Customer States... - TopPodcast.com

The Squirrel, The Goose, and The Beaver. Oct 28, 2024

Jake, Mike, Ali, Eric, and special international guest Norm have fun catching up and talking shop. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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The Great CDK Debacle of June 2024 Jul 19, 2024

In this special episode Jake, Mike, Ali and Eric talk about the cyber hacking of the Dealership Management Software company CDK, and the immense struggles over 15,000 dealerships across the United States had to endure during the outage. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Good Bye, Good Luck, and TTFN. May 17, 2024

In their potential last episode ever ever, Jake, Mike, Ali, and Eric dive into last minute Listener Mails, inherited messes, talk about when "jerking me around" goes wrong, how no good deed goes unpunished, have consistent interruptions from Koa, and all the nostalgia from days past. Thank you to all of our listeners, you rock. - Customer States... Podcast crew.

Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Humble Origin Stories, L.D.B.D., and Interact With Us. May 03, 2024

To celebrate three years of Customer States... Podcast, Jake, Mike, Ali, and Eric discuss customer death threats, drastic life and career changes, use fancy business terms, Eric learns things, a few tangents, and a request to hear from you, our dear listeners. Please share your experiences with us! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

The Hammer Has Dropped, Ali Gets a Bonus, and Routines/Habits. Apr 19, 2024

Join Jake, Mike, Ali, and Eric as they revel in the indescribable chaos, humor, humility, and humanity that the automotive industry can create. Jokes and tangents are speckled throughout this illustrious episode, as of course is tradition. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Used Up Cars, Jokes, and Pissed Off Customers. Apr 05, 2024

Jake, Mike, Ali, and Eric had a great time laying down facts, jokes, tangents, and misinformation in this episode. Listen in and laugh along. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Manager For A Minute, Construction, and What Spark Plugs? Mar 22, 2024

Jake, Mike, Ali, and Eric talk about a great many things including cars and jokes and maybe some other tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

We Did Stuff, With Things, And Kevin. Mar 09, 2024

Jake, Mike, Ali, Eric, and Kevin have a conversation about things and stuff. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

#SellTheBell, Male Nurses, and John Cena. Feb 24, 2024

Jake, Mike, Ali, and Eric talk about Jake's first manager meeting, empathizing with Mike, movie references, bad timing, what happens when a new owner takes over a business, a sticky situation with recalls, the possible end of the #SellTheBell, the demise of Mike's phone, and of course an extreme number of tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

PEMDAS, Green Crayons, and Appreciated Sunrise Photos. Feb 10, 2024

Jake, Mike, Ali, and Eric talk about the shape of the letter "C", being prioritized within the industry, promotions and pay increases, internal struggles, bad apologies, a horrible Mazda recall, a clutch pedal that is "too hard", rodent damage, guided fault findings and charge backs, management/corporate operations, and of course, many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

That's Not My Job, Gay Mechanics - No Need to Sashay Away, and There's a Bee?! Jan 27, 2024

In this episode Jake, Mike, Ali, and Eric talk about scratching both itches, getting caught vaping, vehicle weight ratings (fun topic), the elderly and technology, horrible Extended Service Plans customer service experiences, and the ever-famous passive-aggressive statement "let me Google it for you", and also an extreme number of tangents with a few jokes splashed in here and there. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

I Didn't Even Feel It Back There, Beetle Relocation, and Nothing a Pizza Party Can't Fix. Jan 13, 2024

In our "fiscal year" ending episode Jake, Mike, Ali, and Eric discus New Years celebrations, EOM/EOY frustrations, a Holiday Potluck/Party miracle, Eric becomes a boss yet still has unfinished projects, stop blocks, a sparky Mach-E customer, and the two-week vacation tech hotline enjoyed while we were still working... Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Holiday Gift Exchange, Help Somebody, and A Little Manic. Dec 29, 2023

In this festive episode Jake, Mike, Ali, and Eric talk about how a little recognition goes a long way, more movies Ali hasn't seen, Jake makes his Mom cry, a visit from the Sheriff, and of course our annual holiday gift exchange. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Phone Answerers, Eric Gets Covered in Fluids, and Why Won't It Go Down?! Dec 16, 2023

Jake, Mike, Ali, and Eric use many confusing acronyms, talk about trying to convert bad surveys from entitled customers, the importance of using cooling system vacuum bleeders, a back-ordered battery "fix", transmission issues, employee shortages compounded by Mike not knowing how to use a phone, when a dealer performs a repair improperly, and of course a large number of tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Auto Locking Cars, Idiots, and The Elderly with Technology. Dec 02, 2023

Jake, Mike, Ali, and Eric start right off the bat with tons of tangents, a corporate takeover update, intense discussions of Over-The-Air updates, rodent repellents, Mazda issues, and "it'll catch on fire". Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Starfish The Bed, Bomb Squad, and Things That Are Dumb. Nov 18, 2023

In our fully staffed episode, Jake, Mike, Ali, and Eric talk about the importance of being fully staffed, the ups and downs of the automotive industry, being careful what you wish for, utilizing your Dealer Management System effectively, parts shortages, alone time, how lack of communication affects everyone, and an update on Eric's personal F-150. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Little Diddies, Work HORSE, and I Bet You Do. Nov 03, 2023

With Ali at a Swift event, Jake, Mike, and Eric bring you tales of aggressive former employees, grape smugglers, cross walk oopsies, customers who think they own the place, strong handshakes, equestrian talk, getting hit by a car, reads on the new GM, how the grass isn't always greener (redux ft. Listener Mail), "I'm a good noodle", the importance of not answering your phone after hours, tangents, and another Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Missed Connections, Call The Police, and Two Weeks. Oct 20, 2023

Jake, Mike, Ali, and Eric talk about horrible tech hotline advice, employee appreciation days, improper cable usage, Mike makes a "house" call, how the customer always blames service for everything, difficult to diagnose oil leaks, odd pay dates, "it's going to be me", jokes, tangents, and a brand-new Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

B&E+A, Zombies, and No Car Washes. Oct 06, 2023

Jake, Mike, Ali, and Eric can't control their laughter in this episode. With right off the bat tangents, stories of being passed up again, failed jokes, Australian ex-firemen tow truck drivers, several updates on Jake and Ali's new owners, a nice young fellow at 6am, and some mistakes made by new lubies, this episode will be sure to have you in stiches! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Justice Brothers, Customers Know Better, and Travis Farris. Sep 22, 2023

Sit back, relax, and enjoy as Jake, Mike, Ali, Eric, and special guest and official sponsor Travis Farris break down the incredible life of dealership employees. With many relatable subjects such as stress, anger, money, backordered parts, incompetent employees, etc., you're sure to get a kick out of this special episode! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Sun Squiggles, Mazda Repair Man, and Dealing With Fans. Sep 08, 2023

Jake, Mike, Ali, and Eric discuss the pros and cons of taking vacations, if a one finger manicure is better than a five finger death punch, transitioning owners, radio voices, the "Murder Bathroom", how many things we AREN'T sponsored by, Starbucks orders, many jokes and tangents, and Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Don't Get Them Twisted, The Little Mermaid, and Brayden. Aug 25, 2023

In our most heavily edited episode ever, Jake, Mike, Ali, and Eric address a major sell out, Eric's flat tire saga, the Podcast Multiverse, the importance of going to the gym, Eric spills the tea about the dealership that shall not be named, the importance of good management, appointment times, and of course many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Teletubbies, Super Glue, and Eric Gets a Red Card. Aug 11, 2023

Jake, Mike, Ali, and Eric discus Tinky Winky Covers, aliens, a heated working environment, a big shout out to Travis Farris, the importance of "if you break something, say something", standing up for yourself, an update on Eric's new job, a cherry RX-7, customers trying to pull a fast one, and of course many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Bathroom Snacks, Get The Canary, and Eric's Bombshell. Jul 28, 2023

Interrupted by special guest Keir's arrival, Jake, Mike, Ali, and Eric talk about how Ali got peed on by a squirrel, inheriting shit jobs, a confusing California Highway Patrol repair, jokes about submarines, weak links in the chain, being Service Manager for a week, Mike learns things live on the air, killing a rental, being a new employee - again, a visit from the BAR, and lots of other stuff and things. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Fake Pockets, Lipstick on a Pig, and Dolly Parton. Jul 14, 2023

Jake, Mike, Ali, and Eric bring up topics such as conspiracy theorists' customers, the importance of understanding survey questions, angry senior discounts, a car crash at the Automall, janitors or lack thereof, "Shit In, Shit Out" -a brief look into used-up car departments, porters and hourly employees, when being good at charades pays off, tons of tangents and jokes, and new Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Not Todaaahhh, Used Cars, and Margot Robbie. Jun 30, 2023

Mike, Ali, and Eric talk about using your tools, urgent frozen yogurt, why not to take days off, mustaches, a stricken Lightning, too much transportation damage, flea market finds, the used car department, PZEV warranty coverage, concerts, and a few jokes. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

I've Never Seen His Eyes, Not A Liar Per Se, and You Can't Fix Stupid. Jun 16, 2023

Jake, Mike and Eric talk about vampires and werewolves, three Service Managers in six months, loud exhausts, Jake's prehistoric dealership, a broken parts washer conversation, how you can't fix stupid, the importance of NO ONE WORKS FOR FREE, smog shop oversights, the ol' sales switcheroo, hanging up the wrenches in your 30's, a shout out, many more stuff and things, and of course Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, iHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Friggin' Salespeople, Un-Safety Features, and Put The Effort In. Jun 02, 2023

After a stress filled week, Jake, Mike, Ali, and Eric talk about auto-emailers upsetting customers, people's opinions and why they should be kept to themselves (allegedly), a sale's induced trailer hitch installation fiasco, customers asking for weird things, possibly the last Transit van update from Eric, a Mobile Service update from Mike, the importance of CYA with insurance companies, Eric's service visit with Jake, communication issues, interruptions from Koa, and a couple good jokes but also a lot of bad ones... PSA: Work to learn, learn to work. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Debbie: The 2nd Coming, Reading The Room, and Your Mom. May 19, 2023

Jake, Mike, Ali, and Eric talk about how not to greet a customer, ridiculous aftermarket warranty companies and their policies, "tuck it or tear it" Mazda repairs, a few broken spark plugs, Ali's transportation damage claim, a Volkswagen ID.4 recall debacle, a lack of power at the auto mall, Eric's fancy Toyota finally gets fixed, and the importance of answering the phone. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com and a special thank you to Calm Moment for sponsoring this episode.

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Upsetti Spaghetti, American vs Canadian Measurements, and "Fabulous" Oil. May 05, 2023

Jake, Mike, Ali, Eric, and special guest Norman Glazier laugh about new Mazda recalls, fancy Canadian F-150s, melty snow, how all sales staff everywhere are liars, modified Ford Ranger differential issues, back up camera complaints, a company BBQ missing some trees, Hellcat drivers in Los Angeles traffic, arguments with your boss's boss, Eric's 11 year old tires, Ali gets screwed by a new district service manager, offsite versus onsite warranty administrators, and of course many many many jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Trickle Down F-ery, Inflation Failure, and "Cat Recycling" in Alberta. Apr 21, 2023

"Customers are allowed to make bad decisions, and I'm allowed to charge them to do it a second time." - Norman Glazier. Jake, Mike, Ali, Eric, and special guest Norman Glazier have a wild time with topics such as math and conversions, Certified Pre-Owned warranties, analog versus digital gas pedals, yet another Transit van story, a broken engine, airline experiences, uninformed Mazda employees, A/C concerns on new cars, the broken engine guy mystery, lots of jokes, and Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com Thank you to Calm Moment for supporting the show!

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Lepricorns, Snickers, and A Pizza Royale. Apr 07, 2023

This week Jake, Mike, Ali, and Eric blabber about fighting words, unpopular opinions, clearing monitors, an overheating F-150, guessing labor times, dealing with insurance adjusters, multitasking, Mike's newest hat, training, the Edison truck update, our favorite candy bars, we precisely define what Mode 6 data is, and of course many jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Two Guys in a Volvo, Lube Is Your Friend, and Everything Is Fine. Mar 24, 2023

Jake, Mike, Ali, and Eric talk about awkward engagements with your General Manager, chasing misfires and The Never-Ending Raptor, vehicles consuming oil, the "I have a guy" complex, accidents at work, putting fuel in your vehicle, updating scan tools and outside diagnostics, accents, jokes, and how Lexus is just a fancy Toyota. Oh, and many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Karen's Focus, Used Up Cars, and a Turd in the Punch Bowl. Mar 11, 2023

Jake, Mike, Ali, and Eric invite you to pull up a beverage and laugh about a big oopsie, ideas for dealership-based reality TV shows, Crowning achievements, quality control, stop sale recalls, how approved is approved, miscommunications, tire shop antics, how much CAN you write off?, parts availability, and of course, tangents right out of the gate. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Walter White-ing In A Loaner, Avoiding Confrontations, and Big Sticks. Feb 25, 2023

Mike, Ali, and Eric get caught up after a week off with tales of new F150 problems, wood-wind woes, a viral video gone wrong, wheel debacles, a Mobile Service mistake, ignoring rental agreement contracts, discussing pay amongst employees and asking for a raise, not harassing Jake while he's at home sick, some interesting expressions, a few jokes, and many interruptions from Koa. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Train-Gone, Not My Problem, and A Stolen Gator. Feb 11, 2023

Jake, Mike, Ali, and Eric have a great time talking about dump trucks, the 7 Deadly Sins of American Highways, clearing the service drive at night, getting T-boned by a Fusion, more incorrect parts, a potential new segment called "Things You See During Mobile Service", Eric saves the day, a Mazda self-audit, and of course joke time with Madame Montenegro. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Getting Lei'd, Asking For a Raise, and Norm's Mass Exodus. Feb 04, 2023

Jake, Mike, Ali, Eric, and special guest Norman Glazier discuss the new Mazda CX-90, electric vehicle logistics and usage, a very smelly customer, dealing with insurance adjusters, nightmare workplaces, management not having your back, employee reviews, and how to not fall into a rut of abuse. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Warranty Analogy, It's Ma'am!, and Let Me Tell You Why. Jan 28, 2023

Tangents and banter filled as usual, Jake, Mike, Ali, and Eric guide you through their past week of mayhem including stories of when you "think" you know what you're doing, paying attention in the shop, survey scores, turkey calls resulting in a broken Ali, interior water leak nightmares, a new Mazda, eating Sushi, rotating techs, a couple conversations about sand, a few Game Of Thrones references, shop meetings, and following the rules 100% of the time. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Embrace The Suck, Justice Brothers Products, and Entitled Customers. Jan 21, 2023

Jake, Mike, Ali, and Eric talk about getting the shakes, updating customers, punch times, little red men, Jake's typical day, turning your wipers down, automatic headlights, a parasitic draw claim, how the job isn't done until the vehicle leaves the shop, a Mazda Field Service Engineer story, and lots of hand farts. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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A Passive Aggressive Ass Chewing, Gila Monsters, and Soaking The Couch. Jan 14, 2023

Welcome to Season Three! Jake, Mike, Ali, and Eric wrap up the holidays, lament about working on rust bucket vehicles, we get an update on Eric's Transit van's including a Block Tease, we learn how amazing Ford warranty is, have a few "ever since ya..." stories, talk Mazda buy back, discuss how customers are not technicians, we hear about an unfortunate series of events, and of course many tangents, some of which are educational. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

End of Year, PTA Bath, and the Mentally Ill. Dec 31, 2022

Happy New Years! With Eric absent due to being under the weather, Jake, Mike, Ali, and Kevin talk about an ideal world where Service Advisors are replaced by iPads, a flooded office, doing the Heimlich, shop workflow or lack thereof, semantics, mobile service, some spicy chips, and of course many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Happy Holidays, Come for The Podcast, and Stay for The Tangents. Dec 24, 2022

In this festive episode, Jake (happy birthday), Mike, Ali, and Eric jingle the bells, complain about wild customers and their equally wild concerns, Eric's near-death experience, sexual harassment training, driving like a peasant without cruise control, our favorite Christmas movies, the woes of being a working shop foreman, recalls and reprogramming, birddogs, YouTube bakers, a special holiday gift from Ford, and many many tangents. Thank you for hooch Travis Farris! And as, please drink responsibly. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

The Warranty Hammer of Justice, Software Updates, and Topical Creams. Dec 17, 2022

Jake, Mike, Ali, and Eric bring you topics such as new Mobile Service Vans, video multipoint inspections, updates to multiple ongoing projects, and an absolute ton of tangents and tomfoolery. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Will's Redemption, Dirty Rotten Slackers, and Bitter Betty. Dec 10, 2022

With Jake out sick, Mike, Ali, Eric, and special return guest Will Tomczak laugh about archaic dealership technology, mechanic 101, how CHRISTIAN SHOULD DO HIS JOB!, warranty administrator relationships, shop meetings, high octane situations, body shop project update, missed diagnoses and having to pick up the slack, stupid cost cap tools, and a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Choosing The Parts Life, Blame It On The Apprentice, and Trail Fix. Dec 03, 2022

Jake, Mike, Ali, Eric, and special guest Tommy De La Cruz talk about molding new employees, how to blame everything on your apprentice, processes, uneducated customers, a "sexist" advisor, intergalactic backorder parts, a follow up on VW diagnosis time discrepancies, the team environment, guessing ages, venting about work, fresh moldable employees, the Transit engine update, car graveyards, and many horrible jokes. Special shout out to Sydney and Emily aka Laverne and Shirley! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Too Marinated, A Horse, and What Tangent? Nov 26, 2022

Gobble Gobble! In this festive episode Jake, Mike, Ali, and Eric give thanks for a very special mystery drink from a customer and talk about being in the "top percentile", rodent repellent devices, getting the wrong engine, how you can't make money if you don't have parts, a scare on the drive, clocking overtime versus being efficient, modified exhausts, clearing your bay, selling tires, programming nightmares, and a few jokes from Jake and Eric. Oh, and tangents galore! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Separating Hoods, HIT BBQ, and "I've Never Seen This Before". Nov 19, 2022

Jake, Mike, Ali, and Eric talk about how TSBs do not dictate warranty, customers who take their own cars apart, when brakes and broken, buy back processes and Lemon Law, a warranty truck engine, "hamburbers", alliterations, alternative transportation claims, no cap, and a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Smiling Mixologist, It's a Lemon!, and Half a White Claw. Nov 12, 2022

This week Jake, Mike, Ali, and Eric bring you subjects like Mustang drivers, "professionals", getting yelled at, witness marks, chasing the dollar, loving dogs, pizza parties, technical difficulties, being deformed from impact, used Miata's, lots of jokes, and answering a listener's question! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Hot Dogs and Onions, Shop Drama, and Nope! Nov 04, 2022

Jake, Mike, Ali, and Eric talk about "unsafe" working conditions, ultimate pranks, Pumpkin Spiced things, glizzies, how you gotta pay to play, customer perception, why it's important to stay in your lane, value for cost of service, customer perception, consent, being certified and thrown to the wolves, pedestrians struck by customers, podcast structure, and Mike gets knocked out. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Spilled Drinks, 7 Miles of Liability, and a Ford GT. Oct 29, 2022

In this week's episode, Jake, Mike, Ali, and Eric talk about inside jokes like "George Co'stand'za", Jake actually being busy, tool trucks, happy retirement parties and the inclusion of pizza, rockslides, downed phone lines and corrupt files, driving expensive cars, and of course many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Scooter My Daisy Head, Playing The System, and Eric's Jokes. Oct 22, 2022

In this amazing episode, Jake, Mike, Ali, Eric, and special guest Omar discuss the elderly, nighttime butterflies and how they move weird, dodging tool bills, the blame game, popular musical references, one time use parts, warranty claims, the Swedish Chef, one nightstand baby, core returns, and of course a few tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Measuring Things, Wrench Wenches, and Tangents. Oct 14, 2022

Enjoy another great time with Jake, Mike, Ali, and Eric as they talk about tooth fairies, Matco and Milwaukee, full moons, Harry Potter references, Final Destination, Miata owners getting plowed in the rear, Mike sells a car, lunch sandwiches or lack thereof, synchronicity, new processes, overtime, and many more tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Best Of: Season Two Oct 07, 2022

Please enjoy Best Of: Season Two of Customer States... Podcast! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Crocheting Pumpkins, Pasta, and Jake Gets Taken. Oct 01, 2022

Jake the "Fidget Spinner", Mike, Ali, and Eric bring up topics such as techs at school, warranty happy customers, attempting to duplicating intermittent noises, marketing and advertising, broken teeth, new tech updates, transportation damage, how amazing Ford warranty is, how customers get "warranty happy", and Eric and Jake share some jokes. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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LMNOP, Getting Down On Some Phasers, and The Parts Shocker. Sep 23, 2022

Jake, Mike, Ali, and Eric talk about getting a gay best friend, new Mazdas, carbon copy definitions, fresh hazing, lube rack pay plans, eliminating unapplied labor, no parts, moving out, "moving" technicians, telling angry people to calm down, email debacles, and Eric's first day at his new dealership. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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T-Cobbing It, Let The Meat Cake, and Segways. Sep 16, 2022

In this emotional episode, Jake, Mike, Ali, and Coffee Cart Barista Eric talk about dog names, dealership inspections and revamps, pay plans and what they mean for you, uncalled for emails, electronic repair orders, breaking up with your local Starbucks, Eric's journey onward and upward, and the possibility that no one uses the word "gusto" anymore. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Where's Your Manager?!, Gripe w/ Grape Smugglers, and Can't Escape. Sep 09, 2022

In a much cooler episode (temperature wise), Jake, Mike, Ali and Eric promptly all take Malort shots and talk about how relatively simple repairs can turn into giant fiascos, sensitive knees, vehicles that are deemed "unsafe to drive", communication or lack thereof, brand new failed parts, a slow clap for Ali, how hard it is sometimes to put on a nice face for customers, nice customers who bring you work treats, how Eric wastes electricity, how windshield impact damage is still not covered, and how Jake is wanted... Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Hot Studio, #Massexodus, and Being Driven. Sep 02, 2022

In this scorching episode, Jake, Mike, Ali, and Eric try and battle a hot studio while talking about heat seaters(?), Saturday service, forward wheel drives(?), the differences between bolts and screws, unapplied labor and how it may apply to you, appropriate pay, the famous "Disappearing Porter Act", loaners and online scheduling, leftover repair orders, and going above and beyond the call of duty at times. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Spirited Braking Sessions, Flying Squids, and The Blowy Part. Aug 26, 2022

Despite minor audio problems in the first quarter, Jake, Mike, Ali, and Eric bring you lighthearted talk about how one time use parts are similar to spaghetti, brake pads of yesteryear, Disney references galore, an angry Yelp mom, kudos from the boss, vegan turbos, learning how to operate your new vehicle, being accountable for your actions, and we peel back the curtain as Mike makes a special announcement live on the podcast. Also, what is butter? Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Recruiting Customers, Tech Counseling, and Spice Girls. Aug 19, 2022

In this special episode brought to you by Covid, Jake, Mike, Ali, and Eric share some technical difficulties, Jake almost finally gets an answer to what his mysterious car noise is, the gang shares woes of the Takata air bag recall and a very difficult Mazda B-Series truck, Covid brain fog occurs, there's a special care package for Eric, missed recall reports and deadlines, not enough staffing to get the jobs done, the (maybe) final Liability update, and ideas on how to deal with the summer heat. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Flame Throwers, A Phone Call From The Boss, and Ali's Worst Day Ever. Aug 12, 2022

Jake, Mike, Ali, and Eric talk about customers trying to dictate repairs, when personnel get fired and then rehired, Eric's trip to Phoenix, fixing other dealer's mistakes, standing behind your work, the Covid update, a much-needed tool room organizing, the importance of good documentation, a shop emergency, why it's important to know the product you sell, the frustration of having a lack of work or too much work, and Cheryl's little red Corvette. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Oh Canada, Bean Counters, and Mr. Spilly Pants. Aug 05, 2022

In this special episode, Jake, Mike, Ali, Eric, Kevin, and special guest Norm Glazier talk about the importance of not cutting holes in your own vehicle, proper write ups, being a contestant on "The Sammy Show", oil changes and maintenance, shop politics, how getting Covid sucks, side jobs, the Liability update 2.0, claiming actual time on repair orders, safety inspections, #garthwherearethebodies #ymh #yourmomshouse, we discuss Norm's affinity for creating art from scrap metal for @stovokor_metalworks, a bunch of shenanigans and tom foolery, and a couple of very special in-person Listener Mails! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Sultry Voices, Sketchy Trucks, and Is That a Volvo? Jul 29, 2022

In this titillating episode, Jake, Mike, Ali, and Eric discuss flirtatious Ali, after oil change "problems", the Mazda fuel pump recall fiasco, being stretched thin, taking time off, Mike's gentleman's weekend in Vegas, the Liability update, tipping performers, Jake's diminished capacity, winning the shit lottery, and a little homage to My Cousin Vinny. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Strong Drinks, Double Edged Compliments, and Mike's "Raise". Jul 22, 2022

In this strong beverage fueled episode, Jake, Mike, Ali, and Eric speak about playing manager, Jake's car troubles, handling heaters, taking responsibility, labor operations, constructive criticism and how and when to give it (or take it), lack of communication, Flat Rate Tech Podcast, trash removal struggles, an extreme number of tangents driven by alcohol, and Mike's horrible joke. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Breathalyzers, A Little Off The Top, and Mike Quits. Jul 15, 2022

In this episode, Jake, Mike, Ali, and Eric explore diverse topics such as Hannukah Harry, stupid customers, dead batteries, the late great Sir Sean Connery, trimming "rotars", making ends meet, removing yourself from the dealership, more tongue twisters, cartoons, lunch break rituals, appropriate compensation, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

My Muse, My Flame, and Mike's Gripes. Jul 08, 2022

In this emotionally charged-up episode, Jake, Mike, Ali, and Eric talk about shoes, Ali's raise, a slight bit of uncool, Miata owners, loaners and rental agencies, janitorial staffing issues, people who think they know everything, the importance of planning for the future, overextended budgets, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Going Karen, Constant Tension, and The Roach Coach. Jul 01, 2022

In this explosive and festive episode, Jake, Mike, Ali, and Eric discuss cleanliness, taking a break, respecting each other, Mike's dog Koa and a broken A/C unit, emergency vehicles, Eric's rechecks, getting locked in, Jake's car troubles, work ethics, bracelet explosions, other explosions, 4th of July explosions, and strange bathroom habits. Happy 4th of July everyone and stay safe! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Sausage Fingers, Aftermarket Warranties, and Get Every Tenth You Can. Jun 24, 2022

Jake, Mike, Ali, and special guest Rich Gold have exciting conversations about the proper way to eat Pop-Tarts, being "in the biz", lost time, dinosaurs, inflation, knowing your role, how "mechanically inclined" Jake is, rolling the dice, efficiency (redux), warranty times, and plenty of opinions on all of the above. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Schrodinger's Cat, Unions And Communism, and Burn Outs Next To Cops. Jun 17, 2022

Listen in as Jake, Mike, Ali, and special guest Eric Jennings talk about how cyclical the automotive industry is, used car gravy, "local clutch shops", losing your cool, knowing your worth, efficiency, how to get along with other employees, mechanics egos, many fun filled tangents, and a very special Listener Mail. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Employee Scuffles, I'm Talking, and Boobies! Jun 10, 2022

After a brief hiatus, the gang is back! Jake, Mike, Ali, and Eric bring you exciting subjects such as Mike's big secret, Womens wrestling, "technically experienced" customers, Ali's phone call to Eric, awkward conversations in traffic, people you want to strangle, Mazda A/C issues, door rates, Human Resources experiences, how NOT to make more work for yourself, TSBs that don't fix anything, telling customers to F*** off, Mike's new position, new writer woes, learning to take a chill pill, and lots of cross talk. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

C.O.C.'s, Flum-Float, and Just The Tips. May 27, 2022

In this tequila fueled episode, Jake, Mike, Ali, and Eric have hilarious conversations about electric turbos, wearing many hats, stolen cats, chasing the dollar, educating techs instead of educating the customer, wheeled chairs, sausage fingers, Jake gets a raise, how your day is dictated by your attitude, almost too many tangents, and a very interesting Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Stretch Farts, Mimsy, and Crack-ables. May 20, 2022

Jake, Mike, Ali, Eric, and special guest Will Tomczak have a grand old time as they dip into sensitive topics such as come-backs, rechecks, recheck time periods, "locally obtained parts", rich slobs, stopping certain things in the service drive, how important it is to clean your car before you bring it in for service, the non-existent "48 hour cool down period", purposeful obsolescence, an exploding tire, why you shouldn't trust the forums, Jetta owners, and how not every job can be quoted over the phone. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Getting Jake'd, Dieselgate, and Moths: The Crackheads of Nature. May 13, 2022

CustomerStatesPodcast.com for merch! Jake, Mike, Ali, and Eric bring you an interesting episode fueled by disgusting alcohol which induced divulgence into topics such as hanging up your stapler, asking for a raise, new vehicle inventory, Jake's bone to pick with Mazda Warranty, the "Rule of Two", flapping inside your ear, "The Great Flood", a unique Listener Mail, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

--- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Irish Wristwatch, Getting The Hose Off, and #6006. May 06, 2022

Even with multiple interruptions, Jake, Mike, Ali, and Eric bring you another exciting episode full of topics such as supercharged engine oil misconceptions, how Eric missed the fact that New Orleans IS actually in Louisiana, "catastrophic" Drive Mode Unavailable messages, Eric goes to school to get certified, tongue twisters, keeping secrets, Dick Drops and "Donald Ducking it" with sunburnt raisins, one key/two vehicles, ridiculous programming times, USB cords are indeed not chew toys, service drive road rage, and of course don't forget to send in your tongue twister voice memos!!! On a serious note, to anyone who needs help: reach out to someone or call the Suicide Prevention Hotline at 800-273-8255. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Several Heated Discussions, Magic [Mike} Keystrokes, and Burnt Frozen Hotdogs. Apr 29, 2022

In this tumultuous episode, Jake, Mike, Ali, and Eric argue over the proper time to say things, the numerous and insane Prior Approval hoops to jump through from the manufacturer, a satchel full of Richards, we impersonate each other, the super important reasons to follow ALL dealership rules and procedures ERIC!, delicious chicken and few company BBQs, lot damage, IT issues resolved (mostly), The Princess Bride, the great Shop Foreman Juggling Act of 2022, basic part number quizzes and the obvious arguments that followed, tech injuries and the ripple effect throughout the shop, nice customers, new slogans for our T-shirts, and of course Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Getting Rid Of Flat Rate, Socially Inept People, and Jake Asks A Car Question. Apr 22, 2022

Hold your collective pinkie's out for the wine fueled episode as Jake, Mike, Ali, and Eric talk about pay plans and pay structures, laundry list customers, safety issues and how manufacturers should deal with them, learning on the job versus learning at a trade school, parts ordering fiascos, know-how versus know-why, causing ripples at a corporate level, why your terrible story will result in a back-flag, warranty Electric Vehicle repairs and the importance of being certified to work on them, and some unique Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates Big thanks to Bruce Vayn for the amazing original music! Check him out: FB @Bruce Vayn, @brucevayn on IG, @bruce_vayn on Twitter, and email him for all your musical needs at brucesvayn@gmail.com

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Car-ma, IT Problems, and Ubering Miss Daisy. Apr 16, 2022

Jake, Mike, Ali, and Eric bring you topics such as everyone's disdain for Mondays, oil cap alignments, CASH 4 CLUNKERS, security updates from the parent company that disrupt normal operations, red sheet rechecks, a broken Miata, and an exploded Explorer. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Complimentaring, Eric Gets Towed, and Shop Fromage. Apr 08, 2022

Sit back and relax as Jake, Mike, Ali, and Eric walk you through the whimsical world of geographic locational awareness, the VW diesel scam, Over-The-Air Updates and the havoc they can wreak, lots of warranty and warranty admin talk, would techs make good parts people or warranty admins, does the volume of warranty repairs you dealer does depict the quality of the product, dealers not performing recalls, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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3 Shells, No Cap, and There's Always Lube. Apr 02, 2022

Jake, Mike, Ali, Eric, and special guest Dale Follett take you on a special journey through the forest of dealership life with stories of parts cannon-ers, glass coffins, customers who don't know how to use their vehicles, the "80% or less club", Frank Sinatra, TRAINING! Eric, Amish talk, Green House Gas Warranties, 131 slides of doom, everyone makes mistakes, a bunch of edits, big dealer vs small dealer slightly expanded, ruined birthday celebrations, and sooooooo many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Church Giggles, Jake Gets Humbled, and The General Lee. Mar 25, 2022

Happy one-year anniversary to us! And thank you to all of you, our listeners! Sit down with Jake, Mike, Ali, and Eric while they rejoice in fond memories of the previous year of podcasting, tell dad jokes, talk about plexiglass dividers, Jake's first Thermal Event, dealing with customers, how does the service writer to tech relationship work, Listener Poll results, ocular problems, how the customer's ignorance should not be covered under warranty, instant denial of the spontaneous combustion theory, helping customers who deserve it, Bingo Wings, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Never Challenge A Texan, Gas Prices, and ICB's. Mar 18, 2022

While Kevin and Isa play a loud game of Monopoly in the background, listen in to our special St. Patrick's Day episode, where Jake, Mike, Ali, Eric, and special guest Brady Weidebusch discuss topics like sloppy seconds, big dealer versus small dealer, JAKE CAN'T DRIVE STICK, the Satan's Blood Challenge expanded version, Sling Blade, shop morale and a failed Pizza Party attempt, pay scheduling, "working under the Shade Tree", blocking nine bays, "multiple dings in your brain", being a "professional Ford phaser replacer", and so so so many other things! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Four Techs, A Lubie, and A Liability Mar 12, 2022

Jake, Mike, Ali, and Eric bring you topics such as "Well, I read on the forums that...", black boxes and party packs, horrible jokes, three loose chickens, the Flat Tow Story update, Mike's cover was blown, topping off, annoyances, intentional misuse of the vehicle, breathalyzer interlock devices, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates The song "Hungry Like The Wolf" courtesy of The New Waves! Check them out on Spotify and Facebook!

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Get Miata Here!, Hot Air Intakes, and Dealer Drama Stories. Mar 05, 2022

Jake, Mike, Ali, Eric, and special guest Dustin Gelbard (an independent exotic car repair shop owner), crack themselves up with talk about difficult customers, how to pay your techs, customers who cannot accurately describe their vehicles problem, a trainee's finger, CSI scores (Customer Satisfaction Index), why Yelp is so horrible, feeling out customers, we get to know Dustin, let the listeners ask him questions, read the finalists for the Dealer Drama stories and announce a winner! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates The Song "I Melt With You" courtesy of The New Waves. Check them out on Spotify and Facebook!

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Atta Boy!, Some Edits, and Setting Customer Expectations. Feb 26, 2022

Jake, Mike, Ali, and Eric discuss Eric's mom, PDI rechecks, comebacks, full send Raptor noises, tall people in small cars, saying "Hoyaaaaaah!" to customers, the Equinox update, Mike gets worked up, See What I See systems, the whole "I know the owner" gimmick, tech handwriting, warranty stories, and workplace shenanigans. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates The song "Take On Me" courtesy of The New Waves! Check them out on Spotify or Facebook!

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Don't Smoke Your Car, Blocking The Service Drive, and Goodwill Mishaps. Feb 19, 2022

Listen along as Jake, Mike, Ali, and Eric bring you interesting topics such as Jake's bet with Ali, Jake's doorhandle story, Jake gets called out by a listener, stories about drugs and druggies, lots of acronyms, Ikea furniture, thicker than a snicker, kicking out "customers", how sometimes the problem has nothing to do with the vehicle, many tangents, and of course, Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates The song "I Ran (So Far Away)" courtesy of The New Waves! Check them out on Spotify and Facebook!

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"Lost Vegas" Drinks, No Edits, and Dale's Package. Feb 12, 2022

Buckle Up. In this episode, Jake, Mike, Ali, Eric, and sometimes Kevin talk about interesting and strictly car related subjects such as Eric's trip to Vegas, Mike's side job with Kevin doing lighting, Doug TV show references, and a porter named R2D2. Topics also include Flexing on Flex's, Raptoring a Raptor, another edition of "That's Not Warranty!", pay to play diesel, how Dale Follett of Twisted Builds LLC continues to shock and amaze us, and of course, many tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates The song "White Wedding (Part 1)" courtesy of The New Waves! Check them out on Spotify and Facebook!

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Ever Since Ya, Keith, and Harry Potter Fandom. Feb 05, 2022

For the 50th episode, Jake, Mike, Ali, and special guest Nastasia Dodd bring you exciting new things such as Dealership Drama, Pharma Ford, teaching a man to fish, end of day rushes, odd noises, another flat tow victim, playing pranks on Mr. Ugga Dugga, corporate vs franchise, consumer power vs dealer power, Eric phones home, rental car talk, many tangents, and of course, Listener Mails! The song "Hungry Like The Wolf" courtesy of The New Waves! Check them out on Facebook and Spotify! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Recalls, Oil Geyser, and Surprise! Jan 29, 2022

Jake, Mike, Ali, Eric, and special guest Kevin Waters bring you topics such as staying late to meet a promise time, training, recalls, flat towing your vehicle improperly, how not to do an oil change, a special surprise for a special someone, maybe too many tangents, and of course Listener Mail! The song "The Metro" courtesy of The New Waves! Check them out on Facebook and Spotify! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Cranking Out Hours, Too Much Booze, and That's My Purse! Jan 22, 2022

In this intoxicating episode, Jake, Mike, Ali, Eric, and the host of Flat Rate Tech Podcast consume adult beverages, talk about employee dedication in inclement weather, interesting interior design motifs for cars, gun talk, tech to warranty admin relations and tech to service advisor relations, overweight service managers, tons of horrible customer and car stories, and of course, Listener Mail! The song "Turning Japanese" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Tech Retention, 11 Pack Of Beer, and The Great Muffler Debate Jan 15, 2022

In this revved up episode, Jake, Mike, Ali, and Eric discuss cowboy hats, wardrobe malfunctions, customer surveys, attempted thefts, more back ordered parts, the seat cover story update, Kevin's "special" drink mix, good ideas on how to retain and reward techs, fire mapping, "The Great Muffler Debate", and of course, many tangents! The song "I Ran (So Far Away)" courtesy of The New Waves! Check them out on Facebook and Spotify! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Long Waits, Technical Talk, and Mike Got Stuck. Jan 08, 2022

Listen in as Jake, Mike, Ali, and Eric reiterate why customers should not work on their own cars, unreasonable reasons to have to wait for your vehicle to be repaired, a question is posed to Eric, we get interrupted by other Ali and then Kevin, talk about rechecks, dead batteries, Mike's off-roading story, and of course, many tangents! The song "Take On Me" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Happy New Years, All The Dangers, and The Gift Exchange. Jan 01, 2022

Happy New Years! Jake, Mike, Ali, Eric, and Kevin pull out all the stops for the last episode of 2021. With talk of over-privileged children, coupon customers, accused lot damage, most dangerous shop experiences and practices, our holiday gift exchange, and of course, many tangents, this is an episode you surely will not want to miss! The song "White Wedding (Part 1)" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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A Very Covid Christmas Special ft. Many Tangents Dec 25, 2021

On this interesting episode, Jake, Mike, Ali, Eric, and special guest Kevin Waters profusely apologize for technical errors, wish Jake a Happy Birthday, discuss Extended Service Plans in more detail, talk about Covid and all that goes along with it, work Holiday Parties, Eric's crazy van engine oil leak story, stupid customer concerns, weird holiday traditions, an apologetic customer, more dad jokes, Southern California Winter, and of course many tangents. The song "Voices Carry" courtesy of The New Waves! Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Don't Yuck My Yum, Karma, and Mike Was Wrong. Dec 18, 2021

Listen as Jake, Mike, Eric, and Ali discuss things such as the elderly and shuttle driving, horrible Dad jokes, shout out Listeners who win money, provide us with drinks and advice, a record breaking Warrranty Claim, so many tangents, and of course, Listener Mail. The song "I Melt With You" courtesy of The New Waves. Check them out on Spotify and Facebook. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Mic'd Up, Working From Home, and An Interesting Paint Job. Dec 11, 2021

Jake, Mike, Ali, and Eric take you on a wild journey with more crazy customers, a customer induced shudder concern, ripping off the elderly, the continuation of the riveting "Documentation Rock" story, an update to the "Bronco Noise" story, discussing the wild paint scheme choices of some people, and as always, more tangents than we can handle. The song "Take On Me" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Drop The Plug, Change The Gap, and Cat Puns. Dec 04, 2021

Jake, Mike, Ali, Eric, and special guest Will Tomczak discuss stupid Technical Service Bulletins, the "Documentation Rock", broken cars that keep on breaking, IT, a cat-astrophe in the engine bay, and a very frustrating situation involving a brand-new Ford Bronco and an unresolved noise concern. The song "Hungry Like The Wolf" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Wind Damage, Never Trust Someone Else's Diagnosis, and Going The Extra Mile. Nov 27, 2021

With Kevin Waters back on the board, Jake, Mike, Ali, and Eric take you through a literal whirlwind of fallen light poles and lot damage, multiple customer no-no's including how to lose Mike's attention in less than 6 words, why you should always double check the basics, and the announcement of who won the next "Ask A ______" segment! The songs "I Ran (So Far Away)" and "Turning Japanese" courtesy of The New Waves! Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Smells Like Burnt Clutch, Counteracting The BS, and Tiny Hands. Nov 20, 2021

Catch up with Jake, Mike, Ali, and Eric as they discuss things like more idiot drivers, pride (or lack thereof) in your work, how one person's negative attitude can bring the whole shop down, why sometimes bigger isn't always better, many tangents and interruptions, and of course Listener Mail! The song "The Metro" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Friend Friends VS Work Friends, F**k Cancer, and Stress. Nov 13, 2021

Jake, Mike, Ali, Eric, and special guest Sean Lifter tear into subjects like the difference between work friends and actual friends, why it's important to read all available signage before parking, death by F-150, how having no internet and no phones equals no work, nicknames and how hilarious they can be, we learn more about Sean, and of course Listener Mail! We also introduce our new line of stickers, which in addition to the #SellTheBell, make great stocking stuffers! The song "White Wedding (Part 1)" is courtesy of The New Waves, check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Extended Service Plans, No Pizza For You, and Ask A Salesman! Nov 06, 2021

Sit back and relax as Jake, Mike, Ali, Eric, and special guest Will Gaddie bring you popular and controversial subjects such as Extended Service Plans and their importance, an explanation of a "Bird Dog" from a man who knows, why you shouldn't let your kids dictate the repair direction on their vehicles based on some "mechanic's" input, a hilarious new segment called "Ask A Salesman", and of course, a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Halloween Spook-tacular Episode, Warranty Talk, and Many Drinks. Oct 30, 2021

Happy Halloween Witches!!! In our Halloween Special, Jake, Mike, Ali, and special guests Eric Montenegro, Sam Sheldon, and Nastasia Dodd not only dress up in costumes, but also carry on in the tradition of Customer States... with talks about tech-line bullshit, paranormal activities with cars, spooky warranty things you didn't know you needed to know, we learn about our new special guests, poll updates, Listener Mail, and of course, many tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Raptors, Predatory Tows, and Bad Manufacturer Designs. Oct 23, 2021

In this episode, Jake, Mike, Ali, and special guest Eric Montenegro apologize for a "tech-nical failure", talk about another interesting "customer states" story, shout out Brandon, Jake boasts about selling a car, another poll update, bad manufacturer designs and how the dealership gets blamed for it, how vicious tow companies can be, #SellTheBell, and of course, new Listener Mail. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, YouTube by searching Customer States… Podcast, and help support us at Anchor.fm/customerstates

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Friday F***ery, The Angle Master, and TikTok Sensations. Oct 16, 2021

Jake, Mike, Ali, and special guest Eric Montenegro bring you various subjects such as thoughts and opinions on rollin' coal, performing side jobs at work, when used-car sales insists on buying a non-smog compliant, highly modified vehicle, even after you tell them to get rid of it, a true "Customer States..." story about a car that started driving itself, a true tale of why it's always important to follow basic diagnostic repair methods, poll results from previous episodes, and more Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, YouTube by searching Customer States... Podcast, and help support us at Anchor.fm/customerstates

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Fuel Tank Expectations, Oh My Word!, and The Piss Incident. Oct 09, 2021

Jake, Mike, Ali, and special guest Dale Follett talk about all sorts of ridiculous fuel tank expectations, the "my buddy can do it cheaper" complex, close enough is not good enough for brakes, how Jake got a raise, we all learn about Dale Follett and TwistedBuilds.com and all his projects, having fun for cheap, Dale asks the gang a follow up question to their First Car Stories, and be sure to watch the YouTube video to see how we accepted a listener's "Shotgun Challenge". Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or pictue, or to get your very own #SellTheBell! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, and help support us at Anchor.fm/customerstates

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Whole Hog Or No Hog, Built Versus Bought, and a Joke. Oct 02, 2021

Jake, Mike, Ali, and special guest Ray Moon from El Ranchito Taco Shop bring you an interesting episode with a special new introduction, free drinks, delicious El Ranchito tacos, the mentor's point of view, the importance of staying certified and incentives for doing so, close calls with Joe, Jake being sick (in the head), learning about Ray and a shout out to Mike and Ray's UTI buddies, the importance of checking your fuel gauge, and a couple teases about upcoming episodes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or pictue, or to get your very own #SellTheBell! Check out our website at www.CustomerStatesPodcast.com! Find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, and help support us at Anchor.fm/customerstates

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Crystal Ball Powers, Talking With Trainees, and Medical Cocaine. Sep 25, 2021

On this episode of Customer States...: Jake, Mike, and special guests Eric, Andrew, and Rudy bring up subjects such as used cars, Mord/Fazda issues, prioritizing work, Lexus's are just fancy Toyota's, Jake's need to count drinks, Fast And The Furious jokes, Andrew and Rudy's background and connection to Mike, an update on a prior story, soooo much phrasing, a shout out to some good folks in Texas, and of course Listener Mail including regional words and phrases. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com, find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, and help support us at Anchor.fm/customerstates

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Horrific Workplace Injuries, FREEBIES, and Where Is The Service Drive? Sep 18, 2021

The gang is back! Join Jake, Mike, Ali, and Kevin as they talk about rentals, the Quicklane training fiasco, terrible workplace accidents, trying to do good deeds, FLASH lights and Maui Jims, arriving, #SellTheBell, customer cattle guards, chewing gum oil due to Covid, fantastic transitions, and Old Guys Rule shirts tucked into jean shorts with New Balance shoes. Check us out on Spotify, Apple Podcasts, IHeartRadio, YouTube and many other streaming platforms! Email us at CustomerStatesPodcast@gmail.com, find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram @Customer_States, and help support us at Anchor.fm/customerstates...

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Dedicated Workers, Mike's Crazy Customers, and Jake Gets Burned. Sep 11, 2021

Jake, Mike, Ali, and special guest Keir Sole discuss the importance of looking at the work schedule for a holiday, cleaning up back-logs of work, some more wild "customer states" stories, the horrible sad worst case scenario truth of multi-point inspections, and a little bit of poking fun at Jake. Get your very own #SellTheBell! Check us out on Spotify, Apple Podcasts, IHeartRadio, YouTube and many other streaming platforms! Email us at CustomerStatesPodcast@gmail.com, find us on Facebook at Facebook.com/CustomerStatesPodcast, Twitter and Instagram at Customer_States, and help support us at Anchor.fm/CustomerStates...

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Folded Glass, More Shop Talk, and Special Guest Eric. Sep 04, 2021

Jake, Mike, Ali, and special guest Eric Montenegro bring you hilarious new tidbits straight from another exciting week in the Automotive Industry! With subjects like UPS uh-ohs, management woes, more customer no-nos, gas vehicle no-gos, and more Listener Mail, you won't want to miss out on this fantastic episode! Visit our website at CustomerStatesPodcast.com, find us on YouTube by searching Customer States... Podcast, see our pictures and videos at Facebook.com/CustomerStatesPodcast, and email us with your Listener Mail, voice memos, or to get your very own #SellTheBell at CustomerStatesPodcast@gmail.com!

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New Beginnings, The Last Ugga Dugga, and More Crazy Customers. Aug 28, 2021

For the first episode of season two, Jake, Mike, Ali, and Kevin bring you exciting new things such as our new YouTube channel, our new website, the possibility of video, and your favorite things like wild customers, unruly techs, and hilarious new Listener Mails. Check out our website at CustomerStatesPodcast.com, visit our YouTube channel at YouTube.com/CustomerStates...Podcast, and as always, purchase your very own #SellTheBell and email us your listener mail at CustomerStatesPodcast@gmail.com. Thanks for listening, and don't forget to reach out to us!

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Customer States... Best Of: Season One Aug 21, 2021

As Jake, Mike, Ali, and Kevin get set up for Season Two, enjoy your favorite bits and segments from your favorite podcast! Season Two brings many new and exciting things that we can't wait to share with you! Continue to send us your stories and topic ideas to CustomerStatesPodcast@gmail.com, and don't forget to grab your very own #SellTheBell!

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The End Of An Era, Friday The 13th, and A New Hope. Aug 14, 2021

To cap off Season One, Jake, Mike, Ali, and Kevin talk about the mass-exodus of technicians and how that affects the world, prioritizing work and how you should probably start doing that, some more on air hot sauce shenanigans, automotive industry news, a special redemption update, and more Listener Mail! As we transition to Season Two, don't stop sending us suggestions for topics or ideas for new games and pranks! CustomerStatesPodcast@gmail.com is also how you can get in touch with us for your very own #SellTheBell!

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[In]Appropriate Uses For Ketchup, Please Be Yourself, and Some Technical Difficulties. Aug 07, 2021

In Episode 20, Jake, Mike, Ali, and Kevin pontificate on subjects such as workplace confrontations and games, how many "Y's" are too many, Emojis in names, more Covid talk, being comfortable at work and dont always try to fit in, menu pricing for services and upsells, Ali does more impersonations of the Vice President, and #SellTheBell! Grab yours today by emailing CustomerStatesPodcast@gmail.com or visit FaceBook.com/CustomerStatesPodcast.

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Hands at 10 and 2, Handicapped Frogger, and Special Guest Sean. Jul 31, 2021

Jake, Mike, Ali, and special guest Sean take you on a wild journey with topics including why you should hold on to the steering wheel while driving, wheel chair accidents, the concept of vacations, a creative way to write a repair order story, and of course some listener mail! Please help us support our dear friend Seal Lifter with his cancer treatments. Visit GoFundMe.com and search for Sean Lifter. And as always, send your questions and comments, and help support us at CustomerStatesPodcast@gmail.com.

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Shocking Discussions, Interrupting Jake, and How To Get Sent Home From Work. Jul 23, 2021

This week, Jake, Mike, Ali, and Kevin discuss High Voltage Battery Vehicles, why it's important to get and stay certified, an interrupting cow MOOO!, a failed attempt at explaining warranty to Kevin, poorly managing time while talking about time management, a baker's dozen of tangents, a new topic called "News", and listener mail. And thanks to listener Avery for this weeks drinks!

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Departmentalized Dealerships, Jake Spills on the Couch (again), and Special Guest Eric. Jul 17, 2021

Jake, Mike, Ali, and Kevin talk about crying at the dealership, Ali's stray dog story, factory installed spiders, cold calling customers, visiting other dealerships, playing by the rules, quality check processes, and new lister mail! Thanks for stopping by Eric! And pick up your very own #SellTheBell by emailing us at CustomerStatesPodcast@gmail.com!!!!

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Jake Vents About New Management, Trash Pandas, and The Happy Door. Jul 10, 2021

Jake, Mike, Ali, and Kevin go over topics including new management wearies and woes, caged Miata's, managing customers' expectations, inconvenient shop meetings, educating the customer, plenty of call backs, how you've never thought about what your workplace door is actually feeling like, calling out Sam to join in the conversation, residual art herpes, and chicken for dinner. Check out Dale Follet of Twisted Builds Podcast and Twisted Builds, LLC at www.TwistedBuilds.com.

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#SellTheBell, Pizza Parties, and Listener Mail. Jul 03, 2021

Jake, Mike, Ali, and Kevin officially introduce #SellTheBell, discuss thoughts on dealership sponsored food events, and read through a backlog of listener mails. Get your #SellTheBell by emailing CustomerStatesPodcast@gmail.com. And please show your support for our great friend Sean Lifter at his GoFundMe.com page.

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Yet Another Table Read, Transportation Damage, and A Special Guest Brings Drinks! Jun 26, 2021

In Episode 14, Jake, Mike, Ali, and Kevin (in the heezzy) perform another table read of an Earl Ramsey original, talk about helping local dealers, how much we love body shops, how long your car will last, E-Waste disposal techniques, Baymates, and light bulb moments. All this fueled by our special guest who brought drinks! Thanks Ivanka!

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Friday The 13th Episode, Stress Relieving Tactics, and The World Opening Up. Jun 19, 2021

Jake, Mike, Ali, and Kevin talk about how we all deal with the stress of our industry, your family "mechanic", door bells and dogs, #SellTheBell, exercising the sound board keys, and much more! Don't forget to email us at CustomerStatesPodcast@gmail.com with all your stories and comments!

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A Superior Sound (Board), On Location With Satan's Blood, and Even More Tangenting. Jun 12, 2021

Jake, Mike, Ali, and Kevin talk about rousting the homeless and having a shitty Friday, Jake shows off his Google Translate skills, what happens when you send her too hard and bust your rear end, Kevin's big... smile, more poop jokes, SNACKS, a substantial feel when you put it in your mouth, #SellTheBell, new baby equals new carpet, and a special shout out to Raymond and the El Ranchito Taco Shop in Lake Elsinore, California!

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Another Interesting Table Read, A Perfect Appointment System?, and A Bigger Slammer(#SellTheBell). Jun 05, 2021

Join Jake, Mike, Ali, and Kevin as they traverse into topics including proving that 70% tangents still equals 100% content, double fisting beverages, Metric to Standard (Measurements of Freedom), Emily, loaner vehicles, training in Policy and Procedures and why you still can't get points for that, are oil changes expensive, how every time you remove a panel another squeak becomes, and habitual line steppers. Contact customerstatespodcast@gmail.com to get your #SellTheBell today!!!

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An Interesting Table Read, So Many Red Flags, and The Initiation May 29, 2021

Come join Jake, Mike, Ali, and Kevin as the probably mispronounce names and places, ask you to clean out your cars, discuss favorite pens and new equipment hassles, #SellTheBell, strange herbal odors in customers vehicles, and then dive tongue first into a fiery evil demon that has shapeshifted into a hot sauce. Listen all the way until the end to hear the unedited reactions to this wild inferno in our mouths. Help support our quest for better recording equipment by visiting Anchor.fm and search Customer States... or find our PayPal at CustomerStatesPodcast@gmail.com! And don't forget to write in, comment, like, and share! Thanks for listening!!!

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Shenanigans, Bennigans and Bubble Gum, and Have You Seen My Stapler? May 22, 2021

Jake, Mike, Ali, and Kevin canvass subjects such as gas lighting squeaky chairs, phallic water containers, friendship pagodas, more Trailer Park Boys references, smoking out with James Bond, Hot Or Not? categories, ghost flames on Mike's Truck, and Kevin drops some truth hammers. Help support our quest for better recording equipment by visiting Anchor.fm and search Customer States... or find our PayPal at CustomerStatesPodcast@gmail.com! And don't forget to write in, comment, like, and share! Thanks for listening!!!

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Extra Mediums: Kevin's First Car Story May 14, 2021

Kevin's first car story.

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Extra Mediums: Ali's First Car Story May 14, 2021

Ali's first car story.

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Extra Mediums: Jake's First Car Story May 14, 2021

Jake's first car story.

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Extra Mediums: Mike's First Car Story May 14, 2021

Mike's first car story.

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Hodor Helps With IT Problems, Support Staff Shortages, and A Few Good Shout Outs. May 08, 2021

In Episode 8, Jake, Mike, Ali, and Kevin talk about IT problems, various things you're tasked with that don't fall under your job description, the NOVA documentary series theme song, more Jake-isms, getting PUNK'D by Ashton Kutcher, a raw read for a sponsor, an exciting announcement about our new extra medium segments, and how to help our great friend Sean Lifter and his family by supporting his GoFundMe to help with his cancer treatment.

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Month End on a Friday, A Noble Story, and An Uncomfortable Burning Sensation May 01, 2021

This week, Jake, Mike, Ali, and Kevin talk shop about Space Ship noises, interesting personnel from iconic Pixar movies, nature's thermal events with visual effects, what to do with bagel chips and ranch, new listener mail, Kevin talks shit about microphones, and much more!

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Retiree Road Test, Salty Yelpers, and a Half A Mouse Tale. Apr 24, 2021

This week on Customer States... Jake, Mike, Ali, and Kevin deliberate about bringing mandatory State Safety Inspections to California, celestial events, Mom and Pop hardware stores, lot damage to cars and personnel, CSI scores, why you probably shouldn't work on your own vehicle, and much more!

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Thermal Event With Visual Effects, Tech-asaurus Rex, And Do You Even 4x4 Bro?! Apr 19, 2021

In this episode of Customer States..., we discuss our recent Mojave trip, Kentucky Fried Jeeps, the sales department (sorry everyone), different types of alcohol we are drinking, a sad single wilted leaf, and much more!! And thanks to listener Rex! --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

TRULY A Lemon, A Crazy Amount Of Years On My Ass, And Maybe Sam Elliott?? Apr 09, 2021

In this informative episode of Customer States... We discuss topics such as: Luxury adjacent vehicles, bump sticks and drift angels, the forbidden texts and normal operating conditions, and making good money for stupid things. --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Rippin’ and Dippin’, Ugga Duggas, and Cranberry Institute Apr 04, 2021

In this episode we discuss the performance aisle at your local parts store, fishing in your cylinders, appointment times, and negotiating with customers. --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Introducing: Customer States Apr 04, 2021

Trailer --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Bun Buns and Warranty Fun Funs Mar 27, 2021

This week we talk about a meeting with warranty fairy tale stories, mystical bunnies, and a special tribute. --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

Magic Carpet Ride, Debbie, and the Abduction Mar 22, 2021

In this pilot episode of Customer States: Jake, Mike, and Ali take you on a ride through the ups and downs of the automotive industry. Be sure to follow, like, and subscribe Twitter: @customer_states Instagram: @customer_states Facebook: Facebook.com/customerstates --- Support this podcast: https://podcasters.spotify.com/pod/show/customerstates/support

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