Ask a House Cleaner

Latest Episodes:

Constructive Criticism How to Handle Client Complaints Jun 06, 2018

Show notes

Constructive Criticism is a skill you'll need if you have a house cleaning staff. The feedback you get from customers may offend you. But you get to reposition words into constructive criticism for your team.

Angela Brown, The House Cleaning Guru says good communication is a big part of maid service training. Constructive criticism is confrontation made pleasant.

This cleaning channel sponsors are: Savvy Cleaner (House Cleaning Training.) Savvy Perks (Benefits for small business owners and their employees.) HouseCleaning360 (a referral database that connects homeowners with home service providers.) And My Cleaning Connection. (A resource hub where you can learn all about power talking, and ways to influence your team.

*** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/constructive-criticism/

*** MORE VIDEOS LIKE THIS *** Communication Skills - A Must Have for House Cleaners - https://youtu.be/UsbUcCB6zYw Texting vs. Calling - https://youtu.be/rTvOYIii28A Why I Fired My Maid - https://youtu.be/XPz4d24xLk4 Should I Stay or Should I Go? House Cleaner Confusion - https://youtu.be/Op3QCHB9PeA Stack the Deck - Set Yourself Up to Win - https://youtu.be/Y14sTyn0HeE Nagging Boss - Cleaning Client Nit-Picks and Complains - https://youtu.be/nYAwNHfaWW0

*** RESOURCES FROM THIS EPISODE *** Power Talking by George R. Walther - https://amzn.to/2suCvV0 2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results - https://amzn.to/2LXBLQ8 Principles: Life and Work - https://amzn.to/2LWHuWt Why Talk is Cheap: Employee Engagement and the Bottom Line - https://amzn.to/2JspPaQ Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People - https://amzn.to/2Lj1TUu The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever - https://amzn.to/2JtGydL We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

*** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v

*** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com

*** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips

*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z

*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/

*** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner

*** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.

*** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU!

*** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com

*** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com

SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com

Questions to Ask on a Walkthrough (House Cleaning Job Estimate) Jun 05, 2018

Show notes

What are the questions to ask on a walkthrough or house cleaning job estimate? The questions to ask on a walkthrough help you determine how long the job will take and how much to charge the customer.

Angela Brown, The House Cleaning Guru has 63 questions to ask on a walkthrough. And she covers a few of them here on this cleaning channel. She also gives cleaning advice and things to look for when giving a job quote.

Today's Ask a House Cleaner sponsors are Savvy Cleaner (House cleaning training and certification.) My Cleaning Connection (pro cleaning tips, cleaning videos and house cleaning FAQ.) HouseCleaning360 (List your business, find some clients.) And Savvy Perks (Employee pricing for small business owners at thousands of companies.)

*** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/questions-to-ask-on-a-walkthrough/

*** MORE VIDEOS LIKE THIS *** You Charge Too Much for House Cleaning - https://youtu.be/VdtiH3-5Tas Price Increase - https://youtu.be/9Hrh82EiK6M Price Shopping for House Cleaning Service – https://youtu.be/E12tOy2eBbo Tips for House Cleaners and Maids - https://youtu.be/9VoItCdid9k Introductory Discounts for House Cleaning – Yes or No? https://youtu.be/Tp7d6sJexvA

*** RESOURCES FROM THIS EPISODE *** Service Autopilot – https://www.serviceautopilot.com/cleaning-business-scheduling-software ZenMaid Scheduling Software – www.Zenmaid.com Markate – Customer Management Software – https://www.markate.com Launch27 - https://www.launch27.com/#_l_2y Jobber – https://getjobber.com How to Price Your Cleaning Services - http://amzn.to/2FSGQd2 Cleaning Business: 7 Steps to earning $50,000+ a Year from a Residential Cleaning Business - http://amzn.to/2GP4V1Z We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.