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    Technology

    Break Point

    Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your host, Sr. Developer Advocate Lauren McManamon. She talks to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they’ve built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.

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    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    The SDK and IDE in Xanadu with Patrick Wilson & Jay Couture Oct 30, 2024

    In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond!

    Topics

    • 00:00 Welcome & Introductions
    • 02:39 Defining the Many Acronyms (e.g. SDK, IDE)
    • 08:19 Biggest Changes Between Washington and Xanadu for the SDK
    • 16:41 The IDE's Improvements and Clarity on the Many "Studios"
    • 21:05 Best Practices in Development Moving Forward
    • 29:34 Where's the Roadmap Heading?
    • 39:06 Where Can People Get Their Hands on It?
    • 40:26 Conclusion & Outro

    Links

    • Xanadu Content Calendar
    • ServiceNow IDE and Fluent (SDK v2) Creator Toolbox
    • ServiceNow IDE, SDK, and Fluent Articles
    • ServiceNow IDE, SDK, and Fluent Forum
    • ServiceNow IDE Store Link
    • Building Applications in Source Code
    • ServiceNow Fluent API Reference
    • Office Hours

    Check out the other ServiceNow podcasts

    See omnystudio.com/listener for privacy information.

    Break Point 3.0 Oct 02, 2024

    In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together.
    Topics

    • 00:00 Welcome & Introductions
    • 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel?
    • 04:30 How frequently do you listen to new episodes of Break Point?
    • 08:46 What are your favorite types of episode?
    • 12:38 What are your favorite aspects of Break Point that you want to see remain constant through this next phase?
    • 16:47 What are aspects of Break Point that need improvement?
    • 23:28 Are there any topics / guests you would like to see featured in the near future?
    • 25:30 Conclusion & Outro

    Links

    • #BuildWithCreatorStudio
    • Hacktoberfest 2024

    Check Out the Other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    The Butterfly Effect with Chuck and Lauren Sep 04, 2024

    While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers.
    Topics

    • 00:00 Welcome
    • 03:50 Lauren's #5
    • 08:26 Chuck's #5
    • 11:31 Lauren's #4
    • 16:49 Chuck's #4
    • 21:09 Lauren's #3
    • 26:26 Chuck's #3
    • 31:14 Lauren's #2
    • 35:21 Chuck's #2
    • 38:51 Lauren's #1
    • 43:39 Chuck's #1
    • 48:16 Outro

    Links

    • Book: The Art of Simple Living
    • Manager Tools/Career Tools podcasts

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Welcome Kristy Merriam Aug 21, 2024

    The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen.
    Topics

    • 00:00 Welcome/Introductions
    • 07:10 Platform passion
    • 07:53 Advocacy ideas
    • 11:26 Challenges for Kristy
    • 18:41 Any surprises?
    • 19:36 Getting prepared for this role
    • 21:29 Words of advice
    • 22:30 Contact info
    • 23:03 Outro
    Links
    • Kristy's LinkedIn
    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    AI with the Dev Advocates Aug 07, 2024

    We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI.
    Topics

    • 00:00 Welcome/Introductions
    • 02:07 Current uses for AI
    • 17:07 ServiceNow shift in positioning
    • 25:22 Barriers to using AI
    • 35:08 Favorite Xanadu AI features
    • 42:37 Recap
    • 44:07 Outro
    Links
    • Prompt Library
    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation with Susan Britt Jul 24, 2024

    I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life.
    Topics

    • 00:00 Welcome/Introductions
    • 07:38 How Susan found ServiceNow
    • 09:56 Being a CTA
    • 10:56 Platform experience
    • 14:57 Opportunities for improvement
    • 16:05 Dev meetups
    • 16:52 Susan's passion
    • 17:36 Career highlight
    • 18:41 Words of advice
    • 20:00 Contact info
    • 20:18 Outro

    Links

    • Susan on LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    All Good Things with Chuck and Lauren Jul 10, 2024

    They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community.
    Topics

    • 00:00 Welcome/introductions
    • 01:28 Reasons for retiring
    • 02:44 The future of Break Point
    • 06:09 Looking back
    • 08:05 Between now and September 6
    • 10:08 Plans after September 6
    • 12:53 Challenges in retiring & other topics
    • 24:23 Call to action
    • 25:48 Thanks
    • 30:36 Contact info
    • 32:32 Outro
    Links
    • Chuck's site
    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    2024 Devvies Winners with Josh Barbour and Kristina Vinson Jun 26, 2024

    The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience.
    Topics

    • 00:00 Welcome/introductions
    • 09:01 Inspiration for the app
    • 11:13 What was built
    • 12:35 Outcomes
    • 15:15 Challenges
    • 19:43 The roadmap
    • 21:50 How did you hear about The Devvies?
    • 25:46 Advice for future applicants
    • 27:17 Contact info
    • 27:49 Outro

    Links

    • Kristina's LinkedIn
    • Josh's LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation with Aylee Andersen Jun 12, 2024

    We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice).
    Topics

    • 00:00 Welcome/introduction
    • 07:30 Thoughts on the platform
    • 09:35 Thoughts on first year as ServicNow MVP
    • 13:11 Knowledge 24 experience
    • 16:58 Aylee's ServiceNow "comfort zone"
    • 18:20 Career pivot
    • 21:24 Future plans
    • 21:54 Career highlight
    • 23:50 Words of advice
    • 26:47 Contact info
    • 27:41 Outro

    Links

    • ayleeandersen.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Creator Studio with Chris Haas May 29, 2024

    Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers.
    Topics

    • 00:00 Welcome/Introductions
    • 06:12 What Creator Studio is (and is not)
    • 10:39 How to get it
    • 11:22 Who is the persona for Creator Studio
    • 15:26 Best practices
    • 17:34 Files created by Creator Studio
    • 20:07 Compatibility with other studios
    • 24:01 Takeaways
    • 26:11 Outro

    Links

    • Docs: Creator Studio
    • LinkedIn
    • Email: chris.haas@servicenow.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    CreatorCon 2024 Recap with Chuck and Lauren May 15, 2024

    Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh.
    Topics

    • 00:00 Welcome/Intro
    • 02:27 Writing a lab
    • 09:31 Putting together keynote
    • 18:47 The new developer theme
    • 22:36 Hackathon
    • 24:23 MVPs
    • 27:27 The Japan closing session
    • 31:58 Pranav's contributions
    • 33:45 Closing party
    • 35:21 Dev Advocate Photo Op
    • 37:53 Taking a look at
    • 42:34 Call to action
    • 48:45 Outro

    Links

    • This episode's blog link

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Here Comes CreatorCon with the Dev Advocates May 01, 2024

    Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year.
    Topics

    • 00:00 Welcome/Intro
    • 02:35 What the advocates are doing
    • 15:44 Dos and Don'ts for Knowledge
    • 24:00 What we would attend if we could
    • 34:01 Outro

    Links

    • Advocate content

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Powerful demos with Anoosha Garimella and Amit Kumar Apr 17, 2024

    As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos
    Topics

    • 00:00 Welcome/Introductions
    • 12:18 Why demos?
    • 14:25 The audience
    • 17:19 Good demos vs bad demos
    • 21:08 Preparation planning
    • 28:21 Delivering the demo
    • 30:53 After the demo
    • 34:32 Contact info
    • 35:33 Outro

    Links

    • Anoosha Garimella
    • Amit Kumar

    Highlights

    • Who - Know your audience size, their depth on the subject, and their expectations
    • When - Know your time allotted and shoot for 10-20% less time to allow for Q&A
    • Why - Understad the purpose/objetive of the demos
    • What - Know the subject you are expected to demonstrate
    • Where - Determine if your demo is being delivered remotely in-person, the venue location, etc.
    • How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on.
    • Practice, practice, practice and follow up!

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Live from Washington DC with Allen Andreas and Kanika Tolver Apr 03, 2024

    Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.
    Topics

    • 00:00 Welcome
    • 01:21 Intros and Thoughts on Washington DC release
    • 04:31 Thoughts on AI
    • 07:16 ServiceNow career storiees
    • 12:29 Advice for people starting their ServiceNow journeys
    • 15:41 Outro

    Links

    • Video: Full keynote

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Casual Conversation with Chuck Tomasi Mar 20, 2024

    It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck.
    Topics

    • 00:00 Introduction
    • 01:59 History of Break Point
    • 04:16 Relationship with Siblings
    • 06:51 Chuck's Wife, Donna
    • 13:09 Conventions
    • 16:16 Exploratory Career Path
    • 21:11 Story of "The Bowtie"
    • 26:43 Battle with Cancer
    • 32:36 Knowledge
    • 38:57 Lasting Impact at ServiceNow
    • 42:15 Finding Passion in a Career
    • 45:20 Conclusion & Surprise!

    Links Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Flow Designer & Workflow Studio with Jingfei Chen Mar 06, 2024

    Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success.
    Topics

    • 00:00 Intro/Welcome
    • 05:33 Flow Designer overview
    • 09:17 Why Workflow Studio
    • 11:34 FAQs
    • 14:35 Support for legacy workflow editor
    • 16:08 The roadmap
    • 23:18 Advice for newcomers
    • 25:01 Contact info
    • 26:11 Outro

    Links

    • Jingfei Chen on LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    SDK in Washington D.C. with Jay Couture and Patrick Wilson Feb 21, 2024

    We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is.
    Topics

    • 00:00 Welcome/introductions
    • 12:57 SDK Overview
    • 18:40 Who is it for?
    • 23:25 How it works
    • 27:04 Recommendations for using the SDK
    • 29:39 Syncing
    • 32:34 Security
    • 34:31 Supported NPM packages
    • 36:41 The roadmap
    • 40:23 SDK at CreatorCon 2024
    • 42:21 Contact info
    • 43:39 Outro

    Links

    • @servicenow/sdk - npm
    • LinkedIn Jay Couture
    • Install the ServiceNow SDK
    • LinkedIn Patrick Wilson

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Washington D.C. with the Developer Advocates Feb 07, 2024

    Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release.
    Topics

    • 00:00 Intro/Welcome
    • 01:39 #5
    • 07:26 #4
    • 14:21 #3
    • 20:34 #2
    • 25:19 #1
    • 32:12 Outro

    Links

    • Content calendar
    • Washington D.C. Release Notes

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation With Herb Thompson Jan 24, 2024

    It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you...
    Topics

    • 00:00 Welcome/Introduction
    • 08:19 Career transition to ServiceNow
    • 09:48 The different programs
    • 13:56 Author
    • 16:02 Success stories
    • 25:40 Career highlight
    • 28:28 Words of Advice
    • 31:50 Contact info
    • 32:29 Outro

    Links

    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    From Admin to CMA with Chris Schuh Jan 10, 2024

    To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why.
    Topics

    • 00:00 Welcome/Introduction
    • 06:38 Before ServiceNow
    • 08:06 Getting started on ServiceNow
    • 09:16 Best part of the job
    • 11:02 From admin to CMA
    • 13:10 Motivation
    • 17:32 The ServiceNow Magician
    • 22:03 Career highlight (so far)
    • 24:01 Continuous improvement
    • 26:11 What did you learn this week
    • 27:56 Words of advice
    • 29:49 Contact info
    • 30:37 Outro

    Links

    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    2023 Year In Review with the Dev Advocates Dec 27, 2023

    2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024.
    Topics

    • 00:00 Welcome/intro
    • 02:03 Number Five
    • 09:32 Number Four
    • 17:34 Number Three
    • 24:55 Number Two
    • 35:19 Number One
    • 47:39 Looking forward
    • 50:31 Outro

    Links

    • Kali Alexander's 100 days of ServiceNow
    • Beyond The Title Podcast
    • Offline with the Radio Bros
    • ServiceNow Portfolio Development Group Discord
    • Service Ducks Podcast
    • CJ & The Duke Podcast

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation with Jesalyn Smith Dec 13, 2023

    A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. Our guest today shares her story.
    Topics

    • 00:00 Welcome / Introduction
    • 07:01 Career Beginning
    • 09:05 Passions on the Platform
    • 10:02 Growing Alongside the Platform
    • 11:28 Knowledge23 Experience
    • 15:38 Career Goals and Trajectory
    • 17:41 ServiceNow MVP Program
    • 19:02 Words of Advice
    • 20:33 Outro

    Links

    • Slack Channel Profile
    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    World Forum Recap with Chuck Tomasi & friends Nov 29, 2023

    Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories.
    Topics

    • 00:00 Welcome and introduction
    • 01:30 Saaniya Chugh
    • 04:32 Ram Prasath Thirubalan
    • 08:41 Viorica Bolohan
    • 11:40 Jerin Thenayan
    • 14:37 Carleen Carter
    • 18:07 Martin
    • 19:18 Raff
    • 20:34 Shae
    • 22:20 Zina Naghmouchi
    • 29:11 Kopal Garg
    • 34:23 Abey Ahmad

    Links

    • Abey Ahmad
    • Ram Prasath Thirubalan
    • Jerin Thenayan
    • Zina Naghmouchi
    • Viorica Bolohan
    • Carleen Carter
    • Saaniya Chugh
    • Kopal Garg

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    The Future of App Engine with Jithin Bhasker Nov 15, 2023

    App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming.
    Topics

    • 00:00 Welcome/Introduction
    • 05:23 App Engine defined
    • 06:23 App Engine products
    • 07:36 What goes into each release
    • 09:37 Gen AI and low-code
    • 13:36 Washington D.C. and beyond
    • 16:25 New skills required
    • 17:47 Changes in developer's world
    • 21:01 Compliance
    • 22:24 Words of advice
    • 24:23 Contact info
    • 24:59 Outro

    Links

    • LinkedIn
    • AI-Powered Coding Tools Are Here to Help - Not Harm - Your Job, Insist IT Experts - WSJ
    • Email: jithin.bhasker@servicenow.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Generative AI with Chris Stoll Nov 01, 2023

    Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release.
    Topics

    • 00:00 Welcome/Introduction
    • 08:59 The ServiceNow AI journey
    • 10:55 Where to find generative AI
    • 20:36 But wait, there's more
    • 23:52 Where Gen AI doesn't apply
    • 26:54 Governance
    • 29:57 The release cycle
    • 31:20 Dev skills
    • 34:05 The roadmap
    • 37:17 Advice for new devs
    • 39:24 Contact info
    • 40:31 Outro

    Links

    • LinkedIn
    • ServiceNow Developer YouTube channel
    • NowLearning
    • Email: chris.stoll@servicenow.com
    • Live Coding Happy Hour - Gen Ai Controller
    • Developer Portal

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Conversation with The Devvies Winners Oct 18, 2023

    We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future.
    Topics

    • 00:00 Welcome/Introductions
    • 08:19 The Devvies Defined
    • 09:46 The winning application
    • 11:28 The submission process
    • 13:15 The video
    • 15:44 The grill session
    • 16:38 What can we improve?
    • 19:06 Defending the title
    • 20:16 Words of advice
    • 25:35 Contact info
    • 26:18 Outro

    Links

    • LinkedIn: Guilherme Henriques
    • SNUtils
    • The Devvies Application Form
    • LinkedIn: Nia McCash

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Building with ATF up front with Harshdeep Garg and Raghuveer Moorthy Oct 04, 2023

    There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts.
    Links

    • NowCreate
    • LinkedIn: Harshdeep Garg
    • NowLearning ATF Micro-cert
    • ServiceNow Docs: ATF
    • LinkedIn: Raghuveer Moorthy

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation With Astrid Sapphire Sep 20, 2023

    Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards.
    Topics

    • 00:00 Welcome/Introduction
    • 09:03 Big mistake
    • 11:29 Platform passion
    • 14:19 The other side of the world
    • 16:34 MVP
    • 21:29 Belonging groups
    • 25:18 Career Highlight
    • 26:27 What's next?
    • 27:54 Words of advice
    • 29:11 Contact info
    • 29:47 Outro

    Links

    • Belonging groups
    • LinkedIn
    • Website

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Book Review: The Art of Gathering by Priya Parker Sep 06, 2023

    Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone.
    Topics

    • 00:00 Welcome/Introduction
    • 04:06 Purpose
    • 08:19 Who
    • 10:54 Location
    • 15:45 The role of the host
    • 28:22 Timelines
    • 34:41 What's in it for devs?
    • 39:50 Resources
    • 40:40 Outro

    Links

    • Amazon link to the book

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Career Conversation with Carleen Carter Aug 23, 2023

    We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home.
    Topics

    • 00:00 Welcome/intro
    • 06:12 Life before ServiceNow
    • 07:40 Carleen's start with ServiceNow
    • 08:38 MVP - sharing and training
    • 11:24 CMA and its meaning
    • 15:17 The next generation
    • 18:38 RiseUp!
    • 19:21 Knowledge memories
    • 23:50 Keynote speaker
    • 24:37 Career highlight and forecast
    • 27:00 Words of advice
    • 28:16 Contact info and outro

    Links

    • RiseUp
    • Website
    • RiseUp Community
    • LinkedIn
    • Titans of Now podcast

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    The Advocates talk Vancouver Aug 09, 2023

    The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along!
    Topics

    • 00:00 Welcome/introductions
    • 01:22 Our top 5 list of favorite features
    • 32:48 Call to action
    • 34:08 Outro

    Links

    • Vancouver content calendar
    • Vancouver release notes

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How do you upgrade with Jace Benson and Cory Wesley Jul 26, 2023

    With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.
    Topics

    • 00:00 Welcome/introductions
    • 04:46 Upgrades in the early days
    • 11:30 Upgrade improvements today
    • 17:57 Products requiring more focus on upgrades
    • 20:59 When things go awry
    • 25:56 Upgrade timeframe
    • 30:44 What to do when you find a show stopper
    • 33:38 Advice for newcomers
    • 37:58 Contact info
    • 38:53 Outro

    Links

    • CJ's LinkedIn
    • news.jace.pro
    • Jace's LinkedIn
    • Jace's YouTube

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Effective Presentations - Part 3 - Crafting Your Message with Julian Mills Jul 12, 2023

    You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that.
    Topics

    • 00:00 Welcome/introductions
    • 04:45 CMA/CTA programs
    • 09:14 Crafting your message
    • 11:16 Horses for courses
    • 12:44 Short presentations
    • 14:51 Example: Key messages
    • 16:04 Example: Supporting statements
    • 19:52 Example: Objection Handling
    • 23:07 Example: Other concerns
    • 24:34 Example: Closing
    • 25:23 Example: Call to action
    • 27:09 Bonus tips
    • 34:03 Planning stage vs building stage
    • 34:53 The summary
    • 35:52 Contact info
    • 36:29 Outro

    Links

    • Effective Presentations - Part 2
    • Email: julian.mills@servicenow.com
    • devlink.sn/cma
    • LinkedIn
    • Effective Presentations - Part 1

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    Creating community content with Robert Fedoruk Jun 28, 2023

    Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space.
    Topics

    • 00:00 Welcome/Introduction
    • 03:30 Rob's content
    • 04:58 The idea vault
    • 08:59 How to get started
    • 13:37 How to stay motivated
    • 17:02 The long tail and defining success
    • 21:04 Creative inspiration and thumbnail everything
    • 26:33 What works and what doesn't on LinkedIn
    • 31:36 Content you would like to do
    • 32:35 When is the end?
    • 34:22 Why do it?
    • 38:01 The MVP program
    • 39:10 Words of advice
    • 39:51 Contact info
    • 40:30 Outro

    Links

    • LinkedIn
    • Website
    • Email: rob@theduke.digital
    • Twitter

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    Process vs Platform with Harshdeep Garg and Raghuveer Moorthy Jun 14, 2023

    Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks.
    Topics

    • 00:00 Welcome/Introduction
    • 04:59 Overview
    • 09:10 Developer awareness
    • 12:24 Examples
    • 15:19 What works
    • 17:21 Business smart customization and the customization register
    • 23:05 Metrics
    • 24:44 Where to find out more
    • 27:48 Balancing the transformation
    • 31:07 Contact info
    • 31:52 Outro

    Links

    • LinkedIn: Raghuveer Moorthy
    • LinkedIn: Harshdeep Garg

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    Tech Governance with Rushikesh Mandhane May 31, 2023

    Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier.
    Topics

    • 00:00 Welcome/Introduction
    • 04:47 Governance defined
    • 05:47 Resistance
    • 09:28 Personas
    • 10:11 Technical debt and low-code
    • 12:41 Tips for avoiding issues
    • 15:48 Inherited debt
    • 20:20 From theory to real stories
    • 22:45 Advice for new devs
    • 24:27 Summary
    • 25:58 Contact info

    Links

    • LinkedIn
    • Utah Technical Best Practices
    • CreatorCon 2023 Digital Labs
    • Email rushikesh.mandhane@servicenow.com

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    Career Conversation with Ebony Akkebala May 17, 2023

    You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights.
    Topics

    • 00:00 Introduction/Welcome
    • 08:07 How Ebony got started with ServiceNow
    • 12:14 How ServiceNow has changed Ebony's life
    • 16:14 From a non-tech perspective
    • 19:50 If you had to do it over
    • 22:10 Career highlights
    • 25:44 Advice for new developers
    • 28:59 Favorite ServiceNow feature or product
    • 30:07 Contact info
    • 30:34 Outro

    Links

    • LinkedIn
    • Email ebonylakkebala@gmail.com

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    Knowledge Survival Guide with Chuck Tomasi and Lauren McManamon May 03, 2023

    To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year.
    Topics

    • Before the conference
    • At the conference
    • After the conference

    Links

    • Knowledge home page

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    Career Conversation with Youssef Mahmoud Apr 19, 2023

    It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!"
    Topics

    • 00:00 Welcome/introduction
    • 02:22 Origin story
    • 09:45 Failure is not a bad thing
    • 12:05 For fun...
    • 13:47 Learning new information
    • 15:05 A family affair
    • 16:10 Your friends thoughts
    • 19:19 Career aspirations
    • 20:42 Holding the title
    • 22:39 Punching above his weight
    • 23:42 Advice for others
    • 25:55 Questions for us
    • 31:32 Contact info
    • 32:27 Outro

    Links

    • NowLearning
    • Udemy: The Complete ServiceNow System Administrator Course
    • The 7 Habits of Highly Effective Teens
    • Email: youssef.mahmoud.tech@gmail.com
    • Developer Portal
    • Udemy: The Complete ServiceNow Developer Course
    • ServiceNow Community
    • LinkedIn

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    The Dev Advocates talk CreatorCon Apr 05, 2023

    The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon.
    Topics

    • 00:00 Welcome/intro
    • 03:16 What is CreatorCon?
    • 06:16 Types of activities
    • 11:50 Who will be at CreatorCon?
    • 14:45 Meeting new people
    • 20:52 Call to action
    • 21:46 Outro

    Links

    • Knowledge website

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    Utah Mobile Features with Inbal Litvin Mar 22, 2023

    Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release.
    Topics

    • 00:00 Welcome/Introduction
    • 05:03 The mobile origin story
    • 09:22 Utah features - Theming
    • 11:58 Admin features
    • 14:27 Agent features
    • 16:16 Action based location tracking
    • 17:38 Usability
    • 24:03 Accessibility
    • 24:41 For the developers
    • 28:58 Where to find more info
    • 30:30 The roadmap
    • 32:18 Inbal's favorite feature
    • 33:39 Contact info
    • 34:04 Outro

    Links

    • LinkedIn
    • Email inbal.litvin@servicenow.com

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    ERP Customization Mining with Jens Strandbygaard Mar 08, 2023

    ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform.
    Topics

    • 00:00 Welcome/introductions
    • 07:05 What is an ERP?
    • 09:26 Who are the ERP vendors?
    • 12:55 ECM defined
    • 21:52 Other similar vendors
    • 25:18 How ECM works
    • 29:00 Implementation time
    • 34:50 What's in it for ServiceNow Devs
    • 37:56 Roadmap
    • 39:12 Words of advice
    • 40:00 Contact info
    • 40:48 Outro

    Links

    • Email jens.strandbygaard@servicenow.come
    • LinkedIn

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    ServiceNow Security 101 with Jarod Mundt Feb 22, 2023

    For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023.
    Topics

    • 00:00 Welcome/Introductions
    • 07:32 Introduction to product family
    • 09:51 Authorization and authentication
    • 10:52 Security, identity, and privacy
    • 18:25 Product overview
    • 22:52 Data filtration plugin
    • 23:58 Protected tables plugin
    • 24:46 Log export service
    • 25:33 MFA
    • 26:00 Adaptive authentication
    • 28:42 Data classification and data certification plugins
    • 33:31 Vault
    • 36:19 SCIM
    • 39:30 Final grouping
    • 42:28 Mile wide, inch deep
    • 43:09 Words of advice
    • 44:40 Outro

    Links

    • Trust Site
    • Verizon Data Breach Investigations Report
    • LinkedIn
    • Docs: Platform Security Landing Page
    • Trust Center
    • IDPro Body of Knowledge
    • Email jarod.mundt@servicenow.com
    • Security Best Practice Guide

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Our Favorite Utah Features Feb 08, 2023

    Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah.
    Topics

    • 00:00 Welcome/introductions
    • 02:16 Workspace Builder
    • 03:41 RPA on PDIs
    • 05:48 Dark theme
    • 08:06 Script editor enhancements
    • 09:32 ERP customization mining
    • 13:18 Automation Center
    • 15:20 Flow updates
    • 18:28 Next Experience updates
    • 21:29 Table builder
    • 23:17 REST step updates
    • 25:33 ECMAScript default for new apps
    • 28:40 Mobile multi-instance switching
    • 30:44 Lightning round
    • 33:30 Outro

    Links

    • Release notes

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    See omnystudio.com/listener for privacy information.

    Welcome Pranav Bhagat Jan 25, 2023

    Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members.
    Topics

    • 00:00 Welcome/introduction
    • 02:39 Pranav's schooling
    • 04:45 Locations
    • 06:19 Early career
    • 09:06 Inspiration
    • 12:27 For fun
    • 15:09 Things Pranav has built
    • 18:00 Looking forward
    • 19:50 Knowledge 23
    • 21:30 Words of advice
    • 25:04 Contact info
    • 25:29 Outro

    Links

    • LinkedIn
    • Email: pranav.bhagat@servicenow.com

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    See omnystudio.com/listener for privacy information.

    Higher Ed with Nia McCash Jan 11, 2023

    ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story.
    Topics

    • 00:00 Welcome/introduction
    • 04:33 Transformation
    • 05:20 Working in higher ed
    • 06:48 Sharing tips from higher ed
    • 09:24 Current projects
    • 13:49 Staying up to date
    • 16:15 Best career advice
    • 19:07 Worst career advice
    • 20:30 Greatest achievement
    • 23:38 Words of advice
    • 24:11 Contact info
    • 24:51 Closing

    Links

    • LinkedIn

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    2022 Year End Review Dec 31, 2022

    2022 has been a mixed up year. There have been some really great highs along with some interesting challenges. In this episode, I'll share some of what I've observed.
    Topics

    • Listenership is up
    • Goodbye Brad, Hello Lauren and Pranav
    • Knowledge 22
    • San Diego and Tokyo content
    • Did You Know and Get To the Point
    • Updated low-code apps for dummies
    • Holiday SNUG
    • Looking forward to 2023
    • More great content for Utah and Vancouver
    • New group of dev MVPs
    • Mentorship
    • Knowledge 23
    • Return to in-person meetups
    • Closing remarks

    Links

    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - part 2 Dec 28, 2022

    It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer.
    Links

    • Debugging best practices
    • Secrets management
    • LinkedIn: Sameer Kumar Pandey
    • Data anonymization
    • LinkedIn: Kasthuri Nagappan
    • Data Governance White-paper

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    Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - part 1 Dec 14, 2022

    It might not seem like an important topic at first, but if you choose to ignore data governance as you do an implementation, it can get extremely costly later on. Our guests today discuss what data governance is and why it's important to every developer.
    Links

    • Debugging best practices
    • Secrets management
    • LinkedIn: Sameer Kumar Pandey
    • Data Governance White-paper
    • Data anonymization
    • LinkedIn: Kasthuri Nagappan

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    In Platform Process Mining with Dan Grady Nov 30, 2022

    Process mining may not sound like the sexiest thing to a developer, but today's guest is going to convince us otherwise why you really want to consider it in your overall platform strategy.
    Topics

    • 00:00 Welcome/introduction
    • 07:06 In-platform processing mining overview
    • 08:31 Benefits of in-platform
    • 14:02 Performance Optimization on PDIs
    • 15:24 How it makes work better
    • 18:09 The ski map
    • 21:17 Finding definitions
    • 24:14 Connecting with Automation Center
    • 27:26 Sidebar: Single platform
    • 30:43 Roadmap
    • 35:24 Enablement
    • 36:59 Contact info
    • 37:27 Outro

    Links

    • Process Optimization Blog
    • Developer portal
    • Twitter
    • Process Optimization videos
    • LinkedIn
    • Email dan.grady@servicenow.com

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    Tokyo Integration Hub Features with Anders Henriksson Nov 16, 2022

    As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub.
    Topics

    • 00:00 Welcome/introduction
    • 04:36 Automation Engine with Michael Meiner
    • 04:52 Integration Hub defined
    • 07:22 Connection overrides
    • 09:38 Integration Hub Imports Mapping Updates
    • 12:56 Matching reference fields
    • 14:18 Dynamic outputs on Integration Hub Import
    • 16:13 Roadmap
    • 21:41 Contact information
    • 22:10 Outro

    Links

    • LinkedIn
    • Email
    • Ep 62: Automation Engine Pre-Built Solutions with Michael Meiner

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    See omnystudio.com/listener for privacy information.

    New Tokyo Mobile Features with Adam Golab Nov 02, 2022

    The ServiceNow native mobile apps have been out for several years – so what's new in the Tokyo release? You might be surprised to find out as my guest and I have some fun finding fascinating features
    Topics

    • 00:00 Welcome/introduction
    • 04:50 How mobile got where it is
    • 11:12 The mobile SDK
    • 14:13 What's new in Tokyo
    • 22:29 Why do we have multiple apps?
    • 27:06 Lightning round
    • 29:58 Roadmap
    • 31:02 Words of advice
    • 32:39 Contact info
    • 33:12 Outro

    Links

    • LinkedIn
    • Docs: Mobile hierarchy
    • Email: adam.golab@servicenow.com

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    Next Experience in Tokyo with Amanda Joslin Oct 19, 2022

    In San Diego we introduced the Next Experience which made using the platform ever easier than ever. Today's guest takes us through some of the Tokyo features and beyond including a few tips that you may not know about.
    Topics

    • 00:00 Welcome/introductions
    • 04:26 Introduction to Next Experience
    • 06:03 Unified navigator
    • 09:23 New Tokyo features
    • 10:58 Blockers
    • 12:59 Themes
    • 13:54 Roadmap
    • 15:17 Enablement
    • 16:01 Words of advice
    • 17:30 Contact info
    • 18:00 Outro

    Links

    • Next Experience Center of Excellence
    • Amanda's LinkedIn Page

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    See omnystudio.com/listener for privacy information.

    Automation Engine Pre-built Solutions with Michael Meiner Oct 05, 2022

    Buy vs. Build is a challenge every developer faces at some point. When it comes to automation and integration, it's good to know your way around the available options before making a decision that could potentially create technical debt. This episode's guest brings some light to the pre-built options for ServiceNow Automation Engine.
    Topics

    • 00:00 Welcome/Introduction
    • 04:40 Defining Automation Engine
    • 07:09 No/Low/Pro-code
    • 09:49 Bullet 1: Spokes
    • 13:13 Bullet 2: Flow templates
    • 17:02 Bullet 3: Solutions
    • 20:52 Bullet 4: Embedded solutions
    • 23:20 Partner contributions
    • 25:35 Roadmap
    • 29:24 Words of advice
    • 33:02 Contact info
    • 33:36 Outro

    Links

    • Email michael.meiner@servicenow.com
    • Developer Portal
    • LinkedIn

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    App Engine Management Center with Brooks Hawkins Sep 21, 2022

    As more organizations adopt low-code strategies and enable their citizen developers, governance and insight to the apps is critical. Today's guest shares her thoughts on one of our capabilities to help with that.
    Topics

    • 00:00 Welcome and introduction
    • 04:35 What is AEMC?
    • 07:11 Pipelines
    • 09:19 Configuring pipelines
    • 10:39 Installation and licensing
    • 11:42 Controller instance
    • 12:48 Cloning considerations
    • 13:44 Roadmap
    • 15:04 Words of advice
    • 15:38 Contact info
    • 16:20 Outro

    Links

    • LinkedIn

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    What's New In AES for Tokyo with Matthew Ripley Sep 07, 2022

    Tokyo marks the fourth release for our App Engine Studio. What could we possibly add next? In this episode, I talk with Matthew Ripley about some of the new features in this release.
    Topics

    • 00:00 Welcome/introduction
    • 05:02 AES Overview
    • 07:52 Flow Designer integration to table builder
    • 11:15 Formula builder
    • 14:01 Template sharing
    • 15:37 Notifications
    • 17:19 AES Roadmap
    • 23:57 Advice
    • 24:23 Contact info
    • 24:55 Outro

    Links

    • LinkedIn

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    ECMAScript 2021 with Paul Jensen Aug 24, 2022

    One of the biggest announcements for developers in our Tokyo release is the update to our ECMAScript engine. Today's guest gives some inside information behind this update.
    Topics

    • 00:00 Welcome and introduction
    • 05:57 Overview of ECMAScript 2021
    • 09:04 Is this THE ECMAScript 2021?
    • 11:02 Suggesting enhancements
    • 12:35 The global scope
    • 15:42 Where it's enabled
    • 16:42 The roadmap
    • 21:34 Contact information
    • 22:16 Outro

    Links

    • LinkedIn
    • JavaScript engine feature support

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    Favorite Tokyo features with Lauren McManamon and Earl Duque Aug 10, 2022

    The Tokyo release is here and it's time to find out what our developer advocates think are their favorite features – this time on Break Point.
    Topics

    • 00:00 Welcome and introductions
    • 02:00 App Engine Management Center
    • 04:18 Upgrade center/Upgrade plans
    • 06:38 ECMAScript 2021
    • 09:04 App template governance
    • 10:58 Formula builder (with low-code editorial)
    • 14:55 OAuth for non-admin users
    • 16:49 Document Intelligence
    • 20:13 Next Experience
    • 22:45 Translated notifications
    • 25:30 Honorable mentions
    • 30:25 Words of wisdom
    • 33:09 Outro

    Links

    • TechNow Ep 94: Take a look at the Tokyo release Now Platform features
    • Tokyo Content Schedule

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    Career Conversation with Ishaan Shoor Jul 27, 2022

    I love hearing our developers' stories about the different journeys they have taken in their careers and today's is no exception.
    Topics

    • 00:00 Welcome and introduction
    • 03:32 Before ServiceNow
    • 04:44 How did you get your start?
    • 07:17 How has ServiceNow changed your career?
    • 09:13 Career influence
    • 10:57 Speaking at Knowledge
    • 16:43 What do you like best about your job?
    • 17:42 Words of advice
    • 19:16 Contact info
    • Outro

    Links

    • Twitter
    • SN Devs
    • LinkedIn

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    See omnystudio.com/listener for privacy information.

    What You Need To Know About The Next Experience with Brad Tilton Jul 13, 2022

    It's 2022 and our UI/UX landscape continues to evolve and you've got questions like when to turn on our new UI or when it's best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this.
    Topics

    • 00:00 Welcome/Introduction
    • 02:39 Considerations before activating Next Experience
    • 07:04 Agent Workspace and Configurable Workspace
    • 10:41 Using UI Macros & UI Pages
    • 12:36 UI Builder product strategy
    • 14:41 When to use UI Builder vs Service Portal
    • 20:45 Next Experience roadmap
    • 25:04 Where to learn about Next Experience
    • 29:08 Brad's contact info
    • 30:10 Outro

    Links

    • Now Learning
    • CreatorCon Lab
    • LinkedIn
    • Email brad.tilton@servicenow.com
    • Next Experience Community forum
    • Twitter
    • UI Builder Bytes

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    Career Conversation with Jace Benson - Side Projects Jun 29, 2022

    One of the things that sets apart ordinary from extraordinary devs is the side projects they involve themselves with. Some may choose to learn a new language to satisfy a solve a personal interest, others may construct a server farm in their home to learn more about networking. Whatever the case, the outcome is almost always a direct benefit to their future career. Today's guest is going to share with us some of his personal projects and how they have affected him.
    Topics

    • 00:00 Welcome/Introduction
    • 04:23 Superhero power
    • 05:29 How Jace got started with ServiceNow
    • 07:44 news.jace.pro
    • 13:29 Jamstack
    • 15:33 News with Jace
    • 22:14 Lessons learned
    • 27:32 Words of advice
    • 29:30 Contact info
    • 30:19 Outro

    Links

    • LinkedIn
    • Blog
    • Twitter

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    NextGen Program with Tracy Miller Jun 15, 2022

    We all know the ServiceNow ecosystem needs more developers and admins. Well, this time I talk to someone to share information about a program that can change the lives of your friends and family.
    Topics

    • 00:00 Welcome and introductions
    • 02:46 NextGen program overview
    • 05:48 Program structure
    • 08:51 Approach
    • 12:24 Communities
    • 13:27 Resources
    • 14:59 Listener action item
    • 16:14 Backgrounds
    • 19:54 A little history
    • 20:52 Instructors
    • 22:13 Contact info
    • 23:26 Outro

    Links

    • Email tracy.miller@servicenow.com
    • NextGen Program application
    • NextGen Email nextgen@servicenow.com
    • LinkedIn

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    Career Conversation with Mark Scott - Your Resume Jun 01, 2022

    Often times, the first thing a potential employer learns about you is by looking at your resume. In this episode, I'm joined by a special guest to discuss some basic ways to make your resume more effective.
    Topics

    • 00:00 Welcome/Introduction
    • 01:25 Starting with the basics
    • 10:43 Does it belong?
    • 19:25 Source material
    • 25:54 Not a lot of experience
    • 29:03 What are the goals
    • 32:27 Social media
    • 40:04 Contact info
    • 40:33 Outro

    Links

    • Sample resume
    • LinkedIn
    • Twitter
    • YouTube

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    Career Conversation with Michael Lombardo - A CEOs perspective May 18, 2022

    Have you ever wanted to ask a CEO what they look for when hiring developer talent? Our guest today gives us HIS insight on this and more.
    Topics

    • 00:00 Welcome/Introduction
    • 04:03 Going from Architect to CEO
    • 06:44 Basis for success
    • 09:57 Words of advice
    • 16:59 About experienced full-stack developers?
    • 19:35 What skills does a CEO look for
    • 22:29 Career highlight
    • 25:37 Contact info
    • 26:10 Outro

    Links

    • Email info@glidefast.com
    • YouTube
    • LinkedIn

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    See omnystudio.com/listener for privacy information.

    Career Conversation with Lauren McManamon - Be You May 04, 2022

    Being your authentic self at work is important, and showing it can really open up career opportunities for you. Our guest today has some stories about how this worked for her.
    Topics

    • 00:00 Introduction/Welcome
    • 05:15 How she found ServiceNow
    • 07:49 How ServiceNow changed her career
    • 12:00 Tips on doing demos
    • 15:40 It’s all about the audience
    • 16:28 What do you do?
    • 18:46 Dealing with assumptions
    • 21:14 The best part of the job
    • 25:24 A tough challenge
    • 31:28 Words of advice
    • 36:44 Outro

    Links

    • Twitter
    • LinkedIn

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    See omnystudio.com/listener for privacy information.

    Career Conversation with Robert Fedoruk - Blaze Your Own Path Apr 20, 2022

    One question we get a lot is developers asking for a roadmap to success. My guest this time gives his insight to how you can get there… and it may not be the answer you expect.
    Topics

    • 00:00 Welcome and introduction
    • 07:06 The mythical roadmap
    • 08:34 The fallacy of the golden path
    • 10:47 The fallacy of the “efficient learner”
    • 12:36 The necessity fo failure
    • 16:13 The fallacy of future maximization
    • 17:36 Niches are riches
    • 20:50 The volume of space
    • 27:01 Just Build It
    • 29:00 Recognizing the problem
    • 36:13 Infinitely transferrable
    • 39:01 The legend of Ana Tomboulian
    • 40:16 Words of advice
    • 43:33 Outro

    Links

    • LinkedIn
    • Website
    • Twitter
    • Email rob@theduke.digital

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    RPA Hub with Prasad Velamuri Apr 06, 2022

    What do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.
    Topics

    • 00:00 Welcome/introductions
    • 03:15 What is RPA Hub
    • 06:07 Components of RPA Hub
    • 08:33 The ServiceNow instance
    • 11:35 Communications between instance and bots
    • 15:30 Example use cases
    • 19:01 The roadmap
    • 23:31 Contact info
    • 24:04 Outro

    Links

    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Decision Builder with Julia Perlis Mar 23, 2022

    Want to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the updates to Decision Builder in the San Diego release.
    Topics

    • 00:00 Welcome/Introductions
    • 04:22 Decision tables
    • 14:29 Before decision tables existed
    • 16:28 Decision Builder
    • 21:20 Compatibility
    • 23:10 V2 Availability and features
    • 28:29 The roadmap
    • 32:36 Contact info
    • 33:43 Outro

    Links

    • Email julia.perlis@servicenow.com
    • Academy Session #10: Getting Started with Decision Builder
    • Decision Builder with Julia Perlis - Creator Toolbox
    • LinkedIn Profile

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    San Diego Dev Features with Chiarng Lin Mar 09, 2022

    With so many new features and enhancements in the San Diego release, it's easy to miss some of the things in the tools we use every day. Join me as I talk to Chairng Lin, Sr. Principal Product Manager at ServiceNow about the developer tools and what's new in San Diego.
    Topics

    • 00:00 Welcome/introductions
    • 03:18 Application authoring and deployment
    • 06:08 Migrate legacy apps to leverage CI/CD
    • 09:31 Diff based updates
    • 11:30 On-prem app repo
    • 13:07 Studio updates
    • 15:17 Clone Management Console
    • 19:48 ATF Updates
    • 23:39 Future roadmap
    • 25:22 ServiceNow hosted browsers
    • 28:39 Next Experience and ATF
    • 29:54 Upgrade plans
    • 32:13 Contact info
    • 33:27 Outro

    Links

    • LinkedIn
    • Email: chairng.lin@servicenow.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    San Diego Flow Designer with Brian Bimschleger Feb 23, 2022

    Hey Fladvocates – Are you ready? Flow Designer has several new features in the San Diego release and I've got a product manager making another appearance to tell us all about it in this episode.
    Topics

    • 00:00 Welcome/Introduction
    • 03:42 Error Handling
    • 10:03 Save as template
    • 16:38 Flow Diagrammer
    • 24:08 Roadmap
    • 35:26 Contact info
    • 36:13 Outro

    Links

    • LinkedIn
    • Email
    • Twitter @bimschleger

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Let's talk San Diego Platform Features with Andrew Barnes Feb 09, 2022

    Every six month's ServiceNow has a new major family release and as developers, you've got early access to these releases. Well it's that time of year again when we explore the cool new toys you get to explore. Join Andrew Barnes and me as we discuss a few of our favorites in the San Diego release.
    Topics

    • 00:00 Welcome/introduction
    • 05:06 Application Templates
    • 10:02 Form builder
    • 12:16 PAD and Decision Builder
    • 15:23 UI Builder JSON Editor
    • 18:35 UI Builder Repeater
    • 19:58 ATF Breakpoints
    • 24:22 ATF pause before rollback
    • 26:02 Catalog order guide sequencing
    • 27:15 Studio stashing improvement
    • 29:34 Studio app repo improvement
    • 31:06 Flow Designer
    • 33:05 Flow Diagrammer
    • 35:57 Flow try/catch
    • 37:42 Integration Hub Imports Excel in AES
    • 39:58 Next Experience
    • 46:09 Contact info
    • 46:27 Outro

    Links

    • LinkedIn
    • Mail - andrew.barnes@servicenow.com
    • Twitter

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    SN Utils with Arnoud Kooi Jan 26, 2022

    SN Utils is a very useful Chrome extension that provides ServiceNow developers with several useful utilities and shortcuts. On this episode of Break Point, I sit down with the author to get some inside information.
    Topics

    • 00:00 Welcome/introductions
    • 06:44 What is SN Utils?
    • 09:55 Was this your first Chrome extension?
    • 10:57 Chrome extension dev process.
    • 12:55 Arnoud’s dev ops
    • 16:01 Introducing sn-scriptsync
    • 17:27 Comparing sn-scriptsync with ServiceNow Visual Studio Code Extension
    • 20:59 Maintenance and staying up to date
    • 24:34 Arnoud’s favorite SN Utils feature
    • 27:07 Underdog feature
    • 30:44 How can we get these standard in the platform?
    • 31:50 What’s on the roadmap?
    • 34:41 Where to find SN Utils and sn-scriptsync
    • 37:10 Outro

    Links

    • Website: Arnoud Kooi
    • Twitter
    • SN Devs Slack

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    A Conversation with Kreg Steppe Jan 12, 2022

    The journey to become a ServiceNow Developer can take a number of paths and result in a variety of destinations. In this episode, I talk to one of my closest friends and fellow ServiceNow coworker about his adventures.
    Topics

    • 00:00 Welcome and introduction
    • 01:22 A look at CloudLabs
    • 06:15 Kreg’s personal profile
    • 08:23 Recent promotion
    • 09:17 Kreg’s origin story
    • 15:51 Typical work day
    • 16:48 Best part of the job
    • 18:30 Career transformation
    • 20:56 What’s next?
    • 25:14 Career highlight
    • 26:48 Words of advice
    • 28:28 Contact info
    • 30:03 Outro

    Links

    • LinkedIn
    • Technorama Podcast
    • Twitter
    • The Topic is Trek Podcast

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How to become a ServiceNow Developer - MVPs Dec 29, 2021

    Becoming a ServiceNow developer MVP can be a significant accomplishment in your developer journey, but just how does one become a ServiceNow developer MVP and why?

    Topics

    • 00:00 Welcome/introduction
    • 01:02 Benefits of being an MVP
    • 03:55 What it takes to be an MVP
    • 06:53 Timing and scale
    • 09:53 Where to find out more
    • 11:20 Where to find Brad
    • 11:35 Outro

    Links

    • Developer MVP 2022 Call for Candidates

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How to become a ServiceNow Developer - Certifications and Experience Dec 22, 2021

    Do you need to have a ServiceNow certification to get a job in the industry? And if so, how many and which ones? The answer may surprise you. Brad joins me again for another thoughtful conversation on ServiceNow certifications and experience. Topics

    • 00:00 Welcome and introductions
    • 01:19 Where to find certifications, the CMA and CTA
    • 06:08 Why would someone want a certification
    • 09:13 Show your experience
    • 16:16 Coming up
    • 16:39 Outro

    Links

    • https://github.io
    • https://nowlearning.servicenow.com
    • https://linkedin.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How to become a ServiceNow Developer - Community Dec 15, 2021

    One of the strongest assets ServiceNow has is its community – and we mean MORE than just the online forums. In this episode, Brad and I discuss the value of community and how you can be a part of this extraordinary family.

    Topics

    • 00:00 Welcome
    • 00:51 Community resources
    • 08:48 Etiquette and good questions
    • 14:42 Giving back
    • 17:50 Benefits of community
    • 21:07 Coming up
    • 21:22 Outro

    Links

    • Developer meetups
    • Twitter
    • Developer Portal
    • LinkedIn
    • Knowledge/CreatorCon
    • SN Devs Slack

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How to become a ServiceNow Developer - Finding your path Dec 08, 2021

    Saying "I want to be a ServiceNow Developer" is like saying "I want to be a Doctor" or "I want to work in construction". That's too broad! Brad and I discuss why this is a problem and how you can fix it to ensure your ServiceNow Developer career is satisfying and rewarding. Topics

    • 00:00 Welcome
    • 00:53 Why is being non-specific a problem and what you can do?
    • 04:22 The process angle
    • 07:06 Personal projects
    • 09:46 Keep a portfolio
    • 12:16 Next episode info
    • 12:33 Outro

    Links

    • Developer Portal
    • GitHub

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How to become a ServiceNow Developer - Where to begin Dec 01, 2021

    A Chinese proverb states that the journey of 1000 miles begins beneath one's feet. Becoming a ServiceNow Developer may seem like a 1000 mile journey to some. Brad Tilton joins me again to help you find out how to take those first few steps. Topics

    • 00:00 Welcome
    • 00:52 Where to start and fundamental skills
    • 04:19 Brad's resources
    • 07:26 Chuck's resources
    • 09:00 Recognized opportunities & community
    • 13:26 More about the developer Site
    • 15:44 What's next
    • 16:07 Outro

    Links

    • Learn JavaScript on the Now Platform
    • Developer Portal
    • YouTube: ServiceNow Essentials
    • Training/Now Learning
    • YouTube: User Interface

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    How to become a ServiceNow Developer - What is a Developer? Nov 24, 2021

    This is the first episode in a series to help you on your journey to becoming a ServiceNow Developer ServiceNow. Sr. Developer Advocate Brad Tilton joins me to explore the various resources and paths you may take. This episode explains what a developer is and serves as an overview for the rest in the series. Topics

    • 00:00 Welcome and introductions
    • 03:13 What is a ServiceNow Developer?
    • 07:09 Other parts of this series
    • 08:14 Outro

    Links

    • Developer Portal

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    A Conversation with Mark Scott Nov 10, 2021

    If you're still wondering if your career choice of ServiceNow can change your life – well wonder no more because my guest on this episode of Break Point has a great story to tell. Topics

    • 00:00 Welcome and introductions
    • 08:29 Sex, Drugs, and Rock & Roll
    • 13:48 How has ServiceNow changed your career?
    • 17:32 What does a typical day look like for you?
    • 20:23 What do you like best about your job?
    • 23:17 What do you want to do next?
    • 24:17 Never have I ever...
    • 28:45 Advice for new developers
    • 33:29 Contact info
    • 34:11 Closing (and don't skip the outtakes)

    Links

    • LinkedIn
    • Twitter

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    A Conversation with James Neale Oct 27, 2021

    James Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his career and life have been transformed in the past few years. Topics

    • 00:00 Welcome and introductions
    • 10:18 How did you get your start in ServiceNow?
    • 11:38 How has ServiceNow changed your career?
    • 12:40 How did ShareLogic come about?
    • 15:15 A little bit about Unifi
    • 17:13 The origin of Xplore
    • 20:40 James' most underutilized feature of Xplore
    • 23:24 What are you passionate about?
    • 24:32 Promo
    • 25:31 Never have I ever...
    • 34:11 Advice for new developers
    • 40:14 Contact info
    • 41:01 Outro (don't miss the bloopers)

    Links

    • Twitter
    • Download Xplore
    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Effective Presentations - Part 2 - Top 10 Mistakes with Julian Mills Oct 13, 2021

    We continue our series on effective presentations. We'll share our top 10 common mistakes people make while presenting and how you can avoid them to give you a better chance of people receiving your message. Topics

    • 00:00 Welcome and introductions
    • 03:17 Presenting in edit mode
    • 06:44 Doing demonstrations poorly
    • 11:25 Turning your back
    • 15:39 Lack of practice
    • 18:58 Reading the slides to the audience
    • 21:22 Lack of confidence and energy
    • 24:07 Turn off notifications
    • 27:23 Mistakes with virtual presentations
    • 29:24 Mistakes with hybrid (in-person and remote)
    • 33:28 Boring PowerPoints
    • 38:04 Starting and ending late
    • 40:55 Contact information
    • 41:23 Outro and outtakes

    Links

    • Certified Master Architect/Certified Technical Architect programs
    • Contact Julian Mills: julian.mills@servicenow.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Hacktoberfest with Brad Tilton and Earl Duque Sep 29, 2021

    ServiceNow may not be the first thing you think of when you hear the words "Open Source". Have a listen because my guests will tell you how you can share work and contribute to open source projects using your favorite platform. Topics

    • 00:00 Intro and welcome
    • 02:48 Hacktoberfest overview
    • 04:55 Things to work on
    • 12:08 Getting started
    • 16:55 Prior projects
    • 18:11 Your own new ideas
    • 19:39 Contact info
    • 20:14 Outro
    • 21:06 Outtakes

    Links

    • Git Repo: Code snippets
    • SNDevs Slack
    • Git Repo: Instance Scan Checks
    • Digital Ocrean Hacktoberfest page

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    A Conversation with Dhruv Gupta Sep 15, 2021

    There are many ways you can elevate your visibility and build your brand in the ServiceNow ecosystem. Creating, blogs, videos, meetups, podcasts, webinars, presenting at conferences… and my guest on this episode sets a great example. Topics

    • 00:00 Welcome and introduction
    • 03:30 How Dhruv got his start
    • 05:34 Favorite thing built on ServiceNow
    • 09:35 Typical day for Dhruv
    • 12:12 Th secret to Dhruv's superpower
    • 14:12 Dhruv's meetups, podcast, and more
    • 21:10 How ServiceNow changed Dhruv's career
    • 26:23 One thing Dhruv would like to see changed
    • 29:20 The highlight of Dhruv's career so far
    • 31:19 Words of advice to new developers
    • 38:00 Contact info
    • 38:20 Outro

    Links

    • LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Meet Earl Duque Sep 01, 2021

    We've got a new developer advocate on the team. Here's a chance to get to know him better.

    Topics

    • 00:00 Welcome and introductions
    • 15:39 Earl when he's not working
    • 17:56 Board games
    • 20:19 Being a developer advocate
    • 22:42 Mentorship
    • 27:40 Biggest influence
    • 28:42 Words of advice to new developers
    • 30:41 Outro

    Links

    • LinkedIn
    • Twitter
    • Email: earl.duque@servicenow.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    ATF with Daniel Draes Aug 18, 2021

    Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics

    • 00:00 Welcome and introductions
    • 08:11 ATF Overview
    • 08:57 What ATF can and cannot test
    • 12:13 Customer feedback
    • 13:20 The payoff of investing in ATF
    • 16:10 Skills needed to implement ATF
    • 18:28 Structuring your tests
    • 20:09 New features in Rome
    • 23:06 Best practices
    • 24:19 Roadmap
    • 25:46 The process to go from customer idea to product release
    • 27:01 Daniel's contact info
    • 27:25 Outro

    Links

    • LinkedIn
    • Email: daniel.draes@servicenow.com

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Automation and Integration in Rome with Jake Burman Aug 04, 2021

    Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics

    • 00:00 Welcome and introduction
    • 03:54 Flow Designer
    • 10:00 IntegrationHub
    • 13:00 Introspection
    • 16:01 OpenAPI Support
    • 18:57 Single platform
    • 21:44 New in Rome
    • 24:11 Process Automation Designer
    • 27:18 A couple last things
    • 29:39 On the roadmap
    • 37:31 Takeaways
    • 39:11 Contact info
    • 39:51 Outro

    Links

    • LinkedIn
    • Email: jake.burman@servicenow.com
    • All ServiceNow Podcasts

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    What's hot in Rome with Adam Stout Jul 22, 2021

    The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics

    • 00:00 Welcome and introductions
    • 04:16 Adam’s Favorite Rome feature
    • 06:07 Flow Designer
    • 07:45 ATF
    • 09:23 Source Control
    • 10:55 CLI
    • 15:15 UI Builder
    • 20:00 Process Automation Designer and Playbooks
    • 23:14 Enablement
    • 25:09 IntegrationHub
    • 30:22 Adaptive authentication and security
    • 34:26 The one thing
    • 38:12 Contact info
    • 38:35 Outro

    Links

    • Break Point: Command Line Interface with Chiarng Lin
    • Adam on ServiceNow community
    • More ServiceNow Podcasts
    • @adamstoutnow

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Starting a citizen developer program with Rajeev Sethi Jul 07, 2021

    Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers.

    Topics

    • 00:00 Welcome and introductions
    • 07:49 Why start a citizen developer program
    • 12:54 Avoiding shadow IT
    • 14:33 One development platform
    • 15:55 Low-code capabilities are for everyone
    • 16:41 A look at ServiceNow's citizen dev program
    • 18:34 Some example apps and opportunities
    • 21:18 Tips for working together
    • 22:48 What have we learned
    • 28:14 How a customer would launch a citizen dev program
    • 31:52 Consider licensing
    • 32:27 Where to find out more
    • 33:00 Get in touch
    • 34:00 Outro

    Links

    • Now Learning: ServiceNow Citizen Developer Advanced Skills
    • Developer Portal: ServiceNow Application Developer Learning Plan
    • Now Learning: Getting started with ServiceNow Citizen Developer Training
    • Developer Portal Home Page
    • LinkedIn
    • Community Blog: Democratizing development with Citizen Developer training

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Effective Presentations - Part 1 - Preparation with Julian Mills Jun 23, 2021

    Regardless of your technical expertise, sooner or later you're going to be asked to do a presentation - and preparation is the key to success. Before you reach for PowerPoint, there are a few things you need to know. Topics

    • 00:00 Welcome and introduction
    • 10:39 Preparation is key
    • 13:24 Key considerations
    • 14:34 Know your audience
    • 17:52 Know your outcome or purpose
    • 20:12 Time management
    • 22:39 How much practice
    • 24:22 Longer presentations and flexibility
    • 27:55 Time management planning
    • 28:55 Planning for the venue - virtual
    • 33:54 In-person venues
    • 37:00 Technology prep
    • 40:15 Presentations are integrations
    • 42:43 Contact info and sign off

    Links

    • Integration Series
    • Email: julian.mills@servicenow.com
    • CMA Program

    Lists mentioned

    • What might they already know about the topic?
    • Virtual venues:
    • The venue set up: theater, classroom, horseshoe, round tables, conference tables
    • What is their typical role?
    • Audience interaction: chatting and muting?
    • Have a technology plan
    • How experienced are they?
    • Bandwidth for you and the viewer
    • Who is your audience?
    • Rehearse! Rehearse! Rehearse!
    • Keep it short and remember to take breaks
    • What language do they understand?
    • Audience connections? Mobile?
    • Tailor the room to be most effective
    • How senior are they?
    • Deck only or demo? Videos?
    • What is the purpose of the presentation?
    • Know your technology before presenting
    • What motivates them?
    • Watch the clock!
    • In person presentations

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    GlideQuery with Peter Bell Jun 09, 2021

    Move over GlideRecord, there's a new API in town that's taking the ServiceNow developer community by storm. Join Peter Bell as he talks about all things GlideQuery and find out why all the cool kids are adopting it. Topics

    • 00:00 Welcome and introductions
    • 06:31 The genesis of GlideQuery
    • 09:59 Failing is a first class feature
    • 14:05 Product status
    • 16:12 What about rebuilding it in Java?
    • 20:05 Advantages of GlideQuery
    • 23:49 Deep dive into GlideQuery objects
    • 30:53 Performance
    • 35:46 Advice to getting started with GlideQuery
    • 38:46 Roadmap
    • 42:47 Contact information
    • 43:46 Outro

    Links

    • SN Devs
    • Email

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    Building Trust with Shellie Grieve May 26, 2021

    Our ServiceNow CEO, Bill McDermott, has a key principle that states "Trust is the ultimate human currency". But as a developer, how do you establish and build that trust – especially if you're new? I've got someone here who can help. Topics

    • 00:00 Welcome and Introduction
    • 03:20 Trust is the ultimate human currency
    • 05:19 The experienced developer
    • 10:05 Virtual vs. in-person
    • 12:44 The new developer
    • 16:19 Common mistakes
    • 19:21 When you lose trust in someone else
    • 22:19 Rehearsal
    • 26:02 Takeaways/Contact info
    • 26:53 Outro

    Links

    • Email shellie.grieve@servicenow.com
    • Shellie on LinkedIn

    Check out the other ServiceNow podcasts.

    See omnystudio.com/listener for privacy information.

    A conversation with Sarah Toulson May 12, 2021

    Sarah Toulson is a ServiceNow Developer at Glidefast, mother of two, and has made the transition from a non-IT career. Join me for an interesting discussion with Sarah on this episode of Break Point. Topics

    • 00:00 Welcome and introduction
    • 03:35 Challenges of transitioning from a non-IT career
    • 05:44 Where Sarah sees herself in the future
    • 09:05 Example challenges of goverments
    • 11:56 Design is not an after thought
    • 16:37 User centric design
    • 22:53 Sarah's sons
    • 25:30 Selfie at DragonCon
    • 28:15 One thing Sarah would change in the platform
    • 31:48 Words of advice for someone getting started
    • 32:43 Contact info
    • 33:08 Outro

    Links

    • LinkedIn

    See omnystudio.com/listener for privacy information.

    Talking to Executives with Dan Bolena Apr 21, 2021

    Developers need more than technical skills to have a successful career. Dan Bolena joins me for a discussion to undertand the best way to communicate with executives. Join us for some fun examples and important tips you won't want to miss! Topics

    • 00:00 Introductions
    • 05:15 Topic overview
    • 06:09 The first thing to know
    • 09:28 Using visuals on slides
    • 10:34 Bad example of a verbal status update
    • 12:46 The problem-solution-value model
    • 14:42 Better example of a verbal status update
    • 15:57 Breakdown of the status example
    • 17:01 The triangle
    • 21:55 Relating this to written communications
    • 24:43 An example email
    • 28:12 Breakdown of the email
    • 30:25 Summary
    • 31:47 A challenge
    • 32:55 Contact info
    • 33:57 Closing

    Links

    • Career Tools podcast
    • LinkedIn

    See omnystudio.com/listener for privacy information.

    CreatorCon 2021 with Jason McKee Apr 14, 2021

    Jason McKee, Director of Developer Evangelism joins me again to talk about all things CreatorCon 2021. We'll look at what's new, what's interactive, what's recorded, some fun sessions, and things you just don't want to miss. Have a listen! Topics

    • 00:00 Welcome and introduction
    • 03:02 What is CreatorCon
    • 03:39 Some fun projects
    • 05:08 The schedule of events
    • 07:11 Live sessions
    • 07:58 This year's highlights
    • 11:24 Evolution of ServiceNow Development Panel
    • 13:54 Breakout sessions
    • 14:46 More interactive sessions
    • 16:11 Fun sessions
    • 19:02 New features of the registration site
    • 20:59 What is Jason looking forward to?
    • 21:57 How to get in touch with Jason
    • 22:15 Outro

    Links

    • Jason on LinkedIn

    See omnystudio.com/listener for privacy information.

    A conversation with Ashley Snyder Mar 31, 2021

    2021 Developer MVP Ashley Snyder joins Chuck to talk about how ServiceNow found her, what it has meant to her career, her favorite feature, and a few laughs along the way. Have a listen. Topics

    • 00:00 Introductions
    • 05:01 ServiceNow found Ashley
    • 06:00 Where Ashley finds help
    • 06:52 How ServiceNow impacted Ashley's career
    • 07:43 Becoming a specialist
    • 09:40 Ashley's Favorite feature
    • 12:24 Ashley's super hero story
    • 14:50 Funnest thing ever built
    • 16:28 First Knowledge
    • 19:22 Looking forward to CreatorCon 21
    • 22:07 One thing to change
    • 23:36 Ashley's dream job
    • 24:24 Contact Ashley
    • 24:49 Outro

    Links

    • Ashley's Blog
    • LinkedIn

    See omnystudio.com/listener for privacy information.

    App Engine Studio with Chris Haas Mar 17, 2021

    Chris Haas joins Break Point to discuss App Engine Studio, the all-new low-code way to build apps fast! Topics

    • 00:00 Welcome/Introductions
    • 04:28 Why did ServiceNow build AES?
    • 08:20 Discovering the power of the platform
    • 12:14 Licensing & release schedule
    • 17:54 Templates
    • 22:00 Creatures of habit
    • 25:51 Where we are and where we're going
    • 35:36 More info
    • 37:30 Contact info
    • 37:47 Outro

    Links

    • Docs: App Engine Studio (Quebec)
    • Mail
    • LinkedIn

    See omnystudio.com/listener for privacy information.

    Command Line Interface with Chiarng Lin Mar 03, 2021

    Command line interface with Chiarng Lin

    Chuck sits down with Principal Product Manager Chiarng Lin to talk about the Command Line Interface. The discussion covers what it is, who it's for, design considerations, and what we're looking forward to - and more. Join us for a lot of great information exchange an a few laughs.

    00:00 Introduction
    04:40 Fred Luddy
    06:39 Command line interface overview
    08:09 Features
    12:29 The origins of the CLI
    13:32 Free or paid?
    14:53 Profiles
    15:58 Design considerations
    22:36 Early adopters/use cases
    24:50 Endpoints & creativity
    28:06 Fun question
    32:09 Chiarng's feelings of ServiceNow
    34:12 Final words on the CLI
    34:59 Contact info
    35:49 Outro

    Links

    • Developer Portal
    • Email: chiarng.lin@servicenow.com
    • LinkedIn
    • Docs

    See omnystudio.com/listener for privacy information.

    Setting up data for success with Heath Ramsey Feb 17, 2021

    Heath Ramsey, Sr. Director of Product Management talks about what developers should know about setting up data to be successful with ServiceNow intelligence products, many of the intelligence products in the platform, what's free and what's paid for, the skills you'll need, and more. Topics

    • 00:00 Welcome/Introductions
    • 04:46 Heath's discoverys for maximum PA value
    • 08:28 Structured data and unstructured data
    • 09:54 Example of unstructured data (NLU)
    • 11:38 AI Search
    • 14:45 Flow Designer and machine learning
    • 17:58 Adding value as a developer
    • 20:45 The philosophy of ServiceNow and AI
    • 23:24 Dynamic translation and better experiences
    • 28:05 Regression framework
    • 31:09 Developer skills required
    • 33:30 Free and paid-for capabilities
    • 35:38 Closing takeaways
    • 37:28 Contact information
    • 38:09 Outro

    Links

    • Developer Portal
    • heath.ramsey@servicenow.com
    • NowLearning
    • Docs

    See omnystudio.com/listener for privacy information.

    Quebec Platform Features Feb 03, 2021

    ServiceNow Developer Advocate Andrew Barnes joins me to talk about his favorite Quebec developer features. Quebec is the latest release with a lot of goodness you won't want to miss. Topics

    • Application customization
    • Record Producer action
    • Script tracer
    • Command Line Interface
    • Ending
    • Flow Designer
    • Introduction
    • Flow Designer content filtering (Paris)
    • UI Builder
    • DevOps & CI/CD

    Links

    • Email
    • Developer Portal
    • Product documentation
    • Twitter
    • Community
    • LinkedIn

    See omnystudio.com/listener for privacy information.

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