Communications. Transformed.

Time Management Hacks for Business & Life Nov 14, 2019

Do you ever think to yourself, “This meeting could have just been an email.”

It’s a common occurrence in the workplace: meetings that could’ve been emails, emails that could’ve been chat messages, daily interruptions that aren’t necessary at all.

And forget about productivity once you finally make it home, especially if you are a parent.

To help us with this time management conundrum, we interviewed Julie Morgenstern, organization and productivity consultant, speaker and author of Time to Parent.

In this episode of Communications. Transformed., we discuss:

Building a culture of organization and time management in your company
How to keep you and your employees motivated throughout the day
Productivity tricks for the in-office and at-home workers
Making the most of our time at home with loved ones

How to Be Extremely Productive Oct 24, 2019

Everyone wants to be more productive. With so much content out there on productivity, how do you know you’re getting the best advice?

Bob Pozen, Senior Lecturer at MIT and the author of Extreme Productivity, shares with us several practical tips on improving our productivity.

He discusses:

How to manage large projects effectively
Combining productivity and collaboration
How to host effective meetings

Maximizing Your Personal Productivity: How to Become an Efficient and Effective Executive (Details and sign up for the 2020 course at https://link.8x8.com/2pQF6da)

The 2 Things You Need to Know to Move Your Contact Center to the Cloud Oct 17, 2019

As your organization grows, you’re faced with a host of challenges.

In addition to things like having enough office space, developing a solid onboarding plan, and making sure your company culture is maintained, one of the most important elements is your network.

What does it take to move your business, specifically your customer support centers, to the cloud?

On this episode of the Communications. Transformed. podcast, we sat down with Josh Adler, a Business Analyst at Collette Travel, to talk all about:

What it takes to move a contact center to the cloud.
What are the most important things to get right in order to make the transition a smooth one for everyone involved?
How is AI and machine learning going to play a role in the customer contact center moving forward?

24: How Customer Experience Can be Your Key Differentiator w/ Dan Gingiss Jun 27, 2019

This is probably the only podcast that’s ever been interrupted by the national anthem.

Why? Well, for this episode of ‘Communications. Transformed.’ I sat down with Dan Gingiss to talk about customer experience — at the Wrigley Field Rooftops during a game.

Dan is international keynote speaker, customer experience consultant, author and co-host of the ‘Experience This' podcast. He came on the show to share his expertise about all things customer experience.

23: 5 Enterprise Communications Tech Trends on the Horizon w/ Beth Schultz Jun 18, 2019

We sat down in Chicago with Beth Schultz for an action-packed interview about the coming technologies in enterprise communications.

Beth is the Editor of No Jitter, a leading publication on enterprise technology. She’s also the Program Co-Chair of Enterprise Connect and the upcoming conference Workplace Connect produced by UBM Tech.

On this episode, she dives deep into 5 huge trends she sees coming to enterprise communications including video, speech analytics and collaboration. In addition, host Randy Ksar asked a few rapid-fire questions to get to know Beth’s background and hobbies a little more.

22. 3 Key Technologies that Drive Peak Performance of Your Contact Center w/ Martin Tracey and Kay Phelps May 21, 2019

Which tools do your contact center agents need to access to provide the best customer experience? What are the latest innovations in the contact center technology realm that will drive peak performance?

On this special episode, 8x8 Contact Center expert Kay Phelps and CEO of LANtelligence, Martin Tracey share insights on how 3 key technologies can drive peak performance of your contact center.

You will learn how artificial intelligence (AI), speech analytics and agent enablement tools can boost both efficiency and effectiveness. Discover how to leverage these technologies to improve performance and boost your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) scores. The conversation is moderated by Mike Aoki, President of Reflective Keynotes.

21. Building a Collaborative Culture w/ Amelia Generalis, SVP HR & Workplaces at 8x8 May 12, 2019

Bring your best. Leave nothing behind.

On this special episode of Communications. Transformed., host Randy Ksar sits down with Amelia Generalis, SVP of Human Resources and Workplaces at 8x8, to talk about the collaborative culture at 8x8 and what it takes to find success as individuals who choose to bring their best to work day after day.

20. Deep Dive into Analytics and AI for the Contact Center w/ Vijai Gandikota and Ryan Morrissey of 8x8 May 02, 2019

On this episode of ‘Communications. Transformed.’, host Randy Ksar chats with Vijai Gandikota and Ryan Morrissey from 8x8. Vijai and Ryan take a deep dive into analytics and AI for the contact center. They explain not only the obvious importance and benefits these features bring to a company, but how the 8x8 Contact Center solution can provide workflows and reporting to enable the best use of the data.

19. How the Future of Tech Will Impact the Customer Experience w/ George Maldonaldo, CEO of CIT Solutions Apr 22, 2019

Are you looking to tech to better your process or your customer?

With the pace of digital transformation and new tech increasing day by day, it can be easy to get caught up in the latest trend without considering how it can be used to better your customers, not just your own business.

On today’s episode of Communications. Transformed, we hear from George Maldonado, CEO of CIT Solutions in Miami, FL. He shares his view of what new tech is on the horizon and its impact on providing the best customer experience possible.

Unified Communications and the User Experience: How The Monaco Group is Bringing Digital Transformation to Their Customers Apr 11, 2019

It all comes back to user experience.

Visibility, connectivity, and reliability are all core to a positive user experience.

Joe Monaco and Sal Miglino of The Monaco Group are passionate about ensuring their customers have the right products, at the right price, with the best support possible. And that’s only achievable through a unified communication system and working to see digital transformation in customers who haven’t been able to keep up.

Join us for this great episode as Joe and Sal share how The Monaco Group are changing the user experience game and be sure to listen in for Joe’s surprise twist answer to Randy’s rapid fire questions.

17. Migrating from On-Premise PBX to the Cloud w/ Town Fair Tire and Silver Peak Apr 04, 2019

Your PBX is slowing you down.

An on-premise PBX is often unreliable--not just in terms of the inevitable outage, but in the costs associated with frequent and necessary upgrades and dwindling spare parts as the industry starts to embrace the soft phone.

On today’s podcast, we share a previously recorded conversation between Reza Kamran, cloud communications specialist, Michael Barbaro, Senior Vice President, Town Fair Tire and Dennis Beckus, Vice President IT at Silver Peak, Inc.

You’ll hear two real world examples of companies who migrated from legacy on-premise PBX to cloud communications, including the challenges faced, the evaluation process and the benefit gained.

16. Moving to a Cloud-First Communications Strategy w/ Kevin Dunn, CIO/CISO, US Retirement & Benefit Partners Apr 04, 2019

More features, better security, lower costs.

Is there anything digital transformation can’t do?

On today’s podcast you’ll learn the driving trends in Unified Communications as a Service and Contact Center as a Service and hear how a forward thinking, innovative leader successfully implemented his company’s digital transformation.

Kevin Dunn, CIO, CISO of US Retirement & Benefit Partners shares their success story of how they integrated applications, enabled remote workers and empowered both administrators and users to easily manage their platform.

Enjoy the podcast!

15. Banking on Business Continuity w/ Thomas Hill CIO of Live Oak Bank Apr 02, 2019

On today’s podcast, we share a previously recorded conversation between Tim Richter, contact center specialist, and Thomas Hill, CIO of Live Oak Bank. Live Oak Bank is an innovative, technology enabled virtual bank. They are also the largest SBA Lender in the country.

Thomas shares a real-world example of Unified Communications as a Service and its benefits. He also discusses the steps his company took to move to a full cloud technology strategy. Lastly, Thomas shares how Live Oak Bank used this strategy to preserve business continuity during a full disaster recovery.

14. #EC19 - Meet Poly w/ Shawn Puddester & Clint Edwards Mar 21, 2019

At #EC19, the Plantronics and Polycomm teams announced a new company name, Poly. We chatted with Shawn Puddester and Clint Edwards to learn more about who the new Poly is, why the cloud is important in their communications products and a few rapid-fire questions #EC19 style.

Guests:

Shawn Puddester, VP, Global Service Providers, Poly
Clint Edwards, VP SA, Global Cloud & Service Provider Solution Group, Poly

13. #EC19 Day 2 - Interviews w/ John DeLozier, 8x8 & Erik Bishop, Recon Solutions Mar 20, 2019

We wrapped up Day 2 of #EC19 with conference takeaways from John DeLozier, VP Channel at 8x8 and channel partner Erik Bishop, Managing Partner, Recon Solutions LLC.

12. #EC19 Day 2 Recap - Interviews w/ Bryan Martin, 8x8 and Greg Meyer, iCruise Mar 20, 2019

Day 2 at #EC19 we chatted with great guests about their experience at #EC19 and how communications have transformed their business. Guests included: Bryan Martin, Chairman of the Board and CTO at 8x8 Greg Meyer, VP of Revenue Management, iCruise / WMPH Vacations

11. Live at Enterprise Connect: Day 1 Recap Mar 18, 2019

We've brought the Communications. Transformed. team to Orlando, FL where we're podcasting live from the Enterprise Connect conference. Today, we chat with Vik Verma, CEO of 8x8, who shared his insights on communication, collaboration, and the future, as well as Will Simons, Director of IT at Movement Mortgage, who gave his perspective on the need for real-time communication. Tune in and subscribe to be the first to hear the latest trends and insights direct from #EC19!

10. NRF 2019 Recap & Retail Trends w/ Carl Boutet Jan 24, 2019

On this episode, we get a recap on the retail conference NRF 2019 from 8x8’s David Chase and 8x8’s Randy Ksar continues his interview with retail strategist Carl Boutet. They cover how retailers can motivate customers to walk into a store, innovative in-store experiences, and the future of retail management at McGill University in Canada. Listen and tweet @8x8 with your questions.

09. Make Your Mom Proud with Customer Experience Best Practices from Jeanne Bliss Jan 10, 2019

On this week’s episode, we chat with Jeanne Bliss, the customer experience pioneer and CEO of Customer Bliss, about crafting extraordinary customer experiences. Jeanne pulls from her expertise to discuss how C-suite executives can drive the customer experience, tips for businesses to create a culture of customer success, which KPIs you should focus on and more. Tune in!

08. From Extinct Stores to the Phygital Age, Our Year End Retail Insights and Predictions w/ Russ Chadinha and Carl Boutet Dec 20, 2018

On this episode, host Randy Ksar looks back at the world of retail in 2018. From the extinction of treasured stores to the blurring of the physical and digital retail space, guests Russ Chadinha and expert Carl Boutet, share their highlights of the year that was and provide some intriguing insights on what retailers need to know to thrive in the new year.

07. How Digital Transformations are Creating Innovative Businesses w/ Giancarlo Di Vece Nov 29, 2018

On this week’s episode, host Randy Ksar chats with Giancarlo Di Vece, President at Unosquare, about all things digital transformation. From the changing role of technology in business operations to the need for input and ideas from the people who work with the products, Giancarlo gives fantastic insight on rolling out a successful digital transformation in your own business. Tune in!

06. Transforming the Customer Experience in Healthcare w/ Expert Mark Beckner Nov 16, 2018

We’re talking how to implement new technology within the healthcare industry on this week’s episode of Communications. Transformed. Our guest is Mark Beckner, Principal at Inotek Consulting Group. Mark is an enterprise solutions expert and tells us what to look for in CRM solutions and the importance of customer-centric technology.

05. Open Source Best Practices For Your Business w/ Jitsi’s Emil Ivov Nov 07, 2018

Part two of two, this episode is the final installment of Randy’s chat with Emil Ivov, Founder and Project Lead at Jitsi. Listen in as they discuss the top challenges businesses have with open source technology and how to overcome them. Stay tuned for the end of the episode as Emil gives some surprising answers to our rapid-fire questions!

05. Meet Jitsi, the Open Source Video Communications Technology w/ Emil Ivov Nov 07, 2018

On this episode, our host Randy chats to Emil Ivov, Founder and Project Lead at Jitsi, an online community that offers multi-platform, open source video conferencing solutions. Emil talks about how Jitsi got started and why open source has been the cornerstone of their success. Tune in now for part one of this two-part episode.

04. Using Data Visualization to Showcase Insights For Improving Your Business w/ Dr. Kristen Sosulski Oct 25, 2018

On this episode of Communications. Transformed., we learn the nuts and bolts of data visualization from NYU Stern Associate Professor, Dr. Kristen Sosulski, who literally wrote the book on it. Listen in as Dr. Sosulski explains how to make data visualization accessible to anyone and why you should start using it today.

03. What Retailers Need to Know to Stay Relevant with Consumers And Lower Costs w/ Russ Chadinha Oct 25, 2018

We’re back this week with Russ Chadinha, Director of Solutions Marketing here at 8x8. Russ dives headfirst into a few ways that retailers can lower their communications costs and also gives his top tips for what to look for in a provider to make sure you’re getting the best service and products possible. Tune in!

02. How Using Augmented Reality Can Improve Customer and Employee Experience w/ Bang and Olufsen Oct 11, 2018

We head across the pond to our London office for this great interview with Simon Silva, Global Retail and Customer Experience Manager for Bang and Olufsen. Simon shares with us the incredible things they are doing with AR to change the customer and employee experience. Tune in!

01. The Challenges Facing Retailers in the New Communication Landscape w/ Russ Chadinha Oct 04, 2018

Randy Ksar, Senior Social Media Manager at 8x8, and host of the Communications. Transformed. podcast talks with his colleague, Russ Chadinha, Director Solutions Marketing at 8x8 on the challenges retailers are facing.

The Future of Enterprise Communications w/ Randy Ksar Oct 04, 2018

Randy Ksar, Senior Social Media Manager at 8x8, and host of the Communications. Transformed podcast talks about how this podcast will help businesses grow their employee and customer experience through engaging guests and authentic conversations.

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