CIO Talk Network Podcast

Reimagining the IT Team: People, Culture, Leadership | CIO Talk Network Oct 23, 2025

The IT function is evolving fast. It’s no longer just about maintaining systems but about shaping culture, driving innovation, and aligning technology with business goals.

In this episode of CIO Talk Network, Dominic Redmond, Chief Information Officer at PageGroup Business Technology, joins host Sanjog Aul to explore how CIOs can reimagine their teams to lead with agility, business fluency, and people-first leadership in an AI-driven world.

Topics Covered: 00:00 – Introduction 06:30 – IT as cost center → value driver 14:45 – Fact, fear, and faith in IT investment 23:10 – Co-creation and cross-functional ownership 30:00 – Reskilling and navigating rapid AI adoption 38:20 – Business fluency for IT professionals 45:10 – Governance, agility, and architectural flexibility 53:00 – Leadership mindset shifts for the future

Full Transcript & Episode Details: https://www.ciotalknetwork.com/reimagining-the-it-team-people-culture-leadership/ Youtube Link : https://youtu.be/9imb5Plyz50 Vimeo Link: https://vimeo.com/1127461008?share=copy&fl=sv&fe=ci

About CIO Talk Network: CIO Talk Network (CTN) is a global, peer-led platform where enterprise business and technology leaders share authentic, experience-driven insights. Hosted by Sanjog Aul, CTN sparks honest conversations that challenge conventional thinking and inspire leadership transformation.

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How Risk Aware Leaders Build Lasts? Aug 15, 2025

In an era of black swan events, economic volatility, and rapid technological change, leaders must balance growth with governance to build organizations that endure.

In this episode of CIO Talk Network, Dr. Ramesh Gopal, Chief Risk Officer for UAE & Saudi and Head of Credit Risk at CEEMEA for Deutsche Bank, joins host Sanjog Aul to share lessons from past crises, strategies for aligning agility with control, and ways to embed a risk-first mindset across the enterprise.

Topics Covered: 00:00 – Introduction 02:49 – When assumptions fail: Lessons from 2008 07:12 – Thresholds, policing, and human bias in risk 10:09 – The biggest illusion of preparedness 13:05 – Appetite, tolerance, and execution 16:54 – Bridging the GRC–business gap 20:51 – Real-time, modern risk management 24:04 – Risk in the citizen development era 27:20 – Decentralizing risk ownership 33:29 – Challenges in building a risk-aware culture 36:08 – Blueprint for future-ready risk management 40:30 – An appeal to business & tech leaders 43:16 – G² + R²: Good growth and right risk

🎧 Listen on your favorite platform: Vimeo: https://vimeo.com/manage/videos/1109100382 Full Transcript & Episode Details: https://www.ciotalknetwork.com/how-risk-aware-leaders-build-what-lasts/ Apple Podcast: https://podcasts.apple.com/in/podcast/how-risk-aware-leaders-build-lasts/id1089793150?i=1000722274046

About CIO Talk Network: CIO Talk Network (CTN) is a global, peer-led platform where enterprise business and technology leaders think out loud—without pitch or fluff. Hosted by Sanjog Aul, CTN delivers authentic, experience-driven insights that challenge conventional thinking. Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com Guest Bio: Dr Ramesh Gopal Expert Insights and Contribution

#RiskManagement #Leadership #BusinessResilience #CIOLeadership #CTNTalks

Stitching Seamless Digital Journeys in a Minefield of Threats Jul 18, 2025

The surge in digital transformation initiatives has brought forth many cybersecurity challenges. Businesses are under pressure to offer seamless digital experiences, which often means integrating multiple platforms and technologies. Yet, each integration point is a potential vulnerability. As cyber threats grow more sophisticated, how can businesses ensure robust security without hindering the user experience or compromising the operational flow?

Guest: Prasanna Kumar Burri, Group Chief Information Officer, Dangote Industries

Guest Bio: https://www.ciotalknetwork.com/contributor/prasannakumar-burri

More on this Episode: https://www.ciotalknetwork.com/stitching-seamless-digital-journeys-in-a-minefield-of-threats/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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Low-Code AI Apps- Enabling Innovation, Ensuring Control Jul 16, 2025

Low-code systems democratize artificial intelligence tools, allowing nontechnical staff members to produce data-driven apps independently. This movement creates questions about governance, security, and quality control even while it gives innovators agility and speed. How can companies enable low-code tool-equipped business units to provide strong security and governance? Are there best practices for juggling autonomy with control in democratized AI systems? What unanticipated difficulties might result from this move toward general AI availability? Guest: Udit Pahwa, Chief Information Officer at Blue Star Limited

Guest Bio: Udit Pahwa

More on this Episode: https://www.ciotalknetwork.com/low-code-ai-apps-enabling-innovation-ensuring-control/

More on AI & ML: https://www.ciotalknetwork.com/topics/artificial-intelligence-machine-learning/

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The Paradox of Speed : Scaling Innovation Without Losing Control Jun 13, 2025

Leaders today face growing pressure to move faster. They’re driving digital transformation, adopting AI, and launching new business models at record speed. But when speed goes unchecked, it can cause chaos, from strategic drift to operational risk.

In this episode of CIO Talk Network, Alejandro Martinez Galindo, Chief Information Officer at Fortrea, joins host Sanjog Aul to explore how to build momentum without losing control. Drawing from real-world experience, including lessons from a fast-paced cloud ERP rollout, Alejandro shares practical ways to balance speed with structure. He discusses approaches such as multi-speed operating models, molecular organizations, democratized AI training, and business-led governance.

You’ll learn how to keep innovation moving quickly while keeping it safe and sustainable.

Topics Covered: • 00:00 – Introduction • 02:02 – When moving too fast backfires • 06:59 – Guardrails that build confidence • 10:06 – Multi-speed IT and the “molecular” organization • 14:21 – Democratizing AI and building co-intelligence • 20:33 – Starting at the edge for safer AI experiments • 24:46 – Governance and compliance that empower, not restrict • 27:15 – Managing change and avoiding pilot purgatory • 33:27 – Rethinking risk tolerance in the AI era • 36:44 – Building new leadership muscles • 42:36 – Pragmatic innovation that ties to real business value • 47:18 – Final advice: innovate boldly, but with confidence

Listen on your favorite platform: • 𝐘𝐨𝐮𝐓𝐮𝐛𝐞: https://www.youtube.com/@CIOTalkNetwork • Full Episode & Transcript: https://www.ciotalknetwork.com/the-paradox-of-speed-scaling-innovation-without-losing-control • Download Transcript (PDF): https://www.ciotalknetwork.com/.../transcript.pdf

About CIO Talk Network: CIO Talk Network (CTN) is a global, peer-led platform where enterprise leaders share real, experience-driven insights without pitches or fluff. Hosted by Sanjog Aul, CTN helps technology and business leaders exchange ideas, challenge norms, and grow together.

Follow CTN: LinkedIn: https://www.linkedin.com/company/cio-talk-network X (Twitter): https://twitter.com/ciotalknetwork Website: https://www.ciotalknetwork.com

Tags: #Innovation #SpeedVsControl #CIOLeadership #AI #DigitalTransformation #RiskManagement #Governance #EnterpriseIT #CTNTalks

The Metabolism of Knowledge in Agentic AI: Governing AI Before It Governs US Mar 26, 2025

Enterprise AI is shifting from assistive to autonomous. Like human metabolism regulates energy for balance, AI now has a metabolism of knowledge that constantly consumes, transforms, and acts on data. Without strong governance, this evolution can amplify bias, create opaque decision loops, and introduce systemic risk. In this episode of CIO Talk Network, Vince Kellen, Chief Information Officer at the University of California San Diego, joins host Sanjog Aul to unpack a practical governance playbook for agentic AI. They explore multi layer controls, probabilistic self regulation, internal and external auditing, and an adoption first approach that keeps AI explainable, aligned, and controllable.

Topics Covered: 00:00 Introduction and why AI needs a metabolic metaphor 03:30 Origin of the framework and knowledge flow in organizations 05:30 Five layers of governance and regulation in agentic AI 08:50 Centralized authority versus federated control 11:20 Customization, standards, and a moving target 13:20 Agents as the new focus of regulation and quality 16:00 Good versus perfect and making practical progress 20:00 Real UC San Diego assistants and use cases 24:45 Who is watching: ensemble of experts safety checks 27:00 Internal and external audits for AI systems 28:30 ROI of governance and when it can be lightweight 31:20 Updating existing AI governance with the metabolic lens 33:30 Continuous delivery and adoption management 34:10 Risks of under regulating critical processes 36:00 Technology versus change management 37:50 A CEO level case for knowledge centric AI 40:18 Closing

Listen on your favorite platform: Youtube: https://www.youtube.com/watch?v=DOXvAwy2j_M Vimeo: https://vimeo.com/1071344023 Full Transcript and Episode Details: https://www.ciotalknetwork.com/the-metabolism-of-knowledge-in-agentic-ai-governing-ai-before-it-governs-us/

About CIO Talk Network: CIO Talk Network is a global peer led platform where enterprise leaders share candid insights that challenge conventional thinking and drive real outcomes.

Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com

Tags: #AgenticAI #AITrust #AIGovernance #ExplainableAI #RiskManagement #CIOLeadership #EnterpriseAI #CTNTalks

Steps Boosting Business Agility Feb 28, 2025

Business agility is more than speed. It is the discipline of aligning people, processes, data, architecture, security, and customer community so the enterprise can adapt with clarity and control. Too often, organizations pursue agility in silos and miss the compound benefits of a single operating approach. In this episode of CIO Talk Network, John Lambeth, Chief Information Officer at PAE, joins host Sanjog Aul to outline a practical playbook for end-to-end agility. They cover executive-level governance, shared data definitions, hybrid technical architecture, cloud selection and change control, and the evolving leadership role of the CIO as a strategic driver — not just an enabler.

Topics Covered: 00:00 Introduction and why fragmented agility fails 03:10 “Tone from the top” and creating a single governance function 08:15 Process interdependencies and synchronized review boards 12:40 Turning data into decision-ready information 16:30 Defining common metadata and business terms across departments 20:45 Designing for hybrid architectures and system interoperability 25:10 Standardizing integrations via APIs and an enterprise information broker 28:20 Workflow consistency and organization-wide tooling 31:00 Cloud and SaaS: selection criteria, fit to mission, and change control 35:20 Security posture and why modern cloud can strengthen protection 38:00 CIO as strategist and driver of agility 42:10 Measuring value and maintaining agility at scale 45:00 Key takeaways and next steps

Top Learning Points: • Excellence within each process is not enough — synchronized governance creates true agility. • Data must be translated into information that directly supports business decisions. • Ask how information will measure process effectiveness or enable directional decisions. • Central governance and recurring review boards keep teams and roadmaps in sync. • Architect for hybrid by default and standardize integrations to simplify complexity.

Listen on your favorite platform: Youtube: https://www.youtube.com/watch?v=tkYPLo9AQo8&t=835s Vimeo: https://vimeo.com/1063771515 Full Transcript and Episode Details: https://www.ciotalknetwork.com/steps-to-boosting-business-agility/

About CIO Talk Network: CIO Talk Network is a global, peer-led platform where enterprise leaders share candid, experience-driven insights that challenge conventional thinking and drive real outcomes.

Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com

Tags: #BusinessAgility #CIOLeadership #DataGovernance #HybridArchitecture #SaaS #ChangeControl #Security #DigitalOperations #CTNTalks

Decoding Complexities and Forging Ahead in a Hybrid and Multi-Cloud Era Jan 30, 2025

As 2024 unfolds, the cloud landscape is rapidly changing. Organizations are operating across hybrid and multi-cloud environments, introducing new challenges for control, cost, and coordination. At the same time, AI adoption is accelerating, raising serious questions about governance, privacy, and ethical responsibility. And as sustainability becomes a core business priority, leaders are rethinking how cloud decisions impact the planet.

In this episode of CIO Talk Network, global CIOs explore what it takes to deliver innovation responsibly while ensuring resilience, trust, and value for the enterprise.

Topics Covered • Multi-cloud operations and simplifying the complex • AI in the cloud and the ethics behind data use • Sustainability as a strategic cloud priority • Cost control in a volatile economic environment • Security innovations that protect scale and speed

Key Takeaways for IT Leaders • Smarter cloud choices demand cross-functional strategy • Innovation must stay aligned with governance and accountability • Sustainable tech decisions create long-term value • Security maturity is vital for business confidence

𝐋𝐢𝐬𝐭𝐞𝐧 𝐚𝐧𝐝 𝐬𝐡𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞: https://www.ciotalknetwork.com/hybrid-multi-cloud-era/

𝐘𝐨𝐮𝐭𝐮𝐛𝐞: https://youtu.be/Y1GsfWJ7hxg

𝐕𝐢𝐦𝐞𝐨: https://shorturl.at/KO6uS

CIO Talk Network is where enterprise leaders think out loud, learn from one another, and challenge what comes next.

#CloudStrategy #HybridCloud #MultiCloud #AIethics #SustainableTech #CIOLeadership #DigitalTransformation #CTNTalks

Redefining Retail Amidst Global Disruptions Jan 02, 2025

The retail sector is in flux in an era reshaped by global disruptions and digital acceleration. The need to refine omnichannel strategies meets new consumer expectations for real-time, personalized experiences across touchpoints. At the same time, a growing focus on privacy, driven by stricter regulations and consumer consciousness, demands careful navigation between data-driven personalization and privacy assurance. Lastly, the imperative to quickly adopt and integrate emerging technologies intensifies the race to stay competitive. How are leading retail business and IT executives navigating these challenges in this new retail landscape?

Strategic AI Deployment In Healthcare, Exploring Ethical Considerations And Operational Challenges In Predictive Care Dec 05, 2024

Artificial Intelligence is transforming predictive healthcare with tools for early disease detection and personalized treatment. As healthcare IT leaders strive to harness this potential responsibly, they face challenges such as privacy protection and compliance with standards like HIPAA. Effective deployment of AI involves not only technological integration but also ensuring that treatments are equitable across all patient demographics by addressing biases in AI applications.

Guest: Cherodeep Goswami, System Vice President and Chief Information and Digital Officer, UW Health System.

Guest Bio: Cherodeep Goswani's Expert Insights and Contribution

More on this Episode: Strategic AI Deployment in Healthcare: Navigating Ethical Frontiers in Predictive Care | CIO Talk Network

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More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Optimizing Healthcare IT for Enhanced Patient Care and Efficiency Nov 26, 2024

In 2024, healthcare IT leaders are navigating a transformative journey, uniting cutting-edge digital solutions with economic efficiency, all while keeping the patient at the heart of care. This pivotal year marks the reshaping of healthcare IT strategies, the deployment of predictive analytics for precision healthcare, and the pursuit of seamless interoperability – all against the backdrop of cost-effectiveness and patient well-being. These strategic moves are the cornerstones of revolutionizing patient care and ensuring its efficient delivery.

The healthcare IT arena presents a dual challenge: the drive for patient-centric innovation and the necessity of maintaining economic efficiency. The ever-growing reliance on electronic health records/electronic medical records (EHR/EMR) systems underscores the pivotal role of IT support in navigating this dynamic landscape.

Amidst the Digital Transformation, healthcare IT leaders grapple with essential questions: How can digital transformation elevate the efficiency of healthcare operations while managing costs effectively? What pathways lead to cost-effective interoperability for seamless care coordination? And, most crucially, how do we fortify patient data security in the digital era?

Get Answers Join this thought leadership discussion to get answers to the pressing questions:

Impact of IT Operations on Patient Care: How does IT influence patient care, and what steps can be taken to optimize clinical operations?
Efficiency and Innovation in Healthcare IT: Discover the strategies that drive operational efficiency and foster innovation, ultimately contributing to sustainability and economic efficiency in healthcare IT?
Protecting Patient Data in a Digital World: What innovative, economical, and environmentally conscious steps are being taken to secure patient data amidst technological advancements?

Guest: Tara Eckert, AVP, Digital Transformation, Kennedy Krieger Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/tara-eckert

Guest: Chris Paravate, Chief Information Officer, Northeast Georgia Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-paravate

Guest: Jeremy Meller, Chief Information Officer, Children's Healthcare of Atlanta

Guest Bio: https://www.ciotalknetwork.com/contributor/jeremy-meller

Guest: Guy Shepperd, Director of Infrastructure Platform Services, Vanderbilt University Medical Center

Guest Bio: https://www.ciotalknetwork.com/contributor/guy-shepperd

Guest: Matt Reich, CIO & Senior Vice President, McLeod Health

Guest Bio: https://www.ciotalknetwork.com/contributor/matt-reich

Guest Adrienne Woods, Director of Digital Engagement, Hackensack Meridian Health

Guest Bio: https://www.ciotalknetwork.com/contributor/adrienne-woods

Guest: Balavignesh Thirumalainambi, Executive Director of IT, Care New England

Guest Bio: https://www.ciotalknetwork.com/contributor/balavignesh-thirumalainambi

Guest: Keyven Lewis, Director, Healthcare Services, Zones, LLC

Guest Bio: https://www.ciotalknetwork.com/contributor/keyven-lewis

More on this Episode: https://www.ciotalknetwork.com/delivering-higher-value-in-lesser-time/

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Mastering the Inspiring Hybrid Workplace Recipe Nov 22, 2024

While digital tools are abundant, are they intrinsically motivating employees to return to the workplace motivated to connect, communicate, and collaborate meaningfully to solve problems and innovate individually and collectively? What are we lacking here: training, executive support, technology standards, or conducive cultural norms? How must organizations reimagine their hybrid workplace to offer a simple, scalable, supportable, and secure work experience without adding complexity to deliver tangible business results?

Does Integration Equal Strength in Cybersecurity? Nov 07, 2024

In an era where cybersecurity threats are becoming more sophisticated, the claim of integrated security solutions offering superior protection is under scrutiny. Tech Mahindra and Microsoft, as partners, assert that their strategy to unify critical security domains—data protection, threat management, identity management, and compliance—into a single operational framework significantly enhances security, operational efficiency, and cost-effectiveness.

So, what proof do they offer to justify that their proposed integrated cybersecurity toolset wins over specialized, best-of-breed, standalone solutions? Do the potential benefits of consolidating cybersecurity platforms truly outweigh the associated inherent risks? Does this unified model deliver on its promises of improved enterprise agility and reduced complexity? Guest: Anand Dutta, SVP & Global Head - Cybersecurity Solutions & Alliances, Tech Mahindra

Guest Bio: https://www.ciotalknetwork.com/contributor/anand-dutta

Guest: Nitin Sharma, Global Director, Partner Business Development, Microsoft Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sharma

More on this Episode: https://www.ciotalknetwork.com/integrated-cybersecurity-solutions/

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Preparing Data for AI Nov 06, 2024

As AI reshapes industries, businesses find that preparing data for AI presents challenges that traditional analytics have yet to encounter. AI's complexity requires a new approach to data management involving careful alignment of architecture, governance, and stakeholder participation. Inadequate preparation can swiftly undermine AI projects, creating risks that leaders must identify and mitigate. Therefore, a solid data preparation strategy is essential to unlock AI's potential while minimizing its inherent risks.

What specific challenges arise when preparing data for AI? How can organizations ensure they have the tools and frameworks to create a robust, adaptable data architecture? And what ethical and strategic guardrails should be in place to support the evolving role of AI in decision-making? Guest: Nitin Sharma, Global Director, Partner Business Development, Microsoft

Guest Bio:https://www.ciotalknetwork.com/contributor/nitin-sharma/

Guest: Saurabh Jha, SVP & Global Head - Data & Analytics, Tech Mahindra

Guest Bio: https://www.ciotalknetwork.com/contributor/saurabh-jha/

More on this Episode: https://www.ciotalknetwork.com/preparing-data-for-ai/

More on AI : https://www.ciotalknetwork.com/topics/artificial-intelligence-machine-learning/

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Prudential: Navigating 150 Years of Change with Data & Innovation Oct 19, 2024

Guest: Kjersten Margaret, Chief Data Officer, Prudential Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/kjersten-moody/

More on this Episode: https://www.ciotalknetwork.com/prudential-navigating-150-years-of-change-with-data-innovation/

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Redefining Leadership Culture and Organizational Structure in the GenAI Era Oct 16, 2024

The rapid rise of generative AI is compelling organizations to adapt their working methods, decision-making, and collaboration. Leaders face challenges such as redefining workforce roles, ensuring ethical AI practices, and managing cross-functional teams that understand AI's business and technological aspects. Yet, these challenges also offer significant opportunities for streamlined workflows, enhanced innovation, and new avenues for employee growth. To navigate this changing landscape, leaders must play a pivotal role in reshaping organizational structures to empower agile decision-making while maintaining strategic alignment. They should create a culture that motivates employees to upskill and actively engage with AI-driven processes. Moreover, they must develop governance models that address the ethical and societal impacts of GenAI solutions. So, how can they reorganize structures to foster agility without compromising strategic goals? How can a culture of upskilling and innovation be built around AI-driven processes? What governance strategies can ensure ethical and responsible AI adoption?

Guest: Lori Bieda, Chief Data and Analytics Officer, BMO, North American Personal and Business Bank, BMO Financial Group

Guest Bio: https://www.ciotalknetwork.com/contributor/lori-bieda/

More on this Episode: https://www.ciotalknetwork.com/redefining-leadership-culture-and-organizational-structure-in-the-genai-era-2/

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Goodlife Fitness’ Journey of Innovation, Flexibility, and Cutting-Edge Technology Oct 11, 2024

Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered with Freshworks and utilized Freshservice, leveraging AWS’s robust cloud infrastructure to embark on a transformative journey.

Through close collaboration with their partners, GoodLife Fitness tackled their challenges head-on. How did they integrate cutting-edge technology, flexibility, and innovation to identify and overcome key pain points? What steps were crucial in transforming their service delivery, boosting employee satisfaction, and setting a new standard for excellence?

Guest: David Flesh, Vice President of Product Marketing, Freshworks

Guest Bio: https://www.ciotalknetwork.com/contributor/david-flesh/

Guest: Robert Vermeersch, Manager of Help Desk Support, GoodLife Fitness

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vermeersch/

More on this Episode: https://www.ciotalknetwork.com/goodlife-fitness-journey-of-innovation-flexibility-and-cutting-edge-technology/

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Beyond the Black Box: XAI's Strategic Integration and Impact Oct 04, 2024

As AI gets more complex, making decisions harder to understand, Explainable AI (XAI) becomes crucial. It's not just about tech anymore; it's about trust, ethics, and clear communication. So, a big challenge emerges: How are business and IT heads working together to balance a clear AI "story" with a highly accurate model? And with different AI rules in different countries, how are they keeping up and making the right calls in this fast-evolving AI world?

Balancing Act: Dollarama's Digital Leap in the World of Budget Retail Sep 27, 2024

Dollarama's journey into digital transformation showcases a balancing act of integrating advanced technologies in a traditionally cost-conscious business model. As the retail giant ventured into this new territory, it faced the challenge of enhancing customer experience and operational efficiency, all while staying true to its ethos of simplicity and affordability. The strategic implementation of CRM systems, data analytics, and inventory management technologies highlights the complex interplay between innovation and traditional business values. So, how did Dollarama manage to align its digital advancements with its budget-friendly promise? What innovative approaches were vital to maintaining its market position during this digital shift? And how can other retailers draw lessons from Dollarama's experience to navigate their digital transformations?

Guest: Nicolas Hien, Chief Information Officer, Dollarama L.P.

Guest Bio: https://www.ciotalknetwork.com/contributor/nicolas-hien/ More on this Episode: https://www.ciotalknetwork.com/balancing-act-dollaramas-digital-leap-in-the-world-of-budget-retail/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Operational Brilliance in the Age of Disruption Sep 23, 2024

Operational challenges have intensified due to global disruptions ranging from pandemics to economic upheavals. Today's organizations must aim for efficiency, resilience, and adaptability. In this volatile environment, what strategies can businesses implement to ensure their operations can pivot quickly and efficiently in the face of unforeseen challenges?

Guest: Greg Flanik, Vice President of Operations/COO, Baldwin Wallace University

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-flanik

More on this Episode: https://www.ciotalknetwork.com/delivering-higher-value-in-lesser-time/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The CXO’s Role in Cultivating a Culture of Continuous Learning Sep 20, 2024

In a world characterized by rapid technological advancements and shifting market dynamics, fostering a culture of continuous learning is paramount. What strategies can CXOs employ to champion lifelong learning within their organizations, ensuring adaptability and relevance in a constantly evolving market?

Harnessing the Power of Ecosystems in the Digital Age Sep 18, 2024

The days of businesses operating in silos are numbered. With the rise of digital platforms and technologies, companies are part of broader ecosystems involving partners, customers, and competitors. How can CXOs navigate and leverage these ecosystems to drive growth, innovation, and customer value while managing associated risks?

Guest: Leo Bodden, Group Vice President & Chief Digital and Technology Officer, NewYork-Presbyterian Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/leo-bodden/

More on this Episode: https://www.ciotalknetwork.com/harnessing-the-power-of-ecosystems-in-the-digital-age/

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Navigating the Human Asset: Beyond Technology & Strategy Sep 16, 2024

The advent of AI, machine learning, and automation has fundamentally changed workplace dynamics. The challenge for modern organizations is ensuring their human workforce complements these technological advancements rather than competes with them. How can businesses harmonize their approach to maximize technical and human potential, especially when employees seek purpose and meaningful engagement in an increasingly automated world?

Guest: Riaz Yusuff, Chief Information Officer, Harper College Guest Bio: https://www.ciotalknetwork.com/contributor/riaz-yusuff/ More on this Episode: https://www.ciotalknetwork.com/navigating-the-human-asset-beyond-technology-strategy/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Agile Mindsets: Beyond IT to Boardroom Strategies Sep 13, 2024

Agile methodologies, which once found their roots in software development, now influence boardroom decisions and corporate strategies. The challenge lies in truly understanding and implementing agility at all organizational levels. How can businesses extend the principles of agile thinking from their IT departments to their strategic planning sessions, ensuring a nimble and adaptable approach to challenges?

Guest: Brian Stewart, Deputy CIO and Director of Business Transformation , University of Alberta

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-stewart

Guest: Jean Olive, Chief Information Officer, John Hancock

Guest Bio: https://www.ciotalknetwork.com/contributor/jean-olive/

Guest: Mario Lebar, Chief Information Officer, University of Manitoba

Guest Bio: https://www.ciotalknetwork.com/contributor/mario-lebar/

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Sustainability: The New Profit? Sep 09, 2024

As the global discourse shifts towards sustainability, businesses are pressured to align their strategies with environmental and social responsibilities. In a world where consumers prioritize ethical practices, how can companies transform their models to ensure sustainability isn't just an afterthought but a core driver of both profit and long-term viability?

Guest: Karin Svensson, Chief Sustainability Officer, Volvo Group

Guest Bio: https://www.ciotalknetwork.com/contributor/karin-svensson/

Guest: Niklas Sundberg, Chief Digital Officer (CDO) & Senior Vice President, Kuehne+Nagel

Guest Bio: https://www.ciotalknetwork.com/contributor/niklas-sundberg/

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Extracting Strategic Value from GenAI Sep 03, 2024

Identifying the value areas of generative AI is only the first step. Senior business, AI, data analytics, and IT leaders must unlock GenAI’s full potential in hyper-personalized customer experiences, predictive analytics, and scalable content generation. This requires adaptable business models, optimized revenue streams, and effective risk management.

Leaders need to quantify the ROI of GenAI initiatives and identify scalable use cases that align with strategic goals. And, agile data strategies prioritizing ethical AI adoption will be essential, enabling them to adapt to market demands and customer expectations.

So, how can leaders ensure their GenAI initiatives deliver strategic value while aligning with long-term business objectives? What scalable use cases and innovative models will harness GenAI’s full potential?

Guest: Sally Miller, Global Chief Information Officer, DHL Supply Chain

Guest Bio: https://www.ciotalknetwork.com/contributor/sally-miller/

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Leadership in the Digital Era: Visionaries or Executors? Aug 21, 2024

In the digital age, leadership demands a unique blend of visionary thinking and hands-on execution. Organizations face the complex task of integrating disruptive technologies while ensuring their core vision remains intact. In this delicate balance, how can leaders envision the future while ensuring the practicalities of current digital transformations are well-managed and integrated?

Guest: Anthony Mutti, Chief Information Officer, Springfield College

Guest Bio: https://www.ciotalknetwork.com/contributor/anthony-mutti

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Marrying Legacy Systems to Modern Marvels Aug 19, 2024

Legacy systems are like old trees – deeply rooted reliable, but not always adaptable to rapidly changing environments. With the advent of cloud computing, IoT, and other emerging technologies, there’s pressure on businesses to innovate. But this innovation can’t come at the cost of discarding these reliable legacy systems. How can companies smoothly transition and integrate newer technologies without uprooting their existing IT foundations?

Guest: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris

Guest: Hardik Bhatt, Chief Executive Officer, SDI Presence

Guest Bio: https://www.ciotalknetwork.com/contributor/hardik

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Leadership for all: breakthrough or breakdown? Aug 25, 2023

Promoting leadership at all levels has its appeal. Everyone having a voice means quicker decisions and a more adaptable team. But it's not without hiccups. For starters, many leaders can flood us with repetitive information. Then there's the issue of defining leadership: is it leading a project or coordinating a team? Decisions could get messy with everyone at the helm, potentially causing clashes. And let's not forget that not everyone is cut out or wants to lead. Plus, traditional companies might resist this shift. So, how are today's organizations navigating these waters?

Transforming Healthcare with Gen AI Aug 18, 2023

Generative AI is stepping into healthcare, bringing a host of changes. It aims to improve patient diagnosis while preserving our trust in doctors. The plan is to personalize treatments while protecting privacy. It even holds the potential to streamline healthcare workflows and predict disease outbreaks, paving the way for preventative care. As these changes happen, a crucial question arises: How can we ensure that Gen AI's medical decisions are fair? And in this transition period, how are different stakeholders like healthcare professionals, AI researchers, ethicists, and Gen AI pioneers collaborating to improve healthcare outcomes, efficiency, and patient experiences?

Cracking the Tech Talent Code Aug 03, 2023

In the rapidly evolving tech landscape, organizations face the crucial task of attracting and retaining top tech talent amidst a hyper-competitive market. How can companies effectively differentiate their employer brand and entice sought-after professionals in the face of changing employee preferences and working modes? As remote and hybrid work models become more prevalent, how can organizations ensure the retention of tech talent, keeping them engaged, motivated, and fulfilled in this new paradigm? Moreover, what innovative approaches can be employed to foster a culture of continuous learning and upskilling, enabling employees to stay ahead in the rapidly changing tech domain and bridge the specialized skills gap?

Elevating Customer Experiences through Data and AI Innovation Jul 03, 2023

In a world where customer experience is paramount, organizations constantly seek ways to stay ahead of the curve. Businesses are reshaping customer interactions through digital transformation powered by data strategy and an ethical approach to AI implementation. So how are organizations revolutionizing customer experiences and elevating their brand image by leveraging data and AI?

Guest: Siddhartha Chatterjee, Vice President | Global Chief Data Officer (CDO), Club Med

Guest Bio: https://www.ciotalknetwork.com/contributor/siddhartha-chatterjee/

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Addressing the Leadership Challenge of Unleashing AI’s Potential Jul 03, 2023

Leaders face a contradictory task in a world where artificial intelligence (AI) is quickly changing. They must navigate complicated ethical issues, manage workforce transitions, and cultivate trust while utilizing AI’s potential to spur innovation, efficiency, and development. How can decision-makers reconcile using AI’s capabilities with upholding human-centric principles? Can they modify their leadership strategies to incorporate AI while supporting company goals? Solving this AI puzzle and charting a course that balances technology and people is the future of leadership. So how are they going to lead in the age of AI?

Guest: Shaukat Ali Khan, Global Chief Information Officer, Aga Khan University

Guest Bio: https://www.ciotalknetwork.com/contributor/shaukat-alikhan/

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Addressing the Leadership Challenge of Unleashing AI’s Potential Jul 03, 2023

Leaders face a contradictory task in a world where artificial intelligence (AI) is quickly changing. They must navigate complicated ethical issues, manage workforce transitions, and cultivate trust while utilizing AI’s potential to spur innovation, efficiency, and development. How can decision-makers reconcile using AI’s capabilities with upholding human-centric principles? Can they modify their leadership strategies to incorporate AI while supporting company goals? Solving this AI puzzle and charting a course that balances technology and people is the future of leadership. So how are they going to lead in the age of AI?

Guest: Shaukat Ali Khan, Global Chief Information Officer, Aga Khan University

Guest Bio: https://www.ciotalknetwork.com/contributor/shaukat-alikhan/

More on this Episode: https://www.ciotalknetwork.com/addressing-the-leadership-challenge-of-unleashing-ais-potential/

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Cracking the Synergy Code to Unlock Team Cohesion Jun 09, 2023

In today’s challenging business environment, team cohesion drives innovation, productivity, and overall success. What strategies, tools, and techniques leaders can employ to create a culture of collaboration, trust, and unity within their organizations?

Guest: Sreeji Gopinathan, Global CIO, Lupin

Guest Bio: https://www.ciotalknetwork.com/contributor/sreeji-gopinathan/

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AI-Driven Future: Workforce Evolution in the Automation Era May 26, 2023

The fusion of automation, robotics, and AI is reshaping industries and the workforce. Senior IT leaders face the challenge of spearheading this transition, balancing technology adoption with workforce adaptability. Key strategies involve upskilling, ethical technology deployment, and fostering a culture of lifelong learning. How can IT leaders harness AI’s potential to optimize operations while cultivating an agile, future-proof workforce amid rapid innovation?

Guest: Kristin Myers, Executive Vice President, Chief Digital and Information Officer, and Dean for Digital and Information Technology (IT), Mount Sinai Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/kristin-myers/

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Rearchitecting Your Business Operating Model for Superior Customer Experience May 16, 2023

In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?

Guest: Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group

Guest Bio: https://www.ciotalknetwork.com/contributor/nitin-sethi/

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Cloud security, cost, and culture: Technologies Concern May 09, 2023

Cloud computing offers many benefits, including scalability, flexibility, and cost-effectiveness. Still, many enterprises face significant challenges when trying to adopt cloud technologies. The top reported challenges companies face when adopting cloud services to include security and compliance concerns, integration and interoperability, cost management, lack of expertise, cultural resistance to change, performance and reliability, data migration, and managing multiple cloud vendors. So what strategies are IT leaders using to tackle these challenges and make the most of the potential cloud offers?

Guest: Kemal Badur, Assistant Vice President and Chief Technology Officer, University of Chicago

Guest Bio: https://www.ciotalknetwork.com/contributor/kemal-badur/

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Leading Through Crisis: Builds Resilience, Driving Innovation Mar 31, 2023

As we face unprecedented crises, including war, political instability, recession, and pandemics, the demands on leaders have never been greater. The challenges of navigating uncertainty, driving innovation, managing talent, and building resilience have become urgent as organizations seek to emerge more robust and agile in these turbulent times. How should leadership development be reformed for leaders to be relevant and prepared for these times? From reimagining business models and adapting to changing customer needs to leading with empathy and cultivating a culture of innovation, what new muscles should leaders develop to become more effective in this era of uncertainty and change?

Guest: Vince Kellen, Chief Information Officer, University of California, San Diego

Guest Bio: https://www.ciotalknetwork.com/contributor/vince-kellenn/

More on this Episode: https://www.ciotalknetwork.com/leading-through-crisis-navigating-uncertainty-driving-innovation-and-building-resilience/

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The X5 group Cybersecurity Transformation: A Case Study Mar 29, 2023

X5 Group (X5) develops and operates retail food stores. The company operates through various retail formats, including proximity stores, supermarkets, online retail channels, and convenience stores. However, developing a security-first culture across its large-scale operation and intricate organizational structure was a daunting challenge. So how did the X5 IT, Security, and Business leaders join hands to reimagine its risk management mechanics and establish robust cybersecurity programs to help it scale confidently?

Guest: Alexander Markov, Group Chief Information Security Officer, X5 Group

Guest Bio: https://www.ciotalknetwork.com/contributor/alexander-markov/

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Breaking Down Barriers to DEI Mar 16, 2023

While many organizations recognize the importance of diversity, equity, and inclusion (DEI), challenges, including resistance to change, a lack of leadership commitment, unconscious bias, and difficulty measuring impact, prevent them from implementing it fully. So, whether you’re just starting your DEI journey or are looking to take your organization’s efforts to the next level, what practical strategies should you use to overcome these challenges? What does building a more inclusive and innovative workplace culture that drives long-term success take?

Guest: Rob Zelinka, Chief Information Officer, Jack Henry & Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-zelinka/

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Prudential: Navigating 150 Years of Change with Data & Innovation Mar 02, 2023

Can a financial services company maintain its mission of providing financial security to customers for 150 years in a rapidly changing world? Prudential is taking on this challenge by utilizing data and data science to adapt to its customers’ evolving needs and expand financial services globally, despite facing challenges like shifting demographics, competition, and internal barriers. What strategies is Prudential using to harness the power of data and data science for innovation and increased impact, overcome challenges, and meet changing customer needs? Listen in as we uncover Prudential’s journey and explore its potential for shaping the future of financial services and access to financial security.

Guest: Kjersten Margaret Moody, Chief Data Officer, Prudential Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/kjersten-moody/

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The 2023 CIO Agenda Feb 09, 2023

From meeting CEO expectations, accelerating value creation, maximizing customer impact, ensuring maximum returns on digital investments, and supporting sustainability, in 2023, how do CIOs plan to leverage originality in thinking, practicality in planning, and acute focus on impeccable execution to enable what’s best for the business and the planet?

Guest 1: Ghada Ijam, Chief Information Officer, Federal Reserve System

Guest Bio: https://www.ciotalknetwork.com/contributor/ghada-ijam/

Guest 2: Piyush Chowhan, Chief Information Officer, Panda Retail Company – Savola Group

Guest Bio: https://www.ciotalknetwork.com/contributor/piyush-chowhan/

More on this Episode: https://www.ciotalknetwork.com/the-2023-cio-agenda/

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Facilitating Seamless Patient Experiences and Joy in Healthcare Practice: A Case Study Jan 26, 2023

The NewYork-Presbyterian healthcare system is on a mission to maximize patient experience and outcomes, which requires creating an environment that facilitates seamless and connected experiences for patients and joy for its healthcare practitioners. From engaging with the local community to understand patients’ needs, providing tools to the practitioners, and leveraging modern technologies, including EHRs, secure messaging systems, and telemedicine for its patients, how is their Healthcare, Business, and IT leadership joining hands to deliver on the intended outcomes?

Guest 1: Leo Bodden, Group Vice President & Chief Digital and Technology Officer, NewYork-Presbyterian Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/leo-bodden/

Guest 2: Rick Evans, Senior Vice President and Chief Experience Officer , NewYork-Presbyterian Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/rick-evans/

More on this Episode: https://www.ciotalknetwork.com/facilitating-seamless-patient-experiences-and-joy-in-healthcare-practice-a-case-study/

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Becoming a Business-first CDO Jan 26, 2023

Business-first Chief Data Officers (CDOs) must understand business goals, processes, and challenges and develop a data strategy aligned with the overall business strategy. In addition, they must build a data-driven culture that values and relies on data, foster strong partnerships with various teams, including IT, marketing, and operations, and keep up with industry trends to identify new opportunities to use data to drive business value. So what are the top challenges that data leaders face that prevent them from earning and acing the role of business-first CDOs?

Guest 1: Pawan Verma, Chief Data Officer, Industrial and Commercial Bank of China

Guest Bio: https://www.ciotalknetwork.com/contributor/pawan-verma/

Guest 2: Shahidul Mannan, Chief Data Officer, Bon Secours Mercy Health

Guest Bio: https://www.ciotalknetwork.com/contributor/shahidul-mannan/

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Rethinking Supply Chain to Business Resiliency Jan 18, 2023

Due to the pandemic, global supply chains were rattled, and we are still scrambling. So how are business, supply chain, and IT leaders rethinking supply chain and operations to ensure business readiness and resiliency to tackle future disruptions?

Guest: Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty

Guest Bio: https://www.ciotalknetwork.com/contributor/amiee-bayer-thomas/

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Individual Revolution in Healthcare: Beyond the Hype Jan 09, 2023

From personalized medicine and therapeutics to data-driven hyper-customized experience during patient registration, treatment, and recovery, healthcare is experiencing the individual revolution. But how is it improving the patient experience and outcome beyond the hype and business benefit?

Guest 1: Mouli Venkatesan, CIO - Optum Health & Clinical Services, UnitedHealth Group

Guest Bio: https://www.ciotalknetwork.com/contributor/mouli-venkatesan/

Guest 2: Patrick McGill, EVP, Chief Transformation Officer, Community Health Network

Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-mcgill/

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The State of Value-Based Care Dec 30, 2022

Value-Based Care is a proposed healthcare delivery model for the United States where the patient’s health outcome is key. It is about the value of the health outcome rather than volume of services. To what degree has it been adopted, and what are the reported results? What is the roadmap to making it a standard for healthcare delivery?

Guest: Girish Venkatachaliah, Chief Technology Officer, agilon health

Guest Bio: https://www.ciotalknetwork.com/contributor/girish-venkatachaliah/

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Enabling Curiosity at Scale Dec 22, 2022

To stay relevant in today’s fast-paced world, the people within organizations need to become more curious. But most of them stop once they’ve found what is satisfactory and stick by it—how do we enable such curiosity at the scale where all our employees explore unknown territory leading us into unforeseeable paths that can help us thrive throughout changing times?

Guest: Kalpesh Doshi, Group Chief Information Security Officer, HDFC Life

Guest Bio: https://www.ciotalknetwork.com/contributor/kalpesh-doshi/

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Should You Use Your Head or Heart as a Leader? Dec 06, 2022

In this turbulent and dynamically shifting business climate, leaders have business results to deliver, handle competing priorities, a need to sustain a conducive culture and foster courage and clarity among teams. But leadership gurus also preach taking an approach of vulnerability, empathy, and care. So, should leaders use their heads or hearts to be effective?

Guest 1: Nizar Darweesh, Chief Human Resources Officer (CHRO), Fawaz Alhokair Group Fashion Retail

Guest Bio: https://www.ciotalknetwork.com/contributor/nizar-darweesh/

Guest 2: Anil Kumar Misra, Chief Human Resources Officer, JioMart - New Commerce Grocery, Reliance Retail

Guest Bio: https://www.ciotalknetwork.com/contributor/anil-kumarmisra/

More on this Episode: https://www.ciotalknetwork.com/should-you-use-your-head-or-heart-as-a-leader/

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Solving the Quiet Quitting Crisis Nov 16, 2022

If workers are not getting clarity about their respective roles, don’t see growth prospects, and feel that no one cares about them, it can potentially lead to active or passive disengagement. But what magnified this issue to a “quiet quitting” crisis with reports claiming that most workers are not going above and beyond at work and are barely meeting expectations? What is the solution?

Guest 1: George Varghese M, Chief Human Resources Officer, Shahi Exports Pvt Ltd

Guest Bio: https://www.ciotalknetwork.com/contributor/george-varghese/

Guest 2: Paulo Sa, CIO Iberia, DB Schenker

Guest Bio: https://www.ciotalknetwork.com/contributor/paulo-sa/

More on this Episode: https://www.ciotalknetwork.com/solving-the-quiet-quitting-crisis/

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Reinventing Carrier: A 100-year-old Startup Journey Nov 01, 2022

Carrier, a legacy waterfall manufacturing company, has embarked on a journey to reinvent itself by leveraging digital. From educating the leadership and board about the value of digital, partnering with business unit leaders, and embracing the power of analytics, automation, and other emerging technologies, it is no small feat to pull it all together with challenges galore. So how has the journey been thus far? What shift in mindset, culture, talent, processes, and tools has allowed Carrier to continue to transform into a modern, customer-centric lifecycle solutions provider?

Guest 1: Bobby George, Sr. Vice President & Chief Digital Officer, Carrier

Guest Bio: https://www.ciotalknetwork.com/contributor/bobby-george/

Guest 2: John Souther, Executive Director, Digital Growth & Strategy, Carrier

Guest Bio: https://www.ciotalknetwork.com/contributor/john-souther/

Guest 3: Ellen Trager, Executive Director of Digital Commercial HVAC, Carrier

Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-trager/

More on this Episode: https://www.ciotalknetwork.com/reinventing-carrier-a-100-year-old-startup-journey/

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Rearchitecting Retail by Harnessing Data at Scale Oct 24, 2022

The changes in consumer behavior and demands for hyper-personalized service warrant investments from a shrinking bottom line for retailers due to higher e-commerce adoption and increased Supply Chain complexity. With such compounding challenges, how are such organizations reimagining their business? How well can they rearchitect and continually improve their operations at the speed of change by leveraging the power of data harnessed at scale?

Guest 1: Ravi Balwada, Chief Technology Officer, Guitar Center

Guest Bio: https://www.ciotalknetwork.com/contributor/ravi-balwada/

Guest 2: Alan Boehme, Chief Technology Officer, H&M Group

Guest Bio: https://www.ciotalknetwork.com/contributor/alan-boehme/

More on this Episode: https://www.ciotalknetwork.com/rearchitecting-retail-by-harnessing-data-at-scale/

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Ensuring Digital and Virtual Healthcare Security Oct 06, 2022

Digital health initiatives pose significant security risks, and telehealth introduced during the Covid-19 pandemic further compounds the issue. But, how centralized and well-integrated are their systems to reduce vulnerability to attacks? Furthermore, what are the industry players doing to ensure digital and virtual healthcare security with breaches compromising patient information confidentiality and increasing exposure to non-compliance penalties?

Guest : Anahi Santiago, Chief Information Security Officer, ChristianaCare

Guest Bio: https://www.ciotalknetwork.com/contributor/anahi-santiago/

More on this Episode: https://www.ciotalknetwork.com/ensuring-digital-and-virtual-healthcare-security/

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How is Otis Moving and Serving People leveraging Digital: An Innovation Journey Sep 27, 2022

Whether rushing to attend an important meeting, catch your flight, attend a session at a busy convention, or be served in-room at a hotel after a long day, we rely on elevators and escalators to work and move us quickly and safely to your desired location. So when moving and serving you as its most precious cargo, how is Otis leveraging digital to innovate at the pace of business to stay relevant while ensuring the resilience and reliability of its products and services?

Guest: Neil Green, Executive Vice President & Chief Digital Officer, Otis Elevator Co.

Guest Bio: https://www.ciotalknetwork.com/contributor/neil-green/

More on this Episode: https://www.ciotalknetwork.com/how-is-otis-moving-and-serving-people-leveraging-digital-an-innovation-journey/

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EmblemHealth + ACPNY: A Healthcare Payvider (Payer + Provider) Patient Empowerment Journey Sep 21, 2022

AdvantageCare Physicians (ACPNY), now a part of EmblemHealth Family of Companies, forming a payvider (payer + provider) entity, has been focused on practicing community health across the New York City Metro area. During the pandemic, EmblemHealth and ACPNY developed technological measures to assist patients with staying up to date with their health journeys. In addition, they use the infrastructure built beyond the pandemic to empower patients using their collective strengths. So why did these two entities come together to form this unique payvider model for healthcare delivery?

What challenges did the patient/provider encounter during the pandemic, which they addressed as a cohesive unit leveraging creative technology solutions despite barriers to technology access and lack of technology literacy, among other constraints? How must such technology solutions evolve to meet the shifting needs of members/patients?

Guest 1: Tom MacMillan, Chief Information Officer, EmblemHealth

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-macmillan/

Guest 2: Dr. Julie Patel-Pannullo, Vice President of Clinical Innovation, AdvantageCare Physicians

Guest Bio: https://www.ciotalknetwork.com/contributor/dr-julie-patel-pannullo/

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Converging User and Platform Centric Agendas: A Case Study Sep 19, 2022

The University of Arizona, wanting to deliver a consumer-grade, integrated, digital experience for its students, blended user-centered design and business architecture methodologies to uncover students’ top priorities and assess how best to deliver on each need based on the current platforms in its portfolio. Differentiating each platform’s role, unifying the experience across them, and deciding when to bridge gaps with full-stack custom applications was no easy task. In addition, remaining user-centric in the face of legacy platforms and budget constraints required a meet-in-the-middle approach. How best is the institution using the platforms it already has to address high priority needs of its end-users? How is it gearing up to remain user-centric in the face of platform constraints?

Guest 1: Darcy Van Patten, Chief Technology Officer, University of Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/darcyvan-patten/

Guest 2: Jennifer Ludwig, Director, Strategic Interventions & Data Management, University of Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/jennifer-ludwig/

Guest 3: Alex Underwood, University Registrar, University of Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/alex-underwood/

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Modernizing Data Management Aug 30, 2022

Organizations are experiencing significant data sprawl. It is getting complex to get accurate insights timely from the data one has in hand, or it is lying there unused. What are the gaps in our data strategy, architecture, and execution processes? How are we modernizing data management to facilitate seamless access, sharing, and processing in a distributed environment across applications, systems, and platforms to support business outcomes?

Guest 1: Luis Fernando Lopez, Chief Data & Analytics Officer LATAM, Chubb

Guest Bio: https://www.ciotalknetwork.com/contributor/luis-fernandolopez/

Guest 2: Navi Grewal, Global Chief Digital and Information Officer, MasterBrand Cabinets, Inc

Guest Bio: https://www.ciotalknetwork.com/contributor/navi-grewal/

Guest 3: Ravi Krishnan, Chief Data & Analytics Officer, State of North Dakota

Guest Bio: https://www.ciotalknetwork.com/contributor/ravi-krishnan/

More on this Episode: https://www.ciotalknetwork.com/modernizing-data-management/

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Will Zero Trust adoption remain a pipe dream? Aug 26, 2022

While the zero-trust security model may offer excellent defense against emerging, unrecognized, and unpredictable threats, a piecemeal implementation approach, significant commitment for ongoing administration, and productivity concerns pose daunting challenges preventing organizations from adopting it fully. So how must an organization address these challenges and harness the significant benefits it offers?

Guest 1: Gerald Caron, Chief Information Officer (CIO) / Assistant Inspector General for Information Technology (AIG/IT), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG)

Guest Bio: https://www.ciotalknetwork.com/contributor/gerald-caron/

Guest 2: Dan Wilkins, Chief Information Security Officer, State of Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-wilkins/

Guest 3: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank)

Guest Bio: https://www.ciotalknetwork.com/contributor/bharat-soni/

More on this Episode: https://www.ciotalknetwork.com/will-zero-trust-adoption-remain-a-pipe-dream/

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How are City and County Governments Minimizing Risk to Build Trust? Aug 05, 2022

Security breaches have increased in frequency and severity, with high-profile cases appearing almost weekly. In addition, third-party relationships, including contractors, cloud services, and other outsourced providers, are introducing new vulnerabilities and increasing the attack surface. So how effective are the City and County Governments in adopting risk management approaches, creating a culture of trust and transparency, and building solid relationships with other supporting agencies to minimize risk to build trust?

Guest 1: Brian Gardner, Chief Information Security Officer, City Of Dallas

Guest Bio: https://www.ciotalknetwork.com/contributor/brain-gardner/

Guest 2: Christopher Pritchard, Associate Vice Chancellor Enterprise Infrastructure & Chief Technology Officer, University of North Texas System

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-pritchard/

More on this Episode: https://www.ciotalknetwork.com/how-are-city-and-county-governments-minimizing-risk-to-build-trust/

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Achieving a Healthy Team Dynamics for Optimal Results Jul 21, 2022

As a leader, imagine you have to choose between two types of teams to help realize your vision. Team A comprises different personalities with a shared identity where everyone is inspired and driven, individually and collectively, for a common cause or objective. Team B takes pride in the process of how they come together - formally participating in deliberation with controlled expressions and a cautious demeanor. Which team would you rather have as your team? Most people would say they would rather have Team A as their team because they believe it will yield better results. But you cannot invite chaos if there is no structure and expectations. So, how can you pick the best from both team types and achieve healthy team dynamics for optimal results?

Guest: Alejandro Lammertyn, Chief Digital & Information Officer, Tenaris

Guest Bio: https://www.ciotalknetwork.com/contributor/alejandro-lammertyn/

More on this Episode: https://www.ciotalknetwork.com/achieving-a-healthy-team-dynamics-for-optimal-results/

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Chief Digital Officer 2.0 Jul 20, 2022

The Chief Digital Officer (CDO) role was created initially to unify the digital agenda, increase efficiency, create a digital culture, design better customer experiences, and optimize your competitive advantage. With digital adoption in the execution phase, beyond overseeing strategic alignment, how should this role morph to maximizing business outcomes? What capabilities should the current and aspiring candidates develop to deserve the CDO 2.0 stripes?

Guest 1: Viren Shah, Chief Digital Officer, GE Appliances, a Haier company

Guest Bio: https://www.ciotalknetwork.com/contributor/viren-shah/

Guest 2: Tony Ambrozie, Senior Vice President and Chief Digital and Information Officer, Baptist Health South Florida

Guest Bio: https://www.ciotalknetwork.com/contributor/tony-ambrozie/

More on this Episode: https://www.ciotalknetwork.com/the-chief-digital-officer-2-0/

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The People side of Cyber Security – Turning organizations’ weakest link into their greatest strength Jul 03, 2022

There’s no question that people are the weakest link in Cybersecurity. So we invest in educating people about security risks and how to handle them. We try building cybersecurity champions who can help spread the word about good security practices. We introduce incentive programs for “security-first” behaviors. However, the results are still disappointing and prove that computers are designed to be secure while people are not. Can we do better? How can we make security a foundation of our organizations and help ensure that we can continue to grow with confidence?

Guest 1: James Johnson, Chief Information Security Officer, John Deere

Guest Bio: https://www.ciotalknetwork.com/contributor/james-johnson/

Guest 2: Abiodun Morolari, Chief Information Security Officer, City of Toronto

Guest Bio: https://www.ciotalknetwork.com/contributor/abiodun-morolari/

Guest 3: John Virden, Assistant Vice President for Security, Compliance, and Risk Management and CISO, Miami University

Guest Bio: https://www.ciotalknetwork.com/contributor/john-virden/

More on this Episode: https://www.ciotalknetwork.com/the-people-side-of-cyber-security-turning-organizations-weakest-link-into-their-greatest-strength/

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Is Data Analytics helping increase the impact of K12 Education? Jun 22, 2022

What if K12 Education could provide a customized learning experience based on each student’s skills, abilities, and preferences to maximize student outcomes supported by optimal funding to ensure reliable and lean operations? How are the K12 schools leveraging data analytics to that end?

Guest 1: Dr. Joe Philips, Chief Information Officer, Broward County Public Schools

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-phillips/

Guest 2: Robert Dickson, Chief Information Officer, Wichita Public Schools - USD259

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-dickson/

More on this Episode: https://www.ciotalknetwork.com/is-data-analytics-helping-increase-the-impact-of-k12-education/

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Does your Leadership Pass the Audition? Jun 08, 2022

Every time you speak to your management or team, share your verdict on a challenging situation or admit that you don’t know what to do, you audition for leadership. Others expect you to spark hope within them and help them become the best they can be, show confidence to stand alone and the courage to make tough decisions, and the compassion to listen to the needs of others. So what are you doing to make sure you pass such auditions every time?

Guest 1: Michael Cartoscelli, Chief Information Officer (PCF-49) / Technology Site Lead, BNY Mellon Ireland

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-cartoscelli/

Guest 2: Sarah Naqvi, Executive Vice President / Chief Information Officer, HMSHost

Guest Bio: https://www.ciotalknetwork.com/contributor/sarah-naqvi/

More on this Episode: https://www.ciotalknetwork.com/does-your-leadership-pass-the-audition/

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Embedding Security in Technology Capabilities May 31, 2022

To support digital, an organization needs to develop custom software applications or use third-party software packages and tools, migrate workloads and infrastructure to the cloud, and standardize management and governance of multi-cloud environments. First, however, security must be ingrained holistically to ensure that technology does not become the weakest link to managing digital risks effectively. How has this journey been so far? What challenges are the CISOs facing in embedding security in their technology capabilities, and what strategies are effective in addressing them?

Guest 1: John McClure, CISO Sinclair Broadcast Group

Guest Bio: https://www.ciotalknetwork.com/contributor/john-mcclure/

Guest 2: Rob Hornbuckle, CISO Allegiant Airlines

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-hornbuckle/

More on this Episode: https://www.ciotalknetwork.com/embedding-security-in-technology-capabilities/

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CIO as a Simplifier May 12, 2022

In a world with increasing complexity, uncertainty and conflict, it's not surprising that many people feel unable or unwilling to take action. So, playing the role of a simplifier, how are the CIOs finding ways of cutting through argumentative speech with precise solutions for their employees and engaging them in productive work instead of being disengaged by hostility?

Guest: Piyush Chowhan, Group Chief Information Officer, Lulu International Group

Guest Bio: https://www.ciotalknetwork.com/contributor/piyush-chowhan/

More on this Episode: https://www.ciotalknetwork.com/cio-as-a-simplifier/

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Delivering Higher Value In Lesser Time May 03, 2022

Massive changes in the business climate and customer expectations have forced companies to rethink everything they do. As a result, there is a need to innovate consistently and implement changes quickly to realize the value in a much shorter timeframe. So what is the recipe to enable such time compression for increasingly higher value creation?

Guest: Ann Dunkin, Chief Information Officer, U.S. Department of Energy (DOE)

Guest Bio: https://www.ciotalknetwork.com/contributor/ann-dunkin/

More on this Episode: https://www.ciotalknetwork.com/delivering-higher-value-in-lesser-time/

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Delivering on the Chief Data Officer Imperatives Apr 29, 2022

A Chief Data Officer (CDO) is expected to use data to continually improve internal operations and create a competitive advantage while aligning with partners, vendors, and customers. But complexities related to data quality, availability, visibility, governance, and security hinder the effort in the currently challenging business environment. So what are CDOs doing to deliver sustained value today and prepare for the times ahead?

Guest: Dan Kellett, Chief Data Officer, Capital One

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-kellett/

More on this Episode: https://www.ciotalknetwork.com/delivering-on-the-chief-data-officer-imperatives/

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Leading IT during the Great Attrition Apr 26, 2022

A CIO's ability to deliver on business demands is only as good as its people. But what if they start quitting or demanding unaffordable wages, as they are doing now during the Great Attrition? How are IT, HR, and business leaders joining hands to handle this unprecedented situation and maintain sustained growth and profitability?

Guest: Shahrin Oli-Mohammed, Chief Information and Digital Officer, Global LNG Trading & Marketing, Shell

Guest Bio: https://www.ciotalknetwork.com/contributor/shahrin-oli-mohamed/

More on this Episode: https://www.ciotalknetwork.com/leading-it-during-the-great-attrition/

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Would you Recommend Our Company to Your Friends? Apr 11, 2022

The answer to the question, "Would you recommend our company to your friends?" depends on whether your customers feel cared for and have a remarkable experience, not just satisfactory, and can see how experiences dealing with your company improved their lives? What mix of team inspiration, process and technology innovation, and caring leadership would it take to get an increasingly enthusiastic positive response from your customers in the new normal?

Guest: David Seidl, Vice President for Information Technology and CIO, Miami University

Guest Bio: https://www.ciotalknetwork.com/contributor/david-seidl/

More on this Episode: https://www.ciotalknetwork.com/would-you-recommend-our-company-to-your-friends/

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Steps to Always Available, Scalable, and Relevant IT Apr 06, 2022

With increasing demand on IT to support business growth and sustainability, lack of leadership support, skill gaps, work overload, and budget are among the top reported challenges. And, the demand curve is only going up. How should we reimagine IT to make it always available, scalable, and relevant?

Guest: Daragh Mahon, EVP & Chief Information Officer, Werner Enterprises

Guest Bio: https://www.ciotalknetwork.com/contributor/daragh-mahon/

More on this Episode: https://www.ciotalknetwork.com/steps-to-always-available-scalable-and-relevant-it/

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Supporting CEO Agenda as a CIO Mar 18, 2022

Today's CEO wants to drive growth through digital innovations that have practical applications and are relevant to market conditions and customer preferences—driving significant positive ROI. So what are CIOs doing to support the CEO agenda to help achieve the desired outcome?

Guest 1: Minori Hara, Chief Digital and Information Officer, Santen Pharmaceutical

Guest Bio: https://www.ciotalknetwork.com/contributor/minori-hara/

Guest 2: Stuart Birrell, Chief Data and Information Officer, EasyJet

Guest Bio: https://www.ciotalknetwork.com/contributor/stuart-birrell/

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Finding and Enabling your Digital-Friendly Culture Feb 28, 2022

There is no one-size-fits-all approach when it comes to organizational culture. Some companies have found success in digital transformation by adapting their traditional and long-established cultures. In contrast, others struggle with the transition because they cannot change what’s familiar enough around them – even if this means losing out on opportunities for growth or business model innovation! So how should organizational leaders determine their cultural holy grail that offers a strong sense of teamwork, where everyone feels welcome and comfortable working together with emerging technologies and process changes, and then enable it for maximizing value?

Guest: Rohitashwa Pant, Chief Digital & Information Officer, Schuler Group

Guest Bio: https://www.ciotalknetwork.com/contributor/rohitashwa-pant/

More on this episode: https://www.ciotalknetwork.com/finding-and-enabling-your-digital-friendly-culture/

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Steps to Making Data Your Greatest Asset Feb 11, 2022

How well is your business unlocking data-driven capabilities, enterprise-wide analytics, and using it to scale across multiple dimensions? While you may have already started implementing targeted advanced analytics and artificial intelligence use cases, what IT and data architectures, people and processes alignment, and data governance must be established to make data your most significant asset?

Guest 1: Karl Hightower, Chief Data Officer, Novant Health

Guest Bio: https://www.ciotalknetwork.com/contributor/karl-hightower/

Guest 2: Jaime Montemayor, Chief Digital and Technology Officer, General Mills

Guest Bio: https://www.ciotalknetwork.com/contributor/jaime-montemayor/

More on this episode: https://www.ciotalknetwork.com/steps-to-making-data-your-greatest-asset/

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The 2022 CIO Agenda Jan 19, 2022

What is on the CIO agenda for 2022 that will help enable and shape business aspirations for the best outcome? Coming out of pandemic, as we enter the new year, how are the CIOs planning to align their strategies and resources to launch digital projects faster, integrate systems quickly, and allow seamless and secure access to applications and data? Guest: Tanya Hannah, Chief Information Officer, King County

Guest Bio: https://www.ciotalknetwork.com/contributor/tanya-hannah/

More on this episode: https://www.ciotalknetwork.com/the-2022-cio-agenda/

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Identifying and Enabling the Skills of the Future Jan 11, 2022

Leaders recognize the need for employees to learn new skills to stay relevant and profitable in the future. But the inability to maintain an inventory of current skills, identify required and critical future skills, and proactively fill the gap hinders such efforts. So how are business and IT leaders collaborating to ensure proper investment in this strategic and long-term capability-building effort? Guest: Ruth Thorpe, Senior Vice President, Information Technology and Chief Information Officer, Endo International

Guest Bio: https://www.ciotalknetwork.com/contributor/ruth-thorpe/

More on this episode: https://www.ciotalknetwork.com/identifying-and-enabling-the-skills-of-the-future/

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Simplifying IT for a Scalable and Secure Hybrid Work Environment Jan 07, 2022

Many small and mid-sized companies rely on a dynamic mix of full, part-time, and contracted employees to run their business across corporate and personal-owned devices.

With employees' expectations of an ongoing hybrid work environment and the organization's need to maintain security and compliance protocols, it is critical to implement a solution that balances security and user productivity without adding complexity and cost.

How can small and mid-sized organizations simplify their IT to yield a more scalable and secure work environment for all employees, whether in the office, airport, or kitchen table?

Guest: Eric Hagopian

Title: Chief Information and Data Officer, Public Company Accounting Oversight Board (PCAOB)

For more details and related content:

https://www.ciotalknetwork.com/simplifying-it-for-a-scalable-and-secure-hybrid-work-environment/

Steps to Outcome-Driven Security Dec 08, 2021

Organizations want their security investments to achieve intended results and drive significant positive ROI like any business function. For such clarity, how much security organizations need and how much they should pay must be calculated based on operations and technology costs, risks mitigated, and benefits realized. Also, explicit metrics must drive security effort evaluation, performance, and the required adjustments. So how can we move to such outcome-driven security? Guest: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank)

Guest Bio: https://www.ciotalknetwork.com/contributor/bharat-soni/

More on this episode: https://www.ciotalknetwork.com/steps-to-outcome-driven-security/

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Transforming security programs to become digital business enablers Nov 18, 2021

Business typically views security programs as inducing caution, restrictions, and restraints. As a security leader, how do you change perception, create alignment, engage constituents, and demonstrably catalyze innovation to transform such programs into practical digital business enablers? Guest: Dee Young, Chief Information Security Officer, UNC Health Care

Guest Bio: https://www.ciotalknetwork.com/contributor/dee-young/

More on this episode: https://www.ciotalknetwork.com/transforming-security-programs-to-become-digital-business-enablers/

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From Peanut Butter to Surgery for Better Security Oct 26, 2021

Spreading the same controls across all business areas hasn’t proven to be effective for security management. Neither has planting people, whether your own or a managed service provider, and passively waiting for the alarm to go off. How can you as a CISO be surgical in your approach to security operations to proactively safeguard the crown jewels? Guest 1: Jerich Beason, Chief Information Security Officer, Epiq

Guest Bio: https://www.ciotalknetwork.com/contributor/jerich-beason/

Guest 2: Leon Ravenna, Chief Information Security Officer, KAR Global

Guest Bio: https://www.ciotalknetwork.com/contributor/leon-ravenna/

Guest 3: Jake Margolis, Chief Information Security Officer, Metropolitan Water District of Southern California

Guest Bio: https://www.ciotalknetwork.com/contributor/jake-margolis/

More on this episode: https://www.ciotalknetwork.com/from-peanut-butter-to-surgery-for-better-security/

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Can Digital fully enable Circularity? Oct 11, 2021

Circularity, aka circular economy, refers to a closed-loop system where we can keep reusing, repairing, refurbishing, remanufacturing, and recycling resources, minimizing resource consumption and waste. It also can help improve resource productivity since we can keep using products, equipment, and infrastructure longer. Since we are using digital to maximize business and user outcomes, can we extend it to enable a circular economy fully? Guest 1: Aldo Noseda, Vice President, Chief Information Officer, Eastman Chemical Company

Guest Bio: https://www.ciotalknetwork.com/contributor/aldo-noseda/

More on this episode: https://www.ciotalknetwork.com/can-digital-fully-enable-circularity/

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Doing What Matters Most During Chaos Oct 08, 2021

Amidst the current chaotic environment, we could be fighting daily fires and embrace stagnation. But, instead, organizations must focus on sustainability, cultivating talent, and operating with purpose while using technology to transform and accelerate growth to create a lasting impact and bring positive change. So, how well are the organizations doing what matters most today? Guest 1: Tressa Springmann, Chief Information Officer, LifeBridge Health

Guest Bio: https://www.ciotalknetwork.com/contributor/tressa-springmann/

Guest 2: Reid Stephan, Vice President & Chief Information Officer, St. Luke’s Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/reid-stephan/

More on this episode: https://www.ciotalknetwork.com/doing-what-matters-most-during-chaos/

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Shifting from a Principle-Dependent to a Scenario-Driven Business Sep 22, 2021

There is a rapid change in customer expectations, business models, and how work gets done. Yet, from planning demand to building operational capability to establishing a robust partner ecosystem support, many businesses still depend on principles enshrined as best practices decades ago. How can we rethink and shift our business planning and delivery efforts to more realistic scenario-driven models that are continually refined based on actual outputs? What is holding organizations back from taking this leap? What can business and IT leaders do collaboratively to enable this shift? Guest 1: Nick Giannakakis, Group Chief Information Officer, Motor Oil

Guest Bio: https://www.ciotalknetwork.com/contributor/nick-giannakakis/

Guest 2: Jennifer Greenman, Chief Information Officer, Cancer Treatment Centers of America

Guest Bio: https://www.ciotalknetwork.com/contributor/jennifer-greenman/

More on this episode: https://www.ciotalknetwork.com/shifting-from-a-principle-dependent-to-a-scenario-driven-business/

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Bringing Business and IT together to deliver Digital Sep 10, 2021

Supporting the scaling and accelerating digitalization efforts requires rethinking and converging business and IT teams. From cross-training workers for homogenization, integrating workflows, learning and adopting emerging technologies, to navigating through uncertainties together. Where are organizations in this journey? What are the related challenges and remedies that are helping build one cohesive force to deliver Digital? Guest 1: Dennis Hodges, Chief Information Officer, Inteva Products, LLC

Guest Bio: https://www.ciotalknetwork.com/contributor/dennis-hodges/

Guest 2: Ronald Blahnik, Senior Vice President and Chief Information Officer, Hibbett

Guest Bio: https://www.ciotalknetwork.com/contributor/ronald-blahnik/

More on this episode: https://www.ciotalknetwork.com/bringing-business-and-it-together-to-deliver-digital/

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Turning Weak Signals into Strong Competitive Advantage Aug 31, 2021

An emerging trend may be missed or shunned as speculation when it emanates weak signals or looks like an anomaly. But, waiting for it to become a conspicuous trend could cost you the race with your proactive competitors. So, how can organizations build heightened sensing capabilities to discern promising trends even if the signals are weak and stay ready to execute timely to gain a significant competitive advantage?

Guest 1: Nashira Layade, Executive Vice President and Chief Technology Officer, Realogy

Guest Bio: https://www.ciotalknetwork.com/contributor/nashira-layade/

Guest 2: Borre Ulrichsen, Chief Information Officer, Gonzaga University

Guest Bio: https://www.ciotalknetwork.com/contributor/borre-ulrichsen/

More on this episode: https://www.ciotalknetwork.com/turning-weak-signals-into-strong-competitive-advantage/

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Funding IT when Digital is the Default Aug 26, 2021

With management looking to find ways to optimize operating costs leveraging digitalization while expecting clear and positive ROI from such technology investments, where should an organization invest in IT vs. scale back? What if investing in digital transformation is the only way left to desirable cost optimization?

Guest: Robert Ford, Chief Information Officer, Northwest University

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-ford/

More on this episode: https://www.ciotalknetwork.com/funding-it-when-digital-is-the-default/

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Assembling business and IT capabilities like a LEGO® puzzle Aug 10, 2021

What if you could assemble your organization like LEGO® puzzles, where each product or service as a business block could be coupled with a compatible IT block. And do it in a way where you could build, buy, or lease these blocks to achieve a lean and on-demand setup that is scalable and extensible without compromising the quality of business operation and customer experience. What does it take to build such capability?

Guest: Daniel Blanchard, Chief Technology Officer, IHG Hotels & Resorts

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-blanchard/

More on this Episode: https://www.ciotalknetwork.com/assembling-business-and-it-capabilities-like-a-lego-puzzle/

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Are you a Daring Leader? Jul 28, 2021

In light of recent global disruption, you are asked to step up, leaving your comfort zone. How well have you adapted to adversity without any judgment or avoidance? With the spotlight on you to deliver, have you stayed empathetic? Did you admit mistakes, took criticism, and did it all in stride, recognizing the risk and emotional exposure? If not, what held you back? Where do you need help?

Guest 1: Lungile Mginqi, Group Chief Information Officer, Sasol

Guest Bio: https://www.ciotalknetwork.com/contributor/lungile-mginqi/

Guest 2: Michael Ruttledge, Chief Information Officer, Citizens Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-ruttledge/

More on this Episode: https://www.ciotalknetwork.com/are-you-a-daring-leader/

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Road to Relevant, Profitable, and Future-ready Pharma Jul 26, 2021

The pharma companies are juggling multiple priorities like improving R&D, establishing a presence in global markets, and investing in digital transformation initiatives to move beyond the pill, find new revenue streams, and handle changing customer’s expectations for personalization. Pandemic further complicated the issues with delayed product launches, reduced in-person sales visit potential, supply chain disruption, and delays in drug commercialization. So how are the pharma industry players dealing with this perfect storm? What’s the road to relevant, profitable, and future-ready pharma?

Guest : Minori Hara, Chief Information Officer and Head of Digital & IT Division, Santen Pharmaceutical

Guest Bio: https://www.ciotalknetwork.com/contributor/minori-hara/

More on this Episode: https://www.ciotalknetwork.com/road-to-relevant-profitable-and-future-ready-pharma/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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Building Future Leaders for Hybrid Work Environment Jul 21, 2021

A hybrid work environment is here to stay. How did you motivate and engage people and lead a team you can’t see face-to-face all the time? How did you ensure effective communication, collaboration, trust-building, and ensuring accountability? What current leadership approaches and skills you used helped or hurt as you lead your troops in the hybrid work environment? How should we develop future leaders for this new paradigm?

Guest 1: Rajeev Ravindran, Senior Vice President and Chief Information Officer, Ryder System

Guest Bio: https://www.ciotalknetwork.com/contributor/rajeev-ravindran/

Guest 2: John Kolb, Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kolb/

More on this Episode: https://www.ciotalknetwork.com/building-future-leaders-for-hybrid-work-environment/

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Building an Elastic, People-Centric Business, Focused on Now Jul 12, 2021

Your business needs to be resilient that bounces back from disruptions and adversity. You also want to make sure that you are relevant now since the future is uncertain. Should you focus on automation, go remote, digitalize your offerings, promote self-service, and discard any people, processes, and technology that don’t fit your current agenda? How to build an elastic, people-centric business that’s focused on what’s vital now while getting future-ready?

Guest 1: Bhavana Devulapally, Senior Vice President & Chief Information Office, Ventas

Guest Bio: https://www.ciotalknetwork.com/contributor/bhavana-devulapally/

Guest 2: Maurice Ferrell, Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government

Guest Bio: https://www.ciotalknetwork.com/contributor/maurice-ferrell/

More on this Episode: https://www.ciotalknetwork.com/building-an-elastic-people-centric-business-focused-on-now/

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Enabling an Environmentally and Socially Conscious Enterprise Jun 25, 2021

Is your organization ensuring data security and privacy sufficiently and practicing race and gender diversity and inclusion effectively? Are your business practices ethical and transparent? Is worker health and safety getting the same focus and investment as product safety and quality? If such social and environmental issues are supported by a business properly, customers are willing to help, and employees are more likely to stay engaged. What is your organization doing to fulfill this increasing demand to become a more environmentally and socially conscious enterprise? How can IT help?

Guest 1: Todd Britton, Chief Information Officer and Associate Vice President, IT, University of La Verne

Guest Bio: https://www.ciotalknetwork.com/contributor/todd-britton/

Guest 2: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/

More on this Episode: https://www.ciotalknetwork.com/enabling-an-environmentally-and-socially-conscious-enterprise/

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Building a Disruption-Proof Bottom-Up IT Culture Jun 24, 2021

As an IT leader, you strive to create an environment where people can learn, grow, inspire, and innovate. But to deliver on this promise, how are you building and sustaining a bottom-up culture, where each member of your team has a voice, empowered to make decisions, and motivated to create innovative and practical solutions to solve challenges and exploit business growth opportunities? And, how are you embedding resilience, so it stands the tests of business and life-changing disruptions like the pandemic?

Guest 1: Faith Burn, Chief Information Officer, Eskom Holdings

Guest Bio: https://www.ciotalknetwork.com/contributor/faith-burn/

Guest 2: Michael Hites, Chief Information Officer, Southern Methodist University

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-hites/

Guest 3: Kevin Gray, Chief Information Officer, City of Burbank

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-gray/

More on this Episode: https://www.ciotalknetwork.com/building-a-disruption-proof-bottom-up-it-culture/

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Supporting Business Reinvention to Alleviate Global Disruptions Jun 03, 2021

Business leaders are looking to lessen the impact of current global disruption while fortifying against future ones. They want to acquire new capabilities quickly through mergers and acquisitions, reimagine customer relationship building, and improve their cybersecurity posture to minimize risk while controlling costs. How well are IT and Security leaders supporting this business reinvention effort?

Guest : Ketan Pandit, Chief Information Officer, QBE North America

Guest Bio: https://www.ciotalknetwork.com/contributor/ketan-pandit/

More on this Episode: https://www.ciotalknetwork.com/supporting-business-reinvention-to-alleviate-global-disruptions/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Steps to Scaling AI May 26, 2021

It is one thing to envision an AI concept, develop a prototype, and take it to production. It is another to scale such efforts to build and manage a robust enterprise-grade AI pipeline. How can organizations adopt product engineering, lifecycle management, and governance disciplines to scale AI efforts ensuring performance and reliability?

Guest 1: Mark Miller, Chief Information Officer, Party City

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-miller/

Guest 2: Prasanna Kumar Burri, Group Chief Information Officer, Dangote Industries

Guest Bio: https://www.ciotalknetwork.com/contributor/prasannakumar-burri/

More on this Episode: https://www.ciotalknetwork.com/steps-to-scaling-ai/

More on AI: https://www.ciotalknetwork.com/topics/cxo/

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Vision Enabled MedTech for Improved Patient Care May 25, 2021

From timely patient diagnostics, proper treatment to reliable recovery, vision can play a critical role in enhancing patient care, which requires reliable, compatible, cost-effective, energy-efficient, and high-performing vision technology solutions. Whether it is diagnostic imaging, medical carts, or pill dispensers, embedded vision can change the game. However, due to inadequate knowledge in camera technology, lack of technical and engineering expertise, supply chain fragmentation, and improper device support, medical device companies struggle to incorporate vision in their products timely and confidently. Starting from defining a vision playbook to establishing camera integration standards, how can we shape this much-needed, rapidly growing vision ecosystem to drive the best outcomes for the patients, providers, and medical device companies?

Guest: Maharajan Veerbahu Title: Co-Founder & Vice President of Embedded Services, e-con Systems

For more details and related content: https://www.ciotalknetwork.com/vision-enabled-medtech-for-improved-patient-care

From Small Ideas to Big Impact May 20, 2021

If appropriately harnessed, even the small ideas can lead to a big impact on the way we acquire, serve, and retain our customers. But how to keep those ideas coming, testing them, and operationalizing the ones that show promise timely? But, how to do so despite the constraints posed by significant disruptions like the pandemic?

Guest 1: Miao Song, Global Chief Information Officer – Petcare, MARS

Guest Bio: https://www.ciotalknetwork.com/contributor/miao-song/

Guest 2: Byron Clymer, Chief Information Officer, Lockton Companies

Guest Bio: https://www.ciotalknetwork.com/contributor/byron-clymer/

More on this Episode: https://www.ciotalknetwork.com/from-small-ideas-to-big-impact/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Delivering on the World Health Promise May 05, 2021

From fighting health care inequality to expanding access to medicines, from stopping infectious diseases to keeping healthcare clean, and from preparing for future epidemics to gaining public trust, the World Health Organization and the public health departments worldwide have a critical task at hand. The recent pandemic showed us that there is a complex journey ahead into an unpredictable future. How are the World Health Organization (WHO) and the national public health departments worldwide working together to harness available resources and innovative technologies to deliver on their promises?

Guest: Bernardo Mariano Junior, Chief Information Officer and Director of the Department of Digital Health & Innovation, World Health Organization

Guest Bio: https://www.ciotalknetwork.com/contributor/bernardomariano-junior/

More on this Episode: https://www.ciotalknetwork.com/delivering-on-the-world-health-promise/

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Balancing Employee and Business Wellbeing May 03, 2021

How well is your organization able to support its workers as they ride an emotional roller coaster due to losses in the family, disrupted life conditions, and burnout at work? How are you balancing your efforts and investments toward employee wellbeing with the task or reenergizing and realigning your organization’s priorities to stay sustainable and profitable as a business?

Guest 1: Kathleen Larkin, Senior Vice President & Chief Human Resources Officer, South Jersey Industries

Guest Bio: https://www.ciotalknetwork.com/contributor/kathleen-larkin/

Guest 2: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

More on this Episode: https://www.ciotalknetwork.com/balancing-employee-and-business-wellbeing/

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Steps to Effectively Enabling Business Transformation to earn a Partner status for IT Apr 30, 2021

While IT is always seen as enabling business transformation and related initiatives, but not always does it elevate its status as a partner. Is there a playbook one can use to effectively enable the transformation journey to earn that stripe.

Guest: Leonard Brinson, Vice President and Chief Information Officer, South Jersey Industries

Guest Bio: https://www.ciotalknetwork.com/contributor/leonard-brinson/

More on this Episode: https://www.ciotalknetwork.com/steps-to-effectively-enabling-business-transformation-to-earn-a-partner-status-for-it/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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Can Sovos enable IT to streamline sales tax controls and future-proof your tax compliance? Apr 22, 2021

The often shifting sales tax rules and regulations in over 14,000 state and local tax jurisdictions in the USA make sales tax compliance management a daunting task. Supporting ongoing manual changes to 3rd party on-premise business applications increases the burden on IT teams already juggling multiple priorities. Sovos claims its technology solution eliminates this burden on IT and grants the tax and finance departments complete autonomy to handle indirect tax processes, timely and valid sales and use tax self-assessments, accurate reporting, and exemption certification across jurisdictions. Is this claim too good to be true? Can the Sovos solution hold up to scrutiny and deliver on the sales taxation agility promise?

Guest 1: John Landy Title: Chief Technology Officer, Sovos

Guest 2: Terry Melnik Title: General Manager, Sales and Use Tax, Sovos

For more details and related content: https://www.ciotalknetwork.com/can-sovos-enable-it-to-streamline-sales-tax-controls-and-future-proof-your-tax-compliance

Remote Work Is Here to Stay – How to make it Scalable and Secure? Apr 01, 2021

Running a relevant business with a competitive edge today requires a scalable, reliable, and secure operation ready to support the future of work. One where remote and on-the-go employees, powered by seamless digital collaboration and secure access to data and applications, have the clarity and confidence to meet your customer demands. One that simplifies and consolidates productivity platforms and solutions that helps them discover the freedom to work and create value, any time and anywhere, and enjoy the work-life balance they want at the same time. And one that allows you to respond to market changes quickly and effectively. How can you build such a resilient and future-fit business that grows at the speed of change?

Guest: Sireesha Mandava Title: Chief Information Officer and VP of Innovation, GreenPath Financial Wellness

For more details and related content: https://www.ciotalknetwork.com/remote-work-is-here-to-stay-how-to-make-it-scalable-and-secure

How to be an effective analytics leader? Mar 21, 2021

Due to the increasing adoption of a data-driven approach to work and decision-making, analytics leadership is essential for an organization’s growth. As an analytics leader, how do you get clear commitments from management and users about data and information approaches? How do you prevent missing simple yet critical patterns due to cognitive overload? How do you foster a collaborative and zealous environment that offers individuals psychological safety to speak up without hesitation and share unique information?

Guest: Christopher Hutchins, VP, Chief Data & Analytics Officer, Northwell Health

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-hutchins/

More on this Episode: https://www.ciotalknetwork.com/how-to-be-an-effective-analytics-leader/

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Building your Relationship Capital as a CISO Mar 12, 2021

Leadership is influence, and relationships play an essential role. To ace your performance appraisal as a security leader, you need to develop healthy relationships with the internal security team, organizational peers, management, vendors, and customers. How can CISOs build their relationship capital with all constituents to enable business growth while keeping the fort secure?

Guest: Rob Hornbuckle, Chief Information Security Officer, Allegiant

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-hornbuckle/

More on this Episode: https://www.ciotalknetwork.com/building-your-relationship-capital-as-a-ciso/

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Sustaining an Employee-Driven Culture of Innovation Mar 04, 2021

The year 2020 taught us a lot. We became candid and openly vulnerable among our peers. While bearing enormous stress, we came together, came up with more new ideas, and tried new things than ever before. How can we sustain this creativity and persistence and emerge from the crisis to build a long-term advantage for the business?

Guest: Danielle Maurici Arnone, Chief Information Officer, Reckitt Benckiser (RB)

Guest Bio: https://www.ciotalknetwork.com/contributor/daniellemaurici-arnone/

More on this Episode: https://www.ciotalknetwork.com/sustaining-an-employee-driven-culture-of-innovation/

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Using Inclusion to Drive Transformation Feb 17, 2021

Going alone may make things a little faster for business transformation, but taking others along would take you farther. While this conventional wisdom sounds logical, organizational change initiatives often have lackluster results, or they fail due to siloed strategy, unilateral decision making, and disconnected execution. What is so complicated about Inclusion? How should leaders drive transformation using Inclusion for best results?

Guest: Viren Shah, Chief Digital Officer, GE Appliances, a Haier company

Guest Bio: https://www.ciotalknetwork.com/contributor/viren-shah/

More on this Episode: https://www.ciotalknetwork.com/using-inclusion-to-drive-transformation/

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Paving the Path to Purchase with Digital Experiences Feb 10, 2021

Covid-19 forced B2B companies to suspend the face to face marketing and sales models. What are the digital alternatives to the traditional models, and are organizations ready to leverage them successfully? What should change in marketing and sales strategies, processes, channels, people, and tools to pave the path to purchase with digital experiences?

Guest 1: John Wittig, Chief Commercial Officer, Southern Glazer’s Wine & Spirit

Guest Bio: https://www.ciotalknetwork.com/contributor/john-wittig/

Guest 2: Ann Dozier, Senior Vice President & Chief Information Officer, Southern Glazer’s Wine and Spirits

Guest Bio: https://www.ciotalknetwork.com/contributor/ann-dozier/

More on this Episode: https://www.ciotalknetwork.com/paving-the-path-to-purchase-with-digital-experiences/

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Reimagining Senior Care Feb 04, 2021

Seniors deal with loneliness and financial predators besides aging and illness issues. With mounting healthcare and living costs, they also need to stay financially secure. How are the organizations serving this target customer base leveraging technology to reimagine their business models, products, and service delivery approach to enable safe, comfortable, and healthy living for seniors?

Guest: Andrea Ciccolini, Global Chief Information Officer, Amplifon

Guest Bio: https://www.ciotalknetwork.com/contributor/andrea-ciccolini/

More on this Episode: https://www.ciotalknetwork.com/reimagining-senior-care/

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Leveraging The Agile Manifesto for Digital Transformation Jan 28, 2021

Companies are digitally transforming their business to transform customer experiences and enable sustained competitive advantage. They are also adopting agile principles to stay fast on their feet and outpace their competitors. How integrated and synchronized is the agile transformation effort at these organizations with the digital transformation initiatives? While demonstrating digital leadership, are the top executives, including the C-Suite, functioning as agile leadership teams? How can organizations repurpose and leverage the Agile Manifesto, which otherwise was only developed for software development, to drive an agile digital transformation?

Guest 1: Nicholas Colisto, Vice President and Chief Information Officer, Avery Dennison

Guest Bio: https://www.ciotalknetwork.com/contributor/nicholas-colisto/

Guest 2: Kevin Jones, Chief Information Officer, Indiana Department of Child Services

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-jones/

More on this Episode: https://www.ciotalknetwork.com/leveraging-the-agile-manifesto-for-digital-transformation/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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Digital-Enabled Wealth Management Jan 20, 2021

In a fast-changing market and global uncertainty, only the most innovative, bold, and flexible wealth managers stand a chance in delivering real value to their customers. How are financial institutions leveraging digital to provide proper organizational support for quality research with agile decision-making, enabling reliable portfolio and risk management that is much needed for keeping customer confidence?

Guest 1: Ram Nagappan, Chief Information Officer, BNY Mellon | Pershing

Guest Bio: https://www.ciotalknetwork.com/contributor/ram-nagappan/

Guest 2: Rob Zelinka, Chief Information Officer, Jack Henry & Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-zelinka/

More on this Episode: https://www.ciotalknetwork.com/digital-enabled-wealth-management/

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Why Cybersecurity is important for Business Growth Jan 14, 2021

Cybersecurity is no different from a sports car’s brakes, which is only to keep us safe, not to slow us down as we test our businesses’ limits during such unprecedented times of digital growth and disruptive change. How should a CISO help executive management understand cybersecurity, why it is essential for growth, and how to leverage it to maximize digital potential?

Guest: Juan Carlos, Chief Information Security Officer, Metlife

Guest Bio: https://www.ciotalknetwork.com/contributor/juan-carlos/

More on this Episode: https://www.ciotalknetwork.com/why-cybersecurity-is-important-for-business-growth/

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Enabling Effective Virtual Care Dec 25, 2020

Due to the pandemic, both the healthcare organizations and patients were pushed into trying virtual care. While the initial results are encouraging, significant challenges remain. Doctors struggle with technological, licensing, jurisdictional issues, and many patients with bandwidth. Hospital systems are trying to integrate virtual care into their clinical workflow and bolstering their technology infrastructure while juggling HIPAA compliance and security concerns. How can policymakers, healthcare organizations, and medical practitioners collaborate to enable effective virtual care?

Guest: Jason Joseph, Senior Vice President and Chief Information Officer, Spectrum Health

Guest Bio: https://www.ciotalknetwork.com/contributor/jason-joseph/

More on this Episode: https://www.ciotalknetwork.com/enabling-effective-virtual-care/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Enabling Data-Driven Enterprise DNA Dec 16, 2020

Even with easy access to AI and advanced analytics technologies, the total cost of getting data wrong can be huge, with organizations trying to exploit digital opportunities ahead. How can leaders enable data-driven enterprise DNA with relevance, completeness, and transparency of the data models as the foundation?

Guest 1: Dante Tellez Guevara, Chief Data & Analytics Officer, Chubb

Guest Bio: https://www.ciotalknetwork.com/contributor/dante-tellez/

Guest 2: David Wright, Chief Data Officer, Commerzbank

Guest Bio: https://www.ciotalknetwork.com/contributor/david-wright/

More on this Episode: https://www.ciotalknetwork.com/enabling-data-driven-enterprise-dna/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Steps to Enabling a Digital Culture Dec 01, 2020

As part of their digital transformation efforts, organizations are dashing to exploit analytics and AI, modernizing core technologies, and optimizing operations? But how are they enabling a digital culture where everyone is open to embracing risk, committed to changing siloed mindsets, and stays relentlessly focused on the customer?

Guest: Teemu Salmi, Senior Vice President, Chief Information Officer, Stora Enso

Guest Bio: https://www.ciotalknetwork.com/contributor/teemu-salmi/

More on this Episode: https://www.ciotalknetwork.com/steps-to-enabling-a-digital-culture/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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Managing Security through Mergers and Acquisitions Dec 01, 2020

During mergers and acquisitions (M&A), while the focus is to build a bigger and better business, security frequently takes a backseat. Starting from unreported vulnerabilities and security control gaps during the due-diligence phase to conflicts about security programs and policies among the merging security teams are commonplace. How can organizations manage security effectively throughout the M&A?

Guest: James Edgar, Senior Vice President and Chief Information Security Officer, FLEETCOR

Guest Bio: https://www.ciotalknetwork.com/contributor/james-edgar/

More on this Episode: https://www.ciotalknetwork.com/managing-security-through-mergers-and-acquisitions/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Taking Charge as Women in Technology Nov 26, 2020

Starting from building industry relevant skills, tackling unconscious bias, to building confidence and executive presence, women in technology report multiple challenges that hold them back from enjoying a rewarding career with a healthy work-life balance. How can they take charge, and with organizational support, work toward leveling the playing field, allowing them to blossom as a professional and a leader?

Guest: Sue Robinson, Chief Information Officer, Head of IT Europe and Asia Pacific, Aspen Insurance Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sue-robinson/

More on this Episode: https://www.ciotalknetwork.com/taking-charge-as-women-in-technology/

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How to Build a Voice of the Customer Playbook? Nov 23, 2020

Organizations collect a multitude of customer feedback—CSAT surveys, social reviews, insurance claims, voice-to-text conversions of customer orders, customer emails, to name a few. Understanding and acting on all this textual data at scale can be complicated and costly. How should an organization build its Voice of the Customer playbook that offers practical strategies to use customer data to build loyalty, introduce products consumers want, and market to the right audience?

Guest: Duane Lyons Title: Practice Lead, Wavicle Data Solutions

For more details and related content: https://ciotalknetwork.com/how-to-build-a-voice-of-the-customer-playbook/

Leading in the Next Normal Nov 17, 2020

Due to the disruption and uncertainty caused by the pandemic, we don’t know what’s ahead of us, and we may never go back to what we were doing. So, what’s the future of business? What will be the next normal, how will the leaders lead in 2021 and beyond?

Guest 1: Tracy M.Kerrins, Chief Information Officer, Wells Fargo

Guest Bio: https://www.ciotalknetwork.com/contributor/tracy-kerrins/

Guest 2: John Kochavatr, VP, Chief Information Officer, Portland General Electric

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kochavatr/

More on this Episode: https://www.ciotalknetwork.com/leading-in-the-next-normal/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Delivering on the 2021 CISO Agenda Nov 03, 2020

For the upcoming year 2021, how are the CISOs enabling a business-driven cyber strategy, gearing up to take on the broader role, and planning budgets that directly tie to business growth and improved risk management? How are they planning to develop their talent pool and manage security services partnerships to deliver on their 2021 CISO agenda successfully?

Guest 1: Arun DeSouza, Chief Information Security and Privacy Officer, Nexteer Automobile

Guest Bio: https://www.ciotalknetwork.com/contributor/arun-desouza/

Guest 2: Jake Margolis, Chief Information Security Officer, Metropolitan Water District of Southern California

Guest Bio: https://www.ciotalknetwork.com/contributor/jake-margolis/

More on this Episode: https://www.ciotalknetwork.com/delivering-on-the-2021-ciso-agenda/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Steps to Trustworthy AI Oct 22, 2020

What makes an AI system fair, safe, open, and useful for an average user? How are policymakers, organizations, and academia teaming up to ensure transparency into the data we use, the learning models we adopt, and how we configure those models to process the data to deliver trustworthy AI?

Guest: Dr.Mark Nasila, Chief Analytics Officer, FNB

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-nasila/

More on this Episode: https://www.ciotalknetwork.com/steps-to-trustworthy-ai/

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Transforming Security Operating Model Oct 08, 2020

Your digital assets and networks are growing, and so are the related threats. Executive leadership now views cybersecurity as a strategic business issue. The reputational, regulatory, and financial risks are mounting. How are you transforming your security operating model to make cybersecurity an enabler, not a barrier to exploiting digital capabilities?

Guest: Richard Kaufmann, Vice President and Chief Information Security Officer, Amedisys

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-kaufmann/

More on this Episode: https://www.ciotalknetwork.com/transforming-security-operating-model/

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Fixing problems before they happen Oct 01, 2020

Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ideation, rapid decisions, and sustained relevance for the future?

Guest: Prosenjit Sengupta, Executive Vice President & Chief Digital Officer, Thermax Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/prosenjit-sengupta/

More on this Episode: https://www.ciotalknetwork.com/how-to-unstructure-your-organization-for-the-future/

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How to Unstructure Your Organization for the Future? Sep 24, 2020

Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ideation, rapid decisions, and sustained relevance for the future?

Guest: Prosenjit Sengupta Title: Executive Vice President & Chief Digital Officer, Thermax Limited

For more details and related content: https://ciotalknetwork.com/how-to-unstructure-your-organization-for-the-future/

From Traditional IT Ops to Automated AI Ops Sep 23, 2020

IT operations leaders are under pressure to deliver speed, scalability, and resilience—often in complex hybrid environments. Modern application delivery models demand rapid provisioning and continuous deployment, making traditional IT Ops execution methods insufficient.

In this episode of CIO Talk Network, Siddharth Dhar, Executive Vice President & Global Head for Infrastructure Management Services at Hexaware, joins host Sanjog Aul to discuss how AIOps, automation, and AI/ML are helping enterprises meet these demands. Hear practical insights on governance, overcoming implementation challenges, and redefining the CIO’s role in intelligent IT operations.

Topics Covered: 00:00 – Introduction 01:30 – Why traditional IT Ops are no longer enough 04:15 – How cloud complexity and demand for faster delivery are driving change 07:00 – Key pillars for building effective AIOps 11:30 – Role of AI and ML in infrastructure and application management 15:45 – Challenges in implementing automation across hybrid environments 20:10 – The evolving role of the CIO in driving AIOps 24:35 – Governance and risk management in automated IT 28:00 – Success stories and lessons learned from AIOps adoption 31:50 – Future outlook for intelligent IT operations

🎧 Listen on your favorite platform: Apple Podcasts: Click here Spotify & iHeartRadio: Available now Full Transcript & Episode Details: https://www.ciotalknetwork.com/from-traditional-it-ops-to-automated-ai-ops/

About CIO Talk Network: CIO Talk Network (CTN) is a global peer-led platform where enterprise business and technology leaders think out loud—without pitch or fluff. Hosted by Sanjog Aul, CTN delivers authentic, experience-driven insights that challenge conventional thinking.

Follow CIO Talk Network: LinkedIn: linkedin.com/company/cio-talk-network X (Twitter): twitter.com/ciotalknetwork Website: ciotalknetwork.com

Tags: #AIOps #ITOps #Automation #DigitalTransformation #CIO #CTNTalks #EnterpriseIT #TechLeadership

Preparing for major cyber events Sep 17, 2020

With our world disrupted by COVID, how are you preparing for major cyber events that could most likely follow? What level of crisis preparedness, escalation processes, and communication strategies would allow your organization to handle major cyber events effectively?

Guest: Don Cox, Chief Information Security Officer, MEDNAX

Guest Bio: https://www.ciotalknetwork.com/contributor/don-cox/

More on this Episode: https://www.ciotalknetwork.com/preparing-for-major-cyber-events/

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Keeping Higher Education Viable Through Technology Aug 26, 2020

With falling enrollments, increasing student debts, declining state funding, lowering world ranking, and dwindling degree completion rates, the higher education sector in the United States of America is facing grave challenges. What can technology-enabled innovation help address these challenges effectively and keep higher education viable?

Guest 1: Jonathan Piersol, Associate Vice President & CIO, Howard University

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-piersol/

Guest 2: Jack Suess, VP of IT and CIO, University of Maryland Baltimore County

Guest Bio: https://www.ciotalknetwork.com/contributor/jack-suess/

More on this Episode: https://www.ciotalknetwork.com/keeping-higher-education-viable-through-technology/

More on Innovation: chttps://www.ciotalknetwork.com/keeping-higher-education-viable-through-technology/

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Using Problems to Drive Focus Aug 21, 2020

Most leaders take pride in their problem-solving abilities. But, how do you pick the right problems, choose the right people, provide them with the right resources, and get out of the way to prevent leakage in time, money, and effort, and to drive individual, teams, and organizational focus?

Guest 1: Tarek Tomes, Commissioner and Chief Information Officer, State of Minnesota

Guest Bio: https://www.ciotalknetwork.com/contributor/tarek-tomes/

Guest 2: Maurice Ferrell, Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government

Guest Bio: https://www.ciotalknetwork.com/contributor/maurice-ferrell/

More on this Episode: https://www.ciotalknetwork.com/using-problems-to-drive-focus/

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Mastering the Highly Distributed Workforce Recipe Aug 13, 2020

Businesses are becoming increasingly amenable to remote work arrangement to attract and retain quality talent and to maintain continuity of operations during crises. Most employees are working from home, in isolation, trying to develop a new rhythm, work habits, and be part of a team that learns, innovates, and solves problems together. How are the business and IT leaders building a conducive, connected, collaborative, and secure environment to enable their remote workforce to continue to deliver on business priorities in the new reality?

Guest: Klara Jelinkova Title: Vice President for International Operations and IT and Chief Information Officer, Rice University

For more details and related content: https://www.ciotalknetwork.com/mastering-the-highly-distributed-workforce-recipe/

Should you continue to invest in AI and ML? Jul 30, 2020

COVID-19, a healthcare crisis, has already spawned a financial crisis. Enterprises are slashing costs, halting hiring of new talent, and stalling projects. While AI and ML initiatives have attracted a lot of investment lately, the related ROI may take time to realize. Given the uncertainty, how should organizations be investing in AI and ML moving forward?

Guest: Scott Blandford, Executive Vice President, Chief Digital Officer, TIAA

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-blandford/

More on this Episode: https://www.ciotalknetwork.com/should-you-continue-to-invest-in-ai-and-ml/

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Recalibrating Safety and Security for Restoring Trust Jul 16, 2020

COVID-19, as well as socio-political upheavals, have disrupted security and reduced the sense of safety globally. To restore trust among customers and employees, how are organizations recalibrating standards and approach to safety and security as part of business reopening?

Guest: Jeff Cann, Chief Strategist & CIO, Encore Electric

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-cann/

More on this Episode: https://www.ciotalknetwork.com/recalibrating-safety-and-security-for-restoring-trust/

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Automate Everything—The new cupid for BPOs Jul 15, 2020

Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)?

Guest: Chinmoy Banerjee Title: Executive Vice President & Global Head - Business Process Services, Hexaware

For more details and related content: https://www.ciotalknetwork.com/automate-everything-the-new-cupid-for-bpos/

Is Hexaware AMAZE for Applications a Panacea for Legacy Application Modernization? Jul 15, 2020

With rampant digitization and business dynamics changing constantly, it’s often your applications and systems that determine your capability to adapt, grow, and stay competitive. While we are dabbling in multichannel and multitouch new age experiences, many enterprises still heavily depend on legacy applications. Modernizing such legacy applications has been a chronic challenge due to multiple reasons for many decades. Hexaware claims that its AMAZE platform can help modernize legacy applications at unprecedented speed, quality, and cost savings through automation, minimizing human intervention, and deliver results in a matter of weeks. What proof does Hexaware have to prove this claim? How is AMAZE different from the other automation solutions in the landscape? Is Hexaware AMAZE a panacea for legacy application modernization genuinely?

Guest: Srinivasan Panchapakesan Title: Executive Vice President, Hexaware

For more details and related content: https://www.ciotalknetwork.com/is-hexaware-amaze-for-applications-a-panacea-for-legacy-application-modernization/

From Automation to Autonomous Testing Jul 14, 2020

The increase in the pace of change caused by digitization is driving organizations to move faster than competitors and exceed customer expectations by offering frequent updates to their product and service enabled by technology. In some cases, as quickly as once every 12 seconds. The traditional testing approaches to ensuring reliability that is dependent on human intervention simply cannot keep up. Some companies are evaluating a move from test automation to autonomous testing that takes advantage of AI/ML to make testing less dependent on human intervention and self-learning. How does autonomous testing work? Is it ready for the real world? How can organizations transition from test automation to autonomous testing with confidence?

Guest 1: Tony Mohanty Title: SVP and Global Head, Digital Assurance, Hexaware

Guest 2: Nagendra BS Title: Vice President, Digital Assurance – Practice & Solutions, Hexaware

For more details and related content: https://www.ciotalknetwork.com/from-automation-to-autonomous-testing/

Bringing Smarts into Patient Care Jul 03, 2020

The healthcare industry, including Pharma, MedTech, and Providers, have been trying to improve the current state of patient care journey by using technology. However, doing so in siloes and not using innovations in an integrated fashion is holding us back. Starting from when a patient gets admitted to the hospital, gets the diagnosis done, receives treatment, and recovers, what if there was a holistic way to introducing smarts at each juncture in the journey to improve patient outcome while helping with the bottom line? What are those smarts, and how can they help? What is a practical way to implement and operationalize such smarts? How can various players in the healthcare industry collaborate effectively to bring smarts into patient care?

Guest: Pravin Tiwari Title: Vice President, FPT Software

For more details and related content: https://www.ciotalknetwork.com/bringing-smarts-into-patient-care/

People-first focused Business Reopening post Covid-19 Jul 02, 2020

As companies are working on reopening and resuming operations post Covid-19, how they support their people can make all the difference. Employees are anxious over their job security and about their employer’s future. They may have constraints as a single parent or a person with disabilities, or as a caretaker of the elderly. They may need to learn new skills to support changing business needs. How are Business, IT, and HR leaders reopening the business, ensuring a safe, productive, inclusive, and rewarding working environment?

Guest: David Baker, Chief Information Officer, Pacific Dental Services

Guest Bio: https://www.ciotalknetwork.com/contributor/david-baker/

More on this Episode: https://www.ciotalknetwork.com/people-first-focused-business-reopening-post-covid-19/

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How to Lead Now? Jun 30, 2020

Leading meant influence, but can you? It meant taking the plunge first to tackle the change, but how? It was about helping to envision the future, but are you equipped? As organizational and social constructs, and even the fundamentals of what keeps life humming, is disrupted, how should we rethink leadership? What leadership styles, approaches, and philosophies would be useful now?

Guest: Sam Segran, CIO, Texas Tech University (TTU)

Guest Bio: https://www.ciotalknetwork.com/contributor/sam-segran/

More on this Episode: https://www.ciotalknetwork.com/how-to-lead-now/

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Digital Transformation during COVID-19 and Beyond Jun 18, 2020

With COVID-19 pandemic, businesses are dealing with a two-fold challenge, including a significant decline in sales performance and inability to resume or scale production. It has been a wake-up call for organizations who focused earlier on daily operations at the expense of building a digital-enabled resilient business. With workforce now remote, collaboration with customers and partners now online, how to analyze the market, develop products, and serve customers needs to change. How should organizations continue their Digital Transformation efforts, individually and collectively, for sustained growth and profitability?

Guest: Rajeev Ravindran, Senior Vice President and Chief Information Officer, Ryder System

Guest Bio: https://www.ciotalknetwork.com/contributor/rajeev-ravindran/

More on this Episode: https://www.ciotalknetwork.com/digital-transformation-during-covid-19-and-beyond/

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Keeping up with Pace of Business and Unpredictable Changes Jun 17, 2020

Today’s rapidly changing business landscape is driving many organizations to re-calibrate their customer acquisition and retention strategy and establish a real and robust business continuity plan. They need strong leadership, an infrastructure that is scalable with redundant connectivity to access data, flexible systems, and reliable tools to keep their people productive and focused on serving customers. How are they making this shift to keep up with the pace of change?

Guest: Talvis Love Title: Senior Vice President & Chief Information Officer - Pharmaceutical Segment, Cardinal Health, Inc.

For more details and related content: https://www.ciotalknetwork.com/keeping-up-with-pace-of-business-and-unpredictable-changes/

Creating a Winning Data and Analytics Strategy Jun 12, 2020

We are living now in a volatile, uncertain, complex, and ambiguous (VUCA) world. And, to sustain and succeed as a business in this environment, a winning data and analytics strategy is key. With the enterprises becoming data companies globally, there is a clear shift in the analytics paradigms today. We want to infuse AI across the value chain, but can we truly ignore the fundamentals of data management? Garbage in is garbage out after all. How can organizations create a data and analytics strategy to future proof their data management landscape?

Guest: Vaidya JR Title: Senior Vice President and Global Head, BI, Big Data, and Analytics, Hexaware

For more details and related content : https://www.ciotalknetwork.com/creating-a-winning-data-and-analytics-strategy/

Better Pharma through Digital Jun 02, 2020

The focus in healthcare shifted from volume-based to value-based treatment, forcing the pharma companies to think the path ahead for sustained growth and profitability while maximizing patient outcomes. General health and wellness apps for patient education, side effect management, and medication compliance are ineffective and don’t lead to improved outcomes. How are the business and IT leaders at pharma companies collaborating to define and realize a holistic, value-based, and digital-enabled beyond and around the pill strategy that leads to improved value contribution and competitive advantage for their organizations?

Guest: Gyan Pandey, Global and Group CIO, Aurobindo Pharma Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/gyan-pandey/

More on this Episode: https://www.ciotalknetwork.com/better-pharma-through-digital/

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Managing IoT Security May 21, 2020

IoT devices enabled by analytics and AI, sensing, reactions, and adjustments no longer need human attention, intervention, or awareness. And, with companies deploying many tens of thousands of such devices and endpoints, the attack surface is growing exponentially. What should enterprise security leadership do to proactive plan and manage the security of their IoT network?

Guest: Alma R.Cole, Chief Information Security Officer, US Customs and Border Protection, Department of Homeland Security

Guest Bio: https://www.ciotalknetwork.com/contributor/alma-cole/

More on this Episode: https://www.ciotalknetwork.com/managing-iot-security/

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How the Public Sector is Utilizing AI? Apr 28, 2020

Within the private sector, AI has proven to have many benefits and been used to gain a competitive advantage. But how is it being applied within the public sector, what are the top benefits realized? Has it made an impact on how the government has been able to respond to the current Coronavirus pandemic?

Guest 1: Suzette Kent, Federal Chief Information Officer, US Office of Management and Budget

Guest Bio: https://www.ciotalknetwork.com/contributor/suzette-kent/

Guest 2: Dorothy Aronson, Chief Information Officer, National Science Foundation

Guest Bio: https://www.ciotalknetwork.com/contributor/dorothy-aronson/

More on this Episode: https://www.ciotalknetwork.com/how-the-public-sector-is-utilizing-ai/

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Can Cynet bring Simplicity back into Security? Apr 21, 2020

Securing the internal environment from breaches is becoming increasingly complex for organizations. We keep buying security tools, deploying valuable human resource, and spending more time in fighting fires. But still, the number of breaches keep rising. Cynet, a security solutions provider, claims that its autonomous solution can fully replace multi-security-product stack, that organizations use currently to protect their internal environments and deliver a significantly higher ROI. Let’s find out if Cynet truly has a secret recipe for eliminating silos, human intervention, and technology integration needs while providing full visibility that prevents organizations today from protecting their internal environments.

Guest : Netanel Amar Title :- Co-Founder & COO, Cynet

For more details and related content : https://www.ciotalknetwork.com/can-cynet-bring-simplicity-back-into-security/

Benchmarking Organization’s Maturity for Digital Transformation Apr 10, 2020

How are you making sure that your organization is maturing while you deliver short term wins as part of your digital transformation initiative? How are you establishing benchmarks to evaluate the key elements, including your strategy effectiveness to ensure that your whole organization aligns around a vision truly? What about culture appropriateness, so it fosters the right mindset and behaviors and the organizational structure for best execution of projects? And last but not least, the capability levels, including systems, tools, and skills to properly support delivery? And, once defined, how are you using these benchmarks to stay focused on continually improving the organization’s maturity to exploit future opportunities?

Guest: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/

More on this Episode: https://www.ciotalknetwork.com/benchmarking-your-digital-maturity/

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How is the Government Preparing to Defeat Global Cyber Crime? Apr 02, 2020

Cybercrime spans international boundaries and poses a formidable challenge which we can only address through collaborative efforts between governments and commercial enterprises globally. While this area is attracting a lot of press, attention, and even investment, what progress are we making? What measures are we deploying to deal with this menace effectively?

Guest: Jake Margolis, Chief Information Security Officer, Metropolitan Water District of Southern California

Guest Bio: https://www.ciotalknetwork.com/contributor/jake-margolis/

More on this Episode: https://www.ciotalknetwork.com/how-is-the-government-preparing-to-defeat-global-cyber-crime/

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From Passion to Impact Mar 26, 2020

Is just believing in your people and their ability to learn, grow, and prosper enough to unleash their passion? And how do you empower such a passionate bunch, so they become intentional and thoughtful in their actions and start painting outside the lines to drive meaningful impact?

Guest 1: Kevin Jones, Chief Information Officer, Indiana Department of Child Services

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-jones/

Guest 2: Lewis Stockford, Head of Information Technology (CIO), Centerplate

Guest Bio: https://www.ciotalknetwork.com/contributor/lewis-stockford/

More on this Episode: https://www.ciotalknetwork.com/from-passion-to-impact/

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Can Kofax deliver on its Intelligent Automation promise? Mar 12, 2020

Organizations across industries are adopting automation to handle use cases including repetitive transactions to complex knowledge-based business processes. Focus is shifting from creating only operational efficiencies to revenue generation. Kofax, a new entrant in the crowded intelligent automation solutions category, claims that it’s solution is designed from the ground up to help organizations enable intelligent automation holistically and exploit its potential fully. What evidence does Kofax have to prove this claim? What set’s Kofax apart from the others in the landscape? Can Kofax deliver on its intelligent automation promise?

Guest 1 : Chris Huff Title : Chief Strategy Officer, Kofax,

For more details and related content : https://www.ciotalknetwork.com/can-kofax-deliver-on-its-intelligent-automation-promise/

Addressing the top three CISO challenges Mar 12, 2020

Decades ago, CISOs started as the guardian of the firewall, defending a well-defined perimeter. But today, with anytime and anywhere data access imperative, such boundaries are blurred. Securing crown jewels in a cloud environment, with poor under the hood visibility, has been daunting. And, to tackle the daily fires while preparing for what’s ahead, it has been challenging to build a next-gen security talent pool. How are CISOs addressing these top three challenges?

Guest 1: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank)

Guest Bio: https://www.ciotalknetwork.com/contributor/bharat-soni/

Guest 2: Pablo Molina, AVP and Chief Information Security Officer, Drexel University

Guest Bio: https://www.ciotalknetwork.com/contributor/pablo-molinaa/

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Tackling the top five digital transformation roadblocks Mar 11, 2020

We are now in the execution mode with digital. The top five issues reported include lack of overarching digital strategy, ineffective organizational structure, employee resistance, unavailability of the quality talent pool, and insufficient budget support. While most business and technology leaders have faced similar issues in the past, why do these issues seem daunting in the digital context? What are some of the proven principles and methods leaders have used to handle these issues successfully?

Guest: Juha Etelaniemi, Chief Information Officer, Fazer

Guest Bio: https://www.ciotalknetwork.com/contributor/juha-etelaniemi/

More on this Episode: https://www.ciotalknetwork.com/tackling-the-top-five-digital-transformation-roadblocks/

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Rethinking Ethics for Digital Feb 20, 2020

Gaining competitive advantage, learning how humans think and make purchase decisions, and what’s going to happen next in business are some of the practical reasons organizations are looking to exploit digital capabilities. But, not everything legal, which serves our business interests, is ethical. Privacy is at risk and trust levels are deteriorating. How are organizations rethinking and maintaining high ethical standards in the digital era?

Guest 1: Frank Buytendijk, Author, Research VP, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/frank/

Guest 2: Mike Peterson, Chief Information Officer / SVP of Information Technology, CHG Healthcare Services

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-peterson/

More on this Episode: https://www.ciotalknetwork.com/rethinking-ethics-for-digital/

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Leading through Transition Feb 13, 2020

A significant shift like a merger in business or economic meltdown leaves employees wondering about their safety, what the future holds for them, how their roles will change, and how they should carry out their duties. How should a leader keep employees productive and effective during such transitional times, providing the structure, knowledge, and security, while adapting to the roadblocks and challenges?

Guest: Malcolm Jack, Chief Information Officer, Granite Construction

Guest Bio: https://www.ciotalknetwork.com/contributor/malcolm-jack/

More on this Episode: https://www.ciotalknetwork.com/leading-through-transition/

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Using Digital to Solve Analog Problems Feb 05, 2020

Manufacturing uses digital twins for physical product prototyping and innovation. How can leaders use digital to tackle analog problems, including organizational effectiveness, change management, workforce optimization, cultural relevance, and cost control?

Guest: Lutz Beck, Chief Information Officer, Daimler Trucks North America (DTNA)

Guest Bio: https://www.ciotalknetwork.com/contributor/lutz-beck/

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A Digital Operating Model that delivers Results Jan 30, 2020

Digital is no longer just a cool idea or about only marketing and customer experience. From product development, production, service operation, supply chain, and employees’ experience–you must re-imagine all. How should an organization go about defining a digital operating model and put it into action, so it enables consistent, meaningful, and high-quality execution across the enterprise at the speed of business change?

Guest: Sanjay Patel, SVP and Group CIO, Tate and Lyle

Guest Bio: https://www.ciotalknetwork.com/contributor/sanjay-patel/

More on this Episode: https://www.ciotalknetwork.com/a-digital-operating-model-that-delivers-results/

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Delivering Smiles Every Time: A Case Study Jan 30, 2020

1-800-FLOWERS.COM, Inc., an international player in gifting, wanted to offer a world-class experience to it’s increasingly demanding customers. Beyond innovative use of retail technology, it required reimagining processes, removing siloed thinking, and building a conducive organizational culture. Learn how the Business and IT leaders, along with their partners and teams, stepped up to deliver smiles every time.

Guest: Arnie Leap, Chief Information Officer , 1-800-Flowers.com

Guest Bio: https://www.ciotalknetwork.com/contributor/arnie-leap/

More on this Episode: https://www.ciotalknetwork.com/delivering-smiles-every-time-a-case-study/

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Measuring and Improving Effectiveness at Work Jan 23, 2020

Effectiveness feels like a fuzzy word; thus, many of us go after measuring and improving productivity. How a person thinks, manages time, prioritizes tasks, makes decisions, and gets up to speed with the job—all factors into effectiveness. How are organizations measuring and improving effectiveness at work?

Guest 1: Matt Lamb, Chief Information Officer, Rosendin Electric

Guest Bio: https://www.ciotalknetwork.com/contributor/matt-lamb/

Guest 2: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

More on this Episode: https://www.ciotalknetwork.com/measuring-and-improving-effectiveness-at-work/

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Rewriting the Application Access Playbook Jan 22, 2020

Users have left the premise and working outside the four walls of your organization. With the cloud as the new home, applications are leaving the data center. 5G is redefining network and connectivity. Delivering seamless and secure user experience, maintaining business agility, and boosting workforce productivity in this dynamically shifting business and IT landscape would require fundamentally rethinking and resetting the application access paradigm. But how should one go about it, and what are the pitfalls? For those who are farther along the journey, what is the learning? How should IT or Security leaders rewrite their organization’s application access playbook?

Guest 1 : Lisa Lorenzin Title : Director of Transformation Strategy, Zscaler

For more details and related content : https://www.ciotalknetwork.com/rewriting-the-application-access-playbook/

CISO as a Digital Business Leader Jan 10, 2020

As a CISO, how are you grooming your team to understand the goals of your digital business, identify and assess the risks, and recommend effective yet cost-efficient solutions in business terms? How are you helping your team members to become effective communicators and problem solvers while you hone your leadership skills?

Guest 1: Leon Ravenna, Chief Information Security Officer, KAR Global

Guest Bio: https://www.ciotalknetwork.com/contributor/leon-ravenna/

Guest 2: Harshal Mehta, Vice President, Chief Information Security Officer, Carlson Wagonlit Travel (CWT)

Guest Bio: https://www.ciotalknetwork.com/contributor/harshal-mehta/

Guest 3: Eddie Borrero, Chief Information Security Officer, Robert Half

Guest Bio: https://www.ciotalknetwork.com/contributor/eddie-borrero/

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CIO Agenda 2020 Dec 24, 2019

With frequent external and organizational disruptions, shifting consumer demand, and cybersecurity risks higher than ever—how are the CIOs planning to support their businesses stay resilient, flexible, and agile and make the most of the year 2020?

Guest 1: Nafees Ahmed, Chief Information Officer, India Bulls Housing Finance Ltd.

Guest Bio: https://www.ciotalknetwork.com/contributor/nafees-ahmed/

Guest 2: Carol Fawcett, Corporate Vice President and Chief Information Officer, Golden State Foods

Guest Bio: https://www.ciotalknetwork.com/contributor/carol-fawcett/

More on this Episode: https://www.ciotalknetwork.com/cio-agenda-2020/

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How to Build a Future Fluent Organization? Dec 12, 2019

Imagine a work environment brimming with excitement about how the future unfolds. People ready for fresh perspectives and willing to hone skill sets and organizational capabilities. A culture of innovation with data and analytics driving decisions. How to build such a future fluent organization that grows through constant change?

Guest 1: Kirti Patil, Senior EVP & Chief Technology Officer, Kotak Mahindra Life Insurance Co. Ltd.

Guest Bio: https://www.ciotalknetwork.com/contributor/kirti-patil/

Guest 2: Jean Christophe Lalanne, Group Chief Information Officer, Air France KLM

Guest Bio: https://www.ciotalknetwork.com/contributor/jean-christophe/

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Balancing Relevance and Sustainability in Banking Dec 11, 2019

With ever-increasing demands and changing preferences of customers, banks have to adapt and innovate to stay relevant. And, all along they have to manage macroeconomic and technology risks as well as comply with regulations to be sustainable. Are the banks able to maintain a healthy balance between relevance and sustainability?

Guest: Daniele Tonella, Group CIO , Unicredit

Guest Bio: https://www.ciotalknetwork.com/contributor/daniele-tonella/

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Is HR ready for AI? Nov 28, 2019

AI is going to have deep impact on human workforce performance, engagement, and growth. What changes in the people, processes, tools, culture, and leadership do we need within the HR department to gear up for this shift? How can IT help?

Guest: Laura Owen, Chief Human Resources Officer, Maxim Integrated

Guest Bio: https://www.ciotalknetwork.com/contributor/laura-owen/

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Tackling Organizational Fitness Challenge Nov 21, 2019

For your organization to stay fit to take on challenges as future unfolds, your strategy, cost and spend management, and talent development need to be in top shape. How are business and technology leaders teaming up to tackle this organizational fitness challenge?

Guest: Sue B. Workman, Chief Information Officer, Case Western Reserve University

Guest Bio: https://www.ciotalknetwork.com/contributor/sue-workman/

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Clean Digital Design Executed Right Nov 16, 2019

A well thought out digital strategy with poor or hasty execution doesn’t deliver expected results. Nor does an amateur grade digital blueprint realized by implementation experts. With digital still evolving, how can organizations ace the whole process starting from the clean design of digital initiatives to immaculate execution for maximum impact?

Guest: Anu Varma, CIO – Communications Solutions Segment, TE

Guest Bio: https://www.ciotalknetwork.com/contributor/anu-varma/

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Steps to Intuitive and Integrated Government Nov 02, 2019

Digital revolution, socio-economic and political shifts, and citizens demanding a value-centric experience requires government to become intuitive and integrated to better sense and respond to changes. How are government and IT reimagining their system, processes, people, and tools to get ready?

Guest 1: Tarek Tomes, Commissioner and Chief Information Officer, State of Minnesota

Guest Bio: https://www.ciotalknetwork.com/contributor/tarek-tomes/

Guest 2: Paul Wagner, CIO, National Research Council Canada

Guest Bio: https://www.ciotalknetwork.com/contributor/paul-wagner/

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EA as the Digital Catalyst Oct 25, 2019

Traditionally, the enterprise architecture (EA) function was considered an overhead by many organizations. But it can prove to be a catalyst if reimagined and used to drive strategy and execution for digital transformation. How are progressive leaders adopting EA for digital success?

Guest: Praveen Moturu, Vice President and Chief Enterprise Architect, Mars Inc.

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IT Leaders as Catalysts Oct 09, 2019

Armed with knowledge about the whole organization and deep expertise in using technology for innovation and growth, how are IT leaders elevating themselves into catalysts and unleashing energy that maximizes business outcomes? How are they connecting people within the organization and help them see the link between personal motivations and the company vision? How are they cheering the business unit officers and executive management to stay enthusiastic and continue to champion the change? How are they fostering an authentic work environment where everyone brings their best self to work?

Guest: Dr. Jonathan Vester, Vice President of Technology and Chief Information Officer, Nash Community College

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-vester/

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Syncing Organizational Change and Leadership Development Oct 03, 2019

While you invest in developing leaders, are you evolving the way work gets done in the company? You need to engage the entire system for organizational effectiveness. What’s the road to syncing organizational change and leadership development for maximum impact?

Guest: Jeff Cann, Chief Strategist & CIO, Encore Electric

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-cann/

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Future-proofing Leadership Strategy and Culture Sep 25, 2019

Disruptive change is becoming the normal. Instead of tweaking leadership strategy and culture to handle only the current challenges, how do you future-proof them, so the organization stands the tests of time and stay relevant, resilient, and reliable?

Guest 1: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/

Guest 2: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

Guest 3: James MacLennan, Chief Information Officer, IDEX Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/james-maclennan/

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Handling dark data perils Sep 13, 2019

Dark data is information we are collecting but not using. It can cause leakage of proprietary knowledge and reputational damage. It increases future compliance challenges and legacy costs. It hinders making good use of data and is unnecessarily increase resource usage without any productive outcome. What are organizations doing to handle these dark data perils?

Guest: Prosenjit Sengupta, Executive Vice President & Chief Digital Officer, Thermax Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/prosenjit-sengupta/

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Staying Relevant and Competitive through EPM Sep 07, 2019

Due to increased market volatility and changing global landscape, stakeholders are demanding visibility into cost reduction and value creation opportunities with near real-time planning and reporting. How well are you keeping your enterprise performance management (EPM) strategies, practices, analytics, and technologies in alignment to stay relevant and competitive?

Guest: Hilton Sturisky, Global Chief Information Officer, Crawford & Company

Guest Bio: https://www.ciotalknetwork.com/contributor/hilton-sturisky/

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Running a Tight, Digital Ship Aug 22, 2019

Cloud is foundational for enabling digital, but cost overruns are rampant. Building data and analytics capability to support digital is resource-intensive. Shadow IT is inevitable with digital, leading to significant cost leakages. Finding, keeping, retaining, and repurposing digital talent is an ongoing and expensive struggle. Security risks are enormous but so are the costs of managing them. How are leaders optimizing costs and running a tight, digital ship?

Guest: Viren Shah, Chief Digital Officer, GE Appliances, a Haier company

Guest Bio: https://www.ciotalknetwork.com/contributor/viren-shah/

More on this Episode: https://www.ciotalknetwork.com/running-a-tight-digital-ship/

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Acing the Security Leadership Recipe for Digital Aug 16, 2019

Digital has forced security leaders to rethink their department’s strategy, people, processes, tools, governance, budgets, and culture. With the dynamic and volatile nature of digital, it isn’t easy to build a standardized, unified, and cohesive approach to making security forethought and implementing it in the very DNA of the organization. With unique organizational needs and constraints, how are security leaders developing their unique recipes and acing it?

Guest: Brandon Champion, Chief Information Security Officer, Syneos Health

Guest Bio: https://www.ciotalknetwork.com/contributor/brandon-champion/

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Displacing competition through Digital Aug 08, 2019

Digital has the potential to uncover new and hidden markets. What about the existing market full of competition? How are companies leveraging digital to establish higher value-based positioning, increase mindshare, proactively prospect, and enhance delivery to displace competition?

Guest 1: Samuli Savo, Chief Digital Officer, Stora Enso

Guest Bio: https://www.ciotalknetwork.com/contributor/samuli-savo/

Guest 2: Edward W Marx, Chief Information Officer, Cleveland Clinic

Guest Bio: https://www.ciotalknetwork.com/contributor/edwardw-marx/

Guest 3: Thomas Barnett, Chief Information Officer, University of Rochester (N.Y.) Medical Center

Guest Bio: https://www.ciotalknetwork.com/contributor/thomas-barnett/

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Conversations that deliver results Jul 25, 2019

People have conversations as part of doing their job to exchange information or data. They also interact to pitch ideas and persuade others. But how can leaders foster a transformational level of conversations that would lead to real change and desired results?

Guest: Rekha Ramesh, Chief Information Officer, Advantage Solutions

Guest Bio: https://www.ciotalknetwork.com/contributor/rekha-ramesh/

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Cloud Security as a Shared Responsibility Jul 18, 2019

Public and hybrid cloud infrastructure has proven to be a viable option for business but is it the most secure? Security breaches are rampant, with many of them attributed to cloud adoption. How can the business, IT, and cybersecurity leaders work together with the cloud providers to effectively manage cloud security?

Guest: Michael Welch, Chief Information Security Officer (CISO), OSI Group

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-welch/

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Taming the data security beast Jul 10, 2019

Data security requires rethinking people, processes, and tools to protect data throughout its lifecycle across public cloud, on-premises, and hybrid cloud deployments no matter the size and scale. Marred with explosive data growth, privacy regulations, operational complexities, and acute talent shortage, enterprises are scrambling at best. What are some of the most progressive and creative security leaders doing to tame this beast?

Guest: Leon Ravenna, Chief Information Security Officer, KAR Global

Guest Bio: https://www.ciotalknetwork.com/contributor/leon-ravenna/

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Building a Winning Digital Culture Jun 29, 2019

Lack of transparency, siloed thinking, lack of vision, and openness to experimentation indicate issues that prevent harnessing digital opportunities in enterprises. How can we reset and rebuild a winning culture for digital success where leaders think big, take risks, and employees are informed, engaged, and empowered?

Guest: Saugat Dutta, Country IT Head/ CIO , DP Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/saugat-dutta/

More on this Episode: https://www.ciotalknetwork.com/building-a-winning-digital-culture/

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CIO as an Innovation Leader Jun 17, 2019

CIOs need to shift from keeping business humming and predictable to mastering the art of possible and working with others to create new solutions. How do they reset their hardwiring, develop new skills, and lead their organizations into the new?

Guest 1: Steven A Marks, CIO, Brooklyn Law School

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-marks/

Guest 2: Dr. Jonathan Vester, Vice President of Technology and Chief Information Officer, Nash Community College

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-vester/

Guest 3: Kelly Walsh, CIO, The College of Westchester

Guest Bio: https://www.ciotalknetwork.com/contributor/kelly-walsh/

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How to make IT security everyone’s business? Jun 07, 2019

In the digital age, IT security needs to improve resilience, fast track innovation, and drive business expansion. But we require the entire organization’s support to make that happen. What does it take to make IT security everyone’s business?

Guest: Sheryl Rose, Chief Information Security Officer, Summa Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/sheryl-rose/

More on this Episode: https://www.ciotalknetwork.com/how-to-make-it-security-everyones-business/

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Tracking Digital Progress and Performance May 29, 2019

Business is willing to invest in digital but wants to know where we are, how is it going, when will we get there, and what did related investments get us. With dynamically shifting digital landscape and experimentation underway, how should business and IT leaders collaborate to define digital KPIs and measure them to track progress and performance?

Guest: Balaji Rengachari, Global Chief Information Officer, Tata Global Beverages

Guest Bio: https://www.ciotalknetwork.com/contributor/balaji-rengachari/

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AI Enabled Leadership May 22, 2019

Good leaders today are expected to drive business agility through cooperation, collaboration, and adaptability of its team and ecosystem partners. Such leaders are also supposed to demonstrate flexibility and sensitivity? Can we harness AI beyond just automation or aid to decision making? Are there ways AI can help improve leadership quality within an organization?

Guest: Jeanne Holm, Deputy CIO and Senior Technology Advisor, City of Los Angeles

Guest Bio: https://www.ciotalknetwork.com/contributor/jeanne-holm/

More on this Episode: https://www.ciotalknetwork.com/ai-enabled-leadership/

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The IT Leader Predicament May 20, 2019

For IT leaders, saying Yes to ever increasing business demands makes their workload unmanageable and saying No earns them a bad name. Is there a way out? What strategies for work acceptance, prioritization, allocation, and execution can help them get out of this predicament and keep delivering value to the business?

Guest 1: Brian Stewart, Deputy CIO and Director of Business Transformation , University of Alberta

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-stewart/

Guest 2: Michael Dellinger, Chief Information Officer, City of Tulsa

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-dellinger/

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Strengthening Enterprise Core through Digital May 02, 2019

When tackling future readiness, organizations mostly focus on reimagining their customer offerings and experience. But what about strengthening the enterprise core business systems? How are Business and IT leaders using digital to revitalize the very foundation that will keep the business humming now and in the future?

Guest 1: Brian LeClaire Title: Chief Information Officer, Humana

For more details and related content: https://www.ciotalknetwork.com/strengthening-enterprise-core-through-digital/

Steps to Digital-Enabled Contract Lifecycle management May 02, 2019

Making Digital Transformation effective and holistic requires that we optimize core business systems and processes including contract management. Beyond digitizing paper contracts, what are organizations doing to adopt digital-enabled contract lifecycle management? What needs to change in people, process, and tools? What are the related challenges and remedies?

Guest 1: Peggy Barber, The Americas CEO and General Counsel, The International Association for Contract and Commercial Management (IACCM)

Guest Bio: https://www.ciotalknetwork.com/contributor/peggy-barber/

Guest 2: Saugat Dutta, Country IT Head/ CIO , DP Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/saugat-dutta/

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Rethinking Segmentation for Better Security Apr 23, 2019

Implementing effective segmentation for security with relatively flat enterprise networks is a hard and tedious task involving multiple teams and application downtime. The result: business critical applications are at higher risk and the compliance costs is very high. How can CISOs and Security Architects rethink segmentation to make security more robust and simpler to manage?

Guest 1: Ariel Zeitlin Title: Chief Technology Officer & Co-Founder, Guardicore

For more details and related content: https://www.ciotalknetwork.com/rethinking-segmentation-for-better-security/

Data Analytics as a Team Sport Apr 18, 2019

Driving a robust data analytics engine in an enterprise is not much different than a team sport. Business, data, and IT constituents need to develop mutual trust, bring forth ideas and challenge norms, take ownership as appropriate, and work cohesively in one direction. How to secure sponsorship? Who all should be recruited in the team? Who should be the coach? And, how should the playbook be practiced to consistently win the games?

Guest: Deepa Soni, US Chief Information Officer (CIO) and US P&C Technology Chief Information Officer (CIO), BMO Financial Group

Guest Bio: https://www.ciotalknetwork.com/contributor/deepa-soni/

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How IT Leaders can make service management future-ready Apr 09, 2019

Increasingly, businesses are relying upon their service operation to position the entire organization for sustainable growth and profitability well into the future. But, no two companies are identical in their approaches to service delivery, even though they could use the exact same technician to fix the exact same piece of equipment. As a result, service leaders are demanding best-of-breed technology solution that is designed specifically for their service organization’s nuanced needs and enables flexibility to perform critical tasks in different ways. IT leaders want to help the business become future-ready using a best-of-breed approach, but it can undermine their standard practice of preventing unmanageable complexity and unwarranted higher integration costs. The result: IT leaning toward picking an otherwise sub-optimal service management solution with the service software as an ancillary component of their existing Enterprise Resource Planning (ERP) system. How can service and IT leaders collaborate to adopt future-ready service management technology while meeting the ‘simplify IT’ agenda?

Guest 1: David Giannetto Title: Chief Operating Officer, Astea International

For more details and related content: https://www.ciotalknetwork.com/how-it-leaders-can-make-service-management-future-ready/

Leading the New Digital-Native Generation Apr 05, 2019

Centennials, the first truly digital-native generation, has started entering the workforce. This generation is characterized as sharp, argumentative, with short attention span, is easily demotivated, and puts personal priorities and commitments over what the employer needs. How are CIOs planning to lead this new generation for the benefit of all involved?

Guest: Earl Newsome, Vice President and CIO, Praxair

Guest Bio: https://www.ciotalknetwork.com/contributor/earl-newsome/

More on this Episode: https://www.ciotalknetwork.com/leading-the-new-digital-native-generation/

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Developing Digital Dexterity Mar 27, 2019

Imagine a workplace where both human and digital resources fluidly and autonomously reconfigure themselves in response to dynamically changing business needs. How can an enterprise develop such digital dexterity to stay relevant and competitive?

Guest 1: Brian Stewart, Deputy CIO and Director of Business Transformation , University of Alberta

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-stewart/

Guest 2: Gregg Chottiner, Vice President for Technology Advancement and Chief Information Officer, New Jersey Institute of Technology

Guest Bio: https://www.ciotalknetwork.com/contributor/gregg-chottiner/

More on this Episode: https://www.ciotalknetwork.com/developing-digital-dexterity/

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Should CIOs be Futurists? Mar 20, 2019

With yesterday’s technical debt related maintenance and transformational initiatives in hand, should CIOs even bother to think about the future? How can futuristic thinking help IT leaders effectively lead their organizations to stay relevant and profitable today?

Guest 1: Klara Jelinkova, Vice President for International Operations and IT and Chief Information Officer, Rice University

Guest Bio: https://www.ciotalknetwork.com/contributor/klara-jelinkova/

Guest 2: Thomas Skill, Associate Provost & CIO and Professor, Communication, University of Dayton

Guest Bio: https://www.ciotalknetwork.com/contributor/thomas-skill/

More on this Episode: https://www.ciotalknetwork.com/should-cios-be-futurists/

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Creating Value at Scale Mar 14, 2019

A few great ideas that bring unprecedented value must be celebrated. But what changes in organizational mindset, model, and culture should you enable for such value creation in a sustained manner and at scale?

Guest: Paul M. Bellack, Vice President, Global IT (CIO), Corporate IT Group, Magna International Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/paulm-bellack/

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Adopting AI for Customer Service Feb 28, 2019

To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?

Guest: Mark Gay, Chief Information Officer, QBE Insurance Australia Pacific

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-gay/

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Leadership Recipe for VUCA Feb 14, 2019

Leaders have been dealing with episodic volatility, uncertainty, complexity, and ambiguity (VUCA) for decades. What’s should be the leadership recipe in this era when VUCA is constant and exponentially increasing in intensity?

Guest 1: Gregg Chottiner Title: Vice President for Technology Advancement and Chief Information Officer, New Jersey Institute of Technology

Guest 2: John Ellinger Title: Chief Information Officer, Bowling Green State University

For more details and related content: https://www.ciotalknetwork.com/leadership-recipe-for-vuca/

AI And Supply Chain Management Feb 07, 2019

AI can impact Supply Chain Management (SCM) outcomes. But many such attempts by companies lead to disappointing results. What’s missing? Why hasn’t AI delivered in SCM? What’s needed to harness the most value of AI for SCM?

Guest: Rainer Steffl, CIO, Mondi Group

Guest Bio: https://www.ciotalknetwork.com/contributor/rainer-steffl/

More on this Episode: https://www.ciotalknetwork.com/ai-and-supply-chain-management/

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Let AI Entertain You Jan 24, 2019

While machines don’t have emotions, can they do a better job evoking the same in humans? From user experience, marketing, and search optimization, to storytelling, how is the media industry planning to use AI to create more powerful and engaging entertainment experience for you than ever before?

Guest: Marcus Dauck, Chief Information Officer, Ringier AG

Guest Bio: https://www.ciotalknetwork.com/contributor/marcus-dauck/

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Enabling I&O for the Digital Future Jan 09, 2019

The fast, volatile, and scaling digital demands require enterprise infrastructure and operations (I&O) to change beyond supporting traditional data center and cloud environments. How are organizations rethinking and investing in people, process, platforms, and tools to provision newer and faster digital technologies and methodologies including Edge Computing, IoT, RPA, and AI?

Guest 1: John Kolb, Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kolb/

Guest 2: Stan Waddell, CIO, University of New Hampshire

Guest Bio: https://www.ciotalknetwork.com/contributor/stan-waddell/

More on this Episode: https://www.ciotalknetwork.com/enabling-io-for-the-digital-future/

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The 2019 CIO Agenda Jan 02, 2019

With most organizations well on their way to embedding digital in the DNA of their organizations, what’s on the CIO Agenda for 2019? How do they plan to support volatile and growing business capability demands reliably without breaking the bank?

Guest 1: Lawanda Parnell, Chief Information Officer, Pedernales Electric Cooperative (PEC)

Guest Bio: https://www.ciotalknetwork.com/contributor/lawanda-parnell/

Guest 2: Helen Constantinides, Chief Information Officer, AVBOB

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-constantinides/

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Steps to Data Literacy and DataOps Dec 26, 2018

You want to use AI and sophisticated analytics to enable business outcome. Is your workforce data literate? Do you have a refined, automated, and process-oriented methodology for your data management and analytics needs? How can you enable your organization to exploit digital opportunities through Data Literacy and DataOps?

Guest: Vijay Venkatesan, Chief Analytics Officer, Horizon Blue Cross Blue Shield of New Jersey

Guest Bio: https://www.ciotalknetwork.com/contributor/vijay-venkatesan/

More on this Episode: https://www.ciotalknetwork.com/steps-to-data-literacy-and-dataops/

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Steps to Maximizing the AI Opportunity Dec 20, 2018

Artificial Intelligence (AI) has proven to be a disruptive technical tool with promising applications across industries. But, as a CIO, how do craft your AI strategy, identify most promising user cases, build required analytics capabilities, and embed it in the very fabric of your business to maximize business outcome?

Guest 1: Hem Chari, CIO, Automation & Controls from GE

Guest Bio: https://www.ciotalknetwork.com/contributor/hem-chari/

Guest 2: Neil Arnott, SVP IS, and CIO, Traffic Tech

Guest Bio: https://www.ciotalknetwork.com/contributor/neil-arnott/

More on this Episode: https://www.ciotalknetwork.com/steps-to-maximizing-the-ai-opportunity/

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Data Security for the Digital Business Dec 17, 2018

Going digital is about harnessing data to create opportunities for growth. It’s data in the cloud, your datacenters, on the endpoints, and in other not as visible pockets within your enterprise. It’s your intellectual property and institutional knowledge. It’s the conversations that make your teams productive. Data loss and leakage pose a significant hindrance as organizations look to take off using the digital runway. Do you have a data-aware culture? Is data security top of mind across the business as you map out your digital journey?

Guest 1: Christopher Porter Title: Chief Information Security Officer, Fannie Mae

For more details and related content: https://www.ciotalknetwork.com/data-security-for-the-digital-business/

Data Security for the Digital Business Dec 17, 2018

Guest 1: Christopher Porter Title: Chief Information Security Officer, Fannie Mae

Going digital is about harnessing data to create opportunities for growth. It’s data in the cloud, your datacenters, on the endpoints, and in other not as visible pockets within your enterprise. It’s your intellectual property and institutional knowledge. It’s the conversations that make your teams productive. Data loss and leakage pose a significant hindrance as organizations look to take off using the digital runway. Do you have a data-aware culture? Is data security top of mind across the business as you map out your digital journey?

Should we 'manage' people? Dec 13, 2018

Are people just resources that your organization must exploit? In this day and age, when people are not making widgets, should they be ‘managed’ to improve the value they can help create? Would just leading them by painting a vision be enough? What strategies, approaches, and tactics would work the best for maximizing the people potential?

Guest: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

More on this Episode: https://www.ciotalknetwork.com/should-we-manage-people/

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Leading in the Continuous Next Nov 29, 2018

Digital is here, real, and shifting. CIOs may have successfully delivered on the digital transformation mandate, in this world of instability and constantly chasing what’s next, how are they building strategies, culture, and platforms to stay ready and relevant for the continuous next?

Guest: Jeff Cann, Chief Strategist & CIO, Encore Electric

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-cann/

More on this Episode: https://www.ciotalknetwork.com/leading-in-the-continuous-next/

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Boosting Organizational Performance through Experience Management Nov 22, 2018

Does your organization just react to problems as they occur or try to predict and mitigate those problems before they happen? You may know what happened but do you know why? How can you boost organizational performance in the context of your customers, employees, products, and brand through experience management?

Guest: Kathy Linares, Vice President, Chief Information Officer, Orora Packaging Solutions

Guest Bio: https://www.ciotalknetwork.com/contributor/kathy-linares/

More on this Episode: https://www.ciotalknetwork.com/boosting-organizational-performance-through-experience-management/

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Building Your Digital Business Technology Platform Nov 14, 2018

To embed Digital in the DNA of your business, you need a technology platform. How do you select new technology solutions and leverage what you have? How do you finalize your architectural practices, partner integrations, and data exchange standards? What should be your approach to governance and risk management? And, how do you make it all happen with severe budget constraints?

Guest: Earl Newsome, Vice President and CIO, Praxair

Guest Bio: https://www.ciotalknetwork.com/contributor/earl-newsome/

More on this Episode: https://www.ciotalknetwork.com/building-your-digital-business-technology-platform/

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The RPA Adoption Journey Nov 08, 2018

RPA promises benefits including increased compliance, improved system compatibility, better management capabilities, and enhanced customer experience. But organizations are facing related adoption challenges including the perception of substantial upfront costs, employee resistance, setting a realistic expectation of what’s possible, and identification of candidate processes to automate among others. How are organizations addressing these issues as part of their RPA adoption journey?

Guest: Ben Patel, Chief Information Officer, Cone Health

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-patel/

More on this Episode: https://www.ciotalknetwork.com/the-rpa-adoption-journey/

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Accelerating Incident Detection and Response Nov 02, 2018

The volume and variety of attacks have left security teams playing catch up. Dwell times span days. Intrusions are left undetected for months. How can organization accelerate incident detection and response to minimize potential damage and improve the defense?

Guest 1: Naresh Podila Title: CISO, Pall Corporation

For more details and related content: https://www.ciotalknetwork.com/accelerating-incident-detection-and-response/

Using Emerging Technologies for Banking Innovation Oct 31, 2018

Banks are looking to enhance and extend enterprise efficiency through technology-enabled transformation. The focus is on how to improve customer propositions for higher revenue and change the internal culture through improved collaboration and innovation. How are emerging technologies helping?

Guest: Andrew Baker, CIO & CTO, CIB, Absa Group Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/andrew-baker/

More on this Episode: https://www.ciotalknetwork.com/using-emerging-technologies-for-banking-innovation/

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Technology, Candle, and the Light Bulb Oct 24, 2018

Businesses are keen to boost business performance and customer experience. But the light bulb wasn’t invented by continually improving the candle. How do you balance investment in improvements of legacy systems, processes, and tools and innovation for the best outcome? How do you use emerging technologies to that end?

Guest 1: Jeff Hutchinson, Chief Information Officer, Bombardier

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-hutchinson/

Guest 2: René Berend, Chief Information Officer, PageGroup

Guest Bio: https://www.ciotalknetwork.com/contributor/rene-berend/

More on this Episode: https://www.ciotalknetwork.com/technology-candle-and-the-light-bulb/

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Steps to Future-proofing Data and Analytics Environments Oct 17, 2018

Enterprises are making significant investments in rebuilding their data and analytics environments. But, that’s based on the challenges today and what’s on the horizon. What are the steps to future-proofing it to prevent the cost of rework and the risk of irrelevance in the future?

Guest: Swamy Kocherlakota, Chief Information Officer, S&P Global

Guest Bio: https://www.ciotalknetwork.com/contributor/swamy-kocherlakota/

More on this Episode: https://www.ciotalknetwork.com/steps-to-future-proofing-data-and-analytics-environments/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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The Hard ROI of Customer Experience Oct 17, 2018

Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?

Guest 1: Steve Zoltick, CIO, Hasbro

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-zoltick/

Guest 2: Sherif Mityas, Chief Experience Officer, TGI FRIDAYS

Guest Bio: https://www.ciotalknetwork.com/contributor/sherif-mityass/

More on this Episode: https://www.ciotalknetwork.com/the-hard-roi-of-customer-experience/

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From Selling to Solving Oct 03, 2018

Revenue growth is critical, but with so many options available to today’s informed and demanding customer, will just selling get you there? How do you reshape strategy, rethink solutions, and use technology to shift the focus of your whole organization from selling to solving customer’s problems?

Guest: Ron Guerrier, Chief Information Officer, Express Scripts

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-guerrier/

More on this Episode: https://www.ciotalknetwork.com/from-selling-to-solving/

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The Industry 4.0 Journey Thus Far Sep 12, 2018

Change is hard and scary at times. And, embracing Industry 4.0 requires a lot of it. Manufacturers dread the idea of disrupting their supply chain or production output. How, then, can they make the complex changes across the board required to the industrial infrastructure and processes? What about corporate expectations? How can they lead their people to think different and follow the unconventional path to digital manufacturing? Based on the journey thus far, what are the learnings?

Guest: Shantanu Roy, Chief Information Officer, Mahindra Logistics

Guest Bio: https://www.ciotalknetwork.com/contributor/shantanu-roy/

More on this Episode: https://www.ciotalknetwork.com/the-industry-4-0-journey-thus-far/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

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The CIO as a Venture Capitalist Aug 23, 2018

Today CIOs responsible for driving future business growth and innovation must develop a new mindset and new capabilities. What if this mindset that a CIO develops is of a venture capitalist? But, is simply developing a mindset enough? In this time and age, should the CIO also build a portfolio of initiatives that would deliver significant business outcomes? When most CIOs are becoming progressive in vision and action, how should they assume the role of a venture capitalist and use this mindset to deliver success?

Guest 1: Soili Mäkinen, Chief Information Officer and Senior Vice President, Digitalisation, Cargotec corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/soili-makinen/

Guest 2: Saugat Dutta, Country IT Head/ CIO , DP Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/saugat-dutta/

More on this Episode: https://www.ciotalknetwork.com/the-cio-as-a-venture-capitalist/

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Winning Strategies For Exceeding Customer Expectations Aug 15, 2018

In today’s day of constant change, customer expectations are behaving like crazy creatures. They are growing and shrinking. They are changing shape and direction. Juggling priorities and resource constraints, organizations are finding it increasingly harder to deliver on morphing customer expectations. What strategies as well as changes in mindset, processes, and tools will help stay ahead and exceed customer expectations?

Guest: Shaveta Wadhera, CIO, GE Transportation

Guest Bio: https://www.ciotalknetwork.com/contributor/shaveta-wadhera/

More on this Episode: https://www.ciotalknetwork.com/winning-strategies-for-exceeding-customer-expectations/

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Future - Focused Leadership Aug 08, 2018

Leadership development must be future-focused to tackle the faster and complex future ahead. How do you identify individuals with the potential to lead the charge in the future? What skills and competencies do they need to address future challenges? What must change in training approaches to groom future-relevant leaders?

Guest: Lawanda Parnell, Chief Information Officer, Pedernales Electric Cooperative (PEC)

Guest Bio: https://www.ciotalknetwork.com/contributor/lawanda-parnell/

More on this Episode: https://www.ciotalknetwork.com/future-focused-leadership/

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Building Non-Positional Leaders Aug 01, 2018

Do the members of your team cringe when you ask them to step up and lead? Is it due to lack of title? What are you doing to build non-positional leaders who focus on making a positive impact from any place in organizational hierarchy?

Guest: Sam Segran, CIO, Texas Tech University (TTU)

Guest Bio: https://www.ciotalknetwork.com/contributor/sam-segran/

More on this Episode: https://www.ciotalknetwork.com/building-non-positional-leaders/

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Controlling Cloud Security Through Continuous Visibility Jul 27, 2018

Cloud providers only go so far in sharing the responsibility of keeping your information assets secure. The onus of protecting data and managing threats in the cloud still lies with you. But, if you can’t see what’s going on across your entire cloud infrastructure at all times, how do you detect and respond to threats, cut vulnerabilities, and ensure ongoing compliance? What are the steps to gaining continuous visibility into the cloud environment and using it to control related security?

Guest 1: Tim Woods Title: Vice President, Technology Alliances, FireMon

For more details and related content: https://www.ciotalknetwork.com/controlling-cloud-security-through-continuous-visibility/

Transforming Employee Experience Jul 18, 2018

Are your employees engaged in meaningful work? Are the managers devoted to employees’ success by providing regular coaching and feedback? Do the teams feel empowered to make decisions and working with mutual trust? Are your organization’s workplace policies and culture conducive to enhancing employee engagement? What are you doing to transforming employee experience, a critical step to getting ready for the daunting times ahead?

Guest: Lisa Kerns, Chief Information Officer, Fareway Stores

Guest Bio: https://www.ciotalknetwork.com/contributor/lisa-kerns/

More on this Episode: https://www.ciotalknetwork.com/transforming-employee-experience/

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Evolving to ONE Digital Supply Chain Jul 13, 2018

Organizations recognize the value of going digital with their supply chains but, in many cases, have introduced the idea as point solutions to automate specific processes or functions. This fragmented and opportunistic approach undermines full potential. How can organizations define and adopt digital in ONE holistic approach to operating supply chains across the globe?

Guest 1: Jamie Bragg Title: Executive Vice President & Chief Supply Chain Officer, Tailored Brands, Inc.

For more details and related content: https://www.ciotalknetwork.com/evolving-to-one-digital-supply-chain/

Getting the Right Things Done Jul 11, 2018

Things can get busy, really busy for you and those you lead. As a leader, how do you rally everyone, from executive management to staff, to commit to getting the right things done? Besides the traditional rationalization and prioritization tactics, what are you doing to achieve this intended outcome?

Guest: Georgette Kiser, Chief Information Officer, The Carlyle Group

Guest Bio: https://www.ciotalknetwork.com/contributor/georgette-kiser/

More on this Episode: https://www.ciotalknetwork.com/getting-the-right-things-done/

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Lean Back to Scale Innovation Jun 27, 2018

Lack of systems leads to crisis. Overstaffing causes additional coordination. And improper organization results in excessive meetings. How are you preparing before launching innovation in your organization? Are you leaning back and rethinking people, processes, and tools to scale your efforts?

Guest: Rajeev Ravindran, Senior Vice President and Chief Information Officer, Ryder System

Guest Bio: https://www.ciotalknetwork.com/contributor/rajeev-ravindran/

More on this Episode: https://www.ciotalknetwork.com/lean-back-to-scale-innovation/

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Adopting AI and Machine Learning in Healthcare Jun 20, 2018

AI and machine learning offer great promise for healthcare. Patient diagnosis, care delivery, claims processing, clinical decision support, population health, and security–all can be significantly improved. The adoption journey has already started, but the top reported challenges include lack of business and physician buy-in, adoption of new processes, staffing, and ethical issues. What would it take to harness most value out of these disruptive technologies and change health and lives for the better?

Guest: Ron Double, Chief Information Officer, Parkview Health

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-double/

More on this Episode: https://www.ciotalknetwork.com/adopting-ai-and-machine-learning-in-healthcare/

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Energy Transformation Through Imagination Jun 13, 2018

There is increasing demand for clean energy along with better visibility and more control on consumption. How is Energy industry fundamentally rethinking its processes, systems and workforce to meet such demands?

Guest: Joseph Santamaria, Vice President and Chief Information Officer, PSEG Services Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/joseph-santamaria/

More on this Episode: https://www.ciotalknetwork.com/energy-transformation-through-imagination/

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Managing Cloud to Manage Itself Jun 07, 2018

Cloud makes it easy to run a business but handling it can be complex due to its dynamic nature. How can we make it easier to optimize related cost, usage, performance, security, and availability? And how can it all be automated such that the cloud manages itself?

Guest 1: William Fandrich, Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan

Guest Bio: https://www.ciotalknetwork.com/contributor/william-fandrich/

Guest 2: Phil Bertolini, Deputy County Executive/CIO, Oakland County

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-bertolini/

More on this Episode: https://www.ciotalknetwork.com/managing-cloud-to-manage-itself/

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Reimagining Service to Maximize Revenue and Profitability Jun 06, 2018

Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to win each customer account. They realize the value of shaping each service interaction to not just leave customers happy, but also present them with both an opportunity and a valid reason to buy more. When service interactions are done right, customers feel as though they are working with a trusted partner, while the organization maximizes revenue during each interaction. To achieve this, service managers need to think about selling and service technicians need to actually sell—something they are both hesitant to do. How do you create a sales-oriented service culture that spans from technicians to executives, and delivers an experience that makes customers need, want, and ask for more?

Guest 1: David Giannetto Title: Chief Operating Officer, Astea International

For more details and related content: https://www.ciotalknetwork.com/reimagining-service-to-maximize-revenue-and-profitability/

Steps To Making Security Forethought May 23, 2018

CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as a forethought for the benefit of all involved?

Guest 1: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank).

Guest Bio: https://www.ciotalknetwork.com/contributor/bharat-soni/

Guest 2: Robert Jamieson, Chief Information Security Officer, Mallinckrodt Pharmaceutics.

Guest Bio: https://www.ciotalknetwork.com/contrbutor/robert-jamieson/

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Building Unified Digital Workspaces May 15, 2018

When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office workers, overlooking the field staff and partners who contribute towards revenue generation and customer retention equally if not more? How are you taking control of the critical path to organizational growth, and implementing fit for purpose yet unified workspaces to achieve the intended outcome?

Guest: Zack Hicks Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America

For more details and related content: https://www.ciotalknetwork.com/building-unified-digital-workspaces/

IoT in Retail: The Journey So Far May 09, 2018

IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer’s journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership prepare their respective organizations to exploit IoT’s full potential in the future?

Guest: Sahal Laher, Chief Digital Officer and CIO, Destination XL Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sahal-laherr/

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Developing Leaders while Delivering Results Apr 27, 2018

Strong leaders don’t just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practices to effectively deliver on both agendas?

Guest 1: John Kolb, Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kolb/

Guest 2: Tom Skill, Associate Provost and CIO, University of Dayton

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-skill/

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Steps to Digital-Enabled Logistics Transformation Apr 18, 2018

The Logistics industry is well positioned to exploit emerging technologies like IoT, AI, and Machine Learning. How are organizations planning to tackle challenges related to ever changing customer expectations, supply chain integration, and legacy overhaul?

Guest 1: Saugat Dutta, Country IT Head/ CIO , DP Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/saugat-dutta/

Guest 2: Shantanu Roy, Chief Information Officer, Mahindra Logistics

Guest Bio: https://www.ciotalknetwork.com/contributor/shantanu-roy/

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Embracing Ignorant Leadership Apr 11, 2018

We expect leaders to be visionary, empathetic and creative. But with uncertainty in the marketplace and continuous disruption, most leaders are struggling to keep up. As a result, survival instincts are kicking in, making them fall back on their old habits thus worsening the outcome. How can leaders embrace ignorance, reset their thinking, and build new leadership muscle that’ll work in today’s times?

Guest 1: Steven Burrell, Vice President and Chief Information officer, Northern Arizona University

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-burrell/

Guest 2: Bill Davidson, Author, Breakthrough: How Great Companies set Outrageous Objectives – and Achieve Them

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-davidson/

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Building High - Performing Data And Analytics Team Apr 02, 2018

From a scale of 1-10, most organizations rate their Data and Analytics teams to be at level 2-3. What’s the holdup? What’s the right approach to building a high-performing Data and Analytics team?

Guest 1: Vijay Venkatesan, Chief Analytics Officer, Horizon Blue Cross Blue Shield of New Jersey

Guest Bio: https://www.ciotalknetwork.com/contributor/vijay-venkatesan/

Guest 2: Sherif Mityas, Chief Information Officer and Chief Strategy Officer, TGI FRIDAYS

Guest Bio: https://www.ciotalknetwork.com/contributor/sherif-mityas/

More on this Episode: https://www.ciotalknetwork.com/building-high-performing-data-and-analytics-team/

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Patient Experience Beyond Portals Mar 14, 2018

What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?

Guest 1: Ben Patel, Chief Information Officer, Cone Health

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-patel/

Guest 2: Jamie Nelson, Vice President and Chief Information Officer, Hospital for Special Surgery

Guest Bio: https://www.ciotalknetwork.com/contributor/jamie-nelson/

More on this Episode: https://www.ciotalknetwork.com/patient-experience-beyond-portals/

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Becoming a Figure It Out Leader Mar 08, 2018

Are you innovative, enterprising, and a go-getter as a leader? With changing business landscape, customer demands, and related challenges, how do you groom yourself to figure it all out? And besides yourself, how do you hire and develop other people in your team to become figure it out leaders?

Guest: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

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Adopting Digital Labor Feb 28, 2018

Intelligent software robots are here to replace many knowledge workers with a promise to lower costs and increase productivity. How are enterprises looking to adopt this Digital Labor? How do leaders plan to balance related business benefits, the impact of the current workforce, and ethics?

Guest: Jeff Hummel, CTO, Douglas Elliman Real Estate

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-hummel/

More on this Episode: https://www.ciotalknetwork.com/adopting-digital-labor/

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Building Honest And Resourceful Teams Feb 14, 2018

What makes a good team? It’s when managers and staff have empathy but challenge to keep each other honest. It’s also when individuals value constraints and make the most of what they have first before asking for more. How are leaders building and nurturing honest and resourceful teams to meet the challenges of the faster, digital future?

Guest: Charlie McMahon, Vice President of IT and Chief Technology Officer, Tulane University

Guest Bio: https://www.ciotalknetwork.com/contributor/charlie-mcmahon/

More on this Episode: https://www.ciotalknetwork.com/building-honest-and-resourceful-teams/

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The People First Digital Jan 31, 2018

Right people, at the right time, carrying out proper tasks leads to well-served customers and partners. Isn’t it your ultimate goal of going Digital? How about driving the transformation, focusing on people first. How are you right-fitting workloads, work variety, and capabilities of your troops besides ensuring appropriate culture and engagement levels?

Guest 1: David Chou, Chief Information & Digital Officer, Children’s Mercy Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/david-chou/

Guest 2: Edward Marx, Chief Information Officer, Cleveland Clinic

Guest Bio: https://www.ciotalknetwork.com/contributor/ed-marx/

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Getting IT ready for the Digital Mesh Jan 24, 2018

For continuous digital experience across expanding set of endpoints, traditional IT won’t work. It warrants a new architecture and supporting infrastructure for data, applications, systems, platforms, and security. How are leaders getting their IT ready to support the digital mesh?

Guest: Chris Zissis, Chief Information Officer, EMEA – Head of Technology, Data and Information Management, JLL

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-zissis/

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The CIO Agenda 2018 Jan 03, 2018

Guest : Sangy Vatsa Title : Chief Information Officer and Executive Vice President, Comerica Bank

For IT leaders, 2018 is going to be a year like never before. Business wants digital innovation to be out of the sandbox and scaled for the enterprise. It's becoming an imperative to deliver continuous digital experiences to demanding customers. Besides, there's an expectation to be ready to support the Device Mesh, Advanced Machine Learning, and Autonomous Agents, to name a few. How are CIOs prioritizing and gearing up?

Shifting from Digital New to Now Dec 28, 2017

While Proof of Concepts (POC) and experimentation may continue, its time to put a stake in the ground for the what and how of Digital Transformation. How are IT Leaders moving out of the sandbox and shifting from Digital New to Now?

Guest: Marianne Marck, Chief Information Officer, Ritchie Bros.

Guest Bio: https://www.ciotalknetwork.com/contributor/marianne-marck/

More on this Episode: https://www.ciotalknetwork.com/shifting-from-digital-new-to-now/

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Leading with a Compass Dec 14, 2017

As an IT leader, with shifting priorities as well as a faster future ahead, you cannot lead with a map. You need a compass. But then, how would you inspire your troops, have them follow you, and deliver the intended results?

Guest: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/

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Adopting Shared Leadership Nov 29, 2017

Leading today’s increasingly dynamic and complex organizations is too big a job for one person. Shared Leadership has its challenges and can be difficult to put in place. But, it holds a lot of promise. How can organizations successfully adopt shared leadership model to enjoy its many benefits?

Guest: Mark Roman, Chief Information Officer, Simon Fraser University

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-roman/

More on this Episode: https://www.ciotalknetwork.com/adopting-shared-leadership/

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Building Digital Data Strategy, Architecture, and Infrastructure Nov 23, 2017

A data-driven culture is vital for Digital Transformation. But, that’s not enough. Building a holistic digital data strategy, architecture, and infrastructure is a must. Facing so much business change and data overload, it’s not easy. How are IT leaders rethinking their organization, processes, and technology to achieve this goal?

Guest: Celso Mello, Chief Information Officer, Reliance Home Comfort

Guest Bio: https://www.ciotalknetwork.com/contributor/celso-mello/

More on this Episode: https://www.ciotalknetwork.com/building-digital-data-strategy-architecture-and-infrastructure/

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Handling the 5 Ps of Digital Transformation Nov 15, 2017

Digital Transformation is top of your mind as an IT Leader. What are your challenges dealing with People, Policies, Processes, Pocketbook, and Politics? Are others facing the same issues? How are your peers handling these 5Ps of Digital Transformation?

Guest 1: William Fandrich, Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan

Guest Bio: https://www.ciotalknetwork.com/contributor/william-fandrich/

Guest 2: Frank Johnson, Chief Information Officer (CIO) and Chief Digital Officer (CDO), City of Baltimore

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-johnson/

More on this Episode: https://www.ciotalknetwork.com/handling-the-5-ps-of-digital-transformation/

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Bridging the Knowledge-Readiness Gap Nov 01, 2017

Organizations have a lot of institutional knowledge. And, there is no lack of resources to get new ideas, how-to tips, and options to explore. Still, many face challenges in getting ready to embrace what’s new and changing. What’s the recipe to bridging this knowledge-readiness gap?

Guest: Daniel Gandarilla, Vice President and Chief Learning Officer, Texas Health Resources.

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-gandarilla/

More on this Episode: https://www.ciotalknetwork.com/bridging-the-knowledge-readiness-gap/

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Leading to Simple Oct 25, 2017

Complexity is killing the ability of many companies to innovate and adapt. So, simplicity can be a competitive advantage. Imagine what it’d be like where everyone only engages in essential and meaningful work. How can leaders rebuild their organizations with Simplicity in its DNA?

Guest 1: Lisa Bodell, Author, Why Simple Wins.

Guest Bio: https://www.ciotalknetwork.com/contributor/lisa-bodell/

Guest 2: Ed Toner, Chief Information Officer, State of Nebraska.

Guest Bio: https://www.ciotalknetwork.com/contributor/ed-toner/

More on this Episode: https://www.ciotalknetwork.com/leading-to-simple/

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Building Data and Analytics Driven Culture Oct 11, 2017

In the Digital era, Data and Analytics should be at the very core of every business. They should drive strategy, innovation, and operational efficiencies. It needs a supporting culture adopted by employees, customers, and partners. What does such a culture look like and what does it take to build it?

Guest: Somesh Nigam, Senior Vice President and Chief Analytics & Data Officer, Blue Cross and Blue Shield of Louisiana

Guest Bio: https://www.ciotalknetwork.com/contributor/somesh-nigam/

More on this Episode: https://www.ciotalknetwork.com/building-data-and-analytics-driven-culture/

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Customer Lifetime Value driven IT Oct 04, 2017

If you don’t know what a customer is worth, you don’t know what you should spend to get or keep one. How can IT be re-engineered and run with core focus on maximizing Customer Lifetime Value?

Guest: Ruth Bolton, Professor of Marketing at the W.P. Carey School of Business, Arizona State University

Guest Bio: https://www.ciotalknetwork.com/contributor/ruth-bolton/

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Chiseling out Culture for the Digital Age Sep 28, 2017

Michelangelo saw an image in a block of marble and chiseled it out, removing the extra. While there are other reported barriers to digital transformation, Culture tops the list. Risk aversion, lack of customer-centricity, and siloed mindset are holding the organization back. How can leaders chisel out the extra to develop a conducive culture for the digital age?

Guest 1: Daren Hubbard, Chief Information Officer, Wayne State University

Guest Bio: https://www.ciotalknetwork.com/contributor/daren-hubbard/

Guest 2: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-reichental/

More on this Episode: https://www.ciotalknetwork.com/chiseling-out-culture-for-the-digital-age/

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Learning as a Leader Sep 22, 2017

You must keep learning to grow as a leader to expect and respond to emerging challenges. You’re always busy, and there are no academies or crash courses available. It needs to happen through experimentation as part of your personal and work day. How do you enter and stay in learning mode, set challenging learning goals, experiment, and reflect on the results to learn?

Guest 1: Bob Baskerville, Chief Information Officer, Scripps Networks Interactive.

Guest Bio: https://www.ciotalknetwork.com/contributor/bob/

Guest 2: Veneeth Purushotaman, Chief Information Officer, Fortis Healthcare.

Guest Bio: https://www.ciotalknetwork.com/contributor/veneeth-purushotaman/

More on this Episode: https://www.ciotalknetwork.com/learning-as-a-leader/

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IoT : From POC to Profits Sep 13, 2017

The Analysts are predicting the rewards of adopting IoT to be over Trillion Dollars. But most organizations are struggling to justify investments beyond Proof of Concept (POC). Some don’t have enough use cases for monetization. Others report that the changes required to embrace IoT are too expensive and complicated. What would it take to get from POC to Profits?

Guest: Peter Ambs, CIO, City of Albuquerque

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-ambs/

More on this Episode: https://www.ciotalknetwork.com/iot-from-poc-to-profits/

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Keeping the IT Cabinet relevant Aug 30, 2017

To deliver on business promises, CIO needs a core team of lieutenants. They should be a mix of dreamers, analytical thinkers, collaborators, and warriors. When you hired them, they were all seasoned professionals. They had the right skills, experience, and attitude. They were an exact match for the role. And, they were in the right mix. With frequent and ongoing changes, it doesn’t stay that way. How do you keep this inner team relevant?

Guest: Brian Haugabrook, CIO, Valdosta State University

Guest Bio: https://www.ciotalknetwork.com/contributor/brian/

More on this Episode: https://www.ciotalknetwork.com/keeping-the-it-cabinet-relevant/

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Delivering Sales As An Experience Aug 17, 2017

How can a sales organization of a company transform itself in order to experience a pleasurable selling experience – which in turn improves the buying experience of a customer?

Guest: Ann E. Joyce, Executive Vice President – Chief Information Officer, Chico’s FAS

Guest Bio: https://www.ciotalknetwork.com/contributor/ann-joyce/

More on this Episode: https://www.ciotalknetwork.com/delivering-sales-as-an-experience/

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Rebuilding Enterprise Performance Infrastructure Aug 11, 2017

Top reported reasons, why businesses fail to transform, are gaps in management sponsorship and support—internal cross-functional and external value chain collaboration—service delivery workflows and issues related to employee engagement and accountability. Such organizations need to do a master reset, rethink, and rebuild a technology-enabled enterprise performance infrastructure made up of people, processes, and tools for successful execution and sustained results. What does it take to crack this “how” problem of transformation?

Guest : Grace Monahan Title : Vice President, Chief Information Officer, Henry Schein

For more details and related content: https://www.ciotalknetwork.com/rebuilding-enterprise-performance-infrastructure/

Steps To Boosting Business Agility Aug 11, 2017

Business agility is about adapting services, people, processes and finances to the changes in business environment. But, in many cases, it is attempted in a fragmented and opportunistic way thus undermining its full potential. How can we define and adopt ONE approach to managing data, architecture, security, and customer community across the enterprise towards best outcome?

Guest : John Lambeth Title : Chief Information Officer, PAE

For more details and related content: https://www.ciotalknetwork.com/steps-to-boosting-business-agility

Is it time for Laissez-faire Leadership? Aug 09, 2017

With nonstop business and technology disruptions, current leaders at the top are either becoming irrelevant or less than qualified to lead the charge. Is it time for laissez-faire leadership where they become the followers of the people they lead—letting go of the control—allowing the workers to navigate through the haze who in the process develop themselves and their leaders?

Guest 1: Susan Fowler, Author, Why Motivating People Doesn’t Work . . . and What Does

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-fowler/

Guest 2: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

More on this Episode: https://www.ciotalknetwork.com/is-it-time-for-laissez-faire-leadership/

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How will AI Transform Patient Experience? Aug 02, 2017

Healthcare industry is expected to enjoy high-value business benefits from robot-assisted surgeries, virtual nursing assistants, and preliminary diagnosis enabled by AI i.e. Artificial Intelligence. What does it mean for the patient?

Guest 1: Marc Probst, Chief Information Officer, Intermountain Healthcare

Guest Bio: https://www.ciotalknetwork.com/contributor/marc-probst/

Guest 2: David Chou, Chief Information & Digital Officer, Children’s Mercy Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/david-chou/

Guest 3: Daniel J. Barchi, Chief Information Officer, NewYork-Presbyterian

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-barchii/

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The Last Mile to Personalized Healthcare Jul 27, 2017

We have the technology today to collect and analyze patient data as well as actions outside of clinical settings. A virtually infinite computing capability is also available to tailor diagnoses, treatments, and clinical decisions based on an individual’s health records within seconds. What are the roadblocks preventing us from completing the last mile towards Personalized Healthcare, the very basis of population health and value-based care?

Guest: Jon Russell, Chief Information Officer, John Muir Health

Guest Bio: https://www.ciotalknetwork.com/contributor/jon-russell/

More on this Episode: https://www.ciotalknetwork.com/the-last-mile-to-personalized-healthcare/

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Building Endurance for Digital Transformation Jul 12, 2017

You can have a well thought out strategy, make impeccable blueprints, and plan resources in advance—the key to success in the digital transformation journey is going to be about how well your people, leaders, partners, and stakeholders react and respond to the unpleasant and unpredictable situations. What are you doing to build organizational endurance to prepare for the road ahead?

Guest: Julia Davis, Chief Information Officer, Aflac

Guest Bio: https://www.ciotalknetwork.com/contributor/julia-davis/

More on this Episode: https://www.ciotalknetwork.com/building-endurance-for-digital-transformation/

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Getting Government Ready for AI Jun 28, 2017

With Artificial Intelligence (AI) going mainstream, it is forcing every organization to rethink strategy, hiring priorities, and IT operations among others. How are Government Stakeholders and IT Leaders getting their organizations ready for the impact of AI?

Guest 1: Doug McCollough, Chief Information Officer, City of Dublin

Guest Bio: https://www.ciotalknetwork.com/contributor/doug-mccollough/

Guest 2: Seth Wainer, Chief Information Officer, City of Newark

Guest Bio: https://www.ciotalknetwork.com/contributor/seth-wainer/

More on this Episode: https://www.ciotalknetwork.com/getting-government-ready-for-ai/

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Managing The Digital Talent Lifecycle Jun 22, 2017

While Digital Transformation offers an excellent opportunity for the business, it poses some serious challenges for HR and Technology Leaders from talent acquisition to development and retention. How will you get Digital-Ready talent—rationalize or transform the existing pool—keep pace with expectations of the emerging, hyperconnected first-generation Digital worker—and retain them during the journey as well as after the dust of innovation settles?

Guest: Sangy Vatsa, Chief Information Officer and Executive Vice President, Comerica Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/sangy-vatsa/

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Building Teamwork Across the Enterprise Jun 12, 2017

Today, federal CIOs must be team-builders on an enterprise level if they hope to be effective leaders. At this point, we’re well aware that IT shouldn’t be perceived as a back-office function. The key challenge is culture change. The business must see the transformative power of the CIO as a business partner. To get there, IT must first be built into a community of people who understand their changing roles in energizing agency missions to reach business objectives.

The business must see the transformative power of the CIO as a business partner.

Recent legislation like the Federal Information Technology Acquisition Reform Act (FITARA) represents the best opportunity in recent memory to create better insight into Federal IT portfolios. I think this is particularly true for medium and large agencies with multiple components. If executed correctly, FITARA will empower CIOs to collaborate with their teams focusing strategically to produce better outcomes.

To support this, CIOs must:

Create an environment that leverages the interdependent nature of what can seem like distinct component organizations
Demonstrate the benefits of working together
Undertake an unrelenting campaign to foster team-building and a common identity across the enterprise IT community.

The first step is realizing that we’re in IT together.

The CIO of a large federated organization must work to break down barriers between headquarters and component agency IT employees in order to build trust. Taking a top-down approach to implementing enterprise-level activities across component agencies does not inspire confidence or collaboration. As a former component-level CIO, I understand that agencies are closer to the products and services we deliver to the public, and they know the needs and opportunities of their mission best.

Trust can be built with component agencies when headquarters employees responsible for oversight activities understand that they are part of a larger project team. For example, a component agency might want to adopt a new technology that will transform their business. If the technology does not align with established approaches, the Department CIO may need to provide clear support to the headquarters staff to ease the process of integrating the new technology. Opportunities like this engender goodwill and spur innovation at all levels.

Trust can be built with component agencies when headquarters employees responsible for oversight activities understand that they are part of a larger project team.

CIOs should enable headquarters and component IT executives to collaboratively manage the identification and implementation of enterprise initiatives.

To achieve this, keep the following in mind:

A simple process with clear criteria is probably needed to determine when a project or initiative is a candidate for enterprise coordination and activity.
To leverage the full collective power of an agency, business owners of enterprise initiatives will not necessarily be available at the enterprise level.
A component agency that has developed a center of excellence in a particular technology, as in the example above, might best be suited to take the lead.

Finally, it’s important to emphasize that the authority of component CIOs does not conflict with the authority of the Department CIO. It’s quite the contrary. In a large federal agency, the best action a Department CIO can take to achieve the intent of FITARA is to help component CIOs elevate their own leadership standing and the status of IT in their respective organizations.

Greater authority for component agency CIOs gives them increased awareness of how IT is used across their organization. Transparency then increases across the enterprise. It also positions them to become true business partners and earn their spot in the sun. From there, these CIOs can energize their organizations to finally take full advantage of the transformative value of information and technology.

That’s what our programs and the public now expect of us.

How can IoHT Improve Healthcare? Jun 07, 2017

The Internet of Health Things (IoHT) is touted as a disrupter, enabling healthy lifestyle for the well and treatment for the sick. While the Healthcare Industry is still dealing with many issues including data integration and interoperability, how is IoHT going to help with the intended outcomes including improving access to healthcare, quality of care, operational efficiencies, and customer experience?

Guest: Leah Miller, Chief Information Officer, Medical City Healthcare

Guest Bio: https://www.ciotalknetwork.com/contributor/leah-miller/

More on this Episode: https://www.ciotalknetwork.com/how-can-ioht-improve-healthcare/

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Simplifying Digital Now and Next May 31, 2017

Digital is here, and we have to deal with it. It will also be there tomorrow so have to prepare for it. The perceived complexity and scale of what it’d take to embrace Digital seems daunting and is unnerving. Does everything you have today need to go away, replaced by the shiny new? How can you get clarity on what you need to be and stay Digital and how to go about it?

Guest 1: Brian Solis, Author, X: The Experience When Business Meets Design

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-solis/

Guest 2: Steven John, Chief Information Officer, H.B. Fuller Company

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-john/

More on this Episode: https://www.ciotalknetwork.com/simplifying-digital-now-and-next/

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Better Learning through Digital Transformation May 24, 2017

While traditional technology has helped improve instructional techniques, optimize instructors time, and make classes available anytime and anywhere—can education be digitally transformed to achieve the desired state where students learn faster, fully, practically, and achieve mastery?

Guest: Borre Ulrichsen, Chief Information Officer, Gonzaga University

Guest Bio: https://www.ciotalknetwork.com/contributor/borre-ulrichsen/

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Acing the 4 Critical Behaviors for Leadership Success May 10, 2017

As per McKinsey Organizational Health Index, top reported behaviors of successful leaders include solving problems effectively, operating with strong results orientation, seeking different perspectives, and be supportive of others. These should be table stakes for any leader, but apparently, they are not. What prevents it and what can you do to make these critical behaviors your second nature?

Guest: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/

More on this Episode: https://www.ciotalknetwork.com/acing-the-4-critical-behaviors-for-leadership-success/

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Embracing Emerging Technologies Apr 26, 2017

Among the many emerging technologies that are available, not all will help with differentiation, allow breaking into new markets, remaining competitive, and enabling innovation. How can organizations stay current with these emerging technologies, prioritize related investments, and reduce the associated risk of failure or costly mistakes?

Guest: Ying Chan, CITO – Chief of IT Operations, Texas Health and Human Services Commission

Guest Bio: https://www.ciotalknetwork.com/contributor/ying-chan/

More on this Episode: https://www.ciotalknetwork.com/embracing-emerging-technologies/

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Is Leadership for you? Apr 19, 2017

Leadership comes at a cost and demands many lines of expertise. Are you ready to deliver? A CIO is no longer just an IT leader, he or she needs to be able to deliver business strategies using technology expertise. Are you there yet? Is your team behind you? The top position comes at a price to personal life. Are you ready for the balancing act? Are you willing to do what it takes to be a leader?

Guest: Jim Smith, CIO, Office of Information Technology, State of Maine.

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-smith/

More on this Episode: https://www.ciotalknetwork.com/is-leadership-for-you/

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Getting the extraordinary done Apr 10, 2017

Not everyone is a protégé or born leader. However, putting the right people, with the right capabilities in the right roles can help an organization achieve its most ambitious goals. How can leaders align their strategy, culture, and technology to get the extraordinary done?

Guest 1: Dave Ulrich, Rensis Likert Professor of Business, Ross School of Business, University of Michigan & Author, Victory Through Organization

Guest Bio: https://www.ciotalknetwork.com/contributor/dave-ulrich/

Guest 2: Amir Dabirian, Chief Information Officer, California State University, Fullerton

Guest Bio: https://www.ciotalknetwork.com/contributor/amir-dabirian/

More on this Episode: https://www.ciotalknetwork.com/getting-the-extraordinary-done/

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Using Uncertainty as an Advantage Apr 05, 2017

When faced with uncertainty, most organizations make moves to mitigate risk and prepare for managing the potential consequences of dealing with the unknown. What can leaders do to harness the confusion to create opportunities for market differentiation and unleash innovative solutions that appeal to customers, partners and other ecosystem players?

Guest: Vince Kellen, Chief Information Officer, University of California, San Diego

Guest Bio: https://www.ciotalknetwork.com/contributor/vince-kellenn/

More on this Episode: https://www.ciotalknetwork.com/using-uncertainty-as-an-advantage/

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From Problem to Productive Workforce Mar 22, 2017

Best strategies gather dust or don’t meet their full potential due to people-related challenges. Getting rid of problem employees does not solve the underlying issues. We need to identify such employees, communicate with them, manage their resistance to change and turn them around. How do you lay the groundwork to minimize people issues from surfacing, quickly and efficiently fix them if they do, and enjoy the fruits of predictably realized strategies using productive workforce?

Guest 1: Samuel Sudhakar, Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino

Guest Bio: https://www.ciotalknetwork.com/contributor/samuel-sudhakar/

Guest 2: Curtis Carver, Vice President and Chief Information Officer, University of Alabama at Birmingham

Guest Bio: https://www.ciotalknetwork.com/contributor/curtis-carver/

More on this Episode: https://www.ciotalknetwork.com/contributor/curtis-carver/

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Balancing Crystal Ball and Capabilities Mar 21, 2017

Organizations are uncovering the invisible, improving ability to understand the elusive, and enhancing the speed and sophistication of decision making using Data Analytics. The capabilities required to capitalize on the opportunities, however, take longer to develop thus undermining investments in Data Analytics. How can organizations balance their investments in analytics and organizational capability development to maximize ROI?

Guest: Pamela Arora, SVP and CIO, Children’s Health

Guest Bio: https://www.ciotalknetwork.com/contributor/pamela-arora/

More on this Episode: https://www.ciotalknetwork.com/balancing-crystal-ball-and-capabilities/

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Evaluating Puppet’s Automation Capabilities Mar 16, 2017

As part of Digital Transformation, enterprises are rethinking their infrastructure, applications and other software based systems and service platforms to enable innovation, business agility, performance improvement, resilience, and secure operations. Automation, while considered as a key driver for DevOps, if leveraged in a holistic manner, can be the shortest path to driving related change with confidence", claims Puppet. With humble roots in Open Source, Puppet is now positioning itself as a major player in Automation. With multiple established Automation providers serving Global Enterprises already, how does Puppet match up? We speak with Puppet's Chief Technical Strategist to find out.

Guest: Nigel Kersten Title: Chief Technical Strategist, Puppet

For more details and related content: https://www.ciotalknetwork.com/evaluating-puppets-automation-capabilities

Trusting Artificial Intelligence for Big Business Decisions Mar 10, 2017

Artificial Intelligence and related analytics capabilities offer the promise of better, more accurate decision making. As humans, we are still not ready to sit in a driverless, speeding car. Have we come to trust the machines to a point where we are willing to let Artificial Intelligence drive big decisions in business?

Guest: Pedro Domingos, Professor of Computer Science, University of Washington

Guest Bio: https://www.ciotalknetwork.com/contributor/pedro-domingos/

More on this Episode: https://www.ciotalknetwork.com/trusting-artificial-intelligence-for-big-business-decisions/

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Bringing IT out of the Back Office Mar 08, 2017

Traditional, centralized IT operating model is not adaptable or agile enough to support staying competitive in this continuously evolving digital marketplace. How can we reorganize IT, so it integrates directly into the business while remaining centralized where appropriate to maintain benefits from the scale? What should we change in investments, architecture, governance, and talent to bring IT out of the back office?

Guest: Jonathan See, Chief Information Officer, Pepperdine University

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-see/

More on this Episode: https://www.ciotalknetwork.com/bringing-it-out-of-the-back-office/

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Getting Ready for XaaS: Everything-as-a-Service Feb 22, 2017

In this age of volatility, uncertainty, complexity, and ambiguity; organizations can benefit from the reorientation of their business offerings and processes as a collection of services. While services based models are not new, XaaS requires fundamental transformation at the core. What would it take for an organization to get ready for XaaS?

Guest: Mark Lantzy, CIO, Indiana University Health

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-lantzy/

More on this Episode: https://www.ciotalknetwork.com/getting-ready-for-xaas-everything-as-a-service/

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Turning IT’s focus from Visibility to Value Feb 15, 2017

Last few generations of IT CXOs have been following the mantra “only what can be measured, matters.” However, for their organizations to remain relevant, the focus needs to turn from what’s visible as IT’s activity to what value IT delivers to the business. How are IT CXOs making this shift?

Guest: John F. Milazzo Jr, Chief Information Officer, Kodak Alaris

Guest Bio: https://www.ciotalknetwork.com/contributor/john-milazzo/

More on this Episode: https://www.ciotalknetwork.com/turning-its-focus-from-visibility-to-value/

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From Intelligence to Relevance Feb 08, 2017

Heavy focus on Artificial Intelligence and Machine Learning driven applications and processes may allow us to predict, learn, adapt and operate autonomously. However, faster does not always make things better, reducing human intervention does not always make an interaction effective, and becoming responsive does not always result in meeting a customer need. So, how do we align and converge all such smarts and intelligence building efforts to achieving the ultimate business goal of staying relevant?

Guest: Melvin Kirk, Senior Vice President and Chief Information Officer, Ryder System

Guest Bio: https://www.ciotalknetwork.com/contributor/melvin-kirk/

More on this Episode: https://www.ciotalknetwork.com/from-intelligence-to-relevance/

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Leadership as an Orchestra Feb 01, 2017

Leaders need to converge interests of people and organization, hold individuals accountable but also allow them the room to live their full potential. With so many books written, speeches delivered, and training conducted–we still have fewer effective leaders. How should we develop individuals who can apply various elements of Leadership in harmony similar to instruments in an orchestra—inspiring change and innovation?

Guest: Andy Newsom, Senior Vice President, Chief Information Officer, CSL Group LTD

Guest Bio: https://www.ciotalknetwork.com/contributor/andy-newsom/

More on this Episode: https://www.ciotalknetwork.com/leadership-as-an-orchestra/

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Unleash The Warrior Within Jan 18, 2017

It today’s competitive environment, enterprises are almost in a state of war. However, are your people acting as warriors? It is not about the act of fighting. It’s about the level of preparation to face any challenge and an unyielding belief in the mission that they refuse to quit. How do you go about unleashing that warrior within each member of your troop?

Guest: John Ellinger, Chief Information Officer, Bowling Green State University

Guest Bio: https://www.ciotalknetwork.com/contributor/john-ellinger/

More on this Episode: https://www.ciotalknetwork.com/unleash-the-warrior-within/

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Keeping your Edge as a Seasoned Leader Jan 11, 2017

As an accomplished leader who has earned many stripes, others’ expectations of you keep getting higher. How do you deal with the pressure while continuing to perform at your best, evade complacency, stay focused on the big picture, make sharper decisions consistently, and continue to inspire those who work for you, while meeting and exceeding the ever-increasing expectations?

Guest: Kevin M. Larson, VP and Chief Information Officer, AAR Corp.

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-larson/

More on this Episode: https://www.ciotalknetwork.com/keeping-your-edge-as-a-seasoned-leader/

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CIO Agenda 2017 Jan 04, 2017

With Digital Transformation now considered as catalyst for growth and relevant, in 2016, many organizations focused on rethinking their operations, solutions, services and how to support their customers and partners. Embracing external mindset and focusing on interoperability seems to be the key to a favorable and interdependent ecosystem where everyone thrives. What are CIOs thinking and planning to that end as part of their 2017 Agenda? What else in on their mind for the New Year?

Guest: Peter Girgis, Chief Information Officer & Vice President – IT, Dunn-Edwards Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-girgis/

More on this Episode: https://www.ciotalknetwork.com/cio-agenda-2017/

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Accelerate Digital Transformation Dec 14, 2016

Organizations are embracing digital transformation in order to understand customers better, enhance their experience across all touch points, help improve top line growth through refined sales conversations, scale business globally while remaining responsive at local level, enabling distributed workforce and make better data-driven decisions. This is a lot and is getting complex as well as chaotic. While we have grand intentions and even stakeholder sponsorship and investments, how can we get a better handle on this and accelerate the digital transformation process?

Guest: Larry Godec, Senior Vice President and Chief Information Officer, First American Title Insurance Company

Guest Bio: https://www.ciotalknetwork.com/contributor/larry-godec/

More on this Episode: https://www.ciotalknetwork.com/accelerate-digital-transformation/

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Lean Back to Retain Customers Dec 13, 2016

In order to retain customers, businesses need to continually deliver new, improved and integrated experiences, both in the physical and digital realm. To that end, as part of undergoing a digital transformation, how are organizations leaning back and rethinking innovation, service delivery and integration?

Guest: Kirsten Garen Title: Senior Executive Vice President and Chief Information Officer, Bank of the West

Guest: Jamie Armistead Title: EVP and Head of Digital Channels, Bank of the West

For more details and related content: https://www.ciotalknetwork.com/lean-back-to-retain-customers

Grit to Great Dec 13, 2016

Traditional wisdom says that if we find our passion, the universe will align to make us successful. However, persistent pursuit of excellence while staying loyal to the passion has proven to be the recipe that works. How do we instill this grit in ourselves as well as in others who follow us such that it results in organizational greatness?

Guest: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-reichental/

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Just Answer my Question! Dec 07, 2016

Whether it a peer to peer communication, one to many, between boss and a direct report or with a customer, clear communication is the key to getting stuff done and moving the business forward. Frequently, responses to our questions are often complex and unclear, full of rhetoric, corporate speak and jargon such that we feel like saying “Just answer my question!”. While we pursue innovation, agility and growth, what are we doing to build a culture of simple, to the point communication within the organization and with those we serve?

Guest 1: Miguel A. Gamino Jr., Chief Technology Officer, City of New York

Guest Bio: https://www.ciotalknetwork.com/contributor/miguel-gamino/

Guest 2: Connie Dieken, Author, Talk Less, Say More

Guest Bio: https://www.ciotalknetwork.com/contributor/connie-dieken/

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The Agility – Stability Paradox Nov 23, 2016

Intuitively, an organization can strive to be stable i.e. resilient, reliable, and efficient OR Agile i.e. fast, nimble, and adaptive. However, in order to survive and thrive in today’s competitive and constantly changing world, it needs to be both. With conflicting needs related to governance structures, processes, people and culture, is it even possible?

Guest: Philip Stevens, EVP and CIO, Army and Air Force Exchange Service

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-stevens/

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Mastering Recipe to Business Agility Nov 16, 2016

To achieve agility, a business should be able to make real time decisions based on comprehensive and actionable insights. It should also be able to extend and scale applications and infrastructure at the speed of innovation. Finally, the human resource should be motivated to wear different, more and multiple hats as the organization builds momentum and changes direction. With no standards or benchmarks, how are organization and leaders developing and mastering their own recipe to Business Agility?

Guest 1: James D.Swanson Title: Chief Information Officer, Monsanto

Guest 2: Cindy McKenzie Title: Chief Information Officer, Deluxe Entertainment Services Group

For more details and related content: https://www.ciotalknetwork.com/mastering-recipe-to-business-agility

The State of Digital Transformation for Utilities Nov 09, 2016

With Digital technologies, Utilities can transform customer engagement, offer new products and services as well as improve operations. How well has the Utility industry adapted to what Digitalization offers? What is the current state of Digital Transformation for Utilities?

Guest: Eric Slavinsky, Chief Information Officer, PPL Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/eric-slavinsky/

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Dismiss Distractions to Deliver Value Oct 20, 2016

While the digital world offers options and unprecedented opportunities, it causes distractions and thus leakage in organizational productivity and value creation. How can we dismiss distractions and develop deep organizational and individual level focus to harness maximum value from opportunities presented?

Guest 1: Kevin Burns, Chief Information Officer, City of Miami

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-burns/

Guest 2: Don Phillips, CIO, City of Cleveland

Guest Bio: https://www.ciotalknetwork.com/contributor/don-phillips/

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Have Enterprise Data and Analytics Programs Delivered on the Promise? Oct 12, 2016

Many companies have embedded analytics within their organizational framework expecting a positive impact on company revenues, margins, and organizational efficiency. Have such data and analytics program delivered on the promise?

Guest: Ursula Cottone, Chief Data Officer, Citizens Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/ursula-cottone/

More on this Episode: https://www.ciotalknetwork.com/have-enterprise-data-and-analytics-programs-delivered-on-the-promise/

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Achieving Global Scale and Glocalization Oct 12, 2016

For sustained growth and profitability, organizations are looking to scale globally but also recognize the need to remain responsive and customize experience locally i.e. glocalization. How can technology enable this?

Guest: Sahal Lahar Title: Executive Vice President and Chief Information Officer, Brooks Brothers

For more details and related content: https://www.ciotalknetwork.com/achieving-global-scale-and-glocalization

There is No Checklist to Leadership Oct 12, 2016

Real leadership is a result of actually facing problems, pressures and pain points, leading change initiatives that matter and making positive leadership choices. There is no real checklist to become an effective leader. While coaching and other help is available, how can aspiring individuals become intentional about doing vs. just learning and identify a clear path to making constant improvements in their own leadership performance?

Guest 1: Helen Norris Title: Chief Information Officer, Chapman University

Guest 2: Jim Smith Title: Chief Information Officer, Office of Information Technology, State of Maine

For more details and related content: https://www.ciotalknetwork.com/there-is-no-checklist-to-leadership

Thinking Inside, Outside or in a New Box Oct 05, 2016

Working within a framework and structured environment builds organizational stability and in-depth experience. To grow and innovate, thinking outside the box is recommended. Can growth and innovation only happen trampling over stability and experience? As organizations, can we get our people to contribute towards growth and innovation while staying within their current boxes? Or, do we need new, different box?

Guest: Mark Allen, Chief Information Officer, Mississippi Department of Human Services

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-allen/

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Will IoT disrupt Supply Chain? Sep 22, 2016

Whether it is about moving people and cargo, fleet and fuel efficiency, asset protection, visibility into user behavior or product usage, IoT is being looked as a major disruptive force for Supply Chain. Is it just a tall claim? If IoT is likely to make such an deep impact on Supply Chain, how should organizations prepare for this new megatrend?

Guest: Michael Hugos, Author, Essentials of Supply Chain Management

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-hugos/

More on this Episode: https://www.ciotalknetwork.com/will-iot-disrupt-supply-chain/

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Change at the Speed of Trust Sep 21, 2016

Strategy may be important but change involves people. An environment where everyone is motivated to engage individually and as a team requires a threshold of trust. Trust is based on where we are going, how we are progressing and is it in the best interest of all parties involved. Reduced trust can adversely impact the change process and offset the value it may deliver. How can leaders build, measure and improve the level of trust in their organizations and maintain it above a threshold as they go about leading change?

Guest: Sangy Vatsa, Chief Information Officer and Executive Vice President, Comerica Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/sangy-vatsa/

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Cracking the Leadership Code Sep 21, 2016

Some say, by natural makeup, we all are born to lead. However, very few lead with confidence, inspire others to perform at their maximum potential, make a difference and build a corporate career they love. What code do we need to crack in order for this seed of leadership we all are born with to become reality?

Guest 1: Steve Farber, Author of “Greater Than Yourself, The Ultimate Lesson of True Leadership”

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-farber/

Guest 2: Chris Hallberg, President, Traction INC.

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-hallberg/

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Making the Rider a Customer for Life Sep 14, 2016

The needs and preferences of the riders are changing in terms of experience they expect in and outside of the ride. How are product innovation, customer experience, and technology leaders working together to transform rider’s experience and make him a customer for life?

Guest: V S. Parthasarathy, Group CFO, Group CIO, President (Group M&A & Finance), Mahindra & Mahindra

Guest Bio: https://www.ciotalknetwork.com/contributor/v-parthasarathy/

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Say NO to Be a Better Leader Aug 31, 2016

Fewer things get done better. How can Leaders say NO more frequently without coming across as naysayers, focus on fewer projects and lead the organization towards sustained efficiency, growth and profitability?

Guest 1: Robert Lux, Executive Vice President, Chief Information Officer, Freddie Mac.

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-lux/

Guest 2: John F. Milazzo Jr, Chief Information Officer, Kodak Alaris

Guest Bio: https://www.ciotalknetwork.com/contributor/john-milazzo/

Guest 3: Jake Dominguez, Chief Information Officer (CIO), FMC Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/jake-dominguez/

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Do You Know Your Leadership Blindspots? Aug 24, 2016

Leading an organization can be like driving a car. Sometimes when you are looking ahead, focused on your destination, you overlook or ignore blindspots that may result in an accident. How do you create a second mirror that will make these blindspots visible? Is it a spot problem or deeper? Is it self-inflicted or are there other elements influencing it?

Guest: Jonathan Alboum, Chief Information Officer, U.S. Department of Agriculture’s (USDA)

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-alboum/

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Customizing Leadership Development Aug 08, 2016

Each organization has its DNA, competitive forces, and legacies. Lessons learned from celebrated leaders and their professed best practices may be completely inapplicable in a different corporate context and thus, may not produce the desired results if used as is. How can we decode the organizational DNA and use it to customize leadership development for best outcome?

Guest 1: Daren Hubbard, Chief Information Officer, Wayne State University

Guest Bio: https://www.ciotalknetwork.com/contributor/daren-hubbard/

Guest 2: John Kolb, Vice President for Information Services and Technology & Chief Information Officer, Rensselaer Polytechnic Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kolb/

More on this Episode: https://www.ciotalknetwork.com/customizing-leadership-development/

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Building an Employee-centric Organization Aug 03, 2016

Do organizations spend as much time on getting to know their employees as much as their customers? How are you making sure that your organization is focused on one employee at a time? How are the technology and HR leaders customizing the workplace experience for the employee?

Guest 1: Matthew J. Grawitch, Professor, Saint Louis University’s (SLU) School for Professional Studies (SPS)

Guest Bio: https://www.ciotalknetwork.com/contributor/matthew-grawitch/

Guest 2: Peter Girgis, Chief Information Officer & Vice President – IT, Dunn-Edwards Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-girgis/

More on this Episode: https://www.ciotalknetwork.com/building-an-employee-centric-organization/

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Are we Ready for a Hybrid Workforce? Jul 27, 2016

There’s an opportunity for organizations to benefit from workforce comprising humans and machines. How are organizations preparing to harness full potential of this hybrid workforce while effectively tackling resistance due to mechanophobia and implied job loss threat?

Guest 1: Gregory R. Simpson, Chief Technology Officer, Synchrony Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/gregory/

Guest 2: Annecharico Mary Alice, Senior Vice President and Chief Information Officer, Henry Ford Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/annecharico-alice/

More on this Episode: https://www.ciotalknetwork.com/are-we-ready-for-a-hybrid-workforce/

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Perfect Pairing Enterprise Resilience With Workforce Throughput Jul 18, 2016

Deploying stringent Security doesn't need to cannibalize Employee Productivity. How are leading IT CXOs delivering on the promise of a Simplified yet Resilient Enterprise while Enhancing Workforce Throughput?

Guest: Talvis Love Title: Senior Vice President & Chief Information Officer - Pharmaceutical Segment, Cardinal Health

For more details and related content: https://www.ciotalknetwork.com/perfect-pairing-enterprise-resilience-with-workforce-throughput

Enabling Secured Innovation in Your Enterprise Jul 14, 2016

Securing Intellectual Property is critical to safeguarding and enabling enterprise innovation. The proliferation of enterprise mobility and other endpoint devices is further increasing complexity and vulnerability. How are organizations keeping their brilliance secured as they innovate?

Guest: Tim Callahan Title: Senior Vice President, Global Security, Chief Information Security Officer, Aflac

For more details and related content: https://www.ciotalknetwork.com/enabling-secured-innovation

Preparing Organizations for Constant Change Jul 10, 2016

Constant change does not mean bombarding employees with one change initiative after another. Even several changes at the same time can reduce an organization’s capacity for change, reinforce the status quo and lead to less real change. So how does an organization adapt and move through change without major disruptions to its operations? Clearly, it requires a fundamental shift in the way change is approached. How do leaders move away from an approach that manages each organizational change as an isolated activity?

Guest 1: Rosabeth Moss Kanter, Arbuckle Professor at the Harvard Business School and Chair & Director of the Harvard University Advanced Leadership Initiative, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/rosabeth-moss-kanter/

Guest 2: Georgette Kiser, Chief Information Officer, The Carlyle Group

Guest Bio: https://www.ciotalknetwork.com/contributor/georgette-kiser/

More on this Episode: https://www.ciotalknetwork.com/preparing-organizations-for-constant-change/

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How Smarter are Smart Cities Now? Jun 29, 2016

Smart City initiatives are pervasive globally and a lot of tax dollars are being invested. How measurably smart have such cities become? What are the lessons for the cities that are just getting started?

Guest 1: Torri Martin, Director of SMARTATL, City of Atlanta

Guest Bio: https://www.ciotalknetwork.com/contributor/torri-martin/

Guest 2: Otto Doll, Chief Information Officer, City of Minneapolis

Guest Bio: https://www.ciotalknetwork.com/contributor/otto-doll/

Guest 3: Scott Cardenas, Chief Information Officer, City and County of Denver’s Technology Services

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-carden/

More on this Episode: https://www.ciotalknetwork.com/how-smarter-are-smart-cities-now/

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The Millennial Enterprise Leader Jun 28, 2016

Millenials are the fastest growing segment of workforce and have proven their mettle as individual contributors and managers. Are organizations ready to reinvent themselves in order to be lead by the millenial enterprise leaders?

Guest: Jennifer Greenman, Vice President and Chief Information Officer, Moffitt Cancer Center

Guest Bio: https://www.ciotalknetwork.com/contributor/jennifer-greenman/

More on this Episode: https://www.ciotalknetwork.com/the-millennial-enterprise-leader/

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Making Innovation as an Organizational DNA element Jun 22, 2016

Innovation is becoming critical to sustained growth and profitability for enterprises. How are organizations embracing and embedding innovation in their DNA? What are the related challenges?

Guest: Michael A. Garcia, Vice President and Chief Information Officer, Jackson Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-garcia/

More on this Episode: https://www.ciotalknetwork.com/making-innovation-as-an-organizational-dna-element/

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Turning Linchpins into Leaders Jun 15, 2016

Linchpins are the essential building blocks of great organizations. Saying that a linchpin will scale organizational growth is a given; therefore, what does it take to turn a linchpin into a leader?

Guest: William George, Author of Discover Your True North & Senior Fellow, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/william-george/

More on this Episode: https://www.ciotalknetwork.com/turning-linchpins-into-leaders/

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Developing Leadership as an Organizational Capability Jun 08, 2016

When an organization needs an ability to improve a given business function, it invests and focuses on developing it. What about Leadership? Isn’t it one of the most critical capability it must develop? It would require to develop a pipeline of promising talent, establish a culture of leadership, define processes that would provide ongoing opportunities to practice those skills, and innovate in this discipline. Where are we when it comes to building leadership as an organizational capability?

Guest: Jim Kouzes, Coauthor of The Leadership Challenge and the Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-kouzes/

More on this Episode: https://www.ciotalknetwork.com/developing-leadership-as-an-organizational-capability/

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Building and Harnessing 360 Degree Leaders Jun 01, 2016

Is it possible to lead well when you’re not the top leader? How about if the person you work for is a bad leader? The answer is a resounding yes! People who desire to lead from the middle of organizations face unique challenges. So how do you develop them as individuals and get them to add value?

Guest: Bruce G. Schinelli, VP of IT and Chief Information Officer, TTX Company

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce/

More on this Episode: https://www.ciotalknetwork.com/building-and-harnessing-360-degree-leaders/

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Should You Care About Organizational Health? May 25, 2016

How do you measure the health of an organization? Is it considered consistent and complete when its management, operations, and culture are unified? Is it a fuzzy concept or is it something we can realistically measure? What are some of the parameters that will help us measure organizational health?

Guest: Bill Schlageter, Corporate Vice President, CIO and Global Business Services, Dentsply Sirona

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-schlageter/

More on this Episode: https://www.ciotalknetwork.com/should-you-care-about-organizational-health/

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State of the Chief Data Officer Apr 27, 2016

There’s no doubt that the exponential growth of data has brought along a huge opportunity for business. The Chief Data Officer (CDO), who is at the helm of managing the enormous amounts of data, was invited to help harness the potential. Has he? Has business significantly benefited from the presence of a CDO or has he only expanded the organizational chart? What are some of the challenges that CDOs are facing? What new data-related initiatives is the CDO latching on? How are they keeping themselves relevant in the organization?

Guest 1: Allison Sagraves, Chief Data Officer, M & T Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/allison-sagraves/

Guest 2: Cara Dailey, Chief Data Officer, Bank of the West

Guest Bio: https://www.ciotalknetwork.com/contributor/cara-dailey/

Guest 3: Stuart Gardos, Chief Data Officer, Memorial Sloan Kettering Cancer Center

Guest Bio: https://www.ciotalknetwork.com/contributor/stuart-gardos/

Guest 4: Sankar Bala, Senior Vice President and Chief Data Officer, Flagstar Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/sankar-bala/

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Maintaining Health IT Toolset for Patient Centered Care Apr 22, 2016

With rampant use of legacy further compounded by isolated use of best-of-breed point solutions (often Software-as-a-Service), we may be unintentionally losing the enterprise perspective much needed to realize the Patient Centered Care (PCC) dream. Do/should you have a "Best-of-breed OR Enterprise Strategy" or a "Best-of-breed AND Enterprise Strategy"? How do you manage and govern?

Guest: Phyllis Teater Title: Chief Information Officer, The Ohio State University Wexner Medical Center (OSUWMC)

For more details and related content: https://www.ciotalknetwork.com/maintaining-health-it-toolset-for-patient-centered-care

Does the CMO really need a CIO? Apr 13, 2016

With easily available Cloud and off-the-shelf marketing tools and technology, does CMO even need a CIO’s help? Is there value in exploring a loosely coupled CMO-CIO relationship with a healthy balance of independence and inter-dependence?

Guest: Judith Toland, Chief Marketing Officer, Wells Fargo Commercial Distribution Finance

Guest Bio: https://www.ciotalknetwork.com/contributor/judith-toland/

More on this Episode: https://www.ciotalknetwork.com/does-the-cmo-really-need-a-cio-to-be-successful/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Can Your Health IT Deliver Patient-Centered Care? Apr 08, 2016

Patient Centered Care requires accurate, actionable and customizable information accessible to all involved in individual's care as well as effective integrated healthcare and wellness ecosystem. This is only possible through robust and cohesive software applications as well as related interoperability among partners. With acquisitions and consolidations PLUS disparate business priorities and technology stack, how do we create a common ground and build a foundation for Care Coordination required by Patient Centered Care?

Guest: Mark Lantzy Title: Chief Information Officer, Indiana University Health

For more details and related content: https://www.ciotalknetwork.com/is-your-health-it-a-catalyst-for-delivering-patient-centered-care

Creating an Authentic Organization Apr 06, 2016

Why do people work in an organization? How does a leader make sure that leaders can create an environment that inspires its employees and allow them to exhibit their true selves? How can an organization stand up to its true vision and values and foster a culture of authenticity? How to solve the inconsistencies that might stand in its way?

Guest 1: Stephen Elkins, Chief Information Officer, City of Austin, Texas

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-elkins/

Guest 2: Sue B. Workman, Chief Information Officer, Case Western Reserve University

Guest Bio: https://www.ciotalknetwork.com/contributor/sue-workman/

More on this Episode: https://www.ciotalknetwork.com/creating-an-authentic-organization/

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How to be Conversationally Intelligent? Mar 30, 2016

Conversational Intelligence is defined as the powerful skill of connecting with people through conversations. Is this a skill that leaders can develop for them and their teams? Can this be used as a scientific approach by leaders to create a culture of communication that will help them get better at engaging with peers, teams and executive management? Can it help them achieve both personal and organizational success?

Guest: Judith Glaser, Author, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

Guest Bio: https://www.ciotalknetwork.com/contributor/judith-glaser/

More on this Episode: https://www.ciotalknetwork.com/how-to-be-conversationally-intelligent/

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Discovering and Polishing the Real Gems In Your Team Mar 23, 2016

A leader’s team may consist of different types of workers. For some of these workers, it’s just a means to an end, but there are others who believe that the work they do, matters. These workers demonstrate complete integrity and dedication towards their jobs and have a deep understanding of their organization’s goals. So how should a leader go about discovering and developing them?

Guest 1: Helen Norris, Chief Information Officer, Chapman University

Guest Bio: https://www.ciotalknetwork.com/contributor/helen-norris/

Guest 2: Tom Kolditz, Founding Executive Director, The Doerr Institute for New Leaders at Rice University & Author “In Extremis Leadership: Leading as if Your Life Depended on It”

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-kolditz/

More on this Episode: https://www.ciotalknetwork.com/discovering-and-polishing-the-real-gems-in-your-team/

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State of the Chief Digital Officer in 2016 Mar 16, 2016

2014 was christened the year of the Chief Digital Officer. But since then what has the CDO been up to? Has he been able to combine all of his organization’s digital, business, marketing, and technology needs? Has business significantly benefited from the presence of a CDO or has he only expanded the organizational chart? What are some of the challenges that CDOs are facing? How are they keeping themselves relevant in the organization?

Guest: Nick Reddy, Chief Digital Officer and Senior Vice President, Information Services, Baylor Scott & White Health

Guest Bio: https://www.ciotalknetwork.com/contributor/nick-reddy/

More on this Episode: https://www.ciotalknetwork.com/state-of-the-chief-digital-officer-in-2016/

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Winning First in the IT Locker Room Mar 09, 2016

Delivering technology to drive business innovation and results is a team sport where more focus on building a conducive culture is not enough. How can we first win within the IT locker room by syncing thinking, behavior, habits, and expectations of each person in the IT department and aligning with what’s needed for progress?

Guest: Jim Smith, CIO, Office of Information Technology, State of Maine

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-smith/

More on this Episode: https://www.ciotalknetwork.com/winning-first-in-the-it-locker-room/

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Enabling Much-needed HR transformation Feb 17, 2016

With rapidly changing business demands as well as workforce mindset, location and needs, HR faces a daunting task to build a sustained workforce capability that scales and extends as needed. What are the related challenges and how are HR leaders looking to tame this beast? Where can IT partner?

Guest 1: Amy J. Rislov, Chief Human Resources Officer, Aurora Health Care

Guest Bio: https://www.ciotalknetwork.com/contributor/amy-rislov/

Guest 2: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-reichental/

More on this Episode: https://www.ciotalknetwork.com/enabling-much-needed-hr-transformation/

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Is CIO Succession Planning Still Relevant? Feb 10, 2016

For years, succession planning has been a crucial part of the CIO’s job. As a leader, The CIO’s responsibility to ensure continuity. However, with changing times, does the Chief Information Officer [CIO] need to evaluate and change his succession planning strategy? What are the concerns and goals that existing CIOs face and how should they find and mentor the right people to fill their shoes? How should succession planning be altered to develop successors who may be more relevant for the organization?

Guest: Joe Topinka, CIO, SnapAV, CIO Mentor

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-topinka/

More on this Episode: https://www.ciotalknetwork.com/is-cio-succession-planning-still-relevant/

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Building Your Team’s Achievement Muscle Jan 27, 2016

Your vision, strategy, and goals as a leader are only achieved when your team develops thinking, behaviors and relationships that allows each individual to effectively solve problems, focus on things that matter and achieve higher satisfaction in life. If we are to consider achievement as a muscle, what can you do to help the team learn how to flex and strengthen it?

Guest: Brian Haugabrook, CIO, Valdosta State University

Guest Bio: https://www.ciotalknetwork.com/contributor/brian/

More on this Episode: https://www.ciotalknetwork.com/building-your-teams-achievement-muscle/

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Will IoT Improve Healthcare? Jan 24, 2016

IoT promises transformation of healthcare industry by increasing efficiency, lowering costs and putting the focus back on better patient care. For those who have tried, what are the results? What are some of the related challenges that healthcare CIOs are facing while trying to maximize ROI from related investment?

Guest: Dr. John Showalter, Chief Health Information Officer, University of Mississippi Medical Center

Guest Bio: https://www.ciotalknetwork.com/contributor/john-showalter/

More on this Episode: https://www.ciotalknetwork.com/will-iot-improve-healthcare/

More on IoT: https://www.ciotalknetwork.com/topics/iot/

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Creating a DevOps Vision and Roadmap Jan 20, 2016

DevOps approach is gaining momentum because it tightly integrates development and testing with system operations. But how can the two groups work more closely together and automate the deployment process? How can dev teams make sure the changes map to the larger initiatives at the business level? How does the organization address the change management issues and focus on competitive differentiation and customer retention?

Guest 1: John Willis, Co-Author, “The Devops Handbook”

Guest Bio: https://www.ciotalknetwork.com/contributor/john-willis/

Guest 2: Leonard J. Hardy, Senior Vice President of Operations & Technology, Northern Trust Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/leonard-hardy/

More on this Episode: https://www.ciotalknetwork.com/creating-a-devops-vision-and-roadmap/

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Solving the Talent Conundrum Jan 13, 2016

Is IT talent management still an issue for CIOs? Have organizations, like some claim, finally managed to attract and retain top talent and develop their skills and competencies based on rapidly changing demands or has it just been lip service? Has the CIO recruited staff from outside IT or are they working closely with HR to build talent programs? Is there a talent management playbook that one can refer to in order to fix this issue forever?

Guest: Zeeshan Sheikh, Chief Information Officer, Entergy

Guest Bio: https://www.ciotalknetwork.com/contributor/zeeshan-sheikh/

More on this Episode: https://www.ciotalknetwork.com/solving-the-talent-conundrum/

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Bimodal IT: Challenges and Lessons Learnt Jan 06, 2016

Bi Modal IT has gone mainstream. So how are CIOs evaluating the impact of Bi modal IT adoption in their organizations? What has been the success rate? What were some of the challenges that CIOs faced while implementing it and what are some of the lessons learned. Has Bi Modal IT delivered on its promise?

Guest: Sahal Lahar, Executive Vice President and Chief Information Officer, Brooks Brothers

Guest Bio: https://www.ciotalknetwork.com/contributor/saha/

More on this Episode: https://www.ciotalknetwork.com/bimodal-it-challenges-and-lessons-learnt/

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2016 CIO Agenda Dec 30, 2015

How does the year 2016 look for the CIO? With new disruptive technologies such as mobility, big data, and cloud are mainstream, what new technologies will the CIO bank upon? What are the CIO’s key wants and spending plans? What do they plan on doing differently to take advantage of all the new opportunities on the horizon?

Guest 1: Kevin Burns, Chief Information Officer, City of Miami

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-burns/

Guest 2: Walter Weir, CIO, The University of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/walter-weir/

More on this Episode: https://www.ciotalknetwork.com/2016-cio-agenda/

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More on Mobility: https://www.ciotalknetwork.com/topics/mobile/

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Maintaining a Healthy Company Culture Dec 16, 2015

A healthy organization’s culture can be best understood as a set of shared values and how everyone gets work done as individual and team to delivers value to customers. A healthy culture results in sustained growth, profitability and employee wellbeing. Who is responsible for building and maintaining it and what does it take?

Guest: Jay Ferro, CIO, American Cancer Society

Guest Bio: https://www.ciotalknetwork.com/contributor/jay/

More on this Episode: https://www.ciotalknetwork.com/maintaining-a-healthy-company-culture/

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How Effective Is Your Enterprise Architecture? Dec 09, 2015

Your organization may have dedicated Enterprise Architecture (EA) groups as the custodian of the what and how IT systems and applications should enable business processes. Is it driven by ideal state scenarios or empirical evidence of what works? How are you refining and leveraging your Enterprise Architecture to develop a solid foundation for handling future demands and disruptions?

Guest: Dean Pipes, Chief Architect and Chief Technology Officer, Zurich Insurance

Guest Bio: https://www.ciotalknetwork.com/contributor/dean-pipes/

More on this Episode: https://www.ciotalknetwork.com/how-effective-is-your-enterprise-architecture/

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Becoming a Visionary Leader Dec 02, 2015

You can either submit to the turbulence caused by complex and fast pace business environment and get lost OR position yourself ahead of the trends. What does it take to become a visionary leader and help your organization navigate through sea of change and land on the green pastures of opportunity and growth?

Guest: Rob-Jan de Jong, “Anticipate – the Art of Leading by Looking Ahead”, Founder of Vongolo Consulting and Author

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-jong/

More on this Episode: https://www.ciotalknetwork.com/becoming-a-visionary-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Getting Ready for IoT Nov 25, 2015

While IoT may be seen as a key building block for future digital business, how can a CIO express its value proposition and relevance in business terms to executive management, help identify use cases for competitive advantage, and ensure organizational readiness for effective adoption?

Guest: Jonathan Behnke, Chief Information Officer, City of San Diego

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-behnke/

More on this Episode: https://www.ciotalknetwork.com/getting-ready-for-iot/

More on IoT: https://www.ciotalknetwork.com/topics/iot/

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Driving Employee Relevance and Performance Nov 18, 2015

Business and IT world is changing rapidly and so are your organization’s workforce capability needs. Are your current training and employee development programs helping workers stay relevant and measurably improve their performance?

Guest 1: Michael A. Garcia, Vice President and Chief Information Officer, Jackson Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-garcia/

Guest 2: Shawn Evans, PhD, Vice President of Performance Excellence, UCHealth

Guest Bio: https://www.ciotalknetwork.com/contributor/shawn-evans/

More on this Episode: https://www.ciotalknetwork.com/driving-employee-relevance-and-performance/

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Humor, Laughter and Leadership Nov 04, 2015

Under your leadership, are people energized, work as an engaged community, easily diffuse conflict and maintain an objective perspective? How can you leverage humor to that end while managing it to not become distraction and frivolity?

Guest 1: Charlie McMahon, Vice President of IT and Chief Technology Officer, Tulane University

Guest Bio: https://www.ciotalknetwork.com/contributor/charlie-mcmahon/

Guest 2: Sue Schade, Chief Information Officer, University of Michigan Hospitals and Health Centers (UMHHC)

Guest Bio: https://www.ciotalknetwork.com/contributor/sue-schade/

More on this Episode: https://www.ciotalknetwork.com/humor-laughter-and-leadership/

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Managing Relationships, Politics and Image Oct 28, 2015

The IT CXO today needs to manage more than technology. S/he needs to gain managerial support as well as manage up, get buy-in from other departments, groups or individuals. S/he also requires ability to convince and influence other stakeholders to follow the regional and global direction. Besides, s/he needs to put in ongoing effort to enhance the department position in the organization to add more value to the organization in both operational and strategic perspective. How are current and upcoming IT CXOs developing and honing these skills?

Guest 1: John Baldoni, Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership, None

Guest Bio: https://www.ciotalknetwork.com/contributor/john-baldoni/

Guest 2: Teri Pennington, Deputy CIO, City of Austin, TX

Guest Bio: https://www.ciotalknetwork.com/contributor/teri/

More on this Episode: https://www.ciotalknetwork.com/managing-relationships-politics-and-image/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Evaluating Security Intelligence and Analytics Solutions Oct 21, 2015

It is not a matter of “if” but “when” we will get hacked and detection may not be the best prevention strategy. This is the premise used by multiple security intelligence and analytics solution providers as a way to get smarter and proactive about Security. To what degree are these helping? Are these solutions and services any match for resource rich cyber attackers?

Guest 1: Gary Eppinger, Global VP, Chief Information Security Officer and Privacy Officer, Carnival Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/gary-eppinger/

Guest 2: Jonathan Klein, Chief Information Security Officer, Broadridge Financial Solutions

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-klein/

More on this Episode: https://www.ciotalknetwork.com/evaluating-security-intelligence-and-analytics-solutions/

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Are You an Adaptive Leader? Oct 14, 2015

Troubled times never come calling. In order to tackle uncertain and hyper-competitive business environments, leaders must demand change. They must perform objective evaluation of available options, experimentation and creative destruction to transform their organizations and make them relevant for the times ahead.

So are you an adaptive leader who can chart a course when you cannot predict the outcomes of your choices as well as make the team perceptive and agile such that it reads the signal timely and acts on them with autonomy?

Guest 1: Shawn Banerji, CIO Practice, Russell Reynolds Associates, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/shawn/

Guest 2: Tom Kolditz, Founding Executive Director, The Doerr Institute for New Leaders at Rice University & Author “In Extremis Leadership: Leading as if Your Life Depended on It”

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-kolditz/

More on this Episode: https://www.ciotalknetwork.com/are-you-an-adaptive-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Embracing Change with Confidence Sep 23, 2015

As a business or IT Leader, do you know when to embrace change and adjust strategies around innovations in the market vs. staying on course? How do you differentiate those nuggets of real opportunities from the noise generated by new ventures or hyped trends in order for you to announce and embrace change with confidence?

Guest: Gregory R. Simpson, Chief Technology Officer, Synchrony Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/gregory/

More on this Episode: https://www.ciotalknetwork.com/embracing-change-with-confidence/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Taming Identity and Access Management Sep 16, 2015

While organizations may be looking to leverage cloud, mobility, and Big Data for innovation and productivity improvements, who gets access to what data and which applications without compromising security is keeping IT leaders up at night since stakes are high! What are the current challenges related to identity and access management and what are we doing to address them?

Guest: Connie Barrera, Chief Information Security Officer, Jackson Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/barrera/

More on this Episode: https://www.ciotalknetwork.com/taming-identity-and-access-management/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Has Big Data Delivered Tangible ROI? Sep 02, 2015

With Big Data riding through the hype cycle for a bit, there are passionate advocates, skeptics, and naysayers. Big Data was introduced with a promise to fundamentally change the way we live and do business. Has it lived up to the promise and actually delivered significant tangible ROI?

Guest 1: Nicholas Marko, Chief Data Officer, Geisinger Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/nicholas/

Guest 2: Dr. Phil Shelley, Former CTO, Sears Holding

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-shelley/

More on this Episode: https://www.ciotalknetwork.com/has-big-data-delivered-tangible-roi/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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How to Become a Customer Chaperone? Aug 26, 2015

Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to happen overtime across multiple channels including web, mobile, and store front and in person. How to effectively design and manage such a journey more as a chaperone who is looking to give vs. a salesperson looking to get?

Guest: Gordon Gaudet, Executive Vice President & Chief Information Officer, Selective Insurance

Guest Bio: https://www.ciotalknetwork.com/contributor/gordon/

More on this Episode: https://www.ciotalknetwork.com/how-to-become-a-customer-chaperone/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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Securing a Smart City Aug 19, 2015

While the times demand making our cities smart leveraging innovation in water, waste, and infrastructure management using IoT (Internet of Things), what security risks are getting introduced? How vulnerable are these smart cities to cyberattacks and what are we doing to secure them?

Guest 1: Gary Hayslip, Deputy Director, Chief Information Security Officer, City of San Diego, CA

Guest Bio: https://www.ciotalknetwork.com/contributor/gary/

Guest 2: Mark P. McDonald, Chief Information Officer, City of Vancouver

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-mcdonald/

More on this Episode: https://www.ciotalknetwork.com/securing-a-smart-city/

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Developing Partner Driven IT Core Jul 29, 2015

An important aspect of being a successful leader is to be able to connect well with others at a human level and get them to voluntarily follow your vision. This is social intelligence. Managers are measured on getting the job done vs. interpersonal effectiveness. How do we groom managers who are step up leadership candidates on this vital trait?

Guest 1: Jim Smith, CIO, Office of Information Technology, State of Maine

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-smith/

Guest 2: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-reichental/

More on this Episode: https://www.ciotalknetwork.com/developing-social-intelligence-in-managers/

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Developing a Mergers and Acquisitions IT Integration Plan Jul 22, 2015

For as long as mergers and acquisitions have been occurring among businesses, one of the areas that continually eludes those making the investments is the IT department. Those responsible for making the decisions tend to lack the technical expertise necessary to ask the appropriate due diligence questions of current IT capabilities, costs and risks. What’s an effective roadmap to integrate IT during M&A and to enable an easy transition? How do you choose what to retain and what to let go? How do you avoid challenges with politics and culture that could derail a transition? And what is IT’s appetite for security risk when the department is at its most vulnerable?

Guest: Karen Porter-Wolf, SVP, Chief Information Officer, Assurant Solutions

Guest Bio: https://www.ciotalknetwork.com/contributor/karen/

More on this Episode: https://www.ciotalknetwork.com/developing-a-mergers-and-acquisitions-it-integration-plan/

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Optimizing Business Operations in Real Time Jul 08, 2015

Striving for leaner business operations, quicker actions and lower costs is an ongoing goal. The drive to always stay ahead of disruptions and degradation and get the most of our assets will never stop being desirable. Getting insight into your operations real time might seem like the answer to all your problems, but how can you truly optimize business operations real time? What is that ideal state, and how can you reasonably reach it? In looking at new solutions and real time data analytics, we explore the drivers behind making this change in your operations and if this update can really give you the quantum leap you need to stay competitive.

Guest: Stephen Elkins, Chief Information Officer, City of Austin, Texas

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-elkins/

More on this Episode: https://www.ciotalknetwork.com/optimizing-business-operations-in-real-time/

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Developing Social Intelligence in Managers Jul 01, 2015

An important aspect of being a successful leader is to be able to connect well with others at a human level and get them to voluntarily follow your vision. This is social intelligence. Managers are measured on getting the job done vs. interpersonal effectiveness. How do we groom managers who are step up leadership candidates on this vital trait?

Guest 1: Jim Smith, CIO, Office of Information Technology, State of Maine

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-smith/

Guest 2: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-reichental/

More on this Episode: https://www.ciotalknetwork.com/developing-social-intelligence-in-managers/

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Leading difficult conversations Jun 24, 2015

You may be required to have one-on-one difficult conversation with an under performing employee or even set expectations with an unreasonable boss who is creating impediments, jeopardizing organization’s interest. These conversations are required in boardrooms as well as on personal front in family rooms with an intention to help correct course for those who matter. As a leader, how are you developing this much needed competency?

Guest: Jon Walton, Chief Information Officer, County of San Mateo, CA

Guest Bio: https://www.ciotalknetwork.com/contributor/jon/

More on this Episode: https://www.ciotalknetwork.com/leading-difficult-conversations/

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Leadership and Smiles Jun 10, 2015

John Maxwell said “A leader is one who knows the way, goes the way, and shows the way”. That’s great in terms of getting the work done, but what about the emotional experience for those who follow? What does it take for a leader to not only take the troops to victory but also ensure smiles along the way?

Guest: Brian Haugabrook, CIO, Valdosta State University

Guest Bio: https://www.ciotalknetwork.com/contributor/brian/

More on this Episode: https://www.ciotalknetwork.com/leadership-and-smiles/

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Leading Out Hidden Biases May 27, 2015

While the ability to differentiate friends from enemies is a fundamental human trait, stereotyping, prejudices, and hidden biases lead to lost individual and organizational effectiveness and productivity. Unfortunately, we are all infected with this “mental residue”! What is leadership doing to minimize and eliminate this debilitating element from their organizations?

Guest: Bruce G. Schinelli, VP of IT and Chief Information Officer, TTX Company

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce/

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Analytics in Retail – The New Breed of Loyalty Programs May 20, 2015

Brand loyalty has always been key in business. The question of how to keep customers coming back has been around for as long as the business has. In retail, loyalty is king, and the fight to have your loyalty card or program be top of mind and wallet has long been a struggle. Only a select few retailers can boast truly effective and meaning full loyalty programs, but in a digital economy, the loyalty game is set to evolve once more. How can data analytics within retail help form a new breed of loyalty programs, ones that are personalized, engaging and differentiated for the consumer? How will analytics bolster existing loyalty programs and be a game changer in the retail industry?

Guest: Sahal Lahar, Executive Vice President and Chief Information Officer, Brooks Brothers

Guest Bio: https://www.ciotalknetwork.com/contributor/saha/

More on this Episode: https://www.ciotalknetwork.com/analytics-in-retail-the-new-breed-of-loyalty-programs/

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Getting Serious about Enjoying Work May 13, 2015

Does your passion and purpose align? In short, are you doing what you love? Some people gain remarkable skills and talents but don’t feel successful. Do you, even after climbing up corporate ladder (which could be seen as success), think it is just not me? It’s time we got serious about enjoying our work! But how? Beyond becoming profit making machines, what can organizations do to help their employees lead a fulfilling personal and professional journey?

Guest: Charlie McMahon, Vice President of IT and Chief Technology Officer, Tulane University

Guest Bio: https://www.ciotalknetwork.com/contributor/charlie-mcmahon/

More on this Episode: https://www.ciotalknetwork.com/getting-serious-about-enjoying-work/

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Getting Ready for Health 3.0 May 06, 2015

Health 3.0 promises improved access to health related information, facilitate patient self-management and preventive care as well as enhanced health professional expertise. If implemented well, it can have a significant impact on healthcare delivery, patient decision making, and reimbursements to the healthcare providers. How are healthcare systems and other related partners getting ready for Health 3.0?

Guest: Paul Wilder, Chief Information Officer, New York eHealth Collaborative

Guest Bio: https://www.ciotalknetwork.com/contributor/paul/

More on this Episode: https://www.ciotalknetwork.com/getting-ready-for-health-3-0/

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Developing and Inspiring a Shared Vision Apr 29, 2015

Vision is the lifeblood of an organization. Having a strong vision keeps an organization moving forward and provides meaning to what each individual does every day. It helps motivate employees to deal effectively with challenges and setbacks that they face along the way. What does it take for a leader to develop a compelling vision capable of moving the company forward? How does he or she inspire others to successfully engage and share with that vision? And how does their involvement help a leader know their vision is on the right track?

Guest: Steven JHess, CIO, University of Colorado Health

Guest Bio: https://www.ciotalknetwork.com/contributor/steven/

More on this Episode: https://www.ciotalknetwork.com/developing-and-inspiring-a-shared-vision/

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Leading The Next Generation of Talent Apr 22, 2015

Our next generation of talent is technologically savvy, likes informality, embraces diversity, learns quickly, yet needs supervision. Their learned behavior and attitude patterns are relatively different compared to previous generations. Can traditional leadership approaches and behaviors be adopted to lead this next generation of talent, or will new approaches have to be mastered to best adhere to their skill sets and way of learning? What should change in order to harness this new generation’s tremendous potential?

Guest 1: Philip Stevens, EVP and CIO, Army and Air Force Exchange Service

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-stevens/

Guest 2: Teri Pennington, Deputy CIO, City of Austin, TX

Guest Bio: https://www.ciotalknetwork.com/contributor/teri/

More on this Episode: https://www.ciotalknetwork.com/leading-the-next-generation-of-talent/

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Managing Threats from Third Party Providers Apr 08, 2015

Most organizations today are essentially dependent on their suppliers and partners in order to deliver goods and services to their own customers. It is uncanny how frequently cyber attacks can be linked back to such partners including third party providers or affiliates. How are organizations working together with third party providers to effectively manage these threats?

Guest: Kevin Burns, Chief Information Officer, City of Miami

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-burns/

More on this Episode: https://www.ciotalknetwork.com/managing-threats-from-third-party-providers/

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Transforming Law Enforcement Through Technology Apr 01, 2015

Crime never stops, and nor does the law in bringing it to justice. But as technology gets smarter, so do criminals, and local law enforcement should think of using all available resources to keep up. And when people’s lives are at stake, those leading the charge know it’s imperative to do all we can. So what do we mean when we talk about transforming law enforcement? What fundamental changes will it take, what is that dream state in policing, and how can new technologies, including messaging, social media, mobility, robotics and even “predictive policing” concepts raising increasingly sci-fi possibilities, help us get there?

Guest 1: Bill Kehoe, CIO, King County, Washington

Guest Bio: https://www.ciotalknetwork.com/contributor/bill/

Guest 2: Greg Suhr, Chief of Police, San Francisco, CA

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-suhr/

Guest 3: Luther T. Reynolds, Assistant Chief, Montgomery County (MD) Police Department

Guest Bio: https://www.ciotalknetwork.com/contributor/luther-reynolds/

More on this Episode: https://www.ciotalknetwork.com/transforming-law-enforcement-through-technology/

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Enabling Government Health Systems Mar 25, 2015

While healthcare as an industry has made great strides in patience care and overall customer experience, state of Government supported health systems warrants serious attention. Lack of connectivity and interoperability among hospitals, rising re-entry and trauma cases related costs, inadequate reporting for securing federal funds is a partial list of issues plaguing the systems that need immediate attention. It requires cohesive effort from Government CIOs, Data Scientists, Policy Makers, and Researchers to solve this pressing problem. What is being done in this regard, challenges faced and results of related efforts?

Guest 1: Vikram Sobti, CMIO, Norwegian American Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/vikram/

Guest 2: Robert B. Steele, Commissioner, Cook County

Guest Bio: https://www.ciotalknetwork.com/contributor/robert/

More on this Episode: https://www.ciotalknetwork.com/enabling-government-health-systems/

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Go From CIO to CEO Mar 04, 2015

Today’s digital economy has positioned the IT department at the forefront of strategic growth and initiative in business, and the CIO has increasingly been exposed to business units across the board. The CIO more than anyone should be positioned to take up the helm of the CEO, yet the CIO that does is still the exception rather than the rule. As those who have taken this step will attest, knowing the business is not the same as leading it. How does the CIO acquire the skills, experience and mindset that helps them to become the complete package required of the CEO?

Guest 1: Shawn Banerji, CIO Practice, Russell Reynolds Associates, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/shawn/

Guest 2: John Thompson, EVP, Global Operations and Technology, CIO

Guest Bio: https://www.ciotalknetwork.com/contributor/john/

More on this Episode: https://www.ciotalknetwork.com/go-from-cio-to-ceo/

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Measuring IT’s MPG Feb 25, 2015

Everyone tracks the Miles Per Gallon of their car for the simple reason that they want to know how much mileage they’re getting for their money. Yet CFO’s evaluate IT spend in terms of ROI; how much value creation will it produce for the dollar? Should the question become, how much “distance” are we really getting from our IT? How do we gauge cost efficiency within IT? What tools and parameters should we utilize for this measurement, and what is the MPG rating of today’s IT model?

Guest 1: Roger Kent, Sr. Vice President & CFO, Allstate Technology & Strategic Ventures

Guest Bio: https://www.ciotalknetwork.com/contributor/roger/

Guest 2: Bob Baskerville, Chief Information Officer, Scripps Networks Interactive

Guest Bio: https://www.ciotalknetwork.com/contributor/bob/

More on this Episode: https://www.ciotalknetwork.com/measuring-its-mpg/

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Chief Integration Officer – The New CIO Feb 11, 2015

IT is no longer the monolith it once was. External business units are creating challenges for CIOs traditionally looking to put everything under one roof. But instead of fighting the battle to continually fight turf wars, how do you knit all the solutions across business units together? With the rise of the Consumerization of IT, can the CIO become the Chief Integration Officer? How would it make sense to introduce this new role as the point person to ensuring the business stays coherent and connected, and how will they navigate the many technical challenges toward making an integrated business a reality?

Guest 1: Hugh Miller, CIO, City of San Antonio, TX

Guest Bio: https://www.ciotalknetwork.com/contributor/hugh/

Guest 2: Jay Ferro, CIO, American Cancer Society

Guest Bio: https://www.ciotalknetwork.com/contributor/jay/

More on this Episode: https://www.ciotalknetwork.com/chief-integration-officer-the-new-cio/

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Making Constraints Your Ally Feb 04, 2015

Traditionally, constraints are seen as stumbling blocks or negative forces that prevent us from fulfilling our goals and desires. Can constraints be considered an ally and a powerful resource that can be effectively harnessed to achieve success?

Guest: Mark Barden, Partner, eatbigfish and Author , “A Beautiful Constraint”

Guest Bio: https://www.ciotalknetwork.com/contributor/mark/

More on this Episode: https://www.ciotalknetwork.com/making-constraints-your-ally/

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How Social Media Monitoring Can Improve Patient Care Jan 21, 2015

The goal of the Healthcare industry has been to create an overall patient experience, one that gets patients to connect with doctors, to monitor their health activity at home and to be informed about their condition and needs. One-third of Americans use social media research health conditions via social media and even make decisions on their care based on that information. How is Healthcare doing at tapping into that community via social media monitoring? How can it go beyond bolstering the brand to actually improving patient care and outcomes?

Guest 1: Christopher R. Wood, CMIO, Loyola University Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/chris/

Guest 2: Gerry Lewis, VP of IT Strategy and Business Development, Ascension Health

Guest Bio: https://www.ciotalknetwork.com/contributor/gerry/

More on this Episode: https://www.ciotalknetwork.com/how-social-media-monitoring-can-improve-patient-care/

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Is Leadership a Team Sport? Jan 07, 2015

Any truly successful leader realizes they can’t accomplish all they wish, nor did they get where they are, by doing it alone. Leaders can rally others and can create a shared vision or common goal. What’s more, they enable others to act and together overcome any roadblocks or obstacles on the path to success. But teamwork can only be sustained when a leader promotes mutual reliance in themselves and others on the team. How does a leader driving the bus manage to inspire the rest of the passengers on his or her journey?

Guest: George Surdu, Executive Vice President and Chief Technology Officer, Comerica

Guest Bio: https://www.ciotalknetwork.com/contributor/george/

More on this Episode: https://www.ciotalknetwork.com/is-leadership-a-team-sport/

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Building the All-In-One CIO Dec 10, 2014

Information Technology has never been more important to the evolution and competitiveness of business than it is now. And yet responsibilities that would now be handed over to the Chief Digital Officers and Chief Data Officers are skills and competencies CIOs now need to develop in order to remain relevant. As more technology spending is being diverted outside the traditional IT budget and toward the consumer, CIOs need to adapt their best practices of traditional process management with the more fluid demands of technology and the customer. How are CIOs juggling these many hats and working to become a CIO who does it all?

Guest: Joe Topinka, CIO, SnapAV, CIO Mentor

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-topinka/

More on this Episode: https://www.ciotalknetwork.com/building-the-all-in-one-cio/

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Healthcare Meets Hospitality Nov 26, 2014

Complete with flat screen TVs in every room, room service, a grand piano in the foyer, elegant architecture and amenities for the whole family during your stay, hospitals are beginning to look more and more like upscale hotels. Healthcare should continually strive to improve the patient experience and remove the sterile, sickly environment that has long been associated with hospitals. Should Healthcare CIOs consider looking to the innovations in the Hospitality industry, where technology and data has been utilized to predict the needs of guests and provide a completely integrated experience that feels memorable and pleasant? How have other hospitals already made their patient experiences more memorable? What can Healthcare CIOs begin implementing today in a way that makes sense for their industry’s demands?

Guest: Mitze Amoroso, CIO, ArchCare

Guest Bio: https://www.ciotalknetwork.com/contributor/mitze-amoroso/

More on this Episode: https://www.ciotalknetwork.com/healthcare-meets-hospitality/

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Enabling Real Time Analytics Nov 25, 2014

It goes without saying that the world could benefit from having real-time analytics embedded in their organizational workflow and decision making, but how are we currently approaching building or buying this capability? Innovative platforms such as in-memory computing could be an effective enabler of real-time analytics, but have these platforms been successful? If so, what would be the tenants of such a platform for it to create real value within the organization, and how far are we from adopting it? With that said, we wouldn’t want something so powerful to be seen as a privileged resource, so would it make sense to offer this as a service?

Guest: Scott Zoldi Title: VP for Transaction Analytics, FICO Analytic Science Group

For more details and related content: https://www.ciotalknetwork.com/enabling-real-time-analytics

Is There a Staffing Crisis in Healthcare IT? Nov 19, 2014

With healthcare organizations required to meet compliance standards and use specialized systems offered by software vendors, healthcare is becoming increasingly beholden to IT providers. In order to meet these demands, they require people with the talent to handle these tools, but rarely have the budget to attract or retain them. Is there a staffing crisis in healthcare IT? How will this knowledge be developed and retained internally? Considering the investment challenges and the equal shortage of clinicians from other parts of the organization, how do we work to solving this staffing shortage?

Guest: Eric Brosius, VP for Technology Services, Hudson River Healthcare

Guest Bio: https://www.ciotalknetwork.com/contributor/eric-brosius/

More on this Episode: https://www.ciotalknetwork.com/is-there-a-staffing-crisis-in-healthcare-it/

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9 to 5 Leaders Nov 12, 2014

Too often employees don’t aspire to be leaders, to find themselves in the role of inflated responsibilities, expectations, energy and time commitments. But imagine if your entire team could embrace their inner leader and think and act in a way that drove innovation, shared knowledge effectively and produced consistently high performance, all while allowing them to maintain their regular roles, hours and expectations? In practice, how well would a team of 9 to 5 leaders actually work, and could it even become a reality in the first place?

Guest: Kathleen Ryan, Author, Consultant, The Orion Partnership

Guest Bio: https://www.ciotalknetwork.com/contributor/kathleen-ryan/

More on this Episode: https://www.ciotalknetwork.com/9-to-5-leaders/

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Improving Cyber Security Awareness and Behavior Oct 29, 2014

With the rise of data breaches, CIOs and CISOs are quickly learning that internal security breaches as a result of social engineering are occurring more often than they’d like to admit. And while everyone seems to be championing best practices for Cyber Security, awareness is not the same as changing behavior. It’s our human qualities that make us most susceptible to human engineers. If a company were to take the millions they invest in security technology and begin focusing on the people side, how much of a real difference can smarter awareness make?

Guest 1: Jeffrey Wright, VP & CISO, Allstate

Guest Bio: https://www.ciotalknetwork.com/contributor/jeffrey-wright/

Guest 2: Derek Brink, Vice President, Research Fellow, IT Security and IT GRC, The Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/derek-brink/

More on this Episode: https://www.ciotalknetwork.com/improving-cyber-security-awareness-and-behavior/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Cyber Security: https://www.ciotalknetwork.com/best-talks-on-cyber-security/

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Cyber Security Readiness: Prevention vs. Response Oct 15, 2014

Consider this: A high level threat or APT has presented an aggressive and imminent threat on your organization. Depending on the company and the circumstance, you face either severe loss and theft of precious crown jewels, or the disruption and sabotage of your operations from those looking to do harm. You can either prioritize prevention and do all that’s possible to stop the attack, or you can best prepare yourself to respond and make decisions when the attack comes. On this show, we weigh both perspectives and determine which is best for your organization.

Guest: David McLeod, CISO, VF Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/david-mcleod/

More on this Episode: https://www.ciotalknetwork.com/cyber-security-readiness-prevention-vs-response/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Establishing Stronger Standards for Data Breach Protection Oct 08, 2014

Left and right, major CISOs have suffered data breaches despite undergoing best practices for security protection. Threats keep surfacing, and there’s no such thing as “perfect security”. Where should organizations rethink security standards and better assess the risks at hand? Understanding those threats starts at putting higher standards in place, but what would a reasonable set of standards entail? Could they be enforced, will they be adopted, and what added cost and impact would meeting these standards put on organizations and their consumers?

Guest 1: Alan Levine, Global CISO , Alcoa Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/alan-levine/

Guest 2: Phil Agcaoili, CISO, Elavon

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-agcaoili/

More on this Episode: https://www.ciotalknetwork.com/private-establishing-stronger-standards-for-data-breach-protection/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Is In – Memory Computing Ready For The Mainstream? Oct 06, 2014

As In-Memory computing has grown in the minds of practitioners along with solution offerings from major players, analysts have been keeping a watchful eye on this emerging technology. And while the idea itself is not radically new, there's debate now as to whether or not in-memory is ready for the mainstream. We sit down with someone reading the tea leaves to assess In-Memory's level of adoption, its innovations and use cases, its pitfalls and how it is likely to evolve.

Guest: Massimo Pezzini Title: VP and Fellow, Gartner

For more details and related content: https://www.ciotalknetwork.com/is-in-memory-computing-ready-for-the-mainstream

Addressing Employee Burnout in IT Sep 24, 2014

Employee burnout is when your workers lose both the motivation and the incentive to finish their work and achieve desired results. Today’s IT departments are particularly under pressure, being pulled by numerous stakeholders at any given time and meet pressing business demands. Employees need time to better rejuvenate, communicate and innovate, and the crux is on leaders to build an environment for workers to add more value. So in stepping back from our always-on culture, what are the warning signs of employee burnout that leaders should be aware of, what are the factors that place this pressure on their heads, and how can companies demonstrate they care for employees by putting an environment in place to prevent it?

Guest: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/addressing-employee-burnout-in-it/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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The Rise of Fog Computing Sep 17, 2014

Cloud Computing has introduced transformative possibilities into IT departments around the globe, and increasingly the push is being made such that every company eventually stores all of their data on the cloud rather than their own data center. But for companies who face bandwidth issues and have trouble easily retrieving that data, it’s clear cloud has its limitations. Fog Computing may be the alternative for those who don’t wish to go 100 percent into Cloud. Fog Computing, or Edge Computing, involves when data exists on personal devices at the edge of the Internet such that it can more quickly be accessed. Will “The Fog” be a viable partner to the Cloud, and why is it being considered a critical component to enabling The Internet of Things?

Guest: John Baekelmans, CTO, Cisco Internet of Everything Solutions Group

Guest Bio: https://www.ciotalknetwork.com/contributor/john-baekelmans/

More on this Episode: https://www.ciotalknetwork.com/the-rise-of-fog-computing/

More on IoT: https://www.ciotalknetwork.com/topics/iot/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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Teaching Workplace Relationship Building Sep 10, 2014

Parents teach their kids how to get along with others, and they enable them to build meaningful relationships for the rest of their lives. But the education shouldn’t stop upon entering the workplace. There’s a big difference between getting along and forming strong relationships with your peers, and although leaders preach about positive work environments, do organizations care to develop the relationship building skills employees need to do important work? How can companies get at the “softer side” of organizational development and ensure their workers’ time there is meaningful?

Guest 1: Michelle Reina, Co-Founder and CEO, Author, Reina Trust Building Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/michelle-rteina/

Guest 2: Warren Kudman, Former CIO, Sealed Air Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/warren-kudman/

More on this Episode: https://www.ciotalknetwork.com/teaching-workplace-relationship-building/

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Can Predictive Analytics Boost Graduation Rates? Sep 03, 2014

Higher education is in the business of bringing students to their school and ensuring they get a degree. But graduation rates are suffering across the country, with one in three students never finishing college and over half of students finishing college in six years rather than the traditional four. Predictive Analytics could be applied to identify who is likely to fail and help them on their journey before they begin drifting. But just how are the insights generated being applied to help students succeed? And does Predictive Analytics stand to be the next big wave on campus or is taking on this weight just a part of the Freshman 15?

Guest 1: Ellen Wagner, Co-Founder, Chief Research and Strategy Officer, PAR (Predictive Analytics Reporting) Framework,

Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-wagner/

Guest 2: Ashutosh Nandeshwar, Director, Advancement Information Systems & Analytics, California Institute of Technology

Guest Bio: https://www.ciotalknetwork.com/contributor/ashutosh-nandeshwar/

More on this Episode: https://www.ciotalknetwork.com/can-predictive-analytics-boost-graduation-rates/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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How to Build an IT Security Team Aug 27, 2014

As threats from APTs and other attackers continue to rapidly morph, the CISO faces an uphill battle of getting his or her team up to speed on the dangers that face an organization. The traditional model of waiting for a breach and then reacting has changed to be preemptive and preventative, and with that comes a score of new skills and strategies the CISO must develop among his or her team. What challenges are CISOs facing in this regard, and how can they address them? Where can they look for help, talent and added resources?

Guest: Adam Rice, CISO, ATK

Guest Bio: https://www.ciotalknetwork.com/contributor/adam-rice/

More on this Episode: https://www.ciotalknetwork.com/how-to-build-an-it-security-team/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Effectively Managing ‘End of Life’ Transitions Aug 20, 2014

Whether it’s hardware, software or a toaster, planning for when a product should go through End of Life can be a risky and grueling journey if not handled properly. From when to announce a product’s EOL to addressing existing customer needs and wrangling the decisions and needs of supply chain, marketing or even PR, a product’s EOL demands a lot of moving parts. The way a CIO handles this transition could be expensive and risk a company’s goodwill. What are some of the biggest challenges organizations are facing with EOL transitions, and how can they make it a cost effective process?

Guest: Bill Chapman, VP of IT, Arrow Electronics

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-chapman/

More on this Episode: https://www.ciotalknetwork.com/effectively-managing-end-of-life-transitions/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

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How to Make Predictive Analytics Effective Aug 13, 2014

Predictive Analytics has been used for some time in exploiting patterns among data, and Big Data has now removed the limits on what can be analyzed. But there’s a difference between prediction and persuasion. If Predictive Analytics can’t lead to something actionable on a business level, what good are they? So how can we define what makes Predictive Analytics effective, persuasive to business leaders and capable of helping the business achieve a positive ROI?

Guest 1: Eric Siegel, Founder, Author, “Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die”, Predictive Analytics World

Guest Bio: https://www.ciotalknetwork.com/contributor/eric-siegel/

Guest 2: Jack Levis, Senior Director of Process Management, UPS

Guest Bio: https://www.ciotalknetwork.com/contributor/jack-levis/

More on this Episode: https://www.ciotalknetwork.com/how-to-make-predictive-analytics-effective/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Is a Leader’s Time Limitless? Aug 06, 2014

In an always-on world, the demands heaped on today’s leaders make it seem like their time is unlimited. But a leader’s time is finite, and too often leaders get frustrated by constantly needing to put out fires, get backlogged on email, rally the troops or devote their attention to external stakeholders. Most executives stuck in one rut or the other fail to balance their time and priorities, and long term strategic goals and projects fall by the wayside. How does the satisfied executive spend their time, and how can leaders disrupt the organizational roots that lead to a lack of respect for time and structure?

Guest: John Baldoni, Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership, None

Guest Bio: https://www.ciotalknetwork.com/contributor/john-baldoni/

More on this Episode: https://www.ciotalknetwork.com/is-a-leaders-time-limitless/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Rethinking the CIO – CEO relationship Aug 03, 2014

The CIO’s role has morphed from technology manager to strategic leader who has critical inputs related to what the organization offers to the customers and how it adapt to the changing marketplace. This warrants a CIO to work as a peer to the CEO so they become a cohesive unit instead of just sharing a reporting relationship. Are organizations rethinking CIO-CEO relationship in their respective best interests?

Guest 1: Melvin Kirk, Senior Vice President and Chief Information Officer, Ryder System

Guest Bio: https://www.ciotalknetwork.com/contributor/melvin-kirk/

Guest 2: Bob Toupin, Chief Information Officer, BlueLinx Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-toupin/

More on this Episode: https://www.ciotalknetwork.com/rethinking-the-cio-ceo-relationship/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The Bright Future of a CIO & CFO Partnership Jul 30, 2014

There will come a day when the CIO and the CFO can work together as true partners and allies. It will be when CFOs will see IT as more than just a cost center and the CIO will be able to prove IT’s value in a way the CFO can understand. Someday they will both speak the same language. For now there is work to be done and in some places a rivalry to overcome. Are CIOs and CFOs doing all they can to enable the success of the other? How can they align their risk priorities, simplify processes and reduce costs so that everyone is happy?

Guest 1: Randy Gaboriault, CIO, Christiana Care Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/randy-gaboriault/

Guest 2: Tom Corrigan, SVP Finance and CFO, Christiana Care Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-corrigan/

More on this Episode: https://www.ciotalknetwork.com/the-bright-future-of-a-cio-cfo-partnership/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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IT Employee Retention in the New Normal Jul 23, 2014

With a younger generation rising in the workplace, technology replacing more and more roles and new technology and data centric strategies demanding new skills that are short in supply, 2014 could be the year of the employee. Recruitment and retention will require new strategies and investments in this new normal. So how will HR be redefined? How will organizations begin taking career development seriously? How will we rewrite the traditional rules of acquisition and retention to win the war for talent?

Guest 1: John J. Higginson, CTO, Wheels Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/john-higginson/

Guest 2: Josh Bersin, Principal and Founder, Bersin by Deloitte

Guest Bio: https://www.ciotalknetwork.com/contributor/josh-bersin/

Guest 3: Steve Safier, Chief Transformation and Human Resources Officer, Panasonic North America

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-safier/

More on this Episode: https://www.ciotalknetwork.com/it-employee-retention-in-the-new-normal/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Making The Most of The Manufacturing Value Chain Jul 21, 2014

The potential of the Internet of Things in the Manufacturing industry suggests that as machines and processes begin to govern themselves, every step of a product’s journey will be interconnected. No longer is manufacturing confined to the traditional production process of raw materials to the finished good. Every step from the research and development, production, route to market, consumption and disposal of a product can and will produce data and insight in real time. Can this allow manufacturing to become an industry of innovation and profit? How are organizations envisioning making the most of this possibility, and in what all ways do they have planned?

Guest 1: Jim Davis Title: Vice Provost IT & Chief Academic Technology Officer, UCLA

Guest 2: Jim Wetzel Title: Technical Director, Platform Center of Excellence, General Mills

For more details and related content: https://www.ciotalknetwork.com/making-the-most-of-the-manufacturing-value-chain

Leading ‘Startup Magic’ Back to The Enterprise Jul 16, 2014

There’s nothing like the speed, strategic alignment and employee engagement and vision that strong start-ups have. Each has a certain magic that simply vanishes in a large, multi-department environment. Many leaders know the feeling of struggling to bring that magic back, but how can they without the same intimate, one-on-one conversations and close knit environment a startup allows? Just how can leadership eliminate the sterile, remote and distributed communication of the enterprise and find that lost spark?

Guest: Alan Berson, Learning Director Executive Education and founder of Leadership Conversation LLC, Wharton

Guest Bio: https://www.ciotalknetwork.com/contributor/alan-berson/

More on this Episode: https://www.ciotalknetwork.com/leading-startup-magic-back-to-the-enterprise/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Big Data Ethics: Privacy, Risks and Principles Jul 09, 2014

Big Data may be a dying buzzword, but the act of collecting and analyzing data to create new value and insights is here to stay. As data analysis practices get more sophisticated and companies are collecting, even more, data about their customers, business leaders, and decision makers calling the shots on how a company uses that data must start to weigh the moral and ethical implications associated with all that is collected and acted upon. Now is the time to define words, risks, and standards for which practices are serving the consumer and which are plain creepy. So how can leaders re-evaluate their company transparency and values as it pertains to Big Data? What universal principles can we set in stone to make data collection a morally sound endeavor?

Guest: Frank Buytendijk, Author, Research VP, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/frank/

Guest 2: Kord Davis, Author, Co-Founder, Design+Strategy Forum

Guest Bio: https://www.ciotalknetwork.com/contributor/kord-davis/

More on this Episode: https://www.ciotalknetwork.com/big-data-ethics-privacy-risks-and-principles/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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The Chief Digital Officer’s First 12 Months Jun 25, 2014

The hiring of Chief Digital Officers has doubled every year since 2005. The CDO role is here to stay, and it is their job to put the customer first by being focused on strategy and execution, by never being afraid of failure and being able to recruit and retain talent that will get their enterprise and C-suite thinking digitally. If the new CDO wants to show business how they can get to the next level of growth and innovation through digital channels, how can he or she immediately come into the role and make an impact? What should be their primary responsibilities and goals in the first year on the job?

Guest: Tricia Blair, SVP, Chief Digital Officer and Head of Enterprise IT Services, Lincoln Financial Group

Guest Bio: https://www.ciotalknetwork.com/contributor/tricia-blair/

More on this Episode: https://www.ciotalknetwork.com/the-chief-digital-officers-first-12-months/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Putting Together The Pieces of an Organization Jun 18, 2014

An organization is like a puzzle, with each person a piece that fits snugly to make up the whole. It doesn’t work the other way around, and you can’t fit a round peg into a square hole. In order to achieve the greatest value and success from a team, an organization should help individuals identify what they’re really meant to do and how best they can excel in that area. The best leaders know how to apply those unique attributes to the universal goals that will help a company thrive. So what’s the road map to help an individual lead their own path and find within an organization’s puzzle just where they belong?

Guest: Carolyn Parnell, CIO and Commissioner of IT Services, State of Minnesota

Guest Bio: https://www.ciotalknetwork.com/contributor/carolyn-parnell/

More on this Episode: https://www.ciotalknetwork.com/putting-together-the-pieces-of-an-organization/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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The Sixth Sense of Leadership Jun 11, 2014

A successful leader needs to offer direction and vision that goes beyond what is said and what is needed among the team. A leader must know a team’s wants and needs before they do. He or she must know when to prod, when to coax and when to do nothing at all. A leader needs that Sixth Sense to help their team succeed. So just how do you tap into and hone that sense?

Guest: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/the-sixth-sense-of-leadership/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Why IT Should Move at Two Speeds Jun 04, 2014

A mountain bike decked out with gears is built to travel up rocky, uneven climbs as well as slick, paved downhills. But an IT department focused on gathering requirements only has one speed, and for many groups that’s way too slow. Two-Speed IT is built on the mindset that IT can move swiftly when needed to innovate and quickly implement projects that otherwise might go “rogue,” but also maintain the low gear necessary to mitigate risk associated with business-critical IT operations. How can CIOs build a new ride to handle the many peaks, slopes and valleys of the IT environment?

Guest 1: Gavin Nichols, VP of Strategy/EA/R&D Innovation IT, Quintiles

Guest Bio: https://www.ciotalknetwork.com/contributor/gavin-nichols/

Guest 2: Richard Thomas, CIO and Global Head Technology Solutions, Quintiles

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-thomas/

More on this Episode: https://www.ciotalknetwork.com/why-it-should-move-at-two-speeds/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Can Bosch Deliver An IoT Enabled Manufacturing Transformation? Jun 02, 2014

In the industry of the future, software-based system and service platforms – such as the one supplied by Bosch Software Innovations – will play a large role. They will enable the real and virtual worlds to be connected and therefore enable communication between objects. Manufacturers have the potential to create predictable, seamless processes to reduce the costs associated with manufacturing operations. They have the possibility of adding new revenue streams and service opportunities. They can even soon craft entirely smart enterprises. It's all promised by The Internet of Things, and Bosch hopes to be at the center. But how does Bosch hope to support the manufacturing space to leverage IT to the fullest and see the complete value behind connected manufacturing? We speak with Bosch Software Innovations' Chief Technology Officer and Managing Director to find out.

Guest 1: Matthew Jennings Title: Managing Director, Bosch Software Innovations Americas

Guest 2: Troy Foster Title: Chief Technology Officer, Bosch Software Innovations Americas

For more details and related content: https://www.ciotalknetwork.com/can-bosch-deliver-an-iot-enabled-manufacturing-transformation

Can SAP HANA Hold Up To Scrutiny? May 28, 2014

SAP HANA can help you dramatically accelerate analytics, business processes, predictive analysis, and sentiment data processing – all on a single in-memory computing platform. In-memory computing is attaining a lot of hype as a new solution for organizations looking to become more agile, and SAP has been banking on their product HANA to become the new foundation of this movement. But the practical CIO will have reason to question the speed and the economics of SAP’s suite of tools in comparison to other platforms, as well as the entire in-memory database on which it is built. We ask SAP’s CTO if HANA can really hold up to such scrutiny.

Guest 1: Jeffrey Word Title: VP of Product Strategy for Databases and Technology, SAP

Guest 2: Dr. Chris Nokkentved Title: Chief Technology Officer, HP Enterprise Application Services

For more details and related content: https://www.ciotalknetwork.com/can-sap-hana-hold-up-to-scrutiny

How Will 3-D Printing Impact The Enterprise? May 28, 2014

Back in 1999, Napster put the music industry into the Wild West. With absolutely no regard or rules for intellectual property, music companies have had to find a way over the last decade to deal with the new technology possibilities. Today, 3-D Printing presents similar disruptive threats, but could it also be an opportunity for enterprise IT? How can 3-D Printing be leveraged to directly or indirectly support other products or lines of business? How will it make an impact on finances, operations and people, and could IT have an opportunity to lead the charge?

Guest 1: Gonzalo Martinez, Director of Strategic Research in the Office of the CTO, Autodesk

Guest Bio: https://www.ciotalknetwork.com/contributor/gonzalo-martinez/

Guest 2: Greg Morris, Strategy and Business Development Lead Former CEO , Additive Technologies, GE Aviation, Morris Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-morris/

More on this Episode: https://www.ciotalknetwork.com/how-will-3-d-printing-impact-the-enterprise/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Putting Employees First May 14, 2014

Employees should have the courage and the privilege to live and work not in the way others expect of them but in a way that’s true to themselves. This is an idealistic vision across most organizations, but it’s not out of the question. Everyone should be able to achieve a healthy balance of success, satisfaction and happiness in their life and work, but do most organizations just give that notion lip service? What can leaders do to build an organization where employees come first? How do you ingrain respect of a person’s priorities in the way an organization functions and creates value?

Guest 1: Jeff Brzycki, CIO, Autodesk

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-brzycki/

Guest 2: Vineet Nayar, Former CEO, Author, HCL Technologies, Founder of the Sampark Foundation

Guest Bio: https://www.ciotalknetwork.com/contributor/nineet-nayar/

More on this Episode: https://www.ciotalknetwork.com/putting-employees-first/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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What The Internet Of Things Means For Manufacturing May 08, 2014

The Internet of Things (IoT) is gaining plenty of hype as a game-changing way of thinking for every industry. Those in the manufacturing space view it as a revolution, offering significant improvements to manufacturing processes as a way of making productions more efficient, agile and flexible. But is this all for real? Manufacturing business leaders will want to know which business applications within IoT are having the most impact and find the proof points that these applications can deliver on the value they promise. So to what extent are manufacturing organizations adopting these solutions and approaches, how have they been able to handle added complexity, where are they finding ROI, and is this new paradigm currently feasible and cost effective for most industry players?

Guest: Simon Jacobson Title: Research VP, Gartner

For more details and related content: https://www.ciotalknetwork.com/what-the-internet-of-things-means-for-manufacturing

Why Business Leaders Should Embrace Social Media Apr 30, 2014

Social media hasn’t just empowered today’s kids; it has enabled business leaders to more effectively communicate, think strategically and facilitate an agile, responsive organization. But many leaders still harbor perceived fears of security risks if not the danger of losing their jobs. Others just don’t think they have the time or the need. What needs to change in order for business leaders to be able to become a true social media maven and deliver what is expected of them?

Guest 1: Claudia Keith, Chief Communications Officer, City of Palo Alto, CA

Guest Bio: https://www.ciotalknetwork.com/contributor/claudia-keith/

Guest 2: Dr. Jonathan Reichental, Chief Information Officer, City of Palo Alto

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-reichental/

More on this Episode: https://www.ciotalknetwork.com/why-business-leaders-should-embrace-social-media/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Enabling ‘Big Intelligence’ Against APTs Apr 16, 2014

As the threats of APTs deepen and become increasingly difficult to prevent or detect in a timely fashion, CISOs are rethinking the approach to security, pooling their efforts and information to attain better intelligence on how to respond quickly and appropriately to mitigate damage. What we’re seeing is Big Data transforming into “Big Intelligence” in the security space, with CISOs aiming toward a shared information network by utilizing Big Data and the combined information of those fighting the good fight. So how can we enable such a “Big Intelligence” network, how can CISOs derive actionable intelligence from it, and how will it help us get a step ahead of the bad guys?

Guest 1: Dr. Roger R. Schell, Professor, USC/ISI, University of Southern California

Guest Bio: https://www.ciotalknetwork.com/contributor/roger-schell/

Guest 2: Roy Mellinger, VP and CISO, Wellpoint

Guest Bio: https://www.ciotalknetwork.com/contributor/roy-mellinger/

More on this Episode: https://www.ciotalknetwork.com/enabling-big-intelligence-against-apts/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Feeding Innovation Through Lean IT: A Case Study Apr 09, 2014

The expectation of IT and the CIO has risen to the point that innovation and finding value outside of operations is a necessity. IT can no longer just allow projects to keep running, but in many cases, working on new ideas to improve simply doesn’t fit the resource plan. But what if through Lean Manufacturing inspired principles, IT was able to gain some head room to invest in innovation within IT and the rest of the business? This was the idea at Steelcase, where focusing on continuous improvement meant getting the entire IT organization to adopt the vocabulary of the factory floor. So how did Steelcase’s IT create strategies to achieve those breakthrough improvements?

Guest 1: Bob Krestakos, VP, CIO & Americas Operations, Steelcase Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-krestakos/

Guest 2: Robert Hendriksen, Plant Manager, Kentwood West, Steelcase

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-hendriksen/

More on this Episode: https://www.ciotalknetwork.com/feeding-innovation-through-lean-it-a-case-study/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The Year of the Chief Digital Officer Apr 02, 2014

The word “digital” has expanded its definition to touch not just the Internet but mobile, social and local platforms, and the expectation is that digital business strategies must include everything digital. Who will be the agent of change in charge of the entire online business unit? Enter the Chief Digital Officer. Has the need for this role grown out of the conflict between the CIO and CMO? Is it possible these two roles will evolve and be impacted drastically before the year is up? And with such broad needs, what all should fall under the “digital” purview? How will companies successfully combine all of their digital, business, marketing and technology needs?

Guest 1: David.mathison, Founder, CDO Club, Curator, CDO Summit

Guest Bio: https://www.ciotalknetwork.com/contributor/david-mathison/

Guest 2: Sergio Corbo, Former CMO, GE Energy Management Industrial Solutions

Guest Bio: https://www.ciotalknetwork.com/contributor/sergio-corbo/

More on this Episode: https://www.ciotalknetwork.com/the-year-of-the-chief-digital-officer/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Building an Emotionally Intelligent IT Team Mar 26, 2014

Much of a person’s emotional intelligence is built on their individual endeavors of self-awareness, self-assessment and self-regulation. The strongest leaders demonstrate, and are expected to contain strong emotional intelligence, but it’s less of an expectation of a leader’s team, and that leader’s behavior doesn’t necessarily trickle down. How can a leader instill a culture of “social competence” such that your team can strengthen communication, avoid conflict and engage in healthy support and collaboration? How can we make emotional intelligence part of the internal DNA?

Guest: Scott Berkey, Managing Director Former CIO, Full Peak LLC

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-berkey/

More on this Episode: https://www.ciotalknetwork.com/building-an-emotionally-intelligent-it-team/

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Where’s the “Wow” in Hospitality? Mar 19, 2014

The goal of any successful hotel, casino or theme park shouldn’t just be to provide their guests with a good time but to truly wow them, helping to improve guest loyalty and anticipate services before the guests know what they even need. The insights attained from Big Data and the visions behind the Internet of Things have the potential to provide visitors with an entirely personalized experience that unifies all components of their stay. So how do you go beyond mobile apps and build a travel, recreational experience that integrates all parts of the value chain and keeps guests coming back for more?

Guest 1: Michael Israel, Senior Vice President and CIO, Six Flags

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-israel/

Guest 2: Morgan Geddie, Associate Dean, Department Chair and Professor, Recreation, Hospitality and Parks Management Department, California State University Chico

Guest Bio: https://www.ciotalknetwork.com/contributor/morgan-geddie/

More on this Episode: https://www.ciotalknetwork.com/wheres-the-wow-in-hospitality/

More on IoT: https://www.ciotalknetwork.com/topics/iot/

More on Big Data: https://www.ciotalknetwork.com/Topics/big-data/

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The Road to Enabling Growth Mar 12, 2014

Growth is a leading priority for many C-Suites, and yet many companies still struggle to make an impact. We all want market expansion, an enriching customer experience, the capability to predict consumer behavior and create flexible business models while minimizing the effect of such a volatile external environment. But what does it take to identify these opportunities for growth? What is preventing organizations from developing practical strategies and constructing support processes and systems in order to achieve their growth objectives?

Guest 1: Jay Ferro, CIO, American Cancer Society

Guest Bio: https://www.ciotalknetwork.com/contributor/jay/

Guest 2: Mark Shaver, VP & CIO, Joy Global

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-shaver/

More on this Episode: https://www.ciotalknetwork.com/the-road-to-enabling-growth/

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Streamlining Healthcare Data Retention and Integration Mar 12, 2014

Healthcare providers continue to face a wave of information required to maintain regulatory compliance, all while IT workers struggle to lower costs and utilize data to create a more patient-centric approach. But as regulations become more stringent and as standards are either lacking or vary across sources, both data retention and integration become major pain points of frustration, confusion and an ultimate drain on resources. What can the healthcare industry do to streamline the methods of retaining and integrating data and provide more opportunities for innovation?

Guest: Elizabeth King, CIO, White Plains Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/elizabeth-king/

More on this Episode: https://www.ciotalknetwork.com/streamlining-healthcare-data-retention-and-integration/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

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How Strong is Your IT’s Brand? Mar 05, 2014

What does it take to build a strong brand? It has to provide consistency, convenience, quality and overall value. A strong brand is one that people can trust. Some departments have been successful in maintaining a consistent presence with business and their end users, but how strong is IT’s brand today? Is IT doing what it takes to listen, to deliver, to be visible and to be seen as a catalyst of real change and innovation? For those groups who have mastered this experience, how have they been able to do so consistently, and what’s preventing others from following their lead?

Guest 1: Atti Riazi, Assistant Secretary-General & Chief Information Technology Officer, United Nations

Guest Bio: https://www.ciotalknetwork.com/contributor/atti-riazi/

Guest 2: Chandra Dhandapani, SVP and Divisional CIO, Capital One Financial Services Division

Guest Bio: https://www.ciotalknetwork.com/contributor/chandra-dhandapani/

More on this Episode: https://www.ciotalknetwork.com/how-strong-is-your-its-brand/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Do you have the chops to be a Change Leader? Feb 26, 2014

You can’t keep doing the same thing and expect a different result, and it’s a hard fact that organizations are specifically designed such that they receive consistent results. But if the organization wants change, it requires a change leader who has what it takes to enable a transformation in the internal culture, earn strong executive sponsorship, restructure their organization and better align their workforce. What does it take for a leader to enable change in a dynamic age of upheaval, innovation and disruption?

Guest: Dr. John Kotter, Head of Research, Konosuke Matsushita Professor of Leadership, Emeritus, Kotter International, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/john-kotter/

More on this Episode: https://www.ciotalknetwork.com/do-you-have-the-chops-to-be-a-change-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Could Global Connectivity Transform the World’s Economy? Feb 19, 2014

Over five billion people, nearly two thirds of the world’s population, are without Internet access. Attempts to bridge the gap of this Digital Divide have struggled due to poor infrastructure and an inability to generate greater commerce or quality of life. But new innovations with mobility have made it such that people can receive 3G connectivity in places without electricity. So can global Internet connectivity have the necessary gradual impact on a region’s economy and living conditions in order to see a significant change? How are governments, the commercial sector and non-profits joining hands to contribute to this cause, and how can working on this help solve the impoverished world’s other priorities?

Guest 1: Dr. Jon Gant, Director of the Center for Digital Inclusion, Professor, Graduate School of Library and Information Science at the University of Illinois

Guest Bio: https://www.ciotalknetwork.com/contributor/jon-gant/

Guest 2: John Windhausen Jr., Executive Director, Health & Libraries Broadband Coalition

Guest Bio: https://www.ciotalknetwork.com/contributor/john-windhausen/

More on this Episode: https://www.ciotalknetwork.com/could-global-connectivity-transform-the-worlds-economy/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Back to Basics: Leading Like a Kid Feb 12, 2014

Kids say the darnedest things. If you took your son or daughter into your office, what questions might they ask? They would ask the simplest questions about why you do what you do, what each tool does and how you go about each process. Would you have good answers for him or her? We often don’t stop to ask the fundamental questions that would challenge the status quo. We’re too focused on the strategy and the visionary end goal to ask the basics first or to find the waste in what we’re doing. So what would it take to build leaders and an entire organization that thought this way?

Guest 1: Bob Baskerville, Chief Information Officer, Scripps Networks Interactive

Guest Bio: https://www.ciotalknetwork.com/contributor/bob/

Guest 2: Kathy Edwards, Senior Lecturer Department of Management, University of Texas, McCombs Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/kathy-edwards/

More on this Episode: https://www.ciotalknetwork.com/back-to-basics-leading-like-a-kid/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Cloud Enabled Security Feb 06, 2014

Traditionally, cloud has been seen as having major security vulnerabilities. Is it now possible to ensure that corporate and customer data is protected when used over public and private cloud services? What new security policies and architectures actually take advantage of cloud delivery in order to increase the levels of security?

Guest: Larry Biagini Title: Chief Technology and Security Officer, GE

For more details and related content: https://www.ciotalknetwork.com/cloud-enabled-security

Is your IT Team and Budget a Victim of Process Over-Engineering? Feb 05, 2014

When IT teams try to rationalize which project to invest in, where to appropriately allocate IT spend and how to respond as business constantly changes, the process put in place is often over-engineered. We see the budget utilized ineffectively and unnecessary delays as we try to standardize everything to find a compromise where both business and staff are happy. It results in the team getting focused on how to execute that process rather than determine how to achieve the right outcome. How do we learn to minimize and prevent becoming a victim of the process?

Guest 1: Debbie Simkins, Associate Vice President, Office of the CIO, Molina Healthcare, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/debbie-simkins/

Guest 2: James H. Sills, Cabinet Secretary and Chief Information Officer, State of Delaware

Guest Bio: https://www.ciotalknetwork.com/contributor/james-sills/

More on this Episode: https://www.ciotalknetwork.com/is-your-it-team-and-budget-a-victim-of-process-over-engineering/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Leading by Taking a Step Back Jan 29, 2014

We aspire to do more, dream more, learn more, and become more, and for better or worse, the traditional wisdom has been that we need to accomplish more in order to get more. But for many, experience, trial and error says differently. We pile on more projects, goals and objectives and lose sight of the one unifying vision that defines us as a company and as leaders. So how can leaders learn to step back and only move forward by putting one foot in front of the other at a time? How do we avoid becoming task managers and get back to being leaders? When everyone is “leaning in” to get ahead, does it make sense to “lean out” for a change?

Guest 1: Teresa Shuchart, Deputy Chief Information Officer, The Commonwealth of Pennsylvania

Guest Bio: https://www.ciotalknetwork.com/contributor/teresa-shuchart/

Guest 2: William G. Halnon, Senior Vice President & Chief Information Officer, Republic Services Inc

Guest Bio: https://www.ciotalknetwork.com/contributor/william-halnon/

More on this Episode: https://www.ciotalknetwork.com/leading-by-taking-a-step-back/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Building Confidence in Your Team Jan 22, 2014

Part of a CIO’s job is to instill confidence in your team that you’ve got everyone’s back. Demonstrating that you know what’s important to your team and to your business can go a long way toward building productivity, connectivity and a willingness to ascend and grow within the organization. But a leader can’t make someone confident, only help people find their confidence. What are the principles to investing in your employees? How do you build that platform of risk-taking and opportunity for your team to stand on?

Guest 1: Becky Blalock, Former SVP & CIO, Author, Southern Company

Guest Bio: https://www.ciotalknetwork.com/contributor/becky-blalock/

Guest 2: Brenda Decker, Chief Information Officer, State of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/brenda-decker/

More on this Episode: https://www.ciotalknetwork.com/building-confidence-in-your-team/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Leveraging Cloud To Invite Big Data And Mobility Jan 17, 2014

Cloud Computing, Big Data and mobility arguably share similar intrinsic features such as distribution, and geographical dispersion. How can you utilize these common intrinsic features to invite Big Data and mobility into your organization, leveraging an existing cloud infrastructure, at a low risk, low cost and with high resilience to meet changing business demand?

Guest: Wayne Shurts Title: Executive Vice President & Chief Technology Officer, Sysco

For more details and related content: https://www.ciotalknetwork.com/leveraging-cloud-to-invite-big-data-and-mobility

How to Get More Women in IT Jan 08, 2014

We want to be able to promote gender equality within IT just as the world has done so within other industries. Numbers suggest that fewer women entering into science, technology, engineering or math fields that might lead to a leadership role in technology. So it remains important that we identify the state of women in IT and business, what’s causing the disparity between men and women and how we get to an ultimately level playing field. How are organizations prioritizing the recruitment and education of women in the technology field? How are existing leaders making the case that a role in IT can help women to achieve their wants, needs and dreams?

Guest 1: Fawn Germer, Global Leadership Speaker, Author and Women’s Leadership Expert, Bestselling Oprah

Guest Bio: https://www.ciotalknetwork.com/contributor/fawn-germer/

Guest 2: Janet Sherlock, Chief Information Officer, Carter’s, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/janet-sherlock/

More on this Episode: https://www.ciotalknetwork.com/how-to-get-more-women-in-it/

More on Staffing; https://www.ciotalknetwork.com/topics/staffing/

More on Leadership: chttps://www.ciotalknetwork.com/topics/staffing/

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A Day in the Life of a Leader Dec 18, 2013

A leader isn’t born in a day but in a lifetime. A leader needs to grow and refine their craft and their influence day in and day out. So let’s take a deep look at everything it takes to make sure a leader is maximizing their potential and developing in the right way. What kind of qualities do we see on display? How do they build their reputation and respect among their team over time? How does a great leader keep that process from breaking down?

Guest: Jon Walton, Chief Information Officer, County of San Mateo, CA

Guest Bio: https://www.ciotalknetwork.com/contributor/jon/

More on this Episode: https://www.ciotalknetwork.com/a-day-in-the-life-of-a-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Building The Workplace for Gen-Y Dec 11, 2013

For as much as the current generation loves to bash the 20-somethings entering into the workforce and assign clichés about their demeanor and work ethic, the reality is that this group will one day be the industry leaders and is currently among the group leading the charge of a digital revolution. So rather than thinking about what management practices will work best for “them” how can the current generation help pave the way for the future? If the value in the workplace to millennials is a better corporate environment, a reinvented virtual enterprise, BYOD policies and more flexibility on the whole, how are we modernizing to meet those expectations?

Guest 1: Greg Schwartz, Chief Information Officer and SVP Information Technology, USAA

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-schwartz/

Guest 2: Heather Hernandez, Senior Research Engineer, USAA

Guest Bio: https://www.ciotalknetwork.com/contributor/heather-hernandez/

Guest 3: Ryan O’Leary, IT Technical Director, USAA

Guest Bio: https://www.ciotalknetwork.com/contributor/ryan-leary/

More on this Episode: https://www.ciotalknetwork.com/building-the-workplace-for-gen-y/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Cloud Suitability and Transformation Dec 06, 2013

In planning your application and infrastructure environment, an essential step is to determine their cloud suitability. How do you go about determining that? Since each application and infrastructure element may have its unique provisioning needs, how do you transform or modernize these elements to run on one cloud foundation? Can you plan all this upfront or have to play it by ear as you unearth the intricacies?

Guest: George Surdu Title: Executive Vice President and Chief Technology Officer, Comerica

For more details and related content: https://www.ciotalknetwork.com/cloud-suitability-and-transformation

Developing a Big Data Workforce Dec 04, 2013

Big Data has exploded as a field, and with it will come a massive flux of new openings within IT organizations. Half the battle is finding the right talent when to some extent these jobs and these skills don’t even exist yet, but an equal challenge is in defining the various Big Data roles for your organization and industry given the broad variety of skills and competencies that maintaining Big Data will require. How exactly does a Big Data job differ from something related to “analytics,” “statistics” or a “data scientist?” What approaches on the whole will help integrate Big Data hiring into regular IT staffing duties?

Guest 1: Dr. Phil Shelley, Former CTO, Sears Holding

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-shelley/

Guest 2: Doug Henschen, Executive Editor, InformationWeek

Guest Bio: https://www.ciotalknetwork.com/contributor/doug-henschen/

More on this Episode: https://www.ciotalknetwork.com/developing-a-big-data-workforce/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Philanthropy and Technology Changing The World Nov 27, 2013

Philanthropic organizations across the globe all have a single goal; we want to work together to make the world a better place. The cause could be ending world hunger, poverty, disease or lack of education, but the intention is the same. The trouble lies in organizing all of those different parties who can help contribute money, resources and services onto that one unified vision. So how are NGOs starting to think like businesses in order to compete, deliver expectations and quantifiable change such that they can see a difference? How is new technology helping to produce more transparency, agility and information sharing toward this end goal?

Guest: William A. Brindley, Former Chief Executive Officer, Special Advisor in the Social Sector, NetHope

Guest Bio: https://www.ciotalknetwork.com/contributor/william-brindley/

More on this Episode: https://www.ciotalknetwork.com/philanthropy-and-technology-changing-the-world/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Managing Security from The Inside Out Nov 20, 2013

Threats to your enterprise have as much chance to come from around the globe as they do across the hall. This much is obvious to the savvy CISO. Your organization may have governance policies in place along with proper education on privacy and security within your organization, but is it possible that investment dollars are not entirely going where they belong? To what extent are organizations overlooking internal security threats? What kind of internal threats are most concerning, be they malicious or unintentional? And where should CISOs be refocusing their efforts? Kevin Novak will be speaking today at the SC Congress in Chicago on the topic “Security, Privacy and Whistleblowing”.

Guest: Kevin Novak, CISO & IT Risk Manager, Northern Trust Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-novak/

More on this Episode: https://www.ciotalknetwork.com/managing-security-from-the-inside-out/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Flexible Leadership and Evolving Commitments Nov 13, 2013

The world in which we operate moves so quickly that it’s ill-advised for a leader to devote an organization’s undivided attention on one thing or one direction for too long. So in an effort to be nimble and flexible to changing conditions, a leader will make evolving commitments to many markets, funding or technology. But wouldn’t doing so put added stress on people within the organization scrambling to meet all these diverse commitments? How does such decision making impact an organization? What are the pros and cons and how should a leader respond?

Guest: Professor Joseph L. Badaracco Jr., John Shad Professor of Business Ethics, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/joseph-badaracco/

More on this Episode: https://www.ciotalknetwork.com/flexible-leadership-and-evolving-commitments/

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Getting Past BYOD Security Concerns Nov 06, 2013

Even in our modern workplace, we’re still having discussions about gaps in our BYOD security policies or that many companies don’t even have one in place. If you listen to many blogs or vendor white papers, employees are utilizing workarounds, executives are being careless and many organizations are still living in the stone age. Aren’t we just peddling fear at this point? What do we have to do to put these concerns behind us? How bad is the problem really, and what can we focus on so far that’s actually worked as a benchmark moving forward?

Guest 1: Dan Lohrmann, CSO, Department of Technology, Management & Budget (DTMB), Cybersecurity & Infrastructure Protection, State of Michigan

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-lohrmann/

Guest 2: Elayne Starkey, CSO, Department of Technology and Information (DTI), Delaware

Guest Bio: https://www.ciotalknetwork.com/contributor/elayne-starkey/

More on this Episode: https://www.ciotalknetwork.com/getting-past-byod-security-concerns/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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Steps to Secure BYOD Oct 31, 2013

BYOD has wide appeal for employees who value the convenience and ease of using their own devices. Businesses recognize that by allowing BYOD, their employess are able to be as productive as possible. However, the variety and number of personal devices being brought into the enterprise network is a potential security threat and a huge headache for IT departments. What can any company do to securely and flexibly transition to BYOD? Being a road less travelled, what have been the lessons learnt and the strategies tried, that have helped in achieving this goal?

Guest 1: Michael P. Wilson, Vice President, Chief Information Security Officer, McKesson

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-wilson/

Guest 2: Chris Marsh, Principal Analyst, Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-marsh/

Guest 3: Keith Fricke, CISO, Catholic Health Partners

Guest Bio: https://www.ciotalknetwork.com/contributor/keith-fricke/

More on this Episode: https://www.ciotalknetwork.com/steps-to-secure-byod/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Turning a Manager Into a Leader Oct 30, 2013

Many qualities define an effective manager, and many people can do the job. But in a day and age where the expectation is not the productivity you can deliver but the value you can generate, those who will become the true leaders of an organization are the ones who can make a real impact. So how do you groom a tactician built on process and productivity into a strategist who lives and breathes ideas and innovation? What personal hurdles does that individual need to get over to reach that next phase of their career?

Guest: Kevin M. Larson, VP and Chief Information Officer, AAR Corp.

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-larson/

More on this Episode: https://www.ciotalknetwork.com/turning-a-manager-into-a-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Combating Retail Security Challenges Oct 23, 2013

As retailers aggressively grow and evolve to fight the threat of digital disruption, one equally prevalent threat is an actual security risk. Retailers need to be able to provide a secure customer experience in order to drive competitive advantage and differentiation, and that means protecting the organization at the store front and the back end. As new forms of payment, mobility and online touch points are being introduced, how are retail CISOs meeting compliance needs and securing the many wide reaching points of entry? How can data driven approaches from other sectors of the organization be used to bolster security efforts, and how conversely can security support retail’s revenue-generating ventures?

Guest 1: Deena M. Amato-McCoy, Research Analyst, Retail & Consumer Markets, The Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/deena-amatomccoy/

Guest 2: Richard C. Hollinger, Ph.D., Professor, Chair and a tenured faculty member of the Department of Sociology and Criminology & Law, University of Florida in Gainesville

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-hollinger/

More on this Episode: https://www.ciotalknetwork.com/combating-retail-security-challenges/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

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Cyber Espionage, APTs and Enterprises Oct 16, 2013

In today’s security landscape, cases of cyber espionage and advanced persistent threats (APTs) have rendered many traditional cyber security practices and vendor software completely ineffective. Big Data has shown potential in providing deeper insights into these sophisticated attacks, but CISOs need to be able to be proactive, they need to understand the threats of APTs and their impact on the enterprise and they need to share that information among peers, the executive suite and the rest of the organization. So how can we allay some fears about the extent of these threats while also building an information pipeline designed to keep us vigilant?

Guest 1: Adam Hils, Research Directo Network Security, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/adam-hils/

Guest 2: Michael P. Wilson, Vice President, Chief Information Security Officer, McKesson

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-wilson/

Guest 3: Roy Mellinger, VP and CISO, Wellpoint

Guest Bio: https://www.ciotalknetwork.com/contributor/roy-mellinger/

More on this Episode: https://www.ciotalknetwork.com/cyber-espionage-apts-and-enterprises/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Preparing Your Company for Digital Disruption Oct 09, 2013

The idea behind Digital Disruption is not just an ongoing threat to how business will operate but a mega-trend that will dictate the future of how business operates in virtually every industry. If digital disruption will affect not just communication and worker skills but also consumption, competition and plain market forces, how is the business evolving and making this disruption an opportunity? How will business model new corporate strategies that affect our cost structures and revenue streams? How is business managing the next generation of workers to make this disruption possible? How is business aligning with IT such that IT can help support this effort?

Guest 1: James L. McQuivey, Ph.D, Vice President, Principal Analyst, Forrester

Guest Bio: https://www.ciotalknetwork.com/contributor/james-mcquivey/

Guest 2: Naomi Fried, Ph.D., Chief Innovation Officer, Boston Children’s Hospital, Harvard Medical School

Guest Bio: https://www.ciotalknetwork.com/contributor/naomi-fried/

Guest 3: Richard Roth, Vice President. Strategic Innovation, Dignity Health

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-roth/

More on this Episode: https://www.ciotalknetwork.com/preparing-your-company-for-digital-disruption/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

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Big Data on the Big Screen Oct 02, 2013

The movie industry is at a crossroads. Record box office numbers are coming in with each summer blockbuster and the major Hollywood movie studios are posting stock market highs, but attendance is uncontrollably dropping as movie theaters lose audiences to television and on-demand streaming. Online services are seeing success using Big Data as a means to better understand their users. How can Big Data be used to help a movie reach an audience or change the way content is consumed? Can it also change the way the movies are made? If so, to what extent, if any, do we want technology impacting the art of the movies?

Guest: Colin Brown, Professor, Kanbar Graduate Institute of Film & Television, Tish School of the Arts, NYU; Editorial Director Slated

Guest Bio: https://www.ciotalknetwork.com/contributor/colin-brown/

More on this Episode: https://www.ciotalknetwork.com/big-data-on-the-big-screen/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Stronger Security With Big Data Sep 25, 2013

In the same way that new security measures can help organizations better enable Big Data, utilizing Big Data can help improve and transform enterprise security practices on the whole. If we think about security in the context of Big Data, the proper utilization of data can help organizations achieve better insights and become more predictive and proactive in their security measures overall. So what are the steps to making this security transformation possible?

Guest: Derek Brink, Vice President, Research Fellow, IT Security and IT GRC, The Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/derek-brink/

More on this Episode: https://www.ciotalknetwork.com/stronger-security-with-big-data/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Big Data, Bigger Security Challenges Sep 18, 2013

Big Data in its early stages has opened up a world of new opportunities for businesses to derive value. And yet the unexpected consequence of that opportunity is that all the new insight that is now available to you is also available to those looking to do harm. This new data that is not secured in the same way as the rest of your organization could provide hackers deeper insight into when you are most vulnerable or susceptible to take a loss. So in what ways can we go about safeguarding against the loss of this information and enable security throughout the Big Data life cycle?

Guest: Dr. Roger R. Schell, Professor, USC/ISI, University of Southern California

Guest Bio: https://www.ciotalknetwork.com/contributor/roger-schell/

More on this Episode: https://www.ciotalknetwork.com/big-data-bigger-security-challenges/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Making User Innovation the Norm Sep 11, 2013

What if our organization’s users had the ability to innovate products, services, customer touch points, customer satisfaction and processes with minimal cost, risk and hand-holding from upper management? Is it possible? To some extent it’s already been done, but it’s arguably happened by accident. What kind of framework or platform would we need to provide our employees with this autonomous capability to go about their workday? What combination of people, processes and governance would be required such that this ability to innovate from the bottom-up becomes a sustainable norm and not an exception?

Guest 1: James Euchner, Vice President Global Innovation, Goodyear Tire & Rubber Company

Guest Bio: https://www.ciotalknetwork.com/contributor/james-euchner/

Guest 2: Professor Eric von Hippel, T. Wilson Professor of Innovation Management at the, MIT Sloan School of Management, also Professor of Engineering Systems at MIT

Guest Bio: https://www.ciotalknetwork.com/contributor/eric-hippel/

More on this Episode: https://www.ciotalknetwork.com/making-user-innovation-the-norm/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Reforming Education With Big Data Sep 04, 2013

Today’s students are struggling with high admission costs, a tough job market and poor graduation rates in an education system that’s failing them. Education reform is currently on the table, but while online courses and new software might be a next step, they’re not the transformative force the industry needs. Big Data on the other hand is designed to be personal, predictive and analytical. Not only can it enable higher education schools to address admissions and financial aid, but it can go a long way to making school count for our kids. So in what ways is Big Data being implemented throughout the education ecosystem, and how can we innovate on the whole?

Guest 1: Charlie McMahon, Vice President of IT and Chief Technology Officer, Tulane University

Guest Bio: https://www.ciotalknetwork.com/contributor/charlie-mcmahon/

Guest 2: David Kuntz, VP Research & Adaptive Learning, Knewton Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/david-kuntz/

More on this Episode: https://www.ciotalknetwork.com/reforming-education-with-big-data/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Leading the Charge on a New Tomorrow Aug 28, 2013

A business is NOT just in business to make money. Executives can fall back on the long standing tenants of capitalism and answer only to shareholders and Wall Street, but in the reality we should live in, a business has an obligation to its customers, to its employees and to the world in which it lives. In a volatile economy and shaky job market, thinking about long term benefits to the country and the altruistic deeds we aspire to are as important now as ever. So who will lead the charge? What choices will shake up the institutions and strive not just for higher profits but a better tomorrow?

Guest 1: Kellie A. McElhaney, Author and John C. Whitehead Faculty Fellow in Corporate Responsibility, Faculty Director, Center for Responsible Business, Berkeley-Haas, University of California, Berkeley

Guest Bio: https://www.ciotalknetwork.com/contributor/kellie-mcelhaney/

Guest 2: Tim Mohin, Director, Corporate Responsibility, Advanced Micro Devices (AMD)

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-mohin/

More on this Episode: https://www.ciotalknetwork.com/leading-the-charge-on-a-new-tomorrow/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Building a Candid Organization Aug 21, 2013

For an organization juggling multiple priorities at any moment, leaders need to make quick, yet reasoned decisions. It’s imperative that anyone within the organization voice their concerns in a timely, candid fashion. Having that shared, collective wisdom amongst your staff can help your organization move ahead with comfortable assurance in their decisions. So how do we foster an organizational culture that is thoroughly candid and open such that real decisions can be made across the board and not just from the top down?

Guest: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/building-a-candid-organization/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Enabling Omni Channel Retail Innovation Aug 14, 2013

The retail industry has been aggressive in their e-commerce efforts and reaching customers on multiple touch points, both online and in the brick and mortar locations. But as consumers increasingly demand the ability to use all channels, be it in-store with a customer service rep, online, through mobile, on TV or in a catalog, retail can use omni-channel strategies to realize the full potential of digital both online and off. Where are we in enabling this seamless experience such that retailers can achieve this transformation? What innovative steps have been taken thus far, and what results have we seen that would justify an ongoing investment?

Guest: Adam Silverman, Principal Analyst, Forrester(Omni-Channel)

Guest Bio: https://www.ciotalknetwork.com/contributor/adam-silverman/

More on this Episode: https://www.ciotalknetwork.com/enabling-omni-channel-retail-innovation/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Innovating and Humanizing Retail Banks Aug 07, 2013

With increasing customer demands and an entirely different market landscape brought about by numerous touch points and ways to interact, banks can no longer expect to earn customer loyalty simply by providing new perks and services. Banks need to be seen as human, relatable, reliable and trusting. But doing so is a big task, and it involves meeting consumers on multiple levels, adopting new mobile solutions and innovating the industry on the whole. So how do we start?

Guest 1: Jacqueline M. Vose, Principal, Customer Experience, Greenwich Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/jacqueline-vose/

Guest 2: Ron Balmer, Principal, Client Experience, Greenwich Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-balmer/

More on this Episode: https://www.ciotalknetwork.com/innovating-and-humanizing-retail-banks/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Enabling an Effective Virtual Enterprise Jul 31, 2013

Technology has enabled exponentially larger percentages of workers within organizations to telecommute from home and from abroad, and many companies have seen the benefit of this workplace transformation. But technology alone will not help make that transition. What are the challenges to making your virtual enterprise effective? How do you determine what roles can realistically be performed virtually while still staying high performing and maintaining environmental trust? What changes in policies, procedures and the style of leadership have to be made? How has technology posed new, unexpected challenges, and are we certain this shift will mean a positive ROI?

Guest 1: C. Scott Blanchette, SVP & Chief Information Officer, Vanguard Health Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/cscott-blanchette/

Guest 2: Frank Modruson, CIO, Accenture

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-modruson/

More on this Episode: https://www.ciotalknetwork.com/enabling-an-effective-virtual-enterprise/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The Shared CIO and CMO Agenda Jul 24, 2013

IT and Marketing are being brought together based on technology, but if these two departments want to produce value at the appropriate speed at which each can deliver, the partnership between the CIO and CMO can no longer be peripheral. What will a shared agenda that spans brand awareness and technology look like? What are the challenges to improving customer experience, how will the CMO and CIO work to understand and manage individual roles within Marketing and IT, and how will IT and marketing merge their goals and priorities in promoting value to a common ground?

Guest 1: Professor Mohanbir S. Sawhney, McCormick Tribune Professor of Technology and Director, Center for Research on Technology, & Innovation, Kellogg School of Management, Northwestern

Guest Bio: https://www.ciotalknetwork.com/contributor/mohanbir-sawhney/

Guest 2: Rom E. Hendler, Chief Marketing Officer, Las Vegas Sands Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/rom-hendler/

More on this Episode: https://www.ciotalknetwork.com/the-shared-cio-and-cmo-agenda/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Financial Mobility Trends and Plans for the Future Jul 10, 2013

Consumers have latched on to the idea of mobile banking as quickly as the financial services industry has rolled out mobile options. But there are so many creative solutions in the marketplace, we’re now juggling how to implement and solve the problems facing these new technologies while still looking toward the future. What are financial services technology leaders doing to build a strong foundation to help realize these new and increasingly demanding mobility innovations?

Guest 1: Mauro Bonugli, Global Senior Technology Executive & Advisor, Warburg Pincus

Guest Bio: https://www.ciotalknetwork.com/contributor/mauro-bonugli/

Guest 2: Allan Hackney, SVP & Chief Information Officer, John Hancock Financial Services

Guest Bio: https://www.ciotalknetwork.com/contributor/allan-hackney/

More on this Episode: https://www.ciotalknetwork.com/financial-mobility-trends-and-plans-for-the-future/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Building a High Trust Organization Jul 03, 2013

The contrast between an enterprise with a high level of organizational trust and one with a lack thereof could mean a world of difference in productivity and overall success. How as a leader do you go above and beyond to work to build an exemplary model of trust between employees, leaders, groups and departments? What are the steps that must be taken in order to build organizational trust and a healthy culture such that new business improvements can be made? And as times change and generational gaps deepen, how can you work to maintain that trust?

Guest 1: Dr. Frank Sirianni, Vice President and Chief Information Officer, Fordham University

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-sirianni/

Guest 2: Dr. Robert F. Hurley, Professor of Management, Fordham University & President, Hurley Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-hurley/

More on this Episode: https://www.ciotalknetwork.com/building-a-high-trust-organization/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Merging Telemedicine and Healthcare Mobility Jun 26, 2013

The idea behind telemedicine has well-publicized benefits to improving healthcare delivery, but part of the reason behind its slow adoption has been that the term itself has broadened to include video conferencing, store and forward technology and remote monitoring. And as healthcare mobility solutions grow, the definition is further blurring the lines on how to address remote treatment. So how can we combine these two concepts? How can mobile solutions be used to enable telemedicine and a wider use of Electronic Medical Records while addressing security, data and infrastructure concerns?

Guest 1: Harun Rashid, VP Global Health Services and Chief Information Officer, Children’s Hospital of Pittsburgh – UPMC

Guest Bio: https://www.ciotalknetwork.com/contributor/harun-rashid/

Guest 2: Dale Alverson, Medical Director of the Center for Telehealth and Cybermedicine Research, University of New Mexico

Guest Bio: https://www.ciotalknetwork.com/contributor/dale-alverson/

More on this Episode: https://www.ciotalknetwork.com/merging-telemedicine-and-healthcare-mobility/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Handling Complex Events Jun 19, 2013

There are constant opportunities and threats that have the potential to change the way a business operates, however little or great their impact. Businesses need the capability to handle complex, interconnected and unpredictable events. Organizations must quickly set up, detect, and analyze the information they need to ensure the action they take is timely and relevant. Have we mastered the art of identifying and addressing complex events that are either organic or man-made? What are the recent challenges and innovations that can help business get a better grip on complex events?

Guest: Alex Pettit, Chief Information Officer and Secretary, State Information Technology and Telecommunications

Guest Bio: https://www.ciotalknetwork.com/contributor/alex-pettit/

More on this Episode: https://www.ciotalknetwork.com/handling-complex-events/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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The Chief Data Officer Playbook Jun 12, 2013

As data and data management have rapidly become drivers of potential business value, discussions over the need for a Chief Data Officer to champion data strategy have been pervasive. But let’s assume the need is prevalent; how will this person realistically make a valuable input in the enterprise? What should be the CDO’s end goal, and how does a CDO make sure that in the first year on the job, things get done?

Guest: Mario Fario, Managing VP, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/mario-faria/

More on this Episode: https://www.ciotalknetwork.com/the-chief-data-officer-playbook/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Evaluating HP’s Virtual Private Cloud Jun 10, 2013

Enterprise Cloud Services – Virtual Private Cloud is a flexible cloud computing infrastructure that enables the enterprise to transform and embrace new economics, improved business agility and secure systems at high levels of availability and responsiveness.” Numerous small vendors already offer private clouds people can rely on, but now HP has thrown their hat into the ring. What makes their Virtual Private Cloud ideal? How cost effective, useful or mature of a solution is this? We hear from HP’s CTO and ask all the necessary questions so you don’t have to.

Guest: Chris Moyer Title: Chief Technology Officer, Fellow, HP Enterprise Services

For more details and related content: https://www.ciotalknetwork.com/evaluating-hps-virtual-private-cloud

Meeting Healthcare Big Data Pre-Requisites Jun 05, 2013

Big Data may be the next big thing in healthcare delivery, but it seems as though the ideas are getting ahead of the reality. While the usage of electronic health records has gone up drastically, what is the state of related data management and integration? Are we truly ready to take on the unstructured clinical data, apply Big Data analytics and offer coveted insights to appropriate parties?

Guest 1: Rick Hopfer, Chief Information Officer, Molina Healthcare

Guest Bio: https://www.ciotalknetwork.com/contributor/rick-hopfer/

Guest 2: Dr. C. Martin Harris, Chief Information Officer and Chairman of the Information Technology Division, Cleveland Clinic

Guest Bio: https://www.ciotalknetwork.com/contributor/cmartin-harris/

More on this Episode: https://www.ciotalknetwork.com/meeting-healthcare-big-data-pre-requisites/

More on healthcare: https://www.ciotalknetwork.com/topics/healthcare/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Finding Financial Services a Competitive Edge through Big Data May 29, 2013

Intuitively, most financial services see the obvious use cases of Big Data: gaining consumer insight, responding to greater regulatory pressures, analyzing risk, and introducing operations efficiencies. Does big data seem to have the potential for this industry to deliver competitive advantage? If yes, then how?

Guest: Tricia Blair, SVP, Chief Digital Officer and Head of Enterprise IT Services, Lincoln Financial Group

Guest Bio: https://www.ciotalknetwork.com/contributor/tricia-blair/

More on this Episode: https://www.ciotalknetwork.com/finding-financial-services-a-competitive-edge-through-big-data/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Leveraging Mobility to Achieve ‘Wellness Care’ May 22, 2013

The idea of “wellness care” is that of promoting not just a physically fit body but an all-around healthy lifestyle. Numerous industries from healthcare providers, insurance companies, government agencies and corporations touch a person’s life in a variety of ways, and all are poised to help aid this person’s lifestyle choices. Do advances in mobile solutions now make this more possible given how consumers and organizations connect? If so, what benefits could this have to consumers and businesses more broadly, and what realistic steps need to be taken to work toward healthier living?

Guest 1: Bertram S. Reese, SVP and Chief Information Officer, Sentara Healthcare

Guest Bio: https://www.ciotalknetwork.com/contributor/bertram-reese/

Guest 2: Affan Waheed, Executive Director, Application Development, Mercy Health

Guest Bio: https://www.ciotalknetwork.com/contributor/affan-waheed/

More on this Episode: https://www.ciotalknetwork.com/leveraging-mobility-to-achieve-wellness-care/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

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Smarter Government through Big Data May 15, 2013

Big data has the potential to be used to speed up our response to health crises, provide our soldiers with superior information capabilities and enhance interagency intelligence. How are the different departments and agencies coordinating this cohesive effort to ensure the said end benefits are being realized?

Guest 1: Ellis Burgoyne, Chief Information Officer and Executive Vice President, USPS

Guest Bio: https://www.ciotalknetwork.com/contributor/ellis-burgoyne/

Guest 2: Cavan Capps, Chief DataWeb Systems, U.S. Census Bureau

Guest Bio: https://www.ciotalknetwork.com/contributor/cavan-capps/

More on this Episode: https://www.ciotalknetwork.com/smarter-government-through-big-data/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

More on Government: https://www.ciotalknetwork.com/topics/government/

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Mobility Enabled Government Transformation May 08, 2013

Mobility has the potential for more than paying for itself by increasing the amount and quality of work employees can do in the field. It can reduce government task process time from weeks to days or hours, shortening response time to customers, cutting travel time, decreasing equipment expenses, and eliminating occupancy costs. So what’s holding back some government CIOs from going full throttle? Are they not ready? Are there budget constraints? Is BYOD still an issue for Government agencies? And what about other early adopters? Have they really realized the potential after jumping on the mobility bandwagon? What is the current state of mobility in government, and what hurdles do we still need to get over?

Guest 1: Gail M. Roper, Chief Information Officer and Community Relations Officer, CIO Executive Council, City of Raleigh, NC

Guest Bio: https://www.ciotalknetwork.com/contributor/gail-roper/

Guest 2: Michael Armstrong, Chief Information Officer, City of Corpus Christi, Texas

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-armstrong/

More on this Episode: https://www.ciotalknetwork.com/mobility-enabled-government-transformation/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

More on Government: https://www.ciotalknetwork.com/topics/government/

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Utility Resilience And Security May 06, 2013

Utilities already have to focus on maintaining their resilience in the face of natural disasters and other threats to the grid. But now smart grid is posing cyber security threats that could further affect a utility’s ability to recover. What sorts of new risk analysis and emergency framework policies need to be in place to prevent catastrophic damage to machinery, supply chain or the digital network?

Guest: Mamatha Chamarthi Title: Vice President and Chief Information Officer, CMS Energy

For more details and related content: https://www.ciotalknetwork.com/utility-resilience-and-security

How to Manage Closure as a Leader May 01, 2013

Any particular program or project that is coming to a close inevitably brings about a level of change that can be tumultuous. With a particularly long or popular program finally ending, any number of internal problems or opportunities for pushback can ensue. How does a good leader take everything in stride and get everything finished up appropriately? How does a leader alleviate internal stress as to what’s on the horizon?

Guest: Robert Steven Kaplan, Martin Marshall Professor of Management Practice in Business Administration, Senior Associate Dean for External Relations, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-kaplan/

More on this Episode: https://www.ciotalknetwork.com/how-to-manage-closure-as-a-leader/

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How to Manage Transition as a Leader Apr 24, 2013

As an organization works through a new program, a number of unexpected circumstances could threaten to derail this new transition along with legacy programs. It could be scarce funding, a change of culture or of talent, too rapid growth or a shift in leadership and the respect, process and policies that go along with them. How can a leader work to keep a group stable through a period of organizational change? What needs to be done to make sure everything goes according to plan?

Guest 1: Jim Smith, CIO, Office of Information Technology, State of Maine

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-smith/

Guest 2: Chris Moore, Chief Information Officer, City of Edmonton, Canada

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-moore/

More on this Episode: https://www.ciotalknetwork.com/how-to-manage-transition-as-a-leader/

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The Smart Grid Big Data Challenge Apr 22, 2013

If we want to achieve ongoing smart grid optimization, we can’t do so without actionable intelligence. It’s needed to correct deficiencies throughout the power delivery system, not just to the customer side of the meter, but to transmission, substation and distribution systems. All the real-time data points being collected across it -- generated by millions of wireless sensors and other smart interconnected devices -- is creating one of the biggest Big Data challenges out there. So what's the plan?

Guest: Mark Wyatt Title: Vice President for Grid Modernization and Distribution, Duke Energy

For more details and related content: https://www.ciotalknetwork.com/the-smart-grid-big-data-challenge

How to Manage Beginnings as a Leader Apr 17, 2013

When starting any new program, there’s a sense of uncertainty that comes with any disruption. Introducing something new to an existing, well-oiled workflow could throw a wrench into your people, process, policy or pocketbook components. What should a leader do to manage a new beginning as systems and relationships break down? How can a leader encourage a change?

Guest 1: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 2: James H. Sills, Cabinet Secretary and Chief Information Officer, State of Delaware

Guest Bio: https://www.ciotalknetwork.com/contributor/james-sills/

More on this Episode: https://www.ciotalknetwork.com/how-to-manage-beginnings-as-a-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Airlines’ BIG Challenge: Gaining Customer Loyalty Apr 10, 2013

At home, work, in the airport or in the air…an airline customer can be touched in many ways: Personalized offerings, frequent travel rewards, and last but by no means least, a pleasant in-flight experience. These are what the customer expects and their delivery directly impacts customer allegiance! Are airline carriers delivering on these things? Where are the shortfalls? To what degree can technology help by positively impacting customer loyalty?

Guest 1: Michael Maoz, VP Distinguished Analyst, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-maoz/

Guest 2: Danny Saadon, Vice President, EL AL Israel Airlines, North & Central America

Guest Bio: https://www.ciotalknetwork.com/contributor/danny-saadon/

More on this Episode: https://www.ciotalknetwork.com/airlines-big-challenge-gaining-customer-loyalty/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Making Renewable Energy a Lasting Priority Apr 08, 2013

Utilities know that renewables are the future. Consumers want cleaner energy. The challenge is funding modernization and maintaining affordability.

In this episode, CIO Dirk Mahling of Seattle City Light shares what it takes to improve grid resilience, integrate household solar and scale distributed energy without breaking budgets. Hear lessons from Germany’s rapid push toward renewables and why Smart Grid upgrades are essential for long-term success.

Topics Covered

Introduction: Renewable energy as business value (00:00)

Seattle City Light’s zero-carbon footprint journey (00:46)

Lessons from Germany’s large-scale renewable adoption (01:38)

Keeping renewable energy affordable + resilient (02:59)

Changing consumer behavior and market choice (05:26)

The Smart Grid advantage for integration (07:31)

Managing bidirectional flow in distribution grids (08:53)

Demand response for peak load management (10:58)

Required investments in substations + distribution (12:39)

Resourcing: People, technology, vendor partnership (13:47)

Final thoughts and long-term sustainability (15:11)

Listen or Watch Vimeo: https://vimeo.com/1130795870/8bf4a93324?share=copy&fl=sv&fe=ci YouTube: https://youtu.be/WO1NONXI4yI Full Transcript and Details: https://www.ciotalknetwork.com/making-renewable-energy-a-lasting-priority/:

About CIO Talk Network: CIO Talk Network is a global platform where business and technology leaders share real experience to help each other lead better. Hosted by Sanjog Aul, CTN delivers practical conversations that spark new thinking.

Follow CTN LinkedIn: linkedin.com/company/cio-talk-network X: twitter.com/ciotalknetwork Website: ciotalknetwork.com

Judgment as The Essence of Leadership Apr 03, 2013

In the face of ambiguity, uncertainty, and conflicting demands, the most important thing that leaders do is make judgment calls. The decisions and judgment calls made in the people, strategy, and crisis domains have the most impact on the well-being and sustainability of an organization. How are we doing in this area? Must we rely on the innate strengths of who we hire or groom to become the leader? What can be done so our current and upcoming leaders hone this very important skill?

Guest: Francesca Gino, Associate Professor of Business Administration, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/francesca-gino/

More on this Episode: https://www.ciotalknetwork.com/judgment-as-the-essence-of-leadership/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Promoting Human Value in IT Culture Mar 27, 2013

In an organization’s attempt to cut costs and meet business demands, there’s a perceived notion that IT leaders are creating a ruthless environment in which workers are treated as cogs in a larger machine. But this culture, whether a myth or a tough reality, can ultimately undermine performance. How do we reduce the damage to our most precious human resources and still deliver profitability and shareholder value?

Guest 1: Joseph D. Sniado, Senior Vice President, Chief Information Officer, Standard & Poor’s

Guest Bio: https://www.ciotalknetwork.com/contributor/joseph-sniado/

Guest 2: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/promoting-human-value-in-it-culture/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Managing Transition To Smart Grid Mar 25, 2013

The smart grid infrastructure will inevitably produce an explosion of data, and utility may need to have a comprehensive information management ability to handle it. While many organizations are still struggling to modernize their legacy infrastructure, isn't going digital too big a leap? What’s the strategy to meet smart grid challenges and reach the end goal? Do they have the internal capability to manage this disruptive transformation?

Guest: Ravi Pradhan Title: Vice President of Technology, Siemens Smart Grid

For more details and related content: https://www.ciotalknetwork.com/managing-transition-to-smart-grid

The Smart City Project: Infrastructure, Industry and Citizens Mar 20, 2013

Building a smart city will take real effort by businesses to meet rising populations and industries with escalating needs. Utilities, IT and telecommunications need to collaborate to provide smart solutions for the community, anything from transportation, water, waste management and building systems to address new demands. How will so many elements related to technology, sustainability and even citizen well-being be integrated into our infrastructure? How will the private sector work together with local governments to find creative solutions, and who’s going to pay for it all?

Guest 1: Harriet Tregoning, Director, Washington DC Office of Planning

Guest Bio: https://www.ciotalknetwork.com/contributor/harriet-tregoning/

Guest 2: Gary Foster, CTO of Massachusetts, Bay Transit Authority (MBTA), Boston, MA

Guest Bio: https://www.ciotalknetwork.com/contributor/gary-foster/

Guest 3: Dennis Gribble, VP and CIO, Idaho Power

Guest Bio: https://www.ciotalknetwork.com/contributor/dennis-gribble/

More on this Episode: https://www.ciotalknetwork.com/the-smart-city-project-infrastructure-industry-and-citizens/

More on IoT: https://www.ciotalknetwork.com/topics/iot/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Arkansas’ Easier Path to Financial Aid: A Mobility Case Study Mar 16, 2013

The Arkansas government recognized that students in their state were not finding easy ways to receive financial aid. The Department of Higher Education saw a public need and business value to boost engagement in their community. How did they use mobility to streamline the application process and make it more accessible and easier all around? Why is Arkansas’ YOUniversal app transparent and useful in a way that other states have struggled? What lessons can they provide to make mobility a priority for states looking to connect more deeply with the public?

Guest 1: Sen Shane. Broadway, Interim Director, Arkansas Department of Higher Education

Guest Bio: https://www.ciotalknetwork.com/contributor/sen-broadway/

Guest 2: Claire Bailey, Director, Chief Technology Officer (CTO), Arkansas Department of Information Systems (DIS)

Guest Bio: https://www.ciotalknetwork.com/contributor/claire-bailey/

More on this Episode: https://www.ciotalknetwork.com/arkansas-easier-path-to-financial-aid-a-mobility-case-study/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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A Journey to a Better Patient Care Lifecycle: A Case Study in Mobility Mar 13, 2013

Caring for a sick patient in a hospital is a long, delicate process. Physicians need to be informed of a patient’s status such that they can make decisions about their care and provide steps to recovery. The Ottawa Hospital realized that this lifecycle needed to be less cumbersome and more focused on the patient. Introducing mobility to the hospital in targeted sectors was a way to provide patient care with more efficiency and quality. But a few tablets didn’t solve all their problems. What was their journey in leveraging mobility to deliver the next level of patient care, and what lessons can they provide to other hospitals looking to make mobility a priority?

Guest 1: Valerie Gamache-O. Leary, CIO, The Ottawa Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/valerie-leary/

Guest 2: Dale Potter, SVP Strategy and Transformation, The Ottawa Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/dale-potter/

More on this Episode: https://www.ciotalknetwork.com/a-journey-to-a-better-patient-care-lifecycle-a-case-study-in-mobility/

More on healthcare: https://www.ciotalknetwork.com/topics/healthcare/

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Are You an Authentic Leader? Feb 27, 2013

What makes a leader “authentic”? It’s a person who is understanding of the surrounding world, has true character, makes a difference, leads by example, sees the forest through the trees and inspires others to follow suit. This may be obvious to many business executives, but not everyone is seeing groundbreaking results. How do we know we’re doing what we preach?

Guest: Bob Kantor, Leadership Mentor, CIO Coach

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-kantor/

More on this Episode: https://www.ciotalknetwork.com/are-you-an-authentic-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Can Gamification improve Enterprise Transformation Feb 20, 2013

It is not uncommon to see enterprise transformations fail due to a lack of enthusiasm from your employees. But now imagine a strategy inspired by video games, one that uses technologies and techniques designed to motivate enterprise staff through feedback, measured achievements and incentives. It’s called Gamification, and its claim to fame is that Gamification can not only improve workplace engagement and productivity but also increase the success rate of enterprise transformations. Is this just another management fad or are there some winning ideas to this game?

Guest 1: Michael Hugos, Author, Essentials of Supply Chain Management

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-hugos/

Guest 2: Mark P. McDonald, Chief Information Officer, City of Vancouver

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-mcdonald/

More on this Episode: https://www.ciotalknetwork.com/can-gamification-improve-enterprise-transformation/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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CIO vs. CMO: Who’s winning? Feb 13, 2013

What are the hot topics in business today: Big Data, Cloud Computing, Social Media, CRM? These are all game changing technology innovations, and yet in increasing numbers of businesses, the adoption of this next wave of thinking is being pushed by the Marketing department, not IT. CIOs have a seat at the table, but have they been able to demonstrate the value of these technologies in the way that CMOs have? On the other hand, Marketing has been driving the ideas, but don’t they need IT’s support to fully deliver what they promise? Who then is winning the race in value creation? Is this even a race?

Guest: Venkatram Ramaswamy, Professor of Marketing and Computer and Information Systems, Ross School of Business, University of Michigan at Ann Arbor

Guest Bio: https://www.ciotalknetwork.com/contributor/venkatram-ramaswamy/

More on this Episode: https://www.ciotalknetwork.com/cio-vs-cmo-whos-winning/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Can Big Data help sales make its numbers? Feb 06, 2013

Metric identification, data collection, comparing and contrasting, focused action and sustained improvement… these are the elements needed for the sales function to be more effective and help individuals and organizations to make their sales numbers! Obviously, Sales can no longer depend solely on transactional data, since there is more to understanding how, why, and when people buy. Could Big Data help in this endeavor?

Guest 1: Dr. Kevin Kramer, Head of Sales Analytics and Optimization, Aetna

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-kramer/

Guest 2: Dr. Kathe Fox, Head of Informatics, Aetna Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/kathe-fox/

More on this Episode: https://www.ciotalknetwork.com/can-big-data-help-sales-make-its-numbers/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Keeping Relevant in Order to Prosper Jan 30, 2013

Increasingly, businesses are finding it necessary to challenge the status quo and explore new directions — not only for competitive advantage — but to stay relevant and prosperous! How can IT and business unite to be innovative and get new ideas to market first, embrace continuous change? …step away from past successes and focus on new ones? How can businesses create an environment where creativity is allowed to flourish without pressure?

Guest 1: Raymond J. Oral, SVP & Chief Information Officer, CNA Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/raymond-oral/

Guest 2: Bill Oates, Chief Information Officer, City of Boston, Massachusetts

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-oates/

Guest 3: Roger Seshadri, SVP & CIO, Melco Crown Entertainment, Hong Kong

Guest Bio: https://www.ciotalknetwork.com/contributor/roger-seshadri/

More on this Episode: https://www.ciotalknetwork.com/keeping-relevant-in-order-to-prosper/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Localizing Global Operations & IT Jan 23, 2013

Even the most successful global organizations struggle at effectively coordinating and controlling their operations. To do this, they need common processes across geographical regions to promote efficiency while also customizing products and services that match the needs of their local business units and functions. This also requires tailoring of their global IT in parallel, to accomodate their localized operations. How are Global business operations and IT executives addressing these challenges?

Guest: Peter Cook, Chief Information Officer Europe, Global Shared Services, Wolters Kluwer N.V.

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-cook/

More on this Episode: https://www.ciotalknetwork.com/localizing-global-operations-it/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Affecting Lasting Change Jan 16, 2013

Despite the best intentions of an IT leader and his/her organization, efforts at change usually fail. A big announcement with lots of fanfare and a catchy slogan doesn’t guarantee success… Rather, effective organizational change requires active, engaged participation by everyone affected. So, how does a leader go about enlisting the heads, hearts, and hopes of his/her people, in order to implement effective and lasting change?

Guest 1: Dr. Rodger Dean Duncan, Speaker, Executive Coach and Author

Guest Bio: https://www.ciotalknetwork.com/contributor/rodger-duncan/

Guest 2: Daniel Traynor, SVP and CIO , Tennesee Valley Authority (TVA)

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-traynor/

Guest 3: Sanjeev Sonny Bhagowalia, CIO, The State of Hawaii

Guest Bio: https://www.ciotalknetwork.com/contributor/sanjeev-bhagowalia/

More on this Episode: https://www.ciotalknetwork.com/localizing-global-operations-it/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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What New Year Resolutions should a CIO make? Jan 02, 2013

We start each new year with new hopes and new resolutions. While personally we may consider weight loss or losing some habit, what about making resolutions as an IT leader, to take positive proactive steps to improve at doing our job? i.e., Making changes that will help one develop oneself as an IT leader? …With business, technology trends, and IT changing around us, what traits, habits, and approaches should a CIO consider changing or strengthening to improve him or herself?

Guest: Ralph Loura, Chief Information Officer, Clorox

Guest Bio: https://www.ciotalknetwork.com/contributor/ralph-loura/

More on this Episode: https://www.ciotalknetwork.com/what-new-year-resolutions-should-a-cio-make/

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IT Empowered Giving Dec 26, 2012

This holiday, many of us are busy chasing profitability, luxury lifestyles, or the hottest toy… but right next to us, there is a parallel world where people are struggling for survival and dependent on local/global “giving” and contributions. Those organizations involved in trying to make the suffering parallel world better are also experiencing challenges. In this new era of global convergence where pockets of deprivation still need help and contributions, how are such organizations leveraging IT to meet the end goal?

Guest: Peter Ransom, CIO, OXFAM

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-ransom/

More on this Episode: https://www.ciotalknetwork.com/it-empowered-giving/

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Driving Practical R&D and Innovation Dec 05, 2012

Today’s lean mean business demands quantitative results. when results count, do we really have the luxury of carrying out traditional R&D with incremental innovation? Perhaps, that is why R&D and Innovation related initiatives are on so very few organizations’ agendas. Is there a way to drive practical R&D and Innovation initiatives that offer “assured” leaps in terms of competitive advantage, business capability, and market share?

Guest 1: Michael B. Koval, Senior Vice President and Chief Information Officer, Long and Foster

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-koval/

Guest 2: Mayur Raichura, Vice President, IS, Long and Foster Real Estate

Guest Bio: https://www.ciotalknetwork.com/contributor/mayur-raichura/

More on this Episode: https://www.ciotalknetwork.com/driving-practical-rd-and-innovation/

More on innovation: https://www.ciotalknetwork.com/topics/innovation/

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Measurably delivering business value through I&O Nov 28, 2012

What are today’s I&O leaders doing to handle the challenges they increasingly face? …How to optimize costs; how to support business growth leveraging the cloud, mobility, and big data; how to be agile while reducing complexity; and how to modernize the legacy environments of their datacenters? what new and different ideas are helping them demonstrate they are delivering more business value and to clearly and quantifiably document it through metrics?

Guest 1: Bob Krestakos, VP, CIO & Americas Operations, Steelcase Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-krestakos/

Guest 2: Randall N. Spratt, Executive Vice President, Chief Information Officer and Chief Technology Officer, McKesson Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/randall-spratt/

More on this Episode: https://www.ciotalknetwork.com/measurably-delivering-business-value-through-io/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Is Your Discovery Data Good Enough For The Court? Nov 13, 2012

A court may not accept your Discovery data as evidence unless you can prove its integrity. How do you know if it has been tampered with and thus is no longer authentic? How do you deter malicious behavior and remove ambiguity over the authenticity of your records? How do you prove the ‘what’, ‘when’, and ‘who’ of any digital and/or non-digital event?

Guest: John M. Facciola Title: Magistrate Judge, The District of Columbia

For more details and related content: https://www.ciotalknetwork.com/is-your-discovery-data-good-enough-for-the-court

Balancing EDiscovery Cost Containment Vs. Risk Nov 12, 2012

Cost containment implies both reducing costs and making them more predictable. As the volume of data rises, legal departments face increasing pressure to reduce their budgets, while law firms are under pressure to deliver greater value by offering more services at lower fees and providing greater visibility of the costs incurred throughout the entire discovery process. The need to balance costs against risks is so crucial, that corporations are willing to live with a certain degree of quantified and managed risk in order to reduce their cost of e-discovery. So, how can costs be significantly reduced and yet balanced against risk?

Guest: Caroline Boudreau Sweeney Title: Director, Practice Group Technology Services, Dorsey & Whitney LLP

For more details and related content: https://www.ciotalknetwork.com/balancing-ediscovery-cost-containment-vs-risk

Government eDiscovery Needs and Challenges Nov 01, 2012

Ongoing debate over regulatory compliance requires government agencies to capture more data for possible investigation and scrutiny. Whether gathering important internal agency data or data from external sources as part of a regulatory mandate, how are government entities handling the costs and risks associated with Government eDiscovery?

Guest: Allison Stanton Title: Director of E-Discovery, Civil Division - U.S. Department of Justice

For more details and related content: https://www.ciotalknetwork.com/government-ediscovery-needs-and-challenges

Complex Case Law eDiscovery: Is Predictive Coding a Panacea? Oct 24, 2012

When it comes to complex cases, the costs imposed by the eDiscovery process often outweigh any benefit to the litigants. Consequently, computer-assisted predictive document coding is gaining popularity, as it promises to reduce the time and money spent on e-discovery by employing software to review large volumes of electronic documents and determine their relevance, thus drastically reducing the number of documents that still need to be reviewed by human eyes. However, such software depends on algorithms, so the coding process still requires attorney involvement at the outset to train the software to recognize relevant documents. Another issue is that the documents so identified, must be acceptable to both sides. Is predictive coding worth it, or will it just create additional complexity and false positives?

Guest: Shannon Capone Kirk Title: eDiscovery Counsel, Ropes & Gray

For more details and related content: https://www.ciotalknetwork.com/complex-case-law-ediscovery-is-predictive-coding-a-panacea

Transforming the Legal Industry via IT Oct 24, 2012

Organizations are increasing reliance on IT and technological innovation has introduced disruptive paradigms such as Cloud, Mobility, Social Media, and Big Data. How is the Legal industry leveraging IT and these paradigms to transform its activities, better serve clients, and sustain the growth, scale, and profitability of legal firms?

Guest 1: Michael J. McGuire, Chief Information Security Officer, Littler Mendelson P.C

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-mcguire/

Guest 2: Michael Shannon, Chief Information Officer, Dechert LLP

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-shannon/

More on this Episode: https://www.ciotalknetwork.com/transforming-the-legal-industry-via-it/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Is DIY eDiscovery Right For You? Oct 18, 2012

Under mounting cost pressures, corporations and law firms are increasingly “in-sourcing” certain aspects of e-discovery using do-it-yourself (DIY) and service provider choices now available in the marketplace. How does an enterprise determine if it can better manage costs, increase control over discovery, and handle in-sourced technology and talent with these options? Which aspects of e-discovery are best left to outside counsel? What is the right mix of in-sourcing and use of outside counsel?

Guest 1: Jonathan D. Rudolph Title: eDiscovery Manager and Staff Attorney, C.R. Bard

For more details and related content: https://www.ciotalknetwork.com/is-diy-ediscovery-right-for-you

Thwarting threats to Financial Institutions Oct 17, 2012

Over the past decade, financial institutions have been busy securing the perimeters of their networks from attacks. How successful have those efforts been? Have the perimeters finally been completely secured? what about threats from within?

Guest 1: Michael Versace, Research Director, IDC Financial Insights

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-versace/

Guest 2: Tom Peach, CIO, Zurich N.A. Commercial

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-peach/

More on this Episode: https://www.ciotalknetwork.com/thwarting-threats-to-financial-institutions/

More on Security: https://www.ciotalknetwork.com/topics/security/

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eDiscovery – Costs, Risks, and Remedy Oct 14, 2012

When it comes to the exploding costs and risks of litigation that are a result of the deluge of electronic information available, a counsel general’s office follows 3 mandates: increase efficiency, reduce costs, and mitigate risks. How severe are the problems of inefficiency, high costs, and risk? How are these problems growing or changing? How does a corporate general counsel’s office address them?

Guest: Karen Hendrickson, Chief Practice Support Officer, Hogan Lovells LLP

Guest Bio: https://www.ciotalknetwork.com/contributor/karen-hendrickson/

More on this Episode: https://www.ciotalknetwork.com/ediscovery-costs-risks-and-remedy/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Security Challenges in Education Today Oct 10, 2012

Education is an important investment for students and society depends on educational institutions for developing our society’s future leaders and workforce. How safe and secure are the learning environments we are offering students? As schools emphasize and investment in online education, how are the security challenges getting compounded?

Guest 1: David Sherry, CISO, Brown University

Guest Bio: https://www.ciotalknetwork.com/contributor/david-sherry/

Guest 2: Joshua Beeman, CISO, University of Pennsylvania

Guest Bio: https://www.ciotalknetwork.com/contributor/joshua-beeman/

More on this Episode: https://www.ciotalknetwork.com/security-challenges-in-education-today/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Securing the Global Supply Chain Oct 03, 2012

Today, global business demands firms leverage global supply chains and service global customers. Pandemics, natural disasters, or terrorist attacks could undermine the continuity of this global supply system. Furthermore, with everyone interconnected, even small localized events could cause significant interruptions in the flow of goods, or even escalate into something more widespread. Are organizations and governments prepared with well-defined strategies to handle these threats? What are organizations doing individually or as a group, to proactively handle these potential security vulnerabilities effectively?

Guest 1: Dan Burges, Director of Intelligence, author of Cargo Theft, Loss Prevention, and Supply Chain Security, Freightwatch International

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-burges/

Guest 2: Richard Sharpe, Expert on Supply Chain Risk Mitigation, founding member, The American Logistics Aid Network (ALAN)

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-sharpe/

More on this Episode: https://www.ciotalknetwork.com/securing-the-global-supply-chain/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

More on Security: https://www.ciotalknetwork.com/topics/security/

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eDiscovery: Best Practices and Trends Sep 28, 2012

How confident are enterprises about their eDiscovery capabilities? What are the best technology solutions supporting eDiscovery? What best practices should be followed? Among enterprises and law practices, what are the top trends for the handling of technology driven eDiscovery?

Guest 1: Vivian Tero Title: Program Director, IDC

For more details and related content: https://www.ciotalknetwork.com/ediscovery-best-practices-and-trends

Supporting Value Innovation Sep 26, 2012

Today’s overcrowded industries are like sharks competing in a “bloody” ocean of rivals competing for ever shrinking profits, making growth impossible. To succeed, the companies of the future will have to create value innovation that seeks out an uncontested market space with new demand where rivals are obsolete. But this is easier said than done! How does IT help identify what has worked and what didn’t and find that new value innovation? How can IT get the organization back to a blue ocean of profitability?

Guest 1: Gregory E. Buoncontri, SVP & CIO, Pitney Bowes Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/gregory-buoncontri/

Guest 2: Mary Alice Annecharico, SVP & Chief Information Officer, Henry Ford Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/mary-annecharico/

More on this Episode: https://www.ciotalknetwork.com/supporting-value-innovation/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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New Normal, New IT leader…first 6 months Sep 12, 2012

New working environment, unknown people, unpredictable economic climate, pressing demands from business stakeholders to deliver value, innovation, competitive advantage and cost savings through IT… it all seems pretty daunting for a new IT leader! What is s/he supposed to do to secure his role and lay a solid foundation for his future tenure?

Guest 1: Ronald E. Lejcar, Chief Information Officer, Ingredion

Guest Bio: https://www.ciotalknetwork.com/contributor/ronald-lejcar/

Guest 2: Daniela Crivianu Gaita, Chief Information Officer, The Hospital for Sick Children, Toront

Guest Bio: https://www.ciotalknetwork.com/contributor/daniela-gaita/

Guest 3: Carlos Ramos, Chief Information Officer, The State of California

Guest Bio: https://www.ciotalknetwork.com/contributor/carlos-ramos/

More on this Episode: https://www.ciotalknetwork.com/new-normal-new-it-leader-first-6-months/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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The Cost of Business Agility Sep 05, 2012

It’s been said, “If you want to go fast, go alone. If you want to go far, go together.” In some IT organizations, you’ll find a few overzealous proponents of faster and faster, pushing for business agility, but that doesn’t providing consistent value creation over the long term, and can lose those individuals that got the organization where it is. What is the price business pays, knowingly or unknowingly, for agility?

Guest 1: Michael Hugos, Author, Essentials of Supply Chain Management

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-hugos/

Guest 2: Henry Peyret, Principal Analyst serving Enterprise Architecture PROFESSIONALS, Forrester

Guest Bio: https://www.ciotalknetwork.com/contributor/henry-peyret/

More on this Episode: https://www.ciotalknetwork.com/the-cost-of-business-agility/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Charting the Path to Automating the Data Center Aug 29, 2012

Data centers are quickly becoming the new nerve centers of organizations. As dependency on them increases, so does the need to reduce costs and increase performance and productivity. Automation promises all these benefits. if automating the data center is beneficial, how close can we get to complete automation? Is complete automation even desirable? What are the challenges?

Guest 1: Brenda Decker, Chief Information Officer, State of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/brenda-decker/

Guest 2: Richard Fichera, Vice President, Principal Analyst serving Infrastructure & Operations PROFESSIONALS, Forrester

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-fichera/

More on this Episode: https://www.ciotalknetwork.com/charting-the-path-to-automating-the-data-center/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Automation: https://www.ciotalknetwork.com/topics/automation/

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Harnessing Conflict for Organizational Benefit Aug 22, 2012

Traditional wisdom counsels the avoidance of conflict, but organizations don’t grow by being passive or complacent. To meet their full potential, business and its IT must be able to channel conflict, both internal and external, into beneficial progress. But how does a leader help his/her team distinguish between the destructive and beneficial uses of conflict? How can leaders foster individual thinking (which can cause conflict) and use collective consensus and team unity to harness it for the common good?

Guest 1: Michele J. Gelfand, Professor of Psychology, Distinguished University Scholar Teacher, University of Maryland, College Park

Guest Bio: https://www.ciotalknetwork.com/contributor/michele-gelfand/

Guest 2: Bryson Koehler, EVP & Chief Information Officer, The Weather Channel

Guest Bio: https://www.ciotalknetwork.com/contributor/bryson-koehler/

Guest 3: Pat Shier, Director of Enterprise Technology, The State of Alaska

Guest Bio: https://www.ciotalknetwork.com/contributor/pat-shier/

More on this Episode: https://www.ciotalknetwork.com/harnessing-conflict-for-organizational-benefit/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Do You Run a Rigid IT Aug 15, 2012

Recent technology innovations have introduced the potential for IT to be nimble and efficient, but have these innovations alone achieved these goals? Which traditional practices should be abandoned? Also, what should be done about the siloed monolithic mental structures that exist in the minds of business leaders, IT managers, and IT workers? Why should so many IT leaders earn kudos for IT transformations that ultimately fail to make IT a simpler, more leverageable resource for business? Could it be that some of us are unintentionally running a rigid IT?

Guest 1: John Baldoni, Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership

Guest Bio: https://www.ciotalknetwork.com/contributor/john-baldoni/

Guest 2: Bobby Cameron, Vice President and Principal Analyst, Forrester CIO Practice

Guest Bio: https://www.ciotalknetwork.com/contributor/bobby-cameron/

More on this Episode: https://www.ciotalknetwork.com/do-you-run-a-rigid-it/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Will Business/IT Agility Eat Strategy for Breakfast? Aug 08, 2012

Some organizations are adopting a “fail small” and/or “fail quick” approach to technology that pushes internal IT and leverages shadow IT to see what works. If everyone were to approach business this way, then what happens to the strategic innovation that a CIO is expected to enable/lead/drive? Instead of evolving into the Chief “Innovation” Officer,” won’t this force CIO’s to regress back to their roots where they were just responsible for data, security, and integration issues?

Guest 1: Jerry Johnson, Chief Information Officer and Director of Information Technology Services, Pacific Northwest National Laboratory

Guest Bio: https://www.ciotalknetwork.com/contributor/jerry-johnson/

Guest 2: Dr. Vince Kellen, CIO, The University of Kentucky

Guest Bio: https://www.ciotalknetwork.com/contributor/vince-kellen/

More on this Episode: https://www.ciotalknetwork.com/will-businessit-agility-eat-strategy-for-breakfast/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Supply Chain to Supply Circle Aug 01, 2012

In the new global economy, how can manufacturers create value, cut costs, and reduce their exposure to volatile commodity price swings that squeeze profits? Perhaps by collaborating with suppliers and customers to extend the lifecycle of products, components, and materials while rethinking their business model to retain ownership of recoverable materials and then recycling them back into use. This suggests a supply circle rather than a supply chain. While it looks great as a hypothesis, is this concept practical? Just how do you pull such strategies off? And just where, around this supply circle, can IT intervene or be leveraged to make it happen?

Guest 1: Bryan Ball, Vice President and Principal Analyst, Supply Chain Management, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/bryan-ball/

Guest 2: Rick D. Blasgen, President and CEO, the Council of Supply Chain Management Professionals (CSCMP)

Guest Bio: https://www.ciotalknetwork.com/contributor/rick-blasgen/

More on this Episode: https://www.ciotalknetwork.com/supply-chain-to-supply-circle/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

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How To Be a Self-motivated Leader Jul 25, 2012

Leaders all talk about the importance of motivating those around them, and of keeping others as pumped and committed about what they do, as is he or she. Yet, one obvious question is rarely addressed… who motivates the motivator? How does a leader motivate him/herself? How can a leader stay motivated, day after day?

Guest 1: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 2: William R. Patterson, Business Motivational Speaker, The Baron Solution Group

Guest Bio: https://www.ciotalknetwork.com/contributor/william-patterson/

More on this Episode: https://www.ciotalknetwork.com/how-to-be-a-self-motivated-leader/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Driving Accountable Care Through Analytics Jul 18, 2012

Ideally, healthcare providers should avoid unnecessary admissions and readmissions and work instead to improve their patient population’s health and hospital experience. This may require getting timely, high quality metrics on factors such as emergency room efficiency, cost management, patient flow, staff productivity, clinical outcomes, efficacy of treatment, and “Meaningful Use”. This, in turn, would require high quality, near real time, highly actionable analytics which will be delivered leveraging state of the art operational, clinical, and financial analytics platforms. Are we just getting started with these platforms or riding the maturity curve? What related people, process, and technology challenges will have to be overcome before accountable care can be delivered consistently and reliably?

Guest 1: C. Scott Blanchette, SVP & Chief Information Officer, Vanguard Health Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/cscott-blanchette/

Guest 2: Dr. Michael Bakerman, Chief Medical Information Officer (CMIO), The UMass Memorial Healthcare System

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-bakerman/

Guest 3: John Mattison, Assistant Medical Director, Chief Medical Informatics Officer, Kaiser Permanente, Southern California

Guest Bio: https://www.ciotalknetwork.com/contributor/john-mattison/

More on this Episode: https://www.ciotalknetwork.com/driving-accountable-care-through-analytics/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

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Transforming Higher Ed Jun 27, 2012

Better higher Ed should produce better workers, business leaders, entrepreneurs, and innovators for the future. So why do so many feel higher education is failing to meet this expectation? Where are higher educational institutions dropping the ball? What new or different innovations are being used in the hope of transforming Higher Ed? What is working or not working? What chronic issues still need to be addressed, and what new issues have emerged? Is IT in a position to enable or even drive such a transformation?

Guest 1: Edward Adams, CTO and Director of Computing Services, Ross School of Business, University of Michigan at Ann Arbor

Guest Bio: https://www.ciotalknetwork.com/contributor/edward-adams/

Guest 2: Dr. Michael Zastrocky, Executive Director of the Leadership Board for CIO’s in Higher Education and Senior Advisor, The Chronicle of Higher Education

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-zastrocky/

More on this Episode: https://www.ciotalknetwork.com/transforming-higher-ed/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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The CIO as Ball Coach! Jun 20, 2012

Isn’t running an IT department just like coaching a ball team? You have your team run every day to build their endurance and to keep them in peak condition. Each player must be a top performer, regardless of his/her position, and be ready to fill-in other positions if needed. Every team member must love the sport and be committed to keeping the ball in play, doing whatever is necessary to win. How well are today’s IT leaders playing coach? What additional gamesmanship can an IT leader pick up, to better play the increasingly complex business/IT ball game?

Guest 1: John Teeter, Deputy Chief Information Officer, the Department of Health and Human Services

Guest Bio: https://www.ciotalknetwork.com/contributor/john-teeter/

Guest 2: Tommy Amaker, Head Coach, Harvard Crimson Basketball

Guest Bio: https://www.ciotalknetwork.com/contributor/tommy-amaker/

More on this Episode: https://www.ciotalknetwork.com/the-cio-as-ball-coach/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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CIOs: How to Survive The Change to “A New NORMAL” Jun 13, 2012

You were already a CIO when the new Normal arrived. Now what? What got you here may not get you there, so what capabilities do you have or lack? Of the capabilities you have, what should you preserve, what should you change, and what should you lose, in order to be ready to trod your new uncharted path into the unknown future?

Guest 1: Tim Peterson Title: Executive Vice President, Chief Information Officer, Wellmark Blue Cross Blue Shield (Des Moines, IA)

Guest 2: Nicholas R. Colisto Title: Vice President and Chief Information Officer, Hovnanian Enterprises

For more details and related content: https://www.ciotalknetwork.com/cios-how-to-survive-the-change-to-a-new-normal

Cloud Contracts – The Hidden Costs & Risks Jun 06, 2012

Cloud’s obvious advantages make it seem like a no-brainer. But what are the “gotchas?” How can CIO’s ensure they get the best contract deals? And how do they mitigate excessive risk? What are the new/changing trends in Cloud Pricing models, contracting, and SLAs? What are the hidden costs and key risks in Cloud contracts, and more importantly, how can CIO’s avoid them and protect their organizations?

Guest 1: Thomas Trappler, Director of Software Licensing, UCLA; Instructor, Contracting for Cloud Computing Services, UCLA Extension

Guest Bio: https://www.ciotalknetwork.com/contributor/thomas-trappler/

Guest 2: Thomas Struan, Chief Information Officer (CIO), Army Aviation Center Federal Credit Union

Guest Bio: https://www.ciotalknetwork.com/contributor/thomas-struan/

Guest 3: John Engates, CTO, Rackspace

Guest Bio: https://www.ciotalknetwork.com/contributor/john-engates/

More on this Episode: https://www.ciotalknetwork.com/cloud-contracts-the-hidden-costs-risks/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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How to Build The Next-Gen of IT Leaders May 30, 2012

Today’s uncertain times, with so much complexity and change, have been tough on our IT leaders. But these challenges show no signs of easing in the years to come. So how do we prepare the next generation of IT leaders? Will there be enough time, funds, or capacity to properly prepare and train them? What abilities will be expected of them? What are organizations doing to prepare the path this new breed of leader must tread? What external resources, tools, or programs are being developed for this task?

Guest 1: June E. Drewry, former Global Chief Information Officer, the Chubb Group of Insurance Companies; Executive Coach

Guest Bio: https://www.ciotalknetwork.com/contributor/june-drewry/

Guest 2: James P. Knight, Global Chief Information Officer, Chair, SIM Board of Directors, Chubb

Guest Bio: https://www.ciotalknetwork.com/contributor/james-knight/

Guest 3: Dr. Sasi Kumar Pillay, Chief Technology Officer of IT, National Aeronautical and Space Administration (NASA)

Guest Bio: https://www.ciotalknetwork.com/contributor/sasi-pillay/

More on this Episode: https://www.ciotalknetwork.com/how-to-build-the-next-gen-of-it-leaders/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Holding a Mirror up to IT May 23, 2012

Good intentions aside, IT leaders often end up delivering what they think they know best. Where they have gaps in their experience it’s not unreasonable to invite consultants. The real issue is when executive management or stakeholders attempt to solicit 3rd party opinions about how IT is doing and perhaps call for an audit. When this happens, CIO’s along with their direct reports can become defensive and territorial. Why is that? Why do so few organizations request voluntary external IT audits? Is it a bad idea to occasionally hold a mirror up to the CIO and the IT organization? Why couldn’t this be used as a tool to get better at creating value? Aren’t we still just following old auditing ways that focused on operational efficiency or are we ready to develop newer frameworks that help IT to focus on top line growth with better alignment to the business?

Guest 1: Ross E. Wescott, Chief IT auditor, Portland General Electric Company (PGE)

Guest Bio: https://www.ciotalknetwork.com/contributor/ross-wescott/

Guest 2: Walter Weir, CIO, The University of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/walter-weir/

More on this Episode: https://www.ciotalknetwork.com/holding-a-mirror-up-to-it/

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IT: Driving and Enabling Marketing and Sales Innovation May 16, 2012

As the economy improves, companies are jockeying for competitive positions and investing in top line growth initiatives, but business paradigms have changed. Are the old traditional marketing approaches up to the job of supporting these activities given the new paradigms? How do marketing activities need to change? Where can IT lead the way and support Marketing strategies effectively? How should IT realign itself to accomplish these goals?

Guest 1: Mike Relich, EVP & CIO, Guess?

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-relich/

Guest 2: Allison Cerra, Chief Marketing Officer, Alcatel-Lucent

Guest Bio: https://www.ciotalknetwork.com/contributor/allison-cerra/

More on this Episode: https://www.ciotalknetwork.com/it-driving-and-enabling-marketing-and-sales-innovation/

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Transforming Government Procurement and Contract Management May 09, 2012

There has always been a lot of debate over how well the government uses the public’s tax dollars to provide security, deliver services, etc. How accountable has the government been in its procurement and contract management practices? Have the procurement and services that were paid for, been worth the dollars spent? What challenges does the government face in improving its procurement and contract practices or improving its accountability on spending? How can IT help make its procurement and contract management more effective while providing more transparency on its spending and the value received?

Guest 1: Nick Nayak, Chief Procurement Officer, Department of Homeland Security (DHS), and Acquisitions instructor, Strayer University

Guest Bio: https://www.ciotalknetwork.com/contributor/nick-nayak/

Guest 2: Michael Clark, USAID Contracting Officer Division Chief, The Bureau of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-clark/

Guest 3: Jerry Horton, CIO, US Agency for International Development (AID)

Guest Bio: https://www.ciotalknetwork.com/contributor/jerry-horton/

More on this Episode: https://www.ciotalknetwork.com/transforming-government-procurement-and-contract-management/

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Mobile Government: Risk, Rewards, and Roadmap May 02, 2012

Enterprises have whole heartedly embraced mobility and are reaping the rewards, even while still working to mitigate the remaining risks. How is government viewing its transition to mobility? What risks and rewards are expected from making government more mobile? What is the roadmap to achieving wide-spread adoption of this successful paradigm while avoiding undue risk?

Guest 1: Claire Bailey, Director, Chief Technology Officer (CTO), Arkansas Department of Information Systems (DIS)

Guest Bio: https://www.ciotalknetwork.com/contributor/claire-bailey/

Guest 2: Gwynne Kostin, Director Mobile, Office of Citizen Services & Innovative Technologies, U.S. General Services Administration (GSA)

Guest Bio: https://www.ciotalknetwork.com/contributor/gwynne-kostin/

More on this Episode: https://www.ciotalknetwork.com/mobile-government-risk-rewards-and-roadmap/

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Managing The IT Skills Gap Now and For The Future Apr 25, 2012

Business models, computing paradigms, delivery expectations, customer satisfaction, and profitability are all in flux. The ability of IT talent at all organizational levels to understand business as it stands and how it will morph in the future while maintaining and improving service delivery is no small feat. Can we prepare our IT people proactively or is it going to be a catchup game? Will our efforts to manage the skills gap even be adequate? What are organizations doing or should be doing to manage the IT skills gap and sustain delivery for now and in the future?

Guest: Todd Thibbodeaux, President & CEO, CompTIA

Guest Bio: https://www.ciotalknetwork.com/contributor/todd-thibbodeaux/

More on this Episode: https://www.ciotalknetwork.com/managing-the-it-skills-gap-now-and-for-the-future/

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PaaS: Are solutions ready? Are we ready? Apr 18, 2012

PaaS (Platform as a Service) promises a faster, more cost-effective model for application development and delivery, because you can build and run applications in the cloud. Is this something we need or is it a solution looking for a problem? What does solution actually buy us? Who is it best for? Are application development groups ready to embrace it?

Guest: Drue Reeves, VP Distinguished Analyst, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/drue-reeves/

More on this Episode: https://www.ciotalknetwork.com/paas-are-solutions-ready-are-we-ready/

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Learning That Drives Enterprise Performance! Apr 11, 2012

Ongoing improvement in enterprise performance requires learning at the individual, department, and organizational level. Although we traditionally invest in these areas, how well is that investment paying off? Have enterprises been able to track and plan for upcoming learning needs, make that learning happen, preserve it and make it accessible? Have they been able to measure the impact on individuals by groups and departments over the organization as a whole? Has enterprise learning changed over the years? If it is changing, what will it be like in the future?

Guest 1: Linda Argote, The David M. and Barbara A. Kirr Professor of Organizational Behavior and Theory, Carnegie Mellon, Tepper School

Guest Bio: https://www.ciotalknetwork.com/contributor/linda-argote/

Guest 2: Gus Crosetto, Chief Learning Officer, US GAO (Government Accountability Office)

Guest Bio: chttps://www.ciotalknetwork.com/contributor/linda-argote/

More on this Episode: https://www.ciotalknetwork.com/learning-that-drives-enterprise-performance/

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The Consumer Dictatorship! Apr 04, 2012

The free flow of information has given today’s consumer more choices about purchasing and the power to respond quickly and effectively about what they like or don’t like. Companies have little control over this vast flow of information that affects everything from dealing with what and how much is sold where and for how much, to dealing with customer satisfaction or dis-satisfaction snowballing over social media channels. The clock cannot be turned back on this revolution, so what can companies do to re-take control of information or change their business strategies, and how can IT help?

Guest 1: Jeanne Bliss, Author, President, CustomerBliss

Guest Bio: https://www.ciotalknetwork.com/contributor/jeanne-bliss/

Guest 2: William Swislow, Senior Vice President, Product & Chief Information Officer, Cars.com

Guest Bio: https://www.ciotalknetwork.com/contributor/william-swislow/

More on this Episode: https://www.ciotalknetwork.com/the-consumer-dictatorship/

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Building a New CIO Cabinet Post M&A Mar 28, 2012

An M&A situation can be a strategic opportunity for an IT leader to build a new IT organization. While some people will end up leaving, a new IT leader will emerge, either from one of the companies involved or from outside. How does this CIO of the new combined company go about putting together his new “cabinet” of advisors and right hand men?

Guest 1: William G. Halnon, Senior Vice President & Chief Information Officer, Republic Services Inc

Guest Bio: https://www.ciotalknetwork.com/contributor/william-halnon/

Guest 2: James M. Spitze, Executive Director, Fisher CIO Leadership Program Institute for Business Innovation, Haas Business School, University of California

Guest Bio: https://www.ciotalknetwork.com/contributor/james-spitze/

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Should There be an IT Leadership Maturity Model? Mar 21, 2012

If there are maturity models for the technology paradigms IT leaders adopt, wouldn’t it be possible to develop a maturity model for IT Leadership as well? That is, an IT Leadership maturity model that would help CIOs and their lieutenants to measure their current state and chart a path forward for them to improve and become more successful and effective. What would such a maturity model look like? How realistic is it to expect humans to follow a structured path like a maturity model, in order to acquire the competencies and experience suggested by such models? Could a “one size fits all” standard maturity model be created?

Guest 1: Allan Hackney, SVP & Chief Information Officer, John Hancock Financial Services

Guest Bio: https://www.ciotalknetwork.com/contributor/allan-hackney/

Guest 2: Tim Cook, Co-lead Information Officers Practice in the UK, Russell Reynolds

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-cook/

More on this Episode: https://www.ciotalknetwork.com/should-there-be-an-it-leadership-maturity-model/

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How Do You Secure Your Extended IT? Mar 14, 2012

Today, organizations are outsourcing more and more of their IT applications, systems, and infrastructure, and moving to the cloud. But can their IT leaders depend solely on the vendors’ promises and contract agreements about delivering these services securely? It’s one thing to articulate security concerns but another to live with risks, including job loss, which could arise while someone external has control of these services. How can IT leaders secure these extensions to their IT departments? What has been tried? What has worked or not worked?

Guest 1: Dan Blum, VP and Distinguished Analyst, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-blum/

Guest 2: Alan Levine, Global CISO , Alcoa Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/alan-levine/

More on this Episode: https://www.ciotalknetwork.com/how-do-you-secure-your-extended-it/

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Financial Services: From BI to Big Data Mar 07, 2012

While Bi and Analytics are not relatively new concepts for financial services organizations, based on rapidly changing business models, shifting regulatory reforms, the expansion into new markets, and continually morphing risk management needs, would using just “traditional” BI cut it? Is Big Data a good answer? Is there a compelling business case to escalate from traditional BI to Big Data? What have financial organizations tried with respect to BI transformation and Big Data adoption, in order to meet the new needs of clients?

Guest 1: Charles Costa, head of Global Technology and Operations and Chief Information Officer, J.P. Morgan Asset Management

Guest Bio: https://www.ciotalknetwork.com/contributor/charles-costa/

Guest 2: Dr. Michael Chui, Senior Fellow, The McKinsey Global Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-chui/

More on this Episode: https://www.ciotalknetwork.com/financial-services-from-bi-to-big-data/

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Is Mobility Improving Healthcare Delivery? Feb 29, 2012

Mobility presumably offers advantages in delivering healthcare, and so investments have been made to improve it. What has been the result? Have the investments returned a significant ROI? What specific innovations have driven down cost, increased access, and improved the quality of healthcare? How has the consumerization of IT been leveraged to increase the overall adoption of mobility in healthcare while still managing related challenges?

Guest 1: Edward W. Marx, Senior Vice President and Chief Information Officer, Texas Health Resources

Guest Bio: https://www.ciotalknetwork.com/contributor/edward-marx/

Guest 2: Jim Murry, Chief Information Officer, Health Affairs Information Services, and Associate Dean of IT & Informatics, School of Medicine, UC Irvine

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-murry/

More on this Episode: https://www.ciotalknetwork.com/is-mobility-improving-healthcare-delivery/

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Transforming Traditional IT Into Cloud IT Feb 22, 2012

With Cloud computing bringing disruptive and progressive approaches to business transformation, it would seem naïve to think we could adapt Cloud to traditional Enterprise IT norms. Any such attempts are certainly knee jerk reactions when we don’t know what else to try. So, how does an organization transform its enterprise IT to adapt to Cloud and realize its full potential? What people, process, policy, and pocketbook changes would be needed?

Guest 1: Suren Gupta, EVP, IT at Allstate Insurance Company

Guest Bio: https://www.ciotalknetwork.com/contributor/suren-gupta/

Guest 2: Teri M. Takai, CIO, US Department of Defense

Guest Bio: https://www.ciotalknetwork.com/contributor/teri-takai/

More on this Episode: https://www.ciotalknetwork.com/transforming-traditional-it-into-cloud-it/

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Should Customer Input Govern Innovation? Feb 15, 2012

Traditional wisdom claims that working closely with customers will stimulate innovation but contrarians suggest that working closely with customers yields the predictable, stifles creativity, and misdirects resources into trivial innovation. Must we wait for lightning to strike or can we successfully partner with customers to innovate? What should a company do? And, in either case, how can IT further assist?

Guest 1: Thomas H. Murphy, SVP & CIO, AmerisourceBergen

Guest Bio: https://www.ciotalknetwork.com/contributor/thomas-murphy/

Guest 2: Simon Szykman, CIO, The Department of Commerce

Guest Bio: https://www.ciotalknetwork.com/contributor/simon-szykman/

Guest 3: Michelle R. McKenna, CIO, Constellation Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/michelle-mckenna/

More on this Episode: https://www.ciotalknetwork.com/should-customer-input-govern-innovation/

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Looking for a “Demand-Driven” Supply Chain Feb 08, 2012

The old traditional supply chain “pushed products to market.” How achievable would it be to turn this around and make it into a “demand-driven” supply chain where all the supply chain partners were aligned to “pull product to sales?” Regardless of the business environment, a demand-driven supply chain could reduce inventory levels while providing flexibility to better respond to market changes. What would this kind of change cost and what challenges would it bring? Would it produce a positive ROI? Has it ever been tried? If so, what were the results? What are the opportunity costs of NOT moving to a demand-driven supply chain? How can IT assist in making demand-driven supply chain a mainstream well adopted reality?

Guest 1: Jason Birnbaum, Chief Information Officer, Sirva, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/jason-birnbaum/

Guest 2: Bryan Ball, Vice President and Principal Analyst, Supply Chain Management, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/bryan-ball/

More on this Episode: https://www.ciotalknetwork.com/looking-for-a-demand-driven-supply-chain/

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I & O Investments: Technology or Operational excellence? Feb 01, 2012

Today’s tight IT budgets have not slowed the rush to adopt cloud, virtualization, etc. But in our rush to spend money to save it, perhaps we may be overlooking the biggest question of all: “What is most important for Infrastructure and Operations (I & O) Management – technology or the operational excellence of our IT?” Do we have a balanced view as to what is needed to align with and meet business needs? What type of virtualization fits best? Which makes better sense, public or private cloud? How do optimize legacy systems? How do we find the answers that are uniquely right for our organization?

Guest 1: Malcolm Jackson, CIO, The Environmental Protection Agency

Guest Bio: https://www.ciotalknetwork.com/contributor/malcolm-jackson/

Guest 2: Martin J. Gomberg, Senior Vice President & Chief Information Officer, A&E Television Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/martin-gomberg/

More on this Episode: https://www.ciotalknetwork.com/i-o-investments-technology-or-operational-excellence/

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IT Workforce Skills, Competency, and Engagement: The Road Ahead Jan 25, 2012

Both IT and the business environment are changing fast! While the spotlight is on technology, what about the IT people who deliver the goods? Where is today’s workforce failing? Will traditional approaches to managing the skill, competency, and engagement of our IT workforce continue to be relevant, going forward? What changes in skills and/or competency do we need? Who are the stakeholders who need to come together to build an IT workforce for today and that will still be delivering tomorrow?

Guest 1: Pablo A. Vegas, VP and Chief Information Officer, American Electric Power (AEP)

Guest Bio: https://www.ciotalknetwork.com/contributor/pablo-vegas/

Guest 2: Maurice Tayeh, SVP & CIO, The Shaw Group Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/maurice-tayeh/

Guest 3: Art Lofton, CIO & VP, IT Solutions at Northrop Grumman Aerospace Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/art-lofton/

More on this Episode: https://www.ciotalknetwork.com/it-workforce-skills-competency-and-engagement-the-road-ahead/

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Building Innovation As a Long-Term Enterprise Capability Jan 18, 2012

Every company wants to innovate for growth & profitability, but is this at the top of business leaders’ agendas? Leaders and resources should be aligned to spur sustainable creativity and innovation, but doesn’t that require a framework for making innovation efforts measurable and results predictable? What does it take to make innovation a critical long-term capability of the enterprise?

Guest 1: Daniel Fallon, VP and Chief Technology Officer, Navistar

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-fallon/

Guest 2: Clayton Christensen, Professor & Author, Harvard Business

Guest Bio: https://www.ciotalknetwork.com/contributor/clayton-christensen/

More on this Episode: https://www.ciotalknetwork.com/building-innovation-as-a-long-term-enterprise-capability/

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Rethinking IT to deliver Choice, Speed and Scale Jan 11, 2012

Historically, IT value has been based on IT being able to deliver on-time and on (or within) budget. Now, business has new wants! …How do IT leaders rethink IT to deliver more choice, faster speed, and greater scale? What have we changed and what should we be changing in order to deliver on these new challenges?

Guest 1: John R. Dick, SVP & CIO, Western Union

Guest Bio: https://www.ciotalknetwork.com/contributor/john-dick/

Guest 2: Jim Fortner, VP of Global Business Services, IT Development & Operations, P&G

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-fortner/

Guest 3: Gregory R. Simpson, Chief Technology Officer, Synchrony Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/gregory/

More on this Episode: https://www.ciotalknetwork.com/rethinking-it-to-deliver-choice-speed-and-scale/

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Benchmarks And Metrics for Fluid Business and IT Jan 04, 2012

In order to stay focused, we have always applied benchmarks and metrics to establish a baseline and measure progress against predefined goals. Are the same benchmarks and metrics still relevant? Is everything that we want to measure, measurable? Given the fast pace and fluidity of business and IT, will measurement get easier or more difficult moving forward? What challenges and opportunities lay ahead to establish effective benchmarks for predictable growth and profitability?

Guest 1: Michel Janssen, Chief Research Officer, The Hackett Group

Guest Bio: https://www.ciotalknetwork.com/contributor/michel-janssen/

Guest 2: Chris Smith, CIO, The US Department of Agriculture

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-smith/

Guest 3: George Westerman, Research Scientist in the Center for Information Systems Research, The MIT Sloan School of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/george-westerman/

More on this Episode: https://www.ciotalknetwork.com/benchmarks-and-metrics-for-fluid-business-and-it/

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The Future of IT Leadership Dec 28, 2011

The IT landscape, how it supports business, drives change and derives business value is changing rapidly. How are we redefining the role of future IT leaders to adapt? What are organizations looking for in their IT leaders as they hire or retain them? How hopeful should we be about future IT leadership based on the current pipeline of CIO aspirants?

Guest 1: Thornton May, IT Futurist & Dean, The IT Leadership Academy

Guest Bio: https://www.ciotalknetwork.com/contributor/thornton-may/

Guest 2: Mark P. McDonald, Chief Information Officer, City of Vancouver

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-mcdonald/

Guest 3: Mark Polansky, Managing Director, North America Information Technology Officers, Korn/Ferry International

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-polansky/

More on this Episode: chttps://www.ciotalknetwork.com/contributor/mark-polansky/

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CIO Agenda 2012 Dec 21, 2011

What’s on the minds and wish lists of CIOs for 2012? What does business expect IT to focus on for next year? …Increasing enterprise growth, attracting and retaining customers, creating new products or services (read “innovation”), or improving operational performance? In the coming year, how much of IT and IT leadership’s investment in time and resources is going to be invested in building new competitive advantage as opposed to business as usual?

Guest 1: Sheleen Quish, SVP of HR and IT, Ameristar Casinos, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/sheleen-quish/

Guest 2: Mike Relich, EVP & CIO, Guess?

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-relich/

Guest 3: Linda Cureton, CIO, National Aeronautics and Space Administration (NASA)

Guest Bio: https://www.ciotalknetwork.com/contributor/linda-cureton/

More on this Episode: https://www.ciotalknetwork.com/cio-agenda-2012/

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Predicting Big Business Value from “Big Data” Dec 14, 2011

Enterprises are expecting big results from Big Data. Mining Big Data sets (like web searches or twitter postings) is expected to help business managers leverage data-driven strategies to innovate, compete, and enhance productivity. Beyond the hassle of storage, how prepared are IT leaders, to fully exploit the potential of Big Data.

Guest 1: John Crary, CIO, American Red Cross

Guest Bio: https://www.ciotalknetwork.com/contributor/john-crary/

Guest 2: Dale Potter, SVP Strategy and Transformation, The Ottawa Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/dale-potter/

More on this Episode: https://www.ciotalknetwork.com/predicting-big-business-value-from-big-data/

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Intelligent Public Transit through IT Nov 30, 2011

Every day, those of us who depend on public transit expect it to get us where we’re going inexpensively, safely, and with the reliability and consistency of a utility. How has mass transit changed from the past? How is IT transforming public transit now and for the future with regards to offering real time statuses on arrivals/departures, connecting with riders via social media, offering information over the Internet, et al? What innovations are being contemplated or deployed to improve today’s commuter experience? What could our transit systems learn from global transit solutions? What transit system is doing the best job of moving people?

Guest 1: Gary Foster, CTO of Massachusetts, Bay Transit Authority (MBTA), Boston, MA

Guest Bio: https://www.ciotalknetwork.com/contributor/gary-foster/

Guest 2: Allan Steele, VP & Chief Information Officer, Dallas Area Rapid Transit (DART)

Guest Bio: https://www.ciotalknetwork.com/contributor/allan-steele/

More on this Episode: chttps://www.ciotalknetwork.com/contributor/allan-steele/

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Can a CIO Use Social Media to Deliver Better IT? Nov 23, 2011

Almost everyone is tuned into social media in their personal lives, so it’s no surprise social media is making inroads into the business world as well. While businesses are using SM to connect with new customers externally, could IT use SM for better communication with its own business customers within the enterprise, and to better align IT with the business? What is being tried, and what is working? What isn’t working?

Guest 1: Wayne Shurts, Executive VP & Chief Technology Officer, Sysco

Guest Bio: https://www.ciotalknetwork.com/contributor/wayne-shurts/

Guest 2: Lt Gen William T. Lord, Chief of Warfighting Integration & CIO, Office, The Secretary of the Air Force

Guest Bio: https://www.ciotalknetwork.com/contributor/genwilliam-lord/

More on this Episode: https://www.ciotalknetwork.com/can-a-cio-use-social-media-to-deliver-better-it/

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How to Enable Secure Cloud Computing Nov 16, 2011

Three security issues loom large over the future of Cloud Computing: Will corporate IT security policies still apply to the applications and services delivered via the cloud? How will a CIO prove to management and clients that the company’s applications and services are as secure as before the cloud and meeting all SLAs? Will security be robust enough to pass any compliance audits required? Only when each of these 3 concerns can be answered with a resounding “YES!”, will cloud computing be finally considered secure. Meanwhile, what will IT leaders and vendors have to consider, change, revamp, or manage differently in order to achieve this end goal?

Guest 1: Elayne Starkey, CSO, Department of Technology and Information (DTI), Delaware

Guest Bio: https://www.ciotalknetwork.com/contributor/elayne-starkey/

Guest 2: Dan Lohrmann, CSO, Department of Technology, Management & Budget (DTMB), Cybersecurity & Infrastructure Protection, State of Michigan

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-lohrmann/

More on this Episode: https://www.ciotalknetwork.com/how-to-enable-secure-cloud-computing/

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Where are You On The Cloud Maturity Model? Nov 09, 2011

Cloud Computing has been around long enough for us to have ironed out most of the kinks and is quickly becoming part of our enterprise computing DNA. But does that mean most of us have aced the Cloud Computing paradigm or that we use the mature technology to its best advantage? If we fail at using it properly, then where are we and what do we need to do to get to the next level? Is there a clearly defined ONE cloud maturity model we can follow, that has established benchmarks?

Guest 1: Peter Cook, Chief Information Officer Europe, Global Shared Services, Wolters Kluwer N.V.

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-cook/

Guest 2: Carl-Magnus Hallberg, SVP of Global IT Services, NASDAQ OMX

Guest Bio: https://www.ciotalknetwork.com/contributor/carl-hallberg/

More on this Episode: https://www.ciotalknetwork.com/where-are-you-on-the-cloud-maturity-model/

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What’s It Take to Boost Energy for Peak IT Leadership Performance? Nov 02, 2011

There’s lots of talk about IT leadership skills, but the personal energy capacity a leader needs to do it all is equally important. Even a champion marathon runner takes breaks. How can an IT leader, under the gun 24/7, maintain his/her “energy” at peak performance level? Where does he/she find the personal reserves to successfully handle stress and promote the maximum productivity of those around him/her as a successful IT leader should? What strategies can he/she use to boost energy levels and avoid becoming so exhausted as to be disorganized, burnt out, or simply inattentive?

Guest 1: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 2: Thomas H. Murphy, SVP & CIO, AmerisourceBergen

Guest Bio: https://www.ciotalknetwork.com/contributor/thomas-murphy/

More on this Episode: https://www.ciotalknetwork.com/whats-it-take-to-boost-energy-for-peak-it-leadership-performance/

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How to Drive Effective Fraud Prevention and Detection Oct 26, 2011

Payment card and check fraud was #1 & 2, phishing/vishing #3, and ACH/wire fraud #4. Financial Services, Retailers, Government & Law Enforcement IT, as well as Healthcare IT and eCommerce all face these threats. However, security efforts are often focused on the traditional types of fraud that concern regulators while the newer digital threats often get less attention than they merit. Can IT help diversify and improve its organization's overall detection and prevention capability, for both digital as well as traditional fraud?

Guest: J. Stephen Fletcher, Chief Information Officer and Executive Director of the Department of Technology Services, State of Utah, and President of NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/jstephen-fletcher/

More on this Episode: https://www.ciotalknetwork.com/how-to-drive-effective-fraud-prevention-and-detection/

More on Security: https://www.ciotalknetwork.com/topics/security/

More on Government: https://www.ciotalknetwork.com/topics/government/

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Roadmap to Secure HealthCare Delivery Oct 19, 2011

Healthcare organizations of all types, pharmacies, healthcare vendors, healthcare providers, and health insurance companies are all under pressure to go digital sooner rather than later. At each organization, the IT leader will have to assess the pros and cons of various services and cloud options, each of which comes with its own security concerns. Additionally, these IT leaders will have to implement compliant data security governance. Additionally IT will have to implement security on various mobile devices in various settings (for example, what about a tablet/pad with instructions from a doctor, in an ambulance?). How can we leverage IT to create a new roadmap to effective, nimble and secure healthcare, quickly?

Guest 1: Roy Mellinger, VP and CISO, Wellpoint

Guest Bio: https://www.ciotalknetwork.com/contributor/roy-mellinger/

Guest 2: Matt Eversole, SVP and CTO, Catholic Health Partners

Guest Bio: https://www.ciotalknetwork.com/contributor/matt-eversole/

Guest 3: Keith Fricke, CISO, Catholic Health Partners

Guest Bio: https://www.ciotalknetwork.com/contributor/keith-fricke/

More on this Episode: https://www.ciotalknetwork.com/roadmap-to-secure-healthcare-delivery/

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Secure Government and International Borders Oct 12, 2011

The sheer power of “hactivism” to disrupt eCommerce and perpetrate cybertheft, is attracting technically savvy groups with more ambitious agendas then activism or crime. Not just sensitive data of governments is at risk, but infrastructure, utilities, transportation, emergency, eCommerce and other critical networks are also at risk to cyberterrorist groups’ hacking. What is the current state of collaboration among various governments in sharing information and ideas on how to protect all these critical support networks and territorial borders secure for the world? Can virtual and territorial borders ever be “safe enough?

Guest 1: Alma R.Cole, Chief Information Security Officer, US Customs and Border Protection, Department of Homeland Security

Guest Bio: https://www.ciotalknetwork.com/contributor/alma-cole/

Guest 2: Robert Dick, Director General, National Cyber Security Directorate, Public Safety Canada

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-dick/

More on this Episode: https://www.ciotalknetwork.com/secure-government-and-international- borders/

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So, You Need to Outsource Your Workplace IT? Oct 05, 2011

With the increasing strategic importance of IT, it would seem logical for IT leaders to focus attention on top line growth related initiatives. Meanwhile, workplace IT is a good candidate for outsourcing since doing so would free IT from the need to deal with provisioning, support calls, updates, and hardware refreshes. Certainly companies are ready to make this move. However, unaddressed questions such as “How much?”, “By whom?”, and “When?” may prevent companies from realizing the benefits. What can we learn from others who have done this successfully? With the advancement of technology, how far is this decision from becoming a no-brainer?

Guest 1: Pieter Schoehuijs, Chief Information Officer, AKZO Nobel N.V.

Guest Bio: https://www.ciotalknetwork.com/contributor/pieter-schoehuijs/

Guest 2: Lionel Lamy, Research Director, European Software and Services, IDC

Guest Bio: https://www.ciotalknetwork.com/contributor/lionel-lamy/

More on this Episode: https://www.ciotalknetwork.com/so-you-need-to-outsource-your-workplace-it/

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Enabling Consumerization and BYOC Sep 21, 2011

Enterprises everywhere are finding themselves in a position where they must accommodate workplace consumerization. The next logical step would be to go all the way and institute a BYOC policy. But, how does an IT leader go about instituting these new workplace computing paradigms? What is a right balance? How far should we take it? Are there any limits?

Guest 1: William Martorelli, Principal Analyst, Forrester Research

Guest Bio: https://www.ciotalknetwork.com/contributor/william-martorelli/

Guest 2: Steve Phillips, Senior Vice President, Chief Information Officer, Avnet, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-phillips/

More on this Episode: https://www.ciotalknetwork.com/enabling-consumerization-and-byoc/

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BI Governance: Making it a Reality Sep 14, 2011

BI is a business principle and an ongoing process. As the business changes, so too does BI. There also needs to be a governance framework stating guiding principles, decision-making bodies, decision areas, and oversight mechanisms, all aligned to the company’s unique needs and culture. How do you define these? How do you align BI with corporate strategy and diverse, non-static business and IT requirements? How successful have organizations been in building such a framework? What changes does the new “Normal” require of older governance frameworks? Who should own or run BI governance and also, put it in place?

Guest 1: Philip Russom, TDWI Research Director, Data Management

Guest Bio: https://www.ciotalknetwork.com/contributor/philip-russom/

Guest 2: George Surdu, Executive Vice President and Chief Technology Officer, Comerica

Guest Bio: https://www.ciotalknetwork.com/contributor/george/

More on this Episode: https://www.ciotalknetwork.com/bi-governance-making-it-a-reality/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Is Mobile BI Worth It? Sep 07, 2011

As extended mobile business applications for business intelligence (mobile BI) are gaining momentum, most BI tool vendors are offering a mobile extension to the native BI suite itself. But is mobile BI really just a mobile version of traditional BI? Is implementing mobile BI the same as in traditional BI projects? Is mobile BI secure since now that sensitive data will be provided on a remote device over which an enterprise has little control? Would mobile BI be easier to adopt vs. traditional BI? Is mobile BI a good solution for every kind of data? What about ROI…is it expected to be significant in order to justify related investment?

Guest 1: Howard Dresner, Former Gartner Research Fellow, Accomplished BI SME and Author

Guest Bio: https://www.ciotalknetwork.com/contributor/howard-dresner/

Guest 2: Dave Stodder, Director, TDWI Research for Business Intelligence

Guest Bio: https://www.ciotalknetwork.com/contributor/dave-stodder/

More on this Episode: https://www.ciotalknetwork.com/is-mobile-bi-worth-it/

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BI in 2011 and Beyond Aug 31, 2011

Today’s BI is reactive, strategic, casual, whenever, and reliable. With the introduction of Social Media and mobile business tools, the old walls between BI users and IT will disappear. Already BI decisions are becoming collaborative, made increasingly while on the move, making BI Actionable and agile. Future BI will be proactive, operational, extreme, timely, and will demand accountability. How can IT help today’s BI make the shift and be ready for BI of the future? What risks are involved? What advantages will the new BI offer over the old BI?

Guest: David Judson, Sr Director, Business Intelligence and Enterprise Applications, The Scott's Miracle- Gro Company

Guest Bio: https://www.ciotalknetwork.com/contributor/david-judson/

More on this Episode: https://www.ciotalknetwork.com/bi-in-2011-and-beyond/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Building a Velcro IT Organization Aug 24, 2011

Today, IT people must wear multiple hats and be able to switch roles quickly! And managers need real time visibility on who, where, and when as well as the ability to configure, dissolve, and reconfigure teams as needed, without delays or loss of creativity. While a governance structure may help project team members cope with the usual stressors (e.g., time deadlines, ambiguous power/authority relationships, etc.), how do you develop an IT organization whose people can be engaged or disengaged on demand, like Velcro? What are the challenges and how should they be addressed?

Guest 1: Tom Grahek, Vice President of IT, Fair Isaac corporation (Fico)

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-grahek/

Guest 2: Pablo G. Molina, CIO, AVP of IT and Adjunct Professor, Georgetown University

Guest Bio: https://www.ciotalknetwork.com/contributor/pablo-molina/

More on this Episode: https://www.ciotalknetwork.com/building-a-velcro-it-organization/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Should Business Influence Or Control IT Investments? Aug 17, 2011

Often there is an implicit disconnect between the expectations and incentives set for business lines and those set for their IT counterparts. For example, business Line managers are expected to quickly spot new customer needs and adapt the processes needed to meet those needs. Meanwhile, the IT organization (and its CIO) is often assessed on efficiency metrics that may be internal to IT, including infrastructure spending and portfolio consolidation. As a result, Business Line managers may question the reasons behind any IT investments that don’t help them. Would it be a good idea to let Business managers collaborate and drive IT investments and budgets? Wouldn’t this result in better alignment and fewer headaches for both business and IT?

Guest 1: Stewart H. McCutcheon, Chief Information Office, Nalco

Guest Bio: https://www.ciotalknetwork.com/contributor/stewart-mccutcheon/

Guest 2: Chris K. McGlothlin, Executive Vice President and Chief Information Officer, Domino's Pizza

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-mcglothlin/

More on this Episode: https://www.ciotalknetwork.com/should-business-influence-or-control-it-investments/

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Rethinking The 80-20 Budget Rule! Aug 10, 2011

If IT is increasingly more important as a partner to all aspects of business, doesn't apportioning most of one's IT budget to ordinary enablement and overhead, prevent IT from engaging in those things that IT excels at, like innovating and improving business? Could a more generous allocation of funds actually reduce costs and increase income by accelerating processes, reducing wait times and facilitating increased productivity? Perhaps it is time to rethink the old 80-20 budget rule!

Guest: Jon Walton, Chief Information Officer, County of San Mateo, CA

Guest Bio: https://www.ciotalknetwork.com/contributor/jon/

More on this Episode: https://www.ciotalknetwork.com/rethinking-the-80-20-budget-rule/

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CIO Face Off – Bean Counter vs. Investor Aug 03, 2011

A Bean Counter prides him/herself on efficiency and predictability. He/she expends steady but sure progress at reaching goals. An Investor takes calculated risks. Risk of failure comes with the possibility of job lost, but success could pay off well beyond expectations. The two mindsets seem mutually exclusive. Are they? Which mindset would work best for a CIO, and under what circumstances?

Guest 1: Vittorio Cretella, VP — CTO, Mars IS

Guest Bio: https://www.ciotalknetwork.com/contributor/vittorio-cretella/

Guest 2: Steve Hanna, VP and Chief Information Officer, Kennametal

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-hanna/

Guest 3: Todd Coombes, Senior Vice President, Chief Information Officer, CNO Financial Group, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/todd-coombes/

More on this Episode: https://www.ciotalknetwork.com/cio-face-off-bean-counter-vs-investor/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Are OLD Style CIO’s Ready for The NEW NORMAL? Jul 27, 2011

Business models are changing, customer expectations are rising, complexity is increasing, and it’s all occurring at an accelerating pace! The old, "tried and true" leadership/management styles may not continue to work. If businesses are to successfully confront these painful realities and thrive, they will need to improve decision making, rethink what’s possible, and empower execution. This will require a new kind of CIO who embraces ambiguity, leverages complexity, and invites risks while working shoulder to shoulder with business leadership. Do current CIOs have the mettle to change? And, are they willing and ready?

Guest 1: Nicholas Colisto, Vice President and Chief Information Officer, Avery Dennison

Guest Bio: https://www.ciotalknetwork.com/contributor/nicholas-colisto/

Guest 2: David S. Kaufman, Senior Vice President and Chief Information Officer, ARAMARK

Guest Bio: https://www.ciotalknetwork.com/contributor/david-kaufman/

More on this Episode: https://www.ciotalknetwork.com/are-old-style-cios-ready-for-the-new-normal/

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Is Your IT Prepared for Fluid Customer Expectations? Jul 13, 2011

In our mobile and interconnected world, we're constantly playing catch up with "what", "how much", and "where" as we try to meet the expectations of our customers who want it all yesterday. We may feel we're not "in control," but could IT change that? If so, how? For example, what if we were to create a dynamically scalable and extensible IT application and infrastructure portfolio where all costs are variable and all IT is provisioned "on demand" to meet this end? Would this be a good idea? Would it solve our problems?

Guest 1: Jay Keyse, CTO & Chief Strategist Data Centre Services, HP Enterprise Services

Guest Bio: https://www.ciotalknetwork.com/contributor/jay-keyse/

Guest 2: Peter J. Tseronis, Chief Technology Officer, US Department of Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-tseronis/

Guest 3: Phillip B. Vaughan, SVP and Chief Information Officer, Black & Veatch Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/phillip-vaughan/

More on this Episode: https://www.ciotalknetwork.com/is-your-it-prepared-for-fluid-customer-expectations/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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From vision to fruition, what’s it take to implement change? Jul 06, 2011

Change is always hard. How do you move from pure luck at implementing a successful change to ensured change success? How do you make a successful change repeatable? We know the milestones: vision, the building of momentum as the change is implemented, eventual sustainability, and finally the desired results! But what does it really take to successfully steer your organization to a successful change though these milestones, and then reliably repeat the process again and again, as needed, within the organization and beyond to other organizations?

Guest 1: Stephen J. Bozzo, SVP and Chief Information Officer, 1-800-FLOWERS.COM

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-bozzo/

Guest 2: Larry Bonfante, Chief Information Officer, Author, the United States Tennis Association

Guest Bio: https://www.ciotalknetwork.com/contributor/larry-bonfante/

Guest 3: Harish Ramani, SVP and Global Chief Information Officer, Constellation Brands

Guest Bio: https://www.ciotalknetwork.com/contributor/harish-ramani/

More on this Episode: https://www.ciotalknetwork.com/from-vision-to-fruition-whats-it-take-to-implement-change/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Would Accelerating Quality and CI Initiatives Keep Them From Failing? Jun 29, 2011

For decades, companies have implemented CI to improve and simplify processes, eliminate waste, reduce response time, and improve quality & customer service with an eye towards increased revenue. While a CI Project may reduce process cycles and defects, it may still not significantly impact the bottom line. Why do CI projects fail to deliver? In a brutally fast paced competitive environment, would accelerating initiatives help, or is that just a knee jerk reaction? How difficult is it to align CI initiatives with organizational strategy? what kind of cultural changes do these projects require? Is IT in a position to reduce the failure rate? What kind of partnership is needed between IT and management?

Guest 1: Steve Bell, Author & Lean IT Coach, Lean Enterprise Institute Faculty

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-bell/

Guest 2: Shailesh Grover, Global Head of Quality and Continuous Improvement, Barclays Bank PLC, London, UK

Guest Bio: https://www.ciotalknetwork.com/contributor/shailesh-grover/

More on this Episode: https://www.ciotalknetwork.com/would-accelerating-quality-and-ci-initiatives-keep-them-from-failing/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Acing Hybrid Delivery With All/Some Cloud Jun 22, 2011

In today's competitive world, the agility of a business depends on the agility of it's IT. Enterprises need to be fast and nimble to deliver on any task/project using managed, outsourced, private cloud or public cloud. Are enterprises prepared for this kind of agility? What changes to enterprise DNA are required in to adopt and flourish using this hybrid delivery model?

Guest 1: Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard

Guest Bio: https://www.ciotalknetwork.com/contributor/russ-daniels/

Guest 2: David Smoley, Senior Vice President and Chief Information Officer, Flextronics

Guest Bio: https://www.ciotalknetwork.com/contributor/david-smoley/

Guest 3: David Giambruno, SVP and Chief Information Officer, Revlon

Guest Bio: https://www.ciotalknetwork.com/contributor/david-giambruno/

More on this Episode: https://www.ciotalknetwork.com/acing-hybrid-delivery-with-allsome-cloud/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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Can one IT Foster All 3 Types of Innovation Within One Org? Jun 15, 2011

Disruptive innovation is new tech that burns through the market place, displacing traditional technologies. It can be hard to recognize at first. Planned innovations are market oriented and entrepreneurial. They require vision, discipline, and team building. Sustained innovation relies on the day-by-day, incremental innovations by employees in a system that tolerates risks, rewards creativity, and encourages open communication. Each of these ways of innovating has its own requirements as to leadership style, etc. If IT is the common backbone across business units, how can a CIO help facilitate a framework to foster one or more of these types of innovation styles within one organization? Can all 3 co-exist within ONE organization?

Guest 1: George Tumas, Chief Information Officer of Internet Services Development, Wells Fargo

Guest Bio: https://www.ciotalknetwork.com/contributor/george-tumas/

Guest 2: Joseph L. Drouin, SVP and Chief Information Officer, Kelly Services

Guest Bio: https://www.ciotalknetwork.com/contributor/joseph-drouin/

More on this Episode: https://www.ciotalknetwork.com/can-one-it-foster-all-3-types-of-innovation-within-one-org/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Can IT Grow The Brand? Jun 08, 2011

There are five factors that affect brand positioning: 1) attributes, 2) buyer expectations, 3) competitor attributes, and 4) price, for 5) perceived quality. Today, IT critically impacts many operations and functions across business, so shouldn’t it be able to help on these factors and improve brand positioning? How can IT help grow the brand?

Guest 1: Jeff Peterson, Vice President and Chief Information Officer, Amway

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-peterson/

Guest 2: Clint D. Gibler, Senior Vice President and CIO — Information Services, Western & Southern Financial Group

Guest Bio: https://www.ciotalknetwork.com/contributor/clint-gibler/

More on this Episode: https://www.ciotalknetwork.com/can-it-grow-the-brand/

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Desktop as a Service: Panacea or Hype? Jun 01, 2011

Organizations are under unrelenting pressure to grow, drive efficiency, and mitigate risks. Worsening the situation, the continual onslaught of changes in workplace trends and technologies has resulted in a complex and costly, high maintenance workplace. As an answer, "Desktop as a Service" has emerged as part of an overall IT industrialization trend. DaaS promises cost savings, enables a high degree of consumerization/personalization, and transfers costs from CapEx to OpEx, while reducing or even eliminating the need for Workplace IT asset management. Can DaaS solve the challenges of an expensive, constantly changing, overly complex workplace as promised, or is this just hype? Is DaaS the Panacea we’ve all been waiting for?

Guest 1: Nevin Zimmermann, Chief Technology Officer, GE Healthcare

Guest Bio: https://www.ciotalknetwork.com/contributor/nevin-zimmermann/

Guest 2: Mike Marcotte, Global CIO & head of information technology, EchoStar Corp.

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-marcotte/

Guest 3: Manish Kapoor, SVP of IS, NuStar Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/manish-kapoor/

More on this Episode: https://www.ciotalknetwork.com/desktop-as-a-service-panacea-or-hype/

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Policy, Politics, & Pocketbooks: Improving IT for Present & Future May 25, 2011

For better or for worse, the future of IT will be shaped by today's policies, politics, and available resources. Policies that could hamper innovation and advancement need to be influenced and mitigated where feasible. Stakeholder politics will always be part of the corporate landscape. Short resources are a chronic issue. If IT is to move forward to create a better future, where do we begin the battles, and how do we judge when we have won?

Guest 1: Michael L. Capone, Corporate Vice President and CIO, Automatic Data Processing, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-capone/

Guest 2: J. Stephen Fletcher, Chief Information Officer and Executive Director of the Department of Technology Services, State of Utah, and President of NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/jstephen-fletcher/

More on this Episode: https://www.ciotalknetwork.com/policy-politics-pocketbooks-improving-it-for-present-future/

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Building Trust Vs Bringing Change May 18, 2011

A leader is able to lead because he is trusted by his team. They know him and what to expect. On the other hand, the business environment can change rapidly and unexpectedly, and a CIO must be ready to respond accordingly. Unfortunately that generally means bringing change into the organization, and change brings with it, uncertainty. Oops! There goes the hard won trust of the IT team, which can affect the CIO's leadership. How does a CIO solve this dilemma?

Guest 1: Michael B. Koval, Senior Vice President and Chief Information Officer, Long and Foster

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-koval/

Guest 2: Katherine Klein, Edward H. Bowman Professor of Management, Wharton

Guest Bio: https://www.ciotalknetwork.com/contributor/katherine-klein/

More on this Episode: https://www.ciotalknetwork.com/building-trust-vs-bringing-change/

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Building vs. Being Hi-Visibility Leadership May 11, 2011

An aggressive, assertive, and high-visibility CIO tends to redirect recognition from those who execute the details and stifle team spirit, resulting in frustration and dissatisfaction. On the other hand, a CIO who appears reticent and takes time to delegate responsibility and build and nurture future leadership talent may be perceived as being inattentive to business and lacking leadership him/herself, resulting in a vote of no confidence by management. How does a CIO solve this dilemma?

Guest 1: Jeffrey Pfeffer, Thomas D. Dee II Professor of Organizational Behavior, the Graduate School of Business, Stanford

Guest Bio: https://www.ciotalknetwork.com/contributor/jeffrey-pfeffer/

Guest 2: Denis Edwards, Global Chief Information Officer, Manpower, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/denis-edwards/

More on this Episode: https://www.ciotalknetwork.com/building-vs-being-hi-visibility-leadership/

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How Smart is Your Supply Chain? May 04, 2011

Supply chain management has never been a piece of cake. There are challenges related to cost fluctuations, supply disruptions, transportation capacity misjudgments, constraints, and many other challenges. Are you fully utilizing your ability to interconnect, automate, and introducing intelligence to the way your supply chain predicts disruptions, and smartly change course to keep business humming? What resources and support you need to make this happen?

Guest 1: Jane Barrett, Managing Vice President, Gartner's AMR Supply Chain Research group

Guest Bio: https://www.ciotalknetwork.com/contributor/jane-barrett/

Guest 2: Michael J. Naatz, Chief Customer Officer, Chief Information and Service Officer, YRC Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-naatz/

More on this Episode: https://www.ciotalknetwork.com/how-smart-is-your-supply-chain/

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Getting IT Plugged Into Energy Informatics! Apr 27, 2011

Energy Informatics is about using IS to collect information on energy usage, so that it can be optimized to save energy and money! For example, IS collects information from sensors to tell if a room is being used, and turn off energy when it isn’t, or collects information to identify more efficient driving routes to save on gas. While many US CIOs support Green IT, they’ve lagged on adopting Informatics. What will it take for IT to plug into this new approach to saving energy?

Guest 1: Robert MacTaggart, Chief Information Officer, Leviton Manufacturing Co.

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-mactaggart/

Guest 2: Richard Thomas Watson, J. Rex Fuqua Distinguished Chair for Internet Strategy, Terry College, University of Georgia, SIM APC Research Director

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-watson/

More on this Episode: https://www.ciotalknetwork.com/getting-it-plugged-into-energy-informatics/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Workplace IT Consumerization vs Control Apr 20, 2011

Once forbidden under rubrics such as Rogue or Shadow IT, consumer technology is invading workplaces everywhere! The officially sanctioned (and controlled) productivity tools of corporate IT are finding it hard to compete with the multiplicity of cool new consumer gadgets promising sky-is-the-limit productivity. The CIO must now weigh the headaches of increased security vulnerability, privacy issues, and the complicated management of data shared over a motley assortment of gadgets, against the possible loss of significant competitive advantages. How does a CIO solve this dilemma?

Guest 1: Steve Romeo, Vice President of Information Technology, Breg, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-romeo/

Guest 2: Sam Coursen, Vice President and Chief Information Officer (CIO), Freescale Semiconductor

Guest Bio: https://www.ciotalknetwork.com/contributor/sam-coursen/

More on this Episode: https://www.ciotalknetwork.com/workplace-it-consumerization-vs-control/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Fixing the Misalignment Between HR & IT Apr 13, 2011

IT is chronically long or short on resources. Resources need to be subtracted or added based on attrition, changes in tech trends, and the need to scale operations or respond on demand. Meanwhile HR sits between a rock and a hard place, mandated to find the resources IT needs within budget constraints, while handicapped by a limited understanding of technologies and jargon, and courted by a multitude of IT vendors. What's the best way to align HR with the ever changing needs of IT?

Guest 1: Richard W. Beatty, Professor of Human Resource Management, Rutgers University

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-beatty/

Guest 2: D. Edward Wagoner, Americas Chief Information Officer, Jones Lang LaSalle

Guest Bio: https://www.ciotalknetwork.com/contributor/edward-wagoner/

More on this Episode: https://www.ciotalknetwork.com/fixing-the-misalignment-between-hr-it/

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Can a CIO Act as a Chief Strategist? Apr 06, 2011

The Chief Strategy Officer defines, refines, and brings clarity to the strategic issues an organization faces, so that all resources can be aligned into one cohesive force focused on a single mission, ready to move the company forward. Is the role of CIO

Guest: Alex Pettit, Chief Information Officer and Secretary, State Information Technology and Telecommunications

Guest Bio: https://www.ciotalknetwork.com/contributor/alex-pettit/

More on this Episode: https://www.ciotalknetwork.com/can-a-cio-act-as-a-chief-strategist/

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Great complexity ahead!…Are CEOs/CIOs ready? Mar 30, 2011

Each day that passes, we see a more volatile, uncertain, and complex business world, evolving. While we struggle mightily to sustain our current existence, and perhaps eke out some incremental growth as we travel along, what is our plan to handle the road farther ahead? How are CEOs, CIOs, and other members of business leadership planning to handle a future of possibilities and challenges?

Guest: Todd Coombes, Senior Vice President, Chief Information Officer, CNO Financial Group, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/todd-coombes/

More on this Episode: https://www.ciotalknetwork.com/great-complexity-ahead-are-ceoscios-ready/

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How Does an IT Leader Bounce Back? Mar 23, 2011

We expect any career path to show increasing responsibility and acknowledgment by peers, but in a chaotic and uncertain business environment, careers can go wrong for any number of reasons. If adversity is a test of character, what about the trauma of losing one's title as CIO? When an IT leader falls from grace, how does he or she re-establish a career and regain lost ground?

Guest: Chris Patrick, Global CIO Practice Leader, Egon Zehnder

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-patrick/

More on this Episode: https://www.ciotalknetwork.com/how-does-an-it-leader-bounce-back/

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How to “Right” Staff Your IT Mar 16, 2011

Right sizing IT staffing starts with a strategy roadmap for achieving business goals. Both IT and HR must identify and agree on the GAP between on-hand resources versus anticipated needs. Essentially there needs to be a plan and a process to maintain ideal staffing levels for business continuity, but how do you keep this on-going? Is that even possible?

Guest 1: Brenda Decker, Chief Information Officer, State of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/brenda-decker/

Guest 2: J. Stephen Fletcher, Chief Information Officer and Executive Director of the Department of Technology Services, State of Utah, and President of NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/jstephen-fletcher/

More on this Episode: https://www.ciotalknetwork.com/how-to-right-staff-your-it/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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The CIO Role: Getting Past “Information Management” Mar 09, 2011

It’s been suggested that the role of the CIO is ready for a shift from “managing” information to optimizing the processes that uses the information. This defines a real a paradigm shift, one that drives change throughout the organization and could potential reduce costs company-wide, not just in IT. But how does a CIO make this shift and what changes and accommodations are required to make this change?

Guest 1: V S. Parthasarathy, Group CFO, Group CIO, President (Group M&A & Finance), Mahindra & Mahindra

Guest Bio: https://www.ciotalknetwork.com/contributor/v-parthasarathy/

Guest 2: Tom Coleman, Chief Information (CIO) and Process Officer (CPO), Sloan Valve

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-coleman/

More on this Episode: https://www.ciotalknetwork.com/the-cio-role-getting-past-information-management/

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How Do You Build and Motivate a High Performance IT Team? Mar 02, 2011

For the CIO to deliver real business growth, handle sensitive business/IT partnerships, and make complex technology decisions, he or she needs to be backed by a high performance IT team. What do you need and how do you go about building, training, and motivating a high performance IT team?

Guest 1: John Baldoni, Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership, None

Guest Bio: https://www.ciotalknetwork.com/contributor/john-baldoni/

Guest 2: Dr. Melodie Mayberry-Stewart, Ph.D.

Guest Bio: https://www.ciotalknetwork.com/contributor/melodie/

Guest 3: Stephen J. Laster, Chief Information Officer, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-laster/

More on this Episode: https://www.ciotalknetwork.com/the-cio-role-getting-past-information-management/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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How can IT Help Reduce Time to Value? Feb 23, 2011

There is a huge positive impact to the business if a new capability or product is introduced sooner rather than later. Referred to as “time to value,” how can IT make a measurable contribution to reducing the length of this time?

Guest 1: Jagdish Belwal, CIO, Tata Motors

Guest Bio: https://www.ciotalknetwork.com/contributor/jagdish-belwal/

Guest 2: Dale Langley, Chief Information Officer, US Xpress

Guest Bio: https://www.ciotalknetwork.com/contributor/dale-langley/

More on this Episode: https://www.ciotalknetwork.com/how-can-it-help-reduce-time-to-value/

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Can an IT Leader Create The “Optimal Portfolio”? Feb 16, 2011

The optimal IT program/project portfolio is one that delivers the most value at the least cost that can be successfully exploited as long there is enough agility and flexibility to capitalize on the opportunities in a timely manner that avoids market volatility. Is this an achievable goal? If not...how close can we get to it?

Guest 1: Zahid Afzal, EVP and Chief Information Officer, Huntington Bank

Guest Bio: https://www.ciotalknetwork.com/contributor/zahid-afzal/

Guest 2: Frank Wander, Author, Former CIO, People Productive, LLC (Formerly The IT Excellence Institute)

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-wander/

More on this Episode: https://www.ciotalknetwork.com/can-an-it-leader-create-the-optimal-portfolio/

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Assembling a Business “Village” for Effective Customer Support Feb 09, 2011

The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest service/support goals it may be necessary to reach out to external partners, developers, and even other customers. How can IT pull all these people from so many different business constituencies together into a virtual "village" to really resolve customer problems?

The CIO as a BPI Leader Feb 02, 2011

BPI initiatives can significantly benefit organizations, by improving customer acquisition and retention, by improved worker productivity, by cost optimization, and improved risk management. So, should improving business processes be among the most important priorities for IT leaders? Are they interested and/or empowered enough to drive/lead such initiatives or are they better off working as enablers?

Guest: Tony Bender, Executive Vice President, Chief Information Officer and Chief Technology Officer, McKesson Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/tony-bender/

More on this Episode: https://www.ciotalknetwork.com/the-cio-as-a-bpi-leader/

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Running IT as an “Outsider” Jan 26, 2011

Many CIO’s are passionate, talented, and motivated but feel limited in effectiveness, by organizational politics, policy and culture. What if they were given full, unrestricted freedom to think, act, and perform as they thought fit? That is, to act as if they were an unbiased outsider with full authority and a mandate to make the necessary changes they see, as needed? How could we enable this kind of freedom to transform an organization and bring unprecedented growth and profitability! Is this truly unrealistic?

Guest 1: Emily Ashworth, Vice President and Chief Information Officer, American Water Works

Guest Bio: https://www.ciotalknetwork.com/contributor/emily-ashworth/

Guest 2: Nasser Farshchian, SVP and Chief Information Officer, McJunkin Red Man Holding Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/nasser-farshchian/

More on this Episode: https://www.ciotalknetwork.com/running-it-as-an-outsider/

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What Would it Take For “Collective Intelligence” to Become a Reality? Jan 19, 2011

Collective Intelligence is a mix of cloud computing and crowd computing where both infrastructures are working optimally. However, cloud computing has issues related to security and privacy, while crowd computing solutions still need improvement in the way they moderate opinion, resolve conflict, and check facts. If we could just get past these issues, we could create a powerful collective intelligence out of a symbiotic relationship of computers, software, and humans. Is this possible? What would it take to make it happen?

Guest: Steven Rubinow, Executive Vice President & Chief Information Officer, NYSE EURONEXT

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-rubinow/

More on this Episode: https://www.ciotalknetwork.com/what-would-it-take-for-collective-intelligence- to-become-a-reality/

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Measurably Enhancing The ROI on End User Support Through IT Jan 12, 2011

Selling is tough and keeping buyers/students/patients happy is even tougher. Today's consumers are demanding. They want support anytime, anywhere, including diagnostics and fast problem resolution. In the age of 24/7 customer tweeting what does it take to keep buyers happy? How do we measure the ROI of our investments in support people, processes, and technologies? What can we do to continually enhance the ROI of such investments?

Guest 1: John Goodman, Author of Strategic Customer Service, Co-founder Tarp Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/john-goodman/

Guest 2: Matthew Lampe, Chief Information Officer, Los Angeles Department of Water & Power

Guest Bio: https://www.ciotalknetwork.com/contributor/matthew-lampe/

More on this Episode: https://www.ciotalknetwork.com/measurably-enhancing-the-roi-on-end-user-support-through-it/

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Is Healthcare ready for the cloud? Jan 05, 2011

We value Cloud computing because it offers significant scalability and cost savings, but is that motivation enough for Healthcare to move to cloud? If money were not a constraint, what would be the best roadmap? What are some of the obvious and hidden challenges that we need to overcome? What has been tried and worked (or failed) so far?

Guest 1: Fernando Martinez, Vice President and Chief Information Officer, Jackson Health System, Miami Florida

Guest Bio: https://www.ciotalknetwork.com/contributor/fernando-martinez/

Guest 2: Sandra Palumbo, Research Fellow, The Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sandra-palumbo/

Guest 3: Scott Lundstrom, Group Vice President, IDC Health Insights

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-lundstrom/

More on this Episode: https://www.ciotalknetwork.com/is-healthcare-ready-for-the-cloud/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/

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IT as The Enabler of Sales Dec 29, 2010

How can IT help sales to inform, interact with, and impress customers? What tools can it provide, and how can it enable sales to use these tools more effectively? Some sales departments might value more sales. How can IT facilitate this goal? Another sales department might prefer bigger margins on the sales in hand. How could IT facilitate this goal? How can IT help sales’ bottom line?

Guest 1: Gerald W. Shields, Senior Vice President, Chief Information Officer, Aflac Incorporated

Guest Bio: https://www.ciotalknetwork.com/contributor/gerald-shields/

Guest 2: Peter Ostrow, Research Director for Sales Effectiveness, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-ostrow/

More on this Episode: https://www.ciotalknetwork.com/it-as-the-enabler-of-sales/

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Should You Outsource Your Enterprise Mobility? Dec 25, 2010

Mobile devices of every sort are proliferating and becoming more and more like computers. In parallel, Internet applications, cloud computing, and the need for 24/7 on demand access with authentication and security are increasing the headaches of managing it all. Does it make sense to outsource, or is it better to keep it all in the enterprise? How does an IT leader decide which option to choose, and what are the pitfalls and challenges of either choice?

Guest 1: Eugene Signorini, VP, Yankee Group's Anywhere Enterprise Research Group

Guest Bio: https://www.ciotalknetwork.com/contributor/eugene-signorini/

Guest 2: Oliver Bussmann, Chief Information Officer, SAP AG

Guest Bio: https://www.ciotalknetwork.com/contributor/oliver-bussmann/

More on this Episode: https://www.ciotalknetwork.com/should-you-outsource-your-enterprise-mobility/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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Rewiring Your Enterprise Architecture With Social Media Dec 22, 2010

Social media is changing how we communicate, live our lives, and do business. So, how hard is it for an IT leader to rewire enterprise architecture and embed social media at business process and technology levels? You can’t just slap these tools onto what’s there. If these tools are to become integral to business process, people, and technology, they have to be built-in. How do you do that? How big an investment is this likely to be, and what are the risks? Are the challenges and costs worth it?

Guest 1: Gene Leganza, Vice President, Principal Analyst, Forrester

Guest Bio: https://www.ciotalknetwork.com/contributor/gene-leganza/

Guest 2: Sheila Jordan, VP of Communication & Collaboration IT, CISCO

Guest Bio: https://www.ciotalknetwork.com/contributor/sheila-jordan/

More on this Episode: https://www.ciotalknetwork.com/rewiring-your-enterprise-architecture-with-social-media/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Enterprise-Wide Agile Adoption…Art or Science? Dec 08, 2010

To realize the full potential of "going Agile," the enterprise must also leverage Agile values, principles, and practices throughout the entire company. Organization-wide, "Going Agile" requires broad technical, organizational, and process changes. Done properly, adoption provides improved project visibility and offers great benefits: accelerated time-to-market, increased productivity and quality, reduced risk and project costs. However, organizations often underestimate the tremendous amount of effort and change required to adopt Agile processes. What does it take to get Agile successfully adopted throughout the enterprise?

Guest 1: Jeff Sutherland Title: Co-creator, Chairman, CEO, SCRUM

Guest 2: Kirsten O. Wolberg Title: Chief Information Officer, Salesforce.com

For more details and related content: https://www.ciotalknetwork.com/enterprise-wide-agile-adoption-art-or-science

Dwindling Budgets Prompt IT Rationalization Nov 24, 2010

With money tight, IT departments in all sorts of organizations are looking for efficiencies and making systematic efforts to reduce non-productive redundancies. In addition to saving money, a hoped for byproduct is that a successful rationalization exercise will also remove disincentives and barriers to shared services, find reasonable levels of sourcing, improve the interoperability of applications, and optimize the delivery of services. Sounds like a tall order… What does it take to get IT rationalization done the first time and then keep at it? Is this a fundamental change, or will things go back to business as usual, once the economy improves?

Guest 1: Charlie McMahon, Vice President of IT and Chief Technology Officer, Tulane University

Guest Bio: https://www.ciotalknetwork.com/contributor/charlie-mcmahon/

Guest 2: Martin J. Gomberg, Senior Vice President & Chief Information Officer, A&E Television Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/martin-gomberg/

More on this Episode: https://www.ciotalknetwork.com/dwindling-budgets-prompt-it-rationalization/

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What’s Good for Biz is Good for Gov! Nov 17, 2010

The business success stories of the corporate world are famous for continuously and aggressively seeking out ways to reduce costs and maximize profitability. In order to become bigger and more successful, they consolidate and eliminate redundancies, streamline processes, implement newer lean technologies, institute best practices, and use footprint reducing alternatives like outsourcing. If these strategic moves can make private businesses more competitive and robust, couldn't the same strategies provide the same benefits for state and local government and organizations with large networks, such as health care systems?

Guest: Gopal Khanna, Chief Information Officer, State of Minnesota

Guest Bio: https://www.ciotalknetwork.com/contributor/gopal-khanna/

More on this Episode: https://www.ciotalknetwork.com/whats-good-for-biz-is-good-for-gov/

More on Government: https://www.ciotalknetwork.com/topics/government/

More on HealthCare: https://www.ciotalknetwork.com/topics/healthcare/

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IT: Facilitator of a Collaborative Budgeting Process Nov 10, 2010

The "Butterfly Effect" tells us that a small change at one place in a complex system can have large effects elsewhere. If we accept this wisdom, then how crucial is IT budgeting, given that IT influences or affects just about every possible aspect of an organization? How can IT leaders champion and foster collaborative budgeting throughout their organizations?

Guest 1: Ron Kraemer, Vice President and Chief Information Officer, Notre Dame University

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-kraemer/

Guest 2: Steve Romeo, Vice President of Information Technology, Breg, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-romeo/

More on this Episode: https://www.ciotalknetwork.com/it-facilitator-of-a-collaborative-budgeting-process/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Are Global Privacy Laws chasing Cloud Computing Away? Nov 03, 2010

Strict privacy laws and inconsistency in the way they are defined across multiple regions, are a deterrent to the adoption of Cloud Computing in Europe. How do these snags impact global organizations with a presence in Europe as well as the local players? What can be done so that organizations are able to optimally leverage their Cloud computing investments while we all work towards a common global standard?

Guest 1: Antonio Piraino, Vice President Research, Tier1 Research

Guest Bio: https://www.ciotalknetwork.com/contributor/antonio-piraino/

Guest 2: Pieter Schoehuijs, Chief Information Officer, AKZO Nobel N.V.

Guest Bio: https://www.ciotalknetwork.com/contributor/pieter-schoehuijs/

More on this Episode: https://www.ciotalknetwork.com/are-global-privacy-laws-chasing-cloud-computing-away/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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Cloud, Mobility, Social Networking, and Inter/National Security Oct 27, 2010

As a world we’re vulnerable to malefactors with a plethora of ways to create havoc and uncertainty in our lives and businesses. On the other hand, as a world, we’ve also elected to be completely plugged in and interconnected. There’s an on-going love affair with instant connectivity to anyone, anywhere, at anytime, using any device. While we may still try to erect walls around ourselves, these walls will also have lots of windows where trouble can creep in. How do we reconcile our mania for connectivity with the desire to live in a safer world?

Guest 1: Patrick Heim, Chief Information Security Officer (CISO), Kaiser Permanente

Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-heim/

Guest 2: Richard Dorough, Chief Information Security Officer (CISO), Textron

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-dorough/

Guest 3: William F. Pelgrin, President and CEO, Founder and Chair, Center for Internet Security (CIS), Multi-State Information Sharing and Analysis Center (MS-ISAC)

Guest Bio: https://www.ciotalknetwork.com/contributor/william-pelgrin/

More on this Episode: https://www.ciotalknetwork.com/cloud-mobility-social-networking-and-international-security/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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Building an Information Driven Business Oct 20, 2010

What information drives your business? How big is the gap between what you have in quality of information vs. what is desired? What do we mean when we say that we want to compete on information? What is the holy grail for becoming a truly information driven business and how to get there?

Guest 1: George Tumas, Chief Information Officer of Internet Services Development, Wells Fargo

Guest Bio: https://www.ciotalknetwork.com/contributor/george-tumas/

Guest 2: Tony Young, Chief Information Officer, Informatica

Guest Bio: https://www.ciotalknetwork.com/contributor/george-tumas/

More on this Episode: https://www.ciotalknetwork.com/building-an-information-driven-business/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Securing Our Financial Future Through IT Oct 13, 2010

The financial meltdown is bringing a new discipline to the investment services industry. Cost inefficiencies and malpractice are under attack everywhere. How is IT being used by IT and business leaders to identify ways to cut costs and improve service delivery and security for average investors while preparing the industry to comply with a new regulatory environment?

Guest 1: Rudy Wolfs, Chief Customer Service & Chief Information Officer, ING Direct

Guest Bio: https://www.ciotalknetwork.com/contributor/rudy-wolfs/

Guest 2: William Jan, Sr. Research Analyst, Financial Management & GRC, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/william-jan/

More on this Episode: https://www.ciotalknetwork.com/securing-our-financial-future-through-it/

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From Information Security to Information Assurance, The Game has changed …Should Players too? Oct 06, 2010

What started as computer security, morphed into information security, and is now being called “information assurance.” This includes the managing of all risks related to the use, processing, storage, and transmission of data, the systems and processes involved, and information in digital, analog, and physical forms. So, the game has changed in scope, scale, and complexity. But can a CIO truly delegate all this to his/her CISO and stop worrying?

Guest 1: David Stanowick, VP and Chief Information Security Officer, Alliance Data

Guest Bio: https://www.ciotalknetwork.com/contributor/david-stanowick/

Guest 2: Rafael C. Diaz, Chief Information Security Officer, State of Illinois

Guest Bio: https://www.ciotalknetwork.com/contributor/rafael-ciaz/

More on this Episode: https://www.ciotalknetwork.com/from-information-security-to-information-assurance-the-game-has-changed-should-players-too/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Can IT Prevent Implosion Across The Energy Value Chain? Sep 29, 2010

While most of us advocate energy efficiency and sustainability, it comes with a price tag. For one thing, links in the energy value chain such as production, delivery, and retail, are all facing their own challenges related to an aging workforce, infrastructure, and technology. Additionally, the competitive pressures that are driving down costs, may force suppliers to cut corners. How can IT across the energy value chain, work to prevent an implosion?

Guest 1: David Harkness, VP and Chief Information Officer, XCEL Energy, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/david-harkness/

Guest 2: Pablo A. Vegas, VP and Chief Information Officer, American Electric Power (AEP)

Guest Bio: https://www.ciotalknetwork.com/contributor/pablo-vegas/

More on this Episode: https://www.ciotalknetwork.com/can-it-prevent-implosion-across-the-energy-value-chain/

More on Retail: https://www.ciotalknetwork.com/topics/retail/

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Can IT Improve Education Governance & Business Sustainability? Sep 15, 2010

Guest 1: Jonathan Schaeffer, Vice Provost and Associate Vice President for Information Technology, University of Alberta

Guest Bio: https://www.ciotalknetwork.com/contributor/jonathan-schaeffer/

Guest 2: Stephen J. Laster, Chief Information Officer, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-laster/

Guest 3: Deirdre Woods, Chief Information Officer, The Wharton School, The University of Pennsylvania

Guest Bio: https://www.ciotalknetwork.com/contributor/deirdre-woods/

More on this Episode: https://www.ciotalknetwork.com/can-it-improve-education-governance-business-sustainability/

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Beyond The Envelope: The True “Sharing” of Services Sep 08, 2010

State government uses and manages technology. Local governments do the same. Government entities in every state share similarities when it comes to providing services to the citizens, so why aren’t more of these services shared across all levels of government? With states, cities, counties, townships, universities, and schools all looking to provide similar services, the time has come for the true “sharing” of those services. It’s true not just for technology, but for other services too, such as purchasing, facility management, and other administrative functions. If this paradigm works with the state and local government, what about private business groups with shared interests, doing something similar? Could this work?

Guest 1: Kenneth D. Theis, CIO and Director, The Michigan Department of Technology, Management and Budget (DTMB)

Guest Bio: https://www.ciotalknetwork.com/contributor/kenneth-theis/

Guest 2: Thom Rubel, Vice President of Research, Government Insights, IDC

Guest Bio: https://www.ciotalknetwork.com/contributor/thom-rubel/

More on this Episode: https://www.ciotalknetwork.com/beyond-the-envelope-the-true-sharing-of-services/

More on Government: https://www.ciotalknetwork.com/topics/government/

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Making Your Business Hungry for Change and Innovation Sep 01, 2010

If change is the only constant and even a business cliché, why do so many organizations refuse to embrace it and risk losing opportunities for growth and profitability? It’s because change is hard. So is innovation. But done right, business leaders can reap huge rewards. How can IT leadership use its unique position on the leading edge of technology to scan the horizon and spot emerging trends, impending threats and opportunities? And how can IT leaders foster a spirit of innovation – and even bring about fundamental culture change for their organizations?

Guest 1: Mark Dajani, SVP and Chief Information Officer, Kraft Foods, Inc

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-dajani/

Guest 2: Ranjay Gulati, Jaime and Josefina Chua Tiampo Professor, the Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/ranjay-gulati/

More on this Episode: https://www.ciotalknetwork.com/making-your-business-hungry-for-change-and-innovation/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Politics in IT Organizations: The Silent Killer Aug 25, 2010

While we work to optimize business performance through IT, politics has crept in at the middle management and even average technology worker levels, even though average workers usually dislike/avoid politics and politicians. How do we deal with this silent killer?

Guest 1: Atefeh (Atti) Riazi, Chief Information Officer, NY City Housing Authority (NYCHA)

Guest Bio: https://www.ciotalknetwork.com/contributor/atefeh-riazi/

Guest 2: Mark A. Stone, SVP and Chief Information Officer, Safety-Kleen

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-stone/

More on this Episode: https://www.ciotalknetwork.com/politics-in-it-organizations-the-silent-killer/

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Is The CIO Becoming Extinct? Aug 18, 2010

The role of CIO Role came into existence because technology became increasingly intrinsic to doing business and being competitive. However, today's CIO often has to juggle many different skills: the financial acumen of a CFO, the strategic understanding of a marketer, savvy shopping skills, and the people skills of an HR executive. Will CIO's become extinct? ...Or will their jobs just be absorbed into other management positions?

Guest 1: H William Haser, Vice President and Chief Information Officer, Tenneco

Guest Bio: https://www.ciotalknetwork.com/contributor/william-haser/

Guest 2: Yuvi Kochar, CTO and VP of Technology, The Washington Post

Guest Bio: https://www.ciotalknetwork.com/contributor/yuvi-kochar/

More on this Episode: https://www.ciotalknetwork.com/is-the-cio-becoming-extinct/

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Can IT Push Innovation Beyond All Customer Expectation? Aug 11, 2010

Innovation has provided the customer relationship tools we routinely use to learn more about our customers, provide transparency as required, or interact with them in real time, both ways. Now that we're collaborating with them to give them these things they want/need, what about pushing the envelope? Encourage them to dream even bigger, demand even more, and then we innovate to surpass even those expectations? Can current IT transform business into an innovation machine that will make this happen?

Guest: Bryan Sivak, CTO, District of Columbia (Washington, D.C.)

Guest Bio: https://www.ciotalknetwork.com/contributor/bryan-sivak/

More on this Episode: https://www.ciotalknetwork.com/can-it-push-innovation-beyond-all-customer-expectation/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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New Delivery Models & The Economics of IT Aug 04, 2010

Finding ways to quickly build capacity or ramp up the capabilities of business in conjunction with IT, in order to enable them both to nimbly respond to market changes, is rather like training a couple of pachyderms to perform a ballet. How does such a delicately orchestrated dance impact the economics of IT? How could it affect IT budgeting, allocation, sourcing, or procurement? And, in turn, how could those changes impact the relationships/interactions between a CIO and CFO?

Guest 1: Mark Allan Lohsen, Vice President, Information Technology, and CIO, Veolia Environmental Services North America Corp.

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-lohsen/

Guest 2: Peter Whatnell, Senior VP and Chief Information Officer, Sunoco

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-whatnell/

More on this Episode: https://www.ciotalknetwork.com/new-delivery-models-the-economics-of-it/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Measuring ROU and RON for IT Jul 28, 2010

We justify positive Return on Investment (ROI) for new IT initiatives to make a business case, but what are we doing about discovering and measuring negative Return on Unawareness (ROU) and Return on Negligence (RON)? After all, isn’t the net value IT brings based on the ROI - (ROU + RON) formula?

Guest 1: lna Kamenz, Vice President and Chief Information Officer, Thermo Fisher Scientific

Guest Bio: https://www.ciotalknetwork.com/contributor/ina-kamenz/

Guest 2: Vasant Dhar, Paduano Fellow, Professor, Head of the Information Systems Group, and Director for the Center for Digital Economy Research at the Stern School of Business at NYU

Guest Bio: https://www.ciotalknetwork.com/contributor/vasant-dhar/

More on this Episode: https://www.ciotalknetwork.com/measuring-rou-and-ron-for-it/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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How to Gain a TRUE BLUE Following for IT, Internally & Externally! Jul 21, 2010

What are the secrets for gaining unswerving customer loyalty? ...A good product or service that provides good value for time/money! ...building personal relationship with the customer! ...resolving customer complaints quickly! ...open and frequent communication with customers to be sure they are happy and stay that way! ...Now, a quick poll: Are we leveraging IT to do enough of all of the above, in order to gain True Blue customers, both “internally” and “externally”?

Guest: Kevin M. Larson, VP and Chief Information Officer, AAR Corp.

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-larson/

More on this Episode: https://www.ciotalknetwork.com/how-to-gain-a-true-blue-following-for-it-internally-externally/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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The Essential CIO Jul 14, 2010

A versatilist survives by being able to do everything. A competitor survives by being better than others. A chameleon disappears into any environment. All are survival strategies of sorts. But what exactly is it that defines a CIO who can be plugged in anywhere and be successful, survive and thrive? What are the elusive, defining qualities of the essential CIO?

Guest 1: Marlin Mackey, Chief Information Officer, Department of Information Technology, state of New Mexico

Guest Bio: https://www.ciotalknetwork.com/contributor/marlin-mackey/

Guest 2: Steven John, Chief Information Officer, H.B. Fuller Company

Guest Bio: https://www.ciotalknetwork.com/contributor/steven-john/

More on this Episode: https://www.ciotalknetwork.com/the-essential-cio/

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Gut Feel vs. BI Jul 07, 2010

If business people still base 40% of their major decisions on gut feeling, isn't that a bit like gambling? With big money riding on a decision, why is it so hard for business and IT leaders to make decisions based on BI and the numbers? Is it because some data may be missing, or that we don't have one version of the truth? Why exactly does the gut win out over the head and BI?

Guest 1: Stuart Kippelman, Vice President and Chief Information Officer, Covanta Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/stuart-kippelman/

Guest 2: Tony Bender, Executive Vice President, Chief Information Officer and Chief Technology Officer, McKesson Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/tony-bender/

More on this Episode: https://www.ciotalknetwork.com/gut-feel-vs-bi/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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The Private Cloud: Why? How? What Risks? Jun 30, 2010

When does it make sense to go with a private, internal cloud? Once the decision is made to go with a private cloud, how do you decide if it should it be built totally from scratch? If you plan to outsource some aspects, how do you choose the right vendor? How do you plan a private cloud implementation from beginning to end and avoid any problems that might darken your cloud investment?

Guest 1: Christopher J. Rence, Chief Information and Business Transformation Officer, FICO

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-rence/

Guest 2: Paul Cushing, Senior Vice President, Technology and Media Infrastructure, ESPN

Guest Bio: https://www.ciotalknetwork.com/contributor/paul-cushing/

More on this Episode: https://www.ciotalknetwork.com/the-private-cloud-why-how-what-risks/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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How to NOT Get Fired Within Your First 180 Days as a CIO! Jun 02, 2010

The higher you rise, the harder you land when you fall! With everyone scrutinizing you closely for mistakes or weaknesses, as you join an organization as the new CIO, what can you do to avoid a fall from grace? What can you do within your first few months to establish a strong foundation for yourself as an IT leader, and win the hearts and minds of everyone who matters, above you or below?

Guest 1: Bruce G. Schinelli, VP of IT and Chief Information Officer, TTX Company

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce/

Guest 2: Shawn Banerji, CIO Practice, Russell Reynolds Associates, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/shawn/

More on this Episode: https://www.ciotalknetwork.com/how-to-not-get-fired-within-your-first-180-days-as-a-cio/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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What “IT” Takes to Get The World’s Airlines Flying High! May 05, 2010

Airlines strive to provide air travel that is safe and reliable, with a customer experience that is world class, comfortable, and competitively affordable. They also have to route tons of cargo and baggage reliably (and intact) to destinations around the globe. How does IT help in this mission? And, what about external organizations whose internal IT's can also influence the success or failure of an airline? How can all these different IT departments help get (and keep) the world's airlines flying high into the 21st century?

Guest 1: David M. Bowen, CIO and Assistant Administrator for Information Services, US FAA

Guest Bio: https://www.ciotalknetwork.com/contributor/david-bowen/

Guest 2: David Ricardo Orellana Moyao, CIO, Mexicana Airlines

Guest Bio: https://www.ciotalknetwork.com/contributor/david-moyao/

Guest 3: Federico Genoese-Zerbi, Vice President, IT Business Partners, Boeing

Guest Bio: https://www.ciotalknetwork.com/contributor/federico-zerbi/

More on this Episode: https://www.ciotalknetwork.com/what-it-takes-to-get-the-worlds-airlines-flying- high/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Has Green IT Delivered on its Promise? Apr 28, 2010

There has been a lot of talk about what we all want and expect out of Green IT, but have we achieved true sustainability at a positive or even breakeven ROI? What is left to do? Where are the success stories, and what have been the challenges that have prevented IT leaders from realizing the full potential of Green IT? Are there any new frontiers left to be explored?

Guest 1: Dr. George O. Strawn, Director of the National Coordination Office (NCO) for the Federal government's multiagency Networking and Information Technology Research and Development (NITRD) Program. Co-Chair, The NITRD Subcommittee of the National Science and Technology Council.

Guest Bio: https://www.ciotalknetwork.com/contributor/george-strawn/

Guest 2: Vaughn Noga, Acting Director, Office of Technology Operations and Planning and CTO, EPA

Guest Bio: https://www.ciotalknetwork.com/contributor/vaughn-noga/

More on this Episode: https://www.ciotalknetwork.com/has-green-it-delivered-on-its-promise/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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What Things Do We All Hate About IT? Apr 21, 2010

Technology can be extremely frustrating, both for IT leaders and for business users. Business people question whether IT costs too much and delivers too little, too late. They also resent being powerless to influence what IT does and how it does it. For their part, IT leaders feel that business demand for IT services often outstrips their ability to provide those services and that business users unfairly assume that IT is more about limiting than partnering. Is there a single version of truth behind these two viewpoints?

Guest 1: Greg Wass, Chief Information Officer, State of Illinois

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-wass/

Guest 2: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 3: Walter Weir, CIO, The University of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/walter-weir/

More on this Episode: https://www.ciotalknetwork.com/what-things-do-we-all-hate-about-it/

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Cloudy Picture: Why is Fed IT Slow at Adopting The Cloud? Mar 24, 2010

If there are obvious benefits for corporate IT to move to the cloud, what about Federal IT? Wouldn’t Fed IT benefit in the same way? Are there any situations where it doesn’t make sense for federal IT to move to the cloud? What special security challenges will federal IT face in adopting the cloud, and how will they be handled? What lack of resources or support is slowing down Fed IT adoption of cloud computing?

Guest 1: Andrea Di Maio, Vice President and Distinguished Analyst, Gartner Research

Guest Bio: https://www.ciotalknetwork.com/contributor/andrea-maio/

Guest 2: Susan Swart, Chief Information Officer, Department of State

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-swart/

More on this Episode: https://www.ciotalknetwork.com/cloudy-picture-why-is-fed-it-slow-at-adopting-the-cloud/

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The New Fed IT Workforce: What Will Change? Mar 17, 2010

There is a big push to modernized and make government IT more efficient. While there are a lot of ambitious initiatives, what's the plan for the fed IT workforce? If an IT organization is only as good as its IT workers, what are Fed IT departments doing about acquiring the best resources? Furthermore, corporate IT has been ruthless about paring down its IT work force, while government workers have traditionally enjoyed job security. Can a new lean federal IT afford the luxury of lifetime employment for IT workers?

Guest: Roger W. Baker, The Honorable Roger W. Baker, Assistant Secretary for Information and Technology, CIO, The Department of Veterans Affairs

Guest Bio: https://www.ciotalknetwork.com/contributor/roger-baker/

More on this Episode: https://www.ciotalknetwork.com/the-new-fed-it-workforce-what-will-change/

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Should IT Drive Business Service Reliability? Mar 10, 2010

To deliver value, a given business service must be highly reliable. What are the challenges to reliability? And, if reliability is based on broad accessibility, guaranteed continuity, and high performance - aren't those all dependent on IT? If IT is driving reliability, who is accountable, IT or Business? Shouldn’t IT share accountability?

Guest: Rob Reeg, President, Global Technology and Operations, MasterCard World Wide

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-reeg/

More on this Episode: https://www.ciotalknetwork.com/should-it-drive-business-service-reliability/

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Patient Centric Health Care Through IT! Mar 03, 2010

Being in a hospital can be frightening and uncomfortable for patients and their families. Advances in IT are dramatically improving health care and bettering the experience for patients, their families, physicians, nurses, and all members of the health care team. Learn how IT is making care more patient centric, improving quality and safety, decreasing wait times and much more. What new kinds of patient care improvements is IT making possible? How is IT contributing ways to advance the health and wellness of patients, lessening the time a patient is hospitalized, increasing the productivity of clinicians and providing life-saving and life-enhancing programs, services and technologies?

Guest 1: J. Scott Joslyn, Senior Vice President and CIO, MemorialCare Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/j-joslyn/

Guest 2: Scott Lundstrom, Group Vice President, IDC Health Insights

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-lundstrom/

More on this Episode: https://www.ciotalknetwork.com/patient-centric-health-care-through-it/

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Healthcare IT: Finding The EHR Roadmap Feb 24, 2010

The American Recovery and Reinvestment Act of 2009 has put health care organizations under pressure to adopt electronic medical record systems (EHR) by 2014, but many health organizations are nowhere near ready to convert their existing systems to an EHR system. What are the challenges to this goal, and are there any ways to fast track the effort? Once all hospitals have an EHR system, will the advantages they provide also improve patient healthcare and delivery?

Guest 1: William A. Spooner, Senior Vice President and CIO, Sharp HealthCare

Guest Bio: https://www.ciotalknetwork.com/contributor/william-spooner/

Guest 2: Daniel Barchi, Senior Vice President, and Chief Information Officer, Carillion Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-barchi/

More on this Episode: https://www.ciotalknetwork.com/healthcare-it-finding-the-ehr-roadmap/

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Delivering Actionable BI Feb 17, 2010

Historically, BI reporting told you what had already happened, but hasn't offered much of anything actionable. Shouldn't predictive analytics provide actionable insight to business people other than analysts, so those on the frontline will not only understand what has happened but can see what actions they need to take to improve results? How practical and expensive is such a proposition? What ROI could we expect out of it?

Guest 1: Gail Stephens, Vice President, R&D, Business Intelligence Clients, SAS

Guest Bio: https://www.ciotalknetwork.com/contributor/gail-stephens/

Guest 2: lan Ayres, William K. Townsend Professor & Anne Urowsky Professorial Fellow in Law, Yale

Guest Bio: https://www.ciotalknetwork.com/contributor/ian-ayres/

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Improving Application Performance Management Feb 03, 2010

Wouldn't it be great to have a crystal ball that would warn us when our business critical application performance was starting to slip? Unfortunately, we can't predict this and when it happens, we engage in finger pointing matches, nerve racking troubleshooting exercises, and sometimes end up losing internal/external customer goodwill. What combination of tools and other elements need to be in place, in order to keep application performance on track and predictable, monitor it, and more importantly, get it back on track quickly if it slips?

Guest 1: Paul Czarnik, Senior Vice President and Chief Technology Officer, Compuware

Guest Bio: https://www.ciotalknetwork.com/contributor/paul-czarnik/

Guest 2: Wes Wright, Vice President and Chief Technology Officer, Seattle's children hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/wes-wright/

More on this Episode: https://www.ciotalknetwork.com/improving-application-performance-management/

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Are You a Rockstar IT I&O Leader? Jan 27, 2010

As an I&O (Infrastructure & Operations) leader, do you know how to get the most bang for your buck, out of you data center and end user computing environment without sacrificing performance or reliability? Are you able to make your business leaders see servers, storage, PCs, or switches as more than capital expenses? Do you know how to run an efficient and effective helpdesk? ...Or, run support and configuration management functions on a shoestring budget? What does it take to be an IT I&O rockstar?

Guest 1: Bill McCorey, Vice President of Global Infrastructure, IBM

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-mccorey/

Guest 2: Jim Fortner, VP of Global Business Services, IT Development & Operations, P&G

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-fortner/

Guest 3: Vittorio Cretella, VP — CTO, Mars IS

Guest Bio: https://www.ciotalknetwork.com/contributor/vittorio-cretella/

More on this Episode: https://www.ciotalknetwork.com/are-you-a-rockstar-it-io-leader/

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Is an “In-House” Application Development Org Necessary? Jan 06, 2010

The Application Development function is fraught with challenges, complexities, and can require hard-to-find resources. So, does it make sense to keep this function in-house? If you do outsource, why do only partial outsourcing? How would you plan and execute the complete outsourcing of an Application Development function?

Guest 1: Ben Trowbridge, Founder and CEO, Alsbridge

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-trowbridge/

Guest 2: Laurent Rotival, Senior Vice President and General Manager, GE Healthcare IT

Guest Bio: https://www.ciotalknetwork.com/contributor/laurent-rotival/

More on this Episode: https://www.ciotalknetwork.com/is-an-in-house-application-development-org-necessary/

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Priorities for a CIO’s 2010 Agenda? Dec 30, 2009

Whatever comes, economic recovery or misery, what priorities will be on a CIO's 2010 agenda to make their IT more strategic to their business? What new technologies will be key to this mission?

Guest 1: David S. Kaufman, Senior Vice President and Chief Information Officer, ARAMARK

Guest Bio: https://www.ciotalknetwork.com/contributor/david-kaufman/

Guest 2: Eric Dirst, Senior Vice President and CIO, DeVry Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/eric-dirst/

More on this Episode: https://www.ciotalknetwork.com/priorities-for-a-cios-2010-agenda/

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Business/IT Strategy: Align or Converge? Dec 23, 2009

The holy grail for IT leadership is Business/IT alignment. Perhaps if IT leadership took a step back and focused instead on converging Business and IT strategy, business alignment would become a moot point. Has business and IT strategy convergence ever really been tried? If so, did it work? What were the challenges?

Guest: Arshele Stevens, Chief Information Officer, Board of Education, City of Chicago

Guest Bio: https://www.ciotalknetwork.com/contributor/arshele-stevens/

More on this Episode: https://www.ciotalknetwork.com/businessit-strategy-align-or-converge/

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Cloud and Data Integration: An Unsolved Problem? Dec 16, 2009

Most organizations use some form of SaaS. In the brave new world of cloud computing, what are the solutions and challenges to integrating two disparate data sets? How do we marry "data from somewhere else" with "our data here"?

Guest 1: Gaurav Dhillon, Chairman, and Chief Executive Officer, Snaplogic

Guest Bio: https://www.ciotalknetwork.com/contributor/gaurav-dhillon/

Guest 2: Jeff Chapman, Head of Technology, ING Direct

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-chapman/

More on this Episode: https://www.ciotalknetwork.com/cloud-and-data-integration-an-unsolved-problem/

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Delivering Smarter, More Competitive BI Dec 02, 2009

What is "Business intelligence" for, if not to give a company a competitive edge? What's the state of competitive BI today? Have enterprises been able to fully exploit BI for all its promised potential or has it turned out to be more difficult in execution then expected? Have there been any breakthrough innovations to better identify and develop opportunities for a competitive edge? Besides the tools, what else is needed for BI to become “competitive” BI?

Guest 1: Don Campbell, Chief Technology Officer, Analytics and Performance Management, IBM

Guest Bio: https://www.ciotalknetwork.com/contributor/don-campbell/

Guest 2: Stephen Brobst, Chief Technology Officer, Teradata Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-brobst/

More on this Episode: https://www.ciotalknetwork.com/delivering-smarter-more-competitive-bi/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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IT Governance Also Offers Business Survival! Nov 25, 2009

IT leaders are used to thinking of IT governance as a way to optimize IT to create and deliver value. However, when economic times turn tough there is a tendency to see it as a cost and a budget item to be cut. What if that thinking is wrong? What if IT governance could help us to avoid costly mistakes and actually save money in the long run?

Guest 1: Emil G. D’Angelo

Guest Bio: https://www.ciotalknetwork.com/contributor/emil/

Guest 2: Dr. Melodie Mayberry-Stewart, Ph.D.

Guest Bio: https://www.ciotalknetwork.com/contributor/melodie/

Guest 3: Hardik Bhatt

Guest Bio: https://www.ciotalknetwork.com/contributor/hardik/

Guest 4: Jeanne W. Ross

Guest Bio: https://www.ciotalknetwork.com/contributor/jeanne/

More on this Episode: https://www.ciotalknetwork.com/it-governance-also-offers-business-survival/

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Cutting IT Costs vs. Increasing Organizational Risk Nov 18, 2009

In troubled economic times, organizations tend to cut their IT budgets to reduce the risk of losing sustainability. However, unbridled IT cost cutting could actually increase risk by cutting the critical funds IT needs to help sustain business strategies and run IT. Because such cost cutting affects not only the IT function but the whole enterprise, where should an IT leader draw the line?

Guest: Robin Arendt, Chief Information Officer , Zurich North America Commercial

Guest Bio: https://www.ciotalknetwork.com/contributor/robin-arendt/

More on this Episode: https://www.ciotalknetwork.com/cutting-it-costs-vs-increasing-organizational-risk/

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Can Business Harness IT to Minimize Risk? Nov 11, 2009

Since IT supports the business functions needed to execute business strategy, wouldn't IT be a powerful ally in minimizing business risk? Is there any way IT could help identify risks ahead of the curve so they could be dealt with before they become serious issues? What kinds of risks could IT best help tackle?

Guest 1: George Westerman, Research Scientist in the Center for Information Systems Research, The MIT Sloan School of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/george-westerman/

Guest 2: Richard Hunter, Group Vice-President and Gartner fellow, Gartner Executive Programmes

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-hunter/

Guest 3: Scott Gibson, CIO & Senior VP of Distribution, Best Western International

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-gibson/

More on this Episode: https://www.ciotalknetwork.com/can-business-harness-it-to-minimize-risk/

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Cyber Security Priorities – The Road Ahead! Oct 28, 2009

No one is secure from the relentlessly morphing and multipronged threats facing the Internet. These threats are real and must be met with a cohesive and collaborative effort from both public and private sectors to increase security. What are the current R&D priorities on security, and what programs have been implemented? What can we understand about the road ahead which would help us to more effectively meet this menace?

Guest 1: Richard (Dick) C. Schaeffer, Jr Title: Information Assurance Director, National Security Agency (NSA)

Guest 2: D. James Bidzos Title: Chairman of the Board of Directors, Executive Chairman, VeriSign, Inc.

For more details and related content: https://www.ciotalknetwork.com/cyber-security-priorities-the-road-ahead

Cyber Security: Realistically Handling The Risk of The New Oct 21, 2009

There are risks inherent in all new technology. Sometimes these risks get blown out of all proportion in comparison to the advantages these new technologies can offer. Rather than letting our worse fears keep us from exploiting these new technologies for the advantages they offer, what steps should IT leaders take to balance their use against their risks, to deliver these new technologies and the value they provide.

Guest 1: Lieutenant General Harry D. Raduege Jr. (USAF, Ret), Director, Deloitte & Touche LLP Chairman, The Deloitte Center for Network Innovation

Guest Bio: https://www.ciotalknetwork.com/contributor/harry-raduege/

Guest 2: Mark Weatherford, Director and Chief Information Security Officer (CISO), State of California Office of Information Security

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-weatherford/

Guest 3: William F. Pelgrin, President and CEO, Founder and Chair, Center for Internet Security (CIS), Multi-State Information Sharing and Analysis Center (MS-ISAC)

Guest Bio: https://www.ciotalknetwork.com/contributor/william-pelgrin/

More on this Episode: https://www.ciotalknetwork.com/cyber-security-realistically-handling-the-risk-of-the-new/

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What’s the “state” of State Cyber Security? Oct 14, 2009

While each state has its own technology issues, they all face similar internal problems related to cyber security. There is also a need to create a secure collaborative cyber environment among all states. What are the common current gaps each state faces with regards to internal cyber security? Are state administrations giving cyber security the kind of priority and resources needed to properly secure state and national cyber space? In what ways are states handling or not handling cyber security properly?

Guest 1: Doug Robinson, Executive Director, NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/doug-robinson/

Guest 2: Chris Buse, Chief Information Security Officer (CISO), State of Minnesota

Guest Bio: https://www.ciotalknetwork.com/contributor/chris-buse/

More on this Episode: https://www.ciotalknetwork.com/whats-the-state-of-state-cyber-security/

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Is ‘Walmarting’ IT a good idea? Oct 07, 2009

IT leaders are getting aggressive about innovating and creating top line growth! So, what about optimizing IT product/services procurement and minimizing costs to the nth degree? This should, in theory, maximize profits, right? But what Will we have to give up or compromise on to do this?

Guest 1: Rich Adduci, Vice President and Chief Information Officer, Boston Scientific

Guest Bio: https://www.ciotalknetwork.com/contributor/rich-adduci/

Guest 2: Tony Young, Chief Information Officer, Informatica

Guest Bio: https://www.ciotalknetwork.com/contributor/tony-young/

More on this Episode: https://www.ciotalknetwork.com/is-walmarting-it-a-good-idea/

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IT & Business Transformation: Helper or Driver? Sep 30, 2009

The harsh new business world of globalized competition, economic contraction, and technological change are forcing businesses everywhere to transform themselves by expanding their boundaries, consolidating their business interests, or reinventing themselves. In what situations is IT the helper, and in which should IT be the leader and driver? How does IT help or lead business transformation?

Guest 1: Russ Bostick, EVP Technology and Operations, Conseco

Guest Bio: https://www.ciotalknetwork.com/contributor/russ-bostick/

Guest 2: Paul Gossen, Business Transformation Expert, American Express

Guest Bio: https://www.ciotalknetwork.com/contributor/paul-gossen/

More on this Episode: https://www.ciotalknetwork.com/it-business-transformation-helper-or-driver/

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Here’s $19 Billion, now make healthcare IT work! Sep 24, 2009

IT budgets in Healthcare have always been too meager. Finally there’s more money! But while IT leaders in healthcare now have a whopping $19 Billion reward, they face the equally daunting task of computerizing medical records. The problem of updating medical records to digital has been a chronic issue for years. In addition to money, what exactly does IT leadership need to make this work?

Guest: Tim Zoph, Senior Vice President, administration and Chief Information Officer, Northwestern Memorial Hospital

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-zoph/

More on this Episode: https://www.ciotalknetwork.com/heres-19-billion-now-make-healthcare-it-work/

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Managing Risk to Reap the Rewards of New Technology Sep 23, 2009

The introduction of a new IT technology imposes risks: Political risks to champions within the IT organization; business risks that vary based on how invasive or intrusive are the changes it imposes on business; and financial risks as regards its implementation and ROI. How does an IT leader successfully manage these risks to reap the benefits that drove the adoption of the new technology? ...Or, how does he quickly identify a boondoggle, and pull the plug!

Guest 1: Tom Clewett, VP IT Enterprise Solutions, Exelon Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-clewett/

Guest 2: Urs Fischer, CISA, CPA (Swiss), CIA, Lead Developer, ISACA.org’s Risk IT framework Vice President and head of IT governance and risk management, , SwissLife Group

Guest Bio: https://www.ciotalknetwork.com/contributor/urs-fischer/

More on this Episode: https://www.ciotalknetwork.com/managing-risk-to-reap-the-rewards-of-new-technology/

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Managing Higher Ed Complexity thru IT to deliver! Sep 16, 2009

Higher Ed will play an important role in paving the way to a successful tomorrow for the US. We need to deliver world class higher education on a shoe string budget to new generations of students and retain them through innovating programs and services. Can IT come to rescue?

Guest 1: Dr. Timothy Chester, Vice Provost and Chief Information Officer, Pepperdine University

Guest Bio: https://www.ciotalknetwork.com/contributor/timothy-chester/

Guest 2: Matthew Jett Hall, Associate Vice Chancellor, Information Technology Services Associate Professor of the Practice of Computer Science, Department of Electrical Engineering and Computer Science Infrastructure, Chief Information Architect, Infrastructure, Vanderbilt University

Guest Bio: https://www.ciotalknetwork.com/contributor/matthew-hall/

More on this Episode: https://www.ciotalknetwork.com/managing-higher-ed-complexity-thru-it-to-deliver/

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Generic vs. Branded IT Sep 02, 2009

At many times IT leaders may go with a *generic* IT solution rather than a branded focused custom IT solution, built to specific business requirements with corporate strategy in mind. While we pay lip service to Business-IT alignment and innovation mantras, are we truly contributing to making alignment and innovation a reality when we settle for the easier path of least resistance and the status quo?

Guest 1: Charles A. Bremer, Vice President, Information Technology, Ameren Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/charles-bremer/

Guest 2: William Bryan, Chief Information Officer, State of Missouri

Guest Bio: https://www.ciotalknetwork.com/contributor/william-bryan/

Guest 3: Doug Ross, Vice President, Chief Technology Officer, Western & Southern Financial Group

Gues Bio: https://www.ciotalknetwork.com/contributor/doug-ross/

More on this Episode: https://www.ciotalknetwork.com/generic-vs-branded-it/

More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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The Y-Factor: Is IT Ready? Are CIOs Ready? Sep 01, 2009

They are highly mobile and demand constant connectivity. They desire personalization and choice in whatever they do. They work to live, not live to work. They don't like being paged at 2 am. They change their jobs very quickly. Who are “they”? We’re talking about Gen-Y which is soon to become the bulk of the IT workforce and our future IT leaders. Will we be ready for this IT workforce transformation? Will *they* still be able to deliver IT as expected?

Guest 1: Timothy Kasbe, SVP and Chief Information Officer, Sears Holding Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/timothy-kasbe/

Guest 2: John P. Gillispie, COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/john-gillispie/

More on this Episode: https://www.ciotalknetwork.com/the-y-factor-is-it-ready-are-cios-ready/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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Cloud Governance: is NOW The Time? Aug 26, 2009

Cloud computing is being increasingly embraced by the enterprises for even mission critical applications, infrastructure, and operational needs. So, isn't it time that we put an overarching governance model in place, that spans planning/designing phase, production phase, and how we execute change management within the cloud? Are there any other governance models out there, to provide inspiration? Are there any best practices based governance models available yet?

Guest 1: Dennis Quan, Director of Autonomic Computing, IBM Software Group Former CTO, IBM's Blue Cloud Initiative & High Performance group

Guest Bio: https://www.ciotalknetwork.com/contributor/dennis-quan/

Guest 2: Rudy Wolfs, Chief Customer Service & Chief Information Officer, ING Direct

Guest Bio: https://www.ciotalknetwork.com/contributor/rudy-wolfs/

More on this Episode: https://www.ciotalknetwork.com/cloud-governance-is-now-the-time/

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IT Modernization: Why now? And how? Aug 12, 2009

While most organizations have cut their IT budgets to the bone, IT Modernization is been suggested as a way to optimize value while reducing risk and cost. How exactly do we define "IT modernization"? What factors make it a compelling strategy? If we are lucky enough to get stakeholders to buy in, how do we go about planning and executing this? While IT modernization sounds great, it may be ""too good to be true"". Why should we try this just now, when we are trying to hold onto every penny?

Guest 1: Gopal Khanna, Chief Information Officer, State of Minnesota

Guest Bio: https://www.ciotalknetwork.com/contributor/gopal-khanna/

Guest 2: Peter Gapp, Vice President and Chief Information Officer, Siemens Canada Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-gapp/

More on this Episode: https://www.ciotalknetwork.com/it-modernization-why-now-and-how/

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The CIO as a Successful Influence Manager Aug 05, 2009

A CIO's success depends on how well he/she influences a variety of internal and external people/teams, and it is particularly difficult to get things done when dealing with a random group of people that he/she doesn't directly manage. Influence management is the ability to influence others, especially those that an IT leader may lack direct influence over. How important is this skill for a CIO? How can an IT leader develop this skill?

Guest 1: Brian Simmermon, Vice President and Chief Information Officer, Subaru of America, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-simmermon/

Guest 2: Gerry McCartney, VP of Technology and CIO, Purdue University

Guest Bio: https://www.ciotalknetwork.com/contributor/gerry-mccartney/

Guest 3: Kevin Walker, SVP and CIO, American Electric Power

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-walker/

More on this Episode: https://www.ciotalknetwork.com/the-cio-as-a-successful-influence-manager/

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Can SPM Perform as Promised? Jul 22, 2009

Suppliers are a constant source of concern. At any time, something that affects *their performance* could arise to jeopardize *our business interests*. Even more terrifying is the worry that they may get too lax about working with us to comply with government mandates. Supplier Performance Management (SPM), has been suggested as a solution. Is SPM the panacea it's being made out to be?

Guest 1: David Smoley, Senior Vice President and Chief Information Officer, Flextronics

Guest Bio: https://www.ciotalknetwork.com/contributor/david-smoley/

Guest 2: Jane Barrett, Managing Vice President, Gartner's AMR Supply Chain Research group

Guest Bio: https://www.ciotalknetwork.com/contributor/jane-barrett/

More on this Episode: https://www.ciotalknetwork.com/can-spm-perform-as-promised/

More on Government: https://www.ciotalknetwork.com/topics/government/

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Improving The Quality of Information Jul 15, 2009

For some, IT is the plumbing which allows an uninterrupted and efficient flow of information. But, what about the quality of the information that is flowing through the "plumbing"? We wouldn't drink bad water no matter how elegant the plumbing, what about bad or poor information?

Guest 1: Suzanne Gordon, VP Information Technology and Chief Information Officer, SAS Institute Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/suzanne-gordon/

Guest 2: Tony Tortorice, Chief Technology Officer, State of Washington

Guest Bio: https://www.ciotalknetwork.com/contributor/tony-tortorice/

More on this Episode: https://www.ciotalknetwork.com/improving-the-quality-of-information/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Can a CIO Lead From The Middle? Jul 08, 2009

CIOs need to build networks, exert influence up and down the hierarchy, problem-solve, communicate effectively, and deliver, in order to keep the wheels of the IT organization moving in the same direction as the business and deliver results. Unfortunately many CIOs endowed with these valuable skills can be pulled into a "producing" vs. "leading" role due to the environment and/or tough times, essentially demoting them to the role of a middle manager. So, how can a CIO lead from that spot? How can a CIO avoid this fate?

Guest 1: Neil Jarvis, Vice President and Chief Information Officer, AAA NCNU

Guest Bio: https://www.ciotalknetwork.com/contributor/neil-jarvis/

Guest 2: Damon Anderson, Chief Information Officer, State of Pennsylvania — Conservation and Natural Resources (PA-DCNR)

Guest Bio: https://www.ciotalknetwork.com/contributor/damon-anderson/

More on this Episode: https://www.ciotalknetwork.com/can-a-cio-lead-from-the-middle/

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Running IT Like a Teenager Jun 17, 2009

Like a teenager, as IT professionals, we are also wrestling with internal turmoil, and want to do things differently, defying the norm. Our overzealousness and thinking "outside of the box" attitude is often taken for immaturity. Can we really compete and innovate in this new world by being mature and complacent? How about adopting the same so called "teenage thinking," attitude, and adopt the approach along the chain of command to make a positive difference and create real value through IT?

Guest 1: Ron Thieme, Ph.D., Vice President and Chief Information Officer, AIT Laboratories

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-thieme/

Guest 2: Michael L. Capone, Corporate Vice President and CIO, Automatic Data Processing, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-capone/

More on this Episode: https://www.ciotalknetwork.com/running-it-like-a-teenager/

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Bargain Hunting in IT Outsourcing: What are the Savings? Jun 10, 2009

Organizations talk about offshore outsourcing being a strategic initiative, but what is the driver? It takes time and patience for an investment in India to deliver real results, but just as that investment is starting to pay off, companies are beginning to eye China. Why? Is it because macro economic pressures are forcing salaries and other costs up in India? Is it an attempt to protect initiatives through diversification to other countries? Is it competitive marketing? Why abandon a valuable investment in one country, for the unknowns of starting over elsewhere?

Guest 1: Ahmed Mahmoud, Chief Information Officer, Advanced Micro Devices (AMD)

Guest Bio: https://www.ciotalknetwork.com/contributor/ahmed-mahmoud/

Guest 2: Michael F. Corbett, Chairman, International Association of Outsourcing Professionals (IAOP)

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-corbett/

More on this Episode: https://www.ciotalknetwork.com/bargain-hunting-in-it-outsourcing-what-are-the-savings/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Dare a CIO Show Sensitivity in Tough Times? Jun 03, 2009

With the global economic downturn and increasing competition, corporate focus is on IT to deliver results! Dare a CIO be sensitive or touchy-feely, or do tough times demand a tough-nosed productivity centric number cruncher, who delivers at any cost?

Guest 1: Ahmed Mahmoud, Chief Information Officer, Advanced Micro Devices (AMD)

Guest Bio: https://www.ciotalknetwork.com/contributor/larry-bonfante/

Guest 2: Chad Kirkpatrick, State CIO & Director of GITA, State of Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/chad-kirkpatrick/

More on this Episode: https://www.ciotalknetwork.com/dare-a-cio-show-sensitivity-in-tough-times/

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Improving The IT Planning Process May 27, 2009

The state of our IT, short or long term, is a direct reflection of how well we've planned. Our hindsight is only as good as the plans we made the previous year and the end results. So, how should we plan? Do we plan based on empirical data? What about using creativity or projections? How well thought out is the IT planning process and what safeguards do we need to ensure that the final result is a strategic IT plan which will create success and growth?

Guest 1: Nicholas Colisto, Vice President and Chief Information Officer, Avery Dennison

Guest Bio: https://www.ciotalknetwork.com/contributor/nicholas-colisto/

Guest 2: John Conley, Deputy CIO, Governor's Office of Information Technology, State of Colorado

Guest Bio: https://www.ciotalknetwork.com/contributor/john-conley/

More on this Episode: https://www.ciotalknetwork.com/improving-the-it-planning-process/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Are All Your IT Applications Truly Strategic? May 13, 2009

Over the years, organizations build any number of IT applications to get work done. They then keep those same applications limping along, year after year. Would there be any value to identifying which ones are truly strategic and then focusing on investing resources in them, while outsourcing the rest? How about a cleaner IT application portfolio by design?

Guest 1: Brendan O’MaIIey, Vice President and Chief Information Officer, Tasty Baking Company

Guest Bio: https://www.ciotalknetwork.com/contributor/brendan-malley/

Guest 2: Mark Griesbaum, EVP, Chief Information Officer, Cardean Learning Group

Guest Bio: https://www.ciotalknetwork.com/contributor/brendan-malley/

More on this Episode: https://www.ciotalknetwork.com/are-all-your-it-applications-truly-strategic/

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Negotiate and Lead: Mantra for IT Leaders May 06, 2009

Today, IT spending can represent up to fifty percent of annual corporate capital expenditures. Not all CIO's are blessed with procurement departments and savvy buyers who know the technology well enough. So, a CIO needs to step in. How well are today’s CIO's using their expertise to get the best value for their IT dollars?

Guest 1: Rich Gius, VP and CIO, Atmos Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/rich-gius/

Guest 2: Eric Dirst, Senior Vice President and CIO, DeVry Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/eric-dirst/

More on this Episode: https://www.ciotalknetwork.com/negotiate-and-lead-mantra-for-it-leaders/

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Getting New Business from Current Customers Apr 29, 2009

Lately, new customers are hard to come by. What about focusing our attention on our current customers and getting more (and maybe additional) business from them? What would it take to get our current customers to use us more? Can IT help?

Guest 1: Donald F. Martin, Vice President and CIO, Armstrong World Industries

Guest Bio: https://www.ciotalknetwork.com/contributor/donald-martin/

Guest 2: Merv Tarde, VP, Information Technology and Chief Information Officer, Vice President of Facilities and Property Management, Interstate Battery System of America, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/merv-tarde/

More on this Episode: https://www.ciotalknetwork.com/getting-new-business-from-current-customers/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Does Your IT Vendor Pass The Tough Times Test? Apr 22, 2009

A Friend in need is a friend indeed. In a severe economic downturn, everyone is affected. What do you look for from your vendors, to signal their willingness to work with you to help you successfully weather the downturn?For the most part, how have your vendors successfully or not-so successfully adjusted to your IT's changed needs and wants?

Guest 1: Yuvi Kochar, CTO and VP of Technology, The Washington Post

Guest Bio: https://www.ciotalknetwork.com/contributor/yuvi-kochar/

Guest 2: Mike Hugos, CIO, Large, Center for Systems Innovation

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-hugos/

More on this Episode: https://www.ciotalknetwork.com/does-your-it-vendor-pass-the-tough-times-test/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Structuring ECR vs. Slash and Burn! Apr 15, 2009

Everyone is trying to get a handle on costs, but an indiscriminate slash and burn of assets can reduce productivity and profitability. Cost cutting needs to be more precise. Could IT help capture costs as well as the impact of cuts in those costs, in a more organized and transparent way, to avoid such overkill? What are the ways that IT can help structure Enterprise Cost Reduction (ECR) efforts?

Guest 1: Marti Menacho, SVP and CIO, JDS Uniphase

Guest Bio: https://www.ciotalknetwork.com/contributor/marti-menacho/

Guest 2: Robert Fort, CIO, Virgin Entertainment Group's North America Megastores

Guest Bio: https://www.ciotalknetwork.com/contributor/marti-menacho/

More on this Episode: https://www.ciotalknetwork.com/structuring-ecr-vs-slash-and-burn/

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Getting a Handle on User Driven Innovation Apr 08, 2009

In the past, R&D built products and designed services to be cheaper and cheaper. Today however, competition is driven by knowledge vs. price. Instead of selling what we produce, we need to produce what sells. User driven innovation can make that happen. How well is IT and IT leadership positioned to enable user driven innovation?

Guest 1: Dr. John J. Sviokla, Vice Chairman, Global Managing Director of Innovation and Research, Diamond Management & Technology Consultants Former professor, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/john-sviokla/

Guest 2: Dr. George O. Strawn, Director of the National Coordination Office (NCO) for the Federal government's multiagency Networking and Information Technology Research and Development (NITRD) Program. Co-Chair, The NITRD Subcommittee of the National Science and Technology Council

Guest Bio: https://www.ciotalknetwork.com/contributor/george-strawn/

More on this Episode: https://www.ciotalknetwork.com/getting-a-handle-on-user-driven-innovation/

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Leveraging Social Networks for Results Apr 01, 2009

All workers have networks of colleagues, both outside as well as inside the organization. To access all ideas available in both networks, what is the best way to introduce social networking into business strategy? How do IT and business leaders leverage worker networks, including those outside the organization, to get the best results?

Guest 1: Robert J. Vitello, Chief Information Officer (Deputy Commissioner for Planning and Technology), The New York State Department of Labor

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-vitello/

Guest 2: Zeus Kerravala, Senior Vice President, Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/zeus-kerravala/

Guest 3: Pieter Schoehuijs, Chief Information Officer, AKZO Nobel N.V.

Guest Bio: https://www.ciotalknetwork.com/contributor/pieter-schoehuijs/

More on this Episode: https://www.ciotalknetwork.com/leveraging-social-networks-for-results/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Demand Management: Justifying the ROI Mar 11, 2009

Demand management promises the next generation of supply chain forecasting, however it can be a complex initiative involving a cascade of changes in jobs, organizational structure, and communications within and outside the enterprise. Is such an initiative worth it? How hard will it be, to get it right the first time?

Guest 1: Ashwin Rangan, Former CIO, WaI-Mart

Guest Bio: https://www.ciotalknetwork.com/contributor/ashwin-rangan/

Guest 2: Tim Payne, Research Director, Gartner, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-payne/

Guest 3: Simon Ellis, Practice Director, Supply Chain Strategies, IDC

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-payne/

Guest 4: Larry Lapide, Ph.D., Research Director, Demand Management Solutions Group Director, Demand Management, MIT Center, Transportation & Logistics

Guest Bio: https://www.ciotalknetwork.com/contributor/larry-lapide/

More on this Episode: https://www.ciotalknetwork.com/demand-management-justifying-the-roi/

More on Government: https://www.ciotalknetwork.com/topics/government/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

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Is IT Insourcing Becoming The “IN” Thing? Mar 04, 2009

The global economic slump has prodded IT leaders into considering new ways to become self-reliant. Coveted outsourcing destinations are more expensive then they used to be. The IT talent pool has been overfished. And, the dream of an "idea economy" where corporations keep the elite idea generation in-house and outsource the grunt work, has had its problems. Is the time right for insourcing?

Guest 1: John Stevenson, Past president, SIM Former CIO, Sharp Electronics Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/john-stevenson/

Guest 2: Ashvin Vellody, Senior Vice President, Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/ashvin-vellody/

More on this Episode: https://www.ciotalknetwork.com/is-it-insourcing-becoming-the-in-thing/

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UC: As Simple as it Sounds? Feb 25, 2009

Today's new competitive world of work is global, more connected, and alwayson! Unified communication (UC) is the newly proposed tool for bringing all communications together. Are these solutions ready to deliver as promised? Are organizations ready to embrace them?

Guest 1: Joe Burton, CTO, CISCO-Unified Communications

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-burton/

Guest 2: Stephen J. Pickett, CIO, Penske Corporation Past President, SIM International

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-pickett/

More on this Episode: https://www.ciotalknetwork.com/uc-as-simple-as-it-sounds/

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IT: Working with Business to lead Customer Innovation Feb 11, 2009

Business knows clients and generally tells IT what the client wants. IT is strategic, and understands how to make Innovation happen. Since innovation is what the customer really wants, shouldn't IT be invited to the table to work in tandem with business to better create the Innovation that business wants to deliver to the customer?

Guest 1: Brian Simmermon, Vice President and Chief Information Officer, Subaru of America, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-simmermon/

Guest 2: James Markarian, Senior Vice President and Chief Technology Officer, Informatica

Guest Bio: https://www.ciotalknetwork.com/contributor/james-markarian/

More on this Episode: https://www.ciotalknetwork.com/it-working-with-business-to-lead-customer-innovation/

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Ending Legacy Apps: When & How? Feb 04, 2009

Some organizations have been nursing legacy IT systems and applications along for decades in the belief they are squeezing the maximum value out of them. At what point do you decide you've gotten your money's worth? When do you let go of obsolete technologies to utilize newer, better technologies? What's the least painful way to end them?

Guest 1: Michael L. Capone, Corporate Vice President and CIO, Automatic Data Processing, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-capone/

Guest 2: Bob Keefe, Past President (2008), SIM Senior Vice President and CIO, Mueller Water Products, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-keefe/

More on this Episode: https://www.ciotalknetwork.com/ending-legacy-apps-when-how/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Next Technology Revolution in the USA: Beyond Promises Jan 28, 2009

In order to remain globally competitive and develop a workforce of appropriate number and quality, the national leadership has made promises to provide support for the next US technology revolution. However, haven’t the budget allocations and endorsements for the required programs and initiatives been disappointing and inadequate?With the new incoming national leadership, can both corporate and ordinary Americans be hopeful about the future of the country and our families?

In order to remain globally competitive and develop a workforce of appropriate number and quality, the national leadership has made promises to provide support for the next US technology revolution. However, haven't the budget allocations and endorsements for the required programs and initiatives been disappointing and inadequate? With the new incoming national leadership, can both corporate and ordinary Americans be hopeful about the future of the country and our families?

Guest 1: Bob Gourley, CTO, Crucial Point Llc Former CTO, The Defense Intelligence Agency

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-gourley/

Guest 2: Vint Cerf, Vice President and Chief Internet Evangelist, Google

Guest Bio: https://www.ciotalknetwork.com/contributor/vint-cerf/

More on this Episode: https://www.ciotalknetwork.com/next-technology-revolution-in-the-usa-beyond-promises/

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Justifying IT PMO in an Economic Downturn Jan 21, 2009

Should you assume that creating an IT PMO will automatically create business value? During an economic downturn anything that impacts IT costs has to be evaluated carefully. Bottom line: you need to be sure the number, complexity, and scale of IT projects will justify the effort and cost of creating a PMO and that the cost of the deliverables, including intangibles, will be justifiable to all stakeholders on up through management. How does an IT leader do this?

Guest: Christopher Crowhurst, VP Architecture & Business Systems Infrastructure, Thomson Reuters

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-crowhurst/

More on this Episode: https://www.ciotalknetwork.com/justifying-it-pmo-in-an-economic-downturn/

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Data Centers: Belt Tightening vs. Strangulation Jan 14, 2009

Despite the global wide financial meltdown, businesses still need to keep running, and Data Centers are the very soul of most businesses. The need to accommodate continually accumulating data and ongoing computing growth doesn't stop, even during an economic slow down. Obvious strategies to handling things include virtualization or consolidation, but those are also expensive. Are there any other strategies that will streamline our Data Centers while keeping the corporate bean counters off our backs?

Guest 1: Robert Rosen, Chief Information Officer, NIAMS (National Institute of Arthritis and Musculoskeletal and Skin Diseases), NIH Past President SHARE (IBM)

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-rosen/

Guest 2: Dr. Albert Esser, Vice President of Data Center Infrastructure, DELL

Guest Bio: https://www.ciotalknetwork.com/contributor/albert-esser/

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Indian CIO: Surviving a Wild Ride of Ups & Downs Jan 07, 2009

Indian enterprises ballooned rapidly and Indian IT leaders rushed to manage the growth by leveraging the latest technologies. Now the global economic crisis has abruptly put the breaks on IT initiatives worldwide. Suddenly everything IT has gone from boom to bust everywhere, including in India. How well has Indian IT handled this wild roller coaster ride?

Guest 1: Partha lyengar, VP distinguished analyst and regional research director, India, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/partha-lyengar/

Guest 2: Arvind Tawde, SVP and CIO, Mahindra & Mahindra Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/arvind-tawde/

More on this Episode: https://www.ciotalknetwork.com/indian-cio-surviving-a-wild-ride-of-ups-downs/

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Is Your Email/Data Secure in The Cloud? Dec 31, 2008

In the interest of achieving scalability, are we moving too quickly to cloud computing? What about data/email security issues? Once Cloud Computing becomes the de facto standard, there will be no turning back. Is our act together?

Guest: Howard A. Schmidt, President & CEO, Professor of Practice, Former White House Cyber-Security Advisor Distinguished Fellow, Professor of Research, , The London based Information Security Forum (ISF), The Georgia Institute of Technology's GTISC, The Poneman Institute, Idaho Stat.

Guest Bio: https://www.ciotalknetwork.com/contributor/howard-schmidt/

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A Troubled Marriage: HR and IT Dec 17, 2008

There is a huge opportunity cost, when IT resource needs cannot be met quickly and cost effectively. Some problems include: an IT that is unaware of budget constraints or corporate cultural criteria, or a non-technical HR that can become a bottleneck. How can HR and IT become a true marriage, where both parties work together?

Guest 1: John P. Gillispie, COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/john-gillispie/

Guest 2: Richard B. Thompson, CIO, Maine State Government

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-thompson/

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A Quantum Leap: Transforming IT from a Cost Center to a Value Driver Dec 03, 2008

IT that merely maintains the status quo doesn't attract substantial funding. OTH, IT that helps the business innovate and operate more efficiently has the power to profoundly improve business processes, save money, and help the organization leap global competition in a single bound! How does IT become a value driver?

Guest 1: Don Sharp Title: Vice President and Chief Information Officer, Navistar

Guest 2: Gail Homberg Title: Chief Information Officer, Bally Total Fitness

For more details and related content: https://www.ciotalknetwork.com/a-quantum-leap-transforming-it-from-a-cost-center-to-a-value-driver

IT Workforce Mapping: Finding the right mix Nov 26, 2008

IT leaders must structure their organization to take full advantage of new and changing technologies. They must ensure that every team member contributes to the success of the business as IT grows and changes around them. Roles must change too, and so should the staffing levels and skills/experience mix. How do we handle this moving target to ensure that people are not the weakest link?

Guest 1: Steve Phillips, Senior Vice President, Chief Information Officer, Avnet, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-phillips/

Guest 2: Dr. Jerry Luftman, Senior Vice President, Chief Information Officer, Avnet, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/jerry-luftman/

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Versatilist Crew: Will IT get done? Nov 19, 2008

While versatility may be the key to a successful IT career path, as a CIO, are you ready to put your job on the line by delegating tasks to team members that may not always be up to it?

Guest 1: Kevin Walker, SVP and CIO, American Electric Power

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-walker/

Guest 2: Ken G. Fulmer, Chief Technology Officer, Sunoco, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/ken-fulmer/

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Realigning IT in a Downturn to Get an Upturn! Nov 12, 2008

Isn't IT supposed to be strategic? If so, can an IT leader do any special realigning of IT resources to help his/her company not only survive the downturn but be in a better position strategically once things improve, to ensure a quick return to robust topline growth?

Guest 1: Patricia A. Coffey, Executive Board member, SIM Advanced Practices Council member, SIM Vice President, Distribution Marketing and Enterprise Applications, Allstate Insurance Company

Guest Bio: https://www.ciotalknetwork.com/contributor/patricia-coffey/

Guest 2: Leo Collins, VP of Advocacy and Communities of Interest, SIM. CIO, Lion's Gate Entertainment

Guest Bio: https://www.ciotalknetwork.com/contributor/leo-collins/

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2009: Bright or F.U.D.? Nov 05, 2008

In 2009, IT may be used as a driver and sandbox to deliver innovation and competitive advantage to businesses worldwide. At the same time, worldwide labor arbitrage, looming baby boomer exodus, and other economic imbalances may introduce fear uncertainty, and doubt (F.U.D.). How is 2009 expected to turn out for IT?

Guest 1: Casey Coleman, Chief Information Officer, U.S. General Services Administration.

Guest Bio: https://www.ciotalknetwork.com/contributor/casey-coleman/

Guest 2: Christopher R. Barber, Senior Vice President and Chief Information Officer, WesCorp

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-barber/

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Can 20 hrs/Wk People Satisfy a Hungry IT? Oct 29, 2008

While IT has allowed some industries to cut labor, paradoxically, IT is having problems finding skilled people! Two trends are responsible: the boomer generation of experienced technology workers is approaching retirement and some valuable IT resources are just scarce. So what about a new 20 hour-a-week free agent work force to meet future IT needs? Will this kind of work force be able to handle the job?

Guest 1: Jeffrey P. Chasney, EVP, Strategic Planning, and CIO., CKE Restaurants, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/jeffrey-chasney/

Guest 2: Brian Prentice, Research Vice President, Gartner's Emerging Trends and Technologies Group.

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-prentice/

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Cost of IT Quality or Lack Thereof… Oct 22, 2008

For some not so obvious reasons, the Quality Assurance function in IT is treated as a step child! While there are costs related to implementing quality in terms of appraisal and prevention, are these costs really exceeding that of failure? Implementing a successful IT QA function is in fact, a change management challenge. How well are we doing on this front?

Guest 1: John Von Stein, Executive Vice President and Chief Information Officer (CIO), The Options Clearing Corporation (OCC)

Guest Bio: https://www.ciotalknetwork.com/contributor/john-stein/

Guest 2: Ben Hope, SVP CIO, Fox Networks Group

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-hope/

More on this Episode: https://www.ciotalknetwork.com/cost-of-it-quality-or-lack-thereof/

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Once Merely Thrifty, VoIP’s Going Strategic! Oct 15, 2008

At one time, VoIP was just a way to cut down on phone bills. With the convergence of audio and data streams, VoIP is now a serious communication tool millions of businesses depend on every day. But cheap phone service is only one aspect. What strategic advantages will VoIP offer in the future, as the technologies involved mature further?

Guest 1: Phil Edholm, Enterprise CTO and VP Network Architecture, Nortel Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-edholm/

Guest 2: Zeus Kerravala, Senior Vice President, Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/zeus-kerravala/

More on this Episode: https://www.ciotalknetwork.com/once-merely-thrifty-voips-going-strategic/

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Getting “in the Groove” as a CIO Oct 08, 2008

A CIO's job tenure is fraught with deadlines, RIF's, job changes, and other stress, and a tough job can take its toll. Is there a better way to do a much better job? ...perhaps by using positive thinking or changing our thoughts to affect outcomes? Can we change our outer world by getting "into the groove", internally?

Guest 1: Larry S. Thomas, VP and CIO , Landstar, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/larry-thomas/

Guest 2: Dan Mintz, CIO, US Department of Transportation

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-mintz/

More on this Episode: https://www.ciotalknetwork.com/getting-in-the-groove-as-a-cio/

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Trust IT Vendors at Your Own Peril! Oct 01, 2008

When it comes to hot new technologies that are still immature or just challengingly complex, how can an internal IT department develop the necessary criteria to avoid being taken for a ride by a vendor? How does IT Leadership keep a healthy skepticism about what a vendor is doing, when they themselves may have only a tenuous grip on the technology?

Guest 1: Mark Katz, VP Global IT and Chief Information Officer, Esselte Corp

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-katz/

Guest 2: Dr. Janis L. Gogan, Professor, Information & Process Management, Bentley College, Waltham, MA

Guest Bio: https://www.ciotalknetwork.com/contributor/janis-gogan/

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A CIO as a Second Banana Sep 24, 2008

While there are obvious incentives for an IT executive to opt for the title of CIO in a small firm, what about accepting a position in a much larger firm where he/she reports to another CIO? For the ultimate IT leader, a CIO, what are the career advantages? How easy is it to adapt to being second banana in a larger organization, after having been the top banana elsewhere?

Guest 1: Shawn Banerji, CIO Practice, Russell Reynolds Associates, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/shawn/

Guest 2: Robert W. Blair, Senior Vice President — Enterprise Delivery Services, SunTrust Banks, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-blair/

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Leveraging ITSM Beyond IT Sep 17, 2008

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT?

Guest 1: David Cannon, President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP

Guest Bio: https://www.ciotalknetwork.com/contributor/david-cannon/

Guest 2: John Foley, Director — IT Governance, Alcatel-Lucent

Guest Bio: https://www.ciotalknetwork.com/contributor/john-foley/

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IT Security: Future Perfect? Sep 10, 2008

Today's IT security is only as effective as the human beings who implement and monitor it. Technology may promise self healing, intelligent, automated systems that will proactively respond to threats. How soon will this be a reality? Will this be state of the art IT security ...IN THE YEAR 2050?

Guest 1: Carey Nachenberg, Chief Architect and Symantec Fellow, Security Technology and Response, Symantec

Guest Bio: https://www.ciotalknetwork.com/contributor/carey-nachenberg/

Guest 2: AI Kirkpatrick, CISM, CISSP, VP, CISO, First American Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/al-kirkpatrick/

Guest 3: George Dolicker, CISO, Lenovo

Guest Bio: https://www.ciotalknetwork.com/contributor/george-dolicker/

Guest 4: Howard Smith, EChief Technology Officer, CSC, European Group Global lead CSC Collective Intelligence BPM Author, Co-founder BPMI.org

Guest Bio: https://www.ciotalknetwork.com/contributor/howard-smith/

More on this Episode: https://www.ciotalknetwork.com/it-security-future-perfect/

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India: The new face of enterprise IT Sep 03, 2008

With the economic explosion in India has come challenges of managing growth and competitive pressures. Changing from the relatively insignificant business function of keeping computers running to becoming a mission critical backbone of an organization, enterprise IT's role requires a complete transformation in terms of people, processes, and technology. How are IT leaders in India coping?

Guest: Christopher J. Rence, Chief Information and Business Transformation Officer, FICO

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-rence/

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Is IT Consolidation The Right Strategy? Aug 27, 2008

Consolidation of IT infrastructure, applications, and data is the logical way to control costs, but how much consolidation is practical? Too much and the end result may be a lethargic monolithic IT with a lot of inertia and intertwined critical parts requiring meticulous synchronization. Given the speed of technology change, is this approach practical?

Guest 1: John Conley, Deputy CIO, Governor's Office of Information Technology, State of Colorado

Guest Bio: https://www.ciotalknetwork.com/contributor/john-conley/

Guest 2: Bruce J. Goodman, SVP and Chief Information Officer, Humana

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce-goodman/

More on this Episode: https://www.ciotalknetwork.com/is-it-consolidation-the-right-strategy/

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Burn the Desktop – Let’s Work Online! Aug 20, 2008

It wasn't long ago when using office productivity applications online were considered a fad. Enterprise applications are already running in (software as a service) SaaS and/or are internally hosted and used over a browser. A perceived inconvenience held us to the desktop. With web2.0 applications for office productivity gaining ground, can we safely say good-bye to desktops? Are we there yet?

Guest 1: Gregory R. Simpson Title: Chief Technology Officer, Synchrony Financial

Guest 2: Joshua Holbrook Title: Director, Enterprise Research, Yankee Group

For more details and related content: https://www.ciotalknetwork.com/burn-the-desktop-lets-work-online

Can IT Bring on TRUE CSR? Aug 13, 2008

Organizations have long been using Corporate Social Responsibility (CSR) as a PR tool and/or cost of doing business. IT facilitates organizational changes such as those related to CSR, through communication and collaboration. So, are organization empowering IT leadership to take an active part in genuine CSR vs. just being a business enabler? And, since IT is also a source of environmental damage and a facilitator of change towards CSR, how can it be both hero and devil at the same time?

Guest 1: Georg Kell, Executive Director, The United Nations Global Compact

Guest Bio: https://www.ciotalknetwork.com/contributor/georg-kell/

Guest 2: Stanley S. Litow, VP, Corporate Citizenship & Corporate Affairs and President, IBM International Foundation

Guest Bio: https://www.ciotalknetwork.com/contributor/stanley-litow/

More on this Episode: https://www.ciotalknetwork.com/can-it-bring-on-true-csr/

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Always Up IT: Beyond SLAs Aug 06, 2008

Many organizations require virtually 100% uptime. This means more than just implementing internal or vendor SLA's. How exactly do you train people and develop a 100% uptime culture? What kind of technologies and processes do you have to put in place?

Guest 1: Steven Rubinow Title: Executive Vice President & Chief Information Officer, NYSE EURONEXT

Guest 2: Imad Mouline Title: Chief Technology Officer, Gomez, Inc.

For more details and related content: https://www.ciotalknetwork.com/always-up-it-beyond-slas

CIO Dilemma: Be a Sprinter or Marathon Runner? Jul 30, 2008

A CIO needs to keep his/her IT organization agile to handle uncertainty, rapid business changes, disruptive innovations, and cater to management that may not have the patience to wait for long term IT projects. On the other hand, careful strategy, consistency of effort, and an eye focused firmly on future goals are also needed. What should a CIO train for? Becoming a sprinter or marathon runner?

Guest 1: Jane Landon, CIO, NYC Department Of Finance, NY, NY

Guest Bio: https://www.ciotalknetwork.com/contributor/jane-landon/

Guest 2: Steve Bandrowczak, Chief Information Officer (CIO), Nortel Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-bandrowczak/

More on this Episode: https://www.ciotalknetwork.com/cio-dilemma-be-a-sprinter-or-marathon-runner/

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Security: A Moving Target! Jul 23, 2008

Most innovations including virtualization, SOA, and Web 2.0 are still not fully cooked and have security vulnerabilities. Furthermore, there are more new innovations in the pipeline. How does an enterprise secure anything when everything is in flux?

Guest: John Pescatore, Vice president and Research Fellow, Gartner Research

Guest Bio: https://www.ciotalknetwork.com/contributor/john-pescatore/

More on this Episode: https://www.ciotalknetwork.com/security-a-moving-target/

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Exploiting ECM to Maximize ROI Jul 16, 2008

Organizations are adopting ECM (Enterprise Content Management) systems to handle the deluge of different types of content coming from many different sources. How successful are they at getting a handle on all that content, and when successful, have they figured out ways of leveraging it all as an asset to increase ROI instead of just passively storing it?

Guest 1: Melissa Webster, Program Vice President, Content & Digital Media Technologies, IDC

Guest Bio: https://www.ciotalknetwork.com/contributor/melissa-webster/

Guest 2: Carl Kessler, Vice President, Worldwide Development, IBM

Guest Bio: https://www.ciotalknetwork.com/contributor/carl-kessler/

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Is Thinking OTB a Question of Nature or Nurture? Jul 09, 2008

Is being a creative CIO based on natural talent alone? ....Or can critical skills like thinking "outside the box" (OTB) be learned? What balance of innate and acquired skills make the difference between a merely good CIO and a truly creative IT leader?

Guest 1: Calvin S. Sihilling, Chief Information Officer and Executive Vice President, Nash Finch Co.

Guest Bio: https://www.ciotalknetwork.com/contributor/calvin-sihilling/

Guest 2: Michael J. Gelb, Noted Author, Lecturer on Innovation & Creativity

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-gelb/

More on this Episode: https://www.ciotalknetwork.com/is-thinking-otb-a-question-of-nature-or-nurture/

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Better IT Workforce Through an Industry-Academic Partnership Jul 02, 2008

A fresh graduate (even with MIS as a major) usually has little clue about how real world IT works. If ongoing education programs are ineffective in retooling or improving worker value, can IT and academia come together to create an ongoing certification program, to keep track of an IT graduate’s training and career advancement, from college throughout his career?

Guest 1: Harry R. Lewis, Gordon McKay Professor of Computer Science, Harvard College

Guest Bio: https://www.ciotalknetwork.com/contributor/harry-lewis/

Guest 2: Kevin R. Faughnan, Director, IBM Academic Initiative, Software Group

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-faughnan/

More on this Episode: https://www.ciotalknetwork.com/better-it-workforce-through-an-industry-academic-partnership/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Re/Designing An Effective IT Governance Model Jun 25, 2008

While there's a lot of emphasis on IT Governance, organizations have been building silo IT governance mechanisms to solve problems in isolation. This is a reactionary and prevents IT from making a strategic impact. How about proactively designing IT governance around an organization's overall objectives and performance goals and continually redesigning whenever these objectives and goals change?

Guest 1: Lynn Lawton, CISA, FBCS CITP, FCA, FIIA, PIIA, International president, ISACA and the IT Governance Institute (ITGI)

Guest Bio: https://www.ciotalknetwork.com/contributor/lynn-lawton/

Guest 2: Jeff Johnson, VP, IT Infrastructure, Constellation Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-johnson/

More on this Episode: https://www.ciotalknetwork.com/redesigning-an-effective-it-governance-model/

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Choice Computing? No problem! Jun 18, 2008

What would it be like if an end user could be offered real flexibility in the way they use technology? This would include maintaining central control with respect to security and who gets what, as well as an almost self-healing desktop environment less dependent on support personnel. Are we there yet?

Guest 1: Ben Grimes, CTO, Avocent Co.

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-grimes/

Guest 2: Barbara M. Crane, Vice President, IT Customer Service, ARAMARK

Guest Bio: https://www.ciotalknetwork.com/contributor/barbara-crane/

More on this Episode: https://www.ciotalknetwork.com/choice-computing-no-problem/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Software Project Success: Beyond Flipping a Coin! Jun 04, 2008

There have been multiple best practices and methodologies proposed to minimize the risk related to software projects (iterative, agile, etc.). With stakes so high, organizations are open to any and all suggestions and deploy internal/external resources to help select the right software project methodology and manage execution. Still we can count more failures than success. Are we missing something here?

Guest 1: Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard

Guest Bio: https://www.ciotalknetwork.com/contributor/russ-daniels/

Guest 2: Steve Moffett, VP of Solutions Delivery, DSW Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-moffett/

More on this Episode: https://www.ciotalknetwork.com/software-project-success-beyond-flipping-a-coin/

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Virtualization Performance: Stretching The Envelope! May 28, 2008

We've virtualized servers, networks, storage, applications, and I/O, and reduced the physical infrastructure footprint. The next step is to maximize performance. What avenues are being explored and what benchmarks can we reach or exceed?

Guest 1: Simon Crosby, Chief Technology Officer, The Virtualization and Management Division of Citrix (formerly CTO of XenSource)

Guest Bio: https://www.ciotalknetwork.com/contributor/simon-crosby/

Guest 2: Tom Bishop, Chief Technology Officer, BMC Software

Guest Bio: https://www.ciotalknetwork.com/contributor/tom-bishop/

Guest 3: Dr. Tim Marsland, Sun Fellow, Chief Technology Officer, Software Organization, Sun Microsystems Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-marsland/

More on this Episode: https://www.ciotalknetwork.com/virtualization-performance-stretching-the-envelope/

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Video over IP: Opportunities and Challenges! May 21, 2008

Whether it's used for security surveillance or as a resource for an enterprise, Video over IP has penetrated the enterprise. What used to be an operations issue is now one more headache for the IT leader. What does getting Video over IP buy us? While it's a bandwidth hog, could there be benefits worth the investment?

Guest: CIO Talk Network, Host & CEO, CIO Talk Radio

Guest Bio: https://www.ciotalknetwork.com/contributor/sanjogaul/

More on this Episode: https://www.ciotalknetwork.com/video-over-ip-opportunities-and-challenges/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Can a CIO Afford a 2 Week Vacation? May 14, 2008

Most IT leaders don’t take much needed long vacations. The fears are that on one hand, if something happens, they’ll have a mess to fix. On the other hand, if everything works smoothly in their absence, corporate management may wonder if they are worth the pay. Should/Can a CIO enjoy a long vacation?

Guest 1: Mark Tonnesen, VP IT, CIO, Logitech

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-tonnesen/

Guest 2: Jack Staehler, Group Vice President, Technology, Orbitz Worldwide

Guest Bio: https://www.ciotalknetwork.com/contributor/jack-staehler/

More on this Episode: https://www.ciotalknetwork.com/can-a-cio-afford-a-2-week-vacation/

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SaaS Management: Morphing Pain! May 07, 2008

SaaS promises big relief while causing new headaches such as: Identity Management challenges, difficulties in moving quickly and seamlessly from one SaaS offering to another, and greater difficulty in isolating issues within the brave new world of mashups.

Guest 1: John Rowell, CTO, Opsource

Guest Bio: https://www.ciotalknetwork.com/contributor/john-rowell/

Guest 2: Joe Burton, CTO, CISCO-Unified Communications

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-burton/

Guest 3: Ben Pring, Research Vice President, Gartner IT Services and Sourcing Group

Guest Bio: https://www.ciotalknetwork.com/contributor/ben-pring/

More on this Episode: https://www.ciotalknetwork.com/saas-management-morphing-pain/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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A Burnt Out IT Workforce: Diminishing Returns Apr 30, 2008

With stakes continually rising, maximizing the use of IT talent and resources can become so demanding, it becomes counter productive. Burnt out and struggling with grueling hours toiling over ever growing task lists, IT soldiers suffer from battle fatigue with negative results ranging from acute productivity loss to resignation resulting in loss to an organization of valuable system/business knowledge.

Guest 1: N. Dean Meyer, Organizational Transformation Author and Coach, NDMA

Guest Bio: https://www.ciotalknetwork.com/contributor/dean-meyer/

Guest 2: Christina Maslach, Professor of Psychology, Vice Provost, University of California, Berkeley

Guest Bio: https://www.ciotalknetwork.com/contributor/christina-maslach/

More on this Episode: https://www.ciotalknetwork.com/a-burnt-out-it-workforce-diminishing-returns/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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Large Application Delivery: Solving a Good Problem Apr 23, 2008

Business growth brings its own challenges. With organizations delivering large web applications and content across the globe to multi-platform desktops and mobile devices, there are 2 delivery problems: 1) Scale (number of users and devices) and 2) The flexibility needed to support any device. These problems could create a bottleneck, but just adding more hardware is not the best solution. What can organizations do to enable their infrastructure to support practically limitless bandwidth and performance requirements for demanding needs both now and in the future

Guest 1: Karl Triebes, Senior Vice President & Chief Technology Officer, FS Networks, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/karl-triebes/

Guest 2: Mark Fabbi, VP Distinguished Analyst, Gartner's Networking and Communications Equipment practice

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-fabbi/

More on this Episode: https://www.ciotalknetwork.com/large-application-delivery-solving-a-good-problem/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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My CIO is an Alien! Apr 16, 2008

If being a CIO is a very demanding role that requires taking control of the IT function to reduce cost and get things done whatever it takes, are you in danger of being seen by your own crew as well as other business users, as an oppressor, control freak, and an alien who is making their life miserable?

Guest 1: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 2: Tim Sanders, Author, Speaker, Chief Solutions Officer , former Yahoo! Leadership Coach

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-sanders/

More on this Episode: https://www.ciotalknetwork.com/my-cio-is-an-alien/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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MDM: Is it an IT or a Business Challenge? Apr 09, 2008

Organizations are facing a problem: They don't have a unified view of the data spread across departments. Expensive technology tools claiming to magically solve this problem have not helped. Is this a problem with creating or sharing data? Is it an IT or a business problem?

Guest 1: Robert Friedrich, VP, Enterprise Data Architecture, Equifax

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-friedrich/

Guest 2: Aaron Zornes, Chief Research Officer, The MDM Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/aaron-zornes/

Guest 3: Jim Honerkamp, CIO, The Hillman Group

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-honerkamp/

More on this Episode: https://www.ciotalknetwork.com/mdm-is-it-an-it-or-a-business-challenge/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

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Social Networks: The Enterprise Adoption Challenge Apr 02, 2008

Beyond the cool technology factor, can social network tools (networking sites, Internet communities, blogging software, et al) be adopted by enterprises to facilitate learning, internal and external communication, and improve productivity within the IT department and organization as a whole?

Guest 1: Mark P. McDonald, Chief Information Officer, City of Vancouver

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-mcdonald/

Guest 2: Lloyd Lloyd Taylor, Vice President of Technical Operations, Linkedln

Guest Bio: https://www.ciotalknetwork.com/contributor/lloyd-taylor/

More on this Episode: https://www.ciotalknetwork.com/social-networks-the-enterprise-adoption-challenge/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Green IT: The True ROI Mar 26, 2008

Green IT initiatives are primarily to help improve the global environment rather than our balance sheets. While organizations may join the bandwagon for visibility, do they really care about it given that there is not a significant tangible ROI on related investments?

Guest 1: Molly A. O’NeiII, Assistant Administrator and Chief Information Officer, Office of Environmental Information U.S. Environmental Protection Agency (EPA)

Guest Bio: https://www.ciotalknetwork.com/contributor/molly-oneill/

Guest 2: Wendy Bell, CIO, GE Capital Solutions Fleet Services

Guest Bio: https://www.ciotalknetwork.com/contributor/wendy-bell/

Guest 3: Pat Lawicki, Senior Vice President and Chief Information Officer, Pacific Gas and Electric Company

Guest Bio: https://www.ciotalknetwork.com/contributor/pat-lawicki/

Guest 4: Ashok Singhal, Chief Technical Officer, Founder, 3PAR

Guest Bio: https://www.ciotalknetwork.com/contributor/ashok-singhal/

More on this Episode: https://www.ciotalknetwork.com/green-it-the-true-roi/

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The CIO as a Communications Maestro! Mar 13, 2008

Effective communication with internal/external constituents and customers is key to achieving success in business and IT. How well are we doing on that front? What does it take for an IT leader to become a maestro and conduct a communications orchestra where the right messages are getting conveyed, timely, to the right people and nothing gets lost in translation?

Guest 1: Stephen C. Savage, Senior Vice President, Chief Information Officer, CA, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/stephen-savage/

Guest 2: Atefeh (Atti) Riazi, Chief Information Officer, NY City Housing Authority (NYCHA)

Guest Bio: https://www.ciotalknetwork.com/contributor/atefeh-riazi/

More on this Episode: https://www.ciotalknetwork.com/the-cio-as-a-communications-maestro/

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IT Spending Into the Skid Mar 12, 2008

When faced with a car skid, experts teach that you should “steer into the skid”, despite an instinctual urge to do the opposite. Similarly, when it comes to IT investment and its impact upon business performance, management reacts the same way. Just at the point of crisis, when companies should be investing more in technology, to drive business performance, management’s reflex is to cut spending. While this is no surprise, since management’s focus is mainly on IT’s cost, not its value, how can IT leadership challenge such a management reflex?

Guest 1: Dr. Howard A. Rubin, Senior Gartner Advisor, Professor Emeritus of Computer Science at Hunter College, the City University of New York, former Nolan Norton Research Fellow

Guest Bio: https://www.ciotalknetwork.com/contributor/howard-rubin/

Guest 2: Dr. John J. Sviokla, Vice Chairman, Global Managing Director of Innovation and Research, Diamond Management & Technology Consultants Former professor, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/john-sviokla/

More on this Episode: https://www.ciotalknetwork.com/it-spending-into-the-skid/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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IT Initiative Failures: Saving a Sinking Ship Mar 05, 2008

There are numerous examples of failed IT initiatives and related analysis of why the failure happened. What can be done to proactively raise the flag? At what point, do we cut our losses vs. trying to save a sinking ship?

Guest 1: Jane Landon, CIO, NYC Department Of Finance, NY, NY

Guest Bio: https://www.ciotalknetwork.com/contributor/jane-landon/

Guest 2: Charles Hunsinger, Vice President, Chief Information Officer, Corporate Express US

Guest Bio: https://www.ciotalknetwork.com/contributor/charles-hunsinger/

More on this Episode: https://www.ciotalknetwork.com/it-initiative-failures-saving-a-sinking-ship/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Does Your IT Helpdesk Help? Feb 27, 2008

The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?

Guest 1: Barry Carter, Corporate Information Officer (CIO), Alliance Data Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/barry-carter/

Guest 2: Vinny Licht, Chief Information Officer, TAUCK WORLD DISCOVERY

Guest Bio: https://www.ciotalknetwork.com/contributor/vinny-licht/

More on this Episode: https://www.ciotalknetwork.com/does-your-it-helpdesk-help/

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Isn’t IT still a team sport? Feb 20, 2008

Technology allows today's IT work force the convenience of working from anywhere, untethered from each other or a physical location. But what happens to the team, when the players are in virtual rather than physical proximity? What's lost, and how do we get it back?

Guest 1: Barry Vandevier, CTO, Travelocity.com L.P.

Guest Bio: https://www.ciotalknetwork.com/contributor/barry-vandevier/

Guest 2: Dale W. Meyerrose, Major General (Retired), The Honorable Dale W. Meyerrose Associate Director National Intelligence and Chief Information Officer

Guest Bio: https://www.ciotalknetwork.com/contributor/dale-meyerrose/

More on this Episode: https://www.ciotalknetwork.com/isnt-it-still-a-team-sport/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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IT Innovation: Too Much, too Quick? Feb 13, 2008

While each new IT innovation is expected to bring value, it also tends to bring complexity. How quickly can you digest the changes required by one innovation, before being able to swallow more from the next one? Are we at peril of choking on too much of a good thing, or should we welcome any and all innovation as it comes?

Guest 1: Brian Shield, CIO, The Weather Channel Companies

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-shield/

Guest 2: James P. Andrew, Senior Partner and Director of BCG, The Boston Consulting Group

Guest Bio: https://www.ciotalknetwork.com/contributor/james-andrew/

More on this Episode: https://www.ciotalknetwork.com/it-innovation-too-much-too-quick/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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Every IT Decision Counts! Feb 06, 2008

The success or failure of IT is usually attributed to the BIG decisions made by the top brass. However, the relatively small decisions made by the IT crew and mid-management as part of day to day operations also have a snowball effect in the overall effectiveness of IT. What can we do to foster an environment of effective IT related decision making along the chain of command for best results?

Guest 1: Dan Ariely, Luis Alvarez Renta Professor of Management Science, Massachusetts Institute of Technology (MIT)

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-ariely/

Guest 2: Elizabeth Hackenson, Chief Information Officer; Director, LGS, Alcatel-Lucent

Guest Bio: https://www.ciotalknetwork.com/contributor/elizabeth-hackenson/

More on this Episode: https://www.ciotalknetwork.com/every-it-decision-counts/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Becoming a TOP LINE driven CIO Jan 30, 2008

Using 'Cost Savings' as the sole determinant for justifying IT's value, actually undermines its true value. Today's IT leaders need to be "Show 'em the money!" kinds of guys. What does it mean to be an IT leader, driven to bring TOP LINE growth to your organization?

Guest 1: George F. Chappelle, SVP & CIO, Sara Lee Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/george-chappelle/

Guest 2: Catherine Boivie, Senior VP, Information Technology, Pacific Blue Cross

Guest Bio: https://www.ciotalknetwork.com/contributor/catherine-boivie/

More on this Episode: https://www.ciotalknetwork.com/becoming-a-top-line-driven-cio/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Cloud Computing: beyond research projects Jan 16, 2008

Cloud computing is a new technology that promises virtually unlimited processing bandwidth, with access to data from anywhere on any device. Is it ready for commercial adoption? What are the key user needs driving this initiative? What are the advantages and what are the gotchas?

Guest 1: Dr. Daniel D. Frye, Vice President, Open Systems Development, IBM Systems & Technology Group

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-frye/

Guest 2: David Mitchell, SVP IT Research, OVUM

Guest Bio: https://www.ciotalknetwork.com/contributor/david-mitchell/

More on this Episode: https://www.ciotalknetwork.com/cloud-computing-beyond-research-projects/

More on Cloud: https://www.ciotalknetwork.com/topics/cloud/

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Multi-Vendor Sourcing: Handling Uncomfortable Bedfellows Jan 09, 2008

In global outsourcing, it is not uncommon to have multiple vendors to reduce risks. But, can we rely on competitors to work together as one happy family, and deliver on their respective expectations?

Guest 1: Dan Mahlebashian, Chief Contracting Officer, IS&S, General Motors Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/dan-mahlebashian/

Guest 2: Les Mara, Business Process Outsourcing, EMEA, Hewlett-Packard Ltd

Guest Bio: https://www.ciotalknetwork.com/contributor/les-mara/

More on this Episode: https://www.ciotalknetwork.com/multi-vendor-sourcing-handling-uncomfortable-bedfellows/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Successful Disaster Recovery: What Does it Take? Dec 19, 2007

Research indicates that when tested, almost half of all disaster recovery plans fail, resulting in harm to a brand, customer loss, losses to competitors, and loss of valuable company data. What steps should companies take to ensure successful disaster recovery? What are the accepted best practices?

Guest 1: Pat Hanavan, Vice President, Product Management, Symantec Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/pat-hanavan/

Guest 2: William DiMartini, Senior Vice President, SunGard Availability Services

Guest Bio: https://www.ciotalknetwork.com/contributor/william-dimartini/

More on this Episode: https://www.ciotalknetwork.com/successful-disaster-recovery-what-does-it-take/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Data Center Virtualization: Digging Deeper Dec 12, 2007

Data centers are the vaults where we store mission critical information and intellectual property that users may need to access on quick notice but which also need to be protected. What does it take to successfully 'virtualize' a data center? Is it a smooth ride? If not, what issues need to be addressed?

Guest 1: Mark Bregman, Executive Vice President, Chief Technology Officer, Symantec

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-bregman/

Guest 2: Simon Crosby, Chief Technology Officer, The Virtualization and Management Division of Citrix (formerly CTO of XenSource)

Guest Bio: https://www.ciotalknetwork.com/contributor/simon-crosby/

More on this Episode: https://www.ciotalknetwork.com/data-center-virtualization-digging-deeper/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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Enterprise Virtualization – from The Industry’s Perspective Nov 28, 2007

Vendors! Global enterprises! It seems like everyone is embracing virtualization! Meanwhile, the analysts who keep track of such potentially IT-world shaking technologies are intently watching related and emerging trends. What are they seeing? Stunning successes or treacherous ground? What should IT decision makers know before they bet the bank on this new paradigm?

Guest 1: Phil Edholm Title: Enterprise Chief Technology Officer and Vice President Network Architecture, Nortel Networks

Guest 2: Jeffrey M. Nick Title: Senior Vice President and Chief Technology Officer, EMC Corporation

Guest 3: John Webster Title: Principal IT Advisor, Illuminata, Inc.

For more details and related content: https://www.ciotalknetwork.com/enterprise-virtualization-from-the-industrys-perspective

The Pied Piper CIO Nov 14, 2007

For IT to be truly successful at delivering value, the non-IT members of an organization must know and trust IT enough to adopt the positive changes IT can foster. Just how effective are the various internal communications methods such asbrag emails, speeches, 'town hall' meetings, etc., currently being used to promote IT? Can we do better?

Guest: David Johnson, Global Information Officer, Jones Lang LaSalle

Guest Bio: https://www.ciotalknetwork.com/contributor/david-johnson/

More on this Episode: https://www.ciotalknetwork.com/the-pied-piper-cio/

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Homogeneous IT Outsourcing Delivery: Are We there Yet? Nov 07, 2007

When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How?

Guest 1: Kevin M. Campbell, Group Chief Executive — Outsourcing, Accenture

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-campbell/

Guest 2: Simon Telfer-Smith, VP Information Technology, Elekta Group

Guest Bio: https://www.ciotalknetwork.com/contributor/simon-smith/

Guest 3: James A. (Jim) Fortner, Director, Global Business Services, Infrastructure Services & Governance, P&G

Guest Bio: https://www.ciotalknetwork.com/contributor/james-fortner/

More on this Episode: https://www.ciotalknetwork.com/homogeneous-it-outsourcing-delivery-are-we-there-yet/

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Effective IT Contract Negotiations Oct 24, 2007

How we negotiate the IT services or software licensing related contracts has a significant impact on how IT meets “getting more done with less” expectations set by executive management. How do we plan and carry out such negotiations for success? Is outsourcing such contract negotiations a good option?

Guest 1: Tim Cowen, Chairman, IACCM. General Counsel, Commercial Director, BT Global Services

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-cowen/

Guest 2: Mario Lavoie, Vice-President, Contracts & Negotiations, IBM — Global

Guest Bio: https://www.ciotalknetwork.com/contributor/mario-lavoie/

Guest 3: Robert G. DiGiaro, Director, IT Sourcing — America, CREDIT SUISSE

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-digiaro/

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Adopting Enterprise Virtualization: A Practitioner’s Perspective Oct 17, 2007

While Enterprise Virtualization technology has tremendous potential what does it take for an IT leader to get it introduced and adopted in his/her organization in a planned fashion? What are the challenges and possible remedies?

Guest 1: John Deane, SVP, AIM Management Group. Chief Technology Officer, INVESCO Plc

Guest Bio: https://www.ciotalknetwork.com/contributor/john-deane/

Guest 2: Jon Prall, VP of Operations, Six Apart

Guest Bio: https://www.ciotalknetwork.com/contributor/jon-prall/

Guest 3: Jeff Lush, Executive Chief Technology Officer, OI&T Operations and Security, US Department of Veterans Affairs

Guest Bio: https://www.ciotalknetwork.com/contributor/jeff-lush/

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Life of a CIO in 2012 Oct 10, 2007

Business and IT are changing at a warp speed. IT leadership is on its toes playing catch-up with a mandate to make IT lean and do more with less. On top of that, we have the baby boomer exodus which will be leaving IT departments with an acute manpower crunch. If you are an over worked CIO who has had enough already, you can imagine work life 5 years from now. If you are a CIO aspirant, assess if this is still the job for you, and buckle up!

Guest 1: Bob Keefe, Past President (2008), SIM Senior Vice President and CIO, Mueller Water Products, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-keefe/

Guest 2: Leo Collins, VP of Advocacy and Communities of Interest, SIM. CIO, Lion's Gate Entertainment

Guest Bio: https://www.ciotalknetwork.com/contributor/leo-collins/

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From Curry to Wontons: Following Cost Leadership Oct 03, 2007

Rising costs in India are pushing US and European organizations to shift their focus to China for their outsourcing (IT and BPO) needs. Is outsourcing really all about just getting lowest cost option? Could this mindset be a recipe for failure?

Guest 1: F. Warren McFarlan, T.J. Dermot Dunphy Baker Foundation Professor of Business Administration, Harvard Albert H. Gordon Professor of Business Administration, Emeritus, Harvard

Guest Bio: https://www.ciotalknetwork.com/contributor/f-warren-mcfarlan/

Guest 2: Bud Mathaisel, SVP and CIO, Achievo Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/bud-mathaisel/

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Remaining Airborne Through IT Sep 26, 2007

The airline industry has been through a rough ride. Cost cutting measures go only so far. How is IT contributing towards making airline companies more sustainable, agile, and profitable?

Guest 1: Gerry Coady, VP and CIO, Frontier Airlines Holding, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/gerry-coady/

Guest 2: Santiago Ontañon, Executive Vice President and Chief Information Officer, Mexicana Airlines

Guest Bio: https://www.ciotalknetwork.com/contributor/santiago-ontanon/

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CQI vs. Innovation in IT: Catch 22 Sep 19, 2007

Continuous Quality Improvement (CQI) in IT mandates that we implement standardized processes to ensure predictable execution and results and reduce error probabilities. Innovation on the other hand requires us to break the mold and think out of the box and even make mistakes. How can these two co-exist in an IT organization and deliver optimum value?

Guest 1: William H. Morgan, Executive Vice President and Chief Information Officer, The Philadelphia Stock Exchange (PHLX)

Guest Bio: https://www.ciotalknetwork.com/contributor/william-morgan/

Guest 2: Sandra Palumbo, Research Fellow, The Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/sandra-palumbo/

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Making IT Shared Services Work Aug 29, 2007

Some claim that while the IT shared services model looks good on paper, it’s a nightmare to implement and doesn’t produce the promised ROI. Is this true? What is the actual success rate of implementations, and have they yielded real value? What is the optimum mix of people, processes, and technology needed to make the IT Shared Services model work?

Guest 1: Ewald Comhaire, Director, Global Infrastructure Services, HP Services, Hewlett-Packard Company

Guest Bio: https://www.ciotalknetwork.com/contributor/ewald-comhaire/

Guest 2: Jerry Johnson, Chief Information Officer and Director of Information Technology Services, Pacific Northwest National Laboratory

Guest Bio: https://www.ciotalknetwork.com/contributor/jerry-johnson/

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IT Innovation: The Inspiration/Perspiration Balance Aug 22, 2007

Innovation is the mainstay of sustainable competitive advantage and success in today's fast-changing world of business. However... can creativity in IT alter the conventional balance of 1% Inspiration and 99% Perspiration, to improve the ROI of the innovation?

Guest 1: Frank Modruson, CIO, Accenture

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-modruson/

Guest 2: Michael Schrage, Advisor, CIO Magazine Columnist, and Researcher, MIT

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-schrage/

More on this Episode: https://www.ciotalknetwork.com/it-innovation-the-inspirationperspiration-balance/

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The Emotionally Intelligent CIO Aug 15, 2007

The stresses of rapidly changing business needs, globalization, and a need to create competitive advantage through IT are bringing out the best and worst traits in today’s CIO while balancing work and home life requires an almost a superhuman effort. Is the concept of “Emotional Intelligence” an over hyped fad that imposes just another benchmark for CIO’s to struggle with, or does it make sense? Should a CIO question his/her ability to lead, if he/she fails to perceive and manage the emotions of him/herself and others?

Guest 1: Daniel Goleman, Lecturer, author of the 1995 book: Emotional Intelligence, co-chairman of The Consortium for Research on Emotional Intelligence in Organizations, based in the Graduate School of Applied and Professional Psychology, Rutgers University

Guest Bio: https://www.ciotalknetwork.com/contributor/daniel-goleman/

Guest 2: John Von Stein, Executive Vice President and Chief Information Officer (CIO), The Options Clearing Corporation (OCC)

Guest Bio: https://www.ciotalknetwork.com/contributor/john-stein/

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Enterprise Virtualization: Making it a Reality Aug 08, 2007

Organizations are aggressively moving forward to make their IT dynamic by introducing virtualization to their server, storage, application, and desktop environments. How are we planning for this? What are our specific goals and priorities? Given that we are touching almost all areas of Enterprise IT at the same time, are we setting ourselves up for failure?

Guest 1: Phil Edholm, Enterprise CTO and VP Network Architecture, Nortel Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-edholm/

Guest 2: Jeffrey M. Nick, Senior Vice President and Chief Technology Officer, EMC Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/jeffrey-nick/

Guest 3: Hubert Yoshida, Vice President and Chief Technology Officer, Hitachi Data Systems Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/hubert-yoshida/

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Effective IT Audits and Auditors Aug 01, 2007

How an IT audit is carried out and how we best leverage internal/external IT auditor(s) determines the fate of organizations facing compliance mandates today. An increasing number of compliance initiative failures and the reported inadequate empowerment of IT auditors suggests that there are issues that need to be addressed. Are there issues? And, if so, how do we address them?

Guest 1: Anne McCrory, Editorial Director/ Editor in Chief, CIO Decisions Magazine and Conference

Guest Bio: https://www.ciotalknetwork.com/contributor/anne-mccrory/

Guest 2: Everett C. Johnson Jr., CPA, Past international president of ISACA, The IT Governance Institute (ITGI)

Guest Bio: chttps://www.ciotalknetwork.com/contributor/anne-mccrory/

Guest 3: Antoine Shagoury, Executive Vice President, Chief Information Officer, The American Stock Exchange, LLC

Guest Bio: https://www.ciotalknetwork.com/contributor/antoine-shagoury/

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Complex Business Transformations: Can IT help? Jul 18, 2007

Business transformations are inevitable in order to stay competitive. They bring along complexity and IT has to deal with that complexity after the game plan is in place. As a result, there is a high implementation cost for transformations in IT and non-IT disciplines. What if IT was invited while planning such transformations?

Guest 1: Robert Fort, CIO, Virgin Entertainment Group's North America Megastores

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-fort/

Guest 2: Dennis E. Wisnosky, Chief Technical Officer, The Department of Defense (DoD) Business Mission Area

Guest Bio: https://www.ciotalknetwork.com/contributor/dennis-wisnosky/

More on this Episode: https://www.ciotalknetwork.com/complex-business-transformations-can-it-help/

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CIO Decision Making: Intuitive or Analytical? Jun 27, 2007

CIO decision making today is based on extensive "due diligence" performed leveraging multiple information sources as well as tools that aid the process. Still, the results are less than stellar. Is it possible to rule out the gut feel?

Guest 1: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 2: George F. Chappelle, SVP & CIO, Sara Lee Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/george-chappelle/

More on this Episode: https://www.ciotalknetwork.com/cio-decision-making-intuitive-or-analytical/

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Next Generation Data Storage: Beyond Coolness! May 30, 2007

Data storage requirements are growing exponentially, consequently, the need for scalability, simplicity of management and performance is forcing organizations to look for new solutions. This may be good news for vendors, but will today's solutions actually meet tomorrow's needs?

Guest: Paul Massiglia, Chief Technology Strategists, Agami Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/paul-massiglia/

More on this Episode: https://www.ciotalknetwork.com/next-generation-data-storage-beyond-coolness/

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Software Change Management: Planning for Success! May 16, 2007

When increasingly complex IT systems and applications must be modified by globally dispersed technical teams due to a deluge of requests from a variety of stakeholders, we call it "change" in today's world. Managing this change is not easy, and unmanaged changes have cost organizations a fortune. Surprisingly, there are still a lot of companies who don't have a formal control mechanism defined. Are we missing something here?

Guest 1: Carlos Galarce, SVP, CIO, Infor

Guest Bio: https://www.ciotalknetwork.com/contributor/carlos-galarce/

Guest 2: Carl Theobald, SVP of Products, Serena Software, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/carl-theobald/

Guest 3: Gregory Jones, VP of Information Technology, Sprint Nextel

Guest Bio: https://www.ciotalknetwork.com/contributor/gregory-jones/

More on this Episode: https://www.ciotalknetwork.com/software-change-management-planning-for-success/

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Cheaper, Better, and Safer Healthcare: IT Innovation Can Help! May 09, 2007

Healthcare is expensive. Limiting rapidly rising prices and lowering costs are on everyone's agenda. IT innovation promises to help by offering solutions to handle supply chain inefficiencies, providing better monitoring and scheduling solutions, and preventing prescription errors that can result in deaths. What is the current state of the art?

Guest 1: Rich Gius, VP and CIO, Atmos Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/rich-gius/

Guest 2: Stanley Crane, CTO, Allscripts

Guest Bio: https://www.ciotalknetwork.com/contributor/stanley-crane/

More on this Episode: https://www.ciotalknetwork.com/cheaper-better-and-safer-healthcare-it-innovation-can-help/

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Integrating Supply Chain Post M&A: Taming The Beast May 02, 2007

While Post M&A IT integration is tedious, an even more challenging task is Supply Chain integration. What makes it so formidable is the need for a very high level of human intervention and the usually large disparity in the related systems, technologies, and processes. So, how can we ensure the success of such an undertaking?

Guest 1: Neville Rademeyer, SVP and CIO, Solo Cup Company

Guest Bio: https://www.ciotalknetwork.com/contributor/neville-rademeyer/

Guest 2: Dr. John J. Gattorna, International Supply Chain Thought, Leader and Writer

Guest Bio: https://www.ciotalknetwork.com/contributor/john-gattorna/

More on this Episode: https://www.ciotalknetwork.com/integrating-supply-chain-post-ma-taming-the-beast/

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CIO at Large: Freedom, Paranoia, et al Apr 04, 2007

Senior IT professionals go through an emotional roller coaster ride when their IT leadership role in a company comes to an un/planned end. It can be challenging to find another equally high profiled IT leadership role, given the way the previous job ended. Also, after working 70-80 hour work weeks, the sudden lull can be unnerving. When faced with such a dramatic change in their career path, what should accomplished IT leaders do?

Guest 1: Jerry Gregoire, Former SVP and CIO, Dell Computer

Guest Bio: https://www.ciotalknetwork.com/contributor/jerry-gregoire/

Guest 2: Kathleen Rowe, Former SVP and CIO, Winterthur US Holdings

Guest Bio: https://www.ciotalknetwork.com/contributor/kathleen-rowe/

Guest 3: Ron Guistalli, Former VP and CIO, LSS (Subsidiary of W.W. Grainger)

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-guistalli/

More on this Episode: https://www.ciotalknetwork.com/cio-at-large-freedom-paranoia-et-al/

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Stifled User Productivity and Innovation: Is Corporate IT Responsible? Mar 21, 2007

Today's business user wants to get things done faster and better, with or without Corporate IT's help by leveraging the consumer devices and programs. Does it make sense to accommodate this parallel IT department run by business users vs. stifling their initiative and productivity by saying 'NO' to it?

Guest 1: Robert Israel, CIO, John C. Lincoln Hospitals, Phoenix, Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-israel/

Guest 2: Zeus Kerravala, Senior Vice President, Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/zeus-kerravala/

More on this Episode: https://www.ciotalknetwork.com/stifled-user-productivity-and-innovation-is-corporate-it-responsible/

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Global IT Talent Crunch: What’s The Plan? Mar 14, 2007

Globalization, outsourcing, and other forms of decentralizing IT functions are supposed to yield great results and address the "more with less" directive. However, with the baby boomer exodus from the IT job market looming, huge attrition rates in offshoring destinations and the lack of required IT management talent in offshore countries is jeopardizing the projects/initiatives for IT. What is the intervention plan?

Guest 1: Rick Davidson, CIO, Manpower

Guest Bio: https://www.ciotalknetwork.com/contributor/rick-davidson/

Guest 2: Diane Morello, Research VP, Gartner Fellow

Guest Bio: https://www.ciotalknetwork.com/contributor/rick-davidson/

More on this Episode: https://www.ciotalknetwork.com/global-it-talent-crunch-whats-the-plan/

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The Lean Data Center: Just Another Bandwagon? Feb 07, 2007

Surveys show large numbers of CIO's are applying/deciding to apply lean principles to improve their data center operations. But applying the “lean techniques” developed by car manufacturers 30 years ago, to today’s data centers, will require experimentation and a fundamental change of mindset by employees. So far, experts are acknowledging the trend exists, but there isn't much documentation on exactly how to do it and what is involved.

Guest 1: Terri Jordan, VP of Operations, eBay

Guest Bio: https://www.ciotalknetwork.com/contributor/terri-jordan/

Guest 2: Rob Soderbery, SVP, Data Center Management Group, Symantec

Guest Bio: https://www.ciotalknetwork.com/contributor/rob-soderbery/

More on this Episode: https://www.ciotalknetwork.com/the-lean-data-center-just-another-bandwagon/

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CIO New Year Agenda: A Weather Forecast or More? Jan 31, 2007

Now that the first quarter has started, the last minute buzz around next year planning is over. Seminars, articles, and conferences are centered around the CIO Agenda for the new year. What was the due diligence performed as these planning agenda items were identified? Should IT leadership use them as a ready checklist for their respective organization?

Guest 1: Deirdre Woods, Chief Information Officer, The Wharton School, The University of Pennsylvania

Guest Bio: https://www.ciotalknetwork.com/contributor/deirdre-woods/

Guest 2: Andres Carvallo, Chief Information Officer, Austin Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/andres-carvallo/

More on this Episode: https://www.ciotalknetwork.com/cio-new-year-agenda-a-weather-forecast-or-more/

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ITSM and SOA: Siamese Twins Jan 17, 2007

As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost?

Guest 1: Ken Hamilton, Founder/Past Chair itSMF USA; Director, HP Education

Guest Bio: https://www.ciotalknetwork.com/contributor/ken-hamilton/

Guest 2: Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard

Guest Bio: https://www.ciotalknetwork.com/contributor/russ-daniels/

More on this Episode: https://www.ciotalknetwork.com/itsm-and-soa-siamese-twins/

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IT Media Today: Use, Abuse, and Impact Jan 10, 2007

We are surrounded by a large number of Information Technology media outlets which ideally should aim to keep us informed and help us make better decisions. Given the reality of competition and heavy dependence on Advertising and sponsorship dollars, is true journalism intact when it comes to IT media? Do IT decision-makers heed the advice offered by and through these media outlets?

Guest 1: Gary Beach, Group Publisher, CXO Media, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/gary-beach/

Guest 2: Abbie Lundberg, Editor in Chief, CIO Magazine

Guest Bio: https://www.ciotalknetwork.com/contributor/abbie-lundberg/

Guest 3: Maryfran Johnson, Founding Editor in Chief, CIO Decisions Magazine & Conference

Guest Bio: https://www.ciotalknetwork.com/contributor/maryfran-johnson/

More on this Episode: https://www.ciotalknetwork.com/it-media-today-use-abuse-and-impact/

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Impending IT Workforce Vacuum: What’s the Plan? Dec 20, 2006

By 2010, there will be a major IT workforce exodus with baby boomers reaching retirement age. How are we planning to handle this shift expected in IT workforce levels? How is industry and academia collaborating to ensure that the new breed of IT talent is ready for the market in terms of quality and quantity?

Guest 1: Ed Lazowska, Bill and Melinda Gates Chair, Computer Science and Engineering, University of Washington, Former Co-chair, President Bush's Information Technology Advisory Committee

Guest Bio: https://www.ciotalknetwork.com/contributor/ed-lazowska/

Guest 2: Dr. Merrick Furst, Distinguished Professor and Associate Dean of the College of Computing, Georgia Tech

Guest Bio: https://www.ciotalknetwork.com/contributor/merrick-furst/

More on this Episode: https://www.ciotalknetwork.com/impending-it-workforce-vacuum-whats-the-plan/

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CIO Trainee: A Tough Road Ahead Dec 13, 2006

There is a tremendous talent pool out there with potential to become the next successful CIO. Most don’t know their potential or are not exposed to the right grooming. Then there are others who are ready but don’t seem to get the right opportunity. What can be done to pave the path for these CIO trainees?

Guest 1: Bill J. Vass, President and COO, Sun Microsystems Federal, Inc

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-vass/

Guest 2: Robert Worrall, CIO, Sun Microsystems, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-worrall/

More on this Episode: https://www.ciotalknetwork.com/cio-trainee-a-tough-road-ahead/

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Challenges and Rewards of Hosted Supply Chain Dec 06, 2006

Given the dynamic business environment, hosted supply chain offerings seem like a dream come true. How realistic are these claims? Are there any strings attached? How should organizations go about deciding whether hosted supply chain is the way to go?

Guest 1: Beth Enslow, Senior Vice President, Enterprise Research, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/beth-enslow/

Guest 2: Ron Riggin, Senior Vice President of Technology, Red Prairie

Guest Bio: https://www.ciotalknetwork.com/contributor/ron-riggin/

More on this Episode: https://www.ciotalknetwork.com/challenges-and-rewards-of-hosted-supply-chain/

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Dashboards, Metrics, et al: The Use and Abuse Nov 15, 2006

Lately, a lot of investment has been made in providing sophisticated dashboards and metric to IT and Executive leadership. Are these tools useful or even usable? Are they actually being used? Can or are they being abused to disguise failure?

Guest 1: Mike Boyle, CIO, Allstate Financial

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-boyle/

Guest 2: Dr. Greg Hanson, Assistant Sergeant at Arms and Chief Information Officer (CIO), United States Senate

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-hanson/

More on this Episode: https://www.ciotalknetwork.com/dashboards-metrics-et-al-the-use-and-abuse/

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Justifying IT Asset Management Tomorrow! Nov 08, 2006

With the advent of pc virtualization and Web 2.0, the perceived need and value of IT Asset Management may be diminished. If so, how do we justify the investment in Asset Management?

Guest 1: Jack Heine, Research VP, Gartner Research

Guest Bio: https://www.ciotalknetwork.com/contributor/jack-heine/

Guest 2: Dean Verhaeghe, VP Development, Optimization Products, Tivoli Software, IBM

Guest Bio: https://www.ciotalknetwork.com/contributor/dean-verhaeghe/

More on this Episode: https://www.ciotalknetwork.com/justifying-it-asset-management-tomorrow/

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CIO Turnover: A Four Year Itch Nov 01, 2006

On an average, about every 4 years, many CIOs move on. Some say there are no challenges left to resolve and others say that there are way too many! In either case, it seems like a 4-year itch, the results of which may not be in the best interest of the organization or the CIO.

Guest 1: Mark P. McDonald, Chief Information Officer, City of Vancouver

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-mcdonald/

Guest 2: Gerard McNamara, Managing Partner, CIO Practice, Practice Managing Partner, CIO Practice Americas., Americas — Heidrick & Struggles Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/gerard-mcnamara/

More on this Episode: https://www.ciotalknetwork.com/cio-turnover-a-four-year-itch/

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Successful SOA Adoption: What does it Take? Oct 25, 2006

As SOA becomes pervasive within the organization as well as among external entities, just setting up related technology is not enough. While we are betting on this wild horse, what control and governance measures are being taken for its successful adoption?

Guest 1: Peter S. Kastner, VP & Research Director, Enterprise Technology, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-kastner/

Guest 2: David Buckholtz, VP, Enterprise Architecture & Planning, Sony Pictures Entertainment

Guest Bio: https://www.ciotalknetwork.com/contributor/david-buckholtz/

Guest 3: Ronald Schmelzer, Senior Analyst and founder, ZapThink

Guest Bio: https://www.ciotalknetwork.com/contributor/ronald-schmelzer/

More on this Episode: https://www.ciotalknetwork.com/successful-soa-adoption-what-does-it-take/

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Agile Infrastructure: Is it an Oxymoron? Oct 11, 2006

We demand agility from our IT environments and offering software solutions to address the issue. How about infrastructure? Understaffed and bogged down by daily fire-fighting, can we truly expect the infrastructure team to complete a project without an effect on other groups and at the speed expected?

Guest 1: Wallace Dalrymple, Chief Network & Telecom Architect, Global Technology Management, General Motors

Guest Bio: https://www.ciotalknetwork.com/contributor/wallace-dalrymple/

Guest 2: Johna Johnson, President, Nemertes Research

Guest Bio: https://www.ciotalknetwork.com/contributor/johna-johnson/

More on this Episode: https://www.ciotalknetwork.com/agile-infrastructure-is-it-an-oxymoron/

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How to Make IT Successful Through Better Communication Sep 27, 2006

While we are busy handling compliance and integration issues, communication among IT workers, between IT and other departments, IT and end customers, etc. is equally important and usually the weakest link preventing IT from delivering at its full potential.

Guest 1: Sheleen Quish, SVP of HR and IT, Ameristar Casinos, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/sheleen-quish/

Guest 2: Mark Brown, Director, Management Communication Center, Fuqua School of Business, Duke University

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-brown/

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Is ITIL Delivering On Its Promises? Sep 20, 2006

More and more US companies have been adopting ITIL best practices in combination with 6 Sigma, CoBIT, and other existing frameworks. Is ITIL really delivering on its promises?

Guest 1: Malcolm Fry, Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software

Guest Bio: https://www.ciotalknetwork.com/contributor/malcolm-fry/

Guest 2: John P. Gillispie, COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO

Guest Bio: https://www.ciotalknetwork.com/contributor/john-gillispie/

More on this Episode: https://www.ciotalknetwork.com/is-itil-delivering-on-its-promises/

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Building a Maverick IT Organization Sep 13, 2006

With constant pressure to deliver "more with less", not only the IT leaders but the whole IT organization needs to join hands and get creative, get unconventional, and break the norms with a sole purpose of making the business successful. How do we build such a maverick IT team?

Guest 1: Steve Bandrowczak, Chief Information Officer (CIO), Nortel Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-bandrowczak/

Guest 2: Thornton May, IT Futurist & Dean, The IT Leadership Academy

Guest Bio: https://www.ciotalknetwork.com/contributor/thornton-may/

Guest 3: Phil Laplante, Professor-Penn State University, CTO, Eastern Technology Council, and Founding Member-The CIO Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-laplante/

More on this Episode: https://www.ciotalknetwork.com/building-a-maverick-it-organization/

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Partnering for Success in IT: A Dating Game Sep 06, 2006

Partnering with Vendors, Up/Downstream Value Chain members, or other departments/divisions can successfully can bring multiple benefits to an organization provided it is initiated and maintained carefully. Come to think of it, partnering is no different than dating!

Guest 1: Jim Wetherbe, Stevenson Chaired Professor of Information Technology, Texas Tech University

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-wetherbe/

Guest 2: Matthew Miszewski, CIO, State of Wisconsin

Guest Bio: https://www.ciotalknetwork.com/contributor/matthew-miszewski/

Guest 3: Catherine Boivie, Senior VP, Information Technology, Pacific Blue Cross

Guest Bio: https://www.ciotalknetwork.com/contributor/catherine-boivie/

More on this Episode: https://www.ciotalknetwork.com/partnering-for-success-in-it-a-dating-game/

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Preparing your IT for Web 2.0 Aug 30, 2006

While some treat the concept of 'web 2.0' as hype, the concept has gained enough mass, that it cannot be ignored outright. Meanwhile, software as a service is gaining popularity, while there is also an increasing demand for consumer devices to be integrated with enterprise data. What has your IT leadership done to ensure that your company’s departments will be ready when Web 2.0 becomes mainstream?

Guest 1: Kevin Vasconi, CIO, Polk Global Automotive & President, RLP Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-vasconi/

Guest 2: Joe Lafeir, Vice President, RLP Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-lafeir/

More on this Episode: https://www.ciotalknetwork.com/preparing-your-it-for-web-2-0/

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A CIO’s Performance Appraisal Aug 16, 2006

A CIO's role is more crucial to organizational success today, than ever before. How well established are performance benchmarks? How can a CIO’s ongoing performance be measured effectively?

Guest 1: Susan Cramm, President Valuedance and Former CIO, Taco Bell Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/susan-cramm/

Guest 2: John Baldoni, Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books... newest is MOXIE, The Secret to Bold and Gutsy Leadership, None

Guest Bio: https://www.ciotalknetwork.com/contributor/john-baldoni/

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A Safer America Through IT Aug 09, 2006

The Department of Homeland Security (DHS) is carrying out a monumental task of bringing all federal and state agencies together in terms of its data and applications, thus creating a cohesive force to fight against internal and external threats. Easier said than done, this mega project is extremely complex, will take years of effort and cost billions of dollars. Are we biting off more than we can chew? How are we ensuring that this laudable yet daunting initiative sees the light of successful completion?

Guest 1: Jim Flyzik, Chairman, Information Technology Association of America — Homeland Security Committee

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-flyzik/

Guest 2: Steve Cooper, CIO, American Red Cross and Former CIO, Department of Homeland Security

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-cooper/

More on this Episode: https://www.ciotalknetwork.com/a-safer-america-through-it/

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Prioritizing IT Initiatives: Art or Science? Aug 02, 2006

The ability to juggle multiple IT initiatives is a required qualification for IT leaders. Stepping up to the challenge many IT leaders end up biting more than they can chew or pick the wrong battles. What does it take for an IT leader to pick the right type and right number of IT initiatives thus getting the most out of IT dollars spent? Is it an art or a science?

Guest: Robert D. Austin, Associate Professor, Harvard Business School

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-austin/

More on this Episode: https://www.ciotalknetwork.com/prioritizing-it-initiatives-art-or-science/

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Thin Client Computing: Is it for Everyone? Jul 26, 2006

By centralizing the computing assets, we are expecting thin client computing technologies to provide higher uptime, more end-user workspace, better security, and better manageability. Are these tall claims? Is thin-client computing for everyone?

Guest 1: Robert Israel, CIO, John C. Lincoln Hospitals, Phoenix, Arizona

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-israel/

Guest 2: Brian Chee, Senior Contributing Editor, InfoWorld

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-chee/

More on this Episode: https://www.ciotalknetwork.com/thin-client-computing-is-it-for-everyone/

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Fine Tuning IT Middle Management: Why and How? Jul 19, 2006

Middle management plays an important part in the way IT is delivered. They are the lieutenants who help realize the strategies created by the IT leaders while dealing with demanding technology workers. They also have an invaluable knowledge of business as well as how things get done. What are organizations doing to get the most out of the IT middle management?

Guest 1: Dawn C. Meyerriecks, SVP, Strategic Technology & Development Operations, AOL

Guest Bio: https://www.ciotalknetwork.com/contributor/dawn-meyerriecks/

Guest 2: Richard B. Thompson, CIO, Maine State Government

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-thompson/

More on this Episode: https://www.ciotalknetwork.com/fine-tuning-it-middle-management-why-and-how/

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Right Turnover Rate for an IT Organization Jun 21, 2006

We always advocate employee retention and attempt to reduce employee turnover since there are significant costs attached to it. However, employee turnover may not be all that bad. Continuous infusion of fresh blood, great talent, and employees who hit the ground running may be a better idea vs. continuous training of your “loyal” employees. What can IT leadership do to foster an environment that attracts best talent and discourages or even forces non-performers to leave?

Guest 1: Michael B. Koval, Senior Vice President and Chief Information Officer, Long and Foster

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-koval/

Guest 2: Peter Cappelli, George W. Taylor Professor of Management, The Wharton School and Director of Wharton's Center for Human Resources

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-cappelli/

More on this Episode: https://www.ciotalknetwork.com/right-turnover-rate-for-an-it-organization/

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Dealing with IT Chargebacks Jun 07, 2006

IT chargebacks promise better control of IT spending by making users more conscious about their IT resource requests since it means they will end up paying for those resources. But what works, in theory, has turned out to be a nightmare in practice. Given that the idea has real merit, how can chargebacks be best implemented to get a real handle on IT costs?

Guest 1: B. Lee Jones, Chief Information Officer, Stratex Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/lee-jones/

Guest 2: Carmi Levy, Senior Research Analyst, Info-Tech Research Group

Guest Bio: https://www.ciotalknetwork.com/contributor/carmi-levy/

More on this Episode: https://www.ciotalknetwork.com/dealing-with-it-chargebacks/

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CIO as a Change Agent May 24, 2006

IT can be used to make an organization more competitive which requires redesign of existing business processes as well as design new processes. However, we need people to buy into these ideas. Thus, as IT leaders, we need to be change agents.

Guest 1: John F. Schindler Title: Chief Information Officer, L.D. Kichler Co.

Guest 2: Dave Kamath Title: Chief Information Officer, IDEX Corporation

For more details and related content: https://www.ciotalknetwork.com/cio-as-a-change-agent

No Cost Cutting. No Deadlines. IT Delivered. May 10, 2006

Delivering IT faster, cheaper, and better may have become the mantra for most organizations. However, this may not be the best choice in all cases. What if the executive management gives you a free hand to spend the required amount of money and take the necessary amount of time to deliver the right solution?

Guest: Andres Carvallo, Chief Information Officer, Austin Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/andres-carvallo/

More on this Episode: https://www.ciotalknetwork.com/no-cost-cutting-no-deadlines-it-delivered/

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Sizing an IT Project Complexity May 03, 2006

Sizing an IT Project in terms scope, effort, and cost is usually done using templates following a few ground rules. Do we factor in complexity? Is it the same for every project or for that matter every organization? Can we attribute the high failure rate of IT projects to this oversight?

Guest 1: Paul C. Tinnirello, Executive Vice President and CIO, Information Services Division, A.M. Best Company

Guest Bio: https://www.ciotalknetwork.com/contributor/paul-tinnirello/

Guest 2: Capers Jones, Founder and chief scientist emeritus, Software Productivity, Research, LLC

Guest Bio: https://www.ciotalknetwork.com/contributor/capers-jones/

More on this Episode: https://www.ciotalknetwork.com/sizing-an-it-project-complexity/

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Making the best use of IT Research Apr 26, 2006

IT Leaders today are inundated with research data promising an unprecedented insight into trends and issues and help them manage their goals better. How much of this data is actually useful? How do research firms decide on the research initiatives? How well are IT leaders able to leverage the available date to formulate effective strategies?

Guest 1: Alex Adamopoulos, Senior Analyst, Data Management Technology Practice, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/alex-adamopoulos/

Guest 2: Patrick E. Moroney, SVP/CIO HealthCare Service Corporation, BlueCross BlueShield of Illinois, Texas, New Mexico

Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-moroney/

More on this Episode: https://www.ciotalknetwork.com/making-the-best-use-of-it-research/

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Measuring IT Project Success Apr 12, 2006

Project success requires a combination of product success and project management success. We usually ask "was your project a success?" Instead we should be asking "how successful was your project?". With different stakeholders using different measures, achieving complete satisfaction becomes a nearly impossible task. While we put a lot of effort in ensuring successful delivery of end product, what needs to be done so as to receive the medal of delivering a “successful” project.

Guest 1: Lac Tran, CIO, Rush University Medical Center

Guest Bio: https://www.ciotalknetwork.com/contributor/lac-tran/

Guest 2: Mike Gotta, Principal Analyst, Burton Group

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-gotta/

More on this Episode: https://www.ciotalknetwork.com/making-enterprise-portals-work/

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Effective Patch Management Mar 29, 2006

Software companies now release thousands of patches every year. To make the process efficient, organizations using the software are deploying patch management software as an efficient and automated way to manage and deploy these patches. However, this alone won't provide a complete solution. Organizations need to combine automation with an effort to get a better handle on their rather chaotic computing environments.

Guest 1: Allwyn Sequeira, VP of Engineering and Operations, Blue Lane Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/allwyn-sequeira/

Guest 2: Andreas Antonopoulos, Senior VP and Founding Partner, Nemertes Research

Guest Bio: https://www.ciotalknetwork.com/contributor/andreas-antonopoulos/

More on this Episode: https://www.ciotalknetwork.com/effective-patch-management/

More on Automation: https://www.ciotalknetwork.com/topics/automation/

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Making Enterprise Portals Work! Mar 22, 2006

Enterprise portals are rapidly being adopted to address the information and application access requirements of an organization. A large percentage of such deployments are not delivering results or are facing adoption issues. What is going wrong here?

Guest 1: Lac Tran Title: Chief Information Officer, Rush University Medical Center

Guest 2: Mike Gotta Title: Principal Analyst, Burton Group

For more details and related content: https://www.ciotalknetwork.com/making-enterprise-portals-work

IT Co-Sourcing: A new Promise Mar 15, 2006

Having been burnt by high failure rates using outsourcing, IT leaders are looking for options. Root cause analysis has determined that beyond money there needs to be a little more skin in the game, for an alliance to be successful. Is this highly collaborative, risk-sharing approach, also known as IT Co-sourcing, going to help increase the success rate?

Guest 1: Mark Griesbaum, EVP, Chief Information Officer, Cardean Learning Group

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-griesbaum/

Guest 2: Dr. Wendell Jones, Chief Executive at SIM, and Former VP, Worldwide Service Delivery, Compaq Computer Corporation and Analyst, Cutter Consortium

Guest Bio: https://www.ciotalknetwork.com/contributor/wendell-jones/

Guest 3: Jason Corsello, Program Manager and Analyst, The Yankee Group

Guest Bio: https://www.ciotalknetwork.com/contributor/jason-corsello/

More on this Episode: https://www.ciotalknetwork.com/it-co-sourcing-a-new-promise/

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The American Competitiveness Initiative: Why It Matters to You Mar 08, 2006

President Bush recently announced The American Competitiveness Initiative (ACI) to encourage American innovation and strengthen this nation's ability To compete In the global economy. This is an ambitious and multifaceted initiative. How is it going to impact the business and community in United States and other parts of the world?

Guest 1: Ed Lazowska, Bill and Melinda Gates Chair, Computer Science and Engineering, University of Washington, Former Co-chair, President Bush's Information Technology Advisory Committee

Guest Bio: https://www.ciotalknetwork.com/contributor/ed-lazowska/

Guest 2: Dr. Alfred Z. Spector, Chief Technology Officer and VP of Strategy and Technology, IBM Software Group

Guest Bio: https://www.ciotalknetwork.com/contributor/ed-lazowska/

Guest 3: Amy Wohl, Renowned Technology Editor, Columnist, and Futurist

Guest Bio: https://www.ciotalknetwork.com/contributor/amy-wohl/

More on this Episode: https://www.ciotalknetwork.com/the-american-competitiveness-initiative-why-it-matters-to-you/

More on Government: https://www.ciotalknetwork.com/topics/government/

More on Innovation: https://www.ciotalknetwork.com/topics/innovation/

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360º Customer View Through IT Mar 01, 2006

What if we had a complete visibility to customer’s values, their key issues, their thought process, their decision making approach, and their overall buying behaviors? Can we safely say “deploy Business Intelligence and CRM systems” is the answer?

What if we had a complete visibility to customer's values, their key issues, their thought process, their decision making approach, and their overall buying behaviors? Can we safely say “deploy Business Intelligence and CRM systems” is the answer?

Guest 1: Michael J. Carlson, Vice President of Business Transformation and Customer Value, Xcel Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-carlson/

Guest 2: Kimberly Collins, Research Vice President, Gartner CRM

Guest Bio: https://www.ciotalknetwork.com/contributor/kimberly-collins/

More on this Episode: https://www.ciotalknetwork.com/360o-customer-view-through-it/

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IT Delivery Process Vs. Agility: A Balancing Act Feb 22, 2006

A well defined IT delivery process minimizes risk and increases rate of success and requires appropriate time and effort for checks and balances. Meanwhile, IT is also supposed to facilitate quick business change thus help develop an “agile” enterprise. How do we eat the cake and have it too?

Guest: Mike Kistner, CIO, Pegasus Solutions (Ex-CIO, Best Western)

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-kistner/

More on this Episode: https://www.ciotalknetwork.com/it-delivery-process-vs-agility-a-balancing-act/

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A Resourceful CIO Feb 08, 2006

Today’s CIO needs to deal with more than just IT. Ideal CIO is one who leverages his/her resources and skills to get the job done while dealing with ever-increasing pressure of delivering more with less. Are resourceful CIOs born with the talent or is it an acquired skill?

Guest 1: Kevin Molloy, CIO, Vancouver Airport

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-molloy/

Guest 2: Bruce Reirden, CIO, Care New England

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce-reirden/

More on this Episode: https://www.ciotalknetwork.com/a-resourceful-cio/

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Ethical issues in an IT Organization Dec 09, 2005

Whether it is related to reporting regulatory compliance, agreeing to hide or delete digital information that may divulge a mis-conduct, blowing whistle against an IT system that may be causing damage to your organization or its customers; it is the duty of IT leadership and the team to maintain and demonstrate a high level of ethics. Is that truly happening?

Guest 1: Peter Madsen, Executive Director, Center for the Advancement of Applied Ethics, Carnegie Mellon University (CMU)

Guest Bio: https://www.ciotalknetwork.com/contributor/peter-madsen/

Guest 2: Keith Darcy, Executive Director, Ethics Officer Association (EOA)

Guest Bio: https://www.ciotalknetwork.com/contributor/keith-darcy/

More on this Episode: https://www.ciotalknetwork.com/ethical-issues-in-an-it-organization/

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New Orleans Disaster: The IT Management Story Nov 18, 2005

How well can you prepare for the worst and deal with the aftermath? From normalcy, to chaos, to revival; the unfortunate event in New Orleans will have lessons to teach to the IT leaders of the world.

Guest 1: Ray Johnson, Vice President and CIO, Entergy

Guest Bio: https://www.ciotalknetwork.com/contributor/ray-johnson/

Guest 2: Richard Morrey, Chief Technology Officer, ACCELA

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-morrey/

More on this Episode: https://www.ciotalknetwork.com/new-orleans-disaster-the-it-management-story/

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Legacy Turnover Rate for an IT Organization Nov 04, 2005

Legacy systems play such a critical role in IT infrastructure; yet seem to drain precious resources. Today’s CIO is challenged with achieving a balance between managing short-term issues of cost and complexity, while at the same time investing in the future. Whether legacy systems should be replaced or should have their life extended?

Guest 1: Will Weider, CIO, Affinity Health System

Guest Bio: https://www.ciotalknetwork.com/contributor/will-weider/

Guest 2: Sean Gallagher, Executive Editor, The Vertical/Enterprise group of Ziff-Davis Internet

Guest Bio: https://www.ciotalknetwork.com/contributor/sean-gallagher/

More on this Episode: https://www.ciotalknetwork.com/legacy-turnover-rate-for-an-it-organization/

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The Identity Management Challenge Oct 28, 2005

Today’s IT environment is a mixed bag of legacy systems, hosted applications, and enterprise software with their own authentication and authorization mechanisms. What if there was one logon id and password per user for all applications. Even better, what if the management of user privileges are centralized and automated. It sure is possible but comes with a hefty price tag and inherent complexity.

Guest 1: Christopher Crowhurst, VP Architecture & Business Systems Infrastructure, Thomson Reuters

Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-crowhurst/

Guest 2: Jamie Lewis, CEO, Burton Group

Guest Bio: https://www.ciotalknetwork.com/contributor/jamie-lewis/

More on this Episode: https://www.ciotalknetwork.com/the-identity-management-challenge/

More on Security: https://www.ciotalknetwork.com/topics/security/

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Information as a Service Oct 21, 2005

The world today is experiencing an unprecedented growth in data and information generated by multiple disparate sources. Linking to this data is also being made easy by leveraging SOA (Service Oriented Architecture). Access to the data anytime and anywhere is also possible through wireless technology. Are we making the best use of this opportunity? What impact does this data/information deluge have on storage and information management?

Guest 1: Andrew Warzecha, Chief Strategist, Information Management, IBM

Guest Bio: https://www.ciotalknetwork.com/contributor/andrew-warzecha/

Guest 2: Henry Morris, Group Vice President and Leadership Manager, Integration, Development, Application Strategies (IDeAS) solutions research group, IDC

Guest Bio: https://www.ciotalknetwork.com/contributor/henry-morris/

More on this Episode: https://www.ciotalknetwork.com/information-as-a-service/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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IT Management in the Wake of a Natural Disaster Oct 14, 2005

In today’s world, most organizations have some sort of contingency plan in order to deal with business disruptions. Beyond just maintaining a warm or hot site, there are other IT management challenges that need to be thought through in the event of a natural disaster. How many organizations actually prepare for complete destruction of facilities, equipment, and inability to work in the same geographic area for long periods of time?

Guest: Jim Grogan, Vice President, SunGard Availability Services

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-grogan/

More on this Episode: https://www.ciotalknetwork.com/it-management-in-the-wake-of-a-natural-disaster/

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Is your IT SOA (Service Oriented Architecture) Ready? Oct 07, 2005

Getting on board Service Oriented Architecture (SOA) bandwagon may seem as simple as creating a few web services. But, there is more involved. Are all components of your IT organization ready for it?

Guest 1: Dave Hollander, CTO, Contivo, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/dave-hollander/

Guest 2: Ronald Schmelzer, Senior Analyst and founder, ZapThink

Guest Bio: https://www.ciotalknetwork.com/contributor/ronald-schmelzer/

More on this Episode: https://www.ciotalknetwork.com/is-your-it-soa-service-oriented-architecture-ready/

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IT Infrastructure Library (ITIL) – Is it a Silver Bullet? Sep 16, 2005

ITIL is a set of best practices for IT governance first developed by British Government 20 years ago. With CMM and CoBIT already in place, what incremental benefits does ITIL provide?

Guest: Malcolm Fry Title: Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software

For more details and related content: https://www.ciotalknetwork.com/it-infrastructure-library-itil-is-it-a-silver-bullet

IT-Enabled Supply Chain Management: What Next? Sep 02, 2005

Supply Chain management (SCM) has significantly benefited from IT. Once the required level of optimization is achieved, does it make sense to keep investing where the incremental benefits are minimal? Is there an out of the box thinking required to take SCM to the next level?

Guest: Mike Hugos, CIO, Large, Center for Systems Innovation

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-hugos/

More on this Episode: https://www.ciotalknetwork.com/it-enabled-supply-chain-management-what-next/

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VoIP: Savings Vs. Pains Aug 26, 2005

The VoIP wave promises great features along with significant savings. Once the adoption reaches critical mass, will it offer the same advantages over Baby Bells? What are the implementation and maintenance challenges?

Guest 1: Michael Palmer, EVP Supply Chain Management and CIO, Allied Office Products

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-palmer/

Guest 2: Brian Barker, VP of Infrastructure, Allied Office Products

Guest Bio: https://www.ciotalknetwork.com/contributor/brian-barker/

Guest 3: George Goodall, Senior Analyst, Info-Tech Research Group

Guest Bio: https://www.ciotalknetwork.com/contributor/george-goodall/

More on this Episode: https://www.ciotalknetwork.com/voip-savings-vs-pains/

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Capitol Hill and IT Aug 19, 2005

The US Congress holds tremendous power and shapes the way IT related regulations are envisioned and enacted. The whole idea is to develop a system of checks and balances in order to prevent potential abuse and safeguard the interests of nation and its people. While the intent is noble, when it comes to interpretation of regulations in terms of understanding implementation requirements and impact on business, and finally corresponding development/deployment of IT policies; most organizations seem to be struggling and spending millions. Can we do any better?

Guest 1: Brad Fitch, Deputy Director, Congressional Management Foundation

Guest Bio: https://www.ciotalknetwork.com/contributor/brad-fitch/

Guest 2: Tim Lordan, Staff director, Internet Education Foundation

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-lordan/

More on this Episode: https://www.ciotalknetwork.com/capitol-hill-and-it/

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Developing your Killer IT Crew Aug 12, 2005

As an IT leader, you can be only as effective in delivering results as your crew. Careful selection and grooming of your IT staff goes a long way.

Guest 1: Dr. John Glaser, Vice President and CIO, Partners Healthcare System

Guest Bio: https://www.ciotalknetwork.com/contributor/john-glaser/

Guest 2: Mary Finlay, Deputy CIO, Partners Healthcare System

Guest Bio: https://www.ciotalknetwork.com/contributor/mary-finlay/

More on this Episode: https://www.ciotalknetwork.com/developing-your-killer-it-crew/

More on Staffing: https://www.ciotalknetwork.com/topics/staffing/

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CRM: Love Thy Customer NOT Software! Aug 05, 2005

Till date, there are a very few adopters who have success stories to tell. Either the CRM deployments have been total fiascos OR have failed to deliver significant incremental value as expected. The whole idea is to get closer to the customer using CRM technology. Are we missing something here?

Guest 1: Ellen Pearlman, Vice President and Editor-in-Chief, CIO Insight

Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-pearlman/

Guest 2: Michael Schreiber, Exec. Vice President Enterprise Services, United Way of America

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-schreiber/

More on this Episode: https://www.ciotalknetwork.com/crm-love-thy-customer-not-software/

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The M&A CIO Jul 29, 2005

Mergers and acquisitions are becoming a way of life for today's CIO. How can the IT leadership be groomed to adequately handle the related challenges?

Guest 1: Mark Griesbaum, EVP, Chief Information Officer, Cardean Learning Group

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-griesbaum/

Guest 2: Bill Chapman, VP of IT, Arrow Electronics

Guest Bio: https://www.ciotalknetwork.com/contributor/bill-chapman/

More on this Episode: https://www.ciotalknetwork.com/the-ma-cio/

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The Changing Landscape of ERP Solutions Jul 22, 2005

In this day and age of Open Systems and Open Source development, what possible value does ERP offer? With millions of dollars already invested in ERP solutions, are the organizations stuck paying for its maintenance or are there other options? Is the ERP world expected to morph into a more acceptable form. If yes, what would and should that form be?

Guest 1: Walter Weir, CIO, The University of Nebraska

Guest Bio: https://www.ciotalknetwork.com/contributor/walter-weir/

Guest 2: Stanley Elbaum, Senior Vice President Research, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/stanley-elbaum/

More on this Episode: https://www.ciotalknetwork.com/the-changing-landscape-of-erp-solutions/

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The True Measure of IT Value! Jul 15, 2005

Try talking to an IT Leader about how to measure value of IT for an organization. Usually, the answer is long winded and full of abstraction. Now is the time to do the real math. What measures can be used to quantify the value of IT in form of hard numbers and dollars?

Guest: Douglas Hubbard, Inventor, Applied Information Economics (AIE)

Guest Bio: https://www.ciotalknetwork.com/contributor/douglas-hubbard/

More on this Episode: https://www.ciotalknetwork.com/the-true-measure-of-it-value/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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CIO of a Recovering Economy: The Challenges and Expectations Jul 08, 2005

CIOs have gone through utopia during the Internet Boom followed by a drastic cutbacks after the bust. Now, as economy is recovering, today's CIO is challenged to deliver value by investing in technology again. How are things different now?

Guest 1: Ellen Barry, CIO, Metropolitan Pier and Exposition Authority

Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-barry/

Guest 2: Stanley Elbaum, Senior Vice President Research, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/stanley-elbaum/

More on this Episode: https://www.ciotalknetwork.com/cio-of-a-recovering-economy-the-challenges-and-expectations/

More on CXO: https://www.ciotalknetwork.com/topics/cxo/

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Enterprise Storage and Compliance: Feeding the Monster! Jul 01, 2005

Government Compliance Regulations are requiring organizations to retain electronic records including structured data (databases) as well as documents, spreadsheets, and emails for longer than ever periods of time. Yes, mass storage industry will flourish. But, what impact will it have on the overall IT spending on other related aspects like architecture, facilities, etc.

Guest: Gunjan Sinha, Chairman, MetricStream

Guest Bio: https://www.ciotalknetwork.com/contributor/gunjan-sinha/

More on this Episode: https://www.ciotalknetwork.com/enterprise-storage-and-compliance-feeding-the-monster/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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IT Turnarounds: Strategies and Tactics that Work! Jun 17, 2005

Radical results do not always warrant radical measures. With so much being said about how to turnaround a failing IT organization, what actually works?

Guest 1: John Fontanella, Senior Vice President and Research Director, Supply Chain Services, Aberdeen Group

Guest Bio: https://www.ciotalknetwork.com/contributor/john-fontanella/

Guest 2: Tim Hanrahan, Vice-President — Information Services, Adaptec, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-hanrahan/

More on this Episode: https://www.ciotalknetwork.com/it-turnarounds-strategies-and-tactics-that-work/

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Open Source: Rewards for Brave Souls May 27, 2005

Knowledge begets trust and confidence! As more and more technology leaders feel comfortable with open source technologies, the corresponding adoption rate is increasing. While there are a few challenges, organizations taking a leap of faith may be rewarded.

Guest 1: Asiff Hirji, Chief Information Officer, AMERITRADE Holding Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/asiff-hirji/

Guest 2: Juergen Geck, CTO, SUSE LINUX, NOVELL

Guest Bio: https://www.ciotalknetwork.com/contributor/juergen-geck/

More on this Episode: https://www.ciotalknetwork.com/open-source-rewards-for-brave-souls/

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Exploiting Business Intelligence Solutions May 13, 2005

Organizations spend millions of dollars on business intelligence solutions. ROI depends on how we exploit the data and transaction patterns made available.

Guest 1: Todd Walter, Chief Technical Officer, R&D, Teradata (a division of NCR)

Guest Bio: https://www.ciotalknetwork.com/contributor/todd-walter/

Guest 2: Wayne Eckerson, Director of Research, The Data Warehousing Institute

Guest Bio: https://www.ciotalknetwork.com/contributor/wayne-eckerson/

Guest 3: Irving Tyler, Vice President P & CIO, Quaker Chemical Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/irving-tyler/

More on this Episode: https://www.ciotalknetwork.com/exploiting-business-intelligence-solutions/

More on Big Data: https://www.ciotalknetwork.com/topics/big-data/

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Wireless Applications: Value for an Enterprise Apr 22, 2005

While the advent of wireless applications has brought information at our fingertips, does it really make our business management any efficient or effective?

Guest: Andres Carvallo, Chief Information Officer, Austin Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/andres-carvallo/

More on this Episode: https://www.ciotalknetwork.com/wireless-applications-value-for-an-enterprise/

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IT Vendor Management: An Ongoing Challenge Apr 15, 2005

With IT becoming mission critical for almost every organization and with increase in reliance on outsourcing relationships, the key to getting best deals on IT products and services is to have great relationships and high level of trust. Easier said than done, what does it take to identify and maintain partner like vendor relationships?

Guest 1: Sandra Hofmann, Chief Information Officer, MAPICS

Guest Bio: https://www.ciotalknetwork.com/contributor/sandra-hofmann/

Guest 2: Michelle Cassin, Executive Director, ITG Internal Business Services, Health Care Service Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/michelle-cassin/

More on this Episode: https://www.ciotalknetwork.com/it-vendor-management-an-ongoing-challenge/

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IT Budgeting and Spending Patterns Apr 01, 2005

At one end every penny spent on IT has to be justified and is closely watched. On the other, technology is supposed to deliver miraculous results in overall cost savings in operations and business process optimization while juggling with ever changing business priorities. In such complex scenario, how do we budget for IT effectively and what spending patterns prevail?

Guest 1: Gary Beach, Group Publisher, CXO Media, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/gary-beach/

Guest 2: Dr. Howard A. Rubin, Senior Gartner Advisor, Professor Emeritus of Computer Science at Hunter College, the City University of New York, former Nolan Norton Research Fellow

Guest Bio: https://www.ciotalknetwork.com/contributor/howard-rubin/

Guest 3: Barbara Gomolski, Research Vice President, Gartner

Guest Bio: https://www.ciotalknetwork.com/contributor/barbara-gomolski/

More on this Episode: https://www.ciotalknetwork.com/it-budgeting-and-spending-patterns/

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Redefining Enterprise Architecture Mar 18, 2005

With IT in organizations becoming more than complex and service oriented, change is required in the way we comprehend enterprise architecture, strategic value we place on it and the resources we deploy in terms of dollars and people to build and maintain it.

Guest 1: Frank Schlier, Vice President and distinguished analyst, Gartner Research

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-schlier/

Guest 2: Mike Dunham, Vice President and distinguished analyst, Gartner Research

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-dunham/

Guest 3: Eliot Christian, Architecture and information infrastructure, Federal Geographic Data Committee and U.S. Geological Survey

Guest Bio: https://www.ciotalknetwork.com/contributor/eliot-christian/

More on this Episode: https://www.ciotalknetwork.com/redefining-enterprise-architecture/

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Self Service or Disservice Mar 04, 2005

There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience?

Guest 1: Esteban Kolsky, Principal Analyst and Research Director, Gartner Research

Guest Bio: https://www.ciotalknetwork.com/contributor/esteban-kolsky/

Guest 2: Mark Angel, Chief Technology Officer, Serviceware/Kanisa

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-angel/

Guest 3: Tim Eager, Chief Technology Officer, lnquira

Guest Bio: https://www.ciotalknetwork.com/contributor/tim-eager/

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IT Challenges of Hospitality Industry Feb 25, 2005

In hospitality industry, it takes a lot to please customers and have them keep coming back. What what does it take to always deliver the best while lowering the cost of operations, and how IT can be leveraged to attain this seemingly impossible goal?

Guest 1: Reid Paul, Editor-In-Chief, Hospitality Technology Magazine

Guest Bio: https://www.ciotalknetwork.com/contributor/reid-paul/

Guest 2: Prakash V. Shukla, Senior VP — Technology and CIO, Indian Hotels Company Ltd (Taj Hotels)

Guest Bio: https://www.ciotalknetwork.com/contributor/prakash-shukla/

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Fraud Detection Through Technology Feb 11, 2005

Whether it is theft or an employee scraping off pennies out of transactions and transferring to their checking accounts, technology can play detective by recognizing patterns that can lead to proactive fraud detection. Are there any strings attached to this claim? We all know that thieves are always ahead of the cops!

Guest 1: Don LeClaire, Senior VP of Development, Office of the CTO, Computer Associates

Guest Bio: https://www.ciotalknetwork.com/contributor/don-leclaire/

Guest 2: Louie Gasparini, CTO — Passmark Security and Former CIO/VP IT & Engineering, Excite@Home

Guest Bio: https://www.ciotalknetwork.com/contributor/louie-gasparini/

More on this Episode: https://www.ciotalknetwork.com/fraud-detection-through-technology/

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Role of IT in Business Change Feb 04, 2005

No longer can and should the IT crew in an organization implement a technology application and assume their responsibility is over. They need to make sure that the initiative brought about positive change for the business. Similarly, executive management should also recognize the potential of IT driving a business change and support it.

Guest 1: Gail Homberg, Chief Information Officer, Bally Total Fitness

Guest Bio: https://www.ciotalknetwork.com/contributor/gail-homberg/

Guest 2: Bruce Stewart, Senior Vice President and Director — Executive Services, Meta Group, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce-stewart/

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Making of a CIO Jan 28, 2005

Today's CIO almost needs to be a superhuman as the expectations are such. This transition from a technology executive needs to start early in the career. What does it take to identify a potential CIO candidate and groom him/her to taken on the challenge?

Guest 1: Patrick E. Moroney, SVP/CIO HealthCare Service Corporation, BlueCross BlueShield of Illinois, Texas, New Mexico

Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-moroney/

Guest 2: Ergin Uskup, SVP — MIS and CIO (Retired), United Stationers Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/ergin-uskup/

Guest 3: David Brown, Former Global Information Officers Practice Lead, Russell Reynolds Associates and Founding Partner — Blackbird Partners

Guest Bio: https://www.ciotalknetwork.com/contributor/david-brown/

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Ensuring IT Project Success Jan 21, 2005

Success for an IT project requires careful planning and immaculate execution. In addition, it also requires having the necessary legal safeguards in place. What project management and legal issues could crop up in a given project and how can we deal with them?

Guest 1: Hillard M. Sterling, Partner, Freeborn & Peters

Guest Bio: https://www.ciotalknetwork.com/contributor/hillard-sterling/

Guest 2: Joseph Norton, Ex-CTO, McDonalds Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/joseph-norton/

Guest 3: Charlie Troxel, CTO, Chicago Mercantile Exchange

Guest Bio: https://www.ciotalknetwork.com/contributor/charlie-troxel/

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US Patriot Act: The Enterprise Response! Jan 05, 2005

The US Patriot Act (USPA) has a significant impact on the way an enterprise safeguards privacy of its employees and customers. What are the corresponding technology management challenges? What are the corresponding strategies to effectively manage USPA compliance?

Guest: Andrew London, Sr. VP of PMO, Operation and Change Management, Information Resources, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/andrew-london/

More on this Episode: https://www.ciotalknetwork.com/us-patriot-act-the-enterprise-response/

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Managing Sarbanes Oxley Compliance Dec 10, 2004

Sarbanes Oxley compliance is here to stay. What are organizations doing to not only get the first time certification but also monitor ongoing compliance status? How does IT help here?

Guest: Andrew London, Sr. VP of PMO, Operation and Change Management, Information Resources, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/andrew-london/

More on this Episode: https://www.ciotalknetwork.com/managing-sarbanes-oxley-compliance/

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BPM – Connecting Enterprises Dec 03, 2004

Organizations, both large and small, can benefit from standards for process modeling, process execution and process choreography. These standards would allow companies to communicate with trusted partners, to create a repeatable, scalable, multi-player method of doing business. How can BPM help here?

Guest: Jeanne Baker, Vice President of Technology — Sterling Commerce & Chairman of the Board, BPMI.org

Guest Bio: https://www.ciotalknetwork.com/contributor/jeanne-baker/

More on this Episode: https://www.ciotalknetwork.com/bpm-connecting-enterprises/

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To LINUX or NOT to LINUX! Nov 19, 2004

Organizations today are looking at LINUX as an opportunity to save significantly on software licensing fees. Options are available to only pay for support and ongoing upgrades. Is this too good to be true? What is the ROI? What is the TCO of porting existing applications to LINUX as well as developing new applications?

Guest: Juergen Geck, CTO, SUSE LINUX, NOVELL

Guest Bio: https://www.ciotalknetwork.com/contributor/juergen-geck/

More on this Episode: https://www.ciotalknetwork.com/to-linux-or-not-to-linux/

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Why CIO Needs a CTO? Nov 12, 2004

The role of CTO is often undermined in an organization where the CIO is the leader. What value does a CTO bring to an organization and how can the CIO leverage a CTO's contribution to carry out his/her job effectively?

Guest: Dr. Juan Esteva, Chief Technology Officer, DTE Energy

Guest Bio: https://www.ciotalknetwork.com/contributor/juan-esteva/

More on this Episode: https://www.ciotalknetwork.com/why-cio-needs-a-cto/

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IT Portfolio Management: Keeping Score Nov 05, 2004

IT Portfolio Management is far beyond a one time effort. Ongoing efforts related to measuring results and using feedback for continuous improvement is critical.

Guest 1: Todd Walter, Chief Technical Officer, R&D, Teradata (a division of NCR)

Guest Bio: https://www.ciotalknetwork.com/contributor/todd-walter/

Guest 2: Mark Jeffery, Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-jeffery/

More on this Episode: https://www.ciotalknetwork.com/it-portfolio-management-keeping-score/

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The Changing Role of a CIO Oct 22, 2004

With IT is becoming a key driver for business, the role of CIO is changing as well. While a CIO could be enjoying the limelight, the increased accountability and related challenges are equally daunting.

Guest: Darwin John, Ex-CIO, FBI

Guest Bio: https://www.ciotalknetwork.com/contributor/darwin-john/

More on this Episode: https://www.ciotalknetwork.com/the-changing-role-of-a-cio/

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Does IT Matter? Oct 15, 2004

While we are all riding the technology wave, have we ever stopped and considered the possibility of overestimating what technology can do for us? Playing devil's advocate can definitely help us get a reality check.

Guest 1: Nick Carr, Writer and Speaker, Renowned Business

Guest Bio: https://www.ciotalknetwork.com/contributor/nick-carr/

Guest 2: Mark Jeffery, Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-jeffery/

More on this Episode: https://www.ciotalknetwork.com/does-it-matter/

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The Service Resolution Management (SRM) Wave Oct 08, 2004

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?

Guest: Alan Hubbard, Executive Vice President, R&D, KANA

Guest Bio: https://www.ciotalknetwork.com/contributor/alan-hubbard/

More on this Episode: https://www.ciotalknetwork.com/the-service-resolution-management-srm-wave/

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Building an Agile Enterprise Through IT Oct 01, 2004

Agility in an enterprise is defined as an ability to adapt to changes in business environment with minimal disruption of existing processes and in minimal time. Can IT help build an Agile Enterprise?

Guest: Michael Schrage, Advisor, CIO Magazine Columnist, and Researcher, MIT

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-schrage/

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Executive Oversight of the IT Portfolio Sep 24, 2004

Successful IT Portfolio management requires risk management, program and project level supervision as well as IT Governance. What role can and should the technology leadership play in these areas?

Guest 1: Joseph Norton, Ex-CTO, McDonalds Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/joseph-norton/

Guest 2: Mark Jeffery, Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-jeffery/

More on this Episode: https://www.ciotalknetwork.com/executive-oversight-of-the-it-portfolio/

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Technology Evolution and Management – A Perspective Sep 17, 2004

Is the technology evolution actually helping individuals and businesses? Where is this continuous pursuit of technology going to lead us?

Guest 1: Esther Dyson, Editor-At-Large, CNET Networks

Guest Bio: https://www.ciotalknetwork.com/contributor/esther-dyson/

More on this Episode: https://www.ciotalknetwork.com/technology-evolution-and-management-a-perspective/

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Getting the Best Out of an Enterprise Network Sep 03, 2004

Today, almost every aspect of business processing is carried out over enterprise network. Due to limitations on available bandwidth, there is a constant tussle about which process/data gets priority over others. Are the available network traffic management solutions able to help deal with the related challenges?

RFID – The TCO and ROI Challenge! Aug 27, 2004

RFID promises anytime anywhere tracking of inventory at the warehouse and in transit. There is a steep price tag attached to it and has its own related integration challenges. Is it for everyone?

Guest 1: Robert B. Cornick, Vice President/Leadership Manager, RFID, Zebra Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/robert-cornick/

Guest 2: Jon Fieldman, Chief Information Officer, DSC Logistics

Guest Bio: https://www.ciotalknetwork.com/contributor/jon-fieldman/

More on this Episode: https://www.ciotalknetwork.com/rfid-the-tco-and-roi-challenge/

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Evolution of Enterprise Security Aug 20, 2004

In the last decade the role of enterprise security has evolved from a departmental function to a well funded and closely watched strategic function. What are factors involved in this evolution and is there a tangible benefit to this move towards acute focus on security?

Guest: Bruce Schneier, Author, Renowned Security Technologist

Guest Bio: https://www.ciotalknetwork.com/contributor/bruce-schneier/

More on this Episode: https://www.ciotalknetwork.com/evolution-of-enterprise-security/

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What is a Good RFID Solution? Aug 13, 2004

The mandates related to RFID in supply chain industry has spawned many initiatives and products that claim to tackle this beast. What is a vendor's perspective of the challenges that RFID is claiming to tackle and how are they architecting solutions to meet them?

Guest 1: Mark Fralick, Vice President, R&D, Red Prairie

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-fralick/

Guest 2: Steve Aulds, Senior Vice President, R & D, Yantra

Guest Bio: https://www.ciotalknetwork.com/contributor/steve-aulds/

More on this Episode: https://www.ciotalknetwork.com/what-is-a-good-rfid-solution/

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SPIM and SPAM: Chronic and Uncontrollable Aug 06, 2004

Consumers and Businesses alike, SPAM and SPIM (where even during Instant Messaging, unsolicited messages popup) is causing a lot of nuisance and resulting in financial losses for businesses. Will we ever get a handle on them?

Guest 1: John J. Higginson, CTO, Wheels Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/john-higginson/

Guest 2: David Perry, Global Director of Education, Trend Micro

Guest Bio: https://www.ciotalknetwork.com/contributor/david-perry/

More on this Episode: https://www.ciotalknetwork.com/spim-and-spam-chronic-and-uncontrollable/

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First IM and now Blogging: The Enterprise Adoption Challenge Jul 30, 2004

Earlier Instant Messaging (IM) had a stigma attached to it that it is for fun only. Now it has become part of enterprise communication. Blogging is facing the same skepticism and is not being adopted by businesses thus undermining its true potential. Lets listen to John to understand what Blogging truly has to offer and what potential challenges need to be addressed before it will be embraced by business community.

Guest 1: John Patrick

Guest Bio: https://www.ciotalknetwork.com/contributor/john-patrick/

Guest 2: Mena Trott

Guest Bio: https://www.ciotalknetwork.com/contributor/mena-trott/

More on this Episode: https://www.ciotalknetwork.com/first-im-and-now-blogging-the-enterprise-adoption-challenge/

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IT Portfolio Management – Is it Chaos Management? Jul 23, 2004

Two independent teams working on their respective department level projects to build the SAME application. Sounds familiar? This arises from decentralized IT decision making. How chronic is this problem? Do we fix it or just invest an IT portfolio management solution to deal with it?

Guest 1: Mark Jeffery, Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management

Guest Bio: https://www.ciotalknetwork.com/contributor/mark-jeffery/

Guest 2: Heath Daughtrey, Vice President — IT Services, Harrah's Entertainment, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/heath-daughtrey/

More on this Episode: https://www.ciotalknetwork.com/it-portfolio-management-is-it-chaos-management/

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IT Re-Engineering Jul 09, 2004

Due to the dynamic business environment, corresponding IT needs change as well. What does it take to exploit the technology innovations, preserve existing IT investments, and Re-engineer to produce a world class IT organization. Lets listen to Kevin and learn about the related processes, challenges, and rewards.

Guest: Kevin Vasconi, CIO, Polk Global Automotive & President, RLP Technologies

Guest Bio: https://www.ciotalknetwork.com/contributor/kevin-vasconi/

More on this Episode: https://www.ciotalknetwork.com/it-re-engineering/

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Residual Value of Business Continuity Investments Jul 02, 2004

Organization invest heavily on business continuity. However, like any insurance, there is no residual value offered. Is it possible to eat the cake and have it too? Lets listen to Joe to learn how an organization can creatively invest its precious dollars to reap the benefits of Business Continuity and still are left with an extended, real-time, and on demand infrastructure.

Guest: Joe Rickard, CTO, InCapital LLC and Co-Founder Offsite LLC

Guest Bio: https://www.ciotalknetwork.com/contributor/joe-rickard/

More on this Episode: https://www.ciotalknetwork.com/residual-value-of-business-continuity-investments/

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IT Challenges of Retail Industry Jun 25, 2004

IT Management of retail industry requires a constant balancing act between always up POS (point of sale) systems while helping back-office operations run smoothly to ensure overall consumer experience. Lets listen to Jef to learn about the unique challenges faced and corresponding strategies implemented to effectively address them.

Guest: John E. (Jef) Fite, Jr., Senior VP & CIO, Family Christian Store

Guest Bio: https://www.ciotalknetwork.com/contributor/john-fite/

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Building a Lean IT Organization Jun 11, 2004

Over dependence on outside consultants and weak in-house IT staff acts as a double-edged sword that could prove disastrous for an IT organization. Lets listen to Jim to learn about what it takes to remove such inefficiencies and help streamline IT organization resulting in better productivity and reduced costs.

Guest: Jim Honerkamp, CIO, The Hillman Group

Guest Bio: https://www.ciotalknetwork.com/contributor/jim-honerkamp/

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Web Services: Hype Vs. Reality Jun 04, 2004

Companies are making significant investments in Web Services for seamless interaction, internally, as well as, with outside organizations. In some cases, in fact, it almost seems like Web Services is considered a ‘cure-all’! However, are there any strings attached? Let us listen to Sinisa and sift hype from reality.

Guest: Sinisa Zimek, Director — Standards Strategy, BPMi.org

Guest Bio: https://www.ciotalknetwork.com/contributor/sinisa-zimek/

More on this Episode: https://www.ciotalknetwork.com/web-services-hype-vs-reality/

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The BPM (Business Process Management) Wave May 28, 2004

Business Process Management (BPM) solutions have been emerging in the technology marketplace. We have been handling, tracking, and monitoring business processes using technology solutions since last couple of decades. Lets listen to Mike, Phil, and Sinisa to learn more about the unique capabilities of such solutions and get clarity on myths related to this new wave.

Guest 1: Mike Hugos, CIO, Large, Center for Systems Innovation

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-hugos/

Guest 2: Phil Gilbert, EVP and Chief Technical Officer, Lombardi Software

Guest Bio: https://www.ciotalknetwork.com/contributor/phil-gilbert/

More on this Episode: https://www.ciotalknetwork.com/the-bpm-business-process-management-wave/

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Global e-Commerce – Realizing the Full Potential May 21, 2004

After Internet bubble burst, the once over hyped term eCommerce almost became a stigma. Companies are leveraging it but is it being fully exploited yet? Lets listen to Sunil to learn about how eCommerce can be used to gain competitive advantage in this Global economy.

Guest: Sunil Arora, VP — Global eCommerce Strategy, Anixter, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/sunil-arora/

More on this Episode: https://www.ciotalknetwork.com/global-e-commerce-realizing-the-full-potential/

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IT Challenges of Transportation and Logistics Industry May 14, 2004

In an industry such as Transportation and Logistics, where the level of human intervention is high, achieving operational efficiency is a challenge and a moving target. Lets listen to Jon to learn about the related challenges and how IT comes to rescue.

Guest: Jon Fieldman, Chief Information Officer, DSC Logistics

Guest Bio: https://www.ciotalknetwork.com/contributor/jon-fieldman/

More on this Episode: https://www.ciotalknetwork.com/it-challenges-of-transportation-and-logistics-industry/

More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/

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Leveraging IT to Get the Most Out of Every Dollar May 07, 2004

In the given competitive landscape, the very existence of an automotive parts supplier depends on how they work with every shrinking margins while still maintaining quality of its products and efficiency of delivery. Lets listen to Perry about leveraging IT for achieving the nearly impossible goals.

Guest: Perry Lipe, Senior VP and Chief Information Officer, ArvinMeritor, Inc.

Guest Bio: https://www.ciotalknetwork.com/contributor/perry-lipe/

More on this Episode: https://www.ciotalknetwork.com/leveraging-it-to-get-the-most-out-of-every-dollar/

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Business Value of IT in Utilities Industry Apr 23, 2004

A lot goes on behind the scenes while we enjoy basic amenities like electricity, gas, and water. Lets listen to Lynne to learn about the part IT plays in managing production, delivery, and support related business processes for the Utilities Industry.

Guest: Lynne Ellyn, Senior VP and CIO, DTE Energy (NYSE: DTE)

Guest Bio: https://www.ciotalknetwork.com/contributor/lynne-ellyn/

More on this Episode: https://www.ciotalknetwork.com/business-value-of-it-in-utilities-industry/

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IT Outsourcing: Why and How? Apr 16, 2004

Do you need to outsource your IT functions? If yes, then how to do it right in order to reap the full benefits that it promises? Lets listen to Frank to learn about the challenges and rewards of IT outsourcing.

Guest: Frank F. Britt, Vice President, IBM Global Services

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-britt/

More on this Episode: https://www.ciotalknetwork.com/it-outsourcing-why-and-how/

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IT Challenges of Construction Industry Apr 02, 2004

What does it take to gain competitive advantage through creative use of IT, especially in a low-tech industry like construction. Let's listen to Phil to learn more about how to deal with related challenges, changes, and complexity and still come out as a winner.

Guest: Philip T. Go, Chief Information Office, Barton Malow

Guest Bio: https://www.ciotalknetwork.com/contributor/philip-go/

More on this Episode: https://www.ciotalknetwork.com/it-challenges-of-construction-industry/

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The Future of Internet Mar 26, 2004

Internet changed the way we live our lives and do business. What advancements in technology, leveraging internet, can we expect that would further help businesses in being more effective and profitable? John was one of the founding members of WWW consortium. Let's listen to John to learn more about his vision and predictions about future of Internet Technology.

Guest: John Patrick

Guest Bio: https://www.ciotalknetwork.com/contributor/john-patrick/

More on this Episode: https://www.ciotalknetwork.com/the-future-of-internet/

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IT Challenges of a Transit Authority Mar 19, 2004

Managing transportation system within a busy city is a major challenge. Lets listen to John to learn about the related issues and how IT makes this daunting task easier.

Guest 1: John T. Flynn Title: Vice President of Technology Management, Chicago Transit Authority

For more details and related content: https://www.ciotalknetwork.com/it-challenges-of-a-transit-authority

Controlling Supply Chain Through IT Mar 12, 2004

What makes Supply Chain management challenging? It is the control and visibility of what is going on. Lets listen to Mike to learn about control and visibility challenges of Supply Chain and how IT helps in meeting them.

Guest: Mike Hugos, CIO, Large, Center for Systems Innovation

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-hugos/

More on this Episode: https://www.ciotalknetwork.com/controlling-supply-chain-through-it/

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Challenges of a Large IT Implementation Mar 05, 2004

What are the odds for a large IT implementation to be successful? There have been more horror stories than successes. Lets listen to Gary to learn about the challenges of large IT implementations and his insights about managing them to success.

Guest: Gary L. Sutula, Ex — Senior VP and CIO, R.R. Donnelley

Guest Bio: https://www.ciotalknetwork.com/contributor/gary-sutula/

More on this Episode: https://www.ciotalknetwork.com/challenges-of-a-large-it-implementation/

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Managing Distributed Projects Feb 20, 2004

IT projects, when executed in a distributed environment i.e. by geographically separated teams, face a number of issues. Moreover, with the advent of offshore outsourcing, these issues are becoming more obvious. Every vendor touts its own delivery model based on its internal experience and expertise. However, the IT community can significantly benefit from a common framework which is developed by leveraging the experience of multiple customers and vendors. Let's listen to Roberto to learn more about the specific issues and how his proposed Maturity Model for Distributed Project Management will help address these issues. Please click here to learn more about his related research project.

Guest: Roberto Evaristo, Subject Matter Expert, Management of Distributed IT Projects

Guest Bio: https://www.ciotalknetwork.com/contributor/roberto-evaristo/

More on this Episode: https://www.ciotalknetwork.com/managing-distributed-projects/

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IT Acquisition and Asset Management: Taming the Beast! Feb 13, 2004

Procuring, managing, and tracking IT assets can be a challenge for any size organization. Let's listen to Bob to learn more about how he and his team, by focusing on solving software acquisition and management issues, helps reduce total cost of ownership for their customers.

Guest: Bob Lewandowski, Vice President Systems, ASAP Software

Guest Bio: https://www.ciotalknetwork.com/contributor/bob-lewandowski/

More on this Episode: https://www.ciotalknetwork.com/it-acquisition-and-asset-management-taming-the-beast/

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Business Value of Technology in Real Estate Management Jan 30, 2004

Higher fixed costs, lower occupancy, and other related challenges make Real Estate Management business highly competitive. That is where technology can play a key role in providing the required support as well facilitating new offerings to keep the business going. Let's listen to Scott to learn more about how Equity Office is using technology to maintain its status as the nation's largest publicly held office building owner and manager.

Guest: Scott Morey, Senior VP and CIO, Equity Office Properties Trust

Guest Bio: https://www.ciotalknetwork.com/contributor/scott-morey/

More on this Episode: https://www.ciotalknetwork.com/business-value-of-technology-in-real-estate-management/

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Digital Divide Jan 23, 2004

While some of us are moving at warp speed to embrace technology, there are some who don't have a computer or even a telephone. This is Digital Divide, a serious issue, that needs to be addressed. Each day, more and more politicians, industry leaders, community activists and everyday citizens are becoming involved in the issue, especially at the local level. Despite the various experiences and backgrounds of these diverse groups of people, their end goal is basically the same: providing people with the technology, information and skills needed to help them reach their full potential, whether they're interested in getting a better education, seeking a better career, or building a better neighborhood. Lets listen to Sam to learn more about related issues and using technology in creative, yet effective ways to improve the quality of life for everyone: our families, our communities, and ourselves.

Guest: Sam Pitroda, Chairman and CEO, World-Tel Limited

Guest Bio: https://www.ciotalknetwork.com/contributor/sam-pitroda/

More on this Episode: https://www.ciotalknetwork.com/digital-divide/

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Using Technology for Competitive Advantage Jan 16, 2004

Wireless telecommunication business is fiercely competitive. High fixed costs and lower prices due to competition leaves razor thin margins. Let's listen to Karen to learn more about how US Cellular is using technology for competitive advantage and retaining market share.

Guest: Karen S. Kirwan, EVP — Information Services and CIO, US Cellular

Guest Bio: https://www.ciotalknetwork.com/contributor/karen-kirwan/

More on this Episode: https://www.ciotalknetwork.com/using-technology-for-competitive-advantage/

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Supporting Philanthropy Through Technology Jan 02, 2004

More and more Not For Profit organizations are leveraging technology to serve the community. Maintenance of these technology investments is expensive. That is where CICF and its technology support initiative NPower come to rescue. Lets listen to Greg and Beverly to learn more about their challenges and rewards, and Janine as a satisfied client about the value this unique initiative created for their organization.

Guest 1: Beverely Rella, CEO, NPower Indiana

Guest Bio: https://www.ciotalknetwork.com/contributor/beverely-rella/

Guest 2: Greg McMillen, Vice President CIO, Central Indiana Community Foundation (CICF)

Guest Bio: https://www.ciotalknetwork.com/contributor/greg-mcmillen/

Guest 3: Janine DeHart, Asset Manager, Near North Development Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/janine-dehart/

More on this Episode: https://www.ciotalknetwork.com/supporting-philanthropy-through-technology/

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Disproportionate Success in Healthcare Through Technology Dec 26, 2003

Can we achieve disproportionate success in healthcare through innovative application and adoption of technology? Lets listen to Sanjay to learn about the possibilities, the challenges, and strategies that would make it a reality.

Guest: Sanjay Shah, CIO, Porter Memorial Health System, Valparaiso, Indiana

Guest Bio: https://www.ciotalknetwork.com/contributor/sanjay-shah/

More on this Episode: https://www.ciotalknetwork.com/disproportionate-success-in-healthcare-through-technology/

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IT Audits: Do we Need Them? Dec 12, 2003

We have mature IT Management Processes and Controls in place. IT Audits are not for us. Is this true? Lets listen to Richard to learn about why Audits should be part of IT Strategy and what makes them a useful tool for managing IT better.

Guest: Richard E. Prendergast, Ex-Director, Price Waterhouse and Senior Audit Manager, Coopers & Lybrand

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-prendergast/

More on this Episode: https://www.ciotalknetwork.com/it-audits-do-we-need-them/

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Building Better Homes Through Technology Dec 05, 2003

What has technology got to do with building homes? Lets listen to Frank to learn about the value of technology in home building business and challenges that are faced in managing technology to meet business objectives.

Guest: Frank Scaramuzza, Chief Information Officer, Kimball Hill Homes

Guest Bio: https://www.ciotalknetwork.com/contributor/frank-scaramuzza/

More on this Episode: https://www.ciotalknetwork.com/building-better-homes-through-technology/

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Improving Healthcare Through Technology Nov 14, 2003

When it comes to healthcare, we expect nothing but the best. What role does technology play in providing best healthcare to a patient? Lets listen to Mike to learn about the needs, challenges, and joy of being able to use technology to better life.

Guest: Mike Carper, Dir. of Technology Mgmt, Northwestern Memorial Hospital, Chicago

Guest Bio: https://www.ciotalknetwork.com/contributor/mike-carper/

More on this Episode: https://www.ciotalknetwork.com/improving-healthcare-through-technology/

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Assistive Technologies: The Business Angle! Nov 07, 2003

Businesses advocate providing employment to people with disabilities. In this information age, what are businesses doing or can do to support this employee segment? Lets listen to Ken to learn about how the reading and information transfer needs of employees with disabilities can be fulfilled by leveraging assistive technologies; and what is keeping businesses from adopting them.

Guest: Kenneth L. Grisham Title: President/CEO, Premier Assistive Technology

For more details and related content: https://www.ciotalknetwork.com/assistive-technologies-the-business-angle

Technology Innovations: DOs and DON’Ts Oct 31, 2003

It takes serious planning and immaculate execution to bring a new technology product to market. Dr. Bruno is well know for his pioneering work on Compact Discs, Multimedia, MPEG, Video Conferencing, and security systems. Lets listen to Dr. Bruno to learn about what should and should not be done to ensure successful technology innovation and product development.

Guest: Dr. Richard Bruno, Ex-VP Philips Electronics N.V. & Chairman, Beyondlf Corporation

Guest Bio: https://www.ciotalknetwork.com/contributor/richard-bruno/

More on this Episode: https://www.ciotalknetwork.com/technology-innovations-dos-and-donts-2/

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Starting a Technology Company NOW! Oct 23, 2003

Starting a Technology Company NOW is a formidable task. It was never easy! John started Flyswat, Inc. in 1998 and sold it 3 years later to NBCi for whopping $100M. Lets listen to John to learn about how he did it, the obstacles he faced, and how things are different now as he is looking for his next challenge.

Guest: Dr. John Rodkin, Entrepreneur and Ex-VP, Product Development & Research, NBCi

Guest Bio: https://www.ciotalknetwork.com/contributor/john-rodkin/

More on this Episode: https://www.ciotalknetwork.com/starting-a-technology-company-now/

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