Pretend I Know Nothing About

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Latest Episodes:

S4 E2 - Inside Black Men's Wellness Day and Uplift Her Jul 22, 2025

I had the privilege of sitting down with two incredible guests, Antoine Hayes and Stephanie Andrews, to shine a light on Black Men's Wellness Day and Uplift Her—a community event that’s not only close to our hearts, but also making a real impact in Central Ohio and beyond.

What is Black Men’s Wellness Day?

If you’re unfamiliar, Black Men’s Wellness Day was founded by John Gregory in 2004 as a 5K walk/run on the east side of Columbus. What started locally has now blossomed into a nationwide movement in 12 cities. The core mission? To confront health disparities among Black men and promote wellness in the Black community in tangible, supportive ways.

The event is so much more than a walk. Free health screenings are available, covering everything from cholesterol and blood pressure to kidney health, HIV, and prostate-specific antigen (PSA) testing. Last year’s goal was 2,500 screenings, which they achieved, so this year the bar is set even higher at 5,000. It’s wonderful to see ambitious goals driven by a successful track record.

More Than Just a Walk: Uplift Her

Stephanie introduced us to another related event, Uplift Her. Recognizing that Black women, too, face significant health disparities, Uplift Her extends the spirit of Black Men's Wellness Day to women in the community. It’s held indoors with health checks, counseling, and plenty of entertainment and guest speakers. This year, thanks to efforts from Melissa Gulteri and the COAA team, attendees who needed blood pressure monitoring could receive cuffs and logs for at-home tracking, along with connections to further services.

COAA’s Role: Committee and Community

COAA’s involvement includes supporting both Black Men’s Wellness Day and Uplift Her, especially by sponsoring the Senior Pavilion—a dedicated space for older adults (or, as they’re now called, “Distinguished Gentlemen” or “Golden Citizens,” a more celebratory take than “seniors”). At the Pavilion, our committee helps set up, host, and entertain. There are also activities for those who can’t participate in the walk itself, ensuring everyone feels included.

The committee at COAA meets monthly, coordinating closely with Pam Shields (who spearheads the seniors’ efforts) to provide everything needed: volunteers, set-up help, swag bags filled with useful information, and a visible presence on walk day.

Making Wellness Accessible and Fun

A central theme throughout our discussion is that this event is accessible, family-friendly, and joyful. There are activities for all ages—kids’ stations, games for “Golden Citizens,” music, food, and giveaways. Importantly, the drive is to foster trust around health in a space that feels welcoming and supportive for everyone. Immediate access to on-site doctors and even medications is an extraordinary feature, as is the realism and urgency around connecting participants to care if needed.

Inclusivity and Community Growth

While the event emphasizes Black men’s wellness, it’s clear everyone is welcome—men, women, children, and entire families. Last year’s attendance was enormous, with estimates soaring above 10,000 (some numbers in our conversation reached closer to 100,000, reflecting both community enthusiasm and the event’s growth). In fact, this year marks the last time the event will be held at Livingston Park due to outgrowing the space, which is a testament to its reach and impact.

How to Get Involved

The best part is involvement is free. You can sign up for a “Passion Team” on the official website, or, if you want to join the COAA team specifically, reach out to us directly so we can add you. Whether you’re walking, volunteering, or just coming to check out what’s happening, your presence makes a difference.

Why It Matters

Both Antoine and Stephanie shared personal stories highlighting why this work matters. For Antoine, it’s about caring for community health and creating opportunities for Black men to prioritize wellness without barriers. For Stephanie, it’s a chance to connect seniors and families to critical services so that everyone—regardless of age—can thrive.

Final Thoughts

Black Men’s Wellness Day is more than an event—it’s a celebration, a lifeline, and a statement of community resilience. Join us next time, and together let’s build a healthier, more connected community.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S4 E1 - National Committee for Quality Assurance | Accreditation Explained Jul 22, 2025

Welcome to Season 4 of “Pretend I Know Nothing”! I’m Katie White, your host and the administrator at COAAA, and in this kickoff episode, we're talking about a topic that’s shaping how we deliver and measure quality care: NCQA—the National Committee for Quality Assurance.

I’m joined by two of my colleagues, Kayla Humphrey and Carrie Oswald, and together, we break down what NCQA is, why it matters to our agency, and how this national accreditation process is making us better at what we do.

We talk about everything from why third-party evaluation is so important, to the nitty-gritty of documenting and analyzing our processes, and how we’re striving for even higher standards in long-term services and supports.

If you’ve ever wondered how we prove our commitment to person-centered care, or what it actually takes to meet and maintain these gold-standard benchmarks, you’ll get a behind-the-scenes look right here.

This episode is about more than just policies and paperwork—it’s about teamwork, passion, and our drive to make a real difference for both our staff and the people we serve.

Three key takeaways from this conversation:

NCQA = Next-Level Quality

Accreditation isn’t just a stamp of approval. It’s a rigorous process of defining, documenting, and continually improving our person-centered care. It pushes us to go beyond “good work” and show our measurable results.

Custom Metrics That Matter

We don’t just follow set national benchmarks. NCQA lets us choose and evolve the metrics that are most important to our clients (like timeliness and participation rates). This ensures that our work stays both relevant and impactful.

Empowering Staff & Impacting the Network

Going through the accreditation process builds up not just our programs, but our people. The result? COAAA staff leave even more skilled and confident, strengthening the quality of care across our region. Even as they progress in their careers.

Moments

00:00 Teamwork in Quality Care Compliance

04:10 Streamlining Accreditation and Storytelling

09:22 Refining and Documenting Work Practices

12:39 "NCQA Emphasizes Person-Centered Care"

14:58 Streamlining Process Development and Implementation

16:52 Accreditation Standards Review Completion

20:38 NCQA Accreditation Importance

24:22 Accreditation Preparation and Reporting Plan

27:42 Accreditation Duration Options

32:14 "Internal Staff Well-being Program"

34:12 Networking and Collaboration Opportunities

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E9 - COAAA Advisory Council Nov 04, 2024

Thanks to Looking Forward Our Way's Carol Ventresca and Brett Johnson for conducting this interview.

The episode brings together Anna Tobin and Melissa Owens, two prominent figures in the aging services sector, to share their insights and experiences. Grant Ames, Government and Community Relations Manager at the Central Ohio Area Agency on Aging (COAAA), also provides valuable context about the agency's goals and operations.

Anna Tobin: Role as Council Member

Anna Tobin, President of the COAAA Advisory Council and Executive Director of Meals on Wheels Older Adult Alternatives of Fairfield County, shares her extensive experience in social services, emphasizing the importance of advisory councils. Anna describes these councils as invaluable platforms for networking and bringing community needs to the forefront. By participating in advisory council planning sessions, members can support both state and local aging plans. Anna's discussion includes the sharing of legislative information, talking points for advocacy, and insights into funding opportunities, such as the ARPA funds and healthy aging grants. The networking aspect allows for an exchange of vital information with colleagues, enhancing service delivery across regions.

Melissa Owens: Benefits to Counties

Melissa Owens, Executive Director for Licking County Aging Partners, elaborates on the benefits county-level stakeholders gain from council meetings. She stresses the importance of educating county legislators and officials about the federal-state-local system, aiding them in understanding and navigating resources at various governmental levels. These meetings also facilitate connections and knowledge gathering from experienced individuals, thereby equipping counties with the tools needed to effectively serve older adult populations.

Problem-Solving within the Council

Melissa Owens explains the council's role as a resource network for problem-solving, noting that other members may have encountered and resolved similar issues.

Planning and Collaboration

Anna Tobin provides insight into the critical planning process supported by advisory councils, referencing the Ohio Department of Aging's strategic plans. She underscores the importance of aligning local goals with state objectives to ensure quality services for seniors.

Shared Innovations and Learning

Throughout the discussion, the speakers share examples of successful initiatives and collaboration efforts. Anna Tobin mentions a guardianship service board modeled after Franklin County's initiative, highlighting the process of securing startup funding and adapting successful models locally. Melissa Owens talks about adaptable programs like friendly visitor and senior companion programs, adjusted based on county demographics and needs.

Building Connections for New Leaders

Grant Ames stresses the importance of strong regional networks in supporting senior services, pointing out the benefits for new leaders to learn from their experienced counterparts. The advisory councils not only aid in navigating complex systems but also foster professional growth and knowledge sharing.

Key Moments

00:00 Advisory council collaborates on older adult services.

03:42 Grateful senior services leader with extensive experience.

07:45 Networking, community advocacy, planning, implementing support initiatives locally.

10:00 Learning and sharing process knowledge with counties.

12:53 Advisory council efficiently solves nonprofit organization problems.

17:36 Similar issues in urban, suburban, rural areas.

22:28 Supporting aging plans through local strategic implementation.

25:53 Connecting new leaders with experienced mentors strengthens region.

27:21 Contact local aging office; volunteer support needed.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E8 - Media at COAAA Nov 04, 2024

I'm thrilled to be joined by two exceptional guests, Steve Centofanti, Manager of Communications, and Malika Bryant, Public Relations Specialist.

In this episode, we explore the varied and innovative strategies COAAA employs for media outreach, including our use of traditional news releases, targeted email marketing, and the growing significance of social media platforms. Steve shares his insights on the evolving landscape of earned media, the importance of concise communication, and the agency's impressive growth in social media followers.

Meanwhile, Malika will get into the behind-the-scenes action of coordinating television segments and creating impactful content for various media channels. We also discuss long-form storytelling opportunities, the sophisticated tools the team uses like Sprout Social, and engaging with their audience through platforms like LinkedIn, Instagram, and YouTube.

Top Takeaways

Proactive Media Engagement:

Steve Centofanti emphasizes the importance of continuously engaging with media through traditional and modern methods, including concise and well-timed news releases and rewriting stories that initially go unreported.

Direct Email Marketing:

COAAA utilizes a platform to directly email content to a listserv, ensuring that their messages reach targeted audiences efficiently and effectively.

Earned Media Strategies:

Steve describes the process of handling media inquiries, from receiving a story idea to coordinating with the right agency expert, highlighting a multifaceted approach to getting their stories in the media.

Adapting to Media Trends:

There has been a noted decline in dedicated media reporting on specific topics like aging issues. COAAA has adapted by improving the relevance and appeal of their stories.

Content Diversification:

COAAA creates specific content for different platforms and audiences, including newsletters, social media, and YouTube, using various formats like videos, infographics, and data.

Strategic Social Media Use:

The growing Facebook following from 700 to nearly 44,000 over ten years demonstrates COAAA's strategic use of social media platforms to engage their audience and build community.

Internal Collaboration:

Both Steve and Malika encourage internal collaboration by asking staff to share media from events, ensuring active community presence and engagement through social media.

Long-form Storytelling:

COAAA sees value in long-form storytelling for platforms like YouTube, aiming to produce impactful and educational content that features personal stories and agency highlights.

LinkedIn & Professional Networking:

LinkedIn content is strategically used to build professional networks and showcase thought leadership, extending COAAA’s influence within professional circles.

Newsletters as Core Communication:

COAAA's quarterly newsletter, sent to almost 4,000 recipients, is a cornerstone of their outreach, featuring in-depth stories, program updates, and multimedia elements to keep the audience engaged and informed.

Key Moments

08:31 Medicare education, outreach, and home energy assistance.

11:48 Collaborates on HR recruiting content and materials.

14:50 Share event photos with details for social media.

20:10 Sprout aids social media growth significantly.

21:16 Social media's effectiveness in our media strategy.

26:02 LinkedIn highlights work culture and shares insights.

27:32 Create engaging, timely, impactful, immersive content.

30:30 Quarterly in-depth newsletter highlights diverse programs.

34:45 Media inquiries for COAAA have decreased recently.

39:04 Belief requires follow-up and persistent communication.

41:28 Social media, email, TV target different audiences.

46:38 Share personal impact stories using varied media.

48:35 Puzzle pieces' impact through storytelling and collaboration.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E7 - Championing LGBTQ+ Elders: Intergenerational Support and Advocacy Nov 04, 2024

How can organizations like the COAAA ensure that their inclusivity efforts address the needs of both their LGBTQ+ staff and community members?

Let's talk about the intergenerational dynamics within the LGBTQ+ community in Columbus. We cover everything from the critical needs of older LGBTQ+ adults, facing 13 anti-trans bills in Ohio, to the power of trauma-informed care. We discuss innovative community efforts, essential inclusivity, and the necessity for more tailored resources. Guests Al Cho, a Senior Options case manager, and Kayla Humphrey, management analyst, and chair of the PRIDE Committee, share real-life examples and a vision for better support systems.

Key Takeaways

**Intergenerational Interaction**: Notable intergenerational interactions exist within the Columbus LGBTQ+ community, such as the Columbus Women's Chorus and the Columbus Gay Men's Chorus. These interactions foster mutual support and shared experiences across generations.

**Legislative Challenges**: Ohio currently faces 13 anti-trans bills, with two already passed in 2024. This underscores the importance of leveraging the strength and experience of older generations to combat such legislative challenges.

**Community Engagement**: The pride committee at CRAAA is focusing on increasing community presence and support for LGBTQ+ older adults, as highlighted by Kayla Humphrey's survey results prioritizing community engagement and advocacy.

**Limited Resources for Older LGBTQ+ Adults**: Many resources and support efforts currently focus more on younger LGBTQ+ populations, highlighting the need for more resources and support specifically catered to older LGBTQ+ individuals.

**Specialized Programs**: If resources were unlimited, extensive programs envisioned for LGBTQ+ older adults include case management, friendly caller programs, technological education, and intergenerational support.

**Intentional Trauma-Informed Care**: The conversation emphasized the need for intentional, trauma-informed care and tailored resources for LGBTQ+ older adults, recognizing the unique challenges faced by this population.

**Support Systems and Psychological Well-being**: Support systems are psychologically crucial for individuals with limited resources, especially older generations who may have experienced significant caution and fear during the HIV epidemic.

**Education and Inclusivity**: There's a need for ongoing educational efforts about LGBTQ+ individuals and HIV, especially within immigrant and refugee populations, to foster inclusivity and understanding.

**Kindness and Compassion**: Emphasizing the role of kindness and compassion in community support, it is vital to meet people where they are, listen intently, and validate chosen families and personal identities.

**Updated Regulations Impact**: Updates to the Older Americans Act provide formal acknowledgment and protection for LGBTQ+ older adults and those aging with HIV, ensuring they feel included and their specific needs are addressed.

Key Moments

00:00 Discussing updates to Older Americans Act regulations.

03:23 Elevating older LGBTQ+ and aging HIV populations.

08:54 Chronic minority stress worsens health, causing risks.

10:10 HIV medications prolong life, risk liver damage.

15:38 Older LGBTQ+ adults face isolation and poverty.

16:39 Older adults feel lonely, lack appropriate resources.

22:45 LGBTQ+ faced oppression, silence, then pride generation.

26:49 Importance of empathy and safety in relationships.

29:37 Lack of intergenerational structures, but desire exists.

33:13 Rural background, city issues surprisingly similar.

37:04 Pride committee welcomes everyone, focuses on community involvement.

41:21 Advocate program for LGBTQ+ seniors' support and intergenerational events.

42:47 Intentional, trauma-informed care for LGBTQ+ adults.

46:35 Lean in, respect chosen family, show support.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E6 - BoldAge PACE Oct 07, 2024

What distinguishes the PACE model from other Medicaid managed care programs, particularly in terms of cost-effectiveness and service delivery?

Joining us are two incredible guests, Heidi Webster, National Director of Business Development for BoldAge PACE, and Jeremy Diaz, Executive Director for the Columbus BoldAge PACE.

The PACE model has been around since the early 1970s, originating in San Francisco with the On Lok community. It became a federal program integrated into Medicare and Medicaid by the late 1990s. Now, this holistic care model is expanding in Ohio, aiming to provide comprehensive healthcare for seniors right in their homes.

In today’s discussion, we’ll cover everything from the financial operations and cost-effectiveness of PACE, to how BoldAge PACE is addressing key community issues such as housing and food insecurity. We’ll also dive into the detailed application process and the vital importance of community support and engagement.

Key Moments

08:40 PACE model: Elder care since 1970s; expanded nationwide.

13:00 PACE adoption in Ohio spearheaded by LeadingAge.

14:40 PACE applications are lengthy but completed quickly.

18:21 PACE program: holistic care for independent living.

22:02 Trained staff ensures LGBTQ+ elders feel welcome.

27:26 Comprehensive care team supports participants' daily needs.

30:02 PACE prevents rehospitalization, ensures post-discharge medical care.

33:32 PACE program: local day centers cater to needs.

37:31 Personalized healthcare and entertainment for participants' needs.

39:07 Care plans created and reevaluated every 6 months.

43:57 PACE is underutilized yet should be embraced.

Top Takeaways

Sure, here are ten takeaway concepts from the episode of "Pretend I Know Nothing" entitled "PACE Final":

Originated in the early 1970s with the On Lok community in San Francisco. Became a federal program under the Balanced Budget Act in the late 1990s and was integrated into Medicare and Medicaid.

Expansion and Introduction to Ohio - Relatively new to Ohio, with organizations like Bold Age PACE and McGregor PACE operating in the state. Statewide expansion efforts saw Bold Age PACE applying and receiving licenses for Franklin, Montgomery, and Lucas counties.

Financing and Cost-Effectiveness - Targets dual-eligible Medicare and Medicaid participants, funded on a per participant per month basis. Demonstrated cost savings of about 13% compared to other Medicaid managed care programs.

Comprehensive Care and Benefits - Provides integrated care encompassing medical, dental, vision, pharmacy, and more without co-pays. Offers an alternative to nursing homes, supporting participants to remain at home. Day centers offer transportation, meals, social activities, and healthcare services. Activities and therapies aimed at enhancing quality of life and reducing depression and isolation.

Participants must be 55 years or older and meet state-approved nursing home levels of care. Must reside in approved counties/zones and have safe community housing.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E5 - Medicaid, Pt. 2 Oct 07, 2024

We're diving back into the intricate world of Medicaid with the much-anticipated Part 2 of our series. Joining us again is Medicaid specialist extraordinaire, Michelle Rice, to guide us through the labyrinthine processes of Medicaid eligibility, applications, and renewals.

In this episode, we'll cover everything from the initial application steps to setting up a Qualified Income Trust (QIT) and maintaining Medicaid eligibility, which some say is like a full-time job in itself. We'll share key insights on how to avoid common pitfalls that can lead to application denials, the importance of timely paperwork, and how supportive teams and case managers work tirelessly to ensure every verification is meticulously handled.

Michelle will also recount a heartfelt story of assisting a man whose wife needed Medicaid for nursing home care, emphasizing the emotional and practical challenges families face.

So, settle in, and let's unravel the complexities of Medicaid together!

Top Takeaways

**Application Process**: Medicaid eligibility involves completing a thorough application, providing detailed income and household information, and submitting necessary verifications to county-level Job and Family Services (JFS).

**Verification Follow-up**: If initial verifications are incomplete, a secondary request for missing documents is sent within 10 days. Timely provision of these documents is crucial to avoid denial.

**Qualified Income Trust (QIT)**: A QIT, necessary for applicants exceeding certain income thresholds, must be set up separately from other accounts and regularly funded to maintain eligibility.

**Renewal Procedures**: Medicaid recipients must complete a 9-page renewal application sent three months before their renewal date, ensuring the most crucial page (page 9) is signed and dated to avoid cessation of services.

**Denial Reasons**: Common reasons for Medicaid denial include exceeding income limits, failure to establish a QIT, and not providing required verifications on time.

**Medicaid Maintenance**: Maintaining Medicaid eligibility can be equivalent to a full-time job, requiring detailed and timely documentation and communication with case managers.

**Support Systems**: Case managers and Medicaid specialists provide essential guidance, help gather necessary verifications, and collaborate with community agencies to support applicants.

**LTSS Medicaid**: Long-Term Services and Supports (LTSS) provided through Medicaid include medical, personal care, and social services for older adults and individuals with disabilities, with specific eligibility requirements different from Community Medicaid.

**Asset Considerations**: Applicants' assets, including ownership of homes or cars, affect eligibility. Improper transfer of assets can lead to restricted coverage periods.

**NOA Letters and Redeterminations**: Notices of Action (NOA) letters and annual redeterminations can be perplexing, but Medicaid specialists and county workers assist in resolving issues, particularly concerning QIT requirements and maintaining eligibility.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E4 - Central Ohio Stable Housing Network, COSHN Sep 09, 2024

What were the pivotal steps in forming the Central Ohio Stable Housing Network (COSHN), and how has its mission evolved in response to the housing crisis in Columbus?

In this episode, we'll explore the collaborative efforts that started The Central Ohio Stable Housing Network, or COSHN. It's vital role of emergency rental assistance in averting evictions and the importance of agencies like COAAA in stabilizing housing for vulnerable populations.

You'll hear from Grant Ames, Government and Community Relations Coordinator with COAAA, and Terence Toone, Community Relations Coordinator at COAAA.

Top Takeaways

COSHN was created through combined efforts in Columbus to address pressing housing issues, particularly during the COVID-19 pandemic.

The network received emergency rental assistance dollars intended to prevent homelessness and eviction, underscoring the importance of immediate, crisis-focused support in times of need.

Terence Toone brought his expertise in elder advocacy, discussing the challenges older adults face in securing stable housing and the importance of services that address their unique needs, such as physical limitations and fixed incomes.

The COSHN implements a two-level screening process to determine qualification for assistance and financial support, highlighting the importance of targeted and fair distribution of resources.

Grant Ames noted that many retirees do not live stable lives owing homes, revealing persistent poverty among aging populations and the compounded issues they face.

The agency's commitment to addressing not only housing but also broader health and social issues demonstrates a holistic approach to supporting vulnerable populations.

Addressing rumors and misinformation about housing programs (e.g., free rent for the elderly), the importance of clear, proactive community engagement and education was a key point made by Terence Toone.

Terence emphasizes identifying the available resources for homeless individuals, like insurance and care managers, to ensure comprehensive support.

Both Grant and Katie emphasized the need for a preventative strategy in addressing homelessness, focusing on early intervention and holistic care to improve individuals' health and well-being.

The discussion highlighted efforts to standardize identification and intake screening across 25 agencies involved in the COSHN, aiming for more efficient and consistent support for older adults and people with disabilities facing housing challenges.

Key Moments

00:00 Columbus history of collaborative housing assistance.

09:41 Valuable partnership in aging homeless population growth.

12:06 Advocating for aging and disability services, HUD.

15:41 Discussion on current senior living options and care.

19:07 Serving community, relationships, homeless qualifications, housing assistance.

23:10 Supporting homeless individuals through prevention and mobilization.

24:39 Preventative measures needed for population housing issues.

28:37 Inquiring about homeless lifestyle, needs, and support.

32:18 Supportive of early intervention to prevent homelessness.

39:39 Terence's great work supports rehousing efforts.

42:06 Lead conversations on aging, push for change.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E3 - Housing Assistance Program Sep 09, 2024

We explore the critical world of housing assistance with our special guests, Jennifer Tiedt and Brittany Kunkler, who are coordinators of the COAAA Housing Assistance Program.

Jennifer and Brittany will discuss the challenges, successes, and operational insights of the program, including the daily intake and processing of emergency rental assistance requests, the significant impact of community referrals, and the regulatory landscape affecting both landlords and tenants.

Top Takeaways

1. **Comprehensive Assistance**: The COAAA Housing Assistance Program serves as a crucial resource providing extensive support.

2. **Diverse Funding Sources**: The program utilizes a variety of funding streams.

3. **Community Collaboration**: Strong partnerships with community organizations and reliance on community referrals enhance the outreach and effectiveness of the program.

4. **One-Time Assistance Limitation**: While the program offers significant immediate help, it is limited to one-time financial assistance.

5. **Documentation and Verification**: Applicants must provide thorough documentation, such as identification and proof of income, which is crucial for ensuring that assistance is delivered to those who truly need it.

6. **Short to Long Processing Times**: The timeline for processing applications can vary significantly—from a day up to two months—depending on various factors like apartment acceptance and documentation verification.

7. **Legislative Support for Rent Payments**: Recent legislation in Columbus that mandates landlords to accept third-party rent payments (with some exceptions) is a significant step towards reducing obstacles.

8. **Challenges with Affordability and Rent Burden**: Increasing rental rates and the scarcity of affordable housing particularly impact seniors and individuals with disabilities, highlighting an urgent need for more inclusive and affordable housing solutions.

9. **Advocacy for Expanded Funding and Policy Changes**: There is a pressing need for advocacy to secure more funding and to push for policy changes.

10. **Necessity for a Multifaceted Approach to Housing Crisis**: The episode stresses the importance of a multifaceted approach that includes building more affordable housing, enhancing support networks, and fostering community awareness and involvement.

Memorable Moments

03:33 Rental rates rise, fixed incomes struggle, housing shortage.

07:30 Assisting struggling individuals with housing challenges is difficult.

10:18 Criteria: age, income, and location specified.

15:44 Variable timeline depending on internal or external referral.

18:03 Limited options for utility payment without agreement.

20:59 Connect people with resources, and take referrals daily.

25:46 Tracking housing assistance and collaborating with community organizations.

31:31 Expand funding to reach all clients, everywhere.

34:04 Columbus has disparities in meeting community needs.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E2 - Veteran-Directed Care Aug 05, 2024

What are the core objectives of the Veteran-Directed Care (VDC) program and how does it empower veterans and their caregivers?

Allen Roberts, who supervises four of COAAA’s six impactful programs, joins us to unpack how this initiative empowers veterans to take control of their own care by employing caregivers, managing their budgets, and tailoring services to their individual needs.

We uncover the key aspects of Veteran-Directed Care, from addressing equity gaps and providing autonomy to veterans, to the efficiency of referral systems and the importance of mental health training. Plus, hear success stories and future plans for expansion into every county in Ohio—all designed to enhance the quality of life for our veterans and their families.

Top Takeaways

The Veteran-Directed Care program empowers veterans by providing them a budget to employ caregivers and manage their own care, enabling independence and personalized care solutions.

The program emphasizes giving veterans autonomy and independence, allowing them to choose authorized representatives if they are unable to manage their care due to health issues.

The program offers a wealth of support, including adult day supports, homemaker services, and personal care services, ensuring that veterans receive holistic care tailored to their needs.

Home visits are conducted monthly, and quarterly to assess the needs of veterans and their caregivers, emphasizing relationship-building over formal assessments to spot unnoted requirements or issues.

The program aims to maximize the veteran's budget and access to needed resources, with reassessments triggered by changes in care needs such as post-surgery or post-hospitalization.

While not yet available in every county, the program plans for expansion and connects through the VA, ensuring that veterans across different regions receive care integration and support.

Addressing mental health is crucial, with the program providing training to handle intense situations and emotional responses from struggling families.

Reporting requirements, such as monthly case note submissions and contact tracking, help in setting up performance indicators focused on reassessment, needs assessment, and bridging care gaps.

The program integrates care coordination assistants, community health workers, nurses, and social workers to provide a robust support structure, with various initiatives like MedMutual Care Transitions and the Anthem program addressing broader social determinants of health.

Key Moments

00:00 Active, helpful, challenged by Chamber finances. Business degree.

04:52 Understanding discharge paperwork with in-home support.

08:31 ACL and HHS launched VDC program in 2008.

12:40 Enrollment and onboarding for home care.

17:46 Family wants good care for veteran, adjusts as needed.

20:18 VA offers caregiver programs, support groups, online platform.

24:16 Planning process and route sheet for efficiency.

26:24 Programs require case management documentation in outside systems.

30:05 Planning for social health drivers through analytics.

35:16 Leading the movement, mentoring, and bringing veterans.

38:14 Happy to help in difficult situations. Dedication, passion, awesome.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S3 E1 - 2024 Take Your Kids To Work Day Aug 05, 2024

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S2 E9 - Medicaid, Pt 1 May 13, 2024

We welcome Medicaid specialists Michelle Rice and Shelby Fox from COAAA.

In this episode, we'll unpack the complexities of Medicaid, exploring its eligibility criteria, the nuances of waiver programs, and the critical role of income and resources in determining coverage. Michelle and Shelby share their extensive experience and highlight common challenges and misconceptions about Medicaid, providing clarity on how the system works and offering expert insights.

Top Takeaways

Medicaid is a federally funded program designed to provide health coverage to low-income individuals. In Ohio, for instance, resource eligibility is also a factor, where single individuals cannot have resources exceeding $2,000.
Medicaid Waiver programs help cover costs for specific services like home health care, which aren't typically covered under standard Medicaid. These waivers allow individuals with higher income to receive Medicaid by meeting certain medical or disability criteria, although they might have a financial liability or "spend down" to qualify.
For traditional Community Medicaid, income limits are set at $941 (SSI amount). However, for waiver participants, any income above $1,869 might incur a personal cost contribution, known as a liability, toward the waiver services.
Shelby explains that there are complexities in how income and resources are assessed, such as differences between types of Medicaid programs, and the process and implications of income above certain thresholds, like needing a Qualified Income Trust (QIT) for incomes above $2,829.
A QIT is requisite for individuals whose income exceeds the Medicaid cap but who still require waiver services. The trust helps manage excess income which must be used towards medical expenses, and any remaining funds are retained in the trust with the state as the beneficiary upon the person's death.
Medicaid does not count the home as a resource if the individual is living in it; however, if they move to a facility, the home could then count as a resource. When determining Medicaid eligibility, other financial assets including savings, investments, and additional properties are considered.
Homestead Exemption Act allows a Medicaid recipient to transfer property titles, under specific conditions, to a caregiver relative without affecting their Medicaid eligibility. The relative must have resided with and provided care for the recipient for a minimum of two years to qualify.
Medicaid does not 'take' one's home; instead, it may place a lien against it to recoup some of the costs provided for care if the property is sold. However, other debts are settled first, leaving Medicaid as one of the last agencies to reclaim costs.
Specialists like Michelle and Shelby play critical roles in managing cases, ensuring timely updates of documentation, coordinating with county services, and advocating for consumers to ensure that all requirements for eligibility and continuation of services are met efficiently.
One of the significant challenges mentioned involves communication and coordination with county offices to manage timely updates and processing of paperwork needed for service eligibility and continuation. Another challenge is ensuring consumers understand and fulfill their responsibilities, like addressing changes promptly to avoid service disruption.

Memorable Moments

05:48 Waiver income threshold determines monthly costs.

07:10 Community Medicaid eligibility based on income threshold.

10:16 Medicaid requires QIT for income over $2,829.

13:42 Medicaid can put a lien on houses.

16:28 Transfer resources to child, protect Medicaid eligibility.

22:13 Referrals come from assessment team to Michelle.

23:03 Some categories require resource verification for Medicaid.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

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S2 E8 - The A,B,C, and D's of Medicare May 13, 2024

In this episode, we talk with Andy Haggard, a seasoned veteran in the realm of Medicare. With 23 years at COAAA, starting as a PASSPORT case manager before moving into community education, and outreach, and now spearheading Medicare outreach, Andy's vast experience is nothing short of impressive.

His role also encompasses managing internal agency disaster preparedness and staff safety, highlighting his versatility and commitment to community service.

Andy helps us untangle the knots of Medicare Parts A, B, and C, including the differences between Medicaid and Medicare, their eligibility criteria, additional support programs for those with limited income, and the essentials of Part D prescription coverage.

Top Takeaways

1. **Understanding Before Engagement**: Before discussing plans with agents, it is crucial to understand Medicare’s basics and options to avoid being influenced by commissions or misinformation.

2. **Medicare vs. Medicaid**: It’s important to recognize the differences: Medicaid is state-funded with eligibility varying by state, while Medicare is federally funded and offers consistent criteria across the U.S.

3. **Assistance for Limited Income**: Programs like limited income subsidies and Medicare Savings Programs are in place to aid those with limited income in covering their Medicare expenses.

4. **Annual Benefits Review**: Beneficiaries should stay informed about their Medicare benefits and be mindful of annual changes, utilizing resources like medicare.gov for up-to-date information.

5. **Open Enrollment Period**: This is a crucial time frame when individuals can change their prescription drug coverage or Medicare Advantage Plan and adjust to their current needs.

6. **Part D Considerations**: Due to changing medical needs or plan benefits, re-evaluation of Part D (prescription drug coverage) is often necessary for individuals.

7. **Free Educational Resources**: While personal advising services may cost, there are free services available to help with understanding Medicare options.

8. **Making Informed Decisions**: The aim of educational outreach on Medicare is to empower individuals to make informed and confident choices about their healthcare.

9. **Understanding Eligibility**: Qualification for Medicare typically begins at age 65, or earlier for those receiving Social Security disability benefits for at least 24 months.

10. **Safety and Preparedness**: Beyond Medicare education, there are also efforts to improve safety and preparedness for agency staff, through tools like the safety app RAVE and emergency management planning.

Memorable Moments

04:13 Reviewing incidents, safety reports, and concerns quarterly.

07:10 Guardian app offers safety features, monitoring chat.

12:41 Staff handles Medicare queries, offers public education.

14:17 Outreach program helps seniors with Medicare decisions.

16:44 Prescription drug coverage is still a huge issue.

20:44 Various benefits available for eligible individuals.

25:40 Enrollment process for Social Security.

28:48 Part D covers prescription drugs, compare benefits.

34:44 Medicaid varies by state, Medicare is national.

38:21 Importance of staying updated on programs and plans.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E7 - What It’s Like To Be A Supervisor Apr 08, 2024

The “New Supe’ Group” is an educational, supportive, and mentorship program that was recently created for COAAA employees that recently were promoted into supervisory roles. Transitioning into this type of role can be challenging, with learning new programs, skills, and requirements.

The goal of the New Supe Group is to create shared learning experiences and connection to peers to ensure a supportive and successful work environment across the agency. Bruce Rhodeback from Care Transitions and Leslie Miller from Assessment share their experiences as new Supervisors.

Leslie, who almost has two decades of service at COAAA, opens up about her evolution from case management to her current role as Assessment Supervisor. Having recently stepped into this position, Leslie outlines the multifaceted responsibilities that come with it, such as training staff, managing chart reviews, and dealing with complex consumer issues.

Bruce, with COAAA for almost 8 years, brings a slightly different perspective. His journey began with the Aetna MyCare waiver program and transitioned through Care Transitions to his supervisory role. He speaks to the challenges that come with overseeing case managers, adhering to clinical demands, and often finding himself caught between the expectations of upper management and the needs of his staff.

Empowering Connections in Large Agencies: "But with these new programs that we're working in, like the (COAAA) University, like the "supe group," and different trainings, we're working to create those cohorts so that people do have peers and people they can go to to support." — Katie White

Both Bruce and Leslie tackle the complexities of middle management, from protecting confidential information to guiding their team through difficult times without divulging sensitive details.

Bruce advises those considering a supervisory role to explore available resources, such as coursework and guidance from current supervisors, emphasizing the City of Columbus website as a valuable starting point.

Challenges of Being a New Supervisor in a Growing Program: "I've learned a lot about myself in the last year, but also a lot about the, you know, the program and the program that I'm with that is constantly growing and changing and moving." — Bruce

Leslie complements this by encouraging honest conversations with supervisors about the benefits and drawbacks of stepping into a leadership role.

The Joy of Mentorship in the Workplace: "I mean, I've always enjoyed teaching, and so that's, you know, one of my favorite parts about being a supervisor. And, you know, I love this agency, so I really on, you know, instill that in other people and, help new people really be happy here and feel like this is a place for them." — Leslie

3 Key Takeaways

- **The Support System**: Learn about the impact of structured support through cohorts and small groups. Discover how these systems foster peer learning and prevent isolation within a large organization.

- **Middle Management Insights**: Gain insight into the balance required between satisfying upper management expectations and advocating for your team's needs, including the delicate handling of confidential information.

- **Personal Growth Strategies**: Uncover strategies for personal and professional development as a supervisor. From leveraging resources like books and podcasts to reflecting on your own values, find out how continuous learning shapes effective leadership.

Memorable Moments

05:12 Navigating supervisory challenges with older staff members.

07:23 New supervisor learns and grows in unique role.

13:00 Grateful for growth, seeking feedback on reports.

14:09 Staff receive regular supervision, support, and training.

16:49 Consumer issues require timely, attentive handling.

21:27 Supervising case managers, meeting requirements, balancing act.

25:26 Clear communication and validation are key with supervisors.

29:39 Columbus offers online classes for supervisor preparation.

31:55 Seek guidance from supervisors and explore resources.

37:34 Teaching is empowering, agency is supportive, successful.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E6 - WEEA (formerly known as COAAA University) Apr 08, 2024

S2 E6 - WEEA (formerly known as COAAA University)

The mission of COAAA University is to create a confident, competent, compassionate, and connected workforce. Learn from Erica Drewry, Director of Client Services, and Carrie Oswald, Clinical Operations Analyst, about the vision and planning efforts that have gone into the creation of COAAA University.

The university, a training program developed from clinical best practices, is designed to equip staff with fundamental skills for working with the public. Katie, Erica, and Carrie dive into the implementation process, the benefits of the program, and the importance of staff development. Join them as they share their enthusiasm and pride in the success of COAAA University and their dedication to serving the community.

Key Takeaways

1. COAAA University is a comprehensive training program developed by a committee to enhance the skills and competencies of staff members working with the public.

2. The training program covers essential topics such as crisis management, documentation, assessment, and professional growth, aimed at building a connected and competent workforce.

3. COAAA University involves both internal and external speakers and is designed based on the needs of adult learners, providing interactive and relevant training sessions.

"We expect for it to always be growing. And that's really cool, and it, it helps to keep the bar high for COAAA University."

— Carrie Oswald

4. The program is focused on promoting the values of the Central Ohio Area Agency on Aging (COAAA) and aims to create a cohesive team through discussions and interactions.

5. The potential expansion of COAAA University into a leadership track and supervisor-specific classes is being discussed, highlighting the initiative's commitment to workforce development and skill enhancement.

6. COAAA University has introduced a new supervisor group to support and train new supervisors, creating a community for sharing challenges and experiences, and is developing a new supervisor toolbox.

"So maybe right now, we're kind of in the 101 courses, and then we'll get to the 200 level courses on 300. I kinda wanna see it become the umbrella for internal staff training."

— Erica Drewry

7. The program has implemented paid student internships with a focus on onboarding orientation, and COAAA University aims to formalize paid placements to support staff and ease supervision.

8. COAAA University focuses on training social workers in competencies and provides support for field instructors, and enrollment in the program is mandatory for new hires and open to contributions from existing staff.

9. The evaluation of COAAA University courses focuses on feedback from participants about content, delivery, and applicability to the job, with positive feedback received on the interactive and relevant training.

"We are COAAA first and foremost, and who are we as COAAA? We know that we're a great place to work."

— Katie White

10. COAAA University represents the agency's dedication to its employees and the community, aiming to create a ripple effect in the community through the development and support of a dedicated workforce.

Memorable Moments

00:00 Worked closely with COAAA, medical social worker.

04:49 COAAA University, a dream based on best practices.

06:54 Formed committee, planning, curriculum development, stakeholder engagement.

10:29 Embracing COAAA identity and promoting professional growth.

13:44 Mix of clinicians share knowledge in diverse training.

18:36 University relies on students to shape programs.

20:05 Continuous planning and refinement for COAAA University.

25:00 New supervisor group discussing roles; challenges, successes.

26:11 Small group meetings for new supervisors learning.

30:14 MSW competencies guide simplified.

35:30 Excited for feedback on course content quality.

38:21 Successful launch after dedicated committee's hard work.

39:28 Balancing multiple priorities can be challenging.

42:33 Proud to be part of an impactful initiative.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E5 - Screening Mar 11, 2024

Thousands of calls, emails, website inquiries, and faxes come into COAAA each month. For individuals seeking information and assistance, there is a team at the agency ready to offer support. Learn how the screening team provides and educational and supportive environment from Marikate Leavens, Screening and Pre-Admission Review Manager, and Chelsee Russell, Screener.

Key Takeaways

1. The screening department of COAAA faces challenges in handling a large volume of waiver referrals and programs, both internally and externally.

2. They request patience from clients and encourage them to ask questions while assuring them of their commitment to helping as much as they can.

3. The department shows care and compassion when dealing with individuals in crisis and provides support and guidance for navigating complicated systems.

4. Staff members in the organization are responsible for different aspects of scheduling and coordination, handling referrals from various sources with strict timelines for response.

"There's a lot of emotion that goes into the phone calls and a lot of emotional support that the screeners provide all the callers."

— Mary Kate

5. Referrals come in through multiple channels such as phone calls, voicemails, online systems, faxes, and emails, and are handled by different staff members who prioritize and manage them on a day-to-day basis.

6. The assessment covers tasks needing help with, health conditions, social determinants of health, level of care, financial eligibility, income, and asset details.

7. The income eligibility level for Medicaid is $2,829

8. The asset level for Medicaid is $2,000 with a five-year look-back period

9. The screening team is tasked with handling referrals for multiple waivers and programs, except for MyCare, and completing LTSQ for scheduling assessments.

10. Despite the challenges of handling a high volume of calls and the stress and anxiety it causes, the screening team remains committed to providing comprehensive support to callers.

"You did everything you could have, should have, would have done, and there's nothing more you could have done."

— Chelsea

Memorable Moments

06:11 The Screening department directs calls for various assistance.

08:00 Assessing needs of individuals for care services.

13:42 Screeners ask questions, finalize LTSQ, and coordinate assessments.

19:06 Limited staff for strict referral schedule challenges.

21:03 OGM sends various referrals through different channels.

25:22 Grateful for those who answer the phone.

32:13 Desire for authentic job satisfaction and challenges.

36:35 Excited for your new role and improvements.

38:50 Managing numerous waiver programs requires a complex referral process.

42:02 Handling emotional and dire situations with callers.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E4 - Assessment Mar 11, 2024

Tim Duggan, Clinical Manager, and Anya Moore-Ridley, PASSPORT Assessor, share the process of scheduling and performing in-home assessments. Learn about income and level of care requirements to understand how older adults and people with disabilities qualify for home and community-based services.

Key Takeaways

1. The assessment and enrollment team at COAAA assesses clients for their ability to perform activities of daily living (ADLs), focusing on observing abilities rather than just medical conditions.

2. The assessment team is comprised of licensed nurses, social workers, and additional support specialists, with a focus on streamlining the enrollment process for Medicaid qualifications.

3. The enrollment team works to free up assessors from administrative tasks and streamline the enrollment process, aiming to relieve the administrative burden on assessors and improve efficiency.

4. Tim Duggan, the clinical manager, emphasizes the high volume of assessments conducted each week, with a focus on learning and managing policy changes and building a conducive culture within the organization.

5. Anya Ridley-Moore discusses the impact of the enrollment team on her work, emphasizing the importance of teamwork and collaboration in handling assessments and Medicaid approval.

"From a social worker's perspective, we have to dig more into what we're observing and not so much the medical conditions."

Anya Ridley-Moore

6. The challenge of keeping up with policy changes and communicating them across departments is highlighted, emphasizing the importance of effective communication and understanding within the assessment and enrollment team.

7. Teamwork and breaking down silos between different teams are essential for the assessment and enrollment team to operate efficiently and provide positive changes in collaboration among assessors, the Roam team, and other departments.

8. The positive changes in teamwork and collaboration within the assessment and enrollment team have led to excitement about hitting their targets and contributing valuable insights to the agency.

9. The conversation underlines the importance of communication, collaboration, and team-building within the agency's large workforce, with a reminder to focus on strengths and the positive impact of their work in the community.

"For me, I would say my biggest accomplishment is just the fact that there are some great people around me. And I can take a little bit of credit for that, but, I think at best, I'm freeing them up to be the great people that they are at best."

Timothy Duggan

10. There is an emphasis on perseverance and relying on team members during difficult times, highlighting the dedication and resilience of the assessment and enrollment team.

Memorable Moments

06:46 Assessors determine care eligibility, provide support resources.

11:55 Call, assess needs, clarify, schedule assistance.

14:24 Assistance for nursing facility with enrollment process.

17:11 Medication, observations, and independence in assessments emphasized.

22:00 Complicated doctor's office enrollment process requires streamlining.

25:51 Flexibility and autonomy in assessment scheduling.

28:29 Adapting to new tasks and responsibilities.

30:14 Adapting to changing policies, ensuring cross-department communication.

35:46 Encouraging team, breaking silos, fostering greatness together.

39:18 Challenging to balance experience and humility.

41:50 Ability to see strengths amidst challenges.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E3 - Title III Feb 12, 2024

S2 E3 - Title III

The Older Americans Act mandates federal funding be used for meal, supportive, caregiving, and evidenced-based services for older adults across the U.S.

With these funds come complex service specifications, billing requirements, and annual monitoring.

Ann Bauman from Fiscal and Jackie Marchan-Rish from Provider Relations share how COAAA supports our amazing service providers in Central Ohio, ensuring we utilize the funding where and how it is needed, and describe the crucial impact that is made through Title III funding.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E2 - Our Area Plan Jan 15, 2024

The federal Older Americans Act mandates and governs much of the work of Area Agencies on Aging in the U.S. One of the requirements is that each State Unit on Aging must produce a state plan.

Ohio’s 12 Area Agencies on Aging develop their required strategic area plans every four years, which then coordinate with and inform the Ohio Department of Aging’s state plan on aging. Tamara James, Director of Strategic Initiatives at COAAA, shares the timelines, objectives, and requirements of our Area Plan, which in turn prioritizes our work across the region.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S2 E1 - Government and Advocacy Jan 15, 2024

In this episode, we learn the history of the Older Americans Act, the Federal and State budgeting processes, and just how important advocacy is to ensuring aging gets in, and stays in, the budgets.

Grant Ames, COAAA Government and Community Relations Manager joins Beth Kowalczyk, O4A Chief Policy Officer, to discuss the role of policy in human services, advocacy opportunities, the importance of building relationships with elected officials and coalitions, and so much more.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E13 - Provider Relations Dec 11, 2023

Service specifications, Ohio Revised Code, compliance, and rules, rules, rules - Provider Relations has many levels of monitoring and oversight.

Hear from Teresa Shane, Provider Relations Manager, and Erika Cowles-West, Provider Relations Specialist, about how the small-but-mighty COAAA Provider Relations team is growing and protecting the provider network in Central Ohio.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E12 - Care Transitions Division Nov 20, 2023

COAAA continues to expand our reach through new contracts, providing emerging services, and innovating through new programs.

Melissa Gualtieri, Director of Clinical Innovation, and Lisa Castro, Clinical Manager, describe four contracted programs managed in their division. Slightly different from other COAAA clinical programs, this episode teaches about the short-term interventions, case management, and care transitions work we provide in our eight-county region.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E11 - CarFit and Nesterly Nov 20, 2023

While all Area Agencies on Aging in the US share a central mission under the federal Older Americans Act, each agency also provides services unique to their community needs.

In addition to the clinical excellence we are known for, COAAA is also forging the way with new programs aimed at prevention and stabilization.

Learn from Angie Wise about our work as Ohio’s first Statewide CarFit Coordinator and what we are doing to increase the safety on Ohio’s roadways and from Frances Krumholtz about our home-sharing platform, Nesterly, and our work with older homeowners.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E10 - Caregiving Services and Supports Oct 16, 2023

Lynn Dobb, Community Education and Outreach Manager, and Tammy Smith, Caregiver Support Program Manager, start with an overview of COAAA’s Community Education and Outreach department. Then we do a deep dive into the services and supports we provide to caregivers through consultations, education, support groups, and funding.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E9 - Looking Forward Our Way Podcast Featuring Katie White Oct 16, 2023

Katie joined Brett Johnson and Carol Ventresca in her first few months at COAAA. Participating in this podcast is really what sparked the idea of starting an internal podcast for our agency.

Listen in to hear Katie’s early learnings and thoughts about her new role, the incredible staff, and the expansive work of the agency.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E8 - Safe Alternatives For Everyone Committee, or “SAFE” Sep 18, 2023

The SAFE committee was created to provide clinical support and shared responsibility to COAAA staff that are facing health and safety concerns for the consumers we serve. This episode gives us the history of SAFE, an overview of when someone should bring a case to SAFE, and an understanding of the support and expertise offered during the meetings. Learn from Clinical Manager Sarah Hall and ADRN Division Director Linda Gillespie in this important episode.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E7 - The Employee Recognition Committee, or “ERC” Sep 18, 2023

Technically, the ERC’s goals are to support positive work morale, celebrate employee milestones, and fundraiser for the annual holiday party. But, as Tobin Shepherd and Wes Baxter share, it’s also about being fun, creative, and maybe even a little bit weird (in a good way)!

Tune into this episode for a glimpse into the wild and wonderful world of ERC.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E6 - PASSPORT Aug 28, 2023

Pretend I Know Nothing About PASSPORT

Sue Howson, Clinical Manager, shares with us the history and spirit of COAAA’s longest-standing case management program-PASSPORT. We then hear from Tobin Shepherd and Wes Baxter about their roles on the PASSPORT team as a float and an aging programs care coordinator.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E5 - Looking Forward Our Way Podcast Featuring Cindy Farson Aug 28, 2023

Cindy Farson directed the agency for 28 years and retired in March of 2022. Listen to her describe all the agency does and accomplishments from her tenure.

This episode is a thorough overview of COAAA and one that everyone should listen to.

If you didn’t know Cindy, she is one of Central Ohio’s most influential leaders in aging and just an overall great person to know.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E4 - Interning at COAAA Aug 21, 2023

Shaumane Paulk, Supervisor in PASSPORT, and Camille Peterson, Supervisor in Senior Options both started as social work interns at COAAA. While their stories, experiences, and paths to their current leadership roles differ, they both agree: COAAA is a great place to learn how to be a compassionate, competent, and confident social worker.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E3 - Take Your Kids To Work Day Aug 21, 2023

What a joy it is to hear from our next generation of leaders on this episode which features attendees of the 2023 Take Your Kids to Work Day at COAAA. This episode is made up of multiple mini interviews-some inspiring, some funny, and everything else in between, that are sure to make you smile.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E2 - Senior Options Jun 19, 2023

In this episode, we learn about Senior Options with Clinical Manager Andrea See and Care Coordination Assistant Tara Hunter. We cover program funding, a typical day in the life of a senior options staff member and discuss challenges and successes in this case management program.

Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at kwhite@coaaa.org!

S1E1 - Welcome to Pretend I Know Nothing About Jun 19, 2023

How do you build knowledge and community in an agency of 400? One idea is to start a podcast that interviews staff from across our agency so that we can hear and learn from one another!

This episode is hosted by friends of COAAA (and fellow podcasters) Brett and Carol, so they can put Katie White into the “guest seat” to hear about her vision of how this podcast will work.

Hosted in Katie’s office, the goal of the Pretend I Know Nothing About podcast is to learn and share all the amazing stuff we do.

Have an idea for an episode? Want to be our next guest? Email kwhite@coaaa.org.