as a technological innovation, but as a strategic business tool. Fey discusses its role in enhancing productivity, simplifying enterprise operations, and meeting the evolving tech demands of modern businesses.
Watch on the site and read transcript: https://www.cxotalk.com/episode/what-is-an-enterprise-web-browser
Mike Fey leads Island as co-founder and CEO, relying on his extensive experience in cyber security, enterprise software and cloud technology. Fey served as president and chief operating officer at Symantec and prior to joining Symantec, he served as president and chief operating officer of Blue Coat, leading all product and go-to-market functions at both organizations. While at Blue Coat, Fey led the company to aggressive growth, resulting in its acquisition by Symantec for $4.7 billion in 2016.
Prior to that, Fey was executive vice president and general manager for enterprise products at McAfee and chief technology officer of Intel Security playing a pivotal role in Intelโs acquisition of McAfee for $7.7 billion in 2010. He co-author of Security Battleground: An Executive Field Manual, providing a playbook for security obligated executives coping with the new realities of cyber security responsibilities to the board.
#cxotalk #enterprisebrowser #webbrowser #enterprise
Explore artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi.
The discussion focuses on integrating AI and ML into core business strategies and operations, offering a nuanced perspective on leveraging these technologies for improve decision-making and business outcomes.
Key learnings from this episode include:
โบ *Integrating AI/ML into Business Strategy and Operations:* Gain insights into how AI and ML are reshaping strategic planning and operational processes, emphasizing the need for a holistic approach that goes beyond simply adopting tools.
โบ *Emphasis on Outcome-Driven AI Initiatives:* Discover the importance of focusing on measurable results in AI/ML projects, highlighting the significance of financial outcomes and the value of cross-functional team collaboration for impactful implementation.
โบ *Fostering a Culture of Innovation and Curiosity in AI Adoption:* Learn about the challenges and strategies involved in creating an organizational culture that is receptive to AI, underlining the necessity for continuous learning, innovation, and curiosity to fully harness AI's potential in business.
Join this thought-provoking episode with Murli Buluswar, examining strategic and operational facets of AI in the enterprise, uncovering key insights and actionable strategies for businesses aiming to navigate the enterprise AI.
๐ท *Read transcript on CXOTalk site:* www.cxotalk.com/episode/enterprise-ai-strategy-from-planning-to-execution-with-citi
๐ท *Subscribe:* newsletter.cxotalk.com
๐ท *LinkedIn:* www.linkedin.com/company/cxotalk
๐ท *Twitter:* twitter.com/cxotalk
*Murli Buluswar* is an โintrapreneurialโ analytical and strategic C-Suite Financial Services leader who has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence.
A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to โserve as a catalyst for consistent evidence-based decision making at AIG.โ
As Head of U.S. Consumer Analytics (USCA), Murli is leading the execution of the vision to โbe a critical partner in achieving a quantum leap in customer intelligenceโ across Citibankโs 30MM+ customer base. USCA is realizing this vision by delivering transformative outcomes on three dimensions: Asking deeper (customer level) business questions, harnessing wider (real-time) data assets, and enhancing algorithm sophistication.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxo #cxotalk #enterpriseai #aistrategy #innovationleadership
In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technological advancements impact business operations and organizational culture.
This conversation is particularly valuable for business leaders interested in learning how to create culture that supports the strategic role of AI in their organization.
Key highlights from this episode include:
โบ*The Intersection of AI and Business Culture:* Insight into how AI is reshaping business strategies and influencing organizational dynamics.
โบ*'Geek Culture' in Organizations:* Exploration of the concept of 'geek culture' within enterprises and its significance in fostering innovation.
โบ*Ethical and Strategic Implications:* Discussion on the ethical aspects of AI integration and strategies for effective implementation in corporate settings.
โบ*Adapting to Technological Change:* Guidance on how businesses can evolve to embrace technological advancements and the future of work.
*Andrew McAfee* is a Principal Research Scientist at the MIT Sloan School of Management, co-founder and co-director of MITโs Initiative on the Digital Economy, and the inaugural Visiting Fellow at the Technology and Society organization at Google. He studies how technological progress changes the world. His next book The Geek Way will be published by Little, Brown in 2023. His previous books include More from Less and, with Erik Brynjolfsson, The Second Machine Age.
McAfee has written for publications including Foreign Affairs, Harvard Business Review, The Economist, The Wall St. Journal, and The New York Times. He's talked about his work on CNN and 60 Minutes, at the World Economic Forum, TED, and the Aspen Ideas Festival, with Tom Friedman and Fareed Zakaria, and in front of many international and domestic audiences. Heโs also advised many of the worldโs largest corporations and organizations ranging from the IMF to the Boston Red Sox to the US Intelligence Community.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #enterpriseai #culture #culturetransformation
In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom company navigates market challenges and opportunities.
Key insights you will learn in this episode:
*Disruptive Strategies in Telecom:* Gain an understanding of how T-Mobile's 'Un-carrier' strategy, initiated in 2013, disrupted the traditional telecom industry, emphasizing customer-centric policies over conventional norms.
*Leveraging Data for Customer Engagement:* Learn about the role of data analytics, and personalization in crafting customer experiences. Freier discusses the nuances of serving a diverse customer base and the importance of aligning technology with user needs.
*Social Responsibility in Tech:* The conversation extends beyond business strategies to examine the broader social implications of technological advancements. Freier touches on topics like youth safety in the digital world, showcasing how a telecom giant contemplates its societal impact.
Watch this important discussion and go behind the scenes of T-Mobileโs strategies, for valuable lessons on customer engagement, technological innovation, brand strategy, and social responsibility in the fast-evolving telecom industry.
*Subscribe:* www.cxotalk.com/subscribe
*Read the complete transcript:* www.cxotalk.com/episode/customer-experience-and-brand-strategy-at-t-mobile
*Jon Freier* is the President of T-Mobileโs U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. Heโs responsible for thousands of employees spread across teams that lead consumer strategy and experience, consumer marketing, consumer operations, go-to-market planning, branded retail and customer service and the portfolio of independently owned and operated sales and distribution channels.
Starting with T-Mobileโs originating company, Western Wireless, Jon began on the frontline when the company had fewer than 75,000 customers.โฏSince that time, he has transformed T-Mobileโs Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades. This extraordinary growth allowed the Un-carrier to reach tens of millions of additional customers throughout Americaโs largest cities and smallest towns over the last few years.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #customerexperience #brandstrategy #tmobile
Learn about intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Workday.
Important highlights from the conversation include:
โบ *Digital Transformation in Financial Processes:* Insights into how digital transformation is reshaping financial processes, helping companies navigate economic changes and evolving business models.
โบ *Intelligent Automation and Operational Efficiency:* Examination of the impact of intelligent process automation and AI on cost management, staffing, and compliance in finance.
โบ *Adoption of AI Process Automation:* Discussion of the cultural shift towards data-driven decision-making, emphasizing the role of automation tools in leveraging real-time data and predictive analytics.
*Read the complete transcript:* https://www.cxotalk.com/episode/intelligent-automation-in-finance-with-workday
*John Hugo* joined Workday, Inc. as Vice President, Financials Products and Go To Market in 2015. Prior to Workday, John was Senior Vice President & Corporate Controller, and Principal Accounting Officer, at Life Time Fitness, Inc., a Minneapolis, Minnesota based Healthy Way of Life company. Prior to Life Time Fitness, John held accounting and financial leadership roles with CompleTel Europe, N.V. (Paris, France), Jones Intercable, Inc. (Denver, Colorado), and started his career at Arthur Andersen LLP (Denver, Colorado).
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#intelligentautomation #workdayfinancetraining #enterpriseai #financialmanagement #cxotalk
CIO advisors Tim Crawford and Isaac Sacolick explore practical approaches for Chief Information Officers (CIOs) aiming to integrate Artificial Intelligence (AI) within their organizations.
The discussion includes crucial topics including aligning AI initiatives with business objectives, talent management, establishing a solid data management framework, and navigating the ethical landscape of AI deployment. This episode provides CIOs with a straightforward guide, shedding light on the challenges and opportunities that AI presents.
Join the CXOTalk community and get notifications of upcoming live shows: www.cxotalk.com/subscribe
Read the transcript: www.cxotalk.com/episode/cio-playbook-for-enterprise-ai
*Key lessons from this episode include:*
*Embrace and Balance AI Technology with Human Elements:* Leaders must navigate the integration of AI into their organizations by focusing on innovation but the human aspect, such as job security and the changes in workflow that AI brings.
*Leadership in AI Strategy:* CIOs need to take a leadership role in developing and communicating a clear strategy and vision for AI within their organizations, focusing on the problems AI can solve and the value it brings.
*Education and Adaptability:* As AI technologies evolve, CIOs should prioritize education within their teams and adapt by integrating new AI capabilities into workflows and processes.
*Understand the Financial Value of Data:* CIOs must develop a deeper understanding of the financial value of their data and create a strategy that aligns AI initiatives with the organization's broader business goals.
*Rethink ITโs Role and Foster Lifelong Learning:* IT is not just a support function; it's a strategic differentiator. CIOs should foster a culture of lifelong learning and encourage their teams to experiment and innovate with AI technologies, all while ensuring that the IT department remains aligned with the business's core objectives.
#cxotalk #enterpriseai #generativeai #cio #chiefinformationofficer
Learn about hybrid and multi-cloud security with Anand Oswal, Palo Alto Networks. Uncover challenges and the vital role of AI, ML, and zero trust in protecting digital landscapes. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is involved.
Oswal emphasizes the critical need for visibility, consistent policies, and unified management to secure ever-expanding digital footprints. The interview also explores the role of AI and machine learning in fortifying cloud-native security, and how the principles of zero trust are fundamental to security in today's environment.
Watch the video to learn:
โบ How to navigate the complexities of securing hybrid and multi-cloud environments, with a focus on the need for visibility and uniform security policies.
โบ A comprehensive six-point strategy for managing security in these complex environments, including the role of AI and machine learning to mitigate real-time risks.
โบ The foundational importance of implementing a zero-trust security model to achieve consistent, best-in-class security across multiple cloud platforms.
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the companyโs Firewall as a Platform efforts. Prior to this he was Senior Vice President of Engineering for Ciscoโs Intent-Based Networking Group where he was responsible for building the entire set of platforms, from switching, wireless and routing to IoT and cloud services, that make up Ciscoโs extensive enterprise networking portfolio. Anand joined Cisco in 2009 via the acquisition of Starent Networks, a leader in mobile packet core gateways. He holds more than 60 U.S. patents and earned a bachelorโs degree in telecommunications from the College of Engineering, Pune, India and a masterโs degree in computer networking from the University of Southern California, Los Angeles.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #hybridcloud #multicloud #cybersecurity #paloaltonetworks
#zapier #workflowautomation #workflow #aiautomation The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI-based business workflows into operational systems, especially for non-programmers. On CXOTalk episode 808, we explore these issues with Mike Knoop, co-founder of Zapier and the company's AI lead.
The conversation with Mike covers the rationale behind integrating AI, the technological advancements AI brings to workflow automation solutions, and its broader impact on business agility.
Join the CXOTalk community: www.cxotalk.com/subscribe
Read the full transcript: https://www.cxotalk.com/episode/ai-workflows-in-business-a-practical-guide
Key points in the discussion include:
โบ The potential of AI-powered automation to empower more business users with customized workflows. But governance, accuracy, and security are key challenges to consider when implementing AI workflows.
โบ Initial use cases include generating creative ideas, summarizing unstructured data, and making powerful business process automations easier to build for non-technical users.
โบ Customer service and marketing are excellent starting points for AI automation.
Watch this conversation to gain practical advice on using low-code, no-code tools to automate AI in the enterprise.
Mike Knoop is the co-founder and Head of Zapier AI at Zapier. Mike has a B.S. in mechanical engineering from the University of Missouri, where his research topic was focused on finite element modeling and optimization.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
Welcome to CXOTalk episode 807, with Karl Weiss, Chief Technology Officer at Caterpillar, an iconic brand and a leader in construction and mining equipment with over 100,000 employees, $60 billion in revenue, and 1.4 million connected assets globally,
With 35 years of experience at the company, Weiss brings a nuanced understanding of how technology shapes business outcomes.
Weiss shares Caterpillar's approach to innovation, which is led by customer needs. He highlights the use of autonomous and AI technologies in mining trucks and other heavy equipment, explaining how machine learning, virtual reality, digital twins, and data analytics contribute to safer and more efficient operations. He also mentions Caterpillar's steps towards electric vehicles, sustainability, supply chain resilience, and the exploration of emerging technologies such as autonomy and connectivity.
This in-depth conversation includes these issues:
โบ Caterpillarโs customer-driven approach to innovation, leveraging autonomy, AI, and machine learning to enhance the safety and efficiency of mining trucks and heavy equipment.
โบ The role of data analytics, digital twins, VR, and telematics in enabling predictive maintenance, remote monitoring, and virtual prototyping, aiding faster development.
โบ Caterpillar's global strategy, focusing on regional talent recruitment, local manufacturing, and collaborations to meet diverse customer needs across different markets.
Throughout the discussion, Weiss stresses the alignment of business, technology, and innovation to meet customer demands, sharing insights into managing a large technology portfolio across diverse global markets.
Whether youโre a senior executive, a technology enthusiast, or someone interested in the confluence of business and tech, this episode promises a deep dive into the practical, strategic, and technical facets of leading a global enterprise in a digitally connected world.
Karl Weiss is chief technology officer and a senior vice president of Caterpillar Inc., responsible for the Integrated Components and Solutions (ICS) Division. ICS designs and builds components and systems that are used across the Caterpillar portfolio and also provides technology leadership, engineering, research, validation and manufacturing services to the enterprise.
Since joining Caterpillar in 1988, Weiss has had various assignments within product development at Caterpillarโs Decatur, Joliet, and Aurora facilities, primarily focused on large machine structural design. He subsequently transferred to Geneva, Switzerland, with Caterpillar Global Mining as an equipment management consultant serving mining customers and dealers in Europe and Africa. Weiss then became the large wheel loader new product introduction manager in Aurora, Illinois. He and his family then moved to Beijing, China, for four years, where Weiss served as the wheel loader product manager for the Asia Pacific region. In that role, he managed the integration of Shandong Engineering Machinery (SEM) as Caterpillarโs entry into the China wheel loader market. Weiss served as the worldwide product manager for medium wheel loaders in Aurora. In 2013, the Caterpillar board of directors named Weiss as senior vice president of Earthmoving. He was then named senior vice president of Material Handling & Underground in August 2017 and senior vice president of ICS and chief technology officer in May 2019.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
In episode 806 of CXOTalk, we discuss practical applications of generative AI within the enterprise with Bruno Aziza, who was a distinguished voice at Google before joining CapitalG.
The conversation explore the technical aspects, the importance of data quality, and the ethical considerations surrounding generative AI deployment.
Be sure to watch episode 806 for a live, nuanced discussion aimed at elevating your strategic roadmap for enterprise AI.
The conversation includes these topics:
โบ Understanding Generative AI in the Enterprise: A Deep Dive
โบ The Human-Machine Symbiosis in Generative AI
โบ Trust and Data Quality in Generative AI
โบ Financial Impact and Adoption of Generative AI
โบ Enterprise Trends and Use Cases for Generative AI
โบ Deploying Generative AI: Ethical and Practical Considerations
โบ โTrust and Data Quality are the Competitive Moatโ
โบ Data Strategy is the Foundation of Generative AI Strategy
โบ How to Identify Use Cases for Enterprise AI
โบ How to Align Enterprise Architecture and AI Strategy
โบ What Does Data Corruption Mean for Generative AI?
โบ Deploying Generative AI: Ethical and Cultural Considerations
โบ How to Drive Adoption of Generative AI in the Enterprise
โบ Future Prospects: The Evolving Landscape of Generative AI and Enterprise
Read the full transcript: https://www.cxotalk.com/episode/generative-ai-strategy-in-the-enterprise
Subscribe: https://www.cxotalk.com
Bruno Aziza is a Partner at CapitalG, Alphabet's (parent company of Google) independent growth fund. He is a seasoned operator who specializes in high-growth SaaS and enterprise software. Bruno has led product, marketing, sales and business development teams across all phases of growth, from startups to mid-size companies and Fortune 10 software leaders.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#enterpriseai #generativeai #cxotalk
#enterpriseai #generativeai #enterprisearchitecture How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies on CXOTalk episode 805.
Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around risks, architecture, and use cases.
In this wide-ranging discussion, Levie offers practical advice to help leaders:
โบ Build flexible architectures to swap AI components as tech advances
โบ Encourage decentralized testing of use cases to find high-value applications
โบ Form committees to develop standards and identify opportunities
โบ Ensure data security and access controls are in place before deploying AI
โบ Maintain human accountability and oversight of AI systems
โบ Levie covers key issues like potential AI inaccuracies, copyright challenges, and the need for thoughtful governance. He remains optimistic about AIโs potential to boost productivity and creativity but emphasizes this transformation is still in the early stages.
With insider recommendations, Levie helps leaders develop strategies to adopt AI successfully.
Donโt miss this timely conversation on the real-world opportunities and obstacles impacting enterprise AI today.
Read the full transcript: www.cxotalk.com/episode/practical-advice-on-enterprise-ai-from-ceo-of-box
Subscribe: www.cxotalk.com/subscribe
Aaron Levie is Chief Executive Officer, Cofounder and Chairman at Box, which he launched in 2005 with CFO and cofounder Dylan Smith. He is the visionary behind the Box product and platform strategy, incorporating the best of secure content collaboration with an intuitive user experience suited to the way people work today. Aaron leads the company in its mission to transform the way people and businesses work so they can achieve their greatest ambitions. He has served on the Board of Directors since April 2005.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#enterpriseai #database #cloudcomputing Technology veteran Bob Muglia discusses the transformative impact of data management and cloud computing on today's business.
As the influence of AI grows, it brings a set of complexities and opportunities that are deeply entangled with corporate culture and organizational structure. Bob provides an expert viewpoint on navigating this complex terrain, including the essential role of the cloud in driving AI and the looming era of robotics.
Full transcript: www.cxotalk.com/episode/ai-foundations-data-democratization-and-cloud-computing
Subscribe: www.cxotalk.com/subscribe
From the democratization of data to the unpredictability of AI outcomes, this interview sheds light on the critical elements shaping the future of technology and business. Be sure to watch this essential dialogue for insights on leveraging the modern data stack, AI, and the cloud to achieve your organization's strategic goals.
Our guest co-host is QuHarrison Terry, Chief Growth Offer for the Mark Cuban Companies.
Watch CXOTalk episode 804 for a substantive discussion on the future of AI, cloud computing, and data.
Bob Muglia is a data technology investor and business executive, former CEO of Snowflake and past President of Microsoft's Server and Tools Division. As a leader, Bob focuses on how innovation and ethical values can merge to shape the Data Economy's future in the era of AI. He serves as a board director for emerging companies which seek to maximize the power of data to help solve some of the world's most challenging problems. Bob is also the author of the book The Datapreneurs.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#enterpriseai #generativeai #aiethics
Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure.
Here are his key points:
โบ Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.
โบLeadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.
โบScalable Systems: Develop an 'AI factory' to streamline and scale AI development.
โบVendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.
โบTrust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.
Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness AI's full potential.
Our guest co-host for this episode is QuHarrison Terry.
Read the complete transcript and see more of CXOTalk: www.cxotalk.com/episode/harvard-business-school-professor-how-to-lead-enterprise-ai
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Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from Kingโs College London.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#automotive #automotiveindustry #mobility #digitaltransformation
In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.
This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:
โบThe New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.
โบStrategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.
โบThe Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.
Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.
Read the full transcript: www.cxotalk.com/episode/disruptive-automotive-tech-ai-data-and-more-a-ceo-conversation
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Swamy Kotagiri is the Chief Executive Officer of Magna International and is Managementโs sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the companyโs culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.โs President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013).
Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insiderโs 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.
Key themes of this conversation include:
โบ Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.
โบ Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.
โบ Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.
With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.
Read the full transcript: https://www.cxotalk.com/episode/how-to-build-customer-loyalty-and-retention-with-zoho-and-shiji-group
Watch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.
Sergio Teixeira is a Global CRM Manager of Shiji Group.
#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.
The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban Companies
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Read the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformation
Key points from this episode include:
โบ Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers
โบ Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers
โบ Talent and culture: The importance of managing change and supporting team members while the company is transforming
โบ Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challenges
Mojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutualโs Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMรฉrieux.
An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.
While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.
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Read the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-success
Among the topics discussed are:
โบ There is heightened enterprise interest in AI but more questions than answers on how to apply it. โบ Companies want help translating AI's potential into business impact.
โบ AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.
โบ AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.
โบ AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.
โบ Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."
Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosysโ strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the โData economy in Digital timesโ paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his masterโs in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the worldโs top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.
With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Ultimately, Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.
Our guest co-host for this episode is QuHarrison Terry.
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See all episode details: https://www.cxotalk.com/episode/ai-public-policy-and-social-impact-a-conversation-from-the-house-of-lords
The topics covered in this conversation include:
โบ Opening discussion on regulating emerging technologies
โบ Balancing AI innovation and regulation
โบ The โblack box, autonomousโ nature of AI is hard to regulate
โบ Importance of regulatory standards for AI
โบ High-risk AI applications like facial recognition
โบ UK Online Safety Bill aims to balance harms and expression
โบ Regulating platforms and content risk assessments
โบ Responsible AI and technology industry consolidation of power
โบ AI regulation and impact on competition with China
โบ Can the UK Online Harms Bill be used as a template for AI regulation?
โบ How to balance risk against innovation
โบ Applying responsible AI and ethics to autonomous weapon systems
โบ Impact of Brexit on attracting AI companies and talent
โบ Tackling misinformation and disinformation
โบ Advice for policymakers - Convene and collaborate
โบ Advice for business and technology leaders on responsible AI
Lord Clement-Jones was made CBE for political services in 1988 and a life peer in 1998. He is Liberal Democrat House of Lords spokesperson for Science, Innovation and Technology; a member of the AI in Weapons Systems Select Committee; former Chair of [the very first] House of Lords Select Committee on AI which sat from 2017-18; Co-Chair and founder of the All-Party Parliamentary Group on AI; a founding member of OECDโs Parliamentary Group on AI and a Consultant on AI Policy and Regulation to global law firm, DLA Piper.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
#hranalytics #workday #employeeexperience People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.
To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically.
Key topics covered:
โบ The challenges of fragmented, siloed people data and the need for AI/ML to surface insights.
โบ Understanding the value of people analytics for accelerating decisions and solving complex business questions.
โบ Key strategic questions answered by people analytics, from hybrid work models to skills gaps.
โบ The types of data used, from surveys to performance metrics and more.
โบ How people analytics improves employee experience through listening tools and answering questions.
โบ The growing importance of skills data for hiring, mentoring, and reskilling.
โบ Practical examples of people analytics use cases at Workday and LeasePlan.
โบ Ensuring data security and privacy when leveraging people data.
โบ The role of AI and machine learning in automating people analytics.
โบ Advice for HR leaders on driving organizational adoption and building a data-centric culture.
โบ Best practices for implementing people analytics, from aligning with business strategy to utilizing AI/ML.
Read the complete transcript: https://www.cxotalk.com/episode/what-is-people-analytics-with-workday
#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:
โบ The intricacies of diagnostic, predictive, and generative AI.
โบ Surprising trends in AI advancements.
โบ Best practices for adopting AI responsibly.
โบ The influence of AI across various industries.
โบ Insights on explainable AI and assessing organizational AI maturity.
โบ Investment strategies in the face of tech ambiguities.
โบ A glimpse into the future: from science fiction to transhumanism timelines.
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Read the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice-for-business-leaders
Nominate a guest for CXOTalk: www.cxotalk.com/nominate
Stay ahead in the tech landscape with insights from one of AI's leading minds. Perfect for professionals aiming for an edge in the AI era.๐๐
#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.
Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.
Tune in to hear Custodio's perspectives on:
โบ The latest trends in remote and hybrid work models
โบ Common pain points organizations face in supporting distributed teams
โบ Solutions for remote work challenges related to technology, compliance, and security
โบ Best practices for selecting the right tools and technologies
โบ The employee experience imperative - how to engage and retain top talent
โบ Employee training and awareness around phishing and security risks
โบ Implementation and change management best practices
โบ The future of work - how 5G, fiber, and other advances will shape remote collaboration
Don't miss Custodio's practical insights and guidance, reflecting years of working with Verizonโs largest customers. This interview provides invaluable perspective for any organization navigating the new world of flexible work arrangements.
Learn more about remote and hybrid work from Verizon: https://bit.ly/4491jS4
Read the complete transcript: https://www.cxotalk.com/episode/navigating-remote-work-insider-strategies-from-verizon
Mark Custodio is Director of Enterprise Sales at Verizon. Mark has spent his career growing, leading, and transforming dynamic businesses that deliver exceptional results. He has over 20 years of experience developing a broad network of strategic industry relationships, building innovative businesses from the ground up, and leading teams to increase performance and productivity.
Mark is known as a gifted sales leader who motivates and inspires his team members to exceed expectations. He leads several organizations that partner with global enterprise customers to help them ideate, design, and execute their digital transformation journeys. Focused on making the complex simple, Mark and his teams are experts in the latest technologies such as 5G, Multi-Access Edge Computing, Security, Software-Defined Networking, Cloud Enablement, IoT, and innovative, disruptive technologies such as Fixed Wireless Access and Private Networks.
#storytelling #communication #writing #empathy
In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.
This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.
Topics in this episode include:
โบ The power of stories in business communications
โบ Impact of stories on business success
โบ Empathy translates intellectual ideas into stories with emotional impact
โบ The challenge of storytelling for technology leaders, like CIOs and CTOs
โบ The power of a strong product story
โบ How to tell a memorable story
โบ The power of visual storytelling is universal across cultures
โบ How to handle executive bias in data storytelling
โบ How to tell a story with data
โบ How to address pushbacks from salespeople on storytelling
โบ How to tell sales stories
โบ Role of empathy in storytelling for sales
โบ How to write an effective story for business
โบ Effective stories require details to become real
โบ How to write an effective customer case study in business
โบ How to manage marketing departments that do poor storytelling
โบ Create interesting storytelling, without rehashing old, tired stories
โบ How to create a narrative story arc in business writing
โบ What CIOs should know about effective storytelling for information technology
โบ What are the best AI tools for B2B writing
โบ Empathy is the foundation of effect storytelling
Subscribe to be notified of LIVE CXOTalk shows: www.cxotalk.com/subscribe
Read the complete transcript: https://www.cxotalk.com/episode/cxos-guide-to-effective-storytelling-in-business
Josh Bernoff has been a professional writer since 1982. He has coauthored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.
For 20 years at Forrester Research, he wrote and edited reports on the future of technology. He learned to do kickยญass analysis of business strategy, then taught others to do so. In his last five years there, as Senior Vice President, Idea Development, he identified, developed, and promoted Forresterโs most powerful and influential ideas. He gave hundreds of speeches around the world, got quoted in every news source you can name, and gave strategy advice to countless clients from the worldโs largest companies and tech vendors. Josh Bernoff also created Technographics, the segmentation that launched Forresterโs highly successful consumer survey business.
At Forrester he edited two books by other analysts: Outside In: The Power of Putting Customers at the Center of Your Business (New Harvest/HMH, 2012) by Harley Manning and Kerry Bodine and Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing, 2013) by James McQuivey.
Before Forrester Josh Bernoff spent 14 years in technology startups writing everything from product definitions to online tutorials to press releases. He studied mathematics in the Ph.D. program at MIT and was a National Science Foundation fellow.
#dataanalytics #datascience #ai
Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.
Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.
Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.
In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addresses the practical integration of AI in organizational operations, including technological considerations, human resources, and the cultivation of an enabling culture.
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Read the complete transcript: https://www.cxotalk.com/episode/mastering-ai-designing-and-implementing-effective-data-strategies
Specific topics include:
โบ About Inderpal Bhandari
โบ About Anthony Scriffignano
โบ The relationship between data and AI
โบ How to align data strategy with business objectives
โบ Focus on strategy first and technology tools later
โบ Comparing business and technological challenges
โบ Alignment challenges business and technology domains
โบ The role of technologists as change agents in organizational alignment
โบ Managing and selecting technology to solve data and AI challenges
โบ Challenges in AI-enabled initiatives
โบ Costs of not implementing governance or data quality in AI projects
โบ Differences between generative AI and more traditional AI projects
โบ Advice to business and technology leaders on data and AI
This insightful dialogue offers valuable perspectives for individuals seeking a deeper understanding of the relationship between data management and Artificial Intelligence in a large-scale corporate environment.
#businesstransformation #digitaltransformation #innovation
Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790.
Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiqโs methodology distinguishes itself by emphasizing purposefulness and inclusiveness.
The conversation includes these topics:
โบ About Atif Rafiqโs book, Decision Sprint
โบ Upstream work: Challenges of business transformation
โบ Reframing approaches to risk management
โบ Complex business problems require inclusive thinking
โบ How to cultivate โinput obsessionโ to develop robust ideas
โบ Use collective intelligence to hack the corporate culture for innovation
โบ Practical examples: Amazon and Volvo
โบ The innovation pipeline: Breaking down silos and unifying goals in digital transformation
โบ Create clear and simple goals to align the organization
โบ Start with questions and an open mind
โบ Focus on inputs from across the organization
โบ Demonstrate quick wins to gain the confidence of senior leadership
โบ Advice to Chief Information Officers
โบ Advice to CEOs on leading the challenge of upstream work
Read the full transcript: www.cxotalk.com/episode/business-transformation-how-to-tame-the-unknowns
Subscribe: www.cxotalk.comhttps://www.cxotalk.com/subscribe
Atif Rafiq has blazed trails in Silicon Valley and the Fortune 500 for over 25 years. After rising through digital native companies like Amazon, Yahoo!, and AOL, Atif held C-suite roles at McDonaldโs, Volvo, and MGM Resorts. He oversaw thousands of employees as a global P&L, transformation, and innovation leader. Atif has built a large following as one of todayโs top management thinkers. Over half a million people follow his ideas about management and leadership on LinkedIn, where he is a Top Voice, and his newsletter Re:wire has over 100,000 subscribers. Atif is passionate about helping companies push boldly into the future. He accomplishes this through Ritual, a software app revolutionizing how teams innovate and problem-solve, and through his work as keynote speaker, board member, and CEO advisor.
#ecommerce #algolia #ecommercebusiness #ecommercewebsite
In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.
This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google.
Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.
The conversation includes these topics:
โบ Ecommerce and the paradox of choice
โบ Impact of AI and machine learning on ecommerce
โบ Improving user experience: How AI personalizes shopping
โบ What is vector search?
โบ Vector vs. traditional keyword search
โบ Using personalization to drive higher customer lifetime value
โบ Using AI-powered search to improve ecommerce customer acquisition and raise customer lifetime value
โบ Best practices for implementing personalization in ecommerce
โบ Personalization and the retail buying funnel in ecommerce
โบ Personalization and real-time data in ecommerce
โบ Ethical considerations in hyper-personalization
โบ Measurement, KPIs, and A/B testing in ecommerce personalization
โบ Understanding customer behavior and shopping modes in ecommerce
โบ Future of search and discovery in ecommerce
โบ Advice for ecommerce retailers
Read the complete transcript: https://www.cxotalk.com/episode/ecommerce-strategy-ai-powered-search-and-discovery
Sean Mullaney is the Chief Technology Officer at Algolia. He joined Algolia from Stripe, where he most recently acted as the Chief Information Officer in Europe and led a global engineering organization overseeing the development and operations of 40+ local payment methods across Europe, Asia, and the Americas that processed hundreds of billions of dollars.
Prior to Stripe, Mullaney oversaw the development of AI powered discovery experiences, including search, recommendations, personalization and browse as the VP of Engineering at Zalando, the largest eCommerce fashion retailer in Europe with nearly 50M active customers. Mullaney also spent more than seven years at Google heading various innovation teams, including three years at the Google research labs in Silicon Valley.
In addition to serving as CTO of Algolia, Mullaney serves as a Board Member for Manna Drone Delivery, a Venture Advisory Board Member for Elkstone Ventures, is a member of the Market Advisory Group at the European Central Bank advising on the design of the Digital Euro and an active startup advisor and a Sequoia Scout angel investor. Mullaney earned a bachelorโs degree in computer science from the University of Cambridge.
#hr #cio #employeeexperience
In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) to improve employee experience, with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy.
John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also discusses challenges these departments face in driving employee engagement, and strategies that he's used to overcome the issues.
Here are key points in the discussion:
โบ Intersection of IT with corporate culture and employee engagement
โบ Exploring the relationship between Information Technology (IT) and Human Resources (HR)
โบ Upskilling teams and the workforce in a remote work environment
โบ Touchpoints and planning in the CIO / CHRO relationship
โบ How IT simplifies technology to improve employee experience and engagement
โบ Embedding the employee experience mandate within IT
โบ Managing a disconnected workforce using technology
โบ Evaluating success with metrics and measurement
โบ Workday's role in helping Suncor achieve employee engagement goals
โบ Impact of data strategies on employee experience transformation
โบ The role of mobile, AI, and ML in employee experience transformation
โบ Advice to business and technology leaders on IT / HR collaboration
โบ What is a simplified employee experience?
Read the complete transcript: https://www.cxotalk.com/episode/aligning-it-and-hr-for-employee-experience-success
John Hill is the Vice President of Digital and Information Technology for Suncor Energy. John joined the company in March 2020, bringing over 30 years of experience in information and communications technology, and deep expertise in leading significant digital transformations. Prior to joining Suncor, John served as the Chief Information Officer at Rogers Communications. He has also held executive information technology roles at Enbridge, Capgemini and SaskTel. John is a Professional Engineer and graduate of the University of Saskatchewan.
#cio #customerexperience #cxostrategy
On CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.
The topics for this episode include:
โบ Understanding the CIO role in enhancing customer experience
โบ Bridging the gap between IT systems and customer value
โบ Using technology to meet customer expectations
โบ Creating seamless customer experience with innovative technology
โบ Digital transformation and customer experience are strongly connected
โบ The five pillars of next-generation technology strategy at Citizens
โบ Agile transformation: shifting from monolithic to incremental software development
โบ Aligning the culture of IT and business to support customer experience objectives
โบ Modernizing legacy systems with a platform approach
โบ Aligning business and technology investments
โบ The impact of business and information technology transformation on customer experience
โบ Prioritizing investments in customer experience
โบ The role of IT in digital transformation projects
โบ Cloud strategy: Responsiveness to customers, agility, and efficiency
#marketingstrategy #dataanalytics
On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer.
The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making:
โบ What is quantitative marketing?
โบ Importance of data and analytics in understanding customers
โบ The power of personalization in marketing
โบ Evaluating return on investment (ROI) in marketing
โบ The role of A/B testing in quantitative marketing
โบ Data collection in marketing: Insights and challenges
โบ Working with structured and unstructured data in marketing
โบ Advice to marketers on approaching data strategically
โบ Privacy concerns in data-driven marketing
โบ What is quantitative intuition?
โบ Incorporating quantitative intuition into business decision-making
โบ The role of artificial intelligence in marketing: insights and limitations
โบ How to combine quantitative marketing techniques and intuition for effective decision-making
Subscribe to the CXOTalk newsletter and stay informed! https://www.cxotalk.com/subscribe
Visit CXOTalk: https://www.cxotalk.com/episode/quantitative-marketing-data-driven-strategies-and-challenges
Professor Oded Netzer's expertise centers on one of the major business challenges of the data-rich environment: developing quantitative methods that leverage data to gain a deeper understanding of customer behavior and guide firms' decisions. He focuses primarily on building statistical and econometric models to measure consumer preferences and understand how customer choices change over time, and across contexts. Most notably, he has developed a framework for managing firms' customer bases through dynamic segmentation. More recently, his research focuses on leveraging text-mining techniques for business applications.
Amy Jaick is the Chief Marketing and Communications Officer at Columbia Business School. She works across functions and channels to create integrated programs that bring CBSโs mission, vision, and values to life. Prior to joining CBS, Amy built and led the first-ever corporate digital marketing and communications team at ViacomCBS and helped launch Goodman Mediaโs digital business. Jaick has also held the role of Director of Digital Marketing at Estimize, where she implemented acquisition, engagement, and retention campaigns across mediums. Before Estimize, she oversaw marketing for The Economist's events business in North and South America, after first serving as The Economist's Communications Manager for the region. Jaick initially began her career at Goodman Media designing media relations programs for marquee clients.
#dataanalytics #financialservices #goldmansachs
In this episode of CXOTalk, we host Neema Raphael, the Chief Data Officer at investment bank Goldman Sachs, who explores the importance of data strategy in the financial services industry.
Raphael explains Goldman Sachs' three-pronged approach to managing data: through platform development, content curation, and governance and quality control.
The conversation includes a discussion on the challenges and opportunities that come with handling complex, real-time data in a high-stakes environment such as financial services. He also highlights the firm's commitment to open-source platforms, notably its platform called "Legend," as a tool to promote data interoperability throughout the industry.
During the conversation, Raphael offers advice on developing a successful data strategy and discusses the role of cloud technology in modern data management.
The conversation includes these topics:
โบ Why data is important in financial services
โบ Goldman Sachsโ approach to managing data
โบ Challenges and opportunities of managing real-time data at scale
โบ Managing data complexity and the role of technology infrastructure
โบ Why Goldman Sachs open-sourced its data platform
โบ How Goldman Sachs assigns financial value to data
โบ Ensuring data quality at scale
โบ Importance of infrastructure, automation, and platform in managing data
โบ Implementing data policies and governance
โบ About Goldman Sachsโ data team
โบ Promoting data interoperability through open-source platforms
โบ The challenge of building an open-source community
โบ Balancing data governance and innovation: insights from the financial industry
โบ Advice from Goldman Sachs on building a successful data strategy
โบ The role of cloud computing in data strategy and its impact on business outcomes
Subscribe to the CXOTalk newsletter and stay informed of upcoming live events: https://www.cxotalk.com/subscribe
Read the complete transcript and search CXOTalk shows:
https://www.cxotalk.com/episode/data-and-analytics-at-goldman-sachs
Neema Raphael is Chief Data Officer and Head of Data Engineering at Goldman Sachs. Previously, Neema was head of Research and Development Engineering, responsible for determining the firm's strategy for emerging technology such as digital assets and artificial intelligence. Prior to that, he led various engineering teams in Core Engineering and was a member of the Core Strats team within the Securities Division that built SecDb. Neema joined the firm in 2003 as an analyst in the Technology Division and was named managing director in 2013.
#otsecurity #paloaltonetworks #zerotrust
In this informative episode of CXOTalk, Anand Oswal of Palo Alto Networks explains how to manage security for operational technology (OT). He discusses security related to interconnected devices, critical infrastructure, manufacturing, medical environments and more.
Oswal provides a clear overview of the challenges involved in securing OT systems, emphasizing the importance of visibility, segmentation, machine learning, and simplifying operations with legacy architectures.
This episode offers valuable insights and practical guidance for professionals seeking to gain a deeper understanding of the intricacies of OT security. From examining the broad attack surface and key challenges to discussing best practices for deployment, this conversation provides a wealth of knowledge to help you effectively secure OT systems.
The conversation includes these topics:
โบ About operational technology (OT) and security
โบ Operational technology presents a broad attack surface
โบ Key challenges in OT security
โบ Ensuring visibility
โบ Segmentation and zero trust
โบ Machine learning
โบ Simplify operations, especially with legacy architectures
โบ Consequences of OT security breaches
โบ Product strategy for OT security
โบ Best practices for deploying OT security
โบ Getting started with OT security
Read the complete transcript: https://www.cxotalk.com/episode/interview-anand-oswal-svp-and-general-manager-palo-alto-networks
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the companyโs Firewall as a Platform efforts. He holds more than 60 U.S. patents and earned a bachelorโs degree in telecommunications from the College of Engineering, Pune, India and a masterโs degree in computer networking from the University of Southern California, Los Angeles.
#dataanalytics #analytics
Watch this important CXOTalk episode for a discussion on data and analytics strategy with Bruno Aziza, Head of Data and Analytics at Google Cloud.
Bruno shares insights on the convergence of data and workloads, data products, building trust through governance, and activating real-time data for success in the era of digital transformation.
Here is more detail on the topics discussed in this episode:
โบ Convergence of data and workloads
โบ Importance of governance to build trust in data
โบ Activation and real-time data
โบ What are data products
โบ Practical examples of data products
โบ Infrastructure requirements for data products vs. traditional dashboards
โบ Roles and team structure in data science
โบ โData scientists are lonelyโ
โบ Data science in small organizations
โบ Data products and digital transformation
โบ Team collaboration in data science
โบ How to build a great data culture
โบ Data quality creates trust and confidence in the data
โบ Steps to build a data and analytics strategy
Subscribe to the CXOTalk and get notified of upcoming LIVE shows: https://www.cxotalk.com/subscribe
Watch more and read the complete transcript: https://www.cxotalk.com/episode/mastering-data-and-analytics-strategy-with-bruno-aziza-head-of-data-and-analytics-at-google-cloud
Bruno Aziza is the Head of Data and Analytics at Google Cloud. He has helped companies of all sizes: startups, mid-size, and large public companies. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) & AtScale. He was at Business Objects when they went IPO (after acquiring Acta & Crystal Reports, & before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant.
Bruno specializes in high-growth SaaS, enterprise software, everything data, analytics, data science and artificial intelligence. He educated in the US, France, the UK & Germany. Bruno has written 2 books on Data Analytics and Enterprise Performance Management. His allegiance is to the Analytics Community worldwide.
#digitaltransformation #vmware
Discover valuable insights on managing large-scale transformation in this CXOTalk episode featuring Mike Hayes, Chief Operating Officer of VMware. In this conversation, Mike explains how the software giant is navigating change and transformation and pivoting towards a SaaS future. He reveals how VMware is breaking down silos, redesigning processes, and aligning goals to create a unified organization capable of thriving in the multi-cloud era.
The conversation includes these topics:
โบ About VMwareโs transformation
โบ Navigating large-scale transformation with clear goals
โบ Balancing individual and team incentives for transformation success
โบ Culture and incentives: โDon't give people tasks; give them goals.โ
โบ About VMware's internal and external change initiatives
โบ Harmonizing business models with product-led growth strategies
โบ Redesigning processes and breaking down silos across the organization
โบ How to measure and evaluate transformation progress
โบ Business agility: What is it and why it is important
โบ Practical advice on creating business agility
โบ How to measure and evaluate business agility
โบ Advice for business leaders on driving large-scale organizational change
โบ The importance of situational awareness
Read the full transcript and see related interviews: https://www.cxotalk.com/episode/data-and-analytics-at-goldman-sachs
Mike Hayes is VMwareโs Chief Operating Officer, where he is responsible for worldwide business operations and acceleration of the Companyโs SaaS transition. Mike leads with a passion for driving agility, excellence and meaning in service of customersโ missions. Before VMware, Hayes served as Senior Vice President and Head of Strategic Operations for Cognizant Technologies where he ran a $2B P&L for global financial services. Mike also served as a Chief of Staff to the CEO and COO roles at Bridgewater Associates, an investment management firm.
Prior to joining the private sector, Hayes spent 20 years in the U.S. Navy SEALs, where his last role was Commanding Officer of SEAL Team TWO. He served in the Bosnia, Kosovo, Iraq, and Afghanistan conflicts, including ten months as the Commander of a 2,000-person Special Operations Task Force in southeastern Afghanistan. Hayes was selected as a White House Fellow, served as Director, of Defense Policy and Strategy at the National Security Council, and was the Deputy Commander for Special Operations in Anbar Province, Iraq. His military decorations include the Bronze Star for valor in combat in Iraq, a Bronze Star for Afghanistan, and the Defense Superior Service Medal from the White House.
Hayes authored the bestseller โNever Enough: A Navy SEAL Commander on Living a Life of Excellence, Agility, and Meaning," and donates all profits to pay off mortgages for Gold Star families (fallen service members). He holds a Masterโs degree from Harvardโs Kennedy School and a Bachelorโs degree from Holy Cross College. He is on the boards of Immuta, a data governance company, and the National Medal of Honor Museum. Hayes is also a lifetime member of the Council on Foreign Relations.
#generativeai #dataanalytics
Explore the fascinating evolution of Generative AI from IBM Watson to OpenAI's amazing ChatGPT. Join this exclusive CXOTalk episode as we delve into the groundbreaking advancements and applications in AI and natural language processing. Our guest is Sol Rashidi, who returns to CXOTalk by popular demand.
The conversation includes these topics:
โบ Understanding the Chief Analytics Officer role
โบ Evolution of AI: From IBM Watson to today
โบ Unique aspects of ChatGPT and direct-to-consumer AI
โบ Marketing drives broader acceptance of AI
โบ Technology capabilities driving AI adoption
โบ Relationship between generative AI and data science
โบ Best practices for implementing AI within organizations
โบ Importance of AI ethics
โบ Broad social acceptance of generative AI and algorithms
โบ How to build a value case for generative AI
โบ The optimal implementation process for generative AI
โบ What are the skills required for a Chief Data Officer or Chief Analytics Officer
โบ What is the state of gender-inclusive AI today
โบ How do we create ethical boundaries for AI
โบ Issues on AI explainability and transparency
โบ Impact of AI on job security
Subscribe to the CXOTalk newsletter and get notified of live events: https://www.cxotalk.com/subscribe
See the episode page: https://www.cxotalk.com/episode/generative-ai-from-ibm-watson-to-chatgpt
Sol Rashidi currently holds 7 patents, with 21 filed in the Data & Analytics space and is a keynote speaker at several technology conferences speaking on various topics such as Machine Learning, Data & Analytics, and Emerging Operating Models for organizations taking on transformations in the D&A space. Prior to joining Estee Lauder as their Chief Analytics Officer, Sol was the Chief Data & Analytics Officer for Merck, EVP and Chief Data Officer for Sony Music, and Chief Data & Cognitive officer for Royal Caribbean.
Goal oriented and a team player, Sol believes in uncomplicating the complicated and cultivating environments that are innovative, driven, and collaborative. Sol has a unique ability in bridging the gap between Business and IT, her deep understanding of multiple functional disciplines (i.e. change management, enterprise data, application architecture, process re-engineering, sales, etc.) enables her to drive change by articulating the need for change in organizations that otherwise wouldnโt evolve. Sol played NCAA Water Polo and Rugby for Cal on the Womenโs National Rugby Team for several years, and completed the Ironman.
#ai #generativeai #drugdiscovery #pharma
In this episode of CXOTalk, we have the pleasure of speaking with Dr. Alex Zhavoronkov, the founder and CEO of Insilico Medicine.
Insilico Medicine uses artificial intelligence to enhance drug discovery. By combining generative adversarial networks (GANs), reinforcement learning, and other AI techniques, Insilico streamlines the design, synthesis, and testing of new molecules. Their approach has garnered attention, raising $400 million in funding so far.
Dr. Zhavoronkov shares insights into Insilico's goals, such as the accelerated development and testing of small molecules targeting specific diseases. We also explore how their software impacts pharmaceutical R&D by enabling researchers to investigate new targets, design molecules with certain properties, and potentially predict the outcomes of clinical trials.
Join us as we discuss the evolving landscape of pharmaceuticals and how generative AI can help discover new treatments for chronic diseases and promote a healthier future.
The conversion covers these topics:
โบ Early generative AI experiments & adversarial networks
โบ Generative AI in molecular drug design
โบ Advancements: AI techniques & reinforcement learning
โบ Insilico Medicine's funding journey & challenges
โบ Unique challenges in AI-based drug discovery
โบ First validation of AI-generated molecules
โบ Software for chemistry & biology applications
โบ Traditional vs. Insilico Medicine's approach
โบ Pharma challenges: high costs, low novelty, and diminishing returns
โบ Potential billion-dollar payout for successful Phase II drugs
โบ AI in drug development can increase success probability
โบ Early partnerships with large pharma and lessons learned
โบ Decision to stop doing pilots with big pharma companies
โบ Generative AI and public data
โบ De-biasing pharmaceutical research
โบ Automating the workflow and quality control
โบ Reinforcing generative AI with real experiments
โบ โDrug discovery is brutalโ
โบ Drug discovery democratization
โบ AI in medical writing
โบ IP risks and generative AI
โบ AI and robotics to prevent aging
Visit our website for the audio podcast: https://www.cxotalk.com/episode/future-of-drug-discovery-generative-ai-in-pharma-and-medicine
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Check out our upcoming live shows: https://www.cxotalk.com
Alex Zhavoronkov, Ph.D. is the founder and CEO of Insilico Medicine, a leader in next-generation artificial intelligence technologies for drug discovery and biomarker development. He is also the founder of Deep Longevity, Inc, a spin-off of Insilico Medicine developing a broad range of artificial intelligence-based biomarkers of aging and longevity servicing healthcare providers and life insurance industry. In 2020, Deep Longevity was acquired by Endurance Longevity (HK: 0575). Beginning in 2015, he invented critical technologies in the field of generative adversarial networks (GANs) and reinforcement learning (RL) for the generation of novel molecular structures with the desired properties and generation of synthetic biological and patient data. He also pioneered applications of deep learning technologies for the prediction of human biological age using multiple data types, and transferred learning from aging into disease, target identification, and signaling pathway modeling. Under his leadership, Insilico has raised over $400 million in multiple rounds from expert investors, opened R&D centers in six countries or regions, and partnered with multiple pharmaceutical, biotechnology, and academic institutions, nominated 11 preclinical candidates, and has generated positive topline Phase 1 data in human clinical trials with an AI-discovered novel target and AI-designed novel molecule for idiopathic pulmonary fibrosis that received Orphan Drug...
#cybersecurity #ai
CXOTalk host Michael Krigsman interviews Michal Pechoucek, CTO of Gen and AI researcher, on the impact of AI on cybersecurity.
In this insightful discussion, the two participants explore the evolving relationship between AI and cybersecurity. The conversation covers a range of topics, from AI and machine learning (ML) tools in cyber defense and penetration testing to A/B testing in cyber attacks. The conversation also covers the challenges of AI and cybersecurity research and the maturity of AI-powered tools in the field. The conversation culminates in valuable advice for Chief Information Security Officers (CISOs) and Chief Information Officers (CIOs), as well as thoughts on the future of AI in cybersecurity, including the potential for cognitive attacks and the spread of misinformation.
The conversation includes these topics:
โบ Early applications of AI and deep learning in cybersecurity
โบ Consumer cybersecurity and AI-enabled defenses
โบ Evolving cybersecurity threats and cognitive attacks
โบ AI and deep learning: Defending against automated attacks
โบ Signature-based AI and deep learning to scale malware detection
โบ The challenge of building AI for diverse cybersecurity threats
โบ Importance of AI explainability in cybersecurity
โบ AI-enabled cognitive attacks, identity theft, and the future of cybersecurity
โบ AI to detect phishing attacks: Large language models and classification
โบ Importance of AI in Cybersecurity for Boards of Directors
โบ Bridging the gap between cybersecurity experts and boards
โบ Personal data protection: Tips for better cybersecurity hygiene
โบ Algorithm manipulation and privacy concerns; Algorithm manipulation and privacy
โบ AI and ML tools in cyber defense and penetration testing
โบ A/B testing in cyber attacks
โบ AI recommendations on data collection
โบ Challenges in AI and cybersecurity research
โบ Advice for Chief Information Security Officers (CISO) and Chief Information Officers (CIO)
โบ Future of AI in cybersecurity: cognitive attacks and misinformation
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Read the complete transcript: https://www.cxotalk.com/episode/ai-cybersecurity-cto-perspective
Michal Pechoucek leads the core technology, innovation and R&D teams driving security engines as well as Gen's technology vision for human centered digital safety and beyond. He is also responsible for the companyโs scientific research in the fields of Artificial Intelligence, machine learning, and cybersecurity. He previously served as CTO of Avast.
Before joining Avast, Mr. Pechoucek spent over twenty years as a professor at the Czech Technical University (CTU) in Prague, during which he founded the Artificial Intelligence Center in 2001. Mr. Pechoucek has authored more than 400 high impact publications and contributed numerous innovative AI applications to research in computer science.
While pursuing his academic career, Mr. Pechoucek co-founded several technology start-ups including cybersecurity firm Cognitive Security (acquired by CISCO in 2013), AgentFly Technologies, which specializes in controlling autonomous aircraft traffic, and Blindspot Solutions, which develops AI for industrial applications (acquired by Adastra Group in 2017). He directed the R&D Center for AI and Computer Security at CISCO Systems and worked as a strategist in the CISCO Security CTO office. He is also a venture partner with Evolution Equity Partners, a VC firm specialized in cybersecurity. Michal Pechoucek co-founded the prg.ai initiative aiming to transform Prague into a world-class AI super hub. He sits on the board of several AI startups and as an early investor supports Czech AI ecosystem.
Michal graduated from University of Edinburgh and gained his PhD in Artificial Intelligence at CTU in Prague. He also worked as a visiting professor at the University of...
#nfl #dataanalytics
The NFL's Chief Data and Analytics Officer explains how the National Football League uses data and analytics to gain a competitive edge on and off the field. Learn about the key metrics the league tracks, how the data informs player evaluations and team strategy, and how the NFL is using technology to enhance the fan experience. Our guest co-host for this episode is QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies.
The conversation covers these topics:
โบ NFL data goals: improve fan experience, league operations, and team performance
โบ How the NFL uses data and analytics to personalize fan engagement and customer experience
โบ Privacy and consent: addressing customer concerns in data usage
โบ Governance and the democratization of data in the NFL
โบ Four pillars of the NFLโs data and analytics strategy
โบ Managing and leveraging data from the Super Bowl
โบ How the NFL uses data to understand how fans consume content
โบ The partner ecosystem for data and analytics technology in the NFL
โบ Decision-making based on data vs. intuition
โบ How the NFL manages change and disruption in the professional sports industry
โบ How the NFL uses data and analytics to improve team performance
โบ Generative AI and machine learning in the NFL
โบ How the NFL organizes data at scale
โบ Key data lessons: Repeatability, scalability, and governance
โบ Collecting data from the Super Bowl halftime show
โบ Future of data, analytics, and converged content in the NFL
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Read the full transcript and watch related episodes: https://www.cxotalk.com/episode/data-wins-inside-nfls-analytics-strategy
Paul Ballew currently serves as the National Football Leagueโs Chief Data & Analytics Officer. Based in New York, Paul directs the Leagueโs extensive data and analytics operations across the Game, Fans and Engagement. This mission is centered on ensuring that the NFLโs data assets and advanced analytic capabilities are leveraged to improve on-field football, overall fan experience and commercial outcomes for the League, clubs and partners. In advancing the Game, Paul and team support Football Operationsโ critical workstreams and Player Health & Safetyโs major initiatives, where the power of analytics is critically important to the future of the game. Paul and team are also leading the key initiatives on deepening fan engagement through enhanced fan modeling, predictive analytics, and the personalization of content and experiences.
Throughout his career Paul has built and led transformational data and analytic organizations across leading companies and industries. Previously he served as Chief Data and Analytics Officer for the Loblaw LTD the largest retailer, pharmaceutical provider and real estate investment trust in Canada. He was responsible for establishing the companyโs data and analytics functions, data management operations, data science activities, and the Artificial Intelligence and Machine Learning Center of Excellence. Prior to Loblaw, Paulโs decades of experience in the field includes leading the formation of the data and analytics organizations at Ford Motor Company, Nationwide Financial, Dun and Bradstreet and General Motors. Paulโs experience in the data and analytics field is centered on turning insights into action through close collaboration with business partners with the goal of improving customer relationships and driving operational excellence.
QuHarrison Terry is Head of Growth Marketing at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review,...
#ai #chatgpt #generativeai
In this episode of CXOTalk, the Chief Technology Officer of EY, who is Nicola Marini Bianzino, explains why generative AI is an arms race. We explore the defining characteristics of ChatGPT and similar tools, and the ethical and legal responsibilities of generative AI. Discover how generative AI will impact the future of work in the enterprise and the importance of ethical AI guidelines for technology developers.
The conversation includes these topics:
โบ Generative AI is an arms race
โบ Impact of generative AI on the enterprise
โบ Defining characteristics of ChatGPT
โบ Ethical and legal responsibilities of generative AI
โบ AI governance in the enterprise
โบ What jobs may generative AI make redundant?
โบ What is the impact of generative AI on knowledge management?
โบ How will generative AI change the future of work in the enterprise?
โบ Legal implications of generative AI
โบ โWhy do tools such as Google Bard or ChatGPT hallucinate?โ
โบ Challenges to enterprise adoption of AI tools
โบ Advice to business leaders on adopting AI in the enterprise
โบ Importance of ethical AI guidelines for technology developers in the enterprise
โบ Comparison of ChatGPT to low code, no code software tools
Nicola Morini Bianzino is EY's Global Chief Technology Officer, focused on bringing technology products to EY clients and positioning technology at the heart of the organization. With a 20-year track record of driving technology strategy innovation, he advises global clients on technology investment and their innovation agendas, providing industrialized technology products to meet their most pressing business needs.
An early AI pioneer, he wrote a thesis on the application of neural networks to business in 1997. Nicola is a high-profile global media commentator and contributes to MIT Sloan Management Review, Forbes and HBR. A thought leader on AI, machine learning, innovation and big data, he is passionate about extracting value from technology investment. He holds a masterโs degree in Artificial Intelligence and Economics from the University of Florence.
#ai #aifailure
Join us on CXOTalk episode 778 as we delve into the complexities of AI failure with our guest, Iavor Bojinov, Assistant Professor at Harvard Business School, and QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies. In this episode, we explore the various types of AI failures that can occur, the causes behind them, and how they differ from traditional technology and IT projects.
Our experts also address the implications of these differences and distinguish between technology failures and human errors that can cause AI failures. In the second segment, we discuss solutions to address AI failure, including practical advice on how to avoid it in the first place. We also touch on the crucial ethical and privacy considerations associated with AI.
This is a must-watch episode for business leaders building an AI group within their organization. Our guests offer valuable insights into AI governance, which can help prevent failures and maximize opportunities.
The conversation includes these topics:
โบ Understanding AI operations and ai project failures
โบ Differences between AI projects and traditional technology or IT projects: AI is probabilistic
โบ Five steps of an AI project
--- Step 1: Project Selection - Choosing the Right Project
--- Step 2: Development - Building the Prototype
--- Step 3: Evaluation - Testing on Real People
--- Step 4: Deployment and Scaling - Going from Pilot to Full Launch
--- Step 5: Management - Monitoring and Preventing Failures
โบ The shift from rule-based expert systems to probabilistic AI
โบ Implementing AI in small businesses
โบ AI pilot projects should have direct implications on revenue
โบ Categories of AI failure
โบ Successful projects integrate AI into processes and business operations
โบ Data sets are a key difference between traditional IT projects and AI projects
โบ Digital Transformation vs. AI
โบ Ethical considerations of AI
โบ Principles of privacy by design
โบ Addressing bias in decision-making based on data
โบ Governance and regulation of AI
โบ Advice to business and technology leaders on preventing AI failures
Subscribe to the CXOTalk newsletter: https://www.cxotalk.com
Read the complete transcript and watch more interviews: https://www.cxotalk.com/episode/why-ai-projects-fail-how-stop-it
Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets.
Professor Bojinov is also the co-creator of the first-year required MBA course โData Science for Managersโ and has previously taught the โCompeting in the Age of AIโ and โTechnology and Operations Managementโ courses. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from Kingโs College London.
QuHarrison Terry is Head of Growth Marketing at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Previously, he led marketing at...
On CXOTalk episode 777, we speak with Kurt John, the Chief Security Officer of Expedia Group, who discussed managing and leading cybersecurity in 2023. From building a decision support structure to explaining the value of security to boards of directors, this interview takes a deep dive into the life of a modern Chief Security Officer.
We are joined by guest co-host, QuHarrison Terry, the Chief Growth Officer at Mark Cuban Companies.
Don't miss this opportunity to gain valuable insights into the future of cybersecurity and hear from a seasoned leader in the field.
Here are the topics covered in this discussion:
On Expedia Group and Kurt John's role
On complexity in the security landscape
On technical threats to consider
On security for travelers, partners, and employees
On security in the Expedia Group brands and ecosystem
On building a decision support structure for security
On defining boundaries of the security ecosystem
On security and privacy as market differentiators
On threat intelligence and business outcomes
On preventing fraud in e-commerce with the security value chain
On information sharing to prevent fraud
On explaining the value of security to boards of directors
On investments in security and cost savings
On companies adopting GDPR as a standard
On the imperfect nature of security systems
On the importance of security post-mortems
On advice for new CISOs
On the role of AI in security
On the impact of security and trust in the travel industry
Kurt John is Global Chief Security Officer at the Expedia Group, where he overseas governance and execution of cybersecurity, physical security and privacy. He is also a non-resident senior fellow at the Atlantic Council where he helps to think through the most relevant Cybersecurity challenges at the intersection of geopolitics, business and security facing the United States and its allies. This includes making recommendations for policy makers to help bolster the security of our way of life. Kurt holds multiple board positions in private and public organizations including Virginia Innovation Partnership Authority โ the Commonwealthโs initiative to drive innovation of the tech economy.
QuHarrison Terry is a growth marketer at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives. Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBCโs Primetime Series โ No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedinโs top voices in Technology award.
#cybersecurity #ciso #ai #aisecurity
In this exclusive interview, NVIDIA's Chief Security Officer, David Reber, discusses the complexity of the company's product line and its impact on security. He explains why NVIDIAโs complex hardware and software product line demands a diverse portfolio of security solutions. Reber highlights the role of AI and machine learning in security and data protection, and explains how AI changes cybersecurity.
Reber presents an ecosystem view of security, where knowledge and trust play a crucial role in protecting against breaches.
The conversation also sheds light on the interlinked relationship between data protection and protecting against breaches, the importance of monitoring the data supply chain, and customer experience in security. Reber concludes by stressing the importance of innovation and how security teams should focus on enabling innovation instead of stopping it.
The conversation includes these topics:
โบ How does NVIDIA's product line make security complex?
โบ How does NVIDIA manage security risk?
โบ What is the impact of AI and machine learning on security and data protection?
โบ What is NVIDIAโs security ecosystem and why is it important?
โบ Why are technology, education and training all essential to maintain cybersecurity?
โบ How does AI make security a data problem?
โบ โHow do you protect distributed data sets?โ
โบ โIt's AI until you trust it. Then it's automation.โ
โบ How do you balance security and protection against employee productivity?
โบ What does customer experience mean in security?
โบ What is the role of AI governance in security programs?
โบ How does NVIDIA integrate security into product development?
โบ How do we handle negative consequences of autonomous algorithmic systems?
โบ Why do security breaches happen so often?
โบ Advice to business leaders on AI and security?
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See related conversations and transcripts: https://www.cxotalk.com/episode/cybersecurity-strategy-2023
David Reber serves as the chief security officer and head of product security at NVIDIA. Before NVIDIA, Reber served over a decade as a senior staff officer in the US Intelligence Community. He held the position of senior director of security for Nutanix Frame and Government Cloud Services. His background spans enterprise secure cloud service architecture, advanced cyber operations, offensive security research, global enterprise security, secure mobile tactical communications and insider threat. Reber holds a bachelorโs degree in Information Sciences and Technology from the Pennsylvania State University.
As a CIO, understanding the cloud ecosystem is essential for leveraging cloud computing for digital transformation, agility, and innovation.
To understand why the ecosystem is so important for any move to the cloud, we spoke with the head of Strategic Ecosystem & Industry Solutions at VMware, Zia Yusuf.
During the conversation, Zia explains the cloud ecosystem, why it's a challenging issue for many CIOs, and offers advice for migration planning and investing in the cloud.
The discussion covers these topics:
โบ What is the cloud ecosystem?
โบ How does the cloud ecosystem drive customer success?
โบ What are the roles and responsibilities of cloud ecosystem participants?
โบ How is customer success different in the cloud from on-premises?
โบ What are the business impacts of multicloud and hybrid cloud solutions?
โบ How important is the ecosystem to cloud migration?
โบ What is the role of ecosystem in innovation and cloud adoption?
โบ Advice to CIOs on migration from on-premises to cloud?
โบ How should CIOs plan and architect their cloud computing ecosystem?
โบ What are the best metrics to use for evaluating a cloud migration strategy?
Read the complete transcript: https://www.cxotalk.com/episode/cloud-ecosystem-guide-cios
Zia Yusuf joined VMware in 2021 as VMwareโs Senior Vice President of Strategic Ecosystem and Industry Solutions, responsible for building joint horizontal and industry-centric solutions with our ecosystem and alliances across Dell, global cloud providers (hyperscalers), global system integrators, and global ISVs.
Prior to VMware, Zia was a Senior Partner & Managing Director at Boston Consulting Group (BCG)โserving as a core member of the firmโs Technology Advantage, and Technology, Media & Telecommunications practices. Before BCG, Zia was CEO of a leading IoT startup called Streetline, and an executive vice president at SAP where he served as head of the global ecosystem and partner group.
Zia holds a Bachelor of Arts from Macalester College, a Master of Science in International Affairs from the School of Foreign Service at Georgetown University and an MBA from Harvard Business School.
#creatoreconomy #aitools
Artificial intelligence is rapidly changing the way creators and entrepreneurs build and monetize their businesses. From content creation to e-commerce, AI tools are making it easier and faster for creators to produce high-quality content and build a following.
Our guest is AI expert Riley Brown, who has quickly established himself as a leading voice in the creator economy. Riley has used his deep understanding of AI tools to grow his TikTok channel at an unprecedented rate. Riley will share his expertise on the latest developments and best practices for using AI tools to create text, audio, and video.
The conversation includes these topics:
โบ Rise in popularity of AI tools for content creation
โบ AI tools improve digital communications
โบ The creator economy and its impact on social media
โบ Differences between AI tools and traditional creator tools
โบ AI-powered content creation is the future of empowering creators
โบ AI tools can help employees create their own personal brand
โบ Employer objections to employees building strong personal brands
โบ Creating AI-generated avatars for storytelling using various tools
โบ How to use ChatGPT for best results
โบ TikTok AI influencer describes future plans
Read the complete transcript: https://www.cxotalk.com/episode/ai-tools-creator-economy
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#cio #digitaltransformation
Technology investment strategy and innovation planning are particularly challenging during this period of economic change.
In this interview, the Global CIO and CTO of the Solutions & Services Group of Lenovo, Arthur Hu, shares strategies for successful technology investment planning in 2023.
He will discuss how he aligns technology investments with business goals, evaluates potential investments, and navigates the ever-changing business landscape. As a CIO and CTO, he has a unique perspective on the role of technology in driving growth and innovation. With his guidance, you'll gain valuable insights and strategies for your own technology investment planning in the coming year.
The conversation covers these topics:
-- Navigating uncertainty: CIO investment strategy for 2023
-- What are the criteria for technology investment decisions in 2023?
-- Include technology adoption and change management in investment planning
-- Technology debt has a negative impact on business agility
-- How to plan technology budgets during times of economic uncertainty
-- How does Lenovo align business and technology investments?
-- How can CIOs create a culture of business growth?
-- The new CIO mindset of growth and business value
-- Data sovereignty, privacy, and international compliance
-- How to balance short-term results with long-term technology investments?
-- Metrics and KPIs for measuring technology investment planning
-- The best CIOs innovate to create value
-- CIO and CTO investment planning compared
-- Advice for CIOs: โBe the person of yesโ
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Read the full transcript: https://www.cxotalk.com/episode/cio-cto-investment-strategy-2023
Arthur Hu is Senior Vice President and Chief Information Officer for Lenovo as well as the Chief Technology Officer of the Solutions & Services Group (SSG).
As Lenovoโs Global CIO, Mr. Hu leads the enterprise-wide IT organization that is driving the technology-enabled transformation of Lenovo. Under his direction, Lenovoโs IT team has emerged as a strategic partner to the business groups, focusing on innovation, business value, and customer experience.
Earlier this year, Mr. Hu was appointed to the additional position of Chief Technology Officer for the Solutions and Services Group (SSG). In this role, he leads the Research and Development organization within SSG, responsible for developing innovative solutions to bring to customers worldwide.
Since joining Lenovo in 2009, Mr. Hu has held several executive and operational leadership roles in the company and is a member of the Lenovo Executive Committee.
#digitaltransformation #socialmediatips
In this episode of CXOTalk the Chief Digital Evangelist of Salesforce, Vala Afshar, explains digital transformation strategy, trends, and advice for 2023. He also shares special advice for business leaders to be successful on social media, a topic Vala knows well since he has almost one million followers.
What are the secrets that make digital transformation initiatives succeed or fail? And how can we overcome the obstacles and challenges? Keep reading to find out!
The conversation includes these topics:
โ Introduction to Vala Afshar
โ Digital transformation strategy and examples for 2023
โ Focus digital transformation on business rather than technology
โ Trust and culture change are the foundations of digital transformation
โ What are the obstacles to a successful business transformation strategy?
โ What are digital transformation trends for 2023?
โ How can we make digital transformation understandable to non-technical people?
โ Vala Afsharโs advice on how to get followers on social media?
Read the complete transcript: https://www.cxotalk.com/episode/secret-life-digital-transformation
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Vala Afshar is an author, US patent holding inventor, weekly columnist for ZDNET, weekly podcaster, keynote speaker and social media contributor. Vala has over 845,000 followers on Twitter, generating billions of impressions per year. He has written over 250 articles since 2020. His weekly podcast started in 2016 and is projected to have over 2M viewers this year. He has interviewed over 1,000 senior executives, company founders, bestselling authors and venture capitalists. Prior to joining Salesforce in 2015, Vala served as the chief marketing officer and chief customer officer in the technology sector. He was a Salesforce customer from 2003-20215. Vala is currently working on a new book that will be published by mid 2023.
#employeeexperience #futureofwork #workday
Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworkers and supervisors, are equally important.
But how can companies create an intentional employee experience, which is genuinely part of the future of work? We talk with Workday's Ali Fuller, who explains.
She presents the following topics:
โ What is employee experience?
โ Why is employee experience so important?
โ How do we cultivate employee engagement?
โ How does engagement help us attract and retain employees?
โ How does careful listening help us meet employee experience goals?
โ What are best practices for measuring employee experience?
โ What is the role of middle managers in the employee experience team?
โ How do we start a workforce transformation strategy to increase employee engagement?
โ What are the benefits and challenges of employee experience programs?
โ Advice for HR leaders creating an excellent employee experience?
Read the full transcript: https://www.cxotalk.com/episode/what-employee-experience
Ali Fuller is GM of Employee Experience at Workday. As part of that, she leads product and development in three key product areas: Workday Today (Workdayโs new home and search foundation), Workday Journeys (supporting employees during major transition and life events), and Help (knowledge and case management). Ali has led product teams at Workday for 9+ years, and, prior to that, was a consultant in the Human Capital space.
#digitaltransformation #softwaredeveloper
Modern software development and engineering excellence requires more than just technical skills. True excellence is built on a foundation of values, principles, and processes that all support the organization's business strategy and goals.
For a review of practical steps to create engineering excellence in software development, we spoke with Dan Drasin, Chief Development Officer of the payment processing company Shift4.
The discussion includes these topics:
โ About software engineering at Shift4
โ What is โengineering excellenceโ?
โ How Shift4 aligns software engineering and product development with company business strategy
โ Working with Intevity to align business strategy and software development
โ What are important KPIs to achieve engineering excellence in an agile development environment?
โ Software governance to achieve engineering excellence
โ Advice to technology leaders on agile software development success
Read the full transcript: https://www.cxotalk.com/episode/how-create-software-engineering-excellence
Dan Drasin is the Chief Development Officer for Shift4 Payments and is responsible for all Software Development across the organization. Mr. Drasin has nearly three decades of experience leading and transforming product development organizations in the hospitality, healthcare, and telecommunications industries.
#diversity #inclusion #womenintech
According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent.
In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and talented workforce.
The topics discussed include:
โ What is diversity?
โ Why are diverse teams smarter and perform better?
โ Why are diversity and inclusion so difficult to discuss?
โ How can organizations become more diverse and inclusive?
โ What is the distinction between courage and confidence?
โ What is the role of HR in fostering diverse teams?
โ On the relationship between corporate culture and creating diverse teams
โ Advice for business leaders on how to create diverse teams
See more from CXOTalk: https://www.cxotalk.com/episode/workforce-transformation-how-create-diverse-teams
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Christie Hunter Arscott is an award-winning advisor, speaker, and author of the book Begin Boldly: How Women Can Reimagine Risk, Embrace Uncertainty, and Launch A Brilliant Career. Christie is a leading expert on how we can harness the power of intentional risk-taking to create more dynamic and vibrant careers and organizations. A Rhodes Scholar, Christie has been named by Thinkers50 as one of the top management thinkers likely to shape the future of business. Christie was also selected for the biannual Thinkers50 Talent Award shortlist of the top global thought leaders in the field of talent management.
QuHarrison Terry is a growth marketer at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives. Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBCโs Primetime Series โ No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedinโs top voices in Technology award.
#digitaltransformation #businesstransformation #enterpriseai
On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI, digital transformation strategy, and leadership capabilities needed to transform and compete in a cloud-based world.
Dr. Lakhani is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
The discussion includes these topics:
About Karim Lakhani at the Harvard Business School
โ On AI business strategy
โ On the historical uniqueness of AI transformation
โ On the importance of ecosystems and data in being competitive with enterprise AI
โ On practical advice for business process transformation and AI
โ On the challenge of enterprise architecture strategy and transformation with AI
โ On marketing personalization using data and algorithms
โ On the business process challenges of digital transformation
โ On the challenge of bias in AI datasets
โ On economic displacements caused by AI
โ Advice for business leaders
Watch on the CXOTalk site: https://www.cxotalk.com/episode/business-transformation-how-become-ai-company
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Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
Karim has published over 150 scholarly articles and case studies and is known for his original scholarship on open innovation and has pioneered the use of field experiments to help solve innovation-related challenges while simultaneously generating rigorous research in partnership with organizations like NASA, Harvard Catalyst, and The Broad Institute. He co-authored Competing in the Age of AI (2020), an award-winning book published by the Harvard Business Review Press. He has developed six online-courses that have educated thousands of executives on AI strategy, technology-driven transformation, and entrepreneurship.
Karim is an advisor to senior executives at leading companies. He serves as an Academic Partner at Flagship Pioneering, member of the Board of Directors of Mozilla Corporation and VIDEA Health, and an advisor to several AI-based startups. He is the co-founder of Aspire Institute, a non-profit that aims to transform the lives of first-in-family college students worldwide.
Karim was awarded his Ph.D. in management from the Massachusetts Institute of Technology. He also holds an SM degree in Technology and Policy from MIT, and a bachelorโs degree in Electrical Engineering and Management from McMaster University in Canada. He is a recipient of the Aga Khan Foundation International Scholarship and a doctoral fellowship from Canada's Social Science and Humanities Research Council.
#digitaltransformation #predictivemaintenance #dataanalytics
Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices.
Otis has integrated edge computing technology to collect elevator performance data and improve their business processes with predictive maintenance. But they also recognized that digital transformation must be meaningful for their customers and their business.
In this episode of CXOTalk, we interview Otis' CTO, Ezhil Nanjappan, about digital transformation and data at Otis.
The conversation includes these topics:
โ Digital Transformation with Data at Otis Elevator
โ On the technology of elevators
โ Data collection and analysis from elevators (edge computing devices)
โ How does data analysis support business outcomes and digital transformation?
โ How does data collection improve the customer experience at Otis?
โ On predictive maintenance based on data and condition-based monitoring
โ AI-based predictive maintenance improves the relationship between Otis and customers
โ Does new data lead to new revenue streams?
โ Digital transformation strategy and culture change at Otis
โ How does Otis scale its workforce?
โ Does the โclose doorโ button on elevators actually work?
โ How does Otis prevent elevators from uncontrolled falls?
โ On the future of elevator technology
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Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-data-otis-elevator
Ezhil Nanjappan is the Chief Technology Officer (CTO) for Otis. He is responsible for applying innovative technologies to transform existing business models, products, and services to support business growth.
He played a critical role in introducing the Otis ONE IoT service platform, helped develop the suite of custom smartphone mo-bile apps that collect and share performance data, and supported the deployment of more than 30,000 smart phones to get digital technology in the hands of Otis mechanics around the world.
Ezhil joined Otis in 2001, and focused his career on advancing global IT operations, mobile application development and service transformation. He is experienced in all things digital โ from sales force automation and cloud transition to agile development and global program management. He has received 22 global patents.
#cio #cloudcomputing #digitaltransformation
This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering.
The conversation includes these topics:
โ On the CIO and IT strategy at Seagate
โ What is multi-cloud?
โ Why is multicloud important to enterprise cloud adoption?
โ On cloud vendor lock-in in the public cloud
โ On managing the dual roles of CIO and EVP of cloud services
โ How can CIOs overcome challenges to being business leaders?
โ On customer experience and the Chief Information Officer
โ How can cloud providers improve customer experience?
โ How do multicloud environments create business value?
โ How can CIOs be effective driving digital transformation?
In his role as CIO, Ravi Naik is leading large transformative initiatives, leveraging ideas and platforms focused on future growth. With his passion for technology, as EVP of Lyve Cloud, he is pioneering the next chapter of innovation and leadership in Seagate storage services.
Prior to joining Seagate in 2017, Ravi was the senior vice president of technology at Katerra, a startup revolutionising the construction industry by transforming the way buildings and spaces come to life. Before Katerra, in 2007 Ravi joined SanDisk to lead an enterprise-wide transformation initiative. Following the success of SanDisk transformation, he was appointed CIO, remaining with the organisation through its sale to Western Digital in 2016. Before that, he held leadership positions in Mercury Interactive, Hewlett Packard, and 3Com Corporation. Naik holds a bachelorโs degree in Electrical Engineering from the University of Bombay in India.
#digitaltransformation #cio
The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr.
The conversation explores the current state of digital transformation at the UN and discusses the role of digital technologies in helping achieve sustainable development goals and a more peaceful world.
The conversation included these topics:
โ On the Chief Information Technology Officer role at the UN
โ On being Chief Information Officer at the World Health Organization
โ On being a digital transformation leader at the UN
โ On the benefits of digital transformation
โ On how to overcome enterprise collaboration and diversity challenges
โ On measuring the success of digital transformation initiatives
โ On gaining technology consensus across UN member states
โ On the role of data in digital transformation and decision-making
โ On ensuring data security and integrity
โ On the broad vision of transformation and digital ecosystems
โ On advice to government policymakers on digital technologies and transformation
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Transcript: https://www.cxotalk.com/episode/digital-transformation-united-nations
Bernardo Mariano Joaquim Junior of Mozambique is the Chief Information Technology Officer (CITO), Assistant Secretary-General, Office of Information and Communications Technology at United Nations Headquarters in New York (UNOICT).
He brings to the position 28 years of experience within the United Nations system and international organizations, most recently serving as the Chief Information Officer and Director for Digital Health and Innovation at the World Health Organization (WHO), where he led the organizationโs digital transformation journey, leveraging digital technologies and innovations to accelerate the achievement of WHO strategic goals.
Bernardo started his career in 1993 with International Organization for Migration (IOM) in Mozambique and continued with IOM in Haiti, Mali, Angola, Kenya, Kosovo and South Africa in addition to Geneva, Switzerland before joining WHO in 2018. He served as IOM Senior Regional Adviser for Sub-Saharan Africa (2017-2018), Regional Director for Southern Africa (2009-2015) and served as IOM Chief Information Officer (2015-2017, 2002-2011), having championed business transformation initiatives, driving innovations in operation and management systems, Enterprise Resource Planning systems, information technology, project management and network infrastructure.
He holds a Master of Science in Global Management from Salford University (United Kingdom), and a Bachelor of Science degree in Electrical Engineering from the Eduardo Mondlane University in Mozambique. He is fluent in English, Portuguese and Spanish, with a very good knowledge of French.
#cloudcomputing #cio #womenintech
The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank, about the firm's technology strategy.
Stacy describes Stout's transformation to a cloud-first approach as critical to their IT strategy, which has brought both financial and operational benefits.
The conversation covers these topics:
โ Tell us about Stout and the Chief Information Officer role?
โ Describe your cloud-first journey?
โ What are the advantages of cloud computing?
โ Are there risks associated with cloud migration?
โ What are the benefits of cloud adoption?
โ What are the challenges of cloud migration?
โ How did Workday support your cloud strategy?
โ What is the impact of a cloud-first strategy on the CIO and IT organization?
โ How does cloud computing change the CIO role?
โ What is the impact of cloud o[n CIO metrics and KPIs?
โ What advice do you have for CIOs looking at public cloud services?
Read the complete transcript: https://www.cxotalk.com/episode/cio-strategy-managing-cloud-first-transformation
Stacy Carron is Stoutโs Chief Information Officer. With over 22 years of information systems and technology experience, Stacy serves as a principal in the development of technological solutions for the firm and its clients, leads technology diligence and integration projects related to acquisitions, and is a key contributor to the firmโs strategic planning and critical business projects.
Stacy led Stout's infrastructure migration to a cloud-first platform and continually implements security systems and platforms to combat and scale the firm and clients along the ever-changing security landscape. Her additional areas of expertise include optimization of internal technology systems, network administration, software development, collaborative technology implementation, custom development of internal systems, technology compliance, strategic planning, project management, communications planning, and firm facilities management, including numerous office-relocation projects.
In 2022, Stacy was nominated as a finalist for the Michigan CIOยฉ ORBIEยฎ Awards for demonstrating excellence in technology leadership.
#datascience #analytics #banking #citibank #customerexperience
Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization.
The conversation includes these topics:
-- On data science and analytics at Citibank
-- On the role of data science in financial services
-- How are data science and analytics used in banking?
-- How Citibank selects which data problems to solve?
-- On using data science and analytics to achieve specific business outcomes
-- Examples of data science in banking
-- Examples of using data science to improve long-term customer outcomes at Citibank
-- Using data science and analytics to manage risk and uncertainty
-- How to build a data-centric culture?
-- How Citibank uses data analytics in banking to improve customer service, loyalty, and retention?
Read the full transcript: https://www.cxotalk.com/episode/analytics-data-science-citibank
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As Head of U.S. Consumer Analytics (USCA), Murli Buluswar is leading the execution of the vision to โbe a critical partner in achieving a quantum leap in customer intelligenceโ across Citibankโs 30MM+ customer base. An โintrapreneurialโ analytical and strategic C-Suite Financial Services Leader, Murli has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence. A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to โserve as a catalyst for consistent evidence-based decision making at AIG.โ Science served as an internal data-driven innovation unit with a complementary set of capabilities in: problem structuring, data engineering, behavioral science, data science, and software development. The Science Team helped reduce operating costs, improve loss ratios, increase sales, and engage with customers to reduce risk.
Prior to Citi, Murli was a Senior Advisor to The Boston Consulting Group (BCG) and two startups. He helped shape clientsโ ability to retool decision making powered by data.
#businesstransformation #consulting #digitaltransformation
Errol Gardner is Global Vice Chair for Consulting at EY, which has 350,000 people and is one of the largest professional services firms in the world. Errol joins CXOTalk to share his insights about the current state of business and leadership and offer practical advice on leading transformation initiatives at large organizations.
Read the full transcript: https://www.cxotalk.com/episode/business-transformation-lessons-practical-advice
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Given Errolโs experience working with EYโs many global clients, this is an important conversation for anyone interesting in transformation.
The conversation includes these topics:
-- About EY and the role of Vice Chair for consulting
-- What is business transformation?
-- What are the goals of business transformation?
-- What is the organizational transformation mindset?
-- What are common elements of transformation initiatives across large organizations?
-- What are the success factors for cultural transformation?
-- How can business leaders support change efforts during the transformation process?
-- Why do organizations start a digital transformation journey?
-- How should organizations start their business transformation process?
-- What is the role of IT in digital transformation?
-- How can organizations overcome digital transformation challenges?
-- Why is cultural transformation so important?
-- Why are diversity and diverse teams so important to successful business transformation?
-- Advice to business leaders
-- Advice to middle managers
Errol Gardner leads EY Global Consulting with over 100,000 professionals worldwide. In this role, he advises clients on transforming businesses, enabled by technology and data, with a human-centered approach. He joined EY as a partner in 2009 and has held several leadership positions, including the EY Global Leader for Technology Consulting. Errol has 30 years of professional services experience, and has served clients in oil and gas, power and utilities, and has focused on banking and insurance in recent years.
Errol is passionate about diversity, equity and inclusion, and co-chairs EYโs Global Social Equity Taskforce (GSET), to raise consciousness on social equity inside and outside of EY. He is a member of the Executive Leadership Council, an organization committed to increasing the number of C-suite Black executives on corporate boards. Errol is an Associated Chartered Accountant (ACA) and holds a BA in Industrial Economics from the University of Nottingham, UK.
Data and analytics have rapidly become essential business tools. To make best use of these tools and techniques, organizations must find ways to democratize analytics โ simplifying every aspect of data to make the process easy for everyone.
We speak with Alan Jacobson, the chief data and analytics officer (CDAO) of Alteryx, to learn how organizations can democratize their data and analytics efforts.
The conversation includes these topics:
-- On Alteryx and the chief data and analytics officer role
-- On organizational data strategy
-- On the data mindset and adopting an analytics and data culture
-- On making data and analytics easier to use
-- On data and analytics in large organizations
-- On metrics and KPIs for data analytics
-- On operational metrics for evaluating data maturity and usage
-- On data governance for analytics
-- On data science and analytics training and employee upskilling
-- On creating a culture of data and analytics awareness
-- On democratizing data and analytics
-- On Alteryx and making analytics easier for users
Read the complete transcript: https://www.cxotalk.com/episode/democratization-data-analytics-alteryx
Alan Jacobson is the chief data and analytics officer (CDAO) of Alteryx, driving key data initiatives and accelerating digital business transformation for the Alteryx global customer base. As CDAO, Jacobson leads the companyโs data science practice as a best-in-class example of how a company can get maximum leverage out of its data and the insights it contains. He is responsible for data management and governance, product and internal data, and use of the Alteryx Platform to drive continued growth.
Prior to joining Alteryx, Alan held a variety of leadership roles at Ford Motor Company across engineering, marketing, sales and new business development; most recently leading a team of data scientists to drive digital transformation across the enterprise.
Digital transformation may be an overused buzzword, but it's a real opportunity for companies to increase market share and gain competitive advantage. On this episode of CXOTalk the CEO of McGraw Hill, Simon Allen, explains why digital transformation is important and how his company is executing its transformation strategy.
McGraw Hill is 130 years old and one of the most recognizable brand names in publishing and education. Watch the video and read the transcript to learn more about how a CEO views digital transformation.
The conversation includes these important topics:
-- On digital transformation at McGraw Hill
-- On digital transformation and empathy for customer experience
-- On the digital transformation of operations and processes
-- On innovation and digital transformation
-- On the politics of change management
-- On metrics for evaluating digital transformation
-- On the importance of understanding customers
-- On ensuring that innovation stays tied to customer needs
-- On digital transformation and culture change
-- On the CEO role in digital transformation
-- On the reasons for McGraw Hillโs digital transformation
-- On how to address the digital divide
-- On advice for business leaders facing difficult transformation challenges
Read the full transcript and watch more: https://www.cxotalk.com/episode/digital-transformation-ceo-perspective
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Simon Allen was named CEO of McGraw Hill in October 2019. Previously he served as President of the companyโs Higher Education and International business units. Simon has deep experience in creating educational content and technology tools for improved teaching and learning outcomes, and extensive global knowledge of institutions across higher education, K-12, ELT and science, technical and medical markets.
Before re-joining McGraw Hill in March 2018, Simon was the CEO of Macmillan Education, leading the companyโs transition from print to blended learning products and solutions. Previously, he was Senior Vice President, International at The McGraw Hill Companies and during that time was elected President of The Publishers Association in the U.K., serving for three years on its council.
#digitaltransformation #chiefinformationofficer #cio
Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively.
But how do you measure the results of this transformation? What are the benefits? What about planning for technology investment and culture change? Digital transformation strategy must consider all these points.
To gain practical advice, we speak with Sastry Durvasula, the Chief Information & Client Services Officer at TIAA, to learn how a large organization evolves and transforms. With over $1.4 trillion assets under management, TIAA serves about 5 million customers and was founded in 1918 by Andrew Carnegie.
Here are the topics we discuss:
-- What is TIAA and how large is the company?
-- What does digital transformation mean for TIAA?
-- Why are both culture and technology important for digital transformation?
-- How can organizations avoid risk during digital transformation?
-- What is the impact of corporate politics on digital transformation?
-- How do organizations break data silos for digital transformation?
-- What is the connection between client experience and digital transformation?
-- What is the role of ecosystem in digital transformation?
-- What is the impact of diversity and demographics on digital transformation?
-- Advice to business leaders on being successful with digital transformation?
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Read the transcripts from all our episodes: https://www.cxotalk.com/episode/digital-transformation-practitioners-guide-tiaa
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Sastry Durvasula joined TIAA in 2022 as the Chief Information & Client Services Officer, responsible for leading the global technology and client services organizations.
Sastry comes to TIAA having most recently served as the Global Chief Technology and Digital Officer, and Partner, at McKinsey & Company. In that role, he led the strategy and development of the firmโs differentiating digital products and platforms, internal and client-facing technology, data & analytics, AI/ML, cyber and hybrid cloud ecosystem, and served as a senior advisor on client engagements. Prior to joining TIAA, he held Chief Digital Officer, Chief Data & Analytics, CIO and global technology leadership roles at insurance broker and risk management company Marsh and at American Express, where he spent 15 years. He was also a consultant for several Fortune Global 500 companies.
Sastry is a passionate advocate for diversity and sustainability. He serves on the Board of Directors for Girls in Tech, the global non-profit dedicated to eliminating the gender gap in tech, and championed industry-wide initiatives focused on women in tech, including #ReWRITE and Half the Board. Sastry holds a Masterโs degree in Engineering from the Indian Institute of Science, is credited with 30+ patents and plays a leadership role in technology industry/academia consortia.
#datascience #aiethics #techforgood
Increasingly, data and technologies such as artificial intelligence (AI) and machine learning are involved with everyday decisions in business and society. From tools that sort our online content feeds to online image moderation systems and healthcare, algorithms power our daily lives.
But with new technologies come questions about how these systems can be used for good โ and it is up to data scientists, software engineers and entrepreneurs to tackle these questions.
To learn about issues such as ethical AI and using technology for good, we speak with Rayid Ghani, professor in the Machine Learning Department of the School of Computer
Science at Carnegie Mellon University and former Chief Scientist at Obama for America 2012.
Professor Ghani has an extraordinary background at the intersection of data science and ethics, making this an exciting and unique show!
-- The conversation includes these important topics:
-- About Rayid Ghani and technology for good
-- Why is responsible AI important?
-- What are the ethical challenges in data science and AI?
-- What is the source of bias in AI?
-- What are some examples of AI ethical issues in healthcare?
-- What is the impact of culture in driving socially responsible AI?
-- How can we address human bias when it comes to AI and machine learning?
-- How can we avoid human bias in AI algorithms and data?
-- What skills are needed to create explainable AI and focus on AI ethics and society?
-- What kinds of policy governance is needed to oversee AI algorithms and reduce human bias?
-- How can we increase AI explainability?
Read the complete transcript and see past episodes: https://www.cxotalk.com/episode/data-science-ai-machine-learning-good
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Rayid Ghani is a Distinguished Career Professor in the Machine Learning Department and the Heinz College of Information Systems and Public Policy at Carnegie Mellon University.
Rayid is a reformed computer scientist and wanna-be social scientist, but mostly just wants to increase the use of large-scale AI/Machine Learning/Data Science in solving large public policy and social challenges in a fair and equitable manner. Among other areas, Rayid works with governments and non-profits in policy areas such as health, criminal justice, education, public safety, economic development, and urban infrastructure. Rayid is also passionate about teaching practical data science and started the Data Science for Social Good Fellowship that trains computer scientists, statisticians, and social scientists from around the world to work on data science problems with social impact.
Before joining Carnegie Mellon University, Rayid was the Founding Director of the Center for Data Science & Public Policy, Research Associate Professor in Computer Science, and a Senior Fellow at the Harris School of Public Policy at the University of Chicago. Previously, Rayid was the Chief Scientist of the Obama 2012 Election Campaign where he focused on data, analytics, and technology to target and influence voters, donors, and volunteers. In his ample free time, Rayid obsesses over everything related to coffee and works with non-profits to help them with their data, analytics and digital efforts and strategy.
#CloudNativeSecurity #cybersecurity
How should organizations tackle cybersecurity challenges โ rising threat levels, ever-changing threat tactics, and the growing complexity of IT networks โ in 2022 and beyond? And how can security leaders position themselves to capitalize on these challenges to maximize their enterprise's cybersecurity posture? In this episode of CXOTalk, we discuss these issues and more with Anand Oswal, Senior Vice President and General Manager at Palo Alto Networks.
The conversation included these points:
-- On the cybersecurity threat environment in 2022 and beyond
-- On managing cybersecurity challenges
-- On the importance of a unified security platform
-- On zero trust security
-- On the need for cloud-native security in a hybrid work environment
-- On machine learning and automation for managing security
-- On the evolving nature of cybersecurity threats
-- On advice for security professionals
-- On security advice for business leaders and board members
Read the complete transcript: https://www.cxotalk.com/episode/how-manage-cybersecurity-challenges-2022-beyond
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the companyโs Firewall as a Platform efforts.
Prior to this he was Senior Vice President of Engineering for Ciscoโs Intent-Based Networking Group where he was responsible for building the entire set of platforms, from switching, wireless and routing to IoT and cloud services, that make up Ciscoโs extensive enterprise networking portfolio.
He holds more than 60 U.S. patents and earned a bachelorโs degree in telecommunications from the College of Engineering, Pune, India and a masterโs degree in computer networking from the University of Southern California, Los Angeles.
#digitaltransformation #healthcare
Data science, machine learning, and artificial intelligence have the potential to transform healthcare in profound ways. In this episode of CXOTalk, we speak to Dr. Shez Partovi, Chief Medical, Innovation & Strategy Officer at Royal Philips to discuss how these technologies are already improving patient outcomes, diagnosing disease, and more.
The conversation includes these topics:
-- On Philips as a health tech company
-- On the role of data in healthcare transformation
-- On the need to rethink data analytics in transforming healthcare
-- On data collection and data sources in health transformation
-- On linking data science in healthcare to improved patient outcomes
-- On creating incentives for data-sharing in healthcare
-- On choosing the right problems to solve in data science
-- On avoiding bias in data-centric healthcare
-- On patient lock-in based on data silos in healthcare
-- On whom should be responsible for bad data, algorithms, and patient outcomes
-- On the future of data and AI in healthcare
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Read the full transcript for this episode: https://www.cxotalk.com/episode/how-can-data-science-ai-transform-healthcare
Shez leads Philip's global Innovation & Strategy organization, including the Chief Technology Office, Research, HealthSuite Platforms, the Chief Medical Office, Product Engineering, Experience Design, and Strategy. Innovation & Strategy, in collaboration with the operating businesses and the markets, is responsible for directing the company strategy to delight our customers and advance our growth and profitability ambitions.
Shez joined Philips from Amazon Web Services (AWS), where he served as Worldwide Head of Business Development for Healthcare, Life Sciences and Medical Devices. Prior to joining AWS in 2018, Shez spent 20 years at Dignity Health, the fifth largest health system in the U.S. He started his career in 1998 as a neuroradiologist at the Barrow Neurological Institute and was in clinical practice until 2013. In addition to his medical training at McGill University in Montreal, he has post-graduate qualifications in computer science. He helped launch the Biomedical Informatics Department at Arizona State University and taught there as a clinical professor for three years.
#cio #chiefinformationofficer #digitaltransformation
Oshkosh Corp., founded in 1917, has 15,000 employees and builds specialty trucks and construction equipment. In this exclusive interview with CXOTalk, the Chief Information Officer (CIO) of Oshkosh Corp., Anu Khare, explains how the company invests in digital transformation.
Keep reading to learn how a major American conducts business and financial planning for its digital transformation strategy.
The conversation includes these topics:
-- Innovation and digital transformation
-- What is digital transformation?
-- How does digital transformation enable innovation?
-- How does the Oshkosh CIO conduct IT investment planning?
-- Foundations of digital transformation strategy at Oshkosh Corp.
-- What is the role of IT in creating business and digital strategy?
-- Change management and the digital transformation journey
-- Metrics and KPIs to evaluate digital transformation
-- Role of data management and analytics in digital transformation
-- On the importance of employee experience
-- Advice for change management in digital transformation consulting
-- Employee hiring, retention, and loyalty
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Anupam Khare is Oshkosh Corporationโs Senior Vice President and Chief Information Officer, a position he has held since April 2018. Mr. Khare has responsibility for all digital technology efforts to support Oshkoshโs business growth and innovation efforts. In this role, he leads the Companyโs intelligent enterprise agenda which includes data science and artificial intelligence practice, digital manufacturing, cybersecurity and technology shared services to drive technology-enabled business transformation.
Prior to joining Oshkosh, Mr. Khare served as the Executive Director of Digital Technology at United Technologies Corporation from 2015 to April 2018. Mr. Khare also served in positions of increasing responsibility at DuPont and Koch Industries in the U.S. and Asia.
#cmo #chiefmarketingofficer #investment
What is the CMO role in 2022 and how should Chief Marketing Officers think about marketing strategy and prioritizing marketing investments?
To learn more, we talk with Gaurav Chand, the CMO of Cognizant about technology investments, customer experience, the importance of brand, experiential marketing, how he leverages data for better decision-making, and much more.
In this episode, we discuss:
-- On aligning business priorities and marketing goals
-- On the importance of thought leadership and content marketing
-- On where Cognizant focuses its marketing investments
-- On marketing measures, metrics, and KPIs
-- On measuring marketing influence on sales and other areas
-- On the importance of culture change in business transformation
-- On the relationship between the Chief Marketing Officer (CMO) role and the Chief Information Officer (CIO) role
-- On the importance of experiential marketing
-- On using experiential marketing to build trust among customers and clients
-- On account-based marketing (ABM) as the future
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Read the complete transcript: https://www.cxotalk.com/episode/cmo-marketing-investment-strategy-2022
As CMO, Gaurav oversees all aspects of Cognizantโs global marketing, including brand, creative, digital, events, communications, field and corporate marketing. Gauravโs primary mission is to facilitate growth by developing and executing a comprehensive marketing plan that promotes Cognizantโs digital leadership, increases brand recognition and extends its competitive advantage in all market segments.
Gaurav serves on the board of directors of the Cognizant U.S. Foundation, a 501(c) (3) private foundation supporting STEM education and skills training across the United States. Gaurav holds a bachelor's degree in Computer Science from Fergusson College in Pune, India, and an MBA from Southern Methodist University.
#cybersecurity #security
Our reliance on digital infrastructure and the Internet makes everyone vulnerable to cybersecurity attacks. Given the importance of cybersecurity, everyone from CEOs to board members and employees must understand the nature of this threat. Although cybersecurity involves technology, managing the problem relies on people and the willingness of individuals to change their behavior.
To learn how to manage a cybersecurity program, we spoke with Gregory Touhill, director of the world-renowned CERT Division of the Carnegie Mellon University Software Engineering Institute (SEI). Proactive cybersecurity strategy should be an important element of any digital transformation effort.
The conversation includes these topics:
-- On the state of cybersecurity in 2022
-- On security weakness arising from the intersection of administrative and operational systems
-- On the challenges of enterprise security
-- On the importance of prioritizing enterprise cybersecurity
-- On managing ransomware attacks
-- On creating a culture of cybersecurity
-- On the future of managing cybersecurity
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Read the full transcript: https://www.cxotalk.com/episode/state-cybersecurity-2022
At the SEI Cert Division, Greg Touhill leads a diverse group of researchers, software engineers, security analysts, and digital intelligence specialists working together to research security vulnerabilities in software products, contribute to long-term changes in networked systems, and develop cutting-edge information and training to improve the practice of cybersecurity.
Touhill was appointed by former President Barack Obama to be the first chief information security officer (CISO) of the United States government. Previously, he served in the Department of Homeland Security (DHS) as deputy assistant secretary in the Office of Cybersecurity and Communications. Before joining the Software Engineering Institute, he was president of Appgate Federal, a provider of cybersecurity products and services to civilian government and defense agencies.
Touhill is a 30-year veteran of the U.S. Air Force where he was an operational commander at the squadron, group, and wing levels. He served as a senior leader of military cybersecurity and information technology programs, culminating as the chief in-formation officer of the United States Transportation Command, one of the nationโs 10 combatant commands. A combat veteran, he is the recipient of numerous awards and decorations including the Bronze Star medal and the Air Force Science and Engineering Award. He retired from the Air Force with the rank of brigadier general.
He is an adjunct faculty member of the CMU Heinz College of Information Systems and Public Policy and the Deakin University (Australia) Centre for Cybersecurity Research and Innovation. A member of many organizational boards and committees and recipient of many awards, Touhill was recog-nized by Security Magazine as one of its Most Influential People in Security and by Federal Computer Week in the Federal 100. He is the co-author of the books Cybersecurity for Executives: A Practical Guide and Commercialization of Innovative Technologies.
#DigitalTransformation #WomenInTechnology
What does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins us to discuss how a company so successful for so long can stay relevant in a digital world.
The conversation includes these topics:
-- About Stanley Black & Decker
-- What is digital transformation at an established company?
-- What is the role of data in digital transformation?
-- How does Stanley Black & Decker manage pilot projects for transformation?
-- What is the role of culture change in digital transformation?
-- What are the metrics for evaluating digital transformation?
-- How does Stanley Black & Decker compete for technical talent?
Read the full transcript: https://www.cxotalk.com/episode/digital-transformation-stanley-black-decker
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Katherine Monasebian is President & General Manager, NA Commerce at Stanley Black and Decker. She is a results-oriented leader, with broad experience driving transformation and growth at both large-scale and early-stage organizations. Katherine earned her Master of Business Administration from Harvard Business School and her undergraduate degree from Harvard University.
The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threat
How can Simmons University and other institutions remain relevant in this rapidly shifting environment? We talk with Lynn Perry Wooten, the president of Simmons University, to explore what's happening in higher education today.
The conversation includes these topics:
-- About Simmons University
-- The state of higher education in 2022
-- The business model of higher ed
-- How to develop an economically viable business model for colleges and universities
-- Technology is an enabler of higher education
-- Supporting a diverse student body
-- On the book Arrive and Thrive
-- Advice for college students making the transition to graduate school
-- Creating a transformational university experience for students
-- Advice to women on gender equality in the workplace
-- What is inclusive leadership?
-- How to balance economic efficiency against educational quality
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Read the complete transcript: https://www.cxotalk.com/episode/simmons-university-president-future-higher-education
Lynn Perry Wooten, a seasoned academic and an expert on organizational development and transformation, became the ninth president of Simmons University on July 1, 2020. She is the first African American to lead the university.
Specializing in crisis leadership, diversity and inclusion, and positive leadershipโorganizational behavior that reveals and nurtures the highest level of human potentialโDr. Wooten is an innovative leader and prolific author and presenter whose research has informed her work in the classroom and as an administrator.
Dr. Wootenโs research has ranged from an NIH-funded investigation of how leadership can positively alleviate health disparities to leading in a crisis and managing workforce diversity. She is the author of two books, Positive Organizing in a Global Society: Understanding and Engaging Differences for Capacity Building and Inclusion (2016) and Leading Under Pressure: From Surviving to Thriving Before, During, and After a Crisis (2010). Sharing her work at nearly 60 symposia and conferences, she also is the author of nearly 30 journal articles and more than 15 book chapters, as well as managerial monographs and numerous teaching cases.
She currently serves on the Greater Boston Chamber of Commerce Board of Directors, the Association for Independent Colleges and Universities in Massachusetts (AICUM) Board of Directors, the Beth Israel Deaconess Medical Center Trustee Advisory Board, the JFK Library Foundation Board of Advisors, the Fenway Alliance Board of Directors, The George School Board of Trustees, the MASCO Board of Directors, and the WBGH Board of Trustees. In addition, Dr. Wooten serves on the Alumni Association of the University of Michigan Board of Directors and the North Carolina A&T University Board of Trustees.
She is the co-author of WSJ Bestseller, Arrive & Thrive: 7 Impactful Practices for Women Navigating Leadership.
#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidia
What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI.
If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview.
The conversation includes these topics:
-- About Michael Kagan, CTO, of NVIDIA
-- What is the metaverse or omniverse?
-- On digital twin applications in the metaverse (or omniverse)
-- On computing platforms and the metaverse (or omniverse)
-- On AI and the metaverse (or omniverse)
-- On collecting data for advanced digital simulations
-- On federated learning and autonomous vehicles
-- On differences between smart manufacturing digital twins and the metaverse (or omniverse)
-- On cloud computing platforms, data centers, and the metaverse (or omniverse)
-- On cryptocurrencies and the metaverse
-- On how the metaverse (omniverse) will change distributed computing and data storage
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Read the complete transcript: https://www.cxotalk.com/episode/cto-view-cloud-metaverse
Michael Kagan has been NVIDIA's CTO (Chief Technology Officer) since May 2020. He joined NVIDIA through the acquisition of Mellanox, where he was CTO and a co-founder of the company, founded in April 1999. From 1983 to April 1999, Kagan held a number of architecture and design positions at Intel Corporation. Kagan holds a BSc. in Electrical Engineering from the Technion โ Israel Institute of Technology.
#BrandLoyalty #CustomerExperience
For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports.
How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating customers as a relationship rather than a transaction.
In this episode, we talk with Alex Chang, the Chief Marketing Officer of the San Francisco 49ers, for practical lessons on brand loyalty that we can apply to our organizations.
The conversation includes these topics:
-- On working in sports branding for the 49ers
-- Why is fan experience important?
-- How do the 49ers create fan loyalty?
-- Create customer loyalty by building customer relationships
-- How to use data and analytics to cultivate loyal customers?
-- Building a mission and purpose to drive customer satisfaction and create happy customers
-- How the 49ers segments customers in their football marketing
-- Issues and challenges when using data and analytics to drive fan engagement
-- What is the relationship between brand promise and customer experience?
-- How can people outside the sports business take lessons from the 49ersโ loyalty programs?
-- How can marketers build an emotional connection with existing customers?
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Read the complete transcript: https://www.cxotalk.com/episode/brand-loyalty-lessons-san-francisco-49ers
Alex Chang is in his third season with the 49ers and serves as chief marketing officer. In his role with the team, Chang leads all areas of marketing including brand strategy, creative, media, social, digital, content production, game presentation, events and corporate communications.
Prior to joining the 49ers, he served as the head of partnership marketing for Samsung. Prior to that, Chang worked at elite marketing agencies. He was vice president at Wasserman where he advised global brands on their sports and entertainment partnerships. He also served as vice president at IMG College. Chang became an industry expert while at American Express, where he spent 13 years in various marketing roles including vice president of sports and entertainment marketing and vice president of U.S. advertising.
#metaverse #digitaltransformation #digitaltwin
Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment.
Listen to this conversation with Accentureโs Paul Daugherty for guidance as you evaluate your own technology strategy,
The discussion includes these topics:
-- About the book Radically Human
-- Accenture Tech Vision research findings
-- On technology planning and enterprise CTO strategy
-- Culture change and the โforever betaโ mindset
-- Advice to CIOs on technology transformation
-- Enterprise adoption and the metaverse
-- When will the enterprise adopt the metaverse?
-- What is the role of digital twins in the metaverse?
-- What prevents enterprises from adopting new technologies and mindsets?
-- Advice to CIOs on enterprise technology transformation
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Read the complete transcript: https://www.cxotalk.com/episode/technology-strategy-2023-metaverse
Paul Daugherty is Accenture's group chief executive โ technology & chief technology officer. He leads all aspects of Accenture's technology business. Paul is also responsible for Accenture's technology strategy, driving innovation through R&D in Accenture Labs and leveraging emerging technologies to bring the newest innovations to clients globally. He founded and oversees Accenture Ventures, which is focused on strategic equity investments and open innovation to accelerate growth. Paul is responsible for managing Accenture's alliances, partnerships and senior-level relationships with leading and emerging technology companies, and he leads Accenture's Global CIO Council and annual CIO and Innovation Forum. He is a member of Accenture's Global Management Committee.
Paul also served as chairman of the board of Avanade, the leading provider of Microsoft technology services, for five years and remains on the board of directors. He serves on the boards of Accenture Global Services Limited, the Computer History Museum and the Computer Science and Engineering program at the University of Michigan. He also sponsors Accenture's partnership with Code.org, which is focused on bringing Computer Science education to students around the world.
Paul is co-author of the highly acclaimed book Human + Machine: Reimagining Work in the Age of AI (Harvard Business Review Press, 2018), a management playbook for the business of artificial intelligence. He is also the co-author of the forthcoming new book Radically Human: How New Technology is Transforming Business and Shaping Our Future (Harvard Business Review Press, April 2022).
What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT โ this episode is for you.
To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine."
We are joined by guest co-host, Dr. David A. Bray, Distinguished Fellow with the Stimson Center, a foreign policy research institute located in Washington, DC.
The conversation includes these topics:
-- About life in Ukraine today
-- Maintaining professional communities during time of conflict
-- Maintaining professional IT technology deliverables during times of conflict
-- How can global IT providers help Ukraine?
-- Business continuity planning in the Ukraine conflict
-- What kinds of investment does Ukraine need to rebuild?
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Read the full transcript: https://www.cxotalk.com/episode/ukraine-information-technology-2022-resilience-leadership
Konstantin Vasyuk has been developing the Ukrainian IT industry as the Executive Director of the IT Ukraine Association, the largest association of the tech industry in Ukraine. Prior to heading the IT Ukraine Association, he held the position of Director of Public Projects at the IT company Itera Ukraine. For more than 5 years he was the head of the IT committee of the European Business Association.
Dr. David A. Bray is a Distinguished Fellow with the Stimson Center. He is Principal at LeadDoAdapt Ventures and has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005, Executive Director for a bipartisan National Commission on R&D, providing non-partisan leadership as a federal agency Senior Executive, work with the U.S. Navy and Marines on improving organizational adaptability, and with U.S. Special Operation Commandโs J5 Directorate on the challenges of countering disinformation online. He has received both the Joint Civilian Service Commendation Award and the National Intelligence Exceptional Achievement Medal.
#DataScience #CustomerExperience
Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.
In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business goals?
To address these questions and more, we speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud. This episode explores how Albertsons, with over $62 billion in revenue and 325,000 employees, uses data across the company to improve operations and deliver better and more personalized products and services to customers.
The conversation includes these topics:
-- On data collection for customer experience
-- On data sources that drive customer insights
-- On how to use data science for customer experience and personalization
-- On ethical considerations of data in customer experience
-- On data science talent and the data team at Albertsons
-- On building a data culture
-- On using data science to deliver business value
-- On aligning data strategy and business strategy
-- On the Chief Data Officer role
-- On customer experience metrics and measuring data performance
-- On using data to deepen customer relationships and customer loyalty
Read the complete transcript: https://www.cxotalk.com/episode/data-strategy-customer-experience-google-albertsons
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Danielle Crop is the Senior Vice President and Chief Data Officer at Albertsons and is responsible for building and executing a world-class central data strategy that delivers benefits for the customer regardless of whether they shop in store or on the companyโs digital platforms. Her work uses machine learning and advanced data science capabilities to enhance performance across Albertsonโs businesses and markets.
Bruno Aziza is Head of Data and Analytics at Google Cloud. He specializes in scaling businesses & turning them into global leaders. He has helped companies of all sizes: startups, mid-size, and large public companies. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) and AtScale. He was at Business Objects when they went IPO (after acquiring Acta and Crystal Reports, and before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant.
#WomenInTech #GenderDiversity
How can women achieve success and thrive in executive leadership positions?
We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership.
During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gender equality, diverse teams, and successful leadership.
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Read the full transcript: https://www.cxotalk.com/episode/women-leadership-lessons-deloitte-executive-chair
The discussion covers these topics:
-- About Jane Foutty, Executive Chair of Deloitte
-- What are key skills for female business executives?
-- How can business leaders balance conflicting priorities?
-- How to inspire a bold vision?
-- Importance of positive attitude
-- How can companies attract more female leaders?
-- How can we recruit Latina women to boards of directors?
-- How can companies support women and diverse teams?
Janet Foutty is executive chair of the board of Deloitte, the largest professional services organization in the United States. Janet has held this role since 2019 after serving as chair and CEO of Deloitte Consulting LLP. Janet is also a member of Deloitteโs Global Board of Directors and chair of the Deloitte Foundation. Previous experience includes leading Deloitteโs Federal and Technology businesses, which grew exponentially through organic growth, acquisitions, and the launch of numerous businesses including Deloitte Digital.
Janet is a passionate advocate for diversity, equity, and inclusion (DEI); women in technology; and the need for science, technology, engineering, and mathematics (STEM) education.
#CustomerExperience #DigitalTransformation #CitizensFinancialGroup
Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.
We discuss these topics:
-- About the Chief Experience Officer role at Citizens Financial Group
-- What is customer experience?
-- CX strategy and creating a positive customer experience
-- Customer experience and digital transformation initiatives
-- Foundations of customer experience strategy at Citizens
-- How to improve phone-based customer service?
-- Customer experience and the metaverse
-- Trust is the foundation of customer experience
-- How do you measure customer experience?
-- What are the challenges of digital transformation?
-- How do digital transformation strategy and customer experience come together?
-- Role of data in customer experience and digital transformation
-- How to use personalization to create offers to which customers will respond?
-- How to make customer experience and digital transformation efforts successful?
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Read the complete transcript: https://www.cxotalk.com/episode/customer-experience-digital-transformation
Beth Johnson is Chief Experience Officer (CXO) of Citizens Financial Group, Inc. Johnson leads an organization focused on improving customer experience by advancing the bankโs overall capabilities in customer analytics and digital. Specific areas of responsibility include digital experience design, enterprise customer analytics, customer experience, organizational transformation, brand and advertising, communications, and payment strategy. She joined Citizens in October 2013 as head of Corporate Strategy.
#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficer
The Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boots Alliance, talks about customer experience, data, and digital transformation.
The conversation includes topics related to this digital transformation initiative:
-- Digital Customer Experience at Walgreens Boots Alliance
-- About Walgreens Boots Alliance
-- What is digital customer experience?
-- What are the components of digital customer experience strategy?
-- How do you invest and measure the digital transformation of customer experience?
-- How does personalization affect in-store customer engagement?
-- What is the role of data in digital customer experience?
-- What is the Chief Technology Officer role in the business aspects of customer experience?
-- How does Walgreens Boots Alliance think about talent management in technology?
-- Advice for business leaders on translating customer experience to digital?
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Read the full transcript and see more of CXOTalk: https://www.cxotalk.com/episode/digital-customer-experience-walgreens-boots-alliance
As Walgreens Boots Allianceโs global chief technology officer, Mike Maresca leads and coordinates the strategic technology decisions across the enterprise in areas including cloud, enterprise architecture, engineering, data & analytics, and platform. In his role as CTO, heโs implementing digital technologies to realize WBAโs vision to be the leading partner in reimagining local healthcare and wellbeing for all. His global team is also redefining how the company innovates to be cloud-powered, platform-led, customer obsessed, and data-driven. Mike has been with WBA since June 2020.
#womenintech #diversity
For all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.
The conversation includes these topics:
-- About Suja Chandrasekaran
-- About Diana McKenzie
-- On the importance of gender diversity in the workplace
-- What are the challenges of gender equality and workplace diversity for executive women?
-- How can parents support their children and promote equality and diversity?
-- How can organizations overcome the challenges of diversity in the workplace?
-- What is the impact of working from home on a woman's career path?
-- What should companies do to improve gender balance?
-- How should women respond to gender bias?
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Read the complete transcript and see related shows: https://www.cxotalk.com/episode/leadership-how-support-women-technology#_Toc98758074
Suja Chandrasekaran is Senior Executive Vice President, Chief Information and Digital Officer of CommonSpirit Health, which had 2021 revenue of $33.3 billion and 150,000 employees. Previously, she served as chief of information and digital technology at Kimberly-Clark Corporation, Walmart Inc., and Nestlรฉ S.A. Suja received a masterโs degree in business systems from Monash University, Melbourne, Australia, and a bachelorโs degree in engineering from the University of Madras, Chennai, India.
Diana McKenzie is a Board member of Vertex Pharmaceuticals, MetLife, and other organizations. From February 2016 until April 2019, she served as Chief Information Officer of Workday, Inc., a cloud-based financial and human capital management software company. From 2004 through February 2016, she held roles of increasing responsibility at Amgen Inc., a biotechnology company, most recently serving as Senior Vice President and Chief Information Officer. Ms. McKenzie served for 17 years at Eli Lilly and Company, a pharmaceutical company, in various leadership roles, focused on drug development, reducing time to market and improving technology and security standards.
#CustomerLoyalty #BrandLoyalty #ecommerce #cx
Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.
The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.
The discussion includes these topics:
-- About FTD
-- On customer loyalty and customer experience
-- On the components of customer experience
-- On the building blocks of customer loyalty
-- On the technology elements and martech stack used to create customer loyalty
-- On how to understand the customer
-- On the future of technology for creating customer loyalty
-- On how to build customer trust that leads to loyalty
-- On advice for creating customer loyalty and brand loyalty
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Read the complete transcript and see more: https://www.cxotalk.com/episode/ceo-perspective-how-build-customer-loyalty-2022
Charlie Cole is Chief Executive Office of FTD, the modern florist collective, where he oversees people and operations. Before joining FTD, Charlie served as the first Global Chief eCommerce Officer for Samsonite while simultaneously serving as Chief Digital Officer for Tumi.
Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.
Among the topics we discuss are:
-- About Paul Ballew
-- What is the role of data and analytics in the NFL
-- Data governance in sports and the NFL
-- Data collection and storage in the NFL
-- How to choose the right data to meet business needs?
-- Data and analytics at the Super Bowl
-- Data sharing with teams in the NFL
-- How to work with customers and partners
-- How to determine the economic value of data?
-- Where are data and analytics headed in the NFL?
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Watch the episode and read the full transcript: https://www.cxotalk.com/episode/data-analytics-nfl
Paul Ballew currently serves as the National Football Leagueโs Chief Data & Analytics Officer. Based in New York, Paul directs the Leagueโs extensive data and analytics operations across the Game, Fans and Engagement. This mission is centered on ensuring that the NFLโs data assets and advanced analytic capabilities are leveraged to improve on-field football, overall fan experience and commercial outcomes for the League, clubs and partners. In advancing the Game, Paul and team support Football Operationsโ critical workstreams and Player Health & Safetyโs major initiatives, where the power of analytics is critically important to the future of the game. Paul and team are also leading the key initiatives on deepening fan engagement through enhanced fan modeling, predictive analytics, and the personalization of content and experiences.
Previously he served as Chief Data and Analytics Officer for Loblaw LTD., the largest retailer, pharmaceutical provider, and real estate investment trust in Canada. Prior to Loblaw, Paulโs decades of experience in the field includes leading the formation of the data and analytics organizations at Ford Motor Company, Nationwide Financial, Dun and Bradstreet and General Motors.
Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate โ and investing in new technologies, processes and talent โ to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50 billion in revenue, Sanjib Sahoo, shares his thoughts on driving digital transformation at scale.
This discussion includes these topics:
-- About Ingram Micro
-- What is a Chief Digital Officer?
-- What is digital transformation?
-- Digital transformation challenges and goals
-- Digital strategy and customer engagement
-- Digital transformation and corporate culture
-- What are key metrics and KPIs for digital transformation?
-- Digital transformation and supply chain logistics
-- Talent management for digital transformation and innovation
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Read the complete transcript: https://www.cxotalk.com/episode/what-digital-transformation-ingram-micro
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Sanjib Sahoo serves as executive vice president and chief digital officer for Ingram Micro Inc. His responsibilities include leading the digital transformation and modernization of the companyโs customer-facing platforms, including applications, subscription services and consumption models for billing. Sahoo joined Ingram Micro in June 2021.
He has authored numerous technology models and white papers on Risk and Innovation Leadership, Leadership Development, Innovative Marketing, Open Source Architecture, and Mobile Strategy, and holds several patents on Dynamic Communications and Streaming for Mobile Devices. He is a member of the Forbes Technology Council and a contributor to Wired and the Harvard Business Review.
#CIO #CTO
What will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.
The in-depth conversation includes these topics:
-- About EY and Nicola Morini Bianzino
-- What is the Chief Technology Officer (CTO) job description?
-- How should IT approach technology investment planning?
-- How to create alignment between technology investments and business outcomes?
-- What is the Chief Information Officer role and CIO responsibilities?
-- What is the impact of technical debt on innovation?
-- What is the relationship between CIO and CTO?
-- Role of CIO and CTO in achieving ESG goals?
-- Advice for CIOs on technology investment planning?
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Read the complete transcript and see more videos:
https://www.cxotalk.com/episode/cio-2022-technology-investment-planning
Listen to the podcast: https://www.cxotalk.com/podcast
With a 20 year track record of driving technology strategy innovation, Nicola Morini Bianzino advises global clients on technology investment and their innovation agendas, providing industrialized technology products to meet their most pressing business needs. An early AI pioneer, he wrote a thesis on the application of neural networks to business in 1997.
Nicola is a high-profile global media commentator and contributes to MIT Sloan Management Review, Forbes and HBR. A thought leader on AI, machine learning, innovation and big data.
#innovation #customerexperience
If you want to make your organization more innovative, start by listening to customers.
Of course, everyone knows innovation is the key to a successful, sustainable business model and long-term growth. But how exactly can we innovate? And what factors drive innovative success?
Read the full transcript: https://www.cxotalk.com/episode/how-innovate-start-customer
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In this conversation, INSEAD professor, Ben Bensaou, and Bayer's Head of Corporate R&D and Social Innovation, Monika Lessl, explain how to build both disruptive and sustaining innovation into your organization.
The discussion includes these important topics:
-- Importance of innovation
-- Innovation and competitive advantage
-- Product innovation starts with the customer
-- Innovation management and corporate culture
-- Co-creation: How to innovate with customers?
-- Obstacles to innovation
-- Innovation strategy and allocation of resources
-- Talent management and innovation
Ben Bensaou is Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD, Fontainebleau, France. He served as Dean of Executive Education in 2018โ2020. He was a Visiting Associate Professor at the Harvard Business School for 1998โ1999, a Senior Fellow at the Wharton School of Management for 2007โ2008, and a Visiting Scholar at the Haas School of Business at UC Berkeley for 2013โ2015.
Monika Lessl is Executive Director of the Bayer Foundation and Head of Corporate R&D and Social Innovation at Bayer AG. She is a member of Bayerโs Global R&D Executive Committee and the Global Medical and Regulatory Governance committee. Her focus is on driving organizational and societal transformation by strengthening the role of science and promoting innovation and sustainability through strategic initiatives, governance processes and partnerships.
#DigitalTransformation #Diversity #Inclusion #TMobile
Digital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology.
But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central to DE&I, but more broadly to the success of any transformation.
In this episode, the Chief Digital Officer at T-Mobile, Marcus East, returns to CXOTalk to share his thoughts.
The conversation includes these topics:
-- What is digital transformation at T-Mobile?
-- Role of culture in digital transformation
-- Digital transformation and customer success
-- Diversity and product development
-- How does T-Mobile measure the success of digital transformation?
-- How is T-Mobile trying to close the digital divide?
-- How to make digital transformation inclusive?
-- How can companies hire diverse people?
-- How can companies improve the talent pipeline for women and people of color?
-- Why are diversity and inclusion important to digital transformation?
Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-inclusion-diversity
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Marcus East has spent one half of his career working for top technology companies building world-class technology -- Apple, Google & IBM -- and the other half helping brands to harness the power of technology to drive business value โ including Comic Relief, Marks and Spencer, National Geographic and T-Mobile.
#CIO #CFO #Chief Financial Officer #Chief Information Officer
The relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important.
An effective CIO / CFO partnership enables organizations to transform outdated processes, drive top-line growth through innovation, and support change initiatives faster than ever before.
We spoke with Deloitteโs Bill Briggs about joint research with Workday on topics related to the CIO / CFO relationship.
The conversation includes these topics:
-- About the CIO / CFO research partnership with Workday
-- Why is the CIO / CFO relationship strategic?
-- Digital transformation and the CIO / CFO relationship
-- What is a โprogressive CIOโ?
-- Characteristics of highly innovative Chief Information Officers
-- Innovation investment and the CIO
-- How can CIOs and CFOs work together effectively?
-- Challenges in the CIO / CFO relationship
Read the complete transcript: https://www.cxotalk.com/episode/how-manage-cio-cfo-relationship
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Bill Briggs is the Chief Technology Officer for Deloitte Consulting LLP, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte's technology services, identifying and communicating technology trends affecting clientsโ businesses, and shaping the strategy for Deloitteโs emerging services and offerings.
#WomenInTech #GirlsInTech #GirlsWhoCode
The gender gap in the tech industry is well documented. But why exactly are there so few women in technology? And how can we encourage more girls and women to become involved with technology and STEM (science, technology, engineering, and math)? Importantly, what can companies do to encourage the success of women in their organizations?
The CEO of Girls Who Code, Dr. Tarika Barrett, shares advice for organizations to close the gender gap in technology.
The conversation includes these topics:
-- About Girls Who Code and Dr. Tarika Barrett
-- Challenges facing women in technology
-- Importance of diversity in business
-- The female talent pipeline in STEM fields and technology
-- Challenges facing adult women in tech
-- Mentorship and role models for girls in tech
-- How to solve the challenges facing women and girls in technology?
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Read the complete transcript: https://www.cxotalk.com/episode/girls-tech-how-close-gender-gap
Dr. Tarika Barrett is the CEO of Girls Who Code, an international non-profit organization working to close the gender gap in technology by inspiring, educating, and equipping young women with the computing skills to pursue 21st-century opportunities. Tarika has served on the boards of CSforALL, Eskolta, and McGraw Hill, a leading learning science company creating world-class educational content and providing best-in-class digital platforms for learners and educators. She also sits on AT&T's Accelerator Advisory Board and received the New York University's Steinhardt School Dorothy Height Distinguished Alumni Achievement Award.
#NPS #NetPromoterScore #CustomerLoyalty
Brand loyalty is a key to business growth, and one of the most important metrics for evaluating customer satisfaction is the Net Promoter Score (NPS) developed by Fred Reichheld. Unfortunately, many brands use NPS incorrectly without relying on NPS best practices.
Todayโs guest is Mr. Fred Reichheld, who shares with us how to use the Net Promoter System to drive loyalty and increase the amount of money customers spend through the entire customer journey.
Read the full transcript: https://www.cxotalk.com/episode/what-net-promoter-score-how-use-it-nps-creator
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The conversation includes these topics:
-- What is the Net Promoter System (NPS)?
-- What is the foundation of customer loyalty?
-- What is NPS?
-- How to use NPS properly?
-- What is the Earned Growth metric?
-- Can NPS be used with internal stakeholders and internal customers?
-- Is transactional NPS a useful metric?
-- How to apply NPS results to improve customer loyalty?
-- How important are the verbatim comments when using NPS scores?
-- What is the future of the Net Promoter System?
Fred Reichheld is the creator of the Net Promoterยฎ system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including the New York Times bestseller The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. According to The New York Times, โ[He] put loyalty economics on the map.โ The Economist refers to him as the โhigh priestโ of loyalty. His latest book is called Winning on Purpose.
#purpose #chro #hr #chipotle
How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business. As a result, the brand that was once in crisis is now one of the most successful restaurant companies in the world.
We speak with the company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, about leading a workforce of 100,000 employees based on mission and purpose in 2022. Itโs a story of human resources leadership and workforce management based on principles of diversity, equity, and inclusion (DE&I).
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Read the complete transcript and watch more videos: https://www.cxotalk.com/episode/purpose-driven-workforce-2022-chipotle-chro
The conversation includes these topics:
-- Human resources (HR) priorities at Chipotle Mexican Grill
-- What does โpurpose-drivenโ mean for Chipotle HR?
-- What is the employee workforce culture at Chipotle?
-- How does Chipotle create its culture?
-- What is the role of consistency in creating a culture?
-- Role of information technology (IT) and human resources (HR) at Chipotle?
-- How does Chipotle make investment decisions and purpose-driven trade-offs?
Marissa Andrada joined Chipotle Mexican Grill in April 2018 as the brandโs first Chief People Officer. The role has since been formalized and evolved into the Chief Diversity, Inclusion and People Officer for Chipotle, bringing the brandโs purpose, To Cultivate a Better World, to life through its people.
Prior to joining Chipotle, she was the Senior Vice President of Human Resources & Chief Resources Officer at Kate Spade & Company and Senior Vice President of Partner Resources for Starbucks Coffee Company. Prior to Starbucks, she served as Senior Vice President of Human Resources at GameStop Corporation and Head of Human Resources at Red Bull North America.
Data and analytics should be a core competence for every Chief Information Officer and Information Technology organization. Given the business, technical, and cultural challenges of using data to make informed business decisions, itโs no surprise that data science and analytics are hard.
So, how do you make your enterprise data and analytics program a success? Bruno Aziza, head of data and analytics for Google Cloud, explains his approach with valuable lessons based on practical experience.
The conversation includes these topics:
-- CIO Strategy: How to Lead Enterprise Data and Analytics?
-- How to choose a meaningful data problem?
-- How important is data infrastructure?
-- What is a data mesh?
-- How can small organizations take advantage of data and analytics?
-- Should the CIO own data and analytics?
-- Chief financial officer as the data owner?
-- Chief Digital Officer as the data owner?
-- Value of low-code and no-code products to CIOs?
Bruno Aziza is head of data and analytics for Google Cloud. He specializes in scaling businesses & turning them into global leaders. He helped launch Alpine Data Labs (bought by Tibco), AppStream (bought by Symantec), SiSense (bought Periscope Data) & AtScale. He was at Business Objects when they went IPO (after acquiring Acta & Crystal Reports, & before SAP bought them for $7B). He was at Microsoft when they turned the Data & Analytics business into a $1B giant. Bruno has written 2 books on Data Analytics and Enterprise Performance Management. His allegiance is to the Analytics Community worldwide.
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Read the complete transcript: https://www.cxotalk.com/episode/google-cloud-how-manage-enterprise-data-science
For Chief Information Officers (CIO) trying to make their enterprises more agile, eagerness to partner with cloud computing startups can be strong. But itโs not always clear how to decide which are worthwhile investments for enterprise IT, or how to successfully partner with startups.
One of the world's most prominent cloud computing startup advisors, Jason Lemkin, shares his advice for successful collaboration between enterprise information technology and startups.
Our conversation includes the following topics:
-- About Jason Lemkin and Saastr
-- How can CIOs be successful in partnering with startups?
-- The โsocial contractโ between CIO and startup
-- How to make the enterprise / startup relationship work effectively?
-- The enterprise startup maturity lifecycle
-- Challenges startups face when selling to large companies
-- How to remove friction from the enterprise / startup relationship?
Jason Lemkin started the worldโs largest community for SaaS/B2B founders, SaaStr.com, and the worldโs largest gathering for them, SaaStr Annual | The Biggest SaaS Event on the Planet. In addition to doing his best to help run SaaStr, he is a hyper-founder centric VC with $90m to invest in the top SaaS founders. He served as CEO and co-founder of EchoSign, the webโs most popular electronic signature service, from inception through its acquisition by Adobe Systems Inc.
Secure access service edge (SASE) has become an important part of enterprise networking and security. But what is SASE? We take a deep dive into SASE by speaking with Anand Oswal. Senior Vice President and General Manager at Palo Alto Networks. In this exclusive interview, he explains SASE and shares best practices for securing enterprise resources in today's Cloud-enabled world.
The conversation includes these topics:
-- What is SASE?
-- The five parts of SASE
-- How does SASE enable business agility?
-- What are the hardware and software requirements for SASE?
-- SASE and zero trust security models
-- SASE and multi-Cloud computing
-- SASE and SD-WAN solutions
-- How to deploy SASE?
-- Advice on SASE for CIOs
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the companyโs Firewall as a Platform efforts. He holds more than 60 U.S. patents.
Read the complete transcript: https://www.cxotalk.com/video/what-sase-palo-alto-networks
A new world of media, technology, and entertainment is emerging right before our eyes. Itโs an economy of attention, engagement, and experience, driven by social networks, smartphones, the convergence of online and offline channels, radical transparency of brands, media, and entertainment content, and the movement of consumers away from passive consumption to active participation.
The age of passive consumers, walled gardens, and linear content is giving way to an era where consumers share real-time experiences across multiple devices, demanding thoughtful content and co-created brand experiences.
This intersection of media, technology, and entertainment has reached a watershed moment that will add $400 billion to the global economy in the next four years. It is also causing seismic shifts in what consumers expect from digital products, services, and experiences.
In this episode, Michael Wolf, former President and COO of MTV, and Co-Founder and CEO of Activate Consulting, shares his extensive research into this topic, especially in the new report called, Technology & Media Outlook 2022.
Topics discussed in this episode include:
-- About the technology and media convergence
-- Technology and media convergence
-- Consumers are โslaves to the algorithmโ
-- What are influencers and super-users important?
-- Why is business software so boring?
-- What is the metaverse?
Check out the CXOTalk website: https://www.cxotalk.com/episode/what-experience-economy-2022
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How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever from CIO strategy. We speak with Satyan Parameswaran, President of Information Technology at (United Parcel Service) UPS to learn more. With $85 billion in revenue, UPS is one of the world's largest package delivery and logistics companies.
This conversation includes the following topics:
-- What is the role of IT at UPS?
-- IT strategy and IT investment at UPS
-- Digital twins at UPS
-- Aligning CIO investment strategy and corporate business goals
-- Forecasting package loads at UPS
-- What is the role of technology in the enterprise?
-- IT investment planning for 2022
Satyan Parameswaran is responsible for all the application technology used in the UPS package centers, hubs, scanning, automation, retail access points, international regulatory compliance, aviation security, automotive, telematics, preload and on-road technology. He is responsible for the technology that helps UPS deliver ~24 million packages every day.
CXOTalk website: https://www.cxotalk.com/episode/cio-playbook-strategic-it-2022
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As data scientists and business leaders, we need to think about the ethical and privacy considerations of machine learning and artificial intelligence. However, this isn't always easy. What happens when your model is wrong? Or if your model learns something you didn't teach it? And what about fairness -- do certain groups get better or worse results than others?
To help demystify these topics, FICO's Scott Zoldi shares recommendations around ethics and privacy, as well as practical advice for how AI teams should respond to mistakes or issues that may pop up during testing.
The conversation covers these topics:
-- What is responsible AI?
-- AI governance and AI ethical principles
-- AI ethical standards and government policy
-- Ethical considerations and corporate culture
-- Managing bias in AI planning
-- What is the responsible AI framework at FICO?
Scott Zoldi is chief analytics officer at FICO responsible for the analytic development of FICO's product and technology solutions. While at FICO, Scott has been responsible for authoring more than 100 analytic patents, with 65 granted and 53 pending. Scott serves on two boards of directors, Software San Diego and Cyber Center of Excellence. Scott received his Ph.D. in theoretical and computational physics from Duke University.
As the world becomes increasingly connected through the cloud, product development tools must adapt to make life easier and more efficient for designers. But what is cloud-based product development? How does it work? And how can I take advantage of its benefits in my organization?
To learn more about cloud-based product design and development, we spoke with industry pioneer Jon Hirschtick, who explains how to manage the product and engineering design process in the cloud.
Learn about these topics:
-- About PTC Onshape and cloud-based design
-- Cloud-based product engineering and team collaboration
-- Engineering culture change and the future of work
-- Cloud computing, business efficiency, and team performance
-- Remote work and product design in the cloud
Jon Hirschtick, co-founder of Onshape and president of PTCโs Software-as-a-Service (SaaS) division. Onshape was acquired in 2019 by PTC for $470 million. Previously, Hirschtick created SOLIDWORKS, the first desktop 3D CAD (computer-aided design) solution that made 3D design technology accessible to the masses. SOLIDWORKS was acquired by Dassault Systรจmes in 1997 for $310 million.
Read the complete transcript: https://www.cxotalk.com/video/what-cloud-based-product-design
Modern customer engagement means using data and analytics to create personalized, relevant, and timely interactions across every channel.
Because customer engagements occur at every point in the buying cycle โ from initial contact to ongoing customer support โ getting these interactions right is essential to improving customer satisfaction, loyalty, revenue, brand experience, and customer lifetime value.
To learn how to create great customer engagement, we spoke with Dan Bodner, CEO and Chairman of Verint (NASDAQ: VRNT). Dan has served as CEO of Verint since its inception in 1994. In August 2017, he became chairman of the Board of Directors
In this conversation, we cover the following topics:
-- What is customer engagement?
-- How can business leaders drive customer engagement?
-- Role of platforms and data in customer engagement
-- Typical challenges to creating a seamless customer experience
-- How does customer engagement improve business outcomes?
Read the complete transcript: https://www.cxotalk.com/video/what-customer-engagement-why-should-you-care
Writing a book is hard but selling it can be even harder. To help navigate this process, Mark Gottlieb, one of the top literary agents in New York shares practical advice on marketing and selling your book.
Read the full transcript: https://www.cxotalk.com/episode/how-negotiate-book-publishing-contract:
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The discussion covers these topics:
-- How can authors get a publishing contract?
-- Is a literary agent essential?
-- How can authors find a literary agency?
-- How does a literary agent evaluate authors?
-- How do publishers decide author advances and royalties?
-- How can an author command a higher advance and royalty?
-- What is an authorโs โplatformโ?
-- Do publishers and agents follow submission guidelines?
-- Why is a literary agency important?
-- Can non-fiction authors become rich from selling a book?
-- What makes a book popular?
-- How can new authors find a literary agent?
Mark Gottlieb is a prominent literary agent working at literary agency Trident Media Group in New York City. He has ranked highly among literary agents across the industry for overall number of deals and other individual categories. While at Trident Media Group, Mark Gottlieb has represented New York Times bestselling authors as well as major award-winning authors. He has optioned and sold numerous books to production companies and studios for film and TV adaptation.
Zero trust security has become a topic at the forefront of IT and security-related conversations. Zero trust puts an end to compromised identities. In todayโs hybrid work environment, CIOs and security leaders must understand zero trust strategies and architecture to ensure the safety of networks, devices, applications, and users.
To learn about zero-trust, CIOs must understand how traditional networks operate, the challenges involved in becoming a zero-trust network, and techniques that work with the zero trust model.
In this conversation, Anand Oswal from Palo Alto Networks, explains how zero-trust security transforms the way applications and users are protected from internal and external threats.
The conversation includes these topics:
What is zero trust security?
-- Enterprise security challenges and zero-trust
-- How can CIOs create a zero-trust environment?
-- Advice to Chief Information Officers on zero-trust strategy
Be sure to read the complete transcript:
https://www.cxotalk.com/video/what-zero-trust-security
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the companyโs Firewall as a Platform efforts. Prior to this, he was Senior Vice President of Engineering for Ciscoโs Intent-Based Networking Group and he holds more than 60 U.S. patents.
The economy is shifting relentlessly from a manufacturing-based to a service economy. What does this mean for the CIO role and how should Chief Information Officers prioritize their planning and investments for 2022?
Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), explains what you need to know and shares her views on CIO planning and investment strategy, customer-facing priorities, women in technology, mentoring relationships, and more.
This conversation includes the following topics:
-- CIO role and serving external stakeholders
-- Key components of the CIO organizational operating model
-- Cross-departmental communication inside the organization
-- CIO priorities in 2022
-- How did the pandemic change IT leadership?
-- Women in tech: Female CIO in a male-dominated field
-- What are the characteristics of a good mentee?
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Read the complete transcript and watch related CXOTalk shows: https://www.cxotalk.com/episode/cio-planning-investment-strategy-2022
Prior to her roles at HPE, Rashmi has more than 25 years of experience serving in CIO and CTO roles for many Fortune 50 companies like McKesson, Southern California Edison, Toyota, and Tata Steel.
What is the future of work? Itโs a question thatโs important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a challenging and crucial priority for HR professionals.
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Read the complete transcript: https://www.cxotalk.com/episode/how-prepare-future-work
In episode #720 of CXOTalk, Taylor discusses how business leaders, government policymakers, and HR professionals can navigate the evolving future of work.
We discuss the following topics:
-- SHRM and the book โResetโ
-- Future of work trends: What are the key issues?
-- HR, innovation culture, and talent strategy
-- How to create a culture of innovation?
-- Who can be an organizational change agent?
-- How to create a culture of empathy?
-- Equality, equity, and fairness
-- Diversity and inclusion
About Johnny C. Taylor. With over 300,000 members in 165 countries, SHRM is the largest HR professional association in the world, impacting the lives of 115 million workers every day.
Mr. Taylor's career spans over 20 years as a lawyer, human resources executive and CEO in both the not-for-profit and for-profit space. He has held senior and chief executive roles at IAC/Interactive Corp, Viacom's Paramount Pictures, Blockbuster Entertainment Group, the McGuireWoods law firm, and Compass Group USA. Most recently, Mr. Taylor was President and Chief Executive Officer of the Thurgood Marshall College Fund. He was appointed chairman of the President's Advisory Board on Historically Black Colleges and Universities and served as a member of the White House American Workforce Policy Advisory Board during the Trump Administration. He is a Trustee of the University of Miami, Governor of the American Red Cross, and member of the corporate boards of Guild Education and iCIMS. He is author of the book Reset: A Leaderโs Guide to Work in an Age of Upheaval.
Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHLโs San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
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Read the complete transcript: https://www.cxotalk.com/episode/customer-experience-professional-sports-entertainment
The conversation includes these topics:
-- What are customer experience and fan experience?
-- Problems with transactional customer experience
-- How to build and measure customer loyalty
-- Managing budget constraints and customer experience
-- Business goals of Sharks Sports & Entertainment
-- The home team advantage and customer experience
-- Managing difficult strategic objectives
-- How to create a community and build customer engagement
Prior to joining Sharks Sports & Entertainment, Becher spent a decade at SAP in a variety of senior roles, including Chief Marketing Officer and Chief Digital Officer. A three-time CEO, Becher is a frequent speaker at technology industry events, and is a regularly published author on a variety of topics, including the popular blog Manage By Walking Around http://jonathanbecher.com.
Weโre in the middle of a healthcare revolution โ and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability.
To learn more, we speak with Kimberly Powell, vice president of healthcare at NVIDIA, and Daniel Kraft, a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator serving as Chair of the XPRIZE Pandemic Alliance Task Force.
The conversation covers topics including the impact of AI and natural language processing (NLP) for healthcare organizations, electronic medical records, healthcare AI startups, and much more:
-- AI and machine learning in healthcare
-- AI in drug discovery and development
-- Why AI is important in healthcare
-- Obstacles to adoption of AI in healthcare
-- How to democratize healthcare data and healthcare ai
-- Managing security and privacy of healthcare data
-- Data science and bioinformatics
-- Educational resources for healthcare AI startups
-- Clinical decision support and trusted AI systems
-- How AI will change healthcare and medical practice
Read the complete transcript: https://www.cxotalk.com/episode/how-can-ai-improve-healthcare
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Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. As a result, many large pharma and biotech companies are using data science to drive innovation in drug discovery. We speak with Dr. Bรผlent Kฤฑzฤฑltan, Head of Causal & Predictive Analytics โข Data Science & AI at the Novartis AI Innovation Center to learn more about the pharmaceutical industry.
Read the complete transcript and see other CXOTalk interviews: https://www.cxotalk.com/episode/data-science-predictive-analytics-ai-drug-discovery-novartis
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The conversation includes a discussion of these topics:
-- AI and data science in pharma
-- Talent management and diverse teams in pharma
-- Using AI and data science in drug discovery and precision medicine
-- Challenges in drug discovery and precision medicine
-- How Novartis engages community around AI awareness
-- Managing bias in data science and AI
-- What are the differences between lab-based and AI-based approaches to drug discovery?
-- Advice to business leaders on managing AI teams
Dr. Bรผlent Kฤฑzฤฑltan is a scientist and an executive who drives innovation by combining an entrepreneurial mindset with scientific excellence. Currently, he is leading innovation efforts focused on Causal and Predictive Analytics at Novartis. Dr. Kฤฑzฤฑltan holds a PhD in astrophysics with a focus on applied mathematics, two MSc degrees in astronomy and astrophysics with a focus on statistics, and graduated summa cum laude as valedictorian with a BSc in physics.
Scott OโNeil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are.
The conversation covers these topics:
-- About Scott O'Neil and the book: โBe Where Your Feet Areโ
-- The struggle for authenticity
-- Lessons from a sports and entertainment CEO
-- Managing high-performing talent
-- Impact of negative social media on high performers
-- โMy true love is building teams and developing talentโ
-- How to manage psychological well-being for high-performance and professional athletes?
-- What is a purpose-driven enterprise?
-- Scott OโNeil on blockchain
-- How does a company develop its ethics and corporate culture?
Scott OโNeil is the former Chief Executive Officer of Harris Blitzer Sports & Entertainment. A decade-long Alternate Governor for the NBA and NHL, OโNeil was acting CEO over all properties in HBSEโs dynamic, global portfolio, including marquee teams, the NBAโs Philadelphia 76ers and NHLโs New Jersey Devils. He is also the Co-Managing Partner and Founding Board Member of Elevate Sports Ventures, a best-in-class sports and entertainment consultancy founded in partnership between HBSE, the San Francisco 49ers, Live Nation, Ticketmaster and Oak View Group. A former President of Madison Square Garden Sports, OโNeil was the key architect in some of the largest venue sponsorship deals in history, while overseeing the iconic New York Knicks (NBA) and New York Rangers (NHL).
Workdayโs Chano Fernandez is in a unique position to discuss the changing landscape of our workforce, remote work, and the future of work. As co-CEO of Workday, Fernandez leads the companyโs journey to provide software that helps organizations manage and grow their workforce.
The wide-ranging conversation with Chano covered these topics:
-- What do customers expect from Workday?
-- Hybrid work and work from home
-- How Workday builds corporate culture despite hybrid work and work from home
-- Importance of culture to Workdayโs CEO
-- How important is employee experience to Workday?
-- What is a purpose-driven enterprise?
-- How does Workday measure achieving cultural goals?
-- Diversity and inclusion at Workday
Chano Fernandez is co-CEO at Workday and is responsible for the entire customer relationship, which spans acquisition, services, customer success, and customer support. He is also a member of the companyโs board of directors.
#DigitalTransformation #CIO #ChiefDigitalOfficer
Philip Morris International is going through a digital transformation and wants to become a digital leader. The large tobacco company, with over $76 billion in revenue, believes the industry cannot continue with its current business model. Instead, the company has embraced technology to drive efficiency and change how it develops and markets new products.
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Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-philip-morris
We speak with Michael Voegele, the company's Chief Digital & Information Officer to explore the technology and business dimensions of this significant business transformation. In this role, he serves as both Chief Digital Officer and Chief Information Officer.
Here are key topics we discuss:
-- About the CIO and Chief Digital Officer roles
-- Culture change and change agents
-- What are key skills that innovative CIOs must possess?
-- Digital transformation and customer-centricity
-- How to build a digital business?
-- Using data to become customer-centric?
-- Advice for Chief Information Officers
-- Is the digital transformation journey ever complete?
Michael Voegele became Chief Digital & Information Officer in March 2021. Mr. Voegele joined Philip Morris International in 2019 as Chief Technology Officer. Before joining PMI, he worked for Adidas from 2011 to 2018. There, he first served as Vice President, Group Functions, and Head of Enterprise Architecture and went on to become Senior Vice President, IT Sales. Since 2015, Mr. Voegele served as Global Chief Information Officer and was appointed to the core leadership team in January 2017.
=========
FROM THE EPISODE:
Digital transformation and customer-centricity
Michael Krigsman: Can you relate this back to PMI and to your work at PMI in terms of how you think about transformation and the connection back to customers and to the changes going on in society around you?
Michael Voegele: The more internal classic things of looking at this, so how do we simplify our legacy world? How do we standardize around the processes and maybe adjust or change the way we have been doing things for many, many years?
Then you talk about digitizing certain aspects of the business, but then also moving into automation, utilizing AI and ML to help us to do things more automated or even a better way in version and quality. Those things we can do in finance, you can do those things in P&C. You can do those things in the supply chain, in the manufacturing area.
When we talk about, for instance, a very simple example in our manufacturing environments, the manufacturing of our products is very sensitive to climate change within the manufacturing environment. How do we use AI and ML to optimize the quality of our products by providing the right conditions via the HVAC in those factories? Very simple examples how technology can help us to produce better products in a way that we have never been able to do it before because we have been monitoring more manually and adjusting the air conditions and the air humidity.
On the other side, with our smoke-free products, have now a little bit more freedom in the context of how we can create awareness about the category and the benefits of the category. Now we are moving, like many companies, more and more into a direct engagement with our consumers to show them the scientific substantiation behind it that our 500 scientists have created in our Neuchatel research facility.
We can show them how it impacts their personal health. We can actually go...
The San Francisco Opera is one of the worldโs leading performing arts organizations, with an annual operating budget of $30 million. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the San Francisco Opera, describes the digital transformation strategy and technologies the company has used during this last year of rapid change.
We discussed these topics during the conversation:
-- About the San Francisco Opera
-- Digital transformation and the SF Opera
-- Impact of the pandemic on performing artists
-- Customer experience and audience expectations at the San Francisco Opera
-- What does innovation mean to the SF Opera?
-- Creating authenticity and spontaneity at the SF Opera
-- How does digital transformation impact performance?
-- Musicianโs perspective on digital transformation
-- Advice on how to listen to opera
Matthew Shilvock is the Tad and Dianne Taube General Director of San Francisco Opera. Now in his fifth season as general director, Shilvock is responsible for all artistic and business aspects of the organization, overseeing a repertory season of mainstage opera productions and concerts, education and community programming, new digital initiatives, and young artist training programs.
The Chief Marketing Officer (CMO) role has evolved dramatically since the late โ90s, when marketers were focused on closing business deals with customers. While some of the fundamentals have remained constant over the years โ for example, customer-facing teams need to connect marketing efforts back to sales goals โthe way CMOs execute their jobs is fundamentally different from when they started out decades ago. Marketing has become data-driven and, as a result, CMOs now play larger roles in key corporate functions such as HR, finance, and IT.
The conversation covers these topics:
-- What is a Chief Marketing Officer?
-- How to plan and allocate marketing investments?
-- Customer experience and the CMO
-- What is a purpose-driven business?
-- CMO and marketing executives as change agents
We explore the CMO role with two prominent marketing leaders: Suzanne Kounkel, Chief Marketing Officer of Deloitte, and Norman de Greve, the Chief Marketing Officer for CVS Health.
Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systรจmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainability.
The conversation includes these topics:
-- What is the Chief Sustainability Officer's role?
-- What is sustainable development?
-- What are the components of sustainability in business?
-- Sustainable business practices: social development and economic development
-- Sustainability and ethical leadership
-- What is the impact of Bitcoin on sustainability?
-- Sustainability principles and data centers
-- Culture change and sustainable practices
-- How to get started with sustainable development
Alice Steenland joined Dassault Systรจmes in 2020 as the companyโs first Chief Sustainability Officer. Previously, she was the founding Chief Corporate Responsibility Officer at AXA Group, where she helped the company rise to a leading position in global sustainability rankings, thanks in part to a pioneering responsible investment strategy including the landmark decision to divest from coal and, later, tobacco.
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Read the complete transcript: https://www.cxotalk.com/episode/sustainability-executive-playbook
===
Read the excerpt from the conversation:
Michael Krigsman: There's a kind of rising tide of interest in sustainability. What does it actually mean? In the press, it's kind of used in a very loose way.
Alice Steenland: I've been in this space, as I mentioned, for a long time. I have seen, in very different parts of the world, it actually has different connotations.
It's not only a word that can be used very differently in English. So, I'm an American. I've used this word for a long time.
Not only does it have different interpretations here, but different interpretations across the world. I'll give you one definition โ actually, two, if I can.
The first one is the actual meaning of the word sustainability, the original meaning, which was to say, if I am a sustainable company or sustainable organization, it means I will be here in 20, 30, 40 years. I can sustain my activity.
That's where the original concept came from, which is that if you are not taking into account environmental issues, social issues; if you are not in sync with the society in which you're living in or you're operating in; your company is probably not going to be there in a long time. That's actually, from an investment perspective or financial perspective, what we've seen. We've seen, for many years, sustainable or ESG high performers basically outperforming the market over long periods of time.
I think that's one way to think of it. It really is about the sustainability, the viability of the organization over time.
The second way of thinking about it is this ESG terminology: environmental, social, and governance issues. This is the definition used by the investment community to talk about sustainability. It just gives you an idea of what are some of the things that they're looking at.
In fact, a funny fact is that they used to call this extra-financial or non-financial information, which essentially meant that any indicator, any process, or any information about the organization that is not purely about revenues and sales can be considered material from an ESG perspective. So, it is a very broad topic.
What are the components of sustainability in business?
Michael Krigsman: When you, as a sustainability professional,...
Despite the importance of data and analytics, managing data science teams present a range of opportunities and challenges. We speak with Sol Rashidi, Chief Analytics Officer at Estee Lauder, who explains various types of data and offers advice on managing analytics teams.
The conversation covers these topics:
-- What does a chief analytics officer do?
-- Data acquisition and data gathering
-- How to align data science and analytics with Finance?
-- Data and analytics vs. opinion and intuition
-- How to reduce bias in data science?
-- What are critical aspects of organizational maturity in data science and analytics?
-- How to encourage organizational cooperation?
-- Advice for business leaders
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Read the full transcript: https://www.cxotalk.com/episode/how-manage-data-analytics-teams
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========
Sol Rashidi currently holds 7 patents, with 21 filed in the Data & Analytics space and is a keynote speaker at several technology conferences speaking on various topics such as Machine Learning, Data & Analytics, and Emerging Operating Models for organizations taking on transformations in the D&A space. Prior to joining Estee Lauder as their Chief Analytics Officer, Sol was the Chief Data & Analytics Officer for Merck, EVP and CDO for Sony Music, and Chief Data & Cognitive officer for Royal Caribbean.
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture.
This episode includes a discussion of the following topics:
-- What does customer happiness mean for Zoom?
-- Why is company culture important?
-- How does company culture affect product development?
-- How fast has Zoom grown?
-- How to balance customer experience and business profitability?
-- How to overcome the difficulties in the remote working period?
-- How does Zoom encourage employee well-being?
-- How does Zoom balance profitability against innovation?
-- What is the post-pandemic future of work?
-- Advice to business leaders from Eric Yuan, Zoom CEO
Eric S. Yuan founded Zoom in 2011 to deliver happiness and bring teams together to get more done in a frictionless video environment. Zoomโs video-first unified communications platform continues to dramatically transform the way leading global enterprise companies communicate. Under Ericโs leadership, Zoom was one of the highest-performing tech IPOs of 2019.
===
Read the complete transcript: https://www.cxotalk.com/episode/zoom-ceo-eric-s-yuan-how-manage-customer-experience
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===
From the episode:
What does customer happiness mean for Zoom?
Michael Krigsman: Eric, we met about โ what, now โ I guess about five years ago. Since that time, Zoom has entered the language as a verb. So much has changed, and so tell us very briefly what's going on with Zoom right now.
Eric Yuan: Thank you, Michael. You are so right. Since we met (five or six years ago) I think a lot of things have changed. Three years ago, we became a public company while working so hard, the folks, on innovation.
Last year, on many fronts, that was extremely challenging. But the good news is, finally, I think, our dream is coming true to leverage our technology to truly have the world, have the people, stay connected during the pandemic crisis time.
I can tell you we're very excited about our future. But again, I think one thing that has not changed is the amount of work. It's still a lot.
Michael Krigsman: I remember when we first met. You spoke a lot about customer happiness. How do you think about customer happiness today at the size, the scale that Zoom is at?
Eric Yuan: Customer happiness is still our core value. That has not changed at all. Actually, we do feel more responsibility. We needed to do more because, prior to the pandemic crisis, Zoom was built to serve for enterprise, business, or government customers.
But since last year, we had so many new users, consumers, new use cases, we feel like we've had more responsibility. Not only do we deliver happiness to the enterprise customers, but also we would like to embrace all those new use cases and do more to care about them.
How can modern Chief Financial Officers drive innovation and business transformation? The CFO of cloud computing enterprise software company, ServiceNow, Gina Mastantuono, explains CFO transformation, including how she collaborates with other business leaders such as the companyโs Chief Information Officer.
Aside from discussing Chief Financial Officer responsibilities, the conversation includes:
-- What does a Chief Financial Officer do?
-- What is the CFO leadership role?
-- Why is the CFO / CIO relationship important?
-- Why is the CFO the Chief Transformation Officer?
-- Cross-team collaboration and the CFO
-- Balancing short-term needs vs. long-term investment
-- Talent management, human resources, and the CFO
-- Advice to Chief Information Officers
-- Women in technology and business
-- Advice for women on joining boards of directors
At ServiceNow, Gina Mastantuono is developing and leading world-class teams focused on driving customer success. As Chief Financial Officer, her global organization spans all aspects of Finance, including Accounting, Risk & Compliance, Payroll, Tax, Investor Relations & Treasury, Real Estate & Workplace Services, and more.
====
Read the complete transcript: https://www.cxotalk.com/episode/what-cfo-servicenow-chief-financial-officer-explains
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====
From the conversation:
What does a Chief Financial Officer do?
Michael Krigsman: We have this image of the historical, traditional CIO as kind of like an advanced accountant bean counter, you know, with the green eyeshade. Yet, you're talking about digital transformation. I know that there is the innovation role as well. What's going on with the CIO role, and how accurate does that green eyeshade image?
Gina Mastantuono: The CFO is the image that you are talking about as the bean counter, right? It's definitely an outdated image. I'm definitely not the typical image of a CFO.
We are really no longer just bean counters with the fierce grip on the checkbook. Right now, a major growth driver for many companies is digital transformation and CFOs are playing a key role in not just enabling that transformation but driving it. Being a CFO today is all about strategy, understanding those growth levers that drive the business, and the investments that are needed to get us where we need to go.
It's also about leadership. Gone are the days when all leaders needed was a strong IQ. Today's leaders really need to have a high level of EQ as well. They need to lead with compassion and empathy. Especially in today's COVID-19 environment, leaders must ask every day how they're helping employees navigate the new normal.
What is the CFO leadership role?
Michael Krigsman: I'm slightly taken aback, in a way, to hear you talk about leadership, empathy, driving digital transformation, again because I have, in the back of my mind, the stereotype of a traditional CFO. I guess we could say your role, it's a leadership role with an emphasis on the finances and investing? Is that an accurate way to say it?
Gina Mastantuono: Absolutely. I think the leadership piece is so important and the role of the CFO really has evolved over the last five, ten years. Even in the last year, COVID-19 has really elevated the CFO role.
We're playing a pivotal role in guiding organizations through the crisis. We're essential to the strategic decisions that are going to help our companies not only survive the current climate but come out stronger on the other side.
What I think is especially interesting is that we now must have a...
#BusinessTransformation #DigitalTransformation
How can a large organization apply purpose-driven principles to create meaningful business transformation? The former CEO of Best Buy, Hubert Joly, explains purpose-driven, digital business transformation by presenting the Best Buy company strategy he created.
The discussion includes these topics:
-- About Hubert Joly's book: The Heart of Business
-- Why did Best Buy have trouble in 2012?
-- Driving efficiency with respect for people
-- What is purpose-driven transformation?
-- Efficiency vs. cultural transformation
-- Importance of customer experience at Best Buy
-- Customer experience and corporate culture
-- How do you balance staff and management?
=======
Watch the video and read the complete transcript:
https://www.cxotalk.com/episode/former-best-buy-ceo-purpose-driven-business-transformation
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Hubert Joly is the author of THE HEART OF BUSINESS: Leadership Principles for the Next Era of Capitalism. He is the former Chairman and Chief Executive Officer of Best Buy and is now a senior lecturer at Harvard Business School. He is also a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art. Joly has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barronโs and one of the top 10 CEOs in the U.S. by Glassdoor.
=======
From the conversation:
What is purpose-driven transformation?
Michael Krigsman: Let's talk about purpose for a moment. We do hear this term kind of popping up everywhere. I think very often it's a good, politically correct, motherhood and apple pie kind of, you know, it feels good, but there is no real substance. How do we convert that into something substantive and meaningful?
Hubert Joly: Yeah, so let me make it really concrete and share some of the lessons learned along the way. I'll tell you that it was challenging. This was not a walk in the park. As a result, we've learned a lot [laughter], frankly, during that time.
Back in 2016, as we were looking to accelerate our growth, we did the good work around market research, segmentation, targeting, positioning โ what I teach my students at Harvard Business School in the marketing course. Then we also wanted to go beyond that and started to think about our why โ maybe influenced by Simon Sinek โ why do we exist?
That's where we came up with the concept, actually said it, "We are not a retailer. We are not a retailer. We are a company that's in the business of enriching lives through technology by addressing key human needs."
Defining your purpose, I think you find a company purpose at the intersection between four circles:
What the world needs. What are the human needs you're trying to address?
What you are uniquely good at.
What you are passionate about.
Then, of course, how you can make money.
This is real substantive. This is not philanthropy. This is not CSR or OESG. This is a business discussion.
The benefit of defining the business in terms of its purpose is that, number one, it vastly expands the addressable market. There are a couple of examples of that.
That's how, at Best Buy, we went into the healthcare space helping aging seniors live and stay in their home independently longer by placing sensors under their bed, under their sofa, in the kitchen, in the bathroom. Fall...
How should Chief Information Officers manage AI in the enterprise, and what challenges may arise? Every CIO must consider these questions from both enterprise technology and business leadership perspectives.
Author and AI investor Ash Fontana explains the CIO role and CIO responsibilities when developing organizational capabilities for AI, which he calls the AI-first company.
The conversation covers these essential topics:
-- What are the CIOโs first steps to adopting enterprise AI?
-- How should CIOs start with enterprise AI?
-- How much technical knowledge about machine learning models should business leaders possess?
-- What are โdata learning effectsโ?
-- What is Lean AI?
-- Should the CIO or CTO be responsible for investments in AI?
-- Culture change and AI adoption
-- Enterprise AI investment and financial return
-- How to overcome obstacles to AI adoption in the enterprise?
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Read the full transcript and watch other videos: https://www.cxotalk.com/episode/chief-information-officer-enterprise-ai-cio
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====
Ash Fontana is author of the book The AI-First Company. He is an investor focused on AI-first companies at Zetta Venture Partners since 2014. Before Zetta, Ash launched syndicates at AngelList - the biggest startup investing platform in the world that now manages over $2B. Simultaneously, Ash made investments in Canva, Mixmax and others.
====
A few excerpts from the conversation:
Michael Krigsman: In effect, what you're saying is this part of the company that's focused around AI, ideally, it would be the entire company, but let's just start small. This part of the company is using the delivery, using the use of AI tools, and then the delivery of outcomes relating to those tools as its kind of organizing principle. Is that an accurate way to summarize it?
Ash Fontana: Yeah, I think that's a good way to summarize it. But again, there's so much nuance across the board here around the degree to which you focus on this, depending on where you're at in your journey, depending on whether you're at the phase where you're just experimenting with a few models to sort of test, like, can we actually make this prediction about the demand of the thing we're selling, the demand of the apparel we're selling next season? Can we make a prediction about a trend in this industry with our consumers, whether they're going to buy this or that color next season? Can we actually make a prediction around this delivery time in our supply chain? Can we do that?
Are you at this stage where you're experimenting with that and really trying to discover from the data that you have whether you can do that? If so, the degree to which you invest in data collection, data infrastructure, and the degree to which you jump in the deep end of machine learning different models is very different to the point at which you've done those experiments, you're sure that you can make these predictions, and you want to really double down.
This is where I introduce this concept of latent AI. But again, I think that's a good way to put it. There's a lot of nuance depending on the phase you're at. Different parts of your organization can mean different parts of the journey.
The part of your organization that is on the marketing side can be really far ahead on the AI journey because there's a lot of data available to survey customers and run predictive models around what different segments will do and how they behave, whereas the part of the organization that's responsible for production might be a bit further back or earlier in the journey because fully...
#ChiefInformationOfficer #CIO #DigitalIdentity
Every Chief Information Officer (CIO) should understand digital identity and why is it important. A world expert on this topic, Eric Haller, the Executive Vice President and Group Head of Experian DataLabs, explains and shares his advice.
The conversation covers these topics:
-- What is digital identity?
-- How do you establish digital identity?
-- How to improve digital identity?
-- How can we protect against AI-generated deep fakes?
-- What is the intersection of digital identity and GPT-3?
-- Blockchain and digital identity
-- Societal implications of digital identity
-- Advice to businesses and policymakers on digital identity
Check out our website: https://www.cxotalk.com/episode/what-digital-identity-why-it-matters
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Experian DataLabs is the research and development organization within Experian. It was established in 2011 to drive the creation of new products and services from breakthrough experimentation across Experianโs businesses in 37 countries. Labs are located in London, Sao Paulo, Singapore, and San Diego.
Every Chief Information Officer (CIO) must think about enterprise technology trends and tech investment planning for innovation. To provide guidance for CIO strategy and the CIO role, quantitative futurist Amy Webb, Founder and CEO, of the Future Today Institute, explains her report, 2021 Tech Trends and what it means for CIOs.
In this conversation you will learn about these topics:
-- How can the 2021 Tech Trends report help Chief Information Officers (CIOs)?
-- What critical technologies should Chief Information Officers pay attention to?
-- How should CIOs navigate technology planning choices?
-- Culture change and technology innovation
-- Building a culture of innovation
-- Amy Webb on cryptocurrencies
-- Advice for Chief Information Officers
Read the full transcript: https://www.cxotalk.com/episode/cio-role-tech-trends-investment-planning
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Amy Webb pioneered a data-driven, technology-led foresight methodology that is now used with hundreds of organizations. She is a professor of strategic foresight at the NYU Stern School of Business. She is a Visiting Fellow at Oxford Universityโs Sรคid School of Business, a Nonresident Senior Fellow in the Atlantic Councilโs GeoTech Center, a Fellow in the United States-Japan Leadership Program, and a Foresight Fellow in the U.S. Government Accountability Office Center for Strategic Foresight. She was elected a life member to the Council on Foreign Relations and is a member of the Bretton Woods Committee.
She is the author of several popular books, including The Big Nine: How the Tech Titans and Their Thinking Machines Could Warp Humanity, which was longlisted for the Financial Times & McKinsey Business Book of the Year award, shortlisted for the Thinkers50 Digital Thinking Award, and won the 2020 Gold Axiom Medal for the best book about business and technology.
How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon's Chief Product Development Officer, Nicki Palmer, explains and also dives into what's happening with 5G. She describes Verizonโs product design process, talks about Verizonโs 5G Labs, and explains how digital transformation shapes customer experience.
This conversation covers these topics:
-- What is product development in telecommunications?
-- Balancing product innovation with legacy product development
-- Digital transformation and customer experience management
-- About the Verizon 5G labs
-- How to drive product innovation in a remote work environment
-- 5G and modern telecom applications
-- Team diversity and women in technology
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Read the full transcript: https://www.cxotalk.com/episode/telecom-industry-product-development-verizon
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As Verizon's Chief Product Development Officer, Nicki Palmer oversees the growth and expansion of the 5G ecosystem, convening partners and developing products and services to advance 5G growth and device technology. Previously she was responsible for planning, operations & engineering of the nation's largest and most reliable 4G LTE wireless network, the companyโs 5G residential broadband and 5G mobile network deployments.
How can leaders enable business growth, innovation, and resilience through supply chain management (SCM) and digital transformation? And, how does sustainability affect supply chains? To answer these questions, we spoke with Jon Chorley, Chief Sustainability Officer and Group Vice President of Oracle, and Tony Nash, CEO & Founder of Complete Intelligence.
The conversation includes these topics:
-- About Jon Chorley (Oracle) and Tony Nash (Complete Intelligence)
-- How did supply chains function during the disruptions of 2020?
-- Challenges associated with overseas manufacturing operations
-- Digital transformation and sustainability in supply chain
-- Advice on supply chain transformation for business leaders
Read the complete transcript: https://www.cxotalk.com/video/supply-chain-innovation-transformation-sustainability
Jon Chorley is group vice president of product strategy for Oracle's supply chain management (SCM) applications and leads the team responsible for driving the business requirements and product roadmaps for these applications. Chorley is also the chief sustainability officer for Oracle.
Tony Nash is the CEO and Founder of Complete Intelligence. Previously, Tony built and led the global research business for The Economist and the Asia consulting business for IHS (now IHS Markit).
CXOTalk Publisher Michael Krigsman moderated a panel on collaboration and how the pandemic has changed work.
Watch the complete video over on LinkedIn: https://www.linkedin.com/video/live/urn:li:ugcPost:6785969033406767105/
(This episode was sponsored by Slack)
What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention.
The conversation covers these topics:
-- Enterprise Technology Trends 2021: CIO Role and Strategy
-- What are the most important tech trends of 2021?
-- How has technology procurement changed?
-- How has the CIO role evolved?
-- Talent management, leadership, and the CIO
-- Diversity, inclusion, and equality: The power of diverse teams in technology
-- How can you become a CIO?
-- Customer experience and the CIO role
-- Enterprise architecture and the CIO
-- What is the future of work?
-- "Cloud and AI will be the two most transformative technologies of the next decade."
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Read the complete transcript: https://www.cxotalk.com/episode/enterprise-technology-trends-2021-cio-role-strategy
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Paul Daugherty is Accenture's Group Chief Executive โ Technology & Chief Technology Officer. He leads all aspects of Accenture's technology business. Paul is also co-author of Human + Machine: Reimagining Work in the Age of AI, a management playbook for the business of Artificial Intelligence, published by Harvard Press.
Digital transformation relies on data from across the organization, ranging from operations to customer service, financials, and employee well-being. In this conversation, we learn how KeyBank's Chief Information Officer, Amy G. Brady, uses data in daily operations and to drive digital transformation.
Amy's mandate as CIO overs the company's technology, operations, and services organizations. She oversees all of KeyBank's shared services for technology, operations, data, servicing, cyber and physical security, and procurement. Amy is a member of the Board of Directors of DuPont, where she serves on the Audit and Environment, Health, Safety, and Sustainability Committees. She is also on the Board of the Federal Reserve Bank of Cleveland.
In this conversation, we discuss the following topics:
-- About KeyBank and data strategy in banking
-- Modernizing finance and data integration
-- Extensive CIO Role at KeyBank
-- Qualifications for KeyBank business partners
-- Digital transformation at KeyBank
-- Role of women in technology
Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company.
During this in-depth conversation, Sridhar Vembu explains how he runs Zoho and the social impact of โspiritual capitalismโ and sustainability.
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Read the full transcript: https://www.cxotalk.com/episode/zoho-ceo-corporate-social-responsibility-spiritual-capitalism
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Read the transcript and watch the video to learn about these topics:
-- What is spiritual capitalism?
-- Corporate social responsibility (CSR) at Zoho and sustainable development
-- Balancing cost vs. profit in charitable donations and philanthropy
-- Zoho CEO: "We are not ruthlessly metrics-driven."
-- Ecosystem implications for Zoho software partners
-- Sustainability and local communities
-- Where can you have maximum impact?
-- How to motivate employees?
-- Corporate culture and values at Zoho
-- Update on Zoho University and Zoho Schools
-- Sustainable business practices and personal values
The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean?
To answer these we spoke with Allan Dow, President & CEO of Logility. Dow has more than 30 years of experience in strategic planning, sales development and implementation services, and product innovation to streamline, accelerate and optimize supply chain and retail planning enterprises.
The conversation covers these topics:
About Logility and supply chain transformation
Supply chain planning and customer expectations
Digital transformation in supply chain
Using digital twins to create resilient supply chains
Robust supply chains and sustainability
Advice on supply chain transformation and innovation
How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more.
In this conversation, you will learn about:
-- Transformation and the digital strategy roadmap at the Baloise Group
-- Employee experience and customer experience in digital transformation
-- Digital transformation and culture change management
-- How to link technology and business goals?
-- Overcoming digital transformation challenges
-- Building an open innovation ecosystem with customers and partners
-- Customer satisfaction beyond traditional financial services
-- Cloud strategy and digital transformation
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Read the full transcript: https://www.cxotalk.com/episode/digital-transformation-major-insurance-company
Dr. Alexander Bockelmann is Chief Technology Officer and member of the Management Board at Baloise Group AG.
He studied in Germany and the UK, before completing his doctorate at the University of Tรผbingenโs faculty of geosciences. Dr. Bockelmann is a proven expert in digitalization and transformation and has many years of experience in the industry. He previously worked as an IT strategy and transformation consultant at the Boston Consulting Group and in various senior roles at Allianz SE in Germany and the USA. At the end of 2013, he moved to UNIQA Insurance Group AG in Austria in the role of Group CIO and ultimately became Chief Digital Officer on the Management Board.
As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021.
This conversation covers a broad range of topics, including:
-- 2021 marketing strategy: key trends and changes
-- What is the role of empathy in marketing?
-- "Customer experience is the new brand loyalty"
-- How does consumer behavior affect marketing strategy?
-- Cross-functional alignment between marketing, sales, and finance
-- Authenticity, branding, and marketing
Read the complete transcript: https://www.cxotalk.com/episode/cmo-strategy-back-work-2021
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Bill Wohl is a highly regarded communications and marketing executive, who is globally recognized for leadership in crisis communications. His consultancy helps companies with crisis communications; repositioning brands and products for growth acceleration with differentiated messaging; and for his notable expertise in CEO and C-suite counsel through succession, M & A, activist investors, and litigation.
What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust.
In this video, you will learn about:
-- The House of Lords report on trust, technology, and democracy
-- Key issues covered by the House of Lords report
-- Impact of social media platforms on society
-- Balancing social media platforms rights against the โduty of careโ
-- How to handle the cross-border issues with technology governance?
-- Should governments regulate social media?
-- Political messages and digital literacy
-- Balancing freedom of speech on social media and cyberwarfare
-- Advice for policymakers and business people
-- Importance of digital education
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Read the full transcript: https://www.cxotalk.com/episode/digital-technology-trust-social-impact
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Lord David Puttnam is a British film producer, educator, environmentalist and member of the House of Lords. In 2019 he was appointed chair to the Democracy & Digital Technologies committee to investigate the impact of digital technologies on democracy. The report for the committeeโs findings was published in June 2020. His films, including The Mission, The Killing Fields, Local Hero, Chariots of Fire, Midnight Express, Bugsy Malone and Memphis Belle, have won 10 Oscars, 31 BAFTAs, 13 Golden Globes, nine Emmys, four David di Donatello in Italy and the Palme D'Or at Cannes. David set up his production company, Enigma Productions, in 1976 and founded Atticus Education in 2012. Atticus Education delivers interactive seminars on film, media and screen to students at universities all over the world.
Lord Tim Clement-Jones was Chairman of the Association of Liberal Lawyers 1982-86 and then of the Liberal Party from 1986-88 and played a major part in the merger with the Social Democratic Party to form the Liberal Democrats. He was made CBE for political services in 1988. He was the Chairman of the Liberal Democrats Finance Committee from 1989-98 and Federal Treasurer of the Liberal Democrats from 2005-10. He was made a life peer in 1998 and until July 2004 was the Liberal Democrat Health Spokesman and thereafter until 2010 Liberal Democrat Spokesman on Culture, Media and Sport, in the House of Lords. He is a former Spokesman on the Creative Industries (2015-17) and is the current Liberal Democrat Digital Spokesperson in the House of Lords. Tim is former Chair of the House of Lords Select Committee on Artificial Intelligence which sat from 2017 to 2018 and a current member of the House of Lords Select Committee on Risk Assessment and Planning. He was a former member of the Select Committees on Communications (2011-15) and the Built Environment (2015-16). He is Co-Chair of the All-Party Parliamentary Group on Artificial Intelligence and Vice-Chair of the All-Party Parliamentary Groups on Music, The Future of Work, Digital Regulation and Responsibility, Ticket Abuse, Performers Alliance, Writers and Indonesia.
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracleโs Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.
In this video, you will learn about these topics:
-- Customer experience at Oracle
-- What is customer experience (CX)?
-- How you can create excellent customer experiences
-- Technology and personalization to enable customer experience
-- Future of customer experience: Machine learning and AI
About Nate Skinner: For over 20 years, Nate has been building, executing, and leading marketing & sales programs for B2B technology companies, including Oracle, Salesforce, Amazon Web Services, Campaign Monitor, Embarcadero Technologies, and Borland Software.
How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.
In this discussion, we explore the following topics:
-- What is a Chief Information Officer (CIO)?
-- Characteristics of innovative CIOs
-- What challenges do CIOs face?
-- Organizational politics and the CIO
-- CIO investment and innovation
-- Future of the CIO role in 2021 and beyond
Peter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech executives ranging across Fortune 500 companies in various industries.
He is author of the upcoming book Getting to Nimble: How to Transform Your Company Into a Digital Leader, which will be released in March. Featuring insights from executives at Capital One, Domino's Pizza, The Washington Post, FedEx and other leading firms, the book offers a framework and best practices companies can use to transform their people practices, processes, technologies, ecosystems, and strategies for the digital era.
Read the complete transcript and watch more videos:
https://www.cxotalk.com/episode/chief-information-officer-cio-role-2021-opportunities-challenges
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Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.
To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.
In this conversation, we discuss the following:
-- Global supply chain management at Unilever
-- Supply chain and digital transformation
-- Cognitive automation, Aera Technology, and supply chain resilience
-- Supply chain innovation and digital transformation strategy
-- SCM and machine learning
-- How Unilever manages potential supply chain disruptions
In 2015, Wendy was appointed to the position of VP Supply Chain US responsible for end to end Supply Chain integration, Supply Chain Digital Strategy, and in-market business results. She was appointed Head of Digital Supply Chain in July 2018.
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Real the full transcript and watch other videos: https://www.cxotalk.com/video/digital-supply-chain-innovation-unilever
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This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021.
During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand generation strategies into the core of brand strategy that aligns with the organization's business goals.
Learn about these topics:
-- Disruptive marketing tactics and strategy for 2021
-- How can marketers develop the skills to create brand equity and brand value in 2021?
-- The changing role of the CMO and the modern CIO role
-- Empathy and customer experience
-- Strategic brand management and brand building in 2021
-- Loyalty and trust in the fifth paradigm of marketing
-- Data breaches and consumer trust
-- Challenges in marketing across international boundaries
-- The future of customer experience
-- Problems facing digital advertising platforms
-- How can marketing leaders adopt quantum marketing?
Raja Rajamannar is Chief Marketing & Communications Officer for Mastercard, and president of the companyโs healthcare business. He also serves as president of the World Federation of Advertisers.
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Read the complete transcript and watch more videos: https://www.cxotalk.com/episode/cmo-strategy-2021-leadership-means-customer-experience-brand-strategy
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Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing.
In this conversation, we discuss the following topics:
-- Integrating great product design and the manufacturing process
-- Mass customization and the product development life cycle
-- Team collaboration and the product engineering design process
-- Design innovation and mass customization
-- Culture change and the change management process
-- Advice for product designers and manufacturing engineers
Theo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, and is now the president of PTCโs Software-as-a-Service (SaaS) division, PTC Onshape.
Be sure to subscribe to the CXOTalk newsletter: www.cxotalk.com/subscribe
Read the complete transcript and watch more videos: https://www.cxotalk.com/video/team-collaboration-product-design-quality-manufacturing-efficiency
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What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.
In this conversation, we discuss:
-- What are the unique characteristics of artificial intelligence?
-- Algorithmic decision-making and risks
-- Trust and confidence in AI policy
-- Decision-making about AI policy and governance
-- How to balance competing interests in AI policy
-- Digital ethics: The House of Lords AI Report
-- Impact of AI on society and employment
Read the full transcript and watch more videos: https://www.cxotalk.com/episode/house-lords-member-talks-ai-ethics-social-impact-governance
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How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?
In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics:
-- CIO strategy and role in 2021
-- Customer experience and the CIO agenda
-- Corporate culture and the CIO
-- Work from home and end-point security
-- CIO investment planning and technical debt
-- Technology planning for 2021
-- CIO opportunities and challenges for 2021
Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobeโs global Information Technology & Cloud Operations teams.
Jay Ferro is CIO of ERT, a global data and technology company that minimizes risk and uncertainty in clinical trials. Previously, he was the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Before that, he served as CIO for a number of other companies including Earthlink, the American Cancer Society and AIG.
Read the full transcript and watch more episodes: https://www.cxotalk.com/episode/cio-advisory-chief-information-officer-strategy-agenda-planning-2021
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Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities.
The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives.
We discuss these topics:
-- IT investment categories and Tech Trends 2021
-- Planning for information technology investments
-- CIO investment priorities
-- Advice on the CIO agenda
-- CIO goals and innovation
-- CIO investment and future of the CIO 2021
-- CIO planning in talent, people, culture, and diversity
-- Customer experience and the CIO role
-- CIO priorities and challenges in 2021
Read the full transcript: and watch more CXOTalk shows:
https://www.cxotalk.com/episode/cio-strategy-it-investment-planning-2021
Bill Briggs is the global Chief Technology Officer for Deloitte Consulting, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte Consulting's technology services, identifying and communicating technology trends affecting clientsโ businesses, and shaping the strategy for Deloitte's emerging services and offerings.
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Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples.
Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-can-save-your-career
In this episode, we discuss:
-- Which events are truly a crisis rather than just a PR nightmare?
-- First steps for crisis communication management
-- Are data breaches a crisis?
-- Is newsjacking ethical?
-- Crisis communication and social justice
-- Crisis communication strategies and corporate PR
-- Reputation crisis management and corporate risk management
-- The crisis management team
-- Honesty in strategic messaging and crisis communications
-- Role of media interviews and analysts in crisis communications
-- Advice to avoid a PR crisis and manage crisis communications
A highly regarded communications and marketing executive, Bill Wohl is globally recognized for leadership in crisis communications. Bill brings experience in diverse industries, across global markets, and at companies from the Fortune 10 to the Fortune 500, working in leadership roles at SAP โ where he reported to the CEO and led CEO, PR, analyst relations, crisis, and field communications. He was the Chief Communications Officer at Hewlett Packard when the company had revenue of $120 billion annually with 300,000 employees. He was Chief Communications Officer at data management leader Commvault. Most recently, he was Head of Brand & Communications at United Rentals, a $9 billion revenue leader in the construction equipment rental space.
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Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits.
In this episode, GE Digitalโs Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation.
In this episode you will learn:
-- Digital twins have three technology dimensions
-- Digital twins are virtual representations of physical assets
-- Digital twins offer three benefits
-- Digital twins rely on big data, sparse data, and physics models
-- Digital twins can improve customer experience
-- Culture changes required with digital transformation and digital twins
Read the full transcript: https://www.cxotalk.com/episode/what-digital-twin-why-it-important
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With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business.
Companies must learn how to create an intentional culture for gender inclusion, moving beyond the idea that a few prominent female role models are enough to create gender equality in a male-dominated industry.
Read the full transcript: https://www.cxotalk.com/episode/girls-tech-how-create-gender-diversity
To learn more, we speak with two leaders trying to solve this important problem. In this conversation, we discuss:
-- About Adriana Gascoigne (Girls in Tech) and Sastry Durvasula (McKinsey & Company)
-- Gender diversity, equality, and inclusion
-- Importance of diversity in the workplace
-- Impact of remote work from home on gender diversity and STEM
-- Creating a culture of diverse teams and inclusion in the workplace
-- Sustaining gender diversity and equality in the workplace
-- Challenges of diversity in the workplace
-- How do you promote diversity and inclusion at work?
Adriana Gascoigne is the Founder and CEO of Girls in Tech, a San Francisco-based non-profit organization devoted to empowering, educating, and engaging women in the tech industry across 47 chapters in 33 countries.
Sastry Durvasula is the Global Chief Technology and Digital Officer, and Partner at McKinsey & Company. Sastry leads the strategy and development of the Firmโs differentiating digital products and platforms, internal and client-facing technology, hybrid cloud, data & analytics, and AI/ML.
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Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity.
In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work.
The conversation includes these topics:
-- Social impact of disruptive innovation
-- Political divisions in society
-- Misinformation and disinformation
-- The role of technology in creating economic divisions
-- Do technology companies drive social division?
-- Advice to policymakers and business leaders
Read the full transcript: https://www.cxotalk.com/episode/former-australian-prime-minister-talks-disruptive-innovation-social-impact
Malcolm Turnbull was the 29th Prime Minister of Australia from 2015 to 2018. He enjoyed successful careers as a lawyer, investment banker and journalist prior to entering politics. He entered the Australian Parliament in 2004 and served as Minister for the Environment and water resources and Minister for Communications during that time.
Lucy Turnbull served as the first female Lord Mayor for the City of Sydney from 2003 to 2004. In 2011, she became an Officer of the Order of Australia for distinguished service to the community, local government, and business from 2015 to 20. Lucy Turnbull was the inaugural chief commissioner of the Greater Sydney Commission, tasked by the NSW state government to assist in delivering strong and effective strategic planning for the whole of Metropolitan Sydney.
Dr. David Bray is both founder and inaugural director for the Atlantic Council's new Geotech Center focused on creating positive paths forward for societies to pursue and ensure new data and technology and power.
Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.
In this conversation, we discuss:
-- โRole of the CIO in customer experience
-- Top priorities for Chief Information Officers in 2021
-- EQ and Emotional intelligence for the modern CIO
-- How to hire a great CIO?
-- How to improve customer and employee experience?
-- CIO metrics and executive compensation
Read the full transcript: https://www.cxotalk.com/episode/practical-cio-customer-experience-chief-information-officer
Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for several a number of other companies including Earthlink, the American Cancer Society and AIG.
Tim Crawford is ranked as one of the Top 100 Most Influential Chief Information Technology Officers (#4), Top 100 Most Social CIOs (#7), Top 20 People Most Retweeted by IT Leaders (#5) and Top 100 Cloud Experts and Influencers. Tim is a strategic CIO & advisor that works with large global enterprise organizations across many a number of industries including financial services, healthcare, major airlines and high-tech.
Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role.
Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the companyโs finance, investor relations, legal, and procurement organizations.
Sheri Rhodes is Workdayโs Chief Information Officer (CIO), where she oversees the companyโs global information technology organization, with responsibility for the internal deployment of Workday products.
The discussion includes these topics:
-- CIO / CFO collaboration
-- Aligning CFO activities with business processes and requirements
-- Business agility and the CIO
-- Financial planning and business agility
-- CIO and IT alignment with business needs
-- Challenges to iterative and dynamic financial planning
-- CFO / CIO partnership for innovation
-- Measurement and metrics for innovation
-- IT as a strategic innovation partner
-- Advice for building the CIO / CFO relationship
Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The companyโs servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.
To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the important topics that he covers are the evolution of field service in aviation, safety and security, and the Rolls-Royce transformation program called Blue Data Thread,
In this conversation, we discuss:
-- About Rolls-Royce: digital transformation and jet engines
-- Digital platform for Rolls-Royce field service and servitization
-- Rolls-Royce: "IFS is a fantastic company"
-- Servitization at Rolls-Royce relies on data
-- Impact of digital transformation on customer experience at Rolls-Royce
-- Servitization advice at Rolls-Royce
Read the complete transcript: https://www.cxotalk.com/video/digital-transformation-servitization-rolls-royce
Russell Masters is the Vice President of Digital Services at Rolls-Royce. He and his team lead the design and delivery of digital applications and services, supporting Rolls-Royce TotalCare.
Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare.
Read the complete transcript: https://www.cxotalk.com/episode/digital-health-2021-platforms-data-ai
The video covers these important topics:
-- Digital Health 2021: Platforms, Data, and AI
-- About Dr. John Halamka and Dr. Daniel Kraft
-- Data platforms in healthcare and clinical medicine
-- Health data analytics and the Mayo Clinic Platform
-- Digital healthcare and clinical workflows
-- Digital medicine and the healthcare ecosystem
-- Digital transformation in the healthcare industry and equal access to care
-- Healthcare platforms and patient experience
-- Cybersecurity and healthcare data
-- Medical ethics and digital healthcare
-- What is the role of clinical patient registries?
-- Fighting COVID in 2020
Daniel Kraft, M.D. is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force. With over 25 years of experience in clinical practice, biomedical research, and healthcare innovation, Kraft has chaired the Medicine for Singularity University since its inception in 2008, and is founder and chair of Exponential Medicine, a program that explores convergent, rapidly developing technologies and their potential in biomedicine and healthcare.
John Halamka, M.D., is the president of Mayo Clinic Platform. In his role at Mayo Clinic, Dr. Halamka oversees the future direction of the Mayo Clinic Platform that will help establish Mayo Clinic as a global leader in digital healthcare. Prior to the Mayo Clinic, Dr. Halamka served as the executive director of the Health Technology Exploration Center for Beth Israel Lahey Health in Massachusetts. Previously, he was chief information officer at Beth Israel Deaconess Medical Center for more than 20 years.
Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM.
Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility
In this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, developing human resources and talent in local communities, and making a positive impact.
In this video, you will learn about:
-- About Zoho Corporation and CEO Sridhar Vembu
-- Ethics and social responsibility: Building a distributed talent pool
-- Sustainable connections to local communities
-- Cultivating talent with Zoho University
-- Combining profit and positive impact
-- Nurturing local talent
-- Social impact and corporate culture
-- Corporate social responsibility examples
-- Sustainability and personal consumption
-- Ethical considerations of money
-- Credential-signaling vs. skills-based recruitment
-- Social responsibility and business performance
-- Sustainable development and business strategy
-- Metrics and measures
-- Advice to business leaders
-- Social impact of the pandemic
Sridhar Vembu is the co-founder and CEO of Zoho Corp. In 2005, he began the Zoho University program with six high school students, who were trained for two years in computer science and eventually absorbed in the company. Currently, 15% of Zoho's workforce is made of ZU graduates. Instead of opening new offices in metros, he prefers smaller towns or suburbs. In 2016, the Tenkasi office located in rural India launched Zoho Desk, a product that was developed there.
The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault.
Among the important topics that Sanjay covers are:
-- How does data increase business agility?
-- Digital transformation and cloud computing strategy
-- Business continuity and recovery strategies: the modern strategic advantage
-- How cloud enables business resiliency
-- Cloud adoption and migration strategy
-- Power of the Chief Information Officer role
-- Understanding CIO priorities
-- Advice on the transformational CIO role and the CIO agenda
Read the complete transcript: https://www.cxotalk.com/video/commmvault-ceo-chief-information-officer-cio-strategy-agenda-2021
Sanjay Mirchandani is a customer-driven CEO determined to deliver Commvault solutions that impact the business and lives of our customers. Sanjay joined Commvault from the software maker Puppet, where he served as CEO for more than two years. Prior to that, he spent two decades in senior leadership roles at Microsoft, VMware, and EMC Corp.
The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today.
This conversation includes:
-- What is a transformational CIO?
-- Practical implications of the transformational CIO role
-- Business impact of transformational CIO strategy
-- Role of the CIO in marketing strategy
-- CIO transformation beyond cloud migration strategy
-- Balancing innovation and maintenance in information technology
-- Cybersecurity and the CIO role
-- Customer experience and the CIO role
-- Culture change and the transformational CIO
-- Advice for Chief Information Officers
According to Robert Rosenberg, former CEO of Dunkinโ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience:
โI don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection with the brand.โ
Read the full transcript: https://www.cxotalk.com/episode/customer-loyalty-brand-development-dunkin-donuts-ceo
In this conversation, you will hear about these topics:
-- Customer experience and brand awareness
-- Measurement and metrics for building brand awareness
-- Listening to the customer
-- Market testing based on consumer data
-- Brand development process at scale
-- Digital transformation at Dominoโs Pizza
Robert M. Rosenberg served as chief executive officer of Dunkinโ Donuts and Baskin Robbins from 1963 until his retirement in 1998. Under the leadership, the company grew from a regional family business to one of Americaโs best known and loved brands. Robert is the author of AROUND THE CORNER TO AROUND THE WORLD: A Dozen Lessons I Learned Running Dunkinโ Donuts. After retiring from Dunkin, Rosenberg taught in the Graduate School at Babson College and served many years on the boards of directors of other leading food service companies, including Dominoโs Pizza and Sonic Restaurants.
What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals.
Thank you to Productiv for making CXOTalk possible: https://www.productiv.com
TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000+ consultants in 46 countries. In his current role as CIO, Abhijit Mazumder is responsible for Strategy &Technology operations of TCS Corporate IT and driving successful digital transformation on pillars of Agile, Cloud, Automation, ML & AI.
Read the full transcript: https://www.cxotalk.com/episode/cio-strategy-2021
In this conversation, you will learn about:
-- Strategic CIO imperatives for 2021
-- The global health crisis
-- Business process transformation decisions
-- Lessons for managing disruption and change
-- How to build business resiliency
-- Productivity vs. efficiency
-- The future work, technology, and customer experience
-- Chief Information Officer priorities for 2021
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast
Tom oversees all of the companyโs customer experience operations, including Comcastโs Net Promoter System (NPS) functions, to ensure the company delivers a simple, consistent, and excellent customer service and customer care. As part of his role, he leads all call center operations including phone, chat, and social media agents, focused
In this episode, we discuss:
-- Impact of the global health crisis on Comcast
-- Work from home demand on Comcast
-- Measuring customer satisfaction with NPS (Net Promoter Score)
-- How to improve the employee experience
-- Transforming technical support at Comcast
-- Impact of customer experience on remote work from home
-- Simplifying complex marketing messages
-- Role of CIO and IT in customer experience
-- Importance of employee experience at Comcast
The CIO of Logitech explains how he approaches issues such as:
Business resilience
Digital transformation
eCommerce strategy
Digital business and the IT operating model
Customer experience
Enabling remote work through virtual collaboration
Thank you to Productiv for making CXOTalk possible: https://www.productiv.com
Massimo Rapparini is Chief Information Officer at Logitech. Massimo leads the global IT function and is charged with implementing a technology strategy targeted at the companyโs growth opportunities through Digital Business, Employee Collaboration and Product Innovation using Cloud.
Read the entire transcript: https://www.cxotalk.com/episode/cio-business-model-strategy-resilience-transformation
In this conversation, you will learn how Logitech's CIO handles:
-- Managing change and the global crisis
-- Scaling remote work from home
-- Challenges of managing change
-- Rethinking the IT operating model
-- Business agility and resilience
-- Risk management and mitigation vs. IT innovation
-- Cloud computing and business resiliency
-- Digital twins and simulations
-- CIO strategy and IT business model innovation
-- Aligning CIO strategy with business objectives
-- Customer experience and CIO strategy
What is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.com
Olivia Nottebohm serves as the Chief Operating Officer at Dropbox, where she oversees sales, customer experience, business development, marketing and communications, and the people team. Read the full transcript: https://www.cxotalk.com/episode/future-work-2021
Prior to joining Dropbox in 2020, Olivia spent six years with Google Cloud, where she was VP of SMB Sales and GTM Operations. In that role she led go-to-market efforts, driving revenue for a portfolio of business products that included G Suite. She helped build and scale Google Cloudโs business, overseeing a cross-functional operations team of sales, customer engineering, business development, operations, and professional services. Before that, Olivia was a partner at McKinsey, where she worked with companies to build and execute against successful go-to-market strategies at scale. This conversation includes: -- What is the future of work in 2021? -- Remote jobs and distributed work -- Planning for the future of work -- Enabling diverse teams -- Dropbox enables distributed teams -- Designing collaboration tools at scale -- Customer experience and software design at large scale -- Building a remote work environment and culture -- Describing the future of work -- How to plan for the future of work -- Advice on managing the transition to distributed and remote work
What are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/ciso-strategies
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotalk.com/episode/customer-experience-ecommerce-digital-transformation-ftd The conversation discusses these topics: -- About FTD and the flower business -- Customer satisfaction and experience -- Challenges to creating customer success and loyalty -- Complexities of eCommerce -- CEO priorities -- Corporate culture and customer service -- Building customer loyalty and employee trust -- Using data in corporate operations
How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.
In this podcast, we discuss:
IT modernization at the USPTO
IT modernization challenges in the federal government
Information technology procurement and IT agility
IT modernization and the cloud environment
Culture change and IT modernization
IT modernization and talent management
Using IT modernization to improve customer experience
RPA and IT modernization
Business transformation and IT modernization
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/cio-playbook-it-modernization
As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure.
In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud Platform.
Clay Magouyrk is responsible for engineering and technical operations for Oracleโs enterprise-focused infrastructure-as-as-service (IaaS) platform and focuses on service delivery for an expanding product portfolio including compute, storage, networking, edge, and containers. He leads a team of thousands of cloud engineers focused on supporting customersโ most mission-critical workloads via best-of-breed products and solutions.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/cloud-adoption-infrastructure
What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators.
Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/digital-transformation-innovation-healthcare
Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities.
In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report.
To gain a better understanding of customer experience and why it matters to business, we spoke with SAPโs Chief Marketing Officer, Alicia Tillman, together with the Chief Product and Technology Officer for Dow Jones, Ramin Beheshti.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/experience-management-customer-experience-sap-wsj
How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/corporate-ethics-integrity-social-responsibility
The CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/field-service-management-servitization
How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader.
Davidโs book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the changes he made to fix it.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/former-honeywell-ceo-business-strategy-leadership-skills
Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-media-journalism-2020
David Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/engineering-product-design-future-work
The future of transportation and mobility is autonomous. In this episode, we explore value chains and digital transformation in the transportation industry with investor and author Evangelos Simoudis.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/transportation-transformation-autonomous-mobility-future-value-chains
The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/manufacturing-supply-chain-innovation-2020
The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. Learn how the Texas Rangers baseball team managed this transformation overnight.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cio-playbook-rapid-it-response
Product engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product development lifecycle.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/innovation-engineering-design-process
Oracle has created a series of teams, called the Cloud Engineering and Innovation Hubs, to work closely with customers and help establish cloud culture at the large software vendor.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/oracle-cloud-innovation-hubs-drive-culture-change-customer-focus
How can data science help organizations drive effective digital transformation? A prominent data scientist explains weaknesses in many digital transformation efforts and what we can do about it.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-science-digital-transformation
Ralf Dreischmeier is the global leader of Leap by McKinsey and a leader of McKinsey Digital. With more than 25 years of experience in offering business- and technology-advisory support, he understands technology-enabled transformation and the development of businesses that thrive.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/business-building-imperative-current-crisis
What are the elements of being a transformation CIO? Two prominent Chief Information Officers share their experience and advice.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/transformational-cio-strategy-operations
What are the qualities of great entrepreneurial leaders? Stanford Professor and Chairman of JetBlue, Joel Peterson, shares lessons from his new book, titled Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Running Stuff.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/entrepreneurial-leadership-stanford-professor-jetblue-chairman
Smart tires are a new frontier for the internet of things. On this exciting episode, learn about the future of tires as a sensor platform that enables safety, performance, and efficiency.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/smart-tires-digital-transformation-goodyear
Cognitive technologies such as artificial intelligence (AI) offers businesses an incredible opportunity to rethink traditional processes. Here's what you need to know.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cognitive-automation-ai-business
What leadership lessons should a CIO adopt to manage a team during the COVID-19 Coronavirus pandemic? Jay Ferro, a well-known transformational CIO, shares his experience and advice.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/cio-strategy-leadership-during-covid-19-pandemic
Learn how to create great customer experiences that build loyalty and create a significant competitive advantage in the experience economy.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/customer-experience-experience-economy
Hackrod has partnered with Siemens PLM to develop a new platform that eases barriers from bringing complex manufacturing ideas from concept to market.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/siemens-hackrod-collaborative-design-plm-web-30
Oracle NetSuite is a pioneer developing cloud ERP and financial management applications. Company founder Evan Goldberg shares lessons on ERP success.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/netsuite-founder-shares-cloud-erp-success-secrets
Anthony Scriffignano has over 35 years experience in information technologies, Big-4 management consulting, and international business. Sciffignano leverages deep data expertise and global relationships to position Dun & Bradstreet with strategic customers, partners, and governments. Dr. David A. Bray has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005, time on the ground in Afghanistan in 2009, serving as the non-partisan Executive Director for a bipartisan National Commission on R&D, and providing leadership as a non-partisan federal agency Senior Executive.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/using-data-science-crisis-management
In the ever-changing business landscape, how can a company's HR department use AI to navigate the future of work?
Read the full transcript and watch the video:
https://www.cxotalk.com/video/workforce-development-ai-future-work
Formula E Racing, like its Formula 1 counterpart, relies on speed and strategy to win. Learn how one team crunches reams of data to beat the competition.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/data-analytic-tools-ai-winning-combination-formula-e-racing
What is the future of telecom in 2020, with its focus on 5G, the Internet of Things, and edge computing? The Chief Marketing Officer of AT&T Business, Mo Katibeh, shares an inside look at the telecom industry with industry analyst, Michael Krigsman.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/future-telecom-2020-5g-iot-edge-computing
Turning your company into a data-driven enterprise means harnessing data science and predictive analytics to drive your business ahead of the competition.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/how-become-data-driven-enterprise
Recent research from Deloitte sheds light on the Chief Information Role and the relationship between IT and business stakeholders. The CTO / CIO of Deloitte presents the research and explains the implications.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/cio-strategy-planning-2020
Cimpress and Vistaprint are pioneers of mass customization. Michael Krigsman speaks with the Chief Financial Officer of Cimpress, Sean Quinn, to learn about mass customization from a CFO perspective.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/mass-customization-cfo-perspective
The Chief Procurement Officer at Coca-Cola FEMSA, Jorge Torres Perez, explains his project on procurement management transformation and indirect spend with SAP Ariba.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/procurement-management-transformation-coca-cola-femsa
Successful business leadership in the digital ago requires requires an understanding of people; data-driven decision-making is not sufficient. Top business leader Rishad Tobaccowala explains why.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-leadership-beyond-data-driven-decision-making
Customer experience and experience management are among the most important topics in business today. In this conversation, learn how being customer-centric can help your company win and keep loyal customers.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/experience-management-future-customer-experience
Data Protection and privacy have become burning issues for both consumers and enterprise buyers. The outspoken CEO of Box, Aaron Levie, offers advice to business leaders on how to manage data privacy, protection, and compliance.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-protection-privacy-ceo-view-aaron-levie
The key to building brand value lies in several factors including authenticity, a clear vision for the company's culture, and empathy for your customer.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cmo-playbook-building-brand-value
Data science and AI are playing an increasingly important role healthcare, including the development of new drugs, therapies, and healthcare processes. Industry analyst, Michael Krigsman, speaks with a leader in data science for health care, Dr. Bรผlent Kiziltan, to learn more.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-science-pharma-drug-discovery
The increasing role of data in business, government, society, and culture has created technology and policy challenges for leaders in business and government. This episode explores the issues and challenges of data in the year 2020.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-2020-trends-challenges
Andrew Ng is one of the world's most prominent AI scientist's and educators. In this episode of CxOTalk, he shares practical advice for adopting AI in the enterprise.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/andrew-ng-explains-ai-strategy-business
Customer experience is a crucial focus for innovative leaders in both business and professional sports. Cathy Engelbert, Commissioner of the Womenโs NBA (WNBA) and Alicia Tillman, Chief Marketing Officer of SAP, offer advice on this topic.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/customer-experience-fan-engagement-sports-business
The World Health Organization's CIO explains digital health, ecosystems and data. He offers advice for government policymakers and healthcare practitioners.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-health-transformation-innovation-healthcare
Digital storytelling with video has become an essential skill for business leaders and brands. In this episode, executive storyteller and industry analyst, Michael Krigsman, speaks with David Hoffman, a successful brand storyteller and documentary filmmaker to learn inside secrets on how to tell a compelling brand story with video.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/how-tell-authentic-brand-stories-video
Established organizations struggle with new, customer-centric business models for digital transformation and beyond. A McKinsey Senior Partner offers practical advice and explains the new Leap by McKinsey program.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/mckinsey-leap-beyond-digital-transformation
PriceWaterhouseCooper is one of the largest professional services organizations in the world, with almost 300,000 employees and over $42 billion in revenue. PwC's Chief Digital Officer, Joe Atkinson, shares lessons, digital transformation examples at scale, and advice on change management strategy.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/pwc-digital-transformation-massive-scale
The fascinating world of robotics and autonomous systems in manufacturing is evolving rapidly. The CEO of Unibap, a leader in this field, join us together with Industry Analyst, Michael Krigsman, and guest co-host, Dr. David A. Bray.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/intelligent-robots-autonomous-manufacturing
The Chief Digital Officer of professional services firm, Genpact, explains how the huge company uses collaboration to achieve high-performance results.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/professional-services-collaboration-future-work
Cognitive automation and artificial intelligence are becoming core parts of the innovation strategy for many organizations. On this episode, we explore cognitive automation in the enterprise.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/cognitive-automation-enterprise
A top-tier Chief Information Officer explains the transformational CIO role, cloud migration strategy, and the importance of communication.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/belkin-cio-managing-data-cloud-infrastructure
Becoming a transformational Chief Information Officer is the key to remaining relevant in business today. Two experts explain how CIOs must adapt to changing times.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cio-playbook-become-transformational-chief-information-officer
How will machine learning and artificial intelligence affect enterprise software, including human capital management (HCM) and financial Management? The CEO of SaaS platform, Workday, shares his vision for the future.
How can you find a publisher to publish a business book? One of the top literary agents in New York City explains, on this episode of CxOTalk.
Many digital natives and Millennials relate to life through phones and devices, causing a range of social and economic problems for themselves and society. This episode of CxOTalk explores the issues with one of the world's foremost digital sociologists.
Security in our hyper-connected and converged world means addressing physical, operational, infosec, behavioral, and privacy issues. A prominent CSO from Cisco Systems shares her advice for managing security.
The link between digital transformation and technology is not always clear. We explore this topic with Marcus East from the Office of the CTO at Google.
Brand loyalty and customer loyalty are foundations for any modern business. On this episode, we explore the concept of brand loyalty with Mario Natarelli, managing partner at branding agency MBLM and author of the book Brand Intimacy.
Fighting disinformation (and misinformation) attacks has become a crucial part of information security (Infosec). On this episode of CxOTalk, three experts explain how to disrupt these dangerous attacks.
What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.
A corporate leader and well-known author share valuable advice on career development for both women and men on this episode of CxOTalk with host Michael Krigsman.
How do established brands like Samsonite and Tumi rethink their digital strategy for retail and e-commerce. Samsonite and TUMI executive, Charlie Cole, shares his strategy and plans on this exciting episode of CxOTalk.
How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.
Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns.
Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.
The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.
Learn how the CEO of Blackmagic Design thinks about customer experience, innovation, and product design in both hardware and software.
Learn how the AMA is using digital transformation to increase AMA membership and drive influence on policy issues that are important to physicians.
Rishi Dave, CMO of Vonage, explains how to transform marketing to and build a brand at scale. Learn about culture, agility, and leadership in marketing.
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
Customer transformation means looking beyond technology into culture, talent, and information sharing. The former Chief Information Officer of Cisco Systems explains business transformation at scale.
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
Zoho has become a recognizable alternative to companies such as Salesforce.com. Learn how Zoho's CEO built this enterprise software suite without venture capital funding.
Find out what, Steven Goldbach, Chief Strategy Officer at Deloitte, has to say about his book, Detonate, and how it can be used by businesses to overhaul their thinking about digital transformation.
Technology has the power to transform cities around the world. Mastercard explains how to improve the lives of citizens with smart cities and ecosystems.
With 5G and the Internet of Things (IoT) about to explode in the enterprise, what does the future of communications hold for business? Learn more from Mo Katibeh, the President and Chief Marketing Officer of AT&T Business.
What should business people know about artificial intelligence and other emerging technology trends in 2019? Quantitative futurist and author, Amy Webb, shares her research with Michael Krigsman and CxOTalk.
As the CIO role goes beyond transactions and even digital, what does it mean for the Chief Information Officer to be a transformational leader? Industry analyst, Michael Krigsman, explores this topic with innovative and outspoken CIO Jay Ferro.
What is customer experience, why is it important, and how can we create it? A seasoned Chief Marketing Officer explains what you need to know and shares lessons from her experience.
Pernille Bruun-Jensen is the Chief Marketing Officer (CMO) of GoHealth Urgent Care, the national leader in patient-driven Retail Healthcare.
How do you build a brand in this era of digital transformation? With myriad different experiences and interactions through B2B and countless customer touchpoints, itโs more important than ever to make an emotional connection. Carla Hendra, chief executive at Ogilvy Consulting explains.
Although marketing theory is useful, the real comes in marketing tactics and execution. We talk with two seasoned CMOs to learn marketing strategy and tactics that deliver results.
The Internet is among the most profound achievements in human history. We talk with Vint Cerf, the co-inventor of TCP/IP, one of the foundational protocols on which the entire Internet relies and David Bray, an important thinker on policy and change agents.
How does a company with $24 billion of revenue adapt, transform, and change? The CEO of Siemens USA shares her experience with the digital transformation of this very large organization. Barbara Humpton is CEO of Siemens USA, where she guides the companyโs strategy and engagement in serving the companyโs largest market in the world, with more than 50,000 employees and over $23 billion in revenues and $5 billion in annual exports.
Writing a business book is hard, from deciding on the topic to creating logic, story, and case studies. A best-selling author and ghost writer, Josh Bernoff, shares his advice on how to plan, write, and sell a business book.
Two top Chief Information Security Officers explore key topics on cyber-security. Industry Analyst, Michael Krigsman, speaks with two female experts (Tammy Moskites and Jo Stewart-Rattray) in this male-dominated field.
Enterprise social media strategy and influencer marketing are crucial topics in digital marketing for 2019. Enterprise industry analyst talks with well-known enterprise social media strategist and influencer about these topics.
Artificial intelligence offers the promise of better health, faster drug discovery and testing, to create improved medical outcomes for patients. We talk with a world expert on using AI in life sciences to discover and develop drugs faster and less expensively.
For senior leaders, managing data science is crucial to gain the most benefit from investments in AI and data analytics. Effective management involves people, culture, technology, and process. In this episode of CXOTalk, industry analyst, Michael Krigsman, interviews a top data scientist and business leader, who shares advice on how to create and manage a data science team.
Storytelling is a crucial skill for business. But, how can we create a story arc and narrative to our advantage? Well-known documentary filmmaker David Hoffman shares his knowledge on how to create powerful stories.
How do hackers think and what can you do to protect your organization? Author and CEO of Cylance, Stuart McClure, explains it all on this episode of CXOTalk.
The future of cybersecurity rests on AI and machine learning. A prominent futurist, author, and entrepreneur explains what you need to know. David Shrier is a globally recognized authority on digital identity and financial innovation. He is the founder and CEO of Distilled Analytics, a machine learning company derived from MIT research that is the worldโs leader in Predictive Identity.
Two top Chief Information Security Officers explore key topics on cyber-security. Industry Analyst, Michael Krigsman, speaks with two female experts in this male-dominated field.
Tammy Moskites is a Managing Director and Senior Security Executive at Accenture. She has 30 years of experience with expertise envisioning, building and leading security, technology and operational support organizations within many sectors. Jo Stewart-Rattray has over 25 yearsโ experience in the IT field some of which were spent as CIO in the Utilities space, and 18 in the Information Security arena.
The CEO of Zoom Communications shares his imperative to create "customer happiness."
What are the basic principles of user experience and how are they changing with digital transformation? Scott Belsky, executive vice president and chief product officer at Adobe, tells CXOTalk how the company keeps its creative tools simple and modernized at the same time, making them more accessible to more people.
How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into products for wireless music and eSports gamers, and his role in innovation.
As artificial intelligence grows in importance, how should we address the impact of AI ethics on the future of work? This question has profound implications for organizations in the private sector and the government. Our guests on this episode are uniquely qualified to discuss this topic from multiple perspectives in business, health care, and public policy.
Digital transformation in data centers: Kirk Skaugen, president of the Lenovo Data Center Group, tells CXOTalk how the brand, best known for PC, Motorola and IBM products, is shifting to a customer-centric data center business with a focus on innovation.
Innovation means converting the intention to change intention into action and outcomes. Despite the importance of change agents, however, many organizations struggle to develop the skills required to embrace change. This episode presents a Change Maker's Playbook with Amy Radin, author of this important book.
How can artificial intelligence interact with customers using natural language to improve customer service? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
Why is health insurance so confusing? What are the best ways to save on healthcare? David Edelman, Chief Marketing Officer at Aetna, tells CXOTalk how the health insurance company is changing its focus to meet individual needs, simplify the process, and help people live healthier lives.
What are common threads between data science in healthcare insurance and astrophysics? CXOTalk speaks with a unique scientist with deep learning expertise in both fields.
Culture change is as much a part of digital transformation as technology itself. Nick Tzitzon, EVP of Marketing and Communications for SAP, speaks with CXOTalk about how marketing and communications are needed to reach both employees and customers.
Risto Siilasmaa tells an extraordinary story. As Chairman of Nokia, he has seen the company transform from being a household name in mobile handsets to completely changing it's business and model. Risto's book, titled, Transforming Nokia, explains what happened and shares lessons from his personal experience. We are thrilled to welcome Risto to CXOTalk.
Can we apply approaches from the lean startup movement to create social change faster and more effectively than ever before? Author and innovation executive, Ann Mei Chang, wrote a book explaining how to use lean principles to drive exponential change.
The industrial internet of things (IIoT) is an important source of data for digital transformation. What is IIoT and how can we capture and use that data? Industry analyst and CXOTalk host, Michael Krigsman, speaks with Guido Jouret, the Chief Digital Officer of ABB about this topic.
Guido Jouret has been Chief Digital Officer of ABB since October 2016. Mr. Jouret served as Chief Technical Officer at Nokia Technologies since April 2015 until October 2016.
What is the future of work? Stuart Sackman, chief information officer and chief technology officer at ADP, tells CXOTalk how data is helping employees manage their careers better with new technology, different skills, and work-life integration โ as well as enabling other companies to manage their teams better to meet job trends.
How is the telecom industry transforming and how will new technologies such as 5G affect our world? CXOTalk speaks with a top telecom leader to glimpse the future and digital transformation of this important industry.
Our guest is Andrew Morawski, who is President of the Americas region, as well as the Country Chairman for Vodafone US responsible for the compliance, governance and integration of all Vodafone entities that operate in the Americas.
How is digital transformation affecting the energy industry? Hervรฉ Coureil, chief digital officer at Schneider Electric, tells CXOTalk how the global company makes energy safe, efficient and sustainable for customers using IoT, AI and digital services.
What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHLโs San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
Modern IT strategy requires the CIO to be both technologist and business expert. On this episode of CXOTalk, we bring a book author and IT strategist together with a practicing CIO in healthcare.
Christopher Houser is the Chief Information Officer at Signature HealthCARE, a $1.1B organization with 116 locations in 10 states and over 17,000 stakeholders committed to services across the continuum of care: skilled nursing, home health, assisted living and in-home care. Isaac Sacolick is a successful CIO who has led digital transformation, product development, innovation, agile management, and data science programs in multiple organizations.
The modern CIO mandate includes maintaining operational stability while driving change through innovation. Industry analyst and CXOTalk host, Michael Krigsman, speaks with CIO and author, Fin Goulding, about leading successful transformation in established organizations.
Nuclear waste disposal remains a problem across the US. On this episode, CXOTalk host, Michael Krigsman, talks with the two founders of a small company that wants to solve this problem and sell to only one customer -- the federal government.
The power of artificial intelligence creates opportunities and risks that public policy must eventually address. Industry analyst and CXOTalk host, Michael Krigsman, speaks with two experts to explore the UK Parliament's House of Lords AI report.
Timothy Francis Clement-Jones, Baron Clement-Jones, CBE, FRSA is a Liberal Democrat Peer and their spokesman for the Digital Economy in the House of Lords. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016.
AI is one of the most profound technologies of our time, with practical implications for business, society, politics, economics, governance, customer experience, and even ethics.
In this video interview, industry analyst, Michael Krigsman, speaks with Accenture's Chief Innovation and Technology Officer, Paul Daugherty, about his new book called Human + Machine.
Artificial intelligence will have a profound impact on jobs, education, and worker retraining. Industry analyst and CXOTalk host, Michael Krigsman, explores this crucial issue with two experts during an informative and important episode.
Shirley Malcom is Head of Education and Human Resources (HR) Programs of the American Association for the Advancement of Science (AAAS), which publishes Science Magazine. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016.
With the growth of consumer and enterprise data, the need for transparency and data protection has increased dramatically. Watch industry analyst and CXOTalk host, Michael Krigsman, explore this crucial topic with Mike Palmer, the Executive Vice President and Chief Product Officer at Veritas.
What is the link between innovation and customer experience? Industry analyst and CXOTalk host, Michael Krigsman, explores this topic with the Global Chief Innovation Officer at EY.
Jeff Wong is responsible for Innovation at EY, where his role is to challenge everything, from the way EY operates internally to how it delivers services to its clients.
How can the government innovate at scale while remaining agile and cost-effective? CXOTalk host, Michael Krigsman, speaks with two prominent leaders to explore this important question.
Mr. Jim Geurts was sworn in as Assistant Secretary of the Navy for Research, Development & Acquisition (ASN (RD&A)), following his confirmation by the Senate November 2017. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016. He was also named a Young Global Leader by the World Economic Forum for 2016-2021.
How do AI, blockchain, trust, and "smart machines" intersect? For this exciting episode of CXOTalk, industry analyst, Michael Krigsman, speaks with serial entrepreneur and inventor Peter Voss.
Peter started out in electronics engineering, but quickly moved into software. After developing a comprehensive ERP software package, Peter took his first software company from a zero to 400-person IPO in seven years.
Data science has useful applications in financial services and the entertainment industry. Matthew Marolda, Chief Analytics Officer at Legendary Entertainment, and Dr. Anthony Scriffignano, Chief Data Scientist at Dun & Bradstreet, tell CXOTalk about the core techniques of data science, its common elements across industries, and lessons to be learned.
IBM Global Business Services is one of the largest business and technology consulting firms in the world; their reach touches organizations across many industries undergoing digital transformation. In this episode, CXOTalk host and industry analyst, Michael Krigsman, speaks with Mark Foster, the head of IBM Global Business Services.
Otis Elevator was founded in 1853 and has revenue of $12 billion. CXOTalk host, Michael Krigsman, speaks the Chief Information of Otis, Marcus Galafassi, about the modern technology shaping this well-known brand.
Marcus Galafassi was appointed Vice President, Information Technology & Chief Information Officer for Otis in 2015. In this role, Marcus is responsible for the strategic direction and execution of Otisโ worldwide IT operations.
What is business transformation? Arthur Hu, CIO for Lenovo Group, speaks with CXOTalk about embedding technology in businesses, shadow IT, and managing the balance of high uncertainty and high likelihood of change.
As the Chief Information Officer for Lenovo Group, Hu is responsible for the overall delivery of information services, digital technology, and business transformation.
How does a company like Pinterest ensure that site viewers, brands, sponsors, and "pinners" have a great experience? Michael Krigsman, industry analyst and host of CXOTalk, speaks with Dutta Satadip, the Head of Global Customer Operations at Pinterest, about customer success.
Dutta is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google.
Although women are gaining ground in information technology, the Chief Information Officer role in IT is still a male-dominated position. For this special episode of CXOTalk industry analyst, Michael Krigsman, speaks with two experienced IT leaders. The conversation explores Deloitte's recent report on female leaders in technology and gender diversity.
How does Facebook really work and what are the social networkโs implications for business executives? BlitzMetricsโ Logan Young and Dennis Yu tell CXOTalk about the โinner secretsโ of Facebook, and why it was the tool of choice for Russians attempting to interfere in the 2016 U.S. election.
Chief Information Officers today face a variety of complex strategic challenges that go far beyond technology into managing business disruption and change. On this episode of CXOTalk, industry analyst, Michael Krigsman, speaks with a three-time CIO and author to explore essential topics that are important for every CIO to consider.
Isaac Sacolick is a successful CIO who has led digital transformation, product development, innovation, agile management, and data science programs in multiple organizations.
What's going today in enterprise software and cloud computing? Two members of the Enterprise Irregulars, an elite group of enterprise software analysts and executives, share their thoughts on the state of enterprise applications and cloud today.
Dave Kellogg is an experienced enterprise software executive, angel investor, board member, advisor, thought leader, and blogger. David Dobrin has been working in enterprise applications for over 20 years, sometimes in development at software companies, sometimes as an analyst.
There are opportunities for innovation in healthcare, but how can hospitals and doctors balance patient focus against economic considerations? Dr. Rasu B. Shrestha, chief innovation officer at the University of Pittsburgh Medical Center, tells CXOTalk why we need digital transformation in healthcare, how to commercialize innovation, and the complexities behind delivering high-quality patient treatment outcomes.
What is the future of enterprise marketing and the CMO role? Diana OโBrien, CMO at Deloitte, tells CXOTalk about changes in how large organizations approach marketing today, special challenges in marketing services, and trends like personalization.
OโBrien is Chief Marketing Officer for Deloitteโs US and global organization, leading the networkโs marketing function to drive growth, build world-class creative and analytics capabilities, and champion the voice of the customer.
What is the optimal role for a CIO today and how can they add value to organizations? Isaac Sacolick tells CXOTalk about his years of experience as a Chief Information Officer, offering advice and insight for future CIOs and where they should innovate today.
How is the retail industry changing? Dana Randall, head of innovation at Tapestry, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in retail businesses. The company, which includes the brands Coach and Kate Spade, is rethinking traditional sales and adapting to shifts in social, cultural, technology and consumer expectations.
Technologies such as virtual reality and distance medicine are changing healthcare delivery and medical education. Industry analyst, Michael Krigsman, speaks with a medical technology and innovation pioneer on this special episode of CXOTalk.
Professor Shafi Ahmed is a multi award winning surgeon, teacher, futurist, innovator, entrepreneur and an evangelist in augmented and virtual reality. He is a 3x TEDx and an international keynote speaker and is a faculty at Singularity University.
Technology innovation is driving change and transformation in retail. On this episode, CXOTalk host Michael Krigsman talks with Scott Emmons, founder and head of the Innovation Lab at major retailer Neiman Marcus. Top digital transformation analyst and expert, Brian Solis, is guest co-host on this show.
How is the insurance industry changing? Dr. Alexander Bockelmann, Group CIO, Chief Digital Officer, and Board Member of UNIQA, shares with CXOTalk about digital transformation in a large company, including phases of innovation and opportunities and challenges in a digital organization.
Aaron Levie, CEO and โChief Magicianโ at Box, tells CXOTalk about digital transformation in cloud computing and the impact of technology on the enterprise. What do customers want? And how does the public company maintain its pace of innovation from its startup days?
Levie is chief executive officer, co-founder, and chairman at Box, which he launched in 2005 with CFO and co-founder Dylan Smith as a file-sharing and cloud content management service.
Drones are amazing and have many applications in business and industry. CXOTalk host Michael Krigsman talks with the CEO of a premier industrial drone company, exploring the technology and business applications.
George Mathew is CEO of Kespry, which offers a cloud-based platform for industrial drones. Previously, he held senior leadership positions at Alteryx, salesforce.com and SAP.
The movie industry has adopted "moneyball" techniques, based on data and analytics, to drive box office success. Join CXOTalk host Michael Krigsman in conversation with analytics pioneer, Matthew Marolda, to explore how Legendary Entertainment uses analytics to drive box office success.
Matt Marolda is Chief Analytics Officer at Legendary Entertainment, where he started the company's Applied Analytics division, which uses data and analytics to drive strategic decisions across all aspects of the company.
Data, artificial intelligence and machine learning are having a profound influence on healthcare, drug discovery, and personalized medicine. On this episode, CXOTalk host, Michael Krigsman, talks with two data experts innovating in healthcare with data.
Milind Kamkolkar is the CDO of Sanofi, a company focused on empowering lives through human health. Hicham Oudghiri is Co-founder and CEO of Enigma.
What is data science and how can we use it in business most effectively? Data science is not about the latest shiny tools, but understanding business problems and data. Industry analyst Michael Krigsman, the host of CXOTalk, speaks with one of the world's foremost data scientists to explore this exciting frontier.
Anthony Scriffignano is the Chief Data Scientist at Dun and Bradstreet. He has over 35 years experience in information technologies, Big-4 management consulting, and international business.
Technology and changing customer expectations are transforming the automobile buying experience from purchase to service. Industry analyst and CXOTalk host, Michael Krigsman, talks with a top technology executive at America's largest auto retailer.
Adam Rasner is head of IT Infrastructure and Operations for AutoNation, which has served over ten million customers in over 340 locations across 15 states
Electricity and gas distribution lie at the heart of the energy industry. CXOTalk host Michael Krigsman talks with an energy industry leader about digital transformation in this important sector of the economy.
Ms. Adriana Karaboutis is Chief Information and Digital Officer of National Grid PLC, a natural-gas and electricity distribution service in the U.K. and the U.S. Northeast. Previously, Andi was Executive Vice President of Technology, Business Solutions and Corporate Affairs at Biogen.
What does CIO innovation mean in 2018? Two top Chief Information Officers share practical strategies and advice for CIO innovation as we enter the year 2018.
Diana McKenzie is chief information officer (CIO) at Workday. She oversees the companyโs security and global information technology (IT) organization. Yousuf Khan is CIO of Pure Storage. As the first to hold the role, Yousuf has helped Pure Storage scale infrastructure and processes through the fastest growth of any systems company in history.
Myths and hype surround many discussions about artificial intelligence, big data, and modern algorithms. For this episode of CXOTalk, host Michael Krigsman, talk with two extraordinary experts who bust the myths and offer straight talk on technology as we head into 2018.
"December is the cruelest month," with apologies to the poet T.S. Eliot, because managing through end-of-year selling, budgeting, and just plain surviving is hard. In episode 268 of CXOTalk, host Michael Krigsman speaks with two experts who can help you ease the transition to 2018.
Minette Norman runs Engineering Practice at Autodesk, where she manages the work and collaboration of 3,500 engineers, a position traditionally held by men. Tamara McCleary is one of the most well-known keynote speakers on topics related to digital transformation in the world.
Artificial intelligence research: Dr. Michael Chui, partner at the McKinsey Global Institute, speaks with CXOTalk about his latest report on AI, automation and the impact of technology in the workplace.
Chui leads McKinseyโs business and economics research arm in analysis of Big Data, Web 2.0 and collaboration technology, and the Internet of Things.
How are cable providers evolving to compete with cord-cutting, streaming services and new media? Chris Satchell, Executive Vice President and Chief Product Officer at Comcast Cable, speaks with CXOTalk and guest co-host Brian Solis about digital transformation in the cable TV industry.
Satchell leads Comcastโs product, design and innovation teams in Philadelphia, Denver and Silicon Valley to develop and design the companyโs consumer products used by millions daily.
How is one of the largest companies in the world evolving the way it sells? Cate Gutowski, Vice President, Commercial & digital THREAD at General Electric, speaks with CXOTalk about digital transformation of the global salesforce at General Electric, and the changing relationship between sales and IT.
The pharmaceutical industry is evolving to consider customer experience โ or patient experience, in this case โ as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.
Digital transformation in real estate: Nick Bailey, President and CEO at Century 21, tells CXOTalk how the largest real estate brand in the U.S. navigates changing global trends from data-driven competitors in property listings and homes for sale.
Bailey has more than 21 years of industry experience as a licensed broker, opened a real estate brokerage where he actively listed and sold properties, and previously served as Vice President of Broker Relations for the Zillow Group.
Digital media and publishing is a tough industry, with changing business models and competition from large and small players. Learn how a seasoned entrepreneur helped create one of the large digital media and publishing brands in the world.
Digital media guru Anurag Harsh was recently voted as LinkedInโs #1 Voice in Technology. He is a founding member of the executive team at Ziff Davis for the past 7.5 years and has orchestrated its growth from a small privately held company into one of the worldโs largest public digital media companies with the group's revenues exceeding $1 Billion at a $3.5B Market Cap and 200% growth in stock price.
What is the exponential future of healthcare? John Nosta, a faculty member at Singularity University, speaks with CXOTalk about the changing environment of health care and innovative technology solutions, from artificial intelligence to wearables.
What is Oracle and where do its software, database, and cloud products stand today in relation to cloud technology and big data? Three prominent analysts โ Mike Fauscette, chief research officer at G2 Crowd; Liz Forrester, vice president and primary analyst at Forrester; and Neil Ward-Dutton, co-founder and research director at MDW Advisors โ talk with CXOTalk to place Oracle in focus.
What is it like to be an assistant chief information officer (CIO) in the U.S. Navy? Anthony Joyce, information and business systems director for the Naval Facilities Engineering Command (NAVFAC), talks with CXOTalk about information technology at a very large scale, including issues, challenges, opportunities and digital transformation in IT.
Murli Buluswar, former Chief Science Officer at AIG, speaks with CXOTalk co-hosts Michael Li, CEO of The Data Incubator, and Michael Krigsman about data science and innovation in the insurance industry. How can insurance and financial services companies adapt and thrive in a world of data and digital disruption?
How are engineering companies adapting their infrastructure for the largest and most complex projects? Brian Swenson, Chief Process Officer at HNTB Corporation, tells CXOTalk about digital transformation in the large-scale engineering industry.
Swenson is CPO and Business Lead for HNTBโs sales, financials and project management modernization initiative known as โCentric.โ In these roles, he is responsible for delivering a new enterprise solution that replaces 50+ legacy custom built applications.
Designing AI: How can you make an artificial intelligence chatbot so sophisticated that it passes the Turing test? Chetan Dube, CEO of IPsoft, speaks with CXOTalk about Amelia and AI product design from a designerโs perspective.
Dube has served as the President and CEO of IPsoft since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed.
How is marketing changing? Robert Tas, vice president of McKinsey & Company, tells CXOTalk about digital transformation in the marketing operating system. How and why is it changing? What should a company do? Tas shares practical advice for personalization, insights, design, tech and speed.
What does digital transformation mean for drug companies? Milind Kamkolkar, Chief Data Officer at Sanofi, speaks with CXOTalk co-hosts Richie Etwaru and Michael Krigsman about innovation and changes in the pharmaceutical industry.
Sanofi is a company focused on empowering lives through human health. As CDO, Kamkolkar focuses on driving and transforming Sanofi from data generation to an insights generating organization where data is a monetizable asset class on par with product and shareholder value.
Digital transformation in radio: How does NPR adapt in a world with internet radio, podcasts, music streaming services, and other audio content? Thomas Hjelm, Chief Digital Officer of National Public Radio, tells CXOTalk about how NPR faces new challenges, such as increased competition and changes in listening habits.
How does law enforcement use data to prevent fraud? Kelly Tshibaka, Chief Data Officer of the U.S. Postal Service Office of Inspector General, and Caryl Brzymialkiewicz, Assistant Inspector General & Chief Data Officer at U.S. Department of Health and Human Services Office of Inspector General, speak with CXOTalk about how different agencies at the Office of Inspector General use data analytics.
What is exponential technology and how is it changing the world? Georgetown Universityโs Dr. Elizabeth โLibbieโ Prescott and Harvardโs Dr. David A. Bray tell Michael Krigsman of CXOTalk about rapid changes in exponential technology, its implications on public service and public policy โ and the legal or ethical implications.
How is the relationship between IT and its customers changing? HPโs Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology. Becknell is Senior Director of End-User Experience Services within Infrastructure Services at HP, Inc. McCleary is the CEO and founder of Thulium, which assists Fortune 1000 companies in developing brand identities with a focus on social media.
What is the future of mobile computing? Microsoftโs Kevin Henrikson and NYU Professor Anindya Ghose tell Michael Krigsman of CXOTALK about why mobile products are increasingly important, how theyโre changing and what issues lie ahead. Henrikson offers insight on what itโs like to develop mobile applications for one of the largest software companies, while Ghose recently wrote the book โTapโ about the mobile economy of smartphones and the limitless future of AI, augmented and virtual reality, wearable tech, smart homes, and the Internet of Things.
As organizations modernize their technology and move into the digital transformation era, IT has become a strategic force for competitive survival. Yet updating core legacy systems and retraining staff while building highly competitive new digital products and services is a tough balancing act that many IT leaders are still struggling with. What is it really like to migrate legacy systems to the cloud? How can we best understand the strategic function of IT and prove its value to the business? Join veteran IT expert and serial CIO Mark Settle on CXOTALK to discuss his experiences in using IT transformation to drive innovation and disruption.
What is marketing technology and how is it changing? Scott Brinker, co-founder, president and CTO of ion interactive, tells Michael Krigsman of CXOTalk about the changing landscape of post-click marketing and conversion optimization.
Brinker, one of the most influential voices in marketing technology, shares how greater personalization and artificial intelligence are increasingly important as marketing tech incorporates AI.
Digital transformation is affecting businesses everywhere, even โfloating citiesโ in the middle of the ocean. Sol Rashidi, Chief Data and Cognitive Officer at Royal Caribbean, tells industry analyst Michael Krigsman at CXOTalk how the cruise line is changing, how data and AI are shaping travel, and more.
Rashidi offers insight on roles of women in technology, how to balance family and work in tech, and explain the responsibilities of a chief data officer.
Artificial intelligence can make companies dramatically more efficient, but investing in the technology can come with risks and complications. Tiger Tyagarajan, CEO of Genpact, tells Michael Krigsman of CXOTalk about the best strategies for buying AI to improve your business.
Todayโs cities are more technology driven than ever, yet their digital transformation is only just beginning. By 2050, over 70% of us will live in cities that must do more for their citizens than ever before. But are our cities ready? Today, civic institutions face challenges such as aging infrastructure, inadequate transportation, and inefficient bureaucratic processes. Cities must rethink how they operate and deliver services by turning to digital tools, data, and intelligent connected systems. Our cities must grow smarterโand provide citizens and businesses with what they need to grow and thrive. In this episode, Jonathan Reichental, noted city CIO, technologist, and smart city expert brings his latest ideas and insight into the digital transformation of our civic spaces and lives.
Data centers are the heart of our our data- and cloud-based world. On this episode, we explore data centers and innovation with a true industry leader. Kim Stevenson is Senior Vice President and General Manager of Data Center Infrastructure at Lenovo.
Education is undergoing a transformation unlike any that it has undergone in recent memory. The rise of digital education along with a host of shifting expectations by students is demanding new ways of delivering learning. Higher education must also provide new digital methods to serve to a wide-ranging group of institutional stakeholders, from educators and parents to administrators and students. In this episode, Joanna Young, recent higher ed CIO, industry advisor, and well-known thought leader, brings her latest insight and thinking on the digital transformation of higher education.
Energy is a crucial part of modern life. This episode examines the impact of exponential technologies on energy and power for the future along with the public policy implications. Join our great guests for an exciting show!
Workday is an important player in the enterprise SaaS market, with consistently high customer satisfaction scores and recognition for being a great place to work. Workday also holds the distinction of have four female C-level executives. On this episode we speak with all four these execs, discussing their roles and how they collaborate. It's an exciting and special show!
The automotive industry is undergoing dramatic change based on ACE -- autonomous, connected, electrified vehicles that rely on large datasets to power on-demand mobility services. This episode brings together three top experts to examine the near-term future of vehicles and the auto industry.
The technology industry is changing faster than ever, demanding new types of leadership to ensure IT systems meet the sky-high bar that is set across the sector. Growing workforce expectations in tech firms, combined with modern technologies, have pushed even leaders in Silicon Valley to innovate further and improve service delivery while embarking on ambitious programs of digital transformation. In this episode, Ben Haines, Enterprise CIO of early Internet pioneer Yahoo, shares his ideas on rethinking IT to meet these shifts head-on in today's exponential digital era.
Security is on everyone's mind today, so corporations and the government must consider how to create secure systems while maintaining usability and customer experience. For this episode, we talk with Tom Patterson, Chief Trust Officer at Unisys, to learn strategies for secure computing. Their operating system, ClearPath, has never been hacked so Tom will explain how Unisys has achieved that goal.
What are the implications of technology and new business models on the future of work? The impact of technologies such as artificial intelligence and robotics have profound implications for both companies, individuals, and society. At the same time, government policy on these issue lags technology and the impact on people. On this episode, a respected futurist and well-known data scientist explore these complicated and important issues.
The Chief Information Officer role is changing dramatically, driven by shifts in expectations from external customers, internal clients, and business leadership. For the CIO, this means rethinking relationships with all these groups. In this episode, we talk with a Millennial CIO to learn from his perspective on the evolving role of IT.
Personalization is the future of healthcare. New technologies such as artificial intelligence, virtual reality, blockchain, and wearable devices -- all connected in the cloud -- are making possible the democratization of diagnosis, medical knowledge, and patient care. This episode explores the near-term future of healthcare, in which with every stakeholder, doctor, pharmacist, payer and patient receives the personalized information they need to make better informed decisions.
Zillow is one of the largest real estate and rental marketplaces in the world, with a database of 100 million homes in the US. The company pioneered data-driven, automated home value estimates with the Zestimate score. On this episode, we speak with Zillow's Chief Analytics Officer and Chief Economist, Dr. Stan Humphries, to learn how Zillow uses data science and big data to make a variety of real estate predictions.
Digital transformation means business change based on innovative data sources and technology. This episodes examines how data, predictive analytics, and machine learning can power digital transformation and new business models. The point is accomplishing real business outcomes that make a difference. Our guest is Mike Flannagan, who runs Analytics for software giant SAP.
At the disruptive intersection of government, healthcare, and technology is the health insurance industry. David Edelman, CMO of Aetna, is helping design personalized experiences for customers based on their lifetime health journeys. He explains innovation in a stodgy industry facing a volatile market, and describe how technology and marketing, together, will transform healthcare.
Is digital innovation really happening at traditional healthcare players or are so-called "healthtech" startups really leading the charge? As regulated industries finally undergo digital transformation in a major way, CXOTALK brings back well-known CIO David Chou to the show for an update on what he's seeing take place in the healthcare industry today. The latest CIO topics will be discussed as well, including the need for more IT agility in 2017 plus an updated look at decentralized digital transformation using the change agents model.
Marketers today must understand how to create and promote video. Our show this week brings together a documentary filmmaker with a top influencer marketing expert to explore the new world of video content.
Mark Fidelman is the CEO for Fanatics Media, a digital Marketing Agency with a focus on B2B and B2C Influencer marketing. David Hoffman practices a simple but profound idea. Hoffman saysโ it's not what you say that your audience hears.
AI, machine learning, and predictive analytics rely on massive data sets. While holding the potential for great benefit to society, this explosion of data collection creates privacy and security risks for individuals. In this episode, one of the world's foremost privacy engineers explores the broad privacy implications of data and artificial intelligence.
We interact with the digital world through PCs and smartphone screens. According to Robert Scoble and Shel Israel, renowned authors of the new book โThe Fourth Transformation,โ thatโs about to change dramatically as head-mounted virtual interfaces, powered by A.I., will immerse us in digital worlds. Youโll rethink every part of your digital strategy once you see the world through Scoble and Israelโs virtual reality goggles.
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How do computers think, and how is that changing? For a peek into the ethics and governance surrounding tomorrowโs advanced computing models, join us with Anthony Scriffignano, Chief Data Scientist from Dun & Bradstreet, and Stephen Wolfram, the creator of the powerful computing system Wolfram Alpha. Their deep perspectives have implications for both policymakers and corporate strategists.
Historically, financial services has lagged other industries in moving to the cloud based on concerns about security and data protection. As cloud gains greater acceptance, financial services organizations are adopting cloud computing in greater numbers. On this episode, we talk with one CIO who has adopted a cloud first approach to computing. Mary Cecola, the Chief Information Officer of Antares Capital, explains her approach to cloud and offers advice for making a smooth transition.
Digital transformation is part of the core strategy for many companies. Today, however, transformation involves not just organizational change but platforms, ecosystems, and technologies that enable organizations to use data in new ways. This episode explores the transition to new business models -- simplifying without gaining complexity -- using machine learning and cognitive computing as a foundation.
Companies like Coursera are changing education dramatically. From higher education to vocational and skills training, online courses offer high quality instruction at lower cost than ever before. On this episode, we talk with an online education pioneer to learn about the impact of technology on modern education.
Rick Levin is the Chief Executive Officer of Coursera. In 2013, he completed a twenty-year term as President of Yale University, during which time he played an integral role in growing the Universityโs programs, resources and reputation internationally.
With the Chief Information Officer role in transition, business expectations of the CIO have also changed. In this episode, we talk with a seasoned CIO, Christian Anschuetz, who left that position to become Chief Digital Officer of Underwriters Laboratories. The discussion explores the Chief Digital Officer role and offers advice to both CIOs and their organizations.
Artificial Intelligence is surrounded by marketing hype, making it difficult to assess what's real and useful. In this episode, we talk with a venture capital investor and two software entrepreneurs to learn what's involved with creating products that rely on artificial intelligence and machine learning. Join us as we cut through the hype of AI.
Marketingโs future is digital, personal, and social. Ragy Thomas founded Sprinklr, a startup unicorn and social media management system that spans from Facebook to Pinterest, and from marketing to customer care. Tune in for his insights on how to wrangle social into an effective marketing channel without creeping out your customers.
Software systems that learn are on the cutting edge of practical A.I. But whatโs the market for these mysterious technologies, and how will they transform the business economy? James Cham, a partner in the investment firm Bloomberg Beta, explains the machine learning market and how these technologies will change our world.
Data and automation have the power to transform business and society. The impact of data on our lives will be profound as industry and the government make greater use of techniques such as artificial intelligence and machine learning. Explore this important topic with two world experts.
Artificial intelligence is primed to pervade everyday life, from autonomous vehicles to intelligent ads that anticipate your desires. How will these shifts vary globally, and what do they mean for the future of work, life, and commerce? Two big thinkers share their views: Darrell West, editor in chief of TechTank at the Brookings Institution, and Stephanie Wander, who designs prizes for XPRIZE. Longtime CXOTALK guest, David Bray, joins the conversation.
Salesforce is one of the most important SaaS leaders in the digital economy. What makes this company significant and can it sustain that leadership position? We talk with three top industry analysts to get the inside story on Salesforce.com.
In addition to being the author of the best-selling CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, Paul Greenberg is President of The 56 Group, LLC, an enterprise applications consulting services firm, focused on CRM strategic services and a founding partner of the CRM training company, BPT Partners, LLC, a training venture composed of a number of CRM luminaries. Liz Herbert is Vice President and Principal Analyst at Forrester Research. Research Director at the 451 Group, Sheryl Kingstone focuses on improving the customer experience across all interaction channels for customer acquisition and loyalty.
Will A.I. make our government smarter and more responsive โ or is that the last step towards the end of privacy? As chief scientist of U.S. Government Accountability Office, Tim Persons conceives its vision for advanced data analytics. Learn about the promise and challenges around government A.I. and what those portend for private sector companies.
The future of retail is omni-channel: identifying and serving the customer from mobile to Web to the sales floor. Eli Rosner, NCRโs SVP and CTO, helped build a $3.7 billion business supplying technology, software, and services to this fast-changing industry. Learn what it takes to continually reinvent a 130-old-company in the face of relentless technology change.
Eli Rosner is Senior Vice President & Chief Technology Officer (CTO) of Software Solutions for NCR Corporation. In this role, he is accountable for the company's strategy, formulation, development and cross-functional delivery of NCR's software portfolio.
Access to the right information at the right moment can make โ or destroy โ the effectiveness of a financial services workforce. As CIO for Information at reinsurance giant Swiss Re, Rainer Baumann turns buzzwords like smart analytics and big data into actionable tools for workers. On this episode, he gives us a peek into the future of the digital workplace and what it will take to get there.
Rainer Baumann was appointed head of Swiss Re's newly created Shared Information Service (SIS) unit in 2014. The mission of SIS is to drive digital and information innovation and to enable Swiss Re to perform better through a more efficient and effective use of information.
Artificial intelligence is disrupting healthcare, from the largest institutions to the most intimate doctor-patient interactions. Whatโs driving digital medicine, and what challenges might get in the way? Hear insights from our panel including Shari Langmak, editorial director of the physician network Medscape in Germany, Singularity Universityโs faculty chair Daniel Kraft, a scientist and inventor and David Bray, Chief Information Officer of the Federal Communications Commission.
Wondering how to make your company more digital -- and why it's worth it? Learn the inside story from Accenture Digital chief Mike Sutcliff. His 36,000 employees -- and 1,300 data scientists -- are on the front lines of digital transformation in companies worldwide. Gain practical insights from an expert's perspective on disruption, business models, and competing in a digital world.
Mike Sutcliff is group chief executive of Accenture Digital, which integrates digital assets, software and services across digital marketing, analytics and mobility to help clients drive growth and create new sources of value.
Although insurance has long been protected from digital disruption, the industry faces serious challenges in its current form. This episode will explore the digital transformation of insurance with a leading industry CIO.
Tim Baum is the Vice President and Chief Information Officer at Harford Mutual Insurance. Baum leads the IT department as it continues to convert the companyโs legacy systems to the Guidewire Insurance Suite. Baumโs extensive technology project management experience allows him to seamlessly take the helm of the Project Team and assist them in the successful implementation in 2017.
Innovation and digital transformation in higher education means using technology to address core strategic goals of the institution. On this episode, we talk with the CIO of Oral Roberts University about their multi-million program to use virtual, augmented, and mixed reality to create a global educational community and foster the educational agenda.
Michael L. Mathews has over 24-years of experience as a senior-level IT executive bringing creative solutions that value the end-users of technology and business process management. These solutions have benefited the end-users of higher education, manufacturing, and high technology company products.
Marketing technology is undergoing dramatic transformation as companies seek greater personalization to engage buyers across the customer lifecycle. This episode examines how AI is changing marketing. Our guest are Sameer Patel, CEO, and Andrew Eichenbaum, Lead Data Scientist, at Kahuna software.
Sameer joined Kahuna in August, 2016 as CEO and board member. Dr. Andrew Eichenbaum is a leading Data Scientist specializing in artificial intelligence and machine learning. Andrew has been analyzing large scale data sets for over 15 years and leading data-centric projects and teams for more than 8 years.
Digital transformation involves all parts of a company, from sales and marketing to operations, supply chain, and talent. On this episode, a seasoned leader and author shares practical advice for undertaking a program of digital transformation. Our guest is Anurag Harsh, Senior Vice President and Founding Executive at Ziff Davis.
Anurag Harsh is an entrepreneur, a company executive, a digital and management guru, a blogger, published author of several books, business columnist for leading US publications, an investor, and a classical musician who has performed two sold out solo concerts at New Yorkโs Carnegie Hall.
The financial services industry, including insurance, is undergoing rapid change in response to new technology, FinTech startups, and shifting customer expectations. On this episode, we talk with the CIO and Chief Digital Officer at a large insurance company to understand digital transformation in this important industry.
Dr. Alexander Bockelmann is the CEO of the UNIQA IT Service GmbH and responsible for the IT at the UNIQA Insurance Group AG Together with his team, Alexander is building a new international IT shared service provider for the UNIQA Group, rolling out innovative new IT services across 19 countries.
The relationship between digital transformation and investment in technology is critical yet frequently misunderstood. On the episode, we speak with a world-leading expert on this subject.
Bill Briggs is the Chief Technology Officer for Deloitte Consulting, former global lead of Deloitte Digital, and a Director in the US technology practice. Bill is a strategist with deep implementation experience โ helping clients anticipate the impact that new and emerging technologies may have on their business in the future, and getting there from the realities of today.
For large organizations, digital transformation involves rethinking processes, technology, and customer relationships. On this episode, we talk one of the world's top experts on digital transformation in big companies. Didier Bonnet is an author, researcher, and leader of Capgemini's digital transformation practice.
Didier believes that Digital Transformation will have a profound impact on all sectors and that no company will be immune from this transformation. His interest is in understanding how digital technologies are impacting every aspect of business: strategy, customer experience, people and operations. In his view, the digital revolution creates huge opportunities to make organizations more efficient and responsive, to change the way people work and share, as well as strongly enhancing the experience of customers as they interact with organizations.
Artificial intelligence is fraught with legal, ethical, and public policy challenges. This episode brings two esteemed experts to discuss these issues and present guidance for both commercial companies and the public sector policymakers.
Dr. David A. Bray began work in public service at age 15, later serving in the private sector before returning as IT Chief for the CDCโs Bioterrorism Preparedness and Response Program during 9/11; volunteering to deploy to Afghanistan to โthink differentlyโ on military and humanitarian issues; and serving as a Senior Executive advocating for increased information interoperability, cybersecurity, and civil liberty protections.
Kay Firth-Butterfield is a Barrister and part-time Judge and has worked as a mediator, arbitrator, business owner and professor in the United Kingdom. In the United States, she is Chief Officer, and member, of the Lucid.ai Ethics Advisory Panel (EAP) and an adjunct Professor of Law.
Hype around artificial intelligence and machine learning continues to explode. In this episode, a prominent data scientist explains AI, explores how the technology works, and discusses the ethical implications. Our guest is Anthony Scriffignano, Chief Data Scientist of Dun & Bradstreet.
Scriffignano has over 35 years experience in information technologies, Big-4 management consulting, and international business. Sciffignano leverages deep data expertise and global relationships to position Dun & Bradstreet with strategic customers, partners, and governments.
FinTech startups and technologies such as blockchain are disrupting the financial services industry. On this episode, we talk with a financial services leader about transformation in this important global industry.
Our guest is Oliver Bussmann, former Group Chief Information Officer of UBS from June 2013 to March 2016 and currently head of his own advisory firm. At UBS, he successfully led a major IT transformation effort, instituted a new group-wide innovation framework and established UBS as a pioneer in the development of blockchain for use in financial services.
Workday is one of the leading software-as-a-service (SaaS) companies in the world. On this episode, three respected industry analysts examine Workday, its products, and competitive position in the market. It's a rare opportunity to see inside the mind of top industry analysts as they examine this important enterprise software company.
Brooks Brothers is one of America's iconic clothing and retail brands, founded in 1818. On this episode, we learn about the changing retail environment, shifts in consumer expectations, and how this brand is managing digital transformation. Our guest is Sahal Laher, Executive Vice President and Chief Information Officer of Brooks Brothers.
Sahal is responsible for ensuring that Brooks Brothers information technology investments, resources and project execution are aligned with its strategic business objectives.
A recent article in USA Today describes a study from Accenture, predicting the number of women in technology may drop to 22 percent by the year 2025. On this episode, we explore the role of women in tech with two senior leaders, who are both former CIOs and industry pioneers.
Kim Stevenson is corporate vice president of Intel Corporation and chief operating officer for the Client and Internet of Things Businesses and Systems Architecture (CISA) Group.
Andi Karaboutis is Executive Vice President Technology & Business Solutions at Biogen, Cambridge, MA. Accountable for technologies that provide insights for drug discovery and patient benefit.
Business expectations of the Chief Information Officer role have changed dramatically, forcing CIOs to adapt and evolve. This episode explores what's happening with CIOs and offers practical advice to both the business side and to CIOs themselves.
Our guest is author Martha Heller, who is president of Heller Search Associates. Before she established her career in executive search, Martha was Founder and Managing Director of IDG's CIO Executive Council, a professional organization for CIOs.
Since 1948, the World Health Organization has been at the forefront fight disease around the world. In this episode, we explore the technology and infrastructure that WHO uses to conduct its mission. Our guest is Marc Touitou, CIO of the World Health Organization (WHO) based in Geneva.
Marc is a dual citizen French-American and has over 30 years of extensive international experience in all aspects of I.T. His track record includes Strategy Definition, Business Process Management, Digital Transformation, BI, Cloud Computing & ERPs, Innovation, Sustainability, Project Management Office (PMO), Governance, Infrastructure, Technology Planning, as well as Auditing. He is fluent at board and supervisory board level and served a variety of businesses and industries in Europe and the USA.
Banking has changed dramatically in response to the evolving expectations of consumer and business customers. From mobile to social media, banks have had to respond with easy-to-use technology solutions that work the way consumers want. In this episode, we talk with Rรผdiger Schmidt, CIO at Banco Sabadell, one the largest banks in Spain, to learn about the impact of digital transformation on banking.
Rรผdiger Schmidt has more than 25 years experience in managing IT for the Financial Services Industry. Since July 2015 Rรผdiger Schmidt is CIO at Banco Sabadell.
Retail is among the most visible industries undergoing change as a result of digital transformation. The most sophisticated retailers use technology to create closer relationships with customers, drive new sources of revenue, and innovate all aspects of their business.
In this episode, we explore the business goals and enabling technology that Dylan's Candy Bar uses to create an omni-channel retail experience. Our guest, Erica Stevens, is Vice President of Supply Chain and Information Technology at Dylan's Candy Bar.
During the recent OpenWorld 2016, Oracle announced a variety of products and initiatives designed to deepen its commitment to the cloud. Given Oracle's size and scope, examining the company's market position and products demands nuance and analysis.
For this episode, we bring together three top industry analysts to examine Oracle and its market position. All three of today's participants, including host Michael Krigsman, are members of the prestigious Enterprise Irregulars group.
It is time for every organization to take active steps and promote greater diversity among women. On this episode, we talk with two accomplished female executives who present the latest research on this important topic. Learn more at whenwomenthrive.net.
Pat Milligan is a Senior Partner and Global Leader, Multinational Client Group. Previously, she served as President of Mercer's North America region from 2012 until 2015.
The events of 9/11 changed how we think about leadership, disruption, and the ability of organizations to survive and be resilient in the face of change and even disaster. On the episode, three seasoned leaders from the federal government share their experiences and lessons learned.
Dr. David A. Bray currently serves as the Chief Information Officer (CIO) for the Federal Communications Commission (FCC), an independent agency of the United States (U.S.) government. Karen S. Evans is serving as the National Director for the US Cyber Challenge (USCC). Tony Summerlin is the Senior Strategic Advisor at Federal Communications Commission (FCC).
It seems every venture-funded startup wants to be an enterprise software company. Yet, selling to the enterprise is challenging and requires special skills and experience. This episode explores the challenges and solutions with someone who has successfully built a software startup with large enterprise customers.
Abinash Tripathy is co-founder and CEO of Helpshift, the worldโs leading customer support platform for mobile. Abinash brings more than 17 years of experience within technology, Internet and mobile, having created and run a number of early and growth stage companies.
Digital transformation has come to food retailing and supermarkets. We talk with Gabriele Tubertini, CIO at Coop Italia, the largest grocery retailer in Italy.
Gabriele spearheaded the EXPO project, building the supermarket of the future. Prior to joining Coop Italia in September 2011, he served as Operations, Technology & Claims Director at RSA Group, and earlier as CIO at Granarolo (Dairy Products), and as General Manager of Mercato Impresa S.p.A (Milan, Italy).
Building a brand requires special expertise and a deep understanding of the audience. On this episode, we talk with Sharon Feder, Chief Digital Officer for Watch Entertainment, the parent company for the businesses of television personality Rachael Ray.
In her role as CDO, Sharon works across the company's core media, consumer product and philanthropic initiatives to build new digital opportunities and experiences for the brand and its very loyal fan base.
The legal industry has been slow to adopt new technologies and innovate new business models. On this episode, Michael Shea, CIO of one of the largest law firms in the world, Morgan Lewis, talks about innovation and disruption at law firms.
Michael Shea leads a dynamic team that provides technology services to Morgan Lewis staff and clients around the world. Michael joined Morgan Lewis in 2014 and brings with him experience as a CIO who manages large, global teams; leads entrepreneurial ventures; and has professional service experience working with Fortune 1000 management teams on innovation programs.
Healthcare is undergoing major disruption as new sources of competition combine with changing consumer expectations. We explore these issues with Mayur Gupta, Chief Digital Officer at Healthgrades.
Mayur Gupta is the Senior Vice President, responsible for the OmniChannel Solutions business and Digital Capabilities across the organization. He heads up the vision, strategy and activation of one of the largest digital marketplace platforms in healthcare; delivering seamless OmniChannel Experiences and always-on patient engagement that drive better health outcomes and maximizes lifetime value for hospitals.
Digital transformation is a challenge of leadership and communication. Even when technology is involved, the real work requires understanding culture and motivating stakeholders. In this episode, we speak with Joe Hart, from Dale Carnegie, to learn the lessons of leadership.
Joe Hart is the President and CEO at Dale Carnegie Training. In addition to being a Dale Carnegie graduate, Hart worked closely with the company as a strategic partner for nearly 10 years. He attributes much of his success in business to the Dale Carnegie training he had early in his career.
Chief Information Officers are on the front lines of digital transformation. Not only are CIOs responsible for managing change, but the role can affect both the internal organization and customers. On this episode, we explore these issues with Bask Iyer, the CIO of VMware.
Bask Iyer joined VMware in March 2015 and serves as the companyโs Senior Vice President and Chief Information Officer. Iyer leads VMwareโs global information and technology organization, a group that manages critical technology systems supporting the companyโs worldwide business operations.
Human capital management is at the forefront of digital change and transformation. For this episode, a senior leader from one of the largest HCM product organizations in the world shares his view of this evolving landscape.
Stuart Sackman leads ADPโs Global Product and Technology (GPT) organization, overseeing both client-facing product development and internal technology (CIO/CTO) operations. Stuart ensures that the GPT teamโs work aligns with ADPโs overall technology efforts and our strategic goal of becoming the worldโs leading provider of Human Capital Management solutions.
User experience is one of the most important and least understood aspects of digital transformation. For this episode, we talk with a leading world expert about user experience and how to engage consumers in the best way possible.
Brian Solis is a principal analyst at Altimeter Group, a Prophet company. He is also an award-winning author, prominent blogger/writer, and keynote speaker. A digital analyst, anthropologist, and futurist, Solis has studied and influenced the effects of emerging technology on business, marketing, and culture.
Oracle is one of the largest technology companies in the world. On this episode, we speak with a senior executive to learn about the future of enterprise software.
Steve Miranda is Executive Vice President of Oracle Applications Product Development. He is responsible for leading all aspects of product strategy, product development, and product delivery for Oracle's applications and related cloud services. This includes Oracle Fusion Applications and Oracle's newest products for customer service and support, commerce, and talent management.
Marketing and sales are essential parts of digital transformation, however, the transition to digital marketing can be fraught with challenge. In this episode, McKinsey partner, David Edelman, offers advice for successfully making the shift to digital marketing at a sophisticated level.
David Edelman is a global co-leader of our Digital and Marketing & Sales Practices, based in Boston. For more than 20 years, David has specialized in helping marketing executives manage the strategy, organization, and infrastructure transformations required to become โdigitally adroitโ leaders. From creating digital centers of excellence, to developing marketing technology architecture plans, to redesigning entire go-to-market approaches, David has led work that is both strategic and highly tactical.
General Electric is 135 years old employs 330,000 employees in 175 countries. GE is undertaking a massive transformation to be a digital industrial company, focusing on the "internet of really big things." In this episode, CMO Linda Boff shares GE's story and explains digital transformation at this American corporate icon.
Linda Boff is Chief Marketing Officer of General Electric. Boff was formerly GE's executive director of global brand marketing. Linda is one of the most innovative and forward-thinking marketers in the business. Her extensive background in integrated marketing, digital media, and brand, as well as her reputation for innovation help evolve GE's marketing organization, build their iconic brand and advance GEโs digital and industrial strength.
Privacy is one of the most important, yet complicated, topics in our digital lives. On this episode, we learn about privacy engineering one of the top experts in the world.
Michelle Finneran Dennedy currently serves as VP and Chief Privacy Officer at Cisco She is responsible for the development and implementation of the organization's data privacy policies and practices, working across business groups to drive data privacy excellence across the security continuum. She is co-author of The Privacy Engineer's Manifesto.
Before joining the CIsco, Michelle founded The iDennedy Project, a public service organization to address privacy needs in sensitive populations, such as children and the elderly, and emerging technology paradigms. Michelle is also a founder and editor in chief of a new media siteโTheIdentityProject.comโthat was started as an advocacy and education site, currently focused on the growing crime of Child ID theft.
Virtually all industries are being transformed by digital technology and changing consumer expectations. On this show, we learn about changes in the flooring industry with Roddy McKaig, CIO of Shaw Industries, a $4.5 billion flooring manufacturer owned by Berkshire-Hathaway.
Roddy McKaig has over 30 years of experience in Information Technology leadership. In 2008 he was appointed Vice President and Chief Information Officer at Shaw Industries, located in Dalton, Georgia. In this position he has complete responsibility for the corporationโs world-wide technology services and support, as well as the Corporate Administrative Services groups. These areas are comprised of a staff of 400 professionals, supporting the companyโs 23,000 associates in over 200 locations. Roddy took this position after serving 12 years as Director of Systems Development for Shaw. Shaw Industries is one of the worldโs largest flooring manufacturers, with complete product offerings of both hard and soft surface products. Shaw has been a member of the Berkshire Hathaway family since 2001.
Jonathan is a well-known civic IT executive who creates positive change in challenging business and IT environments through better business processes, better workplace environment, and technology innovation. He is currently the CIO of the City of Asheville, North Carolina, where he has maintained a record of consistent excellence in customer service, employee engagement, financial management, and service availability. He won the Excellence in Public Service Award in 2006. He also works closely with private, public, and not-for-profit organizations, boards, and elected officials to create economic development and other positive community results. Jonathan is a well-known business technology and leadership columnist & blogger who has written for InformationWeek since 2008 as a contributing editor. Jonathan is also an in-demand, global keynote speaker and can be found on Twitter.
Everyone knows Harley-Davidson for motorcycles, the company has deep roots in technology, manufacturing, and a variety of business areas. On this episode, Harley's Chief Technology Officer, Sean McCormack, shares the company's innovation story.
Sean McCormack is the Chief Technology Officer for Harley Davidson Motor Company. Prior to joining Harley Davidson, Sean held numerous leadership roles at Manpower International, most recently Chief Architect with global ownership for all key platforms across 82 countries and 5 lines of business.
Communication is one of the most critical skills for any employee, manager, or executive. Yet, despite its importance, few executives write with clarity and boldness. On this episode, top industry analyst and author, Josh Bernoff, shares his secrets for great executive and marketing writing.
Josh has been a professional writer since 1982. He has co-authored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.
Financial service is undergoing major disruption and transformation. On this episode, we hear from Ron van Kemenade, CIO of ING Bank, who shares his strategy and explains the impact of digital transformation on banking.
Ron van Kemenade is a senior technology executive with over 20 years of experience in the financial services industry, as well as telecommunications and internet.
Over the past couple of years, his focus has gradually shifted from more commercial and operations roles towards information technology. Ron finds the influence that the (changes in) information technology can make on the customer experience of a companyโs customers very motivating.
Health care is ready for digital transformation. Changing consumer expectations combined with new technologies have pushed even the largest health care providers to innovate and improve patient care. On this episode, Preston Simons,CIO of Aurora Health Care, discusses transformation in this important field.
Preston Simons is Chief Information Officer at Aurora Health Care. Prior to joining Aurora, Preston Simons served as chief information officer for Abbott Laboratories for more than 10 years, where he was responsible for all aspects of the IT department which at one time had more than 4,000 employees and IT contractors. He was also accountable for many IT functions at Abbott`s spin-off AbbVie. Prior to that, he served as an IT leader in several health systems, a health insurance plan and in the pharmaceutical industry. In addition to affiliations with a number of health care IT organizations, Simons has had leading roles in the Chicago CIO Institute and other leadership summits. Simons holds a bachelor`s degree in business administration from the Illinois Institute of Technology and a master`s degree from the Booth School of Business, University of Chicago.
Digital transformation involves changes to an organization's business model, corporate culture, processes, and other people-focused activities. Although technology, platforms, and data can enable these changes, the focus remains on defining business goals and achieving outcomes. In this episode, we explore the relationship between technology and gaining the business outcomes associated with digital transformation.
Paul Daugherty is Accentureโs chief technology officer and leads the companyโs Technology Innovation & Ecosystem group. He is also a member of Accentureโs Global Management Committee.
The future of customer relationships is data. From the Internet of Things to machine learning, companies that develop a sophisticated understanding of data will better serve their customers. In this episode, we speak with two technology pioneers about data and where its going.
Adam Bosworth is Salesforce's Executive Vice President of the IoT Cloud, which helps organizations connect billions of events from devices, sensors, applications and more from the Internet of Things to Salesforce.
Dr. Gary William Flake is the CTO of Search & Data Science at Salesforce. He is responsible for the vision, strategy and product development for the search platform that powers the worldโs #1 CRM company.
Culture change is a key for any digital transformation initiative. The shift from one business to another is often accompanied by a need for people in the organization to adopt new processes, ways of working, and approaches to break down silos and relate differently to customers. Although culture change is critically important to transformation, it is difficult and time-consuming to achieve. In this episode of CXOTALK, we speak with two experts on the intersection of transformation, culture, and business models.
The Small Business Innovation Research (SBIR) program offers a unique model for funding technology innovation. The SBIR serves as a portal to connect small businesses, academics, and startup with partners in agencies across the government. It also provides assistance to ensure that small companies are treated fairly during their engagement with the federal government.
Nagesh Rao currently serves as Chief Technologist with the US Small Business Administrationโs Office of Investment & Innovation. His portfolio of work includes the SBIR/STTR program and coordination of the Fueling Small Business Innovation Interagency Policy Committee for the White Houseโs Lab to Market Commercialization Agenda.
The power industry is undergoing significant disruption and digital transformation. On this episode, the Chief Digital Officer of GE Power guides us through these disruptions and explains how General Electric is changing as a result.
Ganesh Bell is Chief Digital Officer & GM, Commercial Software & Analytics at GE working across its largest industrial business Power & Water and GE Software. In this position he leads digital innovation and transformation โ responsible for the digital solutions business and digital engagement to drive business growth.
Digital transformation and innovation are core elements of the business strategy for the American Cancer Society, a large non-profit organization. On this episode, Jay Ferro describes the role of technology in driving business changes at the Society.
Jay Ferro, chief information officer for the American Cancer Society, is responsible for the people, strategy and operations of the global information technology of the organization. He is a recognized technology leader, known for creating and executing strategic visions to achieve business goals.
How do platforms, data, and the internet of things come together create innovation in the enterprise? In this episode, Quentin Clark, Chief Business Officer at SAP shares his view on technologies that can drive transformation and business model innovation.
In addition to being SAP's Chief Business Officer, Quentin Clark is a member of the Global Managing Board of SAP SE. He is responsible for defining the direction for SAP and for advancing the companyโs business strategy. In this role, he heads corporate strategy, corporate development, partner strategy and development, and portfolio strategy activities.
Digital disruption is driving significant change in the consulting and outsourcing industry. As a result, business model change is a part of today's consulting environment. On this show, we talk with Matt Preschern, Executive Vice President and Chief Marketing Officer of HCL Technologies, a US$7 billion global information technology services company with 100,000 employees.
In his role as the companyโs CMO, Matt leads all marketing functions including global business and strategic marketing, sales enablement and corporate communications to drive demand, growth and value for the HCL Technologies brand.
Design has become a critical component for business and technology in the modern era. On this episode, John Maeda presents findings from his DesignInTech 2016 report.
John is an American executive spearheading a new convergence across the design and technology industries. He currently advises dozens of technology startups as a partner at Kleiner Perkins Caufield & Byers, a world-leading venture capital firm in Silicon Valley. In addition, Maeda serves on the Board of Sonos and Wieden+Kennedy, and on the Technical Advisory Board for Googleโs ATAP.
How can we use data to make better business decisions? In this episode, we address this question with Anthony Scriffignano, the Chief Data Scientist at Dun & Bradstreet.
Anthony Scriffignano has over 35 years experience in information technologies, Big-4 management consulting, and international business. Sciffignano leverages deep data expertise and global relationships to position Dun & Bradstreet with strategic customers, partners, and governments. A key thought leader in D&Bโs worldwide efforts to discover, curate, and synthesize business information in multiple languages, geographies, and contexts, he has also held leadership positions in D&Bโs Technology and Operations organizations. Dr. Scriffignano has extensive background in linguistics and advanced computer algorithms, leveraging that background as primary inventor on multiple patents and patents pending for D&B.
Mindfulness offers substantial benefits for both business and personal reasons. Innovation, creativity, improved communication and teamwork are among the many benefits of mindfulness. In this episode, author and mindfulness teacher, Susan Piver, shares her experience with us.
Susan Piver is the New York Times bestselling author of eight books, including The Hard Questions, the award-winning How Not to Be Afraid of Your Own Life, and The Wisdom of a Broken Heart.
Christopher Michel is a pioneer in creating digital communities. In this podcast, he explains key drivers for gaining customer engagement. Chris describes the two most important factors for gaining an audience on YouTube.
Aside from being a serial entrepreneur and investor, Chris is one of the top photographers in the world. Listen to his exciting stories of travel around the world.
Top investor Jason Lemkin answers rapid-fire questions from Michael Krigsman on how to run a SaaS startup. Practical advice for every enterprise founder.
Christopher Michel is a pioneer in creating digital communities. In this podcast, he explains key drivers for gaining customer engagement. Chris describes the two most important factors for gaining an audience on YouTube.
Aside from being a serial entrepreneur and investor, Chris is one of the top photographers in the world. Listen to his exciting stories of travel around the world.
Top investor Jason Lemkin answers rapid-fire questions from Michael Krigsman on how to run a SaaS startup. Practical advice for every enterprise founder.
Brook Colangelo is Executive Vice President and Chief Technology Officer of Houghton Mifflin Harcourt. Michael Skok has been a Partner at North Bridge Venture Partners since 2002.
Aneesh Chopra is co-founder of Hunch Analytics and former Chief Technology Officer of the United States.
Giorgos Zacharia Leading the global KAYAK Technology and Product team. Overseeing the company's global technology strategy and product development for KAYAK's websites and mobile applications. Responsible for all aspects of Product Management, UI Design, Technology, Engineering, and Data Science.
Open data and innovation in the federal government are critical topics in today's digital environment. Bryan Sivak, Chief Technology Officer of the US Department of Health & Human Services, discusses sustainable innovation in government and "challenging bureaucracy to escape the status quo.โ
The Xerox Palo Alto Research Center is among the most venerable institutions in Silicon Valley. Their CEO talks about innovation, the Internet of Things, and other important technology topics.
Change Agents in Government
To innovate and be responsive, the federal government requires change agents -- people working within the system to drive improvements. In this episode, we talk with two accomplished change agents working in the government.
How can a CIO reconcile the demands between technical proficiency and business responsiveness? In this episode, Lee Congdon, CIO of Red Hat Software, shares ideas for balancing infrastructure and innovation in a dynamic and transformational environment.
Digital transformation is rapidly changing the CIO and IT relationship with lines of business and corporate functions like marketing and finance. In this episode, we explore these issues with Chris Curran, Chief Technologist of PwC who oversees the firm's Digital IQ research.
Chris Hjelm, CIO, Kroger discusses innovations disrupting retail in areas such as digital sales, marketing, operations, inventory, and supply chain.
This episode explores DevOps with background, suggestions, and useful tips.
Alignment between IT and business is a core issue facing virtually every CIO. Different perspectives, constraints, and goals can present obstacles to the business gaining the highest value from IT. DevOps can help.
Formula One racing involves a heady mixture of speed, daring, and technology. Sensors, data, and analytics provide a backdrop for ongoing innovation and improvement, on the race track and in the back office.
Scale and inertia are key challenges facing any Chief Information Officer in the federal government. For this reason, successful approaches to innovation and digital government must consider the reality of life in an agency. For this episode, we talk with John B Owens, CIO for the U.S. Patent and Trademark office. Owens explains how his IT organization ensures alignment with end-users, using approaches such Agile development and DevOps.
The CIO role is shifting from provider of infrastructure to customer-facing business partner, while the rise of digital technologies has created an opportunity for Chief Information Officers to assert new importance in the enterprise. Mark Sunday, Chief Information Officer and Senior Vice President at Oracle Corp., explores these changes and discusses his role at one of the largest technology organizations in the world.
Information technology in the federal government is large, complicated, and often slow. Our guest, Mark Schwartz who is Chief Information officer of the US Citizenship and Immigration Services (USICS), wants to change that by applying lean methods and shifting the focus of IT toward consumers inside the government and citizens on the outside. In this show, Schwartz shares his experience with DevOps and other methods to improve IT and enable digital government.
CIO's must evolve to meet the needs of sophisticated business users. In this episode, Brian Lillie, CIO of Equinix, explains how a CIO can play a strategic, customer-facing innovation role in a large technology company.
Gerri Martin-Flickinger is Adobe's senior vice president and chief information officer. She oversees the company's global Information Technology team, providing strategic direction and management for the company's IT infrastructure worldwide, including
For this special event, three important thought leaders discuss innovation, technology, and change in the federal government.
The amazing CIO of Harvard Medical School and Beth Israel Deaconess Medical Center in Boston discusses health care from an innovation perspective.
Lisa Davis is Georgetown University's Vice President for Information Services and CIO.
Michelle McKenna-Doyle is Senior Vice President and CIO of the National Football League. She is responsible for the NFLโs technology strategy, shared service delivery and management of the leagueโs corporate technology activities.
Patty Hatter is Senior Vice President, Operations & Chief Information Officer, and is responsible for innovating and executing a sustainable transformation of McAfee's operational processes and infrastructure across the global organization. As CIO, Hatter is responsible for driving cross-functional partnerships to accelerate delivery of strategic business priorities that impact bottom line profitability. Focused on driving world-class operational effectiveness and scalability, Hatter leads all facets of McAfee's ongoing transactional business and shared services, as well as IT, risk and compliance, and M&A integration.
Sonny Hashmi was the Chief Information Officer (CIO) for the U.S. General Services Administration (GSA). Named as CIO in May 2014, Mr. Hashmi is responsible for managing the agency's $600 million Information Technology (IT) budget and ensuring alignment with agency and administration strategic objectives, information security and enterprise architecture.
Dr. David A. Bray is Chief Information Officer for the Federal Communications Commission. Dr. Alissa Johnson (Dr. J) is Deputy Chief Information Officer (DCIO) for the Executive Office of the President (EOP)
Jeanette Horan is Chief Information Officer for IBM, a position she has held since May 2011.
Oliver Bussmann is the Group CIO for UBS AG, based in Zurich. UBS is the biggest bank in Switzerland, operating in more than 50 countries with about 63,500 employees globally, as of 2012. It is considered the world's largest manager of private wealth assets; with over CHF2.2 trillion in invested assets, a leading provider of retail banking and commercial banking services in Switzerland.
William H. Miller Jr. leads Broadcom's information technology strategy by scaling and optimizing information systems to operate seamlessly .Miller served more than 25 years in a variety of information technology leadership roles.
Timothy Weaver is the CIO for Danoneโs North American business units, where the focus is to bring health through food to as many consumers as possible.Its Dannon subsidiary is the market leader in the USAโs fast growing yogurt category.
Dr. David Bray is Chief Information officer at the Federal Communications Commission. Bray holds a a PhD in information systems.During this time, Dr. Bray was also detailed as an Executive Director supporting the National Commission for Review of Research.
Learn about CIO innovation, DevOps, and building out a world-class IT department in a major Internet company.
Mike D. Kail serves as Vice President of IT Operations (CIO) at Netflix. Mr. Kail has more than 20 years of IT Operations experience. Prior to Netflix, was Vice President of IT operations at Attensity, where he was responsible for the Americas data center.
Maryfran Johnson is an award-winning IT journalist and editorial executive at IDG Enterprise, the parent company of CIO magazine.speaker recruitment and conference moderating duties for the CIO 100 Symposium and 9 regional CIO Perspectives events.
David Chou is CIO of the University of Mississippi Medical Center in Jackson, MS. He is responsible for all technology related to the three missions: education, research and patient care.UMMC includes five hospitals and University Physicians.
Kristin D. Russell is the Secretary of Technology and Chief Information Officer of Colorado. As the Chief Information Officer, she is responsible for the overall information systems function statewide and to increase the effectiveness of government.
Ramon F. Baez has been Senior Vice President and Global Chief Information Officer at Hewlett-Packard Company since August 20, 2012.Mr. Baez served as the Chief Information Officer and Vice President for Information Technology Services of Kimberly-Clark Corp.
Marc Touitou is the CIO of San Francisco. Touitou has more than 30 years of experience in the private sector. The multilingual IT chief was previously the senior vice president and CIO of Netherlands-based semiconductor developer ASML.
Phil Komarny, CIO and VP for Computer and Information Technology, at Seton Hill University, has served as the institutional catalyst in initiatives which have positioned Seton Hill as a leader in strengthening learning through the use of mobile technology. In addition to providing daily support of the Universityยs entire technology infrastructure, Komarny develops new software and website applications and manages institutional use of Facebook, Twitter, blogs and podcasts.
As Chief Information Officer for Accenture, Andrew Wilson leads the global IT operations of a $28.6 billion company. Frank B. Modruson, is the former CIO of Accenture. Frank has transformed IT into a strategic asset for Accenture.
Michael Capone has been Corporate Vice President and Chief Information Officer of Automatic Data Processing, Inc. since 2008. Mr. Capone joined ADP in 1988. Mr. Capone is a 25-year veteran of ADP and has held positions in product development,
Casey Coleman is the Chief Information Officer for the U.S. General Services Administration. Previously, Casey worked for several technology startups, in consulting, sales and management roles.
JoJo White is a two-time Champion who was recently featured in the book, Make It Count, The Life and Times of Basketball Great, JoJo White. Joining JoJo will be Jay Wessel, the Chief Information Officer of the Boston Celtics.
Joanna Young is the University of New Hampshire's Chief Information Officer. Her information technology career includes a decade in executive roles in property & casualty and higher education.
Ben Haines was the CIO at Pabst Brewing Co., but now works at Yahoo following a stint as CIO of Box. He is an Enterprise IT and Business Professional with over 15 years experience. This visionary strategic leader with a focus on short-term execution for immediate results.
Kim Stevenson is the Chief Information Officer at Intel and a true #rockstar among CIOs.
Phil Komarny is the Vice President of IT and Chief Information Officer at Seton Hill University; and Steve Mann is the Chief Marketing Officer at LexisNexis.
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