CIO Talk Network Podcast

Latest Episodes:

Managing Cloud to Manage Itself Jun 07, 2018

Show notes

Cloud makes it easy to run a business but handling it can be complex due to its dynamic nature. How can we make it easier to optimize related cost, usage, performance, security, and availability? And how can it all be automated such that the cloud manages itself?

Guest 1: William Fandrich, Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan

Guest Bio: https://www.ciotalknetwork.com/contributor/william-fandrich/

Guest 2: Phil Bertolini, Deputy County Executive/CIO, Oakland County

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-bertolini/

More on this Episode: https://www.ciotalknetwork.com/managing-cloud-to-manage-itself/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

More on Security: https://www.ciotalknetwork.com/topics/security/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

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Reimagining Service to Maximize Revenue and Profitability Jun 06, 2018

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Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn't how the world's best service organizations think. These organizations know how hard they worked to win each customer account. They realize the value of shaping each service interaction to not just leave customers happy, but also present them with both an opportunity and a valid reason to buy more. When service interactions are done right, customers feel as though they are working with a trusted partner, while the organization maximizes revenue during each interaction. To achieve this, service managers need to think about selling and service technicians need to actually sell—something they are both hesitant to do. How do you create a sales-oriented service culture that spans from technicians to executives, and delivers an experience that makes customers need, want, and ask for more?

Guest 1: David Giannetto Title: Chief Operating Officer, Astea International

For more details and related content: https://www.ciotalknetwork.com/reimagining-service-to-maximize-revenue-and-profitability/

Steps To Making Security Forethought May 23, 2018

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CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as a forethought for the benefit of all involved?

Guest 1: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank).

Guest Bio: https://www.ciotalknetwork.com/contributor/bharat-soni/

Guest 2: Robert Jamieson, Chief Information Security Officer, Mallinckrodt Pharmaceutics.

Guest Bio: https://www.ciotalknetwork.com/contrbutor/robert-jamieson/

More on this Episode: https://www.ciotalknetwork.com/steps-to-making-security-forethought/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Building Unified Digital Workspaces May 15, 2018

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When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office workers, overlooking the field staff and partners who contribute towards revenue generation and customer retention equally if not more? How are you taking control of the critical path to organizational growth, and implementing fit for purpose yet unified workspaces to achieve the intended outcome?

Guest: Zack Hicks Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America

For more details and related content: https://www.ciotalknetwork.com/building-unified-digital-workspaces/

IoT in Retail: The Journey So Far May 09, 2018

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IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer's journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership prepare their respective organizations to exploit IoT's full potential in the future?

Guest: Sahal Laher, Chief Digital Officer and CIO, Destination XL Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sahal-laherr/

More on this Episode: https://www.ciotalknetwork.com/iot-in-retail-the-journey-so-far/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

More on IoT: https://www.ciotalknetwork.com/topics/iot/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Developing Leaders while Delivering Results Apr 27, 2018

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Strong leaders don't just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practices to effectively deliver on both agendas?

Guest 1: John Kolb, Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kolb/

Guest 2: Tom Skill, Associate Provost and CIO, University of Dayton

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-skill/

More on this Episode: https://www.ciotalknetwork.com/developing-leaders-while-delivering-results/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Steps to Digital-Enabled Logistics Transformation Apr 18, 2018

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The Logistics industry is well positioned to exploit emerging technologies like IoT, AI, and Machine Learning. How are organizations planning to tackle challenges related to ever changing customer expectations, supply chain integration, and legacy overhaul?

Guest 1: Saugat Dutta, Country IT Head/ CIO , DP Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/saugat-dutta/

Guest 2: Shantanu Roy, Chief Information Officer, Mahindra Logistics

Guest Bio: https://www.ciotalknetwork.com/contributor/shantanu-roy/

More on this Episode: https://www.ciotalknetwork.com/steps-to-digital-enabled-logistics-transformation/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

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Embracing Ignorant Leadership Apr 11, 2018

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We expect leaders to be visionary, empathetic and creative. But with uncertainty in the marketplace and continuous disruption, most leaders are struggling to keep up. As a result, survival instincts are kicking in, making them fall back on their old habits thus worsening the outcome. How can leaders embrace ignorance, reset their thinking, and build new leadership muscle that'll work in today's times?

Guest 1: Steven Burrell, Vice President and Chief Information officer, Northern Arizona University

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-burrell/

Guest 2: Bill Davidson, Author, Breakthrough: How Great Companies set Outrageous Objectives – and Achieve Them

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-davidson/

More on this Episode: https://www.ciotalknetwork.com/embracing-ignorant-leadership/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Building High - Performing Data And Analytics Team Apr 02, 2018

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From a scale of 1-10, most organizations rate their Data and Analytics teams to be at level 2-3. What's the holdup? What's the right approach to building a high-performing Data and Analytics team?

Guest 1: Vijay Venkatesan, Chief Analytics Officer, Horizon Blue Cross Blue Shield of New Jersey

Guest Bio: https://www.ciotalknetwork.com/contributor/vijay-venkatesan/

Guest 2: Sherif Mityas, Chief Information Officer and Chief Strategy Officer, TGI FRIDAYS

Guest Bio: https://www.ciotalknetwork.com/contributor/sherif-mityas/

More on this Episode: https://www.ciotalknetwork.com/building-high-performing-data-and-analytics-team/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Patient Experience Beyond Portals Mar 14, 2018

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What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?

Guest 1: Ben Patel, Chief Information Officer, Cone Health

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-patel/

Guest 2: Jamie Nelson, Vice President and Chief Information Officer, Hospital for Special Surgery

Guest Bio: https://www.ciotalknetwork.com/contributor/jamie-nelson/

More on this Episode: https://www.ciotalknetwork.com/patient-experience-beyond-portals/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

More on Automation: https://www.ciotalknetwork.com/topics/automation/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/