Stay ConnectedMy name is Jeff, and I’d like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair.
After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people’s thoughts about our industry.
So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
Copyright: © 2024 Jeff Compton
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In this episode, Jeff Compton and the Mileage May Vary Podcast welcome Sunny Massera from Portland, Oregon. Sunny shares his experience transitioning from a Bronco specialty shop to a performance and used car dealership, emphasizing the importance of shop culture and personal growth. The conversation also covers key topics like performance shop pricing strategies, the critical role of communication and customer education, and how strong service processes—especially handling warranty issues—can set a shop apart.
00:00 Talking about a big meal
04:53 Considering job opportunities
07:21 Discussing HP Tuners class
12:40 Transitioning to Modern Car Work
15:12 Bundling accessories into payments
18:06 Challenges with car repair enthusiasts
22:47 Pricing strategy for the West Coast
23:06 Balancing customer types and rates
29:18 Employee's caravan maintenance story
31:53 Discussing transparency in auto repairs
33:32 Understanding automotive service pitfalls
38:06 Handling Warranty Issues at the Shop
40:16 Handling customer complaints
43:52 Handling difficult customers
47:00 Discussing parts markup and labor costs
49:05 Comparing service rates and customer care
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Handling a Jasper transmission failure is frustrating, but knowing how to navigate the warranty dispute process is essential.
When a part fails immediately after installation, the tension between the shop and the provider often centers on compensation. We break down the realities of a warranty claim when the payout doesn't match the effort required to fix the vehicle. It is not just about the failed part; it is about protecting the shop's bottom line.
00:00 Learning to communicate effectively
05:44 Staff accountability practices
08:28 Handling employee mistakes
12:11 Handling a unique warranty case
13:04 Effective communication for technicians
18:04 Resolving a process issue
21:47 Communicating with parts department staff
23:37 Software feature wish list
27:47 Discussing staff accountability
29:56 Discussing engine parts returned for analysis
35:30 Buying brake pads in 1999
38:07 Dealing with VIN number issues
41:51 Technicians' career aspirations
44:14 Challenges of becoming a shop owner
46:19 Improving counter efficiency
51:22 Discussing warranty opportunities
52:10 Wrapping up with gratitude
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In this episode, Jeff Compton is together with Kent Bullard, John Firm, and Dawn Sloas at ASTA to discuss personal growth, leadership, and building stronger teams. Kent explains why getting uncomfortable is necessary for growth and how hardship can become an opportunity to learn and improve. The conversation explores why money should be a result of good execution rather than the main goal, and why leadership and culture are often the biggest challenges for shop owners. They discuss building trust, encouraging teamwork, asking better questions, and creating an environment where employees can learn from mistakes.
They also cover accountability, the risks of micromanagement, letting people experience the consequences of their choices, and building processes with input from the people doing the work. The key takeaway is that real growth comes from ownership, continuous improvement, and a willingness to step outside your comfort zone.
Timestamps:
00:00 Turning Trauma Into Growth
00:50 Morning Meetup Banter
01:22 Coffee and Cold Brew
02:25 Caffeine Toothpick Hack
02:51 Kent at ASTA
03:46 First Hunting Trip
05:20 Nature and Gratitude
08:58 Institute Updates
09:55 Goals Beyond Money
13:54 Execute and Grow
16:47 Leading With Encouragement
18:52 Culture Starts at the Top
21:05 Stop Blame, Start Teamwork
22:13 Leaving Doesn’t Fix It
22:46 Own Your Choices
24:11 Ask Why It Happened
25:58 Accountability, Not Micromanaging
29:15 How You Ask Matters
31:08 Let Consequences Teach
34:37 Stress Builds Strength
40:19 Comfort Kills Growth
41:37 Systems Over Blame
45:21 Voice Versus Vote
46:50 Wrap Up and Next Guest
47:42 Final Thanks and Subscribe
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Like the show? Show your support by using our sponsors
Need to update your shop systems and software? Try Tekmetric HERE
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In this episode, Jeff is with Josh Farris, a Mini Cooper dealership technician from Grand Rapids, Michigan, to talk about diagnostics, dealership life, flat rate pay, and career growth. Josh shares his journey from working on a 1995 Lumina to gaining experience at independent shops, Volkswagen, Lexus, and Mini. They discuss electrical and CAN bus diagnostics, corrosion, warranty work, dispatching, advisor training, and the impact of low paying work on technician morale. The conversation also covers why technicians should be paid for DVIs and inspections, how tool costs can create unnecessary pressure, and why strong communication and integrity matter in automotive repair. Josh also shares his goal of moving into leadership so he can advocate for technicians while helping shops remain profitable.
Timestamps:
00:00 Why Diagnostics Matter
00:50 Podcast Intro and ASTA Trip
01:18 Josh Joins Mini Dealer Life
03:49 Mini Electrical Nightmares
04:52 Early Tinkering Origins
06:00 First Big Fix: Lumina
07:23 Apprenticeship and Licensing Path
08:57 Host First Car Story
11:51 Mods and CAN Bus Problems
13:21 Shop Shutdown to Dealership Track
16:27 Pay Gaps and Flat Rate Reality
18:51 Lexus vs. German Engineering
25:15 Warranty Time Controversy
34:01 Advisor Training and DMS Struggles
37:31 Advisor Knowledge Gap
39:31 Train Advisors First
40:50 Bad Explanations Hurt Trust
42:52 Selling Without Division
45:36 Flat Rate Pay Stress
55:21 Stop Doing Freebies
58:34 Becoming the Mini Lead
01:03:25 Advocacy Through Communication
01:05:38 DVIs and Getting Paid
01:08:33 Tools Over Toolboxes
01:15:15 Warranty and Brand Hype
01:19:14 Tool Brand Stigma
01:20:05 Removing Tool Barriers
01:21:09 Five Year Career Goals
01:22:29 Confidence in Diagnostics
01:24:09 Getting Humbled
01:26:38 Management Stress and Advocacy
01:29:31 Customer Communication Matters
01:31:54 Dealer vs. Independent Path
01:35:11 Training and AI Shift
01:38:54 AI Limits and Reality
01:44:52 Building Diagnostic Talent
01:52:36 Accountability and Integrity
01:59:26 Closing Thanks and Sponsors
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Like the show? Show your support by using our sponsors.
Need to update your shop systems and software? Try Tekmetric HERE
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In this episode, Jeff Compton sits down with Zach Fogle, a 26 year old technician from Idyllwild, California, to discuss shop life, training, technology, and the challenges facing modern technicians. Zach shares his experience working at a small multi generation shop with a towing fleet, including the frustrations of being pulled away from repair work, outdated equipment, limited tooling, inconsistent processes, and low labor rates. They also discuss customer supplied parts, diagnostics, programming, ADAS, Tekmetric, documentation, liability, and why investing in the right tools and training can help reduce comebacks and improve productivity.
The conversation closes with Zach’s hopes for the shop’s future, the importance of networking, and plans to keep learning through industry events and training.
Timestamps:
00:00 Control and Legacy
00:51 Podcast Welcome and Weather
01:36 California Life and Snow
02:52 Zach’s Background in Shops
07:45 Towing Duties and Frustrations
13:14 Paperwork and Processes
22:03 Rates, Pricing and Matrices
27:13 Tooling Gaps and ADAS
32:54 Right Tools and Liability
40:23 Programming and Modern Brakes
45:01 Trust and Service Information
45:30 Hourly Pay Dynamics
46:16 TechMetric Chaos
47:56 Paper to Software
50:23 Canned Jobs Missing
52:19 Older Tech and Tech Gap
53:41 Parts and Customer Parts
55:13 Know Your Numbers
57:20 Tire Plug Interruptions
01:01:51 Free Fluid Check Rants
01:03:56 Coolant Top Off Liability
01:06:51 Charge True Value
01:09:26 Wrong Parts and Returns
01:11:49 One Caliper Debate
01:19:52 Succession and Future
01:23:37 Training Investment Mindset
01:25:16 Training Cuts Comebacks
01:27:01 Self Taught Learning Paths
01:28:31 Proving Your Value
01:32:06 Shop Culture Inspiration
01:34:19 Power of Networking
01:38:29 Finding Your Diag Niche
01:43:28 Avoiding Project Car Traps
01:48:15 Events and Succession Plan
01:56:16 Modern Tech Over Old
01:58:24 Final Thanks and Sponsor
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Like the show? Show your support by using our sponsors
Need to update your shop systems and software? Try Tekmetric HERE
Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE
In this episode, Jeff Compton sits down with JT the Car Guy, a longtime Chrysler and Stellantis technician and YouTube creator, to discuss dealership life, content creation, and the changing automotive industry. JT shares his journey through two decades in Chrysler dealerships, the value of brand specific experience, and the challenges facing technicians today. They also discuss flat rate, apprenticeships, EVs, MPI videos, service advisors, diagnostic support, OEM parts, and the realities of working in a dealership.
The conversation also explores building a YouTube channel, handling criticism, staying anonymous online, sharing knowledge without gatekeeping, and balancing life as a technician with life as a content creator.
Timestamps:
00:00 OEM vs. Aluminum Cooler
00:57 Podcast Welcome and Guest Intro
02:30 Two YouTube Channels Explained
04:57 Handling Haters and Censorship
05:52 JT’s Origin Story in Dealerships
07:28 PT Cruiser Era and Reputation
09:45 Filming Limits and Brand Focus
13:47 Training Apprentices and EV Shift
18:28 Old School Tools and Engine Talk
24:02 Flat Rate Pay and Tech Shortage
26:37 MPI Videos and Advisor Role
31:02 Comebacks and Customer Service
33:47 EGR to VVT and Vacuum Pumps
35:15 Vacuum Pump Talk
35:37 Cousin Pookie Origin
37:55 Troubleshooter Life
38:57 OEM Parts Only
39:40 Dealer Diagnostic Reality
43:16 Recalls and Dispatch
45:17 Dash Work Nightmares
48:03 DIY Comment Wars
50:00 YouTube Creator Economics
53:58 Early YouTube Influences
58:34 Instructor vs. Freedom
01:02:10 Sharing Fixes, Not Gatekeeping
01:04:22 Forums and Allpar Days
01:06:16 AI Customers and STAR Cases
01:10:30 Future of Remote Diagnostics
01:13:23 Network Fix Saves the Day
01:14:18 Toyota Yoda Pay Dispute
01:15:48 Staying Anonymous Online
01:19:00 Creator vs. Shop Tech
01:21:27 Warranty Time Reality
01:24:03 Caravan Steering Rack Saga
01:26:37 EV Future and Health
01:30:15 Training Apprentices Today
01:32:39 Tool Trucks vs. Retail
01:37:04 Advice for New Techs
01:40:30 SEMA and LLC Protection
01:42:39 Dorman Cooler Controversy
01:46:54 Wrap Up and Channels
01:51:07 Final Thanks and Outro
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Like the show? Show your support by using our sponsors.
Need to update your shop systems and software? Try Tekmetric HERE
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In this episode, Jeff and Aniz talk about shop schedules, training, shop culture, and the value of finding the right people in the automotive industry. They discuss why seven day operations are not the right fit for every shop, how technicians should be part of scheduling decisions, and why events like ASTA can provide valuable training, networking, and lasting connections.
The conversation also covers customer service, improving shop processes, budgeting for training, raising rates, investing in your team, and making more time for family.
Timestamps:
00:00 Seven Days Debate
00:48 Why ASTA Is Worth It
03:08 Canada Training Gap
06:48 This Year’s ASTA Goals
08:51 Finding Your People
11:30 Culture and Hiring Right
12:46 Service Value in Details
14:25 Tire Season Efficiency
17:08 Training Pays Dividends
19:46 Shop Hours and Team Buy In
24:13 Time, Family, and Balance
26:13 Wealth Versus Regrets
27:03 Work Addiction Warning Signs
28:47 Generational Wealth Pitfalls
30:23 Teaching Kids Money
32:17 Nurture Business With Training
33:49 Events That Change Lives
37:11 Stop Going It Alone
38:44 Budgeting for Training Trips
40:16 Raise Rates and Value Labor
43:31 Give Back and Connect
46:10 Their Podcast and Community
47:54 Final Push and Thanks
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Like the show? Show your support by using our sponsors.
Need to update your shop systems and software? Try Tekmetric HERE
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In this episode, Jeff Compton sits down with Aniz Lavji to talk about shop growth, better workflow, and the value of finding your people in the automotive industry.
Aniz shares how hiring a service advisor and adding a second licensed technician helped improve customer service, reduce stress, and give him more time to focus on the business. They also discuss the challenges small shops face when big jobs tie up bays, create delays, and lead to rushed work or comebacks.
Aniz also shares how he discovered Jeff’s podcast and why attending ASTA alone became such an important experience. What started as a solo trip turned into new friendships, practical learning, and a stronger connection to the industry community.
Timestamps:
00:00 Finding Family at ASTA
00:57 Podcast Welcome and Introductions
01:26 Jeep Repairs and Shop Chaos
02:32 Hiring Staff and Serving Customers
05:17 Big Jobs vs. Easy Money
09:51 How Anis Found the Podcast
11:55 Proactive Ownership and Learning
16:05 Why ASTA Changed Everything
17:15 Walking In Alone and Meeting Jeff
20:41 ASTA vs. Vision and Real Connections
22:34 Lobby Talks and Practical Nuggets
28:29 Wrap Up and Call to Action
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Like the show? Show your support by using our sponsors
Need to update your shop systems and software? Try Tekmetric HERE
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In this episode, Jeff sits down with Ben and Jenna of 3Ts Automotive to talk about mobile automotive repair, business growth, marriage, and building a business online. Ben and Jenna share the realities of running a high volume mobile business, from working in extreme heat to managing customer expectations and diagnosing vehicles on camera. They discuss their plans for a future brick and mortar shop, the challenges of growing a YouTube channel, and why staying authentic matters more than chasing views.
The conversation also covers pricing, profitability, parts sourcing, scheduling, maintenance, industry misinformation, online trolls, and the importance of supporting technicians who want to do quality work. They also share lessons on working together as a couple, avoiding burnout, staying focused on your own journey, and keeping the business fundamentals ahead of social media.
Timestamps:
00:00 Ignore Online Hype
00:36 Meet 3Ts Automotive
01:02 Heat and Going Brick and Mortar
04:23 Working With Your Spouse
09:57 Filming Real Diagnostics
11:32 Authenticity Over Views
14:35 Trolls and Teaching Values
19:12 Pricing Labor and Profit
23:34 Wild Customer Calls
32:16 No Means No Requests
33:34 Turbo Noise Request
34:14 Why Enthusiast Cars Hurt
35:46 The Never Ending Project
39:40 Parts Sourcing Reality
40:23 Friends and Family Pricing Trap
43:56 Home Shop Time Management
46:53 Hemi Truck No Start Mystery
50:16 Flexible Repair Philosophy
54:24 Maintenance First Hard Truths
59:42 Social Media Pricing Damage
01:08:03 Battery Light Surprise
01:08:52 Alternator Fix Then Stalls
01:10:42 Cat Converter Root Cause
01:11:23 Parts Quality Domino Effect
01:14:10 Parking Lot Mechanics Debate
01:17:34 Regulation and Certification
01:22:24 Building the Skool Community
01:28:21 Rage Bait and Misinformation
01:34:43 Staying Positive Online
01:40:00 Profitability and Public Perception
01:42:49 Who to Argue With
01:45:14 Quiet Supporters Matter
01:46:51 Handling Trolls Online
01:48:12 Who Deserves a Platform
01:49:57 Internet Outsiders Weigh In
01:53:36 Stay the Course
01:54:51 Working With Your Spouse
01:59:35 Mobile Life and Burnout
02:02:14 ADHD, Anxiety and Focus
02:06:08 Stop Comparing Journeys
02:08:03 Closing Advice and Growth
02:10:22 Content Second, Business First
02:13:18 Revenue Goals and Training
02:16:04 Thanks, Sponsors and Community
02:18:23 Final Sign Off and CTA
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Like the show? Show your support by using our sponsors.
Need to update your shop systems and software? Try Tekmetric HERE
Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE
In this episode, Jeff Compton talks with Tanner Waters, a field and shop technician in rural Montana, about his path into the trade and what life is like working on tractors, combines, and hay equipment. Tanner shares his apprenticeship experience, field diagnostics, long drives, and major repairs while comparing hourly efficiency pay with flat rate.
The conversation also explores why younger technicians leave the industry, the importance of shop culture and leadership, technician communication, diagnostic time, training apprentices, and the future of agricultural equipment with autonomy, EVs, emissions, and right to repair.
Timestamps:
00:00 Shop Culture Wins
00:34 Podcast Intro and Guest Setup
01:45 Montana Life and Fishing Talk
02:43 How Tanner Got Wrenching
03:24 Corvette and Hemi Memories
05:43 Wrangler Ownership and Oil Cooler
08:41 Life as a Field Tech
11:55 Winter Regens and Emissions
13:36 From Kenworth to John Deere
14:32 Old-School Trucks and Cabovers
18:17 Apprenticeship Tools and Toolboxes
22:50 Princess Auto and Canada Road Trip
26:14 MMA Stories
31:02 The Missing Age Group in the Trade
32:00 The Flat Rate Gap
34:48 Recalls and PIPs
36:08 Why Technicians Leave
40:54 Hourly Efficiency Pay
51:18 Workflow Support Roles
55:03 Technicians Selling the Job
59:54 Pre-Authorizing Repairs
01:04:18 Why Diagnostics Take Time
01:09:50 Transmission Service Expectations
01:11:05 Free Diagnostics vs. Evaluation
01:13:08 Asking Better Questions
01:14:07 Intermittent Turbo Faults
01:15:19 Parts Quality Reality Check
01:18:39 Build Quality and Technician Pay
01:20:54 Training Apprentices the Right Way
01:23:27 Motivation and Career Paths
01:27:13 Turnover and Leadership
01:32:56 Ag Tech Levels and Certifications
01:34:08 Autonomy and Electric Agriculture
01:38:29 EVs in Rural Life
01:41:32 Muscle Cars and Collectors
01:44:49 Jeep Ducks Culture
01:45:53 The Top-Off Jeep Debate
01:47:13 Wrangler Tops and Leaks
01:48:26 Refrigerant Changes and 1234yf
01:49:58 AC Repair Customer Headaches
01:52:57 DIY Refrigerant Cans and Regulations
01:57:29 Right to Repair Deere
02:01:26 Technician Shortage and OTA Updates
02:04:36 Self-Driving and Subscriptions
02:08:54 Shop Culture and Career
02:13:35 Events, Sponsors, and Farewell
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