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    Arts

    A Well-Designed Business® | Interior Design Business Podcast

    In today’s world being a talented interior designer isn’t enough to ensure that you have a profitable and successful business. Design school curricula doesn’t always equip you with the business skills to have your interior design business be everything you imagined it would be! A Well-Designed Business® is here to fill in the gaps and give you real live business skills from some of the top interior designers. Your host, LuAnn Nigara shares her 40 years of success in the interior design industry, and she finds the most successful guests to share their interior design business best practices. This podcast is sponsored by Kravet Inc and Mydoma Studio.

    Advertise

    Copyright: © 2016

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    1238: MBA: 4 Ways to Find Interior Design Clients Now and for the Future Oct 23, 2026
    Show notes

    Today With LuAnn Nigara:

    Is your interior design business slower than you’d like right now? This episode covers 4 proven ways to find clients and a 30-day plan so you can start this month.

    On Tuesday’s What Would Lu Do, we talked about choosing the marketing that fits who you are. Today is the how. I walk you through 4 strategies. Each one comes with a designer who has done it and has the results to show for it. Listen like a CEO who’s shopping, and choose the 1 or 2 that fit you.

    In this episode, you’ll learn:

    • How Fred Berns (AWDB 226) uses a simple September letter to bring past clients back and position you as their one-stop shop

    • How Vita Vygovska (WTFP 143) built relationships with 27 firms, and why 10 to 20 targets can give you 3 to 5 real referral partners in 2 to 3 years

    • How Carolyn Flannery (AWDB 453) turned school auction donations into ideal clients and the friends who follow them

    • How Jessica Matteson (AWDB 683) used $35 postcards and phone calls to win projects, and how 6 of her 8 projects traced back to that outreach

    • How I found designers for Window Works in the Yellow Pages in 1984, and how 1 showhouse turned 2 relationships into 5

    • A 30-day plan that works like a gym habit: 30 minutes, 3 days a week

    The years are going to go by whether you do this or you don’t. Choose your 1 or 2 and start this month.

    Pair it with Tuesday’s episode: What Would Lu Do: Good Marketing Advice Can Still Be Wrong for You


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠⁠⁠Boardroom for Creatives⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠

    Other Shows Mentioned⁠


    Episode 226: Power Talk Friday: Fred Berns – 5 Keys to a Fabulous Fall

    Episode 143: Vita Vygovska: Market to Interior Designers by Building Relationships

    Episode 453: Carolyn Flannery: Impact Your Pipeline With This One Strategy

    Episode 683: Jessica Matteson: The Client Experience Is #1 in Design


    1237: What Would Lu Do?: Good Marketing Advice Can Still Be Wrong for You Oct 20, 2026
    Show notes

    Today With LuAnn Nigara:

    Video works. Instagram works. Plenty of designers are building 6- and 7-figure businesses on it. So why do so many interior designers keep promising themselves they’ll start, and never do?

    In this What Would Lu Do episode of A Well-Designed Business, LuAnn Nigara shares a recent conversation with a designer who had been saying “I should do video” for 8 years, and the 2-word answer that surprised her: “Why bother?”

    LuAnn explains why the most expensive place in your marketing is the middle, where you spend the time, the energy, and the guilt and collect none of the results. She shares her own decision to skip video for 10 years, knowing exactly what she was leaving on the table, and the charity ball she passed on at 30 even though her clients’ names filled the program.


    In this episode, you’ll learn:

    • Why good marketing advice can be right for other designers and still wrong for you

    • The 2 questions that tell you where to put your marketing time, money, and energy

    • How to tell the discomfort that comes with the job from a preference about a channel

    • What the big law firms teach about finding your business development style

    • Exactly what to do this week to decide what stays in your marketing and what goes

    Pair this episode with Friday’s MBA episode, 4 Ways to Find Interior Design Clients Now and for the Future, for proven ways to find new clients that fit the way you work.

    Listen now, and choose your marketing on purpose.


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠⁠⁠⁠⁠Boardroom for Creatives⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠⁠


    1236: Audrey Faust: You’re Good at Making Money. But Are You Managing It? Oct 16, 2026
    Show notes

    Today with Audrey Faust:

    You can be very good at making money and still avoid looking at what happens to it once it comes into your business.

    That’s the tension at the center of LuAnn’s conversation with returning guest Audrey Faust, MBA, The Manifesting CFO. Audrey works with multi-six and seven-figure women business owners who may be generating significant revenue while still struggling to understand their profitability, pay themselves appropriately, or feel confident making financial decisions.

    And sometimes, the problem isn’t simply knowing which report to pull.

    Audrey explains how our beliefs and experiences around money can influence the way we price, spend, save, grow, and even how willing we are to look at our own financial information. She shares the story of one interior designer who had been in business for 20 years and was approaching seven figures in revenue, yet was barely making a profit and barely paying herself. Her belief? She should know this by now.

    But how would she know if no one ever taught her?

    LuAnn and Audrey explore the connection between money mindset and financial management, why more sales may not solve a profitability problem, and what changes when you stop avoiding your numbers and start using them to make informed business decisions.

    They also discuss Audrey’s Manifest, Manage and Multiply Money approach, why an underlying money story can feel like having one foot on the gas and one foot on the brake, and why understanding your numbers is not about judgment. It is about having the information you need to lead your company.

    Because running a profitable business is a skill set. And like every other skill you’ve developed as a designer or window treatment professional, it can be learned.

    What you’ll hear in this episode:

    • Why strong revenue does not necessarily mean you have a profitable business

    • The difference between earning money for the work you perform and being rewarded for owning the company

    • How money beliefs can influence pricing, growth and financial decisions

    • Why avoiding your financial reports does not change what is happening in the business

    • How understanding your numbers can help you make better decisions about pricing, clients, hiring and growth

    • Audrey’s free monthly Where Is All My Money Going? event for business owners ready to become more comfortable with their P&L

    More about Audrey Faust

    Audrey Faust, MBA is The Manifesting CFO, a CFO strategist who works with financially phobic women business owners at the multi six and seven figure level. Her clients consistently grow their profit between 20-100%, but the transformation they talk about most is finally feeling safe enough to look at their numbers and having the confidence and clarity to lead like the CEO of their business. She is a 2x Amazon bestselling author and host of the Manifest, Manage and Multiply Money podcast.


    Connect with Audrey Faust

    Facebook

    Instagram

    LinkedIn

    Podcast: Apple Spotify

    THE CEO MONEY REWIRE

    YOU ARE SAFE WITH YOUR NUMBERS


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠⁠⁠⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠Boardroom for Creatives⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠⁠⁠


    1235: BEST OF: Sponsored Show: Dezign Assist: The Smartest Way to Buy Back Time in Your Interior Design Firm Oct 13, 2026
    Show notes

    Today with Reed Humphrey of Dezign Assist

    Is your team maxed out, or are you stuck doing $10-an-hour tasks when you should be focused on leading your business?

    In today’s sponsored episode, I’m talking with Reed Humphrey, CEO of Alder & Tweed Interior Design and founder of Dezign Assist, a remote staffing company built specifically for interior designers.

    Reed created Dezign Assist after solving a bottleneck in his own firm. When his team couldn’t keep up with project demands, he built a scalable system using experienced remote designers. The result? More capacity, less burnout, and happier clients.

    If you’re a larger firm looking to support your in-house team or a solo designer ready to stop doing it all yourself, this episode will challenge how you think about delegation and show you how to buy back your time without sacrificing quality.


    Connect with Reed Humphrey

    Website

    Instagram

    Book A Discovery Call!


    ⁠What’s new with LuAnn Nigara:

    ⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠

    ⁠⁠Boardroom for Creatives⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠here⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠

    Audiobook: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠

    Book 2: ⁠A Well-Designed Business – The Power Talk Friday Experts⁠

    Book 3:⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠


    Connect with LuAnn Nigara

    LuAnn’s ⁠Website⁠

    LuAnn’s ⁠Blog⁠

    ⁠Power Talk Friday⁠

    Like Us: ⁠Facebook⁠ | Tweet Us: ⁠Twitter⁠ | Follow Us: ⁠Instagram⁠ | Listen Here: ⁠Podcast⁠


    Other Resources Mentioned:

    This podcast supports the Savvy Giving Design Coalition. Learn more about it here!

    AWDB #717 Susan Wintersteen: Interior design firm standards in a nonprofit passion project

    AWDB #164: Susan Wintersteen- Savvy Giving by Design


    Other Shows Mentioned:

    AWDB #194 Reed Humphrey Alder and Tweed


    1234: Melanie Zaelich: Your SEO Is Working. But Is Search Changing? Oct 09, 2026
    Show notes

    Today with Melanie Zaelich:

    You invested in your website. You took SEO seriously. You may even have professionals managing your SEO and Google PPC, and people regularly tell you, “I found you online.”

    That’s good. Keep doing it.

    But the way potential clients search is changing, and strong SEO is no longer the whole conversation.

    In this episode of A Well-Designed Business®, LuAnn Nigara sits down with interior designer, branding strategist, and SEO educator Melanie Zaelich to unpack SEO, AEO, GEO, and what AI-driven search means for interior designers and other established business owners.

    Melanie explains why SEO remains the essential foundation, while Answer Engine Optimization and Generative Engine Optimization add new considerations for how your website communicates your expertise. It is no longer enough to think only about whether Google can find your website and understand what services you offer. As consumers increasingly use AI to ask questions, solve problems, and find businesses, your online content also needs to answer the questions they are asking and demonstrate what your company genuinely knows.

    Melanie and LuAnn discuss how customer search behavior is changing, why asking ChatGPT about your own company is not the same as testing whether a potential client can discover you, and how years of experience, proprietary processes, frequently asked questions, and professional judgment can become valuable online content.

    They also explore the connection between AI search and intellectual property, including why businesses should clearly identify and establish the processes, systems, and expertise they want to be known for.

    The baseline for being found online is evolving.

    If you were the business owner who understood early that having a website wasn't enough, and later understood that investing in SEO mattered, this episode asks an important question: Are you still paying attention to what comes next?


    More About Melanie Zaelich: Melanie Zaelich is an award-winning interior designer, branding strategist, and SEO educator with more than 30 years of experience in advertising, branding, and marketing. From big agencies to her own interior design business. She is the founder of Happy Place Interiors, The Designer’s Blueprint, and Modern Search Studio, and creator of the Modern Search Factors™ Framework. After using SEO to grow her own interior design business, Melanie began teaching creative entrepreneurs how to become more visible, credible, and relevant online. Today, she is especially passionate about the rapidly changing world of AI and helping business owners understand how tools like ChatGPT are interpreting, recommending, and talking about their brands. In addition to continuing to scale her interior design firm, she is also focused on teaching AI visibility, SEO, digital reputation, and helping business owners proactively protect their brand, messaging, and intellectual property as search moves into the AI era.


    Connect with Melanie Zaelich:

    Happy Place Interiors Website

    The Designer's Blueprint Website

    Modern Search Studio Website


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠

    ⁠⁠Boardroom for Creatives⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠


    Other Shows Mentioned: Episode 1039Melanie Zaelich: Consultation-Only Interior Design: How to Set Boundaries and Avoid Scope Creep


    1233: Chana-Rivka Thierman & Faigy Chaskelson: How to Make Industry Events Worth Your Time Oct 06, 2026
    Show notes

    Today with Chana-Rivka Thierman & Faigy Chaskelson:

    Are you attending industry events by wandering the expo floor, visiting the same vendors you already know, collecting business cards, and hoping something valuable comes from the day? There’s a more intentional way to do it.

    Today, I’m joined by commercial interior designer Faigy Chaskelson and architect Chana-Rivka Thierman to talk about how they use industry events to build relationships, discover resources, meet peers, and connect with professionals outside their immediate circles. And Faigy truly practices what she preaches. Years ago, she drove more than an hour each way to attend a Window Works Lunch and Learn because she wanted to meet me. That introduction grew into a relationship, and ultimately Faigy was the person who suggested I speak at the Design X Architecture Summit, DXAS. That relationship is also part of the reason the three of us are having this conversation today.

    We talk about going into an event with a plan, being selective about whom you want to meet, approaching conversations with genuine curiosity, and following up afterward so a promising introduction has the opportunity to become a real relationship. We also talk about why your relationships with other designers, architects, vendors, builders, and industry professionals can become an important resource for your business.

    And, of course, we talk about DXAS, happening December 1st at American Dream in East Rutherford, New Jersey. I attended last year, I’ll be speaking this year, and I genuinely enjoyed the environment they created for learning, sourcing, and actually spending time with people.

    If you’re investing a day away from your business to attend a conference, market, or trade show, this conversation will help you make that day count.

    The first 100 A Well-Designed Business listeners can attend DXAS for $24.99 with code LUANN26.


    More about Chana-Rivka Thierman & Faigy Chaskelson

    CHANA-RIVKA THIERMAN

    Founder & CEO, THIERMAN Design & Consulting

    Chana-Rivka Thierman is a French-registered architect and founder of THIERMAN Design & Consulting, an interior design studio based in the USA. She has international experience across France, Russia, and the United States, with a career spanning architecture, design, workplace strategy, BIM, and construction.

    In France, she worked within Bouygues, one of the country’s largest construction groups, including on the construction of the Paris Courthouse designed by Renzo Piano Building Workshop. Working within a large-scale construction environment shaped her understanding of how design connects to execution, coordination, decision-making, and the broader business of building.

    Today, she brings that cross-disciplinary perspective to her own design practice and to her involvement in helping shape the programming for DXAS 2026, bringing together perspectives across design, architecture, development, construction, technology, and industry.

    —-

    Faigy Chaskelson is an entrepreneur, commercial interior designer, and co-founder of The Artify Group, where she leads business development and builds strategic relationships across the design and architecture community.

    She is also the founder and CEO of Styles Design Interiors, a commercial interior design and procurement firm serving senior living, healthcare, multifamily, and public-sector projects.

    With experience on both the design and business-development sides of the industry, Faigy has built her career around connecting people, resources, and opportunities. She believes some of the strongest business growth happens when professionals stop simply networking and start intentionally building relationships that create value for everyone at the table.


    Connect with Chana-Rivka Thierman & Faigy Chaskelson:

    DXAS 2026 - Register here!

    Chana’s Website

    Faigy’s Website

    Chana’s Instagram

    Faigy’s Intagram

    Chana’s LinkedIn

    Faigy’s LinkedIn


    Aha Moments with Chana-Rivka Thierman & Faigy Chaskelson:

    "I can guarantee that seventy-five percent of the people feel the way you feel. Even if you're in the room with people that you know in the industry, most of the people are afraid... you just have to go over and say hi." -Faigy

    "Imagine you're at the event and you're standing by yourself and someone walks up and says, Hi, I'm Luann. Are you a designer too? Do you think any person is gonna be like, How dare you walk up to me at a networking event and say hello to me?" -LuAnn

    "You need to be smart also because you won't be able to meet everyone. So you really also need to be selective at the beginning and then things can happen." -Chana

    "You should come with a plan. Who do you want to meet? How many of those type of people you want to meet? Because you know there's architects... vendors, if you need a specific source, most likely there's going to be a person in that room for you." -Faigy


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠⁠⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠Boardroom for Creatives⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠⁠

    Other Shows Mentioned⁠

    Episode 1097: NEW SHOW: Margalit Lankry: Designers with Intention. A Community with a Collaborative, Abundance Mindset


    1232: What Would Lu Do: AI Gave You the Right Answer, but You Asked the Wrong Question Oct 02, 2026
    Show notes

    Today With LuAnn Nigara:

    AI can hallucinate. It can give you information that is flat-out wrong. But what happens when AI gives you a really good answer?

    In this What Would Lu Do episode, LuAnn Nigara explores a more subtle risk of using AI in your interior design business: getting an accurate, intelligent, well-researched answer to a question that wasn't the right question to begin with.

    Through examples from her own work with AI, including a lesson involving designer Megan Moulton, a real Chairman of the Board client evaluating a significant marketing investment, and an AI-generated answer about interior design profitability, LuAnn shows where experience and business judgment still matter.

    You'll hear why more information isn't the same as more experience, how AI can move from observation to diagnosis without enough evidence, and why a mathematically attractive ROI doesn't necessarily make an investment a smart business decision.

    LuAnn also explains what to do when you don't yet have the experience to recognize what you're missing, including when it makes sense to borrow the expertise of someone who does.

    AI can research, organize, compare, analyze, and help you move faster. But somebody still has to sit in the CEO chair.

    That somebody is you.


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠⁠

    ⁠⁠⁠⁠Boardroom for Creatives⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠

    Other Shows Mentioned Episode 455: Megan Molten: Another Side Hustle Success Story

    Episode 677: Megan Molten: To Succeed, Focus on Your Why Episode 1230: What Would Lu Do?: Are You Disqualifying Leads Too Soon?


    1231: CEO Conversations with Kate O'Hara: Closing the Client Experience Gap Sep 29, 2026
    Show notes

    Today with Kate O’Hara:

    Today with Kate O'Hara, we're digging into something every designer feels but doesn't always name: the client experience gap. Kate spent years running a luxury design firm, which means she's had a front-row seat to what actually keeps high-end clients coming back, and what quietly sends them somewhere else next time. In this conversation, we’re talking about the space between the experience you think you're delivering and the one your client is actually having.

    We’re discussing how expectations get set (or don't), what happens when you assume you know what a client means instead of asking, and why the most generous thing you do in month one can become the very thing that costs you a client down the road. Kate also shares a couple of real stories from her own firm, including one dream project that didn't end the way anyone hoped. If you've ever wondered why gorgeous design doesn't always translate into repeat business and referrals, this episode is going to give you a lot to think about.


    LuAnn and Kate's Aha Moments:

    "As great as your design is, as award-winning and nationally published as it might be, what actually runs your business is the experience that you deliver." — Kate O'Hara


    "Anything that you do early for your client is, to the client, that's normal. That is now your services. And the second you tell them that wasn't part of our services, you're not granting them anything special, you're taking something away." — Kate O'Hara


    "It's what we say, whether it's in personal relationships or business relationships — we teach people how to treat us. We teach them by the things we say and we do, and the things we allow and the things we don't allow, how they're gonna treat us." — LuAnn Nigara


    More About Kate O’Hara:

    Kate O'Hara is the founder of Lake House Group, an advisory practice that helps founder-led and second-generation businesses navigate growth, operational blind spots, and transitions. She previously served as the second-generation CEO and Creative Director of O'Hara Interiors before intentionally closing the prominent design firm to focus on advisory work and co-owning the Design Influencers Conference. [⁠1⁠,⁠ 2⁠,⁠ 3⁠]


    Connect with Kate O’Hara:

    ⁠O'Hara Interiors Website⁠

    ⁠O'Hara Interiors Instagram⁠

    ⁠Lake House Group Website ⁠

    ⁠Design Influencers Conference Website⁠

    ⁠Design Influencers Instagram⁠

    ⁠Fay + Belle Website⁠

    ⁠Fay + Belle Instagram⁠


    What’s new with LuAnn Nigara:

    ⁠⁠Boardroom for Creatives⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠here⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠

    Audiobook: ⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠

    Book 2: ⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠

    Book 3:⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠Website⁠⁠

    LuAnn’s ⁠⁠Blog⁠⁠

    ⁠⁠Power Talk Friday⁠⁠

    Like Us: ⁠⁠Facebook⁠⁠ | Tweet Us: ⁠⁠Twitter⁠⁠ | Follow Us: ⁠⁠Instagram⁠⁠ | Listen Here: ⁠⁠Podcast⁠⁠


    Other Shows Mentioned:

    ⁠Episode 1030⁠⁠: Ceo Conversations with Kate O’Hara: Insights and Strategies on Successful Scaling


    ⁠⁠Episode 1042⁠⁠: Ceo Conversations with Kate O’Hara: End-of-Year Business Strategies for Designers: Pipeline, Productivity, and Press


    ⁠⁠Episode 1148: ⁠⁠Ceo Conversations with Kate O’Hara: A Framework for Understanding Luxury Interior Design Clients


    ⁠⁠Episode 1157⁠⁠: Ceo Conversations with Kate O’Hara: Marketing to the Three Tiers of Luxury Clients and How to Attract Each One⁠⁠


    Episode 1188⁠⁠: Ceo Conversations with Kate O’Hara: Scaling Your Design Firm Part 1: The Three Paths Forward⁠⁠


    Episode 1202: ⁠⁠Ceo Conversations with Kate O’Hara:Is Your Next Idea a Revenue Driver or a PR Play? Part 2

    Episode 1219: CEO Conversations with Kate O’Hara: Stop Defending Your Pricing to Your Clients

    Episode 986: Power Talk Friday: Sandra Funk: Boundaries and Expectations are a Few of My Favorite Things


    1230: What Would Lu Do?: Are You Disqualifying Leads Too Soon? Sep 25, 2026
    Show notes

    Today With LuAnn Nigara:

    Qualifying leads is good business. But the qualification strategy that makes sense when your interior design firm is booked several months out may not make sense when your pipeline has room or your sales skills still need strengthening.

    In this What Would Lu Do episode, LuAnn challenges you to look at whether your qualification process reflects the business you actually have today. Because there is an important difference between knowing a prospect isn't right for your firm and assuming they aren't based on limited information.

    Using lessons from more than 40 years of selling at Window Works, LuAnn explains why “not qualified in” is not the same as “qualified out,” and why an imperfect answer on an inquiry form may deserve another question before you make the decision.

    You'll also hear LuAnn's distinction between sales practice and sales scrimmages. You can practice your questions, explain your services, and rehearse saying your fees. But a live prospect doesn't know your script. That's where you learn to listen, respond in real time, explain your value, talk about money, and confidently recognize when the answer really is no.

    LuAnn also shares a practical 90-day assignment to help strengthen your discovery-call skills and asks one important question to consider the next time you're tempted to immediately disqualify an inquiry:

    Do I actually know that yet?


    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠

    ⁠⁠⁠Boardroom for Creatives⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠

    Other Shows Mentioned

    #316 WTFP What Would Lu Do?: How to Qualify Leads Without Disqualifying Your Future Revenue

    Episode 1229: MBA: The Discovery Call: Listen, Learn, Then Lead


    1229: MBA: The Discovery Call: Listen, Learn, Then Lead Sep 22, 2026
    Show notes

    Today With LuAnn Nigara:

    You already have questions you ask on a discovery call. But do you know what you’re actually trying to learn from the answers?

    In this MBA episode of A Well-Designed Business, LuAnn Nigara goes into the archives to pull together sales lessons from Matt Cobb, Leah Neaderthal, Tracee Murphy, and Nikki Rausch. Together, their advice reveals a more strategic way for interior designers to think about the discovery call.

    A great discovery call isn’t simply a get-to-know-you conversation or a checklist of questions about scope, budget, and timeline. It’s an opportunity to learn how a prospective client makes decisions, what they truly value, what problem they are trying to solve, and what their answers are telling you about how to lead the sales conversation.

    LuAnn breaks down how to ask questions with intention, listen beyond the surface answer, capture the client’s own words, and use what you learn to make stronger recommendations. She also explains why listening matters all the way through the sale, including recognizing when a client is ready to move forward and when a prospect may not be the right fit.

    The goal isn’t to convince every prospect to hire you. It’s to understand the person in front of you well enough to determine whether there is a win-win and, when there is, confidently lead them toward the right next step.

    Listen. Learn. Then lead.

    In this episode, you’ll learn:

    • Why every discovery question should have a purpose.

    • How to listen for what a prospective client means, not only what they say.

    • How to identify the “nuggets” that reveal what the client truly values.

    • How to use the client’s own words when presenting your design recommendations.

    • How to recognize buying signals without selling past the close.

    • Why the information you gather should determine what you do next in the sales process.

    Connect with LuAnn Nigara:

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠

    LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠

    Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠


    What’s new with LuAnn Nigara:

    ⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠

    ⁠⁠Boardroom for Creatives⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠


    Get The Goodies!

    For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠.


    Purchase LuAnn’s Books Here:

    Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠

    Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠

    Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠

    Book 3:⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2

    Other Shows Mentioned Episode 318: What Would Lu Do?: Exactly What to Ask on a Discovery Call: Sales Questions That Actually Work Episode 769: Power Talk Friday: Leah Neaderthal: Sales Techniques for Introverts Episode 1081: Tracee Murphy: The Psychology of Luxury Sales in Interior Design Episode 508: Power Talk Friday: Nikki Rausch: The Sales Maven


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