Automation and Self-Service Podcast

Latest Episodes:

A fresh perspective on self-service dry-cleaning with Sassan Rahimzadeh Nov 21, 2024

In this episode of the Automation and Self-Service Podcast, Kiosk Marketplace Editor Sandra Carpenter talks with Sassan Rahimzadeh, president of Arya Cleaners. They discussed the history of self-service in the dry cleaning industry, exploring the challenges and opportunities that have shaped the sector.

Rahimzadeh shared insights into Arya Cleaners' approach to customer service, technology integration and its commitment to delivering high-quality garment care.

He recently told Retail Customer Experience, "The best marketing always creates trust between consumers and product. To get things off the ground sometimes you may in fact have to resort to the live human resource to be able to create that trust between consumer and machine."

Rahimzadeh will also join other industry leaders at Self Service Innovation Summit for a panel talk, "Self-Service Retail: A Profitable Path to Growth in High-Traffic Locations" Dec. 9-11 in Tampa, Florida. Registration continues through Dec. 6.

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Behind the counter: The rise of ammo vending with Grant Magers Sep 26, 2024

In recent months, the availability of ammunition vending machines has sparked significant debate and controversy. From concerns about accessibility to questions about safety, these machines have become a hot topic.

To dig deeper into this issue, Vending Times sat down with Grant Magers, the CEO of American Rounds, a company in the development and distribution of ammunition vending machines.

Magers discusses the company's stance on safety regulations, addresses the concerns raised by lawmakers and provides insights into the potential benefits of these machines. Join us as we explore the growing trend of ammunition vending machines and the ongoing discussion about their impact on public safety.

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Gong cha shares how self service kiosks enhance Gen Z customer experience Aug 22, 2024

This past year, Gong cha, an international bubble tea chain, has seen a surge in self-service kiosk usage across its stores in the Americas.

In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn, Gong cha's franchise business leader executive for the U.S. and Canada, shares insight with Kiosk Marketplace Editor Sandra Carpenter on how Gong cha's Gen Z customers interact with kiosks, touching on boosts in sales, personalization and an enhanced customer experience.

This podcast is an extended conversation stemming from a feature article exploring Gong cha's triumphs in the beverage industry.

Remember to subscribe to Networld Media Group's YouTube channel to keep up with the latest Automation and Self-Service podcasts.