Show notes
Three television news networks asked Molly McPherson to break down the Macklemore, Ed Sheeran and Robert Kraft story this week. She said no to all three. Not because it is not a story, but because the frame they wanted turns a crisis communication lesson into a verdict on a war, and that is not her lane.
So she took it to her Substack community instead, and this episode is that room. Four parties, four statements, read in the order they landed: the promoter, Macklemore, Robert Kraft and Ed Sheeran. Who spoke first, what each one claimed, and what it cost the person who signed it.
Along the way: the red herring test she runs on any algorithm-driven news story, why an audience apology gives itself away, why naming the standard without naming the conduct leaves a hole the audience will fill, and the one move that would have changed all of this, which is deciding in peacetime instead of writing policy in public at night.
It closes on the Muck Rack numbers. Ed Sheeran told everyone the decision was not his. He still carried 41% of the week's coverage, double Robert Kraft's share, and the biggest word in Robert Kraft's own word cloud for the week is Ed Sheeran.
Molly is a crisis communication and reputation management consultant, APR, and the host of The PR Breakdown. The weekly live chat this episode came from runs on her Substack.
00:00 Why three networks asked and why I said no
01:28 Into the live chat
02:21 The lane: crisis communication, not foreign policy
06:14 Working in backlash, and getting it either way
09:14 The red herring test for algorithm-driven stories
11:25 The timeline: who spoke, in what order
12:13 Macklemore's statement, in the first person
13:27 Robert Kraft's statement and the line he drew
16:26 The 2014 performance Kraft is likely pointing at
18:27 Drawing a line in public comes with a cost
20:48 What the statement left out, and what the audience filled in
21:05 The weakest commercial hand at the table
24:05 This is not a First Amendment problem
25:00 The sentence in that apology I would redline
25:27 Audience apologies: naming who felt it, not what you did
29:16 Arch Manning, Holly Rowe, and an apology that works
32:12 The same hole, twelve years apart
32:37 Ed Sheeran's statement, read line by line
35:15 Why jurisdiction protects nothing
36:12 The four support acts who walked
37:42 Four statements, and the only thing they agree on
39:52 What should Ed Sheeran have done — the room answers
43:40 The hard choice is usually the right choice
47:04 My real answer, after the live ended
48:22 Decide in peacetime, publish it before it burns
49:02 The Muck Rack numbers
49:42 You cannot file your way out of a story
Every week I break down the biggest PR crises in the news: the slips, the moves, the scandals, and the lessons behind the headlines. I'm Molly McPherson, crisis and reputation strategist, known to my audience as the PR Lady. This channel is home base for the podcast and my weekly Substack live chats. Subscribe and follow along.
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