All About Data

Latest Episodes:

Providing personalized care for veterans at the VA Aug 20, 2025

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The Department of Veterans Affairs is finding new ways to provide a better customer experience for the millions of veterans it serves — whether online, over the phone, or in person. Deputy Chief Veterans Experience Officer Barbara Morton goes in depth on all things CX at the VA.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How CPB meets its CX and national security missions Jul 09, 2025

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Customs and Border Protection (CBP) stands at the intersection of national security and customer experience, balancing its law enforcement mission with a commitment to serve travelers and trade partners efficiently. James McCament, CBP’s chief digital transformation officer, says the agency doesn’t see those priorities as being in conflict. Instead, they reinforce each other.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

An exit interview with Kshemendra Paul Jun 18, 2025

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We hear from Kshemendra Paul, the former assistant IG for cyber assessments and data analytics at the Energy Department and former chief data officer at the Department of Veterans Affairs

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Making CX ‘frictionless’ and personalized across government May 28, 2025

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Better service delivery in government means listening to customers, and incorporating that feedback into new features.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How emerging tech is driving CX improvements in government May 14, 2025

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Better service delivery in government means listening to customers, and incorporating that feedback into new features.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

GSA seeks better data on federal building utlization Apr 30, 2025

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Trump administration officials are setting a higher minimum occupancy standard for federal buildings, as part of a governmentwide push to bring employees back to the office full time.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

GSA pilots AI tools Apr 16, 2025

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Acting GSA Administrator Stephen Ehikian and GSA's Chief AI Officer Zach Whitman talk about opportunities for using AI tools at a recent town hall meeting.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

GAO builds up its AI capabilities Mar 18, 2025

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The Government Accountability Office is on a mission to “democratize” data, ensuring it is leveraged as a strategic asset, while maintaining the protections. GAO’s Chief Data Officer Lindsey Saul shared these insights during Federal News Network’s AI and Data Exchange.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

GAO leans into AI as research tool Mar 04, 2025

Show notes

The Government Accountability Office is adopting artificial intelligence and other emerging technology tools to increase its oversight capabilities for the audits and evaluations it conducts of federal programs. GAO’s Chief Data Officer Lindsey Saul says AI tools are helping the agency keep up with the growing volume of audit work requested by Congress.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI for mission success Feb 19, 2025

Show notes

Artificial Intelligence has the power to transform how federal agencies achieve their missions with greater speed, accuracy, and efficiency. You'll hear from:

-Allen Hill, Chief Information Officer, Federal Communications Commission

-Col Travis Hartman, Chief Technology Officer, Army Forces Command, U.S. Army

-James Palumbo, Deputy Command Information Officer, Naval Facilities Engineering Systems Command

-Greg Volynsky, Cofounder & CEO, Paradome

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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