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    Automotive

    Customer States…

    Join Jake Rycus, Mike Sera, Ali Paul, and Eric Montenegro with weekly episodes discussing and venting about life in the automotive industry. Crack a cold one and tune in!

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    Copyright: © Customer States...

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    Latest Episodes:
    Customer States... Best Of: Season One Aug 21, 2021
    Show notes

    As Jake, Mike, Ali, and Kevin get set up for Season Two, enjoy your favorite bits and segments from your favorite podcast! Season Two brings many new and exciting things that we can't wait to share with you! Continue to send us your stories and topic ideas to CustomerStatesPodcast@gmail.com, and don't forget to grab your very own #SellTheBell!

    The End Of An Era, Friday The 13th, and A New Hope. Aug 14, 2021
    Show notes

    To cap off Season One, Jake, Mike, Ali, and Kevin talk about the mass-exodus of technicians and how that affects the world, prioritizing work and how you should probably start doing that, some more on air hot sauce shenanigans, automotive industry news, a special redemption update, and more Listener Mail! As we transition to Season Two, don't stop sending us suggestions for topics or ideas for new games and pranks! CustomerStatesPodcast@gmail.com is also how you can get in touch with us for your very own #SellTheBell!

    [In]Appropriate Uses For Ketchup, Please Be Yourself, and Some Technical Difficulties. Aug 07, 2021
    Show notes

    In Episode 20, Jake, Mike, Ali, and Kevin pontificate on subjects such as workplace confrontations and games, how many "Y's" are too many, Emojis in names, more Covid talk, being comfortable at work and dont always try to fit in, menu pricing for services and upsells, Ali does more impersonations of the Vice President, and #SellTheBell! Grab yours today by emailing CustomerStatesPodcast@gmail.com or visit FaceBook.com/CustomerStatesPodcast.

    Hands at 10 and 2, Handicapped Frogger, and Special Guest Sean. Jul 31, 2021
    Show notes

    Jake, Mike, Ali, and special guest Sean take you on a wild journey with topics including why you should hold on to the steering wheel while driving, wheel chair accidents, the concept of vacations, a creative way to write a repair order story, and of course some listener mail! Please help us support our dear friend Seal Lifter with his cancer treatments. Visit GoFundMe.com and search for Sean Lifter. And as always, send your questions and comments, and help support us at CustomerStatesPodcast@gmail.com.

    Shocking Discussions, Interrupting Jake, and How To Get Sent Home From Work. Jul 23, 2021
    Show notes

    This week, Jake, Mike, Ali, and Kevin discuss High Voltage Battery Vehicles, why it's important to get and stay certified, an interrupting cow MOOO!, a failed attempt at explaining warranty to Kevin, poorly managing time while talking about time management, a baker's dozen of tangents, a new topic called "News", and listener mail. And thanks to listener Avery for this weeks drinks!

    Departmentalized Dealerships, Jake Spills on the Couch (again), and Special Guest Eric. Jul 17, 2021
    Show notes

    Jake, Mike, Ali, and Kevin talk about crying at the dealership, Ali's stray dog story, factory installed spiders, cold calling customers, visiting other dealerships, playing by the rules, quality check processes, and new lister mail! Thanks for stopping by Eric! And pick up your very own #SellTheBell by emailing us at CustomerStatesPodcast@gmail.com!!!!

    Jake Vents About New Management, Trash Pandas, and The Happy Door. Jul 10, 2021
    Show notes

    Jake, Mike, Ali, and Kevin go over topics including new management wearies and woes, caged Miata's, managing customers' expectations, inconvenient shop meetings, educating the customer, plenty of call backs, how you've never thought about what your workplace door is actually feeling like, calling out Sam to join in the conversation, residual art herpes, and chicken for dinner. Check out Dale Follet of Twisted Builds Podcast and Twisted Builds, LLC at www.TwistedBuilds.com.

    #SellTheBell, Pizza Parties, and Listener Mail. Jul 03, 2021
    Show notes

    Jake, Mike, Ali, and Kevin officially introduce #SellTheBell, discuss thoughts on dealership sponsored food events, and read through a backlog of listener mails. Get your #SellTheBell by emailing CustomerStatesPodcast@gmail.com. And please show your support for our great friend Sean Lifter at his GoFundMe.com page.

    Yet Another Table Read, Transportation Damage, and A Special Guest Brings Drinks! Jun 26, 2021
    Show notes

    In Episode 14, Jake, Mike, Ali, and Kevin (in the heezzy) perform another table read of an Earl Ramsey original, talk about helping local dealers, how much we love body shops, how long your car will last, E-Waste disposal techniques, Baymates, and light bulb moments. All this fueled by our special guest who brought drinks! Thanks Ivanka!

    Friday The 13th Episode, Stress Relieving Tactics, and The World Opening Up. Jun 19, 2021
    Show notes

    Jake, Mike, Ali, and Kevin talk about how we all deal with the stress of our industry, your family "mechanic", door bells and dogs, #SellTheBell, exercising the sound board keys, and much more! Don't forget to email us at CustomerStatesPodcast@gmail.com with all your stories and comments!

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